Compaq 7800 manual

3/8” spine allowed - adjust according to binding xxl Internet PC F eatures Guide 7800 Series The information in this guide is subject to change without notice. COMP A Q COMPUTER CORPORA TION SHALL NO T BE LIABLE FOR TECHNICAL OR EDITORIAL ERR ORS OR OMISSIONS CONT AINED HEREIN; NOR FOR INCIDENT AL OR CONSEQUENTIAL D AMA GES RESUL TING FR OM THE F[...]

Table of Contents i Table of Contents CHAPTER 1 Using this Guide Special Text ................................................................................................................... ....... 1-1 Special Messages ............................................................................................................... .. 1-2 Locating[...]

ii Table of Contents CHAPTER 4 Introducing the Digital Creativity Imaging Center (available on select models only) Understanding Digital Interfaces..................................................................................... 4-2 Creating Videos .................................................................................................[...]

Table of Contents iii Installing an Additional Hard Drive ....................................................................................... 7-15 Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment ...............................................................................................[...]

iv Table of Contents QuickRestore ................................................................................................................... ...... 8-8 Full Restore ................................................................................................................... . 8-8 Custom Restore........................................[...]

Using this Guide 1-1 Chapter 1 Using this Guide Thank you for buying a Compaq Internet PC. This Feature Guide will help you to familiarize yourself with the features of your Internet PC, as well as information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide.[...]

1 -2 Using this Guide Special Messages The following words and symbols have special meaning in this guide. * HINT: Helpful hints that will make using your computer easier and faster. + NOTE: Important information concerning the operation of your Internet PC. ` CAUTION: Failure to follow directions may result in equipment damage or loss of data. a W[...]

Using this Guide 1-3 Service and Support Guide Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support, visit the Compaq Web site at: www.compaq.com/mypresario Compaq te[...]

1 -4 Using this Guide Comments about this Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: COMPAQ COMPUTER CORPORATION ATTN: DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON, TX 77070 + NOTE: This address is for comments and sugge[...]

Checking Your Connections 2-1 Chapter 2 Checking Your Connections The following graphics show how to connect devices to your Internet PC and to identify all connectors. Compaq 7800 Series Internet PC Rear Connectors Select model will have ONE Phone Jack connector only + NOTE: The view shown may differ slightly from your Internet PC.[...]

2 -2 Checking Your Connections Identifying the Front Components on Your Internet PC Internet PC Front Components + NOTE: The view shown may differ slightly from your Internet PC.[...]

Checking Your Connections 2-3 No. Components 1 CD, DVD, or CD-RW Drive (DVD and CD-RW Drive available on select models only; location of the CD-RW Drive may vary) 2 CD, DVD, or CD-RW Drive Eject/Load Button 3 Pressure point used to open the door 4 Diskette Drive 5 Diskette Drive Eject Button 6 Zip Drive (available on select models only) 7 Zip Drive[...]

2 -4 Checking Your Connections Identifying the Rear Components on Your Internet PC Icon Component Z Scroll Mouse  AC Power Connector T Internet Keyboard W USB Ports (2) V SVGA Monitor Port ² Parallel Printer Port [ Digital Flat Panel Monitor Port (available on select models only) X Serial Port  IEEE-1394 Connector : Microphone z TV Out ® or[...]

Using the Compaq Internet Keyboard 3-1 Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following: x  Int[...]

3 -2 Using the Compaq Internet Keyboard Internet Button Suite No. Icon United States All Other Countries Outside the United States 1 2 Instant E-Mail provides one-touch access for sending and reading your E-mail. Instant E-Mail provides one-touch access for sending and reading your E-mail using Microsoft Outlook Express. 2  Community takes you t[...]

Using the Compaq Internet Keyboard 3-3 No. Icon United States All Other Countries Outside the United States 6 * Online MarketPlace takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button. Instant Answer provides you with a central lo[...]

3 -4 Using the Compaq Internet Keyboard Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: x  control your CDs and DVDs x  change the volume x  skip tracks x  mute the sound x  eject or load CDs and DVDs + NOTE: These buttons are not programmable. Multimedia Easy Access B[...]

Using the Compaq Internet Keyboard 3-5 Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special purpose buttons. Additional Keyboard Buttons No. Icon United States All Other Countries Outside the United States 1 ² Quick Print enables you to quickly print from your Microsoft compatible programs. This[...]

3 -6 Using the Compaq Internet Keyboard Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: x  main keys (typewriter-style) x  function keys (F1 through F12) x  arrow keys Å Æ Ç È x  numeric keys (calculator-style) Some keys have special functions, either alone or when combined with other keys[...]

Using the Compaq Internet Keyboard 3-7 Key/Button Description F1-F12 Function keys are assigned specific tasks, depending on the program you are using. Some tasks include shortcuts, spelling and grammar, and activating the menu bar. Refer to Help for details on specific key combinations. Home Home moves the cursor to the beginning of the text line,[...]

3 -8 Using the Compaq Internet Keyboard Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights No. Icon Component 1  Num Lock indicates that use of the 10-key number pad will produce only numbers. Pressing the Num Lo[...]

Introducing the Digital Creativity Imaging Center 4-1 Chapter 4 Introducing the Digital Creativity Imaging Center (available on select models only) The Digital Creativity Imaging Center (DCIC) is the latest in digital interfaces coupled with imaging software. You can use it to perform the following tasks: x  Connect digital video camcorders and [...]

4 -2 Introducing the Digital Creativity Imaging Center Understanding Digital Interfaces The DCIC is the connection point for digital equipment such as USB cameras, camcorders, and other devices. The DCIC is made up of two Universal Serial Bus (USB) connectors and one IEEE-1394 connector (designed to support rapid transfer of audio and video signals[...]

Introducing the Digital Creativity Imaging Center 4-3 Creating Videos Your Compaq Internet PC is equipped with, VideoWave III (available on select models), a powerful tool that allows you to create videos quickly and easily. With VideoWave III you can do the following: x  Capture media. x  Animate text. x  Add special effects and transitio[...]

4 -4 Introducing the Digital Creativity Imaging Center[...]

Learning About Your CD-ReWritable (CD-RW) Drive 5-1 Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Your CD-RW drive has the following attributes: x  Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs. x  Can be used to create your own audio CDs, share information, and save data f[...]

5 -2 Learning About Your CD-ReWritable (CD-RW) Drive Accessing the just!burn User’s Manual The just!burn software included with your Presario Internet PC comes with a complete online user’s manual to answer any questions you might have about the functionality of the software with your CD-RW Drive. To access the just!burn User’s Manual, comple[...]

Learning About Your CD-ReWritable (CD-RW) Drive 5-3 just!audio just!audio lets you create your own audio CDs. You may record over multiple recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must use the Finalize option in order to play your disc in an audio CD player or CD-ROM drive. * HINT: Once you have finalized your [...]

5 -4 Learning About Your CD-ReWritable (CD-RW) Drive[...]

Learning About Your TV Out Connection 6-1 Chapter 6 Learning About Your TV Out Connection (available on select models only) Your computer is equipped with a graphics card consisting of an S-Video connector referred to as TV Out. With a TV Out connection, you can do the following: x  Play games on a big screen television or monitor. x  Watch D[...]

6 -2 Learning About Your TV Out Connection TV Out Connections + NOTE: The view shown may differ slightly from your Internet PC. No. Components 1 SVGA Monitor Connector 2 TV Out Connector (available on select models) 3 Digital Flat Panel Monitor Port (available on select models)[...]

Upgrading Your Internet PC 7-1 Chapter 7 Upgrading Your Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: x  PCI expansion card x  ISA expansion card (available on select models only) x  Accelerated Graphics Port (AGP) card (available of select models only) x  hard drive x  rem[...]

7 -2 Upgrading Your Internet PC a WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage. If you cannot fit the plug into your electrical outlet, contac[...]

Upgrading Your Internet PC 7-3 Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and drawer design concept. This design makes it simple to access the internal components. Please familiarize yourself with the major components. Computer Cover + NOTE: The view shown may differ slightly from[...]

7 -4 Upgrading Your Internet PC Computer Cage + NOTE: The view shown may differ slightly from your Internet PC.[...]

Upgrading Your Internet PC 7-5 Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area.    8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover Retaining Screws + NOTE: The view shown may differ slightly from your [...]

7 -6 Upgrading Your Internet PC    8VLQJWKHFKDVVLVFDJHKDQGOH 1 VORZOSXOORXWWKHFKDVVLVFDJH Removing the Chassis Cage + NOTE: The view shown may differ slightly from your Internet PC. Replacing the Cover To replace the cover, perform the removal steps in reverse order.[...]

Upgrading Your Internet PC 7-7 Identifying Power Supply and Data Cables When performing upgrade procedures, you may find it necessary to disconnect power supply and data cables. Refer to the following graphics for assistance in identifying power supply and data cables. * HINT: If you must disconnect a cable, mark the cable with a piece of masking t[...]

7 -8 Upgrading Your Internet PC Data Cables Data cables are thin wide cables that usually have black connectors. Typical Data Cable + NOTE: The view shown may differ slightly from your Internet PC.[...]

Upgrading Your Internet PC 7-9 Installing an Expansion Card Expansion cards, such as a scanner card or a modem, increase the capabilities of your computer. There are many different types of expansion cards available on the market. Before purchasing an expansion card or equipment that requires the installation of an expansion card, ensure that the n[...]

7 -10 Upgrading Your Internet PC    8VLQJDVFUHZGULYHUUHPRYHWKHH[SDQVLRQFDUGUHWHQWLRQEUDFNHW 1 DQGWKH UHWDLQLQJVFUHZV    $WRQHHQGRIWKHVORWFRYHUSRVLWLRQDUHJXODUVFUHZGULYHU 2 DWWKHEHQGLQWKH VORWFRYHUDQGVWULNHWKHKDQGOH?[...]

Upgrading Your Internet PC 7-11    5HSHDWVWHSDWWKHRWKHUHQGRIWKHFRYHU    )URPWKHLQVLGHRIRXU3&JHQWOZRUNWKHPHWDOEUDFNHWORRVHIURPWKHVORW DQGUHPRYH    8VLQJWKHIROORZLQJJUDSKLFDVDJXLGHORFDWHDQ?[...]

7 -12 Upgrading Your Internet PC    )LUPOSUHVVWKHQHZFDUGLQWRWKHVORWRQWKHVVWHPERDUGXVLQJDVOLJKWO URFNLQJPRWLRQ Inserting an Expansion Card + NOTE: The view shown may differ slightly from your Internet PC.    5HSODFHWKHH[SDQVLRQFDUGUHWHQWLRQEUDFNHWWR[...]

Upgrading Your Internet PC 7-13 Adding or Replacing an Accelerated Graphics Port (AGP) Card The AGP interface is the video graphics port that enables high performance 3D graphic capabilities on your Internet PC. To add or replace an AGP card, complete the following steps:    5HDGDOOWKHPDQXIDFWXUHUGRFXPHQWDWLRQIRUWKH[...]

7 -14 Upgrading Your Internet PC    ,IRXDUHUHSODFLQJDQ$*3FDUGUHPRYHWKHH[LVWLQJFDUG)LUPOSUHVVWKH QHZFDUGLQWRWKHVORWRQWKHVVWHPERDUGXVLQJDVOLJKWURFNLQJPRWLRQ Inserting an AGP Card + NOTE: The view shown may differ slightly from your Internet PC. ?[...]

Upgrading Your Internet PC 7-15 Installing an Additional Hard Drive To ensure proper installation, please read all the manufacturer’s documentation for the new hard drive. Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment If your Internet PC has the primary hard drive installed in the top driv[...]

7-16 Upgrading Your Internet PC 8. Secure the drive in the drive cage by inserting the drive retaining screws supplied with the new hard drive. Drive Retaining Screws View 1 + NOTE: The view shown may differ slightly from your Internet PC. 9. Locate and connect the spare power supply cable. Spare power supply cables are provided with the system. 10[...]

Upgrading Your Internet PC 7-17 Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment If your Internet PC has the primary hard drive installed in the lower slot of the drive cage, under the diskette drive, and the top drive compartment is open, complete the following steps:    &ORVHDOOSURJUDPV?[...]

7 -18 Upgrading Your Internet PC    7RDGGD´KDUGGULYHSODFHWKHQHZKDUGGULYHLQWKHWRSGULYH FRPSDUWPHQWDQGVHFXUHWKHGULYHZLWKWKHERWWRPUHWDLQLQJVFUHZV Drive Retaining Screws View 2 + NOTE: The view shown may differ slightly from your Internet PC.   [...]

Upgrading Your Internet PC 7-19 Replacing a Diskette or Zip ® Drive (Zip Drive available on select models only)    5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH    &ORVHDOOSURJUDPV    5HPRYHDOOGLVNHWWHVDQG&'V    )URPWKH:LQGR[...]

7 -20 Upgrading Your Internet PC    8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ Removing the Retaining Screws + NOTE: The view shown may differ slightly from your Internet PC.    &DUHIXOOEDFNWKHGULYHRXWRIWKHGULYHFDJH    5HIHUWR[...]

Upgrading Your Internet PC 7-21 Adding or Replacing Memory Modules Installing Additional Memory Adding memory can improve computer and software performance. Contact a Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation. To determine the amount of memory currently installed on yo[...]

7 -22 Upgrading Your Internet PC    /RFDWHWKHPHPRUPRGXOHVORWV 1 7KHVHVORWVDUHVKRZQLQWKHJUDSKLF EHORZ Memory Module Slots[...]

Upgrading Your Internet PC 7-23    $OLJQWKHPHPRUPRGXOHZLWKWKHVORWDQGILUPOSUHVVLWGRZQXQWLOLWFOLFNV LQWRSRVLWLRQWKHQSXVKWKHODWFKHVLQWRVHFXUHWKHPHPRUPRGXOH Inserting a Memory Module + NOTE: The view shown may differ slightly from your Internet PC. No . Comp[...]

7 -24 Upgrading Your Internet PC Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down. If you must replace the battery, observe the following safety guidelines. For information about real-time clock battery replacem[...]

Upgrading Your Internet PC 7-25 Removing and Inserting a Battery To remove and insert a battery, complete the following steps:    5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH    &ORVHDOOSURJUDPV    5HPRYHDOOGLVNHWWHVDQG&'V    )URP[...]

7 -26 Upgrading Your Internet PC    7RLQVHUWDEDWWHUVOLGHWKHHGJHRIWKHEDWWHUXQGHUWKHFOLSVDQGWKHQSUHVVLW ILUPOLQWRWKHEDWWHUFRPSDUWPHQW Inserting a Battery    5HSODFHWKHFRPSXWHUFRYHU[...]

Understanding Your Service and Support Options 8-1 Chapter 8 Understanding Your Service and Support Options Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers: • Review the Troubleshooting section in this guide for suggestions on how to fix the problem. ?[...]

8-2 Understanding Your Service and Support Options Compaq Support Tools Tool Description Internet Support (available in selected countries only) Allows you to access the Compaq Service and Support Web page for your country. Compaq's Service and Support Web page provides you with software updates, maintenance tips, and tools to help make using [...]

Understanding Your Service and Support Options 8-3 5. Do not answer the telephone when it rings. Compaq Remote Support will connect with your computer on the second ring. If for any reason you need to exit the application, click Cancel . 6. Once a connection has been established, the Compaq Legal Disclaimer window will display. After reading the te[...]

8-4 Understanding Your Service and Support Options Testing Equipment You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the Interactive or Unattended mode. Complete or Custom tests are completed only in the interactive mode, since they test the audio and video components of your Internet PC. You[...]

Understanding Your Service and Support Options 8-5 System Record System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer. System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer. To acc[...]

8-6 Understanding Your Service and Support Options + NOTE: If the Service Connection $ icon is visible in the Windows Taskbar, the service is already active. The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet. To turn off Compaq Service Connection, complete the following steps: 1. Righ[...]

Understanding Your Service and Support Options 8-7 Compaq Service Connection Privacy and Data Security Statement Compaq Service Connection is committed to providing you with beneficial software updates and information. To provide you with these updates and information, non-personal information limited to your computer model number, serial number, a[...]

8-8 Understanding Your Service and Support Options QuickRestore Compaq provides you with the ability to restore your system at any time with QuickRestore. QuickRestore has three types of restore options: Full Restore , Custom Restore , or Typical Restore . The following table describes each type of QuickRestore. QuickRestore Restore Description Ful[...]

Understanding Your Service and Support Options 8-9 3. Click the Start button to begin the Full Restore. During the Full Restore process, a progress bar shows the percentage of the software restored to the hard drive. 4. Once the Full Restore is finished, your computer automatically restarts. Once your computer restarts in DOS mode, a Progress windo[...]

8-10 Understanding Your Service and Support Options Typical Restore Typical Restore re-installs your basic drivers and applications that were originally installed on your computer. It will not reformat your hard drive or destroy data. ` CAUTION: If you have not copied or backed up your personal files, software, or other data onto diskettes, they wi[...]

Understanding Your Service and Support Options 8-11 Using the QuickRestore Recovery diskette Use the QuickRestore Recovery diskette if you are unable to start your computer. The diskette will help you to get your computer up and running again. To run the QuickRestore Recovery diskette, complete the following steps: 1. Place your QuickRestore CD in [...]

8-12 Understanding Your Service and Support Options Reinstalling Deleted Drivers If a driver is accidentally deleted or the operating system is reinstalled, the driver subdirectory allows you to restore individual drivers rather than restoring all the original software. The drivers you can restore are Audio , Video , TouchPad , Display , Modem , an[...]

Troubleshooting Guide 9-1 Chapter 9 Troubleshooting Guide This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further acti[...]

9 -2 Troubleshooting Guide Troubleshooting Audio Problems Audio Symptom Problem Solution Speaker cables are not properly connected. Shut down your Internet PC using the normal Windows shutdown procedure. Reconnect the speakers. Refer to the Compaq Hardware and Software Setup poster for detailed instructions. Volume has been muted. On the Taskbar, c[...]

Troubleshooting Guide 9-3 Audio Symptom Problem Solution Audio recordings from digital video camera sound is distorted. DVD is not set up properly. Change settings in the DVDeck program.  1.  From the Taskbar, click the Start button.  2.  Point to Programs , and DVDeck , and then DVDeck .  3.  Click the Options tab.  4.  Cli[...]

9 -4 Troubleshooting Guide Troubleshooting CD or DVD Problems CD or DVD Symptom Problem Solution CD has been inserted upside down. Reinsert the CD with the label facing up. The DVD drive will take longer to start because it has to determine the type of media, such as audio or video being played, before it can begin playing. Wait at least 30 seconds[...]

Troubleshooting Guide 9-5 Troubleshooting Disk and Disk Drive Problems Diskette Drive or Zip Drive Symptom Problem Solution A non-formatted diskette has been inserted. Format the diskette by following these steps:  1.  Double-click the My Computer G icon on the desktop.  2.  Select the 3 1/2 Floppy (A:) drive.  3.  Click File , an[...]

9 -6 Troubleshooting Guide Diskette Drive or Zip Drive Symptom Problem Solution Diskette drive light stays on. Diskette has been improperly inserted. Remove the diskette and reinsert the diskette as follows: Insert the edge with the sliding cover into drive first face up, and push all the way in until the diskette stops. Diskette is damaged. Remove[...]

Troubleshooting Guide 9-7 Diskette Drive or Zip Drive Symptom Problem Solution Diskette is not formatted. Format the diskette by following these steps:  1.  Double-click the My Computer G icon on the desktop.  2.  Select the 3 1/2 Floppy (A:) drive.  3.  Click File , and point to Format .  4.  Select desired options, and cli[...]

9 -8 Troubleshooting Guide Troubleshooting Display (Monitor) Problems Display Symptom Problem Solution Screen is blank and monitor power light is not lit. Monitor power cable is not connected to monitor or wall outlet. Reconnect the monitor’s power plug on rear of monitor and wall outlet. Monitor is not turned on. Press the monitor’s Power butt[...]

Troubleshooting Guide 9-9 Display Symptom Problem Solution Display only fills part of the screen. If you are using a Flat-Panel Monitor (available on select models), your resolution settings are not set properly.  1.  On the Taskbar, click the Start button and point to Settings .  2.  Click Control Panel .  3.  Double-click Displa[...]

9 -10 Troubleshooting Guide Troubleshooting Fax Modem Problems Fax Modem Symptom Problem Solution Cannot send or receive faxes. Fax modem is not connected properly. Reconnect the fax modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall). Ten-digit[...]

Troubleshooting Guide 9-11 Fax Modem Symptom Problem Solution Line connection failure. Redial the fax number to send fax again. Fax starts to send but quits before the transmission is complete. Call waiting enabled on line. Refer to third-party software for instructions on how to disable call waiting, or contact your local telephone company. Third-[...]

9 -12 Troubleshooting Guide Troubleshooting Game Problems Games Symptom Problem Solution Minimum hardware or software requirements set by Game manufacturer have not been met. Review the game documentation or packaging for minimum requirements. Game crashes frequently. Game was not set up properly when installed. Reinstall the program, noting any se[...]

Troubleshooting Guide 9-13 Troubleshooting Internet Access Problems Internet Symptom Problem Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying the following connections: Telephone Line to Telephone (for e[...]

9 -14 Troubleshooting Guide Internet Symptom Problem Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify correct modem speed and COM port are selected.  1.  Click the Start button and point to Settings .  2.  Click Control Panel and double-click Modems .  3.  Windows will detect the modem y[...]

Troubleshooting Guide 9-15 Keyboard and Mouse Symptom Problem Solution Keyboard needs repair. Call a Compaq Authorized Service Provider. Refer to your Warranty Statement for details. Mouse connector is not properly connected. Shut down your Internet PC using your keyboard.  1.  Press the Ctrl and Esc keys simultaneously.  2.  From the W[...]

9 -16 Troubleshooting Guide Troubleshooting Memory Problems Memory Symptom Problem Solution Wrong memory modules were used in upgrade. Review Upgrading Your Internet PC that came with your Internet PC to verify the correct type of memory modules to use. Memory parity error. Memory modules failed. Call a Compaq Authorized Service Provider. Refer to [...]

Troubleshooting Guide 9-17 Power Symptom Problem Solution System files may have been damaged. You will need to insert a startup disk or Windows Startup disk to restart your Internet PC.  1.  Insert a startup disk in the diskette drive.  2.  Restart your Internet PC.  3.  At the A: prompt, type SYS C: and press the Enter key. The [...]

9 -18 Troubleshooting Guide Power Symptom Problem Solution “Illegal Operation has Occurred” error message is displayed. Program being used is not certified for Windows by Microsoft. Verify program is certified by Microsoft (see program packaging for this information). Configuration files are corrupt If possible, save all data, close all program[...]

Troubleshooting Guide 9-19 Troubleshooting Printer Problems (see your printer manual for additional information) Printer Symptom Problem Solution Printer prints only in red or colors other than black. Printer cartridge is out of black ink. Replace the printer cartridge. ` Do not attempt to install your printer cartridge by moving the printer carria[...]

9 -20 Troubleshooting Guide Printer Symptom Problem Solution Poor print quality. Cartridge may be running out of ink. Replace cartridge by following the preceding directions. Cartridge nozzles may need cleaning.  1.  Click Start .  2.  Click Programs .  3.  Select the printer model you have installed on your PC.  4.  Select [...]

Troubleshooting Guide 9-21 Printer Symptom Problem Solution Poor print quality. Drivers are improperly installed. Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps:  1.  On the Window taskbar, click Start .  2.  Click Programs .  3.  Select your printer model.  4.  Cl[...]

9 -22 Troubleshooting Guide Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.[...]

Index-1 Index A Animate text 4-3 B buttons Instant Answer 8-7 C Capture media 4-3 CD troubleshooting 9-4 CD Read/Write Drive Features 5-1 Just!burn Software 5-1 CD-R 5-1 CD-RW 5-1 just!burn CD Assistant 5-2 CD!backup 5-3 just!audio 5-3 just!data 5-3 PacketCD 5-2 Compaq Remote Support 8-2 Compaq Service Connection overview 8-5 Compaq Support 8-1 Com[...]

Index-2 K keyboard Community 3-2 function keys (F1 through F12) 3-6 Instant Answer 3-3 Instant E-Mail 3-2 Instant Internet 3-2 Instant Search 3-2 Launch button 3-5 Multimedia Easy Access buttons 3-4 My Presario 3-2 Online MarketPlace 3-3 Quick Print button 3-5 Retail Central 3-3 Secure E-Commerce/Featured Web Site 3-3 Sleep button 3-5 standard keyb[...]

Index-3 U upgrading additional memory 7-21 AGP card 7-13 chassis cage 7-4 diskette or zip drive 7-19 expansion cards 7-9 hard drive 7-15 memory modules 7-21 real-time clock battery 7-24 removing a battery 7-25 removing the cover 7-5 replacing the cover 7-6 V video animation 4-3 VideoWave III 4-3 virus McAfee Anti-Virus 8-2 volume troubleshooting 9-[...]

Index-4[...]