Compaq EH65V manual

Compaq Notebook Series Reference Guide[...]

Notice © 2002 Com paq Inform ation Technologi es Group, L. P. Compaq, the Com paq logo, Evo, and Presario are tradem arks of Compaq Inform ation Technologies Group, L. P. in the U.S. and/or othe r countrie s. Microsoft a nd Windows are trademarks of Micros oft Corporat ion in the U.S. and/or other countries. All other product nam es mentioned he r[...]

Important Safety Information CAUTION To reduce the risk of fire, use onl y No. 26 AWG or larger telecommunications line cord to co nnect a modem to th e teleph o ne wall jack. In Au stralia, the computer must be connected to the Telecommunica tion Netw ork through a line cord that meets the requirements of ACA Technical Standard TS008. When using y[...]

Operating system and software applications by Microsoft are licensed to you under the Microsoft Lice nse Agreem ent contained in the Microsoft documentat ion or displ ayed on your screen when Microsoft So ftware Products are launche d. For a PC supplied with a Microsoft ope rati ng system: When you start the PC and accept the Microsoft End-user Lic[...]

UPDATES AND UPGRADES. C ustomer agrees that the software does not include updates and upgrades whic h may be availa ble from Hewl ett-Packard un der a separate support agreem ent. EXPORT CLAUSE. Customer ag rees not to export or re- export the softwar e or any copy or adaptati on in violat ion of the U.S. Expo rt Admini stration regul ations or oth[...]

Contents Getting Started with Your N ote book ............................................................................ 11 Taking Inventory......................................................................................................... 12 What’s in the box ? .............................................................................[...]

Taking Care of Your C omputer .................................................................................. 41 To protect your hard disk dr ive ............................................................................. 41 To maintain your com puter ................................................................................... 41 To saf[...]

To connect a U SB device ...................................................................................... 78 To connect an audio device ................................................................................... 79 To use an external m onitor .................................................................................... 80 To us[...]

Support and S ervice ..................................................................................................... 125 Getting Assistance for Your Com puter ..................................................................... 126 To get help from the We b ................................................................................... 1[...]

Getting Started with Your Notebook Reference Guide 11[...]

Getting Started with Your Notebook Taking Inventory Taking Inventory Congratulat ions! Your n otebook com puter se ts a new sta ndard in per sonal com puting. Although com pact and easy t o carry, your c omputer is m ade with high standar ds of quality and attention to de tail. This manual shows how to set up an d operate your computer, as well as [...]

Getting Started with Your Notebook Taking Inventory To buy accessories You can buy accessories for your computer on line. For the latest accessories and options , visit the Com paq Cons umer Supp ort Web sit e (www.com paq.com/ consumersupport). We currently offer accessories suc h as the following: • AC adapter. • RAM modul es for expan ding m[...]

Getting Started with Your Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 2. One-Touch buttons. 3. Keyboard status lights. 4. Power button. Turns the computer on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button. 6. Main status lights (left to right): power mod[...]

Getting Started with Your Notebook Identifying Parts of the Computer Back View 13. AC adapter jack. 14. Two universal serial bus ports (USB). 15. LAN port. 16. S-video port. 17. Parallel port (LPT1). Use this port for a parall el printer or other parallel device . 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other se[...]

Getting Started with Your Notebook Identifying Parts of the Computer Bottom View 28. Hard disk drive. 29. Battery latch. 30. RAM cover. 31. Reset button. 32. Docking port (c ertain models). 33. Mini-PCI cover (no user parts inside). 16 Reference Guide[...]

Getting Started with Your Notebook Identifying Parts of the Computer Status Lights The computer includes a number of status li ghts that rep ort power a nd battery status, drive activity , and keyboa rd functions such as Caps Loc k and Num Lock. The followin g diagram show s the ma in status lights o n the front of the com puter. 1. Power mode . ?[...]

Getting Started with Your Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks . 1. Caps Lock . Caps Lock is active. 2. Num Lock . Num Lock is active. (The Key pad Lock m ust also be on t o use the embedded key pad.) 3. Keypad Loc k . The em bedded keypad i s ac[...]

Getting Started with Your Notebook Setting Up Your Computer Setting Up Your Computer WARNING Improper use of keyboar ds and other input de vices has been associate d with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergono mic[...]

Getting Started with Your Notebook Setting Up Your Computer To remove the battery 1. Before removi ng the batt ery, do one of the foll owing: • Shut down the computer or put it int o Hibernate m ode, or • Plug in the AC ada pter. 2. Slide the battery’s release latch, and then slide the battery out of its compartment. 20 Reference Guide[...]

Getting Started with Your Notebook Setting Up Your Computer Step 2: Connect AC power CAUTION Use only the F4600, F4814, or 0950-433 4 AC adapter included with your computer (or other approved adapter that meets th e power requirements of the computer). Do not use a 60 -watt, 3.16-amp adapt er, su ch as F1454A or F 1781A, and d o not use DC adapter [...]

Getting Started with Your Notebook Setting Up Your Computer Step 3: Connect a phone line 1. Make sure th e teleph one line is an analog line, sometimes called a data line. (You must not use a digital l ine.) 2. Connect th e telephone cord into a telephon e jack. If the plug on the phone cord doesn’t fit the jack, you m ay need to use an adapter. [...]

Getting Started with Your Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the powe r button ab ove the left side of the key board. The c omputer t hen boots up, and Windows starts automatically. Hint If your com puter does not turn on when ope rating on battery po wer, the b attery m ay be out of power . Plug in t he AC ada[...]

Getting Started with Your Notebook Setting Up Your Computer To connect to the Internet If you are connected to a wi red or wireless LAN with Internet access or your computer has a modem (built-in, PC Card, or extern al), you can connect to th e In ternet. For details, see “Using the M odem” on pa ge 54, “Conne cting to a L AN” on page 61, o[...]

Basic Operation Reference Guide 25[...]

Basic Operation Operating Your Computer Operating Your Computer You can start and stop y our comput er using it s power button. However, at certain tim es you may want to use ot her methods t o start or sto p the compute r—depend ing on powe r considerations, types of active connections, and start-up time. To turn the computer on and off Power mo[...]

Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the com puter has stopped responding, and will not let you turn the computer off. If this happen s, try the following in the order listed. • If possible, shut down Windows: press CTRL+ALT+DEL, and then click Shut Down, Restart. –or, if this [...]

Basic Operation Operating Your Computer To change the boot device The computer normally boots from i ts internal har d disk. You can also boot the c ompute r from a flop py disk dri ve, a CD-ROM drive, or an internal ne twork interface card. 1. Click Start, T urn Off C omputer, Restart . 2. When the logo screen appears, press E SC to displ ay the B[...]

Basic Operation Operating Your Computer 1. Click buttons . These work li ke the left an d right butt ons on a stan dard mouse. 2. Touch pad (touch-sensitiv e pointing device). 3. Touch pad on-off butt o n a n d i ndi cat o r li g ht . 4. Scroll pad. Th e scroll pad scrolls the contents of th e active window. Moving and se l ecti ng 1. Place your ha[...]

Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn ke y plus another key creates a hot key —a shortcut key sequence—for vari ous system controls. To use a hot key, pr ess and hold Fn, press the appropriate second key, and t hen release both keys. This hot key Does this Fn+F1 Decreases the display bri ghtn e[...]

Basic Operation Operating Your Computer To use the One-Touch buttons Your com puter includes fi ve One-T ouch butt ons that can st art any ap plication or open a document or Web site with a single press. • Press the One-To uch button t o open the c orrespondi ng applicat ion, docum ent, or Web site. Your computer is preconfigured to access t he f[...]

Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. Th is is the same as clicking the Start button on the taskbar. The Applicatio ns key bri n gs up the sho rt cut menu for the current application. This is the same menu tha t appears w hen you right -click whil e pointi [...]

Basic Operation Operating Your Computer To use the ALT GR key Non-U.S. key boards have a n ALT GR key to the ri ght of the s pacebar. This is a shift ke y that provides access to cer tain special keyboard characters. • For a character in the lower -right corne r of a key, press and hold ALT GR t o type the character. 1. Shifted. 2. Unshifted. 3. [...]

Basic Operation Operating Your Computer Using an external monito r If you want, yo u can attach an external m onitor to y our notebook c omputer—see “T o use an external m onitor” o n page 80. To adjust the volume To increase or decrease the volume • Press Fn+Pag eUp or Fn+ P ageDown . • Press the back or front half of the volum e control[...]

Basic Operation Using CDs or DVDs Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the c omputer is reading i t, or the computer could stop respon ding and you could lose data. Be sure to press the CD or DVD on to th e spindle. You can dama ge th e disk or drive if you just lay it on the tray. 1. Press the b[...]

Basic Operation Using CDs or DVDs To play DVD movies If your computer cam e with a DVD dri ve, it al so includes DVD player software that lets you play DVD m ovies. • Click Start, All Programs, Multimedia, DVD Player, InterVideo WinDVD. You can also use Windows M edia Player to play DVD movies. To play DVD movies on a T V, see “To use a TV set [...]

Basic Operation Securing Your Computer Securing Your Computer To set up password protection You can protect your c omputer from access by anot her user when y ou set up password protection, which is availab le through Windows and through the BIOS Setup utility. For complete protection, set passwords in W i ndows as well as through BIOS Setup. To ca[...]

Basic Operation Securing Your Computer To lock your computer To protect against unauthorize d access while your com puter is running, lock the computer bef ore leaving it unattended, or set up a sc reen saver with a password in Display in Control Panel. You can lock the co mputer these ways: • Press the Quick L ock button —the five One -Touch b[...]

Basic Operation Securing Your Computer 3. Insert the lo ck into the security conn ector on the left side of the c omputer and release the key. Store the key in a sa fe place a way from the computer. To protect against viruses Virus-protection software can help protect the integrity of yo ur data. Th is is especially important i f you use t he Web. [...]

Basic Operation Securing Your Computer To lock the hard disk drive The computer enables you to lock its intern al hard disk drive to help keep your information secure. Hard disk drive lock does not protect a seco nd har d disk dri ve installed in the mo dule bay . CAUTION When you enable hard disk drive lo ck, the current BIOS user password (or adm[...]

Basic Operation Taking Care of Your Computer Taking Care of Your Computer Use the following re co mmendations to main tain your compu ter during everyd ay us e and prevent pote ntial physi cal damage o r data loss. To protect your hard disk drive Hard disk driv es, as well as ot her internal com ponents, are not indestructi ble and can be damaged b[...]

Basic Operation Taking Care of Your Computer To safeguard your data • Do not use a p ointing device or activate any other devi ce that interr upts operat ion while the sy stem is starti ng or stoppi ng. • Back up your wo rk regularly. Copy files t o floppy, CD -RW, or network drives. • Use a virus-sca nning pr ogram (such as the Nort on AntiV[...]

Basic Operation Taking Care of Your Computer To clean your computer • You can clean the com puter with a soft cl ot h dampened with clean water or with water containing a mild detergent. Do not use an excessi vely wet cloth, and take care to keep water out of the case. • Do not use abrasive cleaners, especially on the display. Do not ap ply any[...]

Batteries and Power Management Reference Guide 45[...]

Batteries and Power Management Managing Po wer Consumption Managing Power Consumption When you’re running your computer on battery pow er, you will want to maximize operating t ime without c omprom ising perform ance. Your c omputer is designed t o help you reduce power cons umption an d extend bat te ry life without needing to turn it off. • D[...]

Batteries and Power Management Managing Po wer Consumption The computer can als o enter Hibernate m ode if battery power reaches a critically low level—see “To respond to a low-battery warning” on page 50. If this happens, you will find on resum ing that all y our data has bee n saved, but some f unctions m ay be disable d. To resume normal o[...]

Batteries and Power Management Managing Po wer Consumption To manage power manually In addition to allowing th e computer to enter its power-saving modes au tomatically, you can also put it into any of the follo wi ng three m odes whenever you need to. Power mode Does this… Use when… To enter this mode… Standby Maintains your current session [...]

Batteries and Power Management Using Battery Power Using Battery Power To check battery status From the ba ttery status lig ht You comput er has a battery status light —see “Status Li ghts” on page 17. From the Windows taskb ar The Windows taskbar can display a p ower icon that provides deta iled battery status information (see Windows Help f[...]

Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer autom atically al erts you when the battery power drops to a critically low level. The com puter first em its a high- pitched beep or display s a warning message. Then , if you do not restore power within a shor t time, the computer goes into Hiberna[...]

Batteries and Power Management Using Battery Power • Put the computer in Standby mode whenev er you are not using it for a short while: press the po wer butto n, or click St art, Turn Off Computer , Standby. • Put the com puter in Hi bernate m ode whenever you want to save y our current session, but will not be using the computer for a day or m[...]

Modem and Network Connections Reference Guide 53[...]

Modem and Network Connectio ns Using the Modem Using the Modem You can conne ct your m odem to a tele phone line and c ommunicate with other com puters throughout the world. You can explore the Internet, send and receive e-mail m essages, and use your PC to send and receive faxes. Your computer c ontains several software programs that work with you[...]

Modem and Network Connectio ns Using the Modem To connect the modem CAUTION To reduce the risk of fire, use onl y No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall j ack. 1. Check that th e teleph one line is an analog line, sometimes called a data line. (You must not use a digital l ine.) 2. Connect a tel[...]

Modem and Network Connectio ns Using the Modem Special restrictions in cer tain countries • Many countries i mpose a blacko ut period aft er a modem repeatedly fails t o connect to a service provi der. The num ber of failed at tempts and the period y ou must wait be fore trying agai n differ f rom count ry to count ry: check wi th your t elephone[...]

Modem and Network Connectio ns Using the Modem To disconnect from the Internet You remain connected to the Internet until you shu t down the computer, disconnect the phone line fr om the com puter, or gi ve a com mand to ha ng up the co nnection. • Click Start, Control Panel, Network and Internet Connections, Network Connections, and then right-c[...]

Modem and Network Connectio ns Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to chang e modem settings to match local conditions . If you h ave questions about local requirements, contact your telephone com pany. ?[...]

Modem and Network Connectio ns Using the Modem To send and receive e-mail Sending and re ceiving e-mai l requires an e-mai l account with an Internet Service Provider or with your company’ s communications system. If you are us ing AOL, e-mail services are part of your AOL service. Fo r another I SP, you can use Outlook Express (included with you[...]

Modem and Network Connectio ns Using the Modem To send and receive faxes Sending and re ceiving faxes requires ju st a telephone connection—y ou don’t need an Internet connection. You can use t he modem an d fax software to send and receive faxes on your computer. Fax Console fax so f tware is included with Windows XP. To set up Fax Console Bef[...]

Modem and Network Connectio ns Connecting to a LAN Connecting to a LAN You can connect to local a rea networks (L ANs). LANs give you access to network resources, such as printers an d file servers on your corpo rate network, and po ssib ly to the Internet. To connect to a LAN 1. 2. 3. Check that the existing LAN supports Ethe rnet 10Base-T (10 M b[...]

Modem and Network Connectio ns Making Wireless Net work Connectio ns Making Wireless Network Connections If your computer includes a wireless on-off button—located on the right side of the front of the com puter—you can c onnect by radi o to an 802.11 wireless local area networ k (LAN) and access computers and ot her resources on the ne twork. [...]

Modem and Network Connectio ns Making Wireless Net work Connectio ns 5. If the wireless network uses standard enc rypted comm unication, u ncheck the automati c key option, an d then select t he following parameters—see your netw ork administrator for the required settings: • Key: ASCII pa ssphrase or he xadecimal key string. • Key format: AS[...]

Modem and Network Connectio ns Making Wireless Net work Connectio ns To turn wireless communication on and off Important Wireless networ ks and cellul ar modem s are examples of de vices that use wireless communicat ion. Such de vices may be restricted in som e situations or environm ents, such as when traveling in an airplan e. If in doubt, be su [...]

Modem and Network Connectio ns Making Wireless Net work Connectio ns If you’re wi thin range of your wirele ss networ k, your com puter autom atically conne cts. To check the st atus of y our wireless c onnection, ope n Network C onnections i n Control Panel and double-click the connection. Turning off communication and ending a c onnection 1. Im[...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns Making Wireless Bluetooth Connections If your computer includes Bluetooth wireless capabilities, you can use it to make short- range radio c onnections to a wireless per sonal area netwo rk (PAN) an d access other Bluetooth-c ompatible devices , such as ot her computers, cell ph[...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns Turning off Bluetooth communication Turning o ff comm unication ends any con nection y ou have ope n. 1. Important: close any file s that reside on other net work com puters. 2. To turn off B luetooth communicat ion with out turni ng off your c omputer, press the wireless on-off[...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns To prepare for Bluetooth connections Before you use your com puter to access othe r Bluetooth devices, you should configure some basic settings. 1. Make sure Bl uetooth com municati on is turned on—see the p revious to pic. 2. Double-click t he Bluetoot h icon i n the taskba r[...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns To send or receive files using Bluetooth If your computer includes Bluetooth wireless capabilities, it supports the following common pr otocols for t ransferring data. To use either prot ocol, both com puters must support that protocol —check the ot her computer’ s Bluetoot [...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns To connect to a Bluetooth printer or serial device You can conne ct your com puter to a Bluet ooth serial device—for exam ple, you could print from a word process or to a Bl uetooth seri al printer. 1. Make sure Bl uetooth com munication i s turned on—see “To tur n Bluetoo[...]

Modem and Network Connectio ns Making Wireless Bluetooth Connec tio ns 10. Double-click t he Bluetoot h icon i n the taskba r. 11. In the menu ba r, click Bl uetooth, Sea rch For Devi ces. 12. Double-click the printer icon for the Bluetooth printer you want to use, then doub le- click the serial port icon that is shown. When you see a message conf [...]

Add-On Devices Reference Guide 73[...]

Add-On Devi ce s Connecting PC Cards Connecting PC Cards The computer’ s PC Card slot is available for stori ng data and e xpanding the communication capab ilities of th e computer. The computer supports standard Type II and III PC Cards (PCMCIA and Card Bus). You can inser t one card of an y type. To insert or remove a PC Card Inserting a PC Car[...]

Add-On Devices Connecting PC Cards Removing a PC Car d CAUTION Before removing a PC Card, you must us e the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Rem ove Hardware ic on in the taskbar, and then click th [...]

Add-On Devi ce s Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below sh ow your computer’s co nnectors for external devices and for the port repli cator. Locating connectors on the computer 1. PS/2 keyboard or PS/2 m ouse po rt (su p ports Y adapter). 2. A C adapter j ack. 3. Two [...]

Add-On Devices Connecting External Devices 10. PC C ard and CardBus sl ot. See “Conn ecti ng PC Car ds” on page 74. 11. IEEE 1394 port (on cert ain mo de ls) . 12. Audio ports. 13. Infrared port (on certain models). Locating connectors on the port replicator 1. A C adapter j ack. 2. PS/2 keyboard and PS/2 m ouse ports. 3. USB ports. 4. External[...]

Add-On Devi ce s Connecting External Devices Note Before you c onnect any devi ce, check its documentati on to see if yo u need to m ake any settings or ad justment s to the equi pment before using it. T his mi ght include sett ing switches to configure the equipment so that it will operate properly with your computer and the software you plan to u[...]

Add-On Devices Connecting External Devices Note If you have problem s making this connection, contact the device m anufacturer a nd the Compaq Cons umer Supp ort Web site ( www.com paq.com/consum ersupport) for the latest version of the driver for the device. To connect an audio device You can plu g in an exte rnal microp hone, exter nal speaker s,[...]

Add-On Devi ce s Connecting External Devices To use an external monitor Connecting an external monitor 1. Click Start, T urn Off C omputer, T urn Off. 2. Connect the mo nitor cable from the monitor to the monitor port on the back of the computer. 3. Connect th e mo nitor to a power source and turn it on. 4. Press the power button t o turn on the co[...]

Add-On Devices Connecting External Devices Using dual display mode You can extend your desktop by connecting an external monitor to your co mputer. 1. Click Start, Control Panel, Appearance a nd Themes, Display. 2. Click the Setting s tab. 3. Click the secon d display, and then select th e option to exten d th e desktop. You can set different resol[...]

Add-On Devi ce s Connecting External Devices To activate the TV display • Click Start, All Programs, Utilities, Displa y Settings, then select the TV option. If the image on the TV is bad, the format used for TV output may be incorrect for your TV. In North America, the norm al setting is NTSC. In E urope, Asia, an d Africa, the normal set ting i[...]

Add-On Devices Connecting External Devices To connect an infrared device If your model has an infrare d port—a sm all, rectangular lens located on the front of the computer—it provides wi reless, serial co mmunicat ion betw een the comput er and ot her infrared devices such as printers or other com puters. By default, the infrared port is not e[...]

Add-On Devi ce s Connecting External Devices To use a port replicator A port repl icator provi des your com puter wi th external connections that you can leave in place whenever you rem ove the computer from your des k. Instead of disconnecting an d reconnecting peripheral devices, you can simply undock and d ock the com puter. CAUTION Use only the[...]

Add-On Devices Connecting External Devices 3. Align the co mputer with the locator posts on the port replicato r. 4. Press the computer down un til both sides click int o place. 5. If the com puter is off, o pen the comput er and press the power b utton to tur n it on. The lights on the port repli cato r t ur n on. When the com puter is doc ked, yo[...]

Add-On Devi ce s Connecting External Devices To undock from the p ort replicator 1. Press down the undock butto n on the ri ght side of the port r eplicator. 2. Lift the computer out of the port replicator. 86 Reference Guide[...]

Add-On Devices Installing Additional RAM Installing Additional RAM The computer has no memory (RAM) built in but has two slots that hold two RAM modules. At least one slot co ntains a RAM module install ed at the factory . You can use both slots t o expand y our RAM. To install a RAM expansion module Use HP PC2100 DD R-266 or high er RAM only. You?[...]

Add-On Devi ce s Installing Additional RAM To remove a RAM expansion module You may want to remove a RAM modul e so you can i nstall a larger one. You’ll nee d a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are e xtremely sensit ive to static electricity, and can be permanently damaged by it . Handle the RA M m odul[...]

Add-On Devices Replacing the Hard Disk Driv e Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwd river for this procedure. 1. Unplug the AC adapter if you’re usin g one, and remove the bat tery. 2. Turn the unit botto m side up. 3. Use a pointed t ool to remove the plu gs from the t wo screw holes, [...]

Add-On Devi ce s Replacing the Hard Disk Driv e To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwd riv er for this procedure. 1. Remove the f our screws fr om the sides of the holder and drive case, a[...]

Add-On Devices Replacing the Hard Disk Driv e To prepare a new hard disk drive When you install a new h ard disk drive, you also need to prep are it to be able to work with your comp uter. • If you want to restore the Windows s oftware and ope rating system that were originally installed on your computer, you can do so using the QuickRest ore Sys[...]

Troubleshooting and Maintenance Reference Guide 93[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer Troubleshooting Your Computer This section c ontains solut ions to a many ty pes of probl ems you m ight have wi th your computer. Try the s olutions one at a time, in the order in which they are presented. Here are some other sources of information fo r troubleshooting: • Click Start[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer • Test the audio with the e-Diagtoo ls di agnostics—see “Testi ng the Hardware” on page 116. If you hear a loud high-pitched whine (feedbac k) fr om the speakers • In the Volume Control, try reducing th e Master volume: double-click the speak er icon in the taskbar. • In Vol[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer If you get a Region Code error when pla ying a DV D movie • DVDs can ha ve regional co des embedde d in the disc data. These c odes prevent D VD movies from being played outside the region of t he world in w hich they are s old. If you get a Re gion Code e rror, you a re trying to pla[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from .) ?[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer If one or more display pixels look bad TFT display m anufacturing is a highly precise but im perfect technology , and manufacture rs cannot produce displays t hat are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfe[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If files are corrupted • Open My Computer, select t he disk you want to scan, click File, Properties, and use the Tools ta b. • Run the virus- scanning p rogram —see “To protect agai nst viruses” on page 39. • Test the hard disk drive with the e-Diag tools diagnostics—see [...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer Keyboard and Pointing Device Problems Use these suggestions for built-in or external devices. If the pointer is difficult to control • Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse. If the touch pad doesn’t work • Press the touc h pad [...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If the embedded numeric ke ypad doesn’t work • To type numbers, m ake sure Num Lock is on. • Make sure the embedded Keypad Lock (F n+F8) is on—or that yo u press and h old the Fn key to temporarily access the em bedded keypad. If you can’t type the eur o symbol • Hold ALT GR[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer If you can’t log in to Netware servers • If a Netware se rver is using IPX/SPX protoc ol, you m ay need to force y our frame type to match the serv er’s frame type. Check with your network administr ator. If a network c onnection responds slowly • If your netw ork connectio n us[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer Modem Problems If the modem seems slow • Check for excess static or no ise on a line re duces the overal l transmission spee d. If necessary, contact your telephon e company about fixing this type of prob lem. • If you’re dialing internationally, line no is e is often a problem th[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer • If you’re i n a foreign co untry, the di al tone ma y not be recog nized by the m odem. In Control Pa nel, open Ph one and Mo dem Opti ons. Try di sabling the option that waits for a dial tone. • If you have call-waiting, disable it—your telephone company can provide instructi[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If the modem causes an ERROR mess age • A string of AT comm ands may contain an incorrect command. If you entered commands as extra settings for the modem in Con trol Panel or in your communications software , check the comm ands. If the modem doesn’t fax • If you’re usin g fax [...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer If an I/O card stops communi cating prop erly • The card m ay have been rese t if the com puter suspended or turned off. Exit any applications, and th en remove and reinsert the card. If a PC card modem is not working • Disable the internal m odem: 1. Open the hard ware Device M ana[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If the computer stops responding • Press CTRL+ALT+ DEL and use Ta sk Manager t o end the applicat ion that is not responding . • Press the power button for at least 4 seconds to turn off and reset the computer. Then press the power button again to turn the co mputer back on. • If [...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer Power and Battery Problems If the computer turns off immed iately after it turns on • Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery. If the computer keeps beeping • The computer beeps repeate dly or displ ays a warni ng when bat tery pow[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer • PC card use can affect battery operating time. • Microsoft Pl us! for Windows XP is not recom mended for a notebook c omputer. T he enhancement s are intended primari ly for deskto p computer s, and they c ould greatly reduce the battery operating ti me of a notebook computer. •[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer Printing Problems Hint You will usually be able to solve most printing problems by using the Print troubleshoot er i n Wind o ws H e l p: click Start, Help and Support. If a serial or parallel printer doesn’t print • Make sure t he printer is on and has paper in i t. • Make sure y[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer Serial, Parallel, and USB Problems If a serial mouse doesn’t work • Make sure you follow ed the manufacturer’s installatio n instructions completely an d have installed t he mouse pr operly. If not, repeat t he procedure. • Make sure the port connection is secure. • Press the [...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer If the serial or parallel por t is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the har dware Devi ce Manager, a nd then double-click Ports (COM & LPT). • Test the ports with the e-Diagtools di agnostics—see “Testi[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If the computer won’t boot fr om the floppy disk dri ve Make sure the floppy disk d rive is select e d as the boot device—see “T o change the boot device” on page 28. • • If you’re using a USB floppy drive, use th e BIOS Setup utility to make sure Legacy USB Support is ena[...]

Troubleshooting and Maintenan ce Troubleshooting Your Computer • When you log on to an 802.11 network via an access point , if your com puter cannot connect to net work resource s, your com puter m ay not have been assigne d an IP address. If the subnet mask for your w ireless connection is 255.255.000.00 0, the network server d id no t assign an[...]

Troubleshooting and Mai ntenance Troubleshooting Your Computer If your computer c annot detect any Bluetooth devices • Make sure the wireless indicator light is on. • Make sure Bluetooth co mmunication is turned on. Click Start, All Pro grams, Utilities, Wireless Configuration, then click the Bluetooth button if it’s not turned on. If no Blue[...]

Troubleshooting and Maintenan ce Testing the Hardware Testing the Hardware The e-Diagtoo ls hardw are diagnostic program includ ed with your computer provide s two levels of testing: • Automat ed testing usi ng its basi c hardware test . • Advanced test ing using i ndividual hardware tests. The tests are designed t o run after the system reboot[...]

Troubleshooting and Mai ntenance Testing the Hardware 10. After each run, press F2 to return to the advanced test sc reen, or press F4 to view the Support Ticket . 11. Ex it. Press F3 and then any key to exit and reboot. 12. Optional: open the Su pport Ticket. In Windows, click Star t, All Programs, Utilities, e-Diag tools, e-D iagtools for Wind ow[...]

Troubleshooting and Maintenan ce Configuring the Computer Configuring the Computer The BIOS Setup utility helps you configure your computer’s operation. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make ch anges to the computer’s system configur ation, and to tailor the operation of your co[...]

Troubleshooting and Mai ntenance Configuring the Computer Main Menu Setting Description Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour fo rmat. Values set take effect immediately. System Date Sets the date using dd/mm/yy fo rmat (exc ept English, which uses mm/dd/yy format). Lan[...]

Troubleshooting and Maintenan ce Configuring the Computer System Devices Menu Setting Description Default Video Display Device Sets whether the built-in displa y automatic all y switches to an external display, if one is dete cted. Auto External Pointing Device Disables the internal pointing devices when an external pointing device is connecte d. A[...]

Troubleshooting and Mai ntenance Configuring the Computer Boot Menu Setting Description Default Hard Drive +Removable Devices CD-ROM Drive Built-in LAN Shows the order of boot devices. Move the entries to change the order. If the computer has more than one device in a + categor y, you can select the one scanned. Built-in LAN pr ovides diskless boot[...]

Troubleshooting and Maintenan ce Reinstalling and Updating Soft ware Reinstalling and Updating Software You can use the QuickResto re System Recovery CD to recover the original softwa re build for your computer. The QuickRestore System Recovery CD also provides Windows drivers specific to your computer to configure a cust om system. You can find dr[...]

Troubleshooting and Mai ntenance Reinstalling and Updating Soft ware 6. Select the CD or DVD drive as the boot de vice. 7. When the QuickRestore System Recovery CD dialog bo x appears, fol low the displayed inst ructions. To perform a standard recovery, press 2, 1, 1. If prom pted, accept the recommended parti tion size. If you install the factory [...]

Troubleshooting and Maintenan ce Reinstalling and Updating Soft ware 5. Connect any c ables or equi pment needed to connect t o the Internet. 6. Click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows. 7. Click Upda te, select Download Now and click OK. Follow the instructions that appear. Once the update pr ocess begins, do not [...]

Support and Service Reference Guide 125[...]

Support and Service Getting Assistance for Your Compu t er Getting Assistance for Your Computer To get help from the Web Get e-mail and telephone support information, techn ical information, so ftware updates, and the latest information abou t warranty and suppo r t programs at this URL: www.com paq.com/c onsumersupport To get support or service Cu[...]

Support and Service Getting Assistance for Your Compu t er To get support by telep hone, refer to the phon e number list below. If you r no tebook product is not normally sold in the country of use, you must call for support in a coun try that supports your notebook model. Curr ently, service and support assistance is prov ided only in the followin[...]

Support and Service Getting Assistance for Your Compu t er To receive repair service If the notebook product is no t normally sold by Compaq or HP in the country of use, it must be returned fo r service to a co unt ry in which it is sold and supported . Note Notebook products hav e regional support and ser vice in selected countries. Notebook PCs m[...]

Support and Service Getting Assistance for Your Compu t er To prepare your computer for shipment See “To receive re pair service ” above to det ermine if y our computer m ust be sent in for service. If so, prep are your computer for sh ipment as follows. Note If you have questions a bout packagi ng requi rements whe n returning y our notebo ok [...]

Support and Service Limited Warranty Statement Limited Warranty Statement 1. HP warrants to you, the end-user cu stomer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for t he period speci fied in the Warranty Du ration tabl e below. If HP receives notice of such defect[...]

Support and Service Limited Warranty Statement 7. TO THE EXTEN T ALLOWED BY LOCAL LAW , THE REMEDI ES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS O F DATA OR FOR DIRECT, SPECIAL , INCIDENTA L, CONSEQUENTIA L (INCLUDING L OST PROFIT OR DATA), OR O[...]

Reference Information Reference Guide 133[...]

Reference Information Hardware Specifications Hardware Specifications Because we are constantly im proving our products, the specifications shown bel ow are subject to change. For the latest specifica tions, see t he Compaq Co nsumer Supp ort Web site (www.com paq.com/ consumersupp ort). Physical Attributes Size (14-inch display): 328 × 272 × 33 [...]

Reference Information Hardware Specifications Keyboard and Pointing Devices 87/88-k ey touch-type QWERTY keyboar d with 101/102 key emul ation. Embedded numeric keyp ad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button a nd in dicator. Left and right click buttons. LA N Ethernet 10Bas[...]

Reference Information Hardware Specifications Expandability One 16-/32-bit PC Card slot, Type II or III, C ardBus enabled. Optional port replicator (certain models). Security Features User and administrator passwords. System password. Hard disk drive password lock. PC identification displayed at boot. DMI-accessible electronic serial number. Kensin[...]

Reference Information Modem Reference Information Modem Reference Information You can cust omize the opera tion of t he modem usi ng AT comm ands and S-re gisters. You can do this from Phone a nd Modem Options in Control Panel, fr om most communicat ions software , or by usi ng terminal mode in yo ur software. See “To change your modem settings?[...]

Reference Information Modem Reference Information Command Function (Conexant) M n Activate speaker: 0=off, 1=on dur i ng handshaking and off when receivi ng carrier (de fault), 2=always on, 3=off when dialing and receiving carrier, on when answering. N0 or N1 Included for compatibility only; returns result code. O n 0=go on-line, 1=go on-line and i[...]

Reference Information Modem Reference Information Command Function (Conexant) +ESA= a , b , c , d , e , f , g , h Controls operation of synchronous access mode: a =0 specifies in transparent sub-mode, m odem transmits 8-bit SYN sequence on idle. b =0 specified in framed sub-mode, modem trans mits HDLC flags on idle (default and fixed). c =0 specifi[...]

Reference Information Modem Reference Information Command Function (Conexant) +VRID= n Report caller ID: 0=use formatted present ation, 1=use unformatted presentation. -QCPC Use full startup procedures on next connection, then select startup procedure define d by +PQC. -QCPS= n 0=do not allow modem to save generated quick-connect profile, 1=allow ([...]

Reference Information Modem Reference Information Command Function (Conexant) +MS= a , b , c , d , e , f Select modulation ( b , c , d , e , and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 ( 1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V 23C (1200), V32 (4800/9600), V32B (4 800?[...]

Reference Information Modem Reference Information Command Function (Conexant) +FMI Report modem manufacturer. +FMM Report modem model. +FMR Report modem version, revision, or date. +FPR= n Set DTE/modem interface rate in bi ts/sec: 0=automatic detection (default). +FRH= n Receive data with HDLC framing. +FRM= n Receive data. +FRS= n Receive silence[...]

Reference Information Modem Reference Information S-Registers (Cone xant) Register Function (Conexan t) Range/units Default S0 Number of rings to auto-answer. 0–255/rings 0 S1 Ring counter. 0–255/rings 0 S2 Escape character. 0–255/ASCII 43 S3 Line termination character. 0–127/ASCII 13 S4 Response formatting charac ter. 0–127/ASCII 10 (lin[...]

Reference Information Safety Information Safety Information Power Cords The power cord su pplied with the compu ter’ s AC adapter should match the plug and voltage requirem ents for your local area. Re gulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need[...]

Reference Information Safety Information Ergonomics WARNING Improper use of keyboar ds and other input de vices has been associate d with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergono mics Web site, www.hp.com/ergo . Bat[...]

Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with t he computer are certified as a Class 1 lase r devices according to the U.S. Department of Health an d Human Services (DHHS) Radiation Performance Stan dard and Interna tional Standards IEC 825 / IE C 825-1 (EN60825 / EN608 25-1). These devices are not con si[...]

Reference Information Safety Information Mercury Safety This product contains m ercury in the fluorescent lamp of t he liquid-crys tal dis play, and may require special handling at end-of-life. Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 and Bluetooth in ter nal wireless radio is far below the FCC radio freque[...]

Reference Information Regulatory Information Regulatory Information This section presents information that shows how your co mputer complies with regulations in certain r egions. A ny modifica tions to y our com puter not ex pressly approved by the manufact urer could voi d the au thority to operate the computer in these regions. U.S.A. This comput[...]

Reference Information Regulatory Information Applicable certification jack USOC = RJ11 C. A plug an d jack used to connect this equipment to the premi ses wiring and telephone net work must comply with the applicable FCC Part 68 rules and requirements adopted b y the ACTA. A co mpliant telephone cord and m odular pl ug is provide d with t his produ[...]

Reference Information Regulatory Information The Telephone Consumer Pro tection Act o f 1991 m akes it unlawful for any pe rson to us e a computer or othe r elect r oni c device, including fax m achines, to send any me ssage unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the tr[...]

Reference Information Regulatory Information Le présent apparei l numériqu e n’émet pas de b ruits radioélect riques dépas sant les lim ites applicables aux a ppareils nu mériques de Cl asse B prescrit es dans le rè glement sur le brouillage radioélectrique éd icté p ar le Ministère des Communications du Canada. Le composant RF interne[...]

Reference Information Regulatory Information Netherlands: License required for outdoor installation s. Check with reseller for procedure to follow. Italy: Ind oor or out door use i n a pub lic area requires a user license. Die Geräte wu rden gem äß Ratsentscheid ung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europ äischen Ra[...]

Reference Information Regulatory Information Japan Japan Telecommunications Approval Name of Equipment: AMC2 0493-KT5 TELEC approval numbe r: D02-0005JP Name of Equi pment: T60H424 Reference Guide 153[...]

Reference Information Regulatory Information New Zealand Conexant AMC20493- KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any it em of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the p[...]

Reference Information Regulatory Information Russia International Products sold internation ally by the manufacturer and its author ized dealers meet the specifications l isted on the fol lowing pa ge. Note For regulatory identif icatio n purposes, your product is assigned a Reg u latory Model Number. The Regulator y Model Number for you r produ ct[...]

Reference Information Regulatory Information Declaration of Conformity (accordi ng to IS O/IEC Guide 22 and EN 45014) Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company, Personal S ystems Group 19310 Pruneridge Ave., Cupertino, CA 95014, U. S.A. declares that the following product Product Name: Presario 1100 series, Evo N1010v[...]

Index Battery Optimizer, 51 opening/closing, 14 A BIOS protecting, 41, 99 AC adapter password, 37 reinstalling Windows, 122 compatibility, 21, 84 updating, 123 resetting, 27 connecting, 21 BIOS Setup utility testing, 116 AC adapter jack Boot menu, 121 timeouts, 47 location, 15 Exit menu, 121 turning on, 23 accessories external d isplay settings, 12[...]

files BIOS settings, 120 CD, 35 protecting, 40 brightness, 30, 33, 42, 50 DVD, 35 recovering, 122 dual display, 81 PC Card, 74 floppy disk drive dual monitor, 81 installing location, 15 extending life, 42 hard disk drive, 89 USB, 113 external, 80 hard drive holder, 90 Fn key memory, 119 RAM, 87 + Back Space (mute), 30 port, 15 installing original s[...]

P Q video, 119 mini-PCI parallel dev ice Quick Lock, 38 location, 16 QuickRestore System Recovery CD connecting, 78 modem parallel port diagnostics, 117 AT commands, 58, 137 location, 15 replacing, 123 black list, 56 troubleshooting, 111 using, 122 blackout periods, 56 partition (Utility), 122 R built-in, 22 password, 37 connecting, 55 RAM PC Card [...]

selecting items, 29 sending faxes, 60 serial connection s Bluetooth, 70 serial port connecting, 82 location, 15 troubleshooting, 111 setting up, 19 shut down, 48 software pre-installed, 12 specifications hardware, 134 SpeedStep Technology, 47 Standby mode and display life, 42 definition, 26 status lights, 17 timeout, 26 startup troubleshooting, 112[...]