Dell 1950 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ 1950 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11 Hard-Drive Indicator Codes . . . . . . . . . . . . . . . [...]

4 Contents Sy stem and Setup Password Features . . . . . . . . . . . . . . . . . . . . . . 40 Using the Sy stem Password . . . . . . . . . . . . . . . . . . . . . . . . 40 Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 42 Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 43 Baseboard Manage[...]

Contents 5 Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 61 Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 62 Configuring the Boot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Sy stem Me[...]

6 Contents Installing the Backplane Board . . . . . . . . . . . . . . . . . . . . . . . 84 Sideplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Removing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . . . 84 Installing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . . . 85 Sy stem Battery [...]

Contents 7 T roubleshooting Sy stem Memory . . . . . . . . . . . . . . . . . . . . . . . 102 T roubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 103 T roubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 104 T roubleshooting a SAS or SAS RAID Controller Daughter Card . . . . . . . 105 T roublesho[...]

8 Contents AutoT ech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Automated Order -Status Service . . . . . . . . . . . . . . . . . . . . . 126 T echnical Support Service . . . . . . . . . . . . . . . . . . . . . . . . 126 Dell Enterprise T raining and Certification . . . . . . . . . . . . . . . . . . . 127 Problems With Y [...]

About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmwar e, applicat[...]

10 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or r eadme files may be included to provide last-m[...]

About Y our Sy stem 11 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connec tors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 6 5 4 3 8 2 1 7 T able 1-2. Front-Pane l LED Indicators, B uttons, and Connectors Item Indicator , Button, or [...]

12 About Y our Sy stem Hard-Drive Indicator Codes If your hard drives ar e configured with the optiona l SAS R AID daughter card, two indicators on each of the hard-drive carriers provide information on the statu s of the har d drives. See Figur e 1-2 and T able 1-3. The SAS backplane firmware controls t he drive power -on/fault indicator . 4 LCD d[...]

About Y our Sy stem 13 Figure 1-2. Hard-Drive Indicators T able 1-3 lists the drive indicator patterns. Differ ent patterns are displayed as drive events occur in the system. F or example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being pr epared for re moval" [...]

14 About Y our Sy stem Back-Panel Features and Indicators F igure 1-3 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators T able 1-3. Hard-Drive Indicator Patterns for RAID Condition Drive-Statu s Indicator Pattern Identify drive/preparing for r emoval Blinks gr een[...]

About Y our Sy stem 15 Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connect or and device drivers must be installed before the device operates properly . (Device drivers ar e normally included with your operating system software or with the dev[...]

16 About Y our Sy stem Figure 1-4. Power Supply Indicators NIC Indicator Codes Each NIC on the back panel has an indicator that provides informa tion on network activity and link status. See F igure 1-5. T able 1-6 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 power supply status indicato r 2 power supply fault indicator 3 AC line sta[...]

About Y our Sy stem 17 LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a no rmal operating condition, and li ghts amber to indicate an error condition. The LCD scrolls a message that includes a sta t[...]

18 About Y our Sy stem E1211 ROMB Batt RAID battery is either missing, bad, or unable to rechar ge due to thermal issues. Reseat the R AID battery connector . See "RAID Battery" on page 59, and "Troubleshooting System Cooling Problems" on page 101. E1229 CPU # VCORE Processor # VCORE voltage regulator has failed. See "Getti[...]

About Y our Sy stem 19 E1418 CPU # Presence Specified processor is missing or bad, and the system is in an unsupported configuration. See "T roubleshooting the Microprocessors" on page 108. E141C CPU Mismatch P r ocessors are in a configuration unsupported by Dell. See "System Memory" on page 63. Ensure that your processors matc[...]

20 About Y our Sy stem E1620 PS # Input Range P ower source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified powe r supply . If the problem persists, see "T roubleshooting P ower Supplies" on page 100. E1624 PS Redundancy The power supply subsystem is no longer redundant. I[...]

About Y our Sy stem 21 E1810 HDD ## Fault The SAS subsystem has determined that hard drive ## has experienced a fault. See "T roubleshooting a Hard Drive" on page 104. E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r e build abort. See "T roubleshooting a Hard Drive" on page 104. If the problem persists, see y[...]

22 About Y our Sy stem E2014 CMOS Fail CMOS failure. CMOS R AM not functioning properly . See "Getting Help" on page 125. E2015 DMA Controller DMA controller failur e. See "Getting Help" on page 125. E2016 Int Controller Interrupt controller failure. Se e "Getting Help" on page 125. E2017 Timer Fail Timer r efresh fail[...]

About Y our Sy stem 23 E2111 SBE Log Disable Crd # DIMM ## The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" repr esents the DIMM implicated by the BIOS. If no memory riser card is pr esent, the "Crd #" string is left out of the message[...]

24 About Y our Sy stem Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very pr ecise fault condit ion that is easily corrected. F or example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the proble[...]

About Y our Sy stem 25 Sy stem Messages System messages appear on the screen to notify you of a possible problem with t he system. T able 1-8 lists the system messages that can occur and the probab le cause and corrective action for each message. NOTE: If you receive a sy stem message that is not listed in T able 1-8, check the documentation for th[...]

26 About Y our Sy stem DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order , beginning with slot 1. P opulate 2, 4, 8, or 12 DIMMs sequentially beginning with slot 1. S[...]

About Y our Sy stem 27 General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corr ected a resource conflict. No action is re[...]

28 About Y our Sy stem No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup P r ogram" on page 33. If necessary , install the operating system on your har d drive. See[...]

About Y our Sy stem 29 Read fault Requested sector not found The operating system cannot read from the diskette or har d drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensur e that the disket te and hard drive cables ar e properly connected. See "T roubleshooting Ex[...]

30 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

About Y our Sy stem 31 Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages fo r drive, temperatur e, fan, and power conditions. F or more information, see the systems management softwar e documentation.[...]

32 About Y our Sy stem[...]

Using the Sy stem Setup Program 33 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Reco rd the information for futur e reference. Y ou can use the System Setup program to: • Change the system configuration stored in NVR A M aft[...]

34 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see F igure 2-1). T able 2-1. Sy stem Setup Pr ogram Navigation Key s [...]

Using the Sy stem Setup Program 35 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and desc riptions for the information fields that appear on the main System Setup program screen. F or related information, s ee "System Security Scr een Options" on page 39. NOTE: The options for the Sy stem Setup program change [...]

36 Using the Sy stem Setup Program Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options ca n include the disk ette drive, CD drive, hard drives, and network. If you have installed a RA C, addi tional options, such as virtual floppy and virtual CD-ROM, may be present. NOTE: Sy stem[...]

Using the Sy stem Setup Program 37 CPU Information Screen T able 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. T able 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor ( Enabled default) Displays when the processors supp[...]

38 Using the Sy stem Setup Program Integrated Devices Screen T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. T able 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller ( Enabled default) Enables or disables the integrated SAS controller . Embedded[...]

Using the Sy stem Setup Program 39 Sy stem Security Screen T able 2-5 lists the options and descriptions for the information fields that appear on the System Security screen. T able 2-5. Sy stem Security Screen Options Option Description System P assword Displays the current status of your system's passwor d security feature and allows you to [...]

40 Using the Sy stem Setup Program Exit Screen After you press <Es c> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y[...]

Using the Sy stem Setup Program 41 When a system password is assigned, the setting shown for the System P assword option is Enabled . If the setting shown for the P assword Status is Unlocked , you can change the system passwor d. If the P assword Status option is Lo ck ed , you cannot change the system pa sswor d. When the system password feature [...]

42 Using the Sy stem Setup Program When the P assword Status option is set to Lo cke d whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type yo ur passwor d and press <Enter> at the prompt. After you type the correct system passwor d and press <Enter>, your system operates as usual. [...]

Using the Sy stem Setup Program 43 The password assignment is not case-sensitive. Howeve r , certain key combinations ar e not valid. If you enter one of these combinations, t he system beeps. T o erase a ch aracter when entering your password, press <Backspace> or the left-arrow k ey . After you verify the password, the Setup P assword setti[...]

44 Using the Sy stem Setup Program • Support is independent of the system’s power or operating state • P rovides text console redir ection for system setup, text-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NI C, you must connect th e network connection to integrated NIC1. F or additi[...]

Installing Sy stem Components 45 Installing Sy stem Components This section describes how to ins tall the following system components: • Cooling fan modules • Cooling shrouds • P ower supplies • SAS controller daughter card or SAS R AID controller daughter card • R AID battery • R AID controller expansion card • Expansion cards • Bo[...]

46 Installing Sy stem Components Recommended T ools Y ou may need the following items to pe rform the procedures in this section: • Key to the system k eylock • #2 Phillips screwdriver • T10 T orx driver • Small flat-blade screwdriver • W rist grounding strap Inside the Sy stem CAUTION: Many repairs may only be don e by a certified servic[...]

Installing Sy stem Components 47 The system board holds the system's control circuitry and other elec tronic components. Several hardwar e options, such as the microprocessors and memory , ar e installed directly on the system board. The left and center risers each have one slot and can accommodate up to two half -length PCI- X car ds or two h[...]

48 Installing Sy stem Components Figure 3-2. Removing the Bezel T o replace the front bezel, perform the pr eceding steps in reverse. Opening and Closing the Sy stem CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or[...]

Installing Sy stem Components 49 4 Lift up on the latch on top of the system to guid e it back and into an offset position. See F igure 3-3. 5 Grasp the cover on both sides and carefu lly lift the cover away from the system. Figure 3-3. Removing the Cover Closing the Sy stem 1 Lift up the latch on the cover . 2 Place the cover on top of the system [...]

50 Installing Sy stem Components Cooling Fan Modules This system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of eight fans that are connected dir ectly to the system board. Removing a Cooling Fan Module CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform trou[...]

Installing Sy stem Components 51 Figure 3-4. Removing and Installing a Cooling Fan Replacing a Cooling Fan Module NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its r etention base until the fan is fully seated. Then lower the fan handle until it snaps into place. S[...]

52 Installing Sy stem Components Cooling Shrouds Y our system contains two cooling shrouds. • System board cooling shroud • Memory cooling shroud Sy stem Board Cooling Shroud The system board cooling shroud dir ects airflow over the sy stem memory modules, channeling the air from the four fan modules. Y our system comes with the syst em boar d [...]

Installing Sy stem Components 53 Removing the Memory Cooling Shroud CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is[...]

54 Installing Sy stem Components Replacing the Memory Cooling Shroud 1 T o install the memory cooling shroud, align th e shroud dir ectly over the memory modules and the processors. 2 Using the interior system board cooling shroud as a guide, slowly lower the sh roud straight down onto the system, directly over the processors and memory modules. 3 [...]

Installing Sy stem Components 55 4 Release the locking tab on the left side of the po wer supply by pr essing in toward the right until the power supply is released from the chassis. See F igur e 3-7. 5 Holding the power -supply handle, pull the power supply straight out to clear the chassis. Figure 3-7. Removing an d Installing a Power Supply Repl[...]

56 Installing Sy stem Components Removing the Power Supply Blank P ress the latch on the left side to release and r emove t he blank, rotating the blank slightly to clear the bay , and remove from the chassis. NOTICE: T o ensure proper sy stem coolin g, the power supply blank must be installed on the unoccupied power supply bay in a non-re dundant [...]

Installing Sy stem Components 57 Figure 3-8. Installing a SAS Controller Daughter Card 4 Attach any cables from the internal storage daughter card to the backplane, r eferring to F igure 3-9 and F igure 3-10 for the cabling guidelines for your system’s car d and backplane configuration. NOTICE: Y ou must follow the cabling diagrams for connecting[...]

58 Installing Sy stem Components Figure 3-9. Cable Routing for the SAS Controller Daughter Card 1 SAS connector SAS 0 2 SAS controller daughter card 3 SAS backplane connector SAS A 1 3 2[...]

Installing Sy stem Components 59 Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card RAID Battery Installing a RAID Battery 1 Locate the RAID battery pock et on the chassis that is adjacent to hard drive bay 0. See F igure 3-11. 2 Insert the battery in the battery pocket. 3 Connect the battery cable to the R AID controller daughter[...]

60 Installing Sy stem Components Figure 3-11. Installing a SAS RAID Battery Removing a RAID Battery 1 Disconnect the R AID battery cable from th e SAS RAID daughter car d. See Figur e 3-11. 2 P ress the release latch towar d the hard-drive bays and r emove the battery from the battery pocket. Expansion Cards The system is available with one of tw o[...]

Installing Sy stem Components 61 PCI-X Riser Board Expansion Slots The PCI- X riser configuration provides two PCI- X slots with the following features: • T wo PCI- X risers, installed in th e left and center riser connectors. • T wo PCI- X 64-bit/133-MHz expansio n slots (on separate buses). • Support for full height/half -le ngth PCI cards [...]

62 Installing Sy stem Components Figure 3-12. Installin g an Expansion Card 6 Connect any cables to the expansion car d. See the documentation that came with the card for information about its cable connections. 7 Close the system. See "Opening and Closing the System" on page 48. Removing an Expansion Card CAUTION: Many repairs may only b[...]

Installing Sy stem Components 63 5 If you are r emoving the card permanently , install a metal filler brack et over the empty expansion slot opening and close the expansion-car d latch. NOTE: Y ou must install a filler bracket over an empty expansion slot to maintai n Federal Communications Commission (FCC) certification of the sy stem. The bracket[...]

64 Installing Sy stem Components • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white r elease tabs. General Memory Module Installation Guidelines T o ensure optimal performance of your system, observ e the following guidelines when configuring your system memory . • Use o[...]

Installing Sy stem Components 65 Memory Mirroring Support The system supports memory mirroring if eight iden tical memory modules are installed in the system. Mirroring must be enabled in the System Setup progra m and can be used only if memory sparing is not enabled. (See "Using the System Setup P rogram" on page 33.) In a mirrored confi[...]

66 Installing Sy stem Components Figure 3-13. Installing and Removing a Memory Module 6 Align the memory module's edge connector with the alignment key of the memory module sock et, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only [...]

Installing Sy stem Components 67 Removing Memory Modules CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not author[...]

68 Installing Sy stem Components 2 T urn off the system, including any attached periphera ls, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening and Closing the System" on page 48. 4 Remove the memory cooling shroud. See "Rem oving the Memory Cooling Shroud" on page 53. NOTICE: When you remove [...]

Installing Sy stem Components 69 6 W ait 30 seconds for the heat sink to loosen from the processor . 7 Open the other heat sink retention lever . 8 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it r eleases from th e processor . Do not pry the heat sink [...]

70 Installing Sy stem Components Installing a Processor 1 Unpack the new processor . 2 Align the p rocessor with the socket k eys on t he ZIF socket . See F igure 3-15. 3 I nstall the processor in the socket. NOTICE: Positioning the processor incorrectl y can permanently damage the sy stem board or the processor when you turn the sy stem on. a If t[...]

Installing Sy stem Components 71 RAC Card CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell i[...]

72 Installing Sy stem Components When the front of the card is fully seated, the front plastic standoff s snap over the front edge of the card. 7 Connect the two small R AC cables to the RA C card and the connectors on the system boar d. 8 Replace the center riser card. See "Expansion-Car d Riser" on page 81. 9 Close the system. See "[...]

Installing Sy stem Components 73 Figure 3-17. Removing and Ins talling the Optical Drive T ray Installing the Optical Drive T ray 1 Align the optical drive tray with its opening in the front panel. The optical drive opening is located directly below the SAS daughter car d bay . 2 Slide in the drive tray until the tray snaps into place. See F igure [...]

74 Installing Sy stem Components Hard Drives This subsection describes how to install and configure SAS or SA T A hard drives in the system's internal hard-drive bays. Y our system features the option of two 3.5-in ch (SAS/SA T A) internal har d-drive bays or four 2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two o[...]

Installing Sy stem Components 75 F or 2.5-inch hard drive configurations, remove the bl ank as you would the 2.5-inch har d drive carrier: 1 Remove the front bezel, if attached. See "Replacing the System Battery" on page 85 . 2 Open the drive blank release handle to r elease the blank. See F igure 3-18 . 3 Slide the drive blank out until [...]

76 Installing Sy stem Components 3 Install the hot-plug hard drive. a Open the hard-drive carrier handle. See F igur e 3-18. Figure 3-18. Installing a Hot-Plug Hard-Drive NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier . Doing so can damage the partially installed carrier's shield[...]

Installing Sy stem Components 77 Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are r emoving a SA T A har d drive from a SA T A u drive carrier , remove the interposer card: a Viewing the har d drive carrier from the rear , lo cate the release lever on the left end of the interposer card. b P ush the lever [...]

78 Installing Sy stem Components Figure 3-19. Installing a SAS Ha rd Drive Into a Drive Carrier Installing a SA T A Hard Drive Into a SA T A Drive Carrier NOTE: SA T A hard drives that connect direct ly to the SAS backplane must be installed in SA T A drive carriers (labeled "SA T A"). Only SA T A hard drives with interposer cards can be [...]

Installing Sy stem Components 79 Figure 3-20. Installing a SA T A Hard Drive Into a SA T A Drive Carrier Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Hard-Drive Carrier NOTE: When you install a SA T A ha rd drive into a SA T Au drive carrier , you must install an inter poser card onto the back of the hard drive. The SA T Au dri[...]

80 Installing Sy stem Components 4 Attach the interposer card to the r ear of the SA T A har d drive: a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card brack et attach to the sl ots on the inside of the carrier rail. See F igure 3-21. b Rotate the bottom end of the card towar d the hard [...]

Installing Sy stem Components 81 Expansion-Card Riser Removing an Expansion-Card Riser CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due t[...]

82 Installing Sy stem Components Installing an Expansion-Card Riser CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is[...]

Installing Sy stem Components 83 – If you are r emoving a 2.5-inch hard driv e (four -drive) backplane, see F igure 6-4. 6 Remove the backplane – If you are removing a 3.5-inch har d drive (two-drive ) backplane, press the r elease latch at the left end of the board, slide the boar d to its right, and lift the backplan e off of the securing tab[...]

84 Installing Sy stem Components Installing the Backplane Board CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not[...]

Installing Sy stem Components 85 Installing the Sideplane Board CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not[...]

86 Installing Sy stem Components 5 Remove the system battery . a Support the battery connector by pressing down firmly on the positive side of the connector . b While supporting the battery connector , press th e battery towar d the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector . Figure [...]

Installing Sy stem Components 87 14 After an hour , reconnect the system to i ts electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorr ect, see "Getting Help" on page 125" for instructions on ob taining technical assistance. Control Panel Assembly Removing the Control Panel CAUT[...]

88 Installing Sy stem Components Figure 3-25. Control Panel Re moval and Installation Installing the Control Panel CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and[...]

Installing Sy stem Components 89 6 Connect the control panel ribbon ca ble to the control panel board. 7 Replace the SAS controller daughter card. See "In stalling a SAS Controller Daughter Car d or SAS R AID Controller Daughter Card" on page 56. 8 Close the system. See "Opening and Closing the System" on page 48. 9 Reconnect th[...]

90 Installing Sy stem Components 14 Remove the system board: a P ull the system-board release pin. See F igur e 3-26. b While pulling the release pin, grasp the system boar d release handle and slide the system-boar d tray toward the front of the chassis. c Lift up the system-board tray and r emove it from the chassis. Figure 3-26. Sy stem Board Re[...]

Installing Sy stem Components 91 3 Slide the system-board tray towar d the back of the chassis until it locks into position. 4 If applicable, replace the R AC car d. See "RAC Car d" on page 71. 5 If applicable, replace the TOE k ey . See "Act ivating the Integrated NIC TOE" on page 67. 6 Replace the heatsink(s) and microprocesso[...]

92 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 93 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside t he system, do not attempt to service the system ex cept as explained in this guide and elsew her e in your sy[...]

94 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshooting procedures for e x ternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before you perform an y of the procedures, see "T roubleshooting External Connections" on page 94. T roubleshooting IRQ Assignment Conflicts Mos[...]

T roubleshooting Y our Sy stem 95 T roubleshooting the Video Subsy stem Problem • Monitor is not working properly . • Video memory is faulty . Action 1 Check the system and power co nnections to the monitor . 2 Determine whether the system has an expans ion car d with a video output connector . In this system configuration, the monitor cable sh[...]

96 T roubleshooting Y our Sy stem T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. 2 Enter the System Setup program and ensure that th e USB ports ar e enabled. See[...]

T roubleshooting Y our Sy stem 97 T roubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly . Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cab le, and turn on the system and the serial device. If the proble[...]

98 T roubleshooting Y our Sy stem T roubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 R un the appropriate online diagnostic test. Se e "R unning the System Diagnostics" on page 111. 2 Check the appropriate indicator on the NIC co nnector . See "NIC Indicator Codes" on page 16. • If the link indica[...]

T roubleshooting Y our Sy stem 99 3 Remove all expansion car ds installed in the syste m. See "Removing an Expansion Card" on page 62. 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, a nd turn on the syste[...]

100 T roubleshooting Y our Sy stem T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not remain curr ent. NOTE: If the sy stem is turned off for long pe riods of time (for weeks or month s), the NVRAM may[...]

T roubleshooting Y our Sy stem 101 The power supply's fault indicator is lit. See "P ower Indicator Codes" on page 15. NOTICE: Y ou can hot-plug the power supplies. One power supply must be installe d for the sy stem to operate. The sy stem is in the redundant mode when two power supplies are installed. Remove and install only one po[...]

102 T roubleshooting Y our Sy stem 2 Open the system. See "Opening and Closing the System" on page 48. CAUTION: The cooling fans are not hot-plug gable. T o maintain pro per cooling while the sy stem is on, only replace one fan at a time. 3 Locate the faulty fan indicated by the LCD display or diagnostic software. F or the identification [...]

T roubleshooting Y our Sy stem 103 7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 65. 8 Replace the memory cooling shroud. See "Repl acing the Memory Cooling Shroud" on page 54. 9 Close the system. See "Opening and Closing the System" on page 48. 10 Reconnect the system to its ele[...]

104 T roubleshooting Y our Sy stem 1 T ry using a differ ent CD or D VD that you know works properly . 2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup P rogram" on page 33. 3 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics&q[...]

T roubleshooting Y our Sy stem 105 See the documentation supplied with the host ad apter for information about the configuration utility . b Ensure that the har d drive has been configured correctly for the R AID. c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the r equired device drivers for yo[...]

106 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell i[...]

T roubleshooting Y our Sy stem 107 T roubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating sy stem and the expansion card. Problem • Error message indicates a prob lem with an e xpansion card. • Expansion card performs incorr ectly or not at all. Action CAUTION: Many repairs may on[...]

108 T roubleshooting Y our Sy stem d Close the system. See "Opening and Closing the System" on page 48. e R un the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 125. T roubleshooting the Microprocessors Problem • Error message indicates a processor problem. • F ront-panel status LCD indicates a p[...]

T roubleshooting Y our Sy stem 109 15 Open the system. See "Opening and Closing the System" on page 48. 16 Replace processor 1 with another processor of the same capacity . See "Removing the P rocessor" on page 67. 17 Close the system. See "Opening and Closing the System" on page 48. 18 R un the appropriate online diag[...]

110 T roubleshooting Y our Sy stem[...]

Running the Sy stem Diagnostics 111 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem yo[...]

112 Running the Sy stem Diagnostics Running the Sy stem Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the sy stem diagnostics to test only your sy stem. Using this pr ogram with other sy stems may cause invalid results or error messages. In addition, use only the program that came with your sy [...]

Running the Sy stem Diagnostics 113 Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. Y ou can set the following options: • Non-Interactive T ests Only — When checked, runs only tes ts that r equire no user intervention. • Quick T ests Only — When checke d, runs only the quick tests on t[...]

114 Running the Sy stem Diagnostics[...]

Jumpers and Connectors 115 Jumpers and Connectors This section provides specific information about t he system jumpers. It also provides some basic information on jumpers and switches and describ es the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system boa[...]

116 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description 1 PWRD_EN (default) The password featur e is enabled. The password featur e is disabled. 2 NVR AM_CLR (default) The configuration settings are r etained at system boot. The configuration settings are clear ed at the next[...]

Jumpers and Connectors 117 Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which are discussed in detail in "Using the System Setup P rogram" on page 33. The password jumper enables these passwor d features or disables them and clears any passwor d(s) currently [...]

118 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location and description of system board connectors. Figure 6-2. Sy stem Board Connectors 10 9 8 7 6 5 21 15 13 19 18 1 24 16 26 25 2 3 4 12 11 22 14 17 20 23[...]

Jumpers and Connectors 119 T able 6-2. Sy stem Board Connectors Connector Description 1 RAC_CONN2 Connector for the remote access control connector (R AC) 2 RAC_CONN1 Connector for the remote access control connector 3 NVRAM_CLR Configuration jumper 4 PWRD_EN P asswor d jumper 5 DIMM 1 Memory module connector , slot 1 6 DIMM 5 Memory module connect[...]

120 Jumpers and Connectors SAS/SA T A Backplane Board Connectors F igure 6-3 shows the location of the connectors on the SAS/SA T A backplane board that supports two 3.5-inch hard drives (Option 1). Figure 6-3. SAS 3.5-Inch-Drive Back plane Board Components - Option 1 F igure 6-4 and F igur e 6-5 show the location of the co nnectors on the SAS/SA T[...]

Jumpers and Connectors 121 Figure 6-4. SAS 2.5-Inch-Dr ive Backplane Board Comp onents - Option 2 (Front) Figure 6-5. SAS Backplane Board Components - Option 2 (Back) 1 Drive 1 connector 2 Drive 0 connector 3 Drive 3 connector 4 Drive 2 connector 5 securi ng tabs 6 securing slots 7 release latches (2) 1 SAS A connector 2 ba ckplane power connector [...]

122 Jumpers and Connectors Expansion-Card Riser -Board Components and PCI Buses There ar e two expansion card configurations for t his systems. Each riser (center riser and left riser) contains one slot for either a PCI- X conf iguration or a PCIe configuration. This system supports only one configuration (PCI- X or PCIe) for both risers. F i gure [...]

Jumpers and Connectors 123 SAS Sideplane Board Connectors Figure 6-8. Side Plane Components 1 SAS daughter card connector 2 control pane l connector 3 IDE/opti cal drive connector 4 chassis intrusion switch 5 connector to sy stem board 2 15 3 4[...]

124 Jumpers and Connectors[...]

Getting Help 125 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 93. 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use D[...]

126 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries o[...]

Getting Help 127 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as missing parts, wrong parts, or incorr ect billing, contact[...]

128 Getting Help Before Y ou Call NOTE: Have your Express Service Code r eady when you call. The code helps Dell 's automated-support telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist. If possibl e, turn on your system before you call Dell for technical assistance and call from a telephone at [...]

Getting Help 129 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, a[...]

130 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 131 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care [...]

132 Getting Help Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Care (P enang, Malaysia) 604 633 4888 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) [...]

Getting Help 133 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Del l™ Dimension™ and Inspiron) toll-free: 800 858 2968 T echnical Support (OptiPlex™[...]

134 Getting Help Czech Republic (P rague) International Access Code: 00 Country Code: 420 We b s i t e : support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 We b [...]

Getting Help 135 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for a ll other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 [...]

136 Getting Help Greece International Access Code: 00 Country Code: 30 We b s i t e : support.euro .dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala Ge[...]

Getting Help 137 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for a ll other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908[...]

138 Getting Help Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan ([...]

Getting Help 139 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

140 Getting Help Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support[...]

Getting Help 141 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com T echnical Support for XPS portable computers only 815 35 043 T echnical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard [...]

142 Getting Help Singapore (Singapore) International Access Code: 005 Country Code: 65 We b s i t e : support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, [...]

Getting Help 143 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722[...]

144 Getting Help Ta i w a n International Access Code: 002 Country Code: 886 We b s i t e : support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electr onics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 008[...]

Getting Help 145 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support for X[...]

146 Getting Help U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free 1-877-459-7298 Consumer (Hom[...]

Glossary 147 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

148 Glossary CD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of [...]

Glossary 149 expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-card connector on the system board. An e xpansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser b[...]

150 Glossary jumper — Small blocks on a circuit board with two or more pins emer ging from them. Plastic plugs containing a wire fit down over the pins. The wir e connects the pins and creates a circuit, providing a simple and r eversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte[...]

Glossary 151 NAS — Network Attached Stor age. NAS is one of the concepts used for impleme nting shared storage on a network. NAS systems have their own operating systems, integrated hardwar e, and software that are optimized to serve specific storage needs. NIC — Network interface controller . A device that is installed or integrated in a sy st[...]

152 Glossary ROM — Read-only memory . Y our system contains some programs essential to its op eration in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST . ROMB — R AID on motherboard. rpm — Revolutions per minute[...]

Glossary 153 termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changi[...]

154 Glossary[...]

Index 155 Index A airflow cooling shroud, 5 2 alert messages, 31 B back-panel features, 1 4 baseboard management controller , 43 BMC, 4 3 batteries removing and r eplacing, 8 5 troubleshooting, 1 0 0 battery raid, 5 9 bezel r e m o v i n g , 47-48 replacing, 4 8 blank hard drive, 7 4 power supply , 5 6 BMC, 43 boot device configuring, 6 3 boot driv[...]

156 Index 156 Index E error messages, 33 expansion car d removing, 8 1 troubleshooting, 1 0 7 expansion car ds installation guidelines, 6 1 installing, 6 1 PCIe, 6 0 PCI- X, 6 0 removing, 6 2 expansion slots PCI buses, 1 2 2 expansion-car d riser board connectors, 1 2 2 PCI buses, 1 2 2 external devices connecting, 1 5 F fan modules cooling, 5 0 fe[...]

Index 157 troubleshooting, 9 5 M memory installation guidelines, 6 4 installing, 6 5 system, 6 3 troubleshooting, 1 0 2 memory cooling shroud, 52 removing, 5 3 replacing, 5 4 memory module sockets, 63 memory modules removing, 6 7 messages alert, 3 1 diagnostics, 3 0 error messages, 3 3 hard-drive indicator codes, 1 2 status LCD, 1 7 system, 2 5 war[...]

158 Index 158 Index system board, 8 9 removing and r eplacing bezel, 4 8 replacing battery , 8 5 cooling fan module, 5 1 power supply , 5 5 processor , 6 7 system battery , 8 5 risers expansion car ds, 1 2 2 removing, 8 1 S safety , 93 SAS b a c k p l a n e , 120 hard drives, 7 4 RA I D b a t t er y , 5 9 sideplane board connectors, 1 2 3 SAS backp[...]

Index 159 cooling fan, 1 0 1 damaged system, 9 9 expansion car d, 1 0 7 external connections, 9 4 key b o ard , 9 5 memory , 1 0 2 microprocessors, 1 0 8 mouse, 9 6 NIC, 9 8 power supplies, 1 0 0 R AID controller (integrated), 1 0 5 SAS hard drive, 1 0 4 serial I/O device, 9 7 start-up routine, 9 3 system cooling, 1 0 1 USB device, 9 7 video , 9 5 [...]

160 Index 160 Index[...]