Cypress Communications 2004 manual

IP Phone 2004 with KEM User Guide Document Release: C4 2007 _0 5 200 7 Copyright 2007 Cypress Communications. All rights reserved.[...]

Contents Overview 5 Functional components 5 Hardware f eatures 6 IP Phone display 8 Connecting the IP Phone 2004 components 9 Before y ou begin 9 Logging on 1 1 Displaying the men u 1 3 Logging off 1 2 Changing your audio pr ofile 14 Adjusting the display contrast 15 Using the Feature menu 16 Using the Assign menu 16 Defining the ke y type 16 Ass[...]

4 Contents Setting the time format 24 Setting the date format 25 Resetting the default time 26 Using the User menu 27 Viewing y our user name 27 Viewing y our login type 27 Viewing, disab ling, or enab ling the auto login feature 28 Changing your pass word 29 T esting the local mode 29 Making a call 30 Use off-hook dialing 30 Using handsfree dialin[...]

Contents 5 Additional features and controls 4 5 Using the dialpad to enter text 4 5 Use the Symbol ke y to enter special characters 45 Procedure job aid 4 6 Using the director y 4 6 Adding or editing a director y entr y 4 6 Deleting an entr y from the director y 4 7 Making a call using the director y 4 8 V olume Control Bar 4 8 Selecting a r ing to[...]

Overview Functional components The IP Phone 2004 suppor ts the follo wing functional components: • a handset • a speaker and headset connector f or handsfree operation • a standard telephone ke ypad • call ser vice k e ys: Release, Hold, v olume control, and Mute • a liquid cr ystal displa y (LCD) area • navigation k e ys f or scrolling[...]

Ove rview IP Phone 2004 Hard ware features The IP Phone 2004 with KEM suppor ts the follo wing f eatures: • supports the use of two Key Expansion Modules (KEMs) for maximum of 44 programmable keys (plus any additional lines available on the 2004) . — six ph ysical user-defined f eature ke ys and six lines/f eatures accessed using the up and do[...]

IP Phone display — Director y — Message (Inbo x) — Outbo x — Ser vices • f our call-processing fix ed ke ys: — Hold — Goodby e — Handsfree — Mute • shared LAN access with a PC through the use of the Inter net Switch Module; splits the LAN drop into separate f eeds f or the phone and a PC • adjustable angle stand • headset j[...]

Ove rv ie w • Six user-defined f eature keys pro vide a dditional c all features for the IP Phone. • One soft k e y a llow s y ou t o s elect menu i tems, a nd to i nteract w ith t he menu system. • T o select a n umerically-index ed menu item, select the item on the screen and then press OK, or y ou can press the shor tcut ke y (press the d[...]

Connecting the IP Phone 2004 components Before y ou begin CA UTION Damage to Equipment Do not plug the IP Phone into a regular telephone jac k. This results in sev ere damage to the IP Phone 2004. Consult y our system administrator to ensure that y ou plug your telephone into a 10/100BaseT Ether net jack. See "IP Phone 2004" (page 6 ) f o[...]

14 Connecting the IP Phone 2004 components 3 F or a secure p ow er c onnection, thread t he e xcess c ord a round t he strain relief retaining hook and channel provided. 4 Secur e t he I P Phon e f ootstand t o the b ase. U se t he angle g r i p on the top back of the phone to adjust the angle of the phone. —End— IP Phone connectors 10[...]

15 Logging on F ollow this procedure to log on to the network. If the Centrex IP Client Manager (CICM) is set up as par t of a group of CICMs, you can choose which CICM to connect to . After you select a gate wa y , the ter minal directs itself at that CICM and the User name screen appears. Step Action 1 If the Selectiv e Gatew a y Login f eature i[...]

16 Logging o ff 19 Logging off F ollow this procedure to log off from the netw ork. Step Action 1 F rom the main menu, select Logoff . 2 Press Ok . A confirmation screen appears. 3 Press Ye s . Y ou are logged off from the system. —End— 12[...]

17 Displa ying the menu F ollow this procedure to access the main menu. Y ou must be logged on to access the main menu system. Step Action 1 On the IP Phone, perform one of these actions: • press the Menu soft ke y • press the Ser vices ke y The main menu opens. 2 P erform one of these actions: • Select Log off • Select A udio • Se l ect [...]

21 Changing y our audio pr ofile F ollow this procedure to vie w and edit y our audio profile. Local Area Network is an e xample of a profile datafilled by y our administrator . Use this menu to select the profile you wish to use. Contact your administr ator f or recommended profiles. Step Action 1 F rom the main menu, select and open Audio P[...]

23 Adjusting the displa y contrast F ollow this procedure to adjust the contrast le vel of the displa y . Step Action 1 F rom the main menu, select and open Displa y . The Displa y menu opens. 2 Press Ok . 3 P erform one of these actions: • T o decrease the contrast le v el, press the soft k ey on the f ar left. • T o increase the contr ast le [...]

Using the Feature men u F ollow this procedure to use the F eature menu. Y ou can add or edit f eature ke y associations on your IP Phone 2004. F eatures are assigned by y our system administrator , so the f eatures you hav e availab le may diff er from those described in this user guide. Changing the ke ys to which a f eature is associated does no[...]

26 Using the Feature men u 4 Press Key T y pe . The K ey T ype screen appears. A check mark appears beside the type currently assigned to the ke y . 5 P erform one of these actions: • T o change Central to Local, select Local . • T o change Local to Central, select Central . 6 Press Ok . The ke y type is changed and a check mark appears beside [...]

Using the Assign menu 27 Enabling or disabling autoscr oll If autoscroll is enab led, the IP Phone automatically directs you to the screen f or the active feature . F or e xample, if your secondar y Director y Number (DN) is configured on screen two , and you receiv e a call to that number , the f eature screens scroll to page two . Y ou can ans w[...]

28 Using the Feature men u 3 F rom the Assign menu, select and open Inbo x . The Inbo x screen appears. 4 P erform one of these actions: • T o enab le the Inbox, select Enable . • T o disab le the Inbo x, select Disable . 5 Press Ok . A check mark appears beside the option to indicate y our choice. Y ou retur n to the Assign menu. —End— Lab[...]

Using the Options menu 29 Using the Options menu F ollow this procedure to open the Options menu. Step Action 1 F rom the main menu, open the F eature menu. 2 F rom the Feature men u, select and open Options . 3 Press Ok . The Options menu opens. —End— Enabling or disabling auto hide F ollow this procedure to enable or disab le auto hide. When [...]

30 Using the Feature men u Step Action 1 F rom the main menu, open the F eature menu. 2 F rom the Feature men u, select and open Options . The Options menu opens. 3 F rom the Options menu, select and open Default Feature . The Def ault Feature screen appears, sho wing a list of DN ke ys. 4 Scroll through the list to select the ke y that you want to[...]

Resetting the feature k e y to the default settings 31 Resetting the feature key to the default settings F ollow this procedure to reset the f eature k eys to the def ault settings. Step Action 1 F rom the main menu, open the F eature menu. 2 F rom the Feature menu, select and open Reset . The Reset screen appears. 3 Press Ye s . The k eys are rese[...]

35 Using the Time menu F ollow procedures in this section to configure time and date formats. Setting the time zone F ollow this procedure to select the time zone. Step Action 1 F rom the main menu, open the Time menu. 2 F rom the Time menu, select and open Hours fr om GMT . The Hours from GMT screen appears. 3 Scroll through the list and select t[...]

36 Using the Time menu 3 Select On . 4 Press Ok . Da ylight Saving Time is enab led. The word On appears with a check mark beside it to indicate the feature is enab led. Y ou retur n to the pre vious screen. —End— Disabling Da ylight Saving Time F ollow this procedure to disab le Daylight Sa ving Time. Step Action 1 F rom the main menu, open th[...]

Setting the date format 37 Step Action 1 F rom the main menu, open the Time menu. 2 F rom the Time menu, select and open Time Format . The Time F or mat screen appears. 3 Scroll through the Time F or mat options to select the format you want. A check mark appears beside the format currently in use. 4 T o enab le a f or mat, select it, and press Ok [...]

38 Using the Time menu Resetting the default time F ollow this procedure to reset the terminal to the def ault time. Step Action 1 F rom the main menu, open the Time menu. 2 F orm the Time menu, select and open Reset . A confirmation screen appears. 3 Confirm the action. The ter minal re v er ts to the def ault time settings. Y ou retur n to the [...]

Using the User menu F ollow procedures in this section to view and edit your User profile . Viewing y our user name F ollow this procedure to vie w y our user name. Step Action 1 F rom the main menu, open the User menu. 2 F rom the User menu, select and open Username . The User name screen appears, showing y our user name. —End— Viewing y our [...]

40 Using the User menu Viewing, disab ling, or enabling the auto login feature F ollow this procedure to vie w , enable , or disable the A uto Login f eature. Any maintenance activity , f or e xample a fir mware upgrade , f orces a log off from the network. If y ou enab le auto login, you are automatically logged on to the P C Client w hen t he t [...]

Changing your pass word 41 Changing y our passw ord F ollow this procedure to change your pass word. If y ou are unf amiliar with how to use the dialpad to enter te xt, see "Using the dialpad to enter te xt" (page 4 5) b efore y ou p erf o rm this p rocedure. Step Action 1 F rom the main menu, open the User menu. 2 F rom the User menu, se[...]

Making a call There are se v eral wa ys to make a call from an IP Phone 2004. Use off-hook dialing F ollow this procedure to mak e a call using off-hook dialing. 1 Your primary extension is assigned to the lower right-hand feature key. 2 Pick up the handset and your primary extension is automatically activated and ready for you to make a call. 3 Di[...]

4 For privacy, lift the handset. 5 To return to Handsfree, press the Handsfree key (the small green circular button on the bottom left corner of your telephone) and put the handset down in its cradle. Using Predial F ollow this procedure to use the predial feature to make a call. T o use Predial: 1 Without selecting the Line (DN) key, enter the num[...]

Ans wering and terminating calls Answering a call Each incoming call causes the telephone to sound, the an arro w beside the Line (DN) k ey to flash, and the Message Indicator lamp to flash. F ollow this procedure to ans wer a call. Choose one of the following to answer a call: • Lift the handset. • Press the Handsfree button located on the l[...]

While on an active call This section describes f eatures av ailable during an activ e call. Placing a call on hold The Hold f eature allows you to suspend a call without terminating it. F ollow this procedure to use the hold f eature. To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold. To retrieve a call [...]

52 While on an active call T ransferring a call F ollow this procedure to tr ansf er a call to another e xtension. 1 Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2 Dial the DN to which the call is to be transferred. 3 When that number rings or a person[...]

While a wa y fr om y our desk This section describes f eatures to use when you are a wa y from your desk. Forwarding calls F ollow this procedure to forw ard calls to another IP Phone when you are aw a y from your desk. 1 To activate Call Forward, without lifting the handset, press the Forward key in the upper display area. 2 Dial the Extension to [...]

Conference calls This section describes f eatures that enable conv ersations between more than two people. Setting up a conference call The conf erence f eature enables y ou to add up to five people (30 for Multimedia seat) to an established c all . F ollow t his procedure to set up a procedure to engage conference call. 1 While on a call, press t[...]

56 Conference calls Using the call join feature If you are talking with a person and ha ve another person on hold (on another line), you can join both par ties into a conference call. 1 While on a call, press the Conference key in the upper display area. 2 Press the extension key that has the number of the person you want to connect to your current[...]

57 Using the Inbo x After you assign a feature k e y to the Inbo x, the IP Phone 2004 logs all incoming calls to that k ey . The system logs the incoming k ey n umber , time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. The inf or mation from the display can be captured only if the call lasts f or mor[...]

58 Using the Inbox Accessing the Inbox F ollow this procedure to access and use the Inbo x. Step Action 1 Press the Inbo x k ey . The Inbo x screen appears, showing a list of the 10 most recent incoming calls. 2 Select an item from the list, and press Ok . 3 P erform one of these actions: • Select Dial to call the number . • Select Display to v[...]

Resetting the Inbox 59 Step Action 1 Press Inbo x ke y . The Inbo x screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press Ok . The Dial screen appears. 4 Press the down navigation k ey to select Store . The director y submenu opens. 5 See "Adding or editing a director y entr y" (page[...]

60 Using the Inbox Step Action 1 F rom the main menu, select and open History . 2 F rom the Histor y menu, select Reset Inbo x . A confirmation screen appears. 3 Press Ye s . The calls in the Inbo x are deleted. Y ou retur n to the pre vious screen. —End— Resetting the Inbo x F ollow this procedure to delete the contents of the Inbo x. 41[...]

Using the Outbo x After you assign a feature k e y to the Outbo x, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing k e y number , time, and date. If the duration of the call is longer than two seconds, the system captures the displa y as it appeared when the call w as made. Y ou can assign only one f eature ke y t[...]

62 Using the Outbox 3 P erform one of these actions: • Select Dial to call the number . • Select Display to vie w call information. • Select Store to store the number in the director y . —End— Viewing Outbox call inf ormation Step Action 1 Press the Outbo x k ey . The Outbo x screen appears, showing a list of the 10 most recent outgoing c[...]

Resetting the Outbox 63 3 Press Ok . The Dial screen appears. 4 Press the down navigation k ey to select Store . The director y submenu appears. 5 See "Adding or editing a director y entr y" (page 4 6) . —End— Using the Outbo x to make a call F ollow this procedure to make a call from within the Outbox. Step Action 1 Press the Outbo x[...]

Additional f eatures and contr ols Using the dialpad to enter text F ollow this procedure to use the dialpad to enter text. Use the Symbol key to enter special characters A flashing cursor appears in the displa y when you can enter te xt on the screen. Step Action 1 T o enter te xt, find the number k ey associated with the letter y ou want to ent[...]

66 Additional features and controls Procedure job aid Special characters Using the directory F ollow the procedures in this section to use the director y f eature. Adding or editing a director y entry Step Action 1 Press the director y ke y to access the director y . The director y opens. 2 P erform one of these actions: • If this is a new entr y[...]

Using the director y 67 6 T o add or edit the first name, perf or m these steps: a. F rom the Ne w Entr y menu, select and open First Name . b . Use the dialpad to enter the first name. c. Press Ok . The first name is entered in the director y , and y ou retur n to the New Entr y menu. 7 When you finish entering or editing the information, sele[...]

68 Additional features and controls Making a call using the director y F ollow this procedure to make a call from within the director y . Step Action 1 Press the director y k ey to access the director y menu. The director y opens. 2 F rom the Director y list, select the name or n umber that you w ant to call. 3 Press Ok . The Dial screen appears. 4[...]

Overview This document describes the IP P hone K ey E xpansion M odule ( KEM) and how to use it with the 2004 IP Phone . IP Phone Ke y Expansion Module description KEM i s a h ardware c omponent that connects to an IP Phone to expand number of fix ed line and feature the number of ke ys av ailab le to the phone. When KEM is used with the KEM is us[...]

Over v ie w IP Phone Key Expansion Module Each KEM has a desk-mount brack et and str uctural base plate to connect the KEM to a n IP P hone 2 004 or t o a nother KEM. You can connect a maximum o f t wo K EMs t o t he I P p hone 2004. A standalone IP Phone 2004 has 11 f eature ke ys. Adding one KEM increases the number of f eature ke ys to 33. Addin[...]

K ey Expansion Module displa y Ke y Expansion Module configuration The IP P hone K ey E xpansion M odule ( KEM) d oes not h a v e a n option menu of its own. When a KEM is installed on an IP Phone, the IP Phone controls the ke ys of the KEM just as it does its native ke ys. Y ou can use the IP Phone option menu to configure these KEM options: •[...]

Setup and assembl y The IP P hone K ey E xpansion M odule ( KEM) m ounts o n the r ight s ide of the IP Phone . A desk-mount brack et and a structural baseplate are provided, to secure the KEM to the IP Phone. KEM attaches to the IP Phone or another KEM through the accessor y e xpansion module (AEM) interf ace. Extending from the left side of the K[...]

Setup a nd assembly 4 After the cable is attached to the phone , reconnect the ribbon cable to the KEM. The KEM star ts when it is attached to a power source . The KEM does not hav e its own pow er source, and it dra ws its power from the IP Phone to which it is connected. 5 Wrap the clamp around the cable and screw the clamp into the back of the I[...]

K e y Expansion Module initialization The I P P hone K ey E xpansion M odule ( KEM) s t arts a nd b egins initialization after i t is c onnected to a n IP P hone. In some circumstances on the Centrex IP Client Manager platform, it may be necessar y f or the user to log off and log on again after attaching the KEM to the IP Phone, bef ore the KEM be[...]