Dell 2330DN manual

Dell 2330d/dn Service Manual 11 Dec 20 08[...]

Information i n this docu ment is subject to change w ithout notic e. 2010 Dell Inc. All rig hts reserved. Reproduction in a ny manner whatsoever without t he written p ermission o f Dell Inc.i s strictl y forbidden . Trademarks used in this te xt: Dell and the D ELL logo are trade marks of Dell Inc. Other trade marks and trade names ma y be used i[...]

Table of Contents Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i ii Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Entering Config uration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Panel Menus . . . . . . . . . . . . . . . .[...]

Operator panel remo val . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51 Paper input and duplex sen sor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52 Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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Notices and safety information vii Notices and safety information The following laser notice l abels may be a ffixed to this printer. Laser notice The printer is certified in th e U.S. to conform to the requirements of DHHS 21 CFR Subchap ter J for Class I (1) laser products, and elsewhere is ce rtified as a Class I laser product conforming to the [...]

Avisos sobre el láser Se certifica que, en los EE.UU., esta impresora cumple lo s requisitos para los p roductos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 de l DHHS (De partamento de Sa nidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser [...]

Notices and safety information ix Laserilmoitus Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mu kaiseksi luokan I (1) - lasertuotteeksi ja muualla IEC 60825-1 -standa rdin mukai seksi luokan I lasertuotteeksi. Luokan I lasertu otteita ei p idetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, jok[...]

Avís sobre el Làser Segons ha estat certificat als Estats Units, aquesta im presso ra compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i sego ns ha estat ce rtificat en altres llocs, és un p roducte làser de classe I que compleix els requisits d’IEC 60825-1. Els productes làser de classe I no es consid[...]

Notices and safety information xi[...]

xii[...]

Safety information xiii Safety information • The safety of this product is based on testing an d approvals of the origina l design and specific components. The manufacturer is not responsible fo r safety in the event of use of unauthori zed replacement parts. • The maintenance information for this produ ct has bee n prepared for use by a profes[...]

• ACHTUNG: Dieses Symbol weist au f eine gefährliche elektrische Spannung hin, die in diesem Bereich des Produkts auftreten kann. Ziehe n Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. ar beiten Sie mit groß er Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß. Pautas de Seguri d[...]

Safety information xv Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del di sseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'util itzen peces de recanvi no autoritzades. • La informació pel manteniment d’aquest pro[...]

Preface This manual contains maintenance procedures for serv ice personnel. It is di vided into the following chapters: 1. General information contains a genera l description of the pr inter and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed. 2. D[...]

General information 1-1 1. General information Maintenance approach The diagnostic information in this manual leads to the correct field replaceable uni t (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair th e failure. See “Diagnostics info rma tion” on page 2-1 for more information.[...]

Overview of the operator panel The operator panel consists of these items: • A 2-line liquid crystal display (LCD) that shows text • Six buttons: Menus , Back ,Navigation (with Le ft Menu , Select and Right Menu ), and Stop • An indicator light Menus Back Stop 1-2[...]

General information 1-3 Specifications Memory Print quality settings Item Standard memory 32MB 32MB Maximum memory 288MB 288MB Optional memory 128MB ✔✔ 256MB ✔✔ 512MB xx Optional flash memory 64MB ✔✔ 256MB xx Optional font cards (DBCS) ✔✔ Option slot s Memory slots 1 1 Flash memory/option card 2¹ 2¹ ¹ Only one slot is active for [...]

Connectivity and compatibility Item Data stream emulations Host based printing ✔✔ PCL 5e and PCL 6 ✔✔ PostScript 3 ✔✔ PPDS migration tool ✔✔ PDF v1.6 xx XPS¹ xx HTML (including DBCS) xx Direct image xx Compatibility Wind ows/Macintos h/Linux Win dows/Macintosh/Linux Standard local connections Parallel ✔✔ USB* ✔✔ Standard ne[...]

General information 1-5 Media trays and supply capacity Item Availabl e input trays Integrated 250-sheet tray ✔✔ 50-sheet MP feeder ✔✔ 1-sheet manual feed slot xx Optional in put sources 250-sheet drawer ✔✔ 550-sheet drawer ✔✔ Maximum input sheet capacity 850 (excluding envelopes) 850 (excluding envelopes) Manual/integra ted print d[...]

Types of print media Note: Ensure trays are properly loaded. Never mix media types within a tray. Source Sizes Types Weight Input capacity* (sheets) Input tray 1 (250-sheet tray) A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement Plain paper, recycled, labels, bond, letterhead, preprinted, colored paper, light pape[...]

General information 1-7 Tips on preventing jams Paper path A Paper path A-B 1 25.3 mm B Manual feed sensor B-C 9.0 mm C Upper end feed rolls C-D 59.8 mm D Input sensor D-E 44.9 mm E Transfer roll E-F 112.7 mm F Fuser F-G 21.4 mm G Fuser exit rolls G-H 114.8 mm H Fuser exit sensor H-I 7.5 mm I Exit rolls I-J 17.0 mm J Exit sensor I-K 211.7 mm K Dupl[...]

Most paper jams can be avoided by correctly loading paper and specialty me dia in the printer. The following hints can he lp prevent paper jams: • Use only the recommended print media. • Do not overload the print media sources. Make sure the stack height does no t exceed the maximum height indicated by the stack line on the labels in th e sourc[...]

General information 1-9 Acronyms ACM Autocompensator Mechanism (or pape r feed) ADC Analog-to-digital Converter ASIC Appl ication Specific Integrated Ci rcuit CBM Complete Bill of Materia l DEV Development Roll (of pr int cartridge/photoconductor system) DIMM Dual In-Line Memory Module ENA External Network Adapter FRU Field Replaceable Unit HBP Hos[...]

1-10[...]

Diagnostics information 2-1 2. Diagnostics information Start CAUTION: Unplug power from the printer before connecti ng or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the printer. This chapter contains the codes and di agnostic tools to aid in pro viding corrective action f[...]

Overview of the oper ator pane l and menus Indicator light The indicator light gives information about the statu s of the printer. If the light is The printer is Off Off On On, but idle Blinking On and busy Menu button LCD display Indicator light Back button Left arrow button Select button Stop button Right arrow button Menus Back Stop 2-2[...]

Diagnostics information 2-3 Buttons Use the six operator panel buttons to open a menu, scrol l through a list of values, cha nge printer settings, and respond to printer messages. Note: Buttons act on the informatio n displayed on the second line of the opera tor panel. The use of the buttons and th e layout of the display are described in the foll[...]

Display The display shows me ssages describin g the current state of the printer an d indicating possible printer problems that must be resolved. The top line of the display is the hea der line. It will display the current status and the Supplies (Warnings) status. This is where printer sta tus, supplies messages, and show-me screens are viewed. In[...]

Diagnostics information 2-5 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through th e driver. Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error USB Menu[...]

Messages and error codes User attendance messages The printer control panel displays messages describ ing t he current state of the printer and indicates possible printer problems that must be resolved . This topic provides a list of all printe r messages, explains what they mean, and tells how to clear the messages. The following table l ists the [...]

Diagnostics information 2-7 Load manual feeder with <Custom T ype> • Load the specified media in th e manual fee d tray or multipurpose feeder. • To ignore the manual feed request an d print on media already installed in one of the input sources, press . If the printer finds a tray that has media with the correct medi a type and size, the[...]

Prog Engine Code DO NOT POWER OFF The printer is is being pro grammed wit h a new engine code. Wait fo r the message to clear and the printer to reset. Warning: Do not turn the printer off wh ile this message is displayed. Program Flash DO NOT POWER OFF The printer is storing resources, such as font s or macros, in flash memory . Wait for the messa[...]

Diagnostics information 2-9 Cartridge error messages Paper jam error codes (200-series) Note: The Event log (See “Event log” on page 3-14 ) will list any of these errors that have occurred. Repeating jams or jam messages can be caused by any of the following: • Faulty/contaminated pick sol enoids or worn cams of the solenoids. • Faulty/cont[...]

200.13 The input sensor is cove red when th e media is not expected (media i n machine d uring warm-up) Remove the toner cartridge/PC kit and inspect the input sensor flag. Replace the flag if necessary. 200.14 Trailing edge cleare d manual feed, but did not successfully debo unce the sensor. Potential causes are a small gap or a bouncy man ual fee[...]

Diagnostics info rmation 2-11 200.28 First writing line of a pag e at the developer nip, but laser servo cleanup is not complete. Likely pre staged media or a fast paper feed. Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. 200.29 Printhead drive co ntrol out of range due to an externa l event b[...]

201.25 Exit sensor never made by leading edge of media when feeding out the media tha t was detected during warm-up. Remove the toner cartridge/PC kit and check for obstructions between the input sensor an d the fuser. if the me dia contin ues to stop a t the entrance or i n the fuser, then replace the fu ser. See “Fuser removal” on page 4-20 .[...]

Diagnostics info rmation 2-13 231.00 Duplex jam while reversing into the device O pen the rear cover and look for obstructions between the rear cover ribs , the fuser exit rollers, and below. The media entering the duplex passes outside th e exit roller wh ile the media exiting th e fuser passes above and inside the exit rollers. Remove the tray, o[...]

242.12 Second pick from manual feeder, tray 1, or feede r failed when m edia was in the source, other sheets were committed to the paper path. Check the wear strips and replace them if worn. 242.16 Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin . Remove Tray 2 and inspect for obstruction in the paper path. C[...]

Diagnostics info rmation 2-15 Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily re cover from the error condition. Error Description Action Engine software service e rrors 902.xx Engine software error Replace the controller board. See “Cont[...]

922.05 Did not roll over to a steady sta te control in time after the hot roll lamp detection. Replace the fuser. See “Fuser service check” on page 2-25 . 922.06 Hot roll did not reach the operating temperature in time (new enhanced control). 922.07 Media reached fuse r nip, and fuser is u nder temp erature 922.08 Fuser warm-up fa ilure (motor [...]

Diagnostics info rmation 2-17 931.01 No first hsync Replace the prin thead. See “Printhead service check” on page 2-37 . 932.00 Lost hsyncs 932.01 Lost hsyncs 933.01 Printhead boost signal failure 934.00 Mirror motor lost lock. 934.01 Mirror motor lost lock. 935.00 No initial mirror motor lock 935.01 Timed out waitin g for mirror motor lock 935[...]

937.00 Main transport motor lost lock Replace the main motor gear drive. See “Main motor service check” on page 2-2 6 937.01 Main transport motor lost lock, detected by engine control 937.02 Overspeed dete cted during position control 937.03 Overspeed dete cted during speed control Power supply service errors 940.00 LVPS service error Rep lace [...]

Diagnostics info rmation 2-19 959.03 Signature Verification Code failed to au thenticate a code partition. Update firmware and call the next level of support, or replace the controller board. See “Controller board service check” on page 2-22 . 959.04 Jump to unverified a ddress 959.05 Unknown boot failure Upd ate firmware and call the next leve[...]

Symptom tables POST symptom table Note: Investigate any displayed codes before proceeding with th ese symptoms. For example, a missing toner cartridge will prevent POST from completing. 984.xx Invalid command parameter received by the specidi ed device Call the n ext level of support. 990.xx An equipment check condition has occurred in the specifie[...]

Diagnostics info rmation 2-21 Printer symptom table Symptom Action Fan noisy or fan not working. See “Cooling fan service check” on page 2-23 . Fuser parts melted. See “LVPS/HVPS service ch eck” on page 2-25 . Toner not fused to the media. See “Fuser service check ” on page 2-25 or “Solving print quality proble ms” on page 2-34 . Pa[...]

Service checks Service checks which involve m easuring voltages on the LVPS/H VPS (low voltage power supply/ high voltage power supply bo ard) should be performed with the prin ter positione d on its back side. Note: When making voltage readi ngs, always use frame ground unless an other ground is specified. See the wiring diagram in the back of the[...]

Diagnostics info rmation 2-23 Cooling fan service check Cover interlock swit ch service check Note: Make sure a print cartridge assembly is installed an d the cover closes all the way, engaging the cover open switch lever. LVPS/HVPS Verify main po wer to controlle r board With the printer of f, unplug the LPS/HVPS cable at J502 on the controlle r b[...]

Dead machine service check CAUTION: Check the AC line voltage. The voltag e should be within the following limits: • 100 V ac (volts alternating current)-127 V ac for the 110 V printer • 200 V ac-240 V ac for the 220 V printer FRU Action LVPS/HVPS Unplug the printer. Remove the LVPS/HVPS, and check the fuses for continuity. • If open, then re[...]

Diagnostics info rmation 2-25 Fuser service check When toner is partially fused to the media, it is usually caused by lo w fuser temperatur e. The line voltage to the printer must be within the following limits: • 100 V ac-127 V ac for the 110 V model printer • 200 V ac-240 V ac for the 220 V model printer This printer uses a b elt fuser and th[...]

Main motor service check FRU Action Main motor gear drive Main motor cable LVPS/HVPS Controller board Warning: Do not replace the operator panel and controlle r board at the same time. Each card contains t he printer settings. When either of these cards is new, it obtains the settings from the other card. Settings are lost when both are ne w and re[...]

Diagnostics info rmation 2-27 Operator panel service check Inspect the operator panel cab le for damage. Make sure the cable is plugged in secu rely. Run POST, and check each light for proper operation. See “Power–On Self Test (POST) sequence” on page 2-1 . Paper feed se rvice checks Paper jam error indication during POST Media picks but stop[...]

Media never picks Media occasionally mispicks or picks multiple sheets at once Media skews FRU Action Paper feed (pick tires) tray 1 Paper feed (pick tires) tray 2 Media drive ASM Media feed clutch ASM Manual feed clutch ASM P/U and manual feed solenoid ACM drive shaft Open the left cover, and verify that t he solenoids and clu tches are functionin[...]

Diagnostics info rmation 2-29 Media “trees,” wrinkles, stacks poorly, or curls Parallel or USB port service check 1. Perform a print test to make sure the printer prints correctly. Verify that the indicator ligh t is on, then print the menu settings by selecting Print Menu under Utilities. 2. Be sure the printer parallel cable is designed for b[...]

Print quality service checks Note: Ensure the cover closes tightly. A gap in the open ing may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental cond itions, temperatures, and hu mi dity will affect the print quality. Using print quality t e st pages To help isolate print quality problems, like streaki[...]

Diagnostics info rmation 2-31 Black page Note: Incorrect laser e xposure or incorrect charging of th e photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and de veloper before proceeding. Heavy background Poor development or poorly charged toner particles cause excessive background. Thi[...]

Partial blank image/white spots (no repeating pa ttern) Variation in image density horizontally across pag e Poor fusing of image FRU Action Toner cartridge (not a FRU) Remove the toner cartridge assembly, and gently shake the assembly to evenly di stribute the toner. Check to make sure that the laser light path is not blocked. If toner cartridge i[...]

Diagnostics info rmation 2-33 Light print White or black lines or bands Toner on back of page FRU Action Toner cartridge (n ot a FRU) Make sure the toner cart ridge and PC Kit are installed correctly a nd that the toner cartridge is not low on toner. If the problem continues, then install a new toner cartridg e. Recheck condition before replacing P[...]

Solving print quality problems Note: Refer to the pri nt defects guide at the end of the man ual for repeating defects. Print quality problems Problem Cause / action Light or blurred characters . Light print See “Light pri nt” on page 2-33 . The toner cartridge may be getting l ow on toner: • Remove the toner cartrid ge and print cartridge as[...]

Diagnostics info rmation 2-35 Toner smears or rubs off the page. • Toner is not being fu sed to the paper. Replace the fuser. • Change th e media texture setting in the driver. If special media is being used , such as card stock or labels, then be sure to select the correct medi a type. • Try a different kind of paper. Paper designed for copi[...]

The printer is on and indicates ready, but nothing prints. • Make sure the parallel or USB cable is not damaged and is firmly plu gged into the connector on the back of the printer. • Make sure the toner cartridge assembly is installed p roperly. • Print the menu page fo und under Utilities. - If a menu settings page cann ot be print ed, then[...]

Diagnostics info rmation 2-37 Printhead service check Transfer roll service check Unexpected characters print, or characters a re missing. • Ensure correct printer driver is being used. • Select hex trace mode to determine what the problem is. • Restore factory defaults. • Make sure the parallel cable or USB cable is firmly plugged in at th[...]

Tray 2 service check FRU Action Tray 2 Turn the printer off. Separate the printer f rom Tray 2. Turn the printer on and check the voltages on con nector J28 on the controller board. See the wiring diagram at the end of the service manual, or “Controller board conne ctor pin values” on pa ge 3-2 for the J28 conne ctor. Pins 1, 4: 3.3 V Pin 2: 24[...]

Diagnostic aids 3-1 3. Diagnostic aids Accessing service menus There are two different test menus that can be acce ssed during POR to identify problems with the printer. Printing menus To print a listing of the states and setti ngs of the printer: 1. At the Ready prompt, press under Menu until Utilities appears. 2. Press . 3. Press until Print Menu[...]

Configuration menu (CONFIG MENU) Entering Configuration Menu 1. Turn off the printer. 2. Press and hold and . 3. Turn on the printer. 4. Release the buttons when Performing Self Test displays. Available menus The menus display on the opera tor panel in the order shown: Configuration men u settings Note: Menus may vary depending on the fe a tures an[...]

Diagnostic aids 3-3 Reset photoconductor maintena nce counter (Reset PC Cnt) The reset photoconductor maintenance counter resets the p hotoconductor kit page counter and clears any warnings or photoconductor exhausted me ssages. This operation sho uld be performed only after a n ew photoconductor unit ha s been installed. Print quality pages (Prt Q[...]

Demo Mode This setting contains a built-in d emonstration mode. The settings allow yo u to turn the Demo Mode Off (default) or On . While Demo Mode is se t, the printer will st art in Demo Mode until you change the setti ng. Note: While Demo Mode is set to On , only demonstration fi les can print. Files received across the network or from the host [...]

Diagnostic aids 3-5 Diagnostics menu Entering Dia gnostics menu 1. Turn off the printer. 2. Press and hold and . 3. Turn on the printer. 4. Release the buttons when Performing Self Test displays. Available tests The menus display on th e operator pa nel in the order shown: Diagnostic me nu settings Note: Menus may vary depending on th e fe atures a[...]

Registration The Registration menu settings adjust th e black plane’s margins. T o set print registration, select REGISTRATION from the Diagnostics menu. The following will display: Note: Pressing will display one margin setting per li ne below the REGISTRATION he ader. The REGISTRATION settings and values are: Margins To change the value of any [...]

Diagnostic aids 3-7 Quick Test page Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quic k Test page consists of the following: • Alignment diamonds • Horizontal lines used for skew adjustment • General device information (current page count, installe d memory, etc.) • The printer’s serial [...]

Hardware tests This setting contains the fo llowing tests: • LCD Test • Button Test • DRAM Test Press o r to scroll through the Hardware Tests menu, and then press to select the desired test. LCD Test Once the LCD Te st setting is selected, th e printer automatically performs the operator panel test. This test toggles each pixel in the operat[...]

Diagnostic aids 3-9 Duplex tests The following tests are used to dete rmin e if the duplex is working correctl y: • Quick Test • Top Margin • Left Margin • Sensor Test • Duplex F eed 1 Quick Test The Quick Test contai ns the following information on a duplexed pa ge: • Print registration settings • Alignment diamonds at the top and bo[...]

Duplex Feed 1 1. Select Duplex Feed 1 from the DUPLEX TESTS menu. The following will appe ar on the display: 2. A blank page will feed through the printer. The following wil l appear on the display: 3. Remove the blank page from the printer, and press to return to the DUPLEX TESTS menu. Input tray tests The INPUT TRAY TESTS setting is used to test [...]

Diagnostic aids 3-11 Output bin tests The Output bin test s setting is used to test the printer’s output bins and its sen sors. Feed Tests This test verifies that the media from the printer’s default input source feeds to the specific output bin. Press to select Single, or press and to select Continuous. The Single test feeds one sheet of media[...]

Printer setup Printer Setup displays the following sele ctions: • Defaults (U.S.*, Non-U.S.) • Page Count • Perm Page Count • Serial Number • Engine Setting (1 through 4) • Model Name • Configuration ID • Edge to Edge • Par S Strobe Adj (only d isplayed if the printer has a standard parallel port) Defaults The value of this settin[...]

Diagnostic aids 3-13 Service Tag (only on some printers) The service tag number can only b e viewed and cannot be changed. 1. Select Service Tag from the PRINTER SETUP menu. 2. Press Back to return to PRINTER SETUP . Engine Setting 1 through 4 Warning: Do not change these settings unless requested to do so by your next level of support. Model Name [...]

Print Contrast The print contrast can be adjusted to Lo w , Medium , or High . The default setting is Me dium. Charge Roll The charge roll can be adj usted to Low , Medium , or High . The default se tting is Medium. Gap Adjust Adjusts the minimum gap betwe en sheets during printin g. This setting reduces speed (pages per minute), but can be used to[...]

Diagnostic aids 3-15 Print Log Additional diagnosti c information is avail able when you pr int the error log. Some of the additional info rmation includes: • Detailed printer info rmation, including model and seria l number • Time and date stamps • Page counts for each error To print the error lo g: 1. Press to enter Print Log from the EVENT[...]

Printhead assembly el ectronic adjustment A step-by-step process to ali gn a new pri nthead. Note: Before aligning the printhead electroni cally, first align the printhead mechani cally, if needed. See “Printhead assembly mechanic al a djustment” on page 3-17 1. Enter the Diagnostics menu. See “Entering Diagnostics menu” on page 3-5 . 2. Pr[...]

Diagnostic aids 3-17 Printhead assembly mechanical adjustment A printhead needs to be correctly po sitioned after it has been removed. Use a pe ncil to mark the screw loca tions of the old printhead on the metal frame. Align the new prin thead relative to the location of the old printhe ad. Note: Skew is caused by a sheet be ing fed through the pr [...]

7. If the grid lines of the right fl ap align below the corresponding lin es on the left flap, then adjust the printh ead clockwise relative to the pri nter and recheck. (Se e the left side of the figure below.) If the grid line s of the left flap align below the corresponding lines of the righ t side, then ad just the pr inthead counterclockwise. [...]

Repair information 4-1 4. Repair information Warning: Read the following before hand ling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensiti ve to electrostatic discharge (ESD). To prevent damage to ESD-sensi tive parts, fo llow the instructions be low in addition to all the usual precauti[...]

Removal procedures Note: • Remove the toner cartridge and medi a tray before removing other printe r parts. The to ner cartridge should be protected from ligh t wh ile out of the printe r. • We recommend disconnecting all exte rnal cables from the printer to prevent damag e during service. • Unless otherwise stated, rei nstall the parts in re[...]

Repair information 4-3 ACM pick tire roller removal 1. Place the printer on its side. Note: Be careful to not mar t he finish of the printer. 2. Open the duplex jam door just fa r enough to pull out the ACM pick tires. Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disen[...]

4. Remove the ACM pick tire roller (A). Note: • If the left hub is gray, then disconnect the old ri ght and left tire/hub assemblies from the ACM, and re place with the new right and left tire/hub assemb lies. • If the left hub is bl ack, then remo ve the old right and left tires from the ACM h ubs, and replace with the ne w tires. Do not attem[...]

Repair information 4-5 Bezel removal 1. Open the front access door. 2. Flex the top of th e bezel, and disconnect the latch (A) from the upper front cover. 3. Disconnect the latches (B) from the upper front cover. 4. Remove the bezel.[...]

Controller board removal Warning: • Always touch a ground before touching the board. • Handle the board carefully by the edge s. • Never replace the operato r panel and controlle r b oard without a successful POR in between. • Never replace the operator panel and th e controller boa rd at the same time. Ea ch card contains the printer setti[...]

Repair information 4-7 3. Disconnect all of the cables from the controller board. Note: A drip guard (B) has been added bel ow the controller bo ard. The drip guard may need to be removed to access to the controller board. 4. Remove the five screws (C) from the controller board. 5. Lift the controller board, and remove. Note: When instal ling the c[...]

Cover open sensor 1. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 2. Disconnect the cable (A) from the con troller board. 3. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor. 4. Remove the cover open sensor. A B 4-8[...]

Repair information 4-9 Door mount removal 1. Open the front cover. 2. Remove the lower front cover. See “Lower fro nt cover removal” o n page 4-25 . 3. Remove the left side cover. See “Left side cover removal” on page 4-23 4. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 5. Disconnect the operator[...]

8. Disconnect the fuser link (C). 9. Remove the three screws (D) from the left side of the printer. 10. Remove the door mounts. C 4-10[...]

Repair info rmation 4-11 Duplex removal 1. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 2. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27 . 3. Remove the three screws (A) from the shield. 4. Remove the four screws (B) from the duplex. A B[...]

5. Lift the duplex slightly, pu sh to the left, an d tilt to clear the right side of the printer. 6. Remove the duplex. 4-12[...]

Repair info rmation 4-13 Duplex/main motor gear drive interface removal 1. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27 . 2. Remove the duplex. See “Duplex removal” on pag e 4-11 . 3. Remove the main motor gear drive. See “Main mo tor gear drive removal” on page 4-30 . 4. Remove the e-clip (A) from the gear. 5. Remove the [...]

6. Remove the screw (D) from the gear (E). 7. Remove the plastic bu shing (F). 4-14[...]

Repair info rmation 4-15 8. Use a screwdriver to loosen the re tainer clip (G) from the gear. 9. Remove the gear (H).[...]

Fan removal 1. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 2. Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the right side frame. 3. Remove the fan. A B B 4-16[...]

Repair info rmation 4-17 Front access door removal 1. Remove the operator panel. See “Operator panel removal” on pag e 4-51 . 2. Remove the left side cover. See “Left side cover removal” on page 4-23 . 3. Remove the upper front guide assembly. See “Upper front g uide assembly remo val” on pag e 4-64 , steps 1-3. 4. Close the front acces[...]

6. Disconnect the MPF from the lower front cover. 7. Disconnect the fuser link (A) from the front access door. A 4-18[...]

Repair info rmation 4-19 8. Disconnect the front access door cable (B), and pull it through the opening to clear the side frame. 9. Disconnect the front access door from its hinges, and remove. B[...]

Fuser removal 1. Remove the rear exit guide. See “Rear exit guide as sembly with sensor and reversing solenoid removal” on page 4-56 . 2. Remove the two screws (A). 3. Partially pull the fuser forward for better access. 4. Push in on the cable connector cover (B), and re move. 4-20[...]

Repair info rmation 4-21 5. Disconnect the AC cable (C). 6. Disconnect the thermistor cable (D). C B D[...]

7. Disconnect the exit sensor cable (E) from the controller board. 8. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installati on. E 4-22[...]

Repair info rmation 4-23 Left side cover removal Note: • Leave the front door closed when removing the left side cover. • Make sure that the fuser cables are out of the way when removing the left side cover. 1. Remove the paper tray. 2. Remove the screw (A) from the rear left side of the printer. 3. Remove the screw (B), and press the two latc [...]

4. Swing the cover open, and lift to remove the left side cover. Note: There are two tabs on the top of the left side cover. Do not swing the left side cover open too far, or the tabs will be damaged. 4-24[...]

Repair info rmation 4-25 Lower front cover removal 1. Open the lower front cover. 2. Disconnect the MPF pins (A) from the right and left sides of the lower front cover. Note: The picture bel ow shows the E260d, E260dn printe r. Th e lower front cover removal is the same for all models. 3. Flex the lower front cove r, and disconnect it first from it[...]

Installation no te: Use a flathead scre w driver to press in on the door mount (B) while pullin g on the front access door to connect the cover to the hinge (C). B C 4-26[...]

Repair info rmation 4-27 LVPS/HVPS removal 1. Remove the rear door cover. See “Rear door and re ar cover removal” on page 4-5 4 . 2. Remove the left side cover. See “Left side cover removal” on page 4-23 . 3. Place the printer on its top with the rear facing you. Note: Be careful to not mar t he finish of the printer. 4. Remove the two scre[...]

6. Remove the two screws (C) from the right rear foo t, and the four screws (D) from the LVPS/HVPS shield. 7. Lift the LVPS/HVPS, and disconn ect the three cables (E). D C E 4-28[...]

Repair info rmation 4-29 Note: Squeeze the cl ip to remove the cables from their connectors (F). 8. Disconnect the transfer roll cable (G). 9. Lift and remove the LVPS/HVPS. F G[...]

Main motor gear drive removal 1. Remove the left side cover. See “L eft side cover removal” on page 4-23 . 2. Disconnect the fuser link (A) from the front access door. 3. Place the printer on its right side . Note: Be careful to not mar t he finish of the printer. 4. Remove the four screws (B) from the main motor gear drive. A B 4-30[...]

Repair info rmation 4-31 5. Lift the gear drive, and disconnect th e main moto r gear drive cable (C). 6. Remove the main motor gear drive.[...]

Manual feed clutch removal 1. Remove the left side cover. See “L eft side cover removal” on page 4-23 . 2. Open the front access door, and disconn ect the fuser link (A). 3. Place the printer on its right side . Note: Be careful to not mar t he finish of the printer. 4. Remove the four screws (B) from the main motor gear drive. 5. Rotate the ma[...]

Repair info rmation 4-33 6. Use a screwdriver to remove the e-clip (C) from the manua l feed clutch. Note: The picture bel ow shows the E260d, E260dn printe r. Th e manual feed cl utch removal is the same for all models. 7. Remove the manual feed clutch (D). C D[...]

Manual feed solenoid removal 1. Remove the right side cover. See “Le ft side cover removal” on page 4-23 . 2. Remove the duplex. See “Duplex remova l” on page 4-11 . 3. Open the front access door, and place the prin ter on its right side. Note: Be careful to not mar t he finish of the printer. 4. Remove the two screws (A). Note: The picture[...]

Repair info rmation 4-35 5. Remove the three screws (B) from the left door mount. B[...]

6. Lift the left door mount (C) away from the side fr ame, and unroute the cable (D) with a spring hook. 7. Reinstall the left door mo unt, and place the pri nter on it’s top. Note: Be careful to not mar t he finish of the printer. 8. Disconnect the cable (D) from J25 on the controller board, and remo ve the manual feed solenoid. Installation not[...]

Repair info rmation 4-37 Media ACM ASM feeder removal 1. Remove the left side cover. See “Left side cover removal” on page 4-23 . 2. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27 . 3. Remove the duplex. See “Duplex removal” on pag e 4-11 . 4. Remove the main motor gear drive. See “Main mo tor gear drive removal” on page[...]

8. Use a screwdriver to pop the inner shaft lock (B) loose. 9. Remove the inner shaft lock (C). 4-38[...]

Repair info rmation 4-39 10. Pull out the auto compensator sh aft, and remove the spring (D ). 11. Remove the auto compensator shaft. 12. Disconnect the spring (E) from the cylinder. 13. Remove the media ACM ASM feeder. E[...]

Media feed clutch with cable removal 1. Remove the main motor gear drive. See “Main mo tor gear drive removal” on page 4-30 . 2. Remove the duplex. See “Duplex remova l” on page 4-11 . 3. Disconnect the media feed clutch cable (A) from the controller board. 4. Unroute the cable f rom the bottom of th e printer . 4-40[...]

Repair info rmation 4-41 5. Remove the e-clip (B). 6. Remove the media feed clutch with cable (C).[...]

Media manual input sensor 1. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 2. Place the machine on its top. Note: Be careful to not mar t he finish of the printer. 3. Disconnect the sensor cable (A) from J23 (MPFS) on the controller board. 4. Remove the screw (B). 5. Free the cable fro m its retainers, an[...]

Repair info rmation 4-43 Re-installation note: • Prop open the duplex door, and inse rt the hook end of the spring hook through the frame opening (C) fro m the controller board side. Extend the hoo k until the sensor conne ctor can be hooked. • Hook the spring hook (D) to the connector (E), and pull it through the opening. • Place the sensor [...]

Warning: Che ck to make sure the duplex paper jam door is in its p roper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. 4-44[...]

Repair info rmation 4-45 Multipurpose feeder (MPF) removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. 3. Remove the upper front guide. 4. Remove the two screws (B). A B[...]

5. Close the front access door, and pull up on the MPF by the steel sh aft until the MPF lifts from its hinges. Note: The picture below shows the E460d n, E460dw printer. The multipurpose feede r removal is the same for all models. 6. Disconnect the MPF from the lower front cover. 4-46[...]

Repair info rmation 4-47 7. Open the front access door, an d remove the lower paper guide.[...]

Multipurpose feeder (MPF ) feed clutch removal 1. Remove the left side cover. See “L eft side cover removal” on page 4-23 . 2. Remove the duplex. See “Duplex remova l” on page 4-11 . 3. Disconnect the cable (A) from the con troller board. 4. Place the printer on its right side . Note: Be careful to not damage any cables or mar the finish of[...]

Repair info rmation 4-49 5. Remove the three screws (B) from the left side of the printer. 6. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). 7. Lift and remove the multipurpose feeder (MPF) feed clutch.[...]

Nameplate removal 1. Open the front access door. 2. Remove the three screws (A). Note: The picture below shows the E260d , E260dn printer. The namep late removal is the same for all models. 3. Remove the nameplate. A 4-50[...]

Repair info rmation 4-51 Operator panel removal 1. Remove the nameplate. See “Nameplate removal” on page 4-50 . 2. Remove the bezel. See “Bezel removal” o n page 4-5 . 3. Remove the four screws (A) from the display plate. 4. Lift the operator panel cover, and disconnect the o perator panel cable (B). 5. Remove the operator panel. B[...]

Paper input and duplex sensor assembly removal 1. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 2. Remove the duplex. See “Duplex remova l” on page 4-11 . 3. Remove the two screws (A) from the sensors. 4. Disconnect the sensor cable (B) from the controlle r board. 5. Remove the paper input and duplex [...]

Repair info rmation 4-53 Printhead removal 1. Remove the top cover. See “Top cover assembly removal” on page 4-61 . 2. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 3. Disconnect the two cables (A), and unroute them back through th e frame toward the printhead. 4. Remove the three screws (B). Note: Use [...]

Rear door and rear cover removal 1. Open the rear door. 2. Pull the rear do or up at an angl e, disco nne ct the door from the notch (A), and remove. 3. Remove the two screws (B) from the top of the rear cover. A B 4-54[...]

Repair info rmation 4-55 4. Tilt the rear cover, and remove.[...]

Rear exit guide assembly with senso r and reversing solenoid removal 1. Remove the top cover. See “Top cover assemb ly removal” on page 4-61 . 2. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-54 . 3. Disconnect the narrow me dia sensor cable and the reve rsing solenoid ca ble (A). 4. Remove the six sc[...]

Repair info rmation 4-57 5. Remove the solenoid cable (C) th rough the opening. 6. Remove the narrow media sensor cable (D) through the openin g. 7. Remove the rear exit guide assembly. Note: Be careful to not damage the gears d uring the re ar exit guide assembl y removal and reinstallation.[...]

Right side cover assembly removal Note: Leave the front cover closed when remo ving the right side cover assembly. 1. Remove the one screw (A) from behind the paper tray. 2. Remove the screw (B) from the bo ttom right side of the printer. A B 4-58[...]

Repair info rmation 4-59 3. Press the latches (C). 4. Rotate the right side cover assembly out, and remove. C[...]

Toner level sensor removal 1. Open the front access door. 2. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 3. Disconnect the toner level sensor cable (A) from the controller board. 4. Squeeze the lower tabs (B) of the toner le vel sensor, and push it from its holder. 5. Remove the toner level sensor throu[...]

Repair info rmation 4-61 Top cover assembly removal 1. Open the front access door. 2. Remove the left side cover. See “Left side cover removal” on page 4-23 . 3. Remove the right side cover. See “Righ t side cover as sembly removal” on page 4-58 . 4. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-5[...]

7. Lift the top cover, and remove. Note: • Be sure to lift the top cove r assembly from the fron t to remove. • During reinstallation, b e sure the exit guide and th e paper bin alig n correctly. A mismatch can cause paper jams. 4-62[...]

Repair info rmation 4-63 Transfer roll removal Note: A flashlight may be useful to remove the transfer roll. 1. Open the front access door. 2. At the right side of the transfer roll, squeeze the hol der arms (A) with the left hand whil e lifting. Stop when the holder is unlatched. 3. At the left side of the transfer roll, squeeze the holder arms wi[...]

Upper front guide assembly removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. 3. Remove the upper front guide. A 4-64[...]

Repair info rmation 4-65 Wear strip (tray 1 and 25 0-sheet tray 2) removal 1. Hold the tray with the bottom up. 2. Use a spring hook to disconnect the strip from the top of the tra y. 3. Remove the strip from inside the tray.[...]

Wear strip (550-sheet tray 2) removal 1. Use a spring hook to disconnect the strip from the top of the tray. 2. Life the strip, and remove. Note: When replacing the stri p (for all trays): • Carefully insert the strip from the top of the tray , and push it down through the opening until it snaps into place. • Turn the tray over to vie w the bot[...]

Locations and connections 5-1 5. Locations and connections Locations Front view Rear view Front door Manual feeder door Operator panel Paper stop Standard output bin System board door Standard 250-sheet tray (T ray 1) Front door release button Rear door Locking device USB port Printer power cord socket Power switch Parallel port Ethernet port[...]

Controller board c onnector pin values 5-2[...]

Locations and connections 5-3 Note: See the wiring diagram at back of book. These values were measured with all connectio ns made (plu gged) or with only one connector at a time unplugged to expose the pins. Always di sconnect and con nect with the printer power off. Otherwise, the values below may not match. Connector Pin # Value cable plugge d Va[...]

J21 Parallel port J23 1 1.1 V dc 5 V dc Manual feed sensor 25 V d c 3G r o u n d J24 1 24 V dc MPF clutch 2 24 V dc 0 V dc J25 1 24 V dc M anual feed soleno id 2 24 V dc 0 V dc J26 1 24 V dc Media feed clutch 2 24 V dc 0 V dc J27 1, 4 1.1 V dc 5 V dc Input and duplex sensor 2, 5 5 V dc 3, 6 Ground J28 1, 4 3.3 V dc Tray 2 2 24 V dc 6G r o u n d J50[...]

Preventive maintenance 6-1 6. Preventive maintenance This chapter describes p rocedures for printer preventi ve maintenance. Follow these recommendations to help prevent problems and maintain optimum performance. Safety inspection guide The purpose of this inspecti on guide is to aid you in identifying unsa fe conditions. If any unsafe con ditions [...]

6-2[...]

Parts catalog 7-1 7. Parts catalog How to use this parts catalog The following legend is used in the parts catalog: • Asm-index : identifies the assembly and the item in the diagram. For example 3-1 indicates assembly 3 and the item number 1. • Part number : identifies the un ique num ber that identifie s this FRU. • Units/mach : refers to th[...]

Assembly 1: Covers 4 3 1 5 2 9 10 6 7 8 11 12 13 7-2[...]

Parts catalog 7-3 Assembly 1: Covers Asm- Index Part number Units/ mach Units/ FRU Description 1-1 40X5373 1 1 Top cover assembly 2 40X5377 1 1 Rear upper and lower cover assembly 3 40X5375 1 1 Right side cover 4 40X5398 1 1 Optional 250-sheet tray 4 40X5399 1 1 Optional 550-sheet tray 5 40X5394 1 1 250-sheet (Tray 2) assembly 5 40X5395 1 1 550-she[...]

Assembly 2: Electronics 5 2 6 3 4 10 11 12 7 13 8 9 1 7-4[...]

Parts catalog 7-5 Assembly 2: Electronics Asm- Index Part number Units/ mach Units/ FRU Description 2 40X5344 1 Fuser assembly, 115 V 2 40X5345 1 Fuser assembly, 230 V 2 40X5346 1 Fuser assembly, 100 V 3 40X5365 1 1 Duplex and media sensor assembly 4 40X5360 1 1 Access door open sensor assembly 5 40X5392 1 1 Cooling fan (screws incl uded) 6 40X5385[...]

Assembly 3: Frame 7 1 2 5 6 7 12 8 See instruction sheet in the FRU. 9 10 11 3 4 3 7-6[...]

Parts catalog 7-7 Assembly 3: Frame Asm- Index Part number Units/ mach Units/ FRU Description 3–1 40X5 364 1 Transfer roll, bearings, gear, spri ng (CBM) 2 40X5372 1 Media exit guide assembly (redrive) 3 40X5397 1 1 Front mounts 4 40X5396 N/A 4 4 4 2 2 Screws, miscellaneous TP2NCX3X6PF-Ni TP2C-4.0+8PF-Ni M3.0*0.5+6PF-Ni M3.0*0.5+4PF-Ni M3.5*0.6+6[...]

Assembly 4: Options Asm- Index Part number Units/ mach Units/ FRU Description NS 40X5972 1 1 Japanese font card assembly NS 40X5970 1 1 Simplified Chinese font ca rd assembly NS 40X5971 1 1 Traditional Chinese font ca rd assembly NS 40X5969 1 1 Korean font card assembly NS 40X5937 1 1 128MB DIMM NS 40X5938 1 1 256MB DIMM NS 40X5704 1 1 256MB flash [...]

Parts catalog 7-9 Assembly 5: Power cords Asm- Index Part number Units/ mach Units/ FRU Description NS 40X0297 1 Power cord, 1.8M (straight)—USA, Canada NS 40X0278 1 Power cord, 6 foot (straigh t)—Europe and others NS 40X0288 1 Power cord, 8 foot (straight)—Argenti na NS 40X0286 1 Power cord, 8 foot (straight)—Un ited Kingdom NS 40X0275 1 P[...]

7-10[...]

Index I-1 Index A abbreviations 1-9 acronyms 1-9 C Charge Roll, diagnostics mode 3-14 compatibility 1-4 configuration ID 3-13 configuration menu accessing 3-2 available menus 3- 2 Demo Mode 3-4 Energy Conserve 3-4 Factory Defaults 3-4 Panel Menus 3-3 PPDS Emulation 3-3 configuration menu— accessing 3-1 control panel 1-2 controller card service ch[...]

O operator panel LCD— 2-2 LED— service check 2-27 overview 1-2 P panel, control 1- 2 paper jams tips on preventing 1-7 parallel port service check 2-29 parts catalog covers 7-2 electronics 7-4 frame 7-6 options 7-8 power-on self test (POST) 2-1 symptoms 2-20 Print Contrast 3-14 print media preventing jams 1-7 trays by model 1-5 types and sizes [...]

Part number index 40X0278 Power cord, 6 foot (straight)—Europe and others 40X0281 Power cord, 1.77M (straight)—Taiwan 40X0287 Power cord, 6 foot (straight)—Traditional Italy 40X2855 Tray 2 wear strips (550-sheet tray only) 40X5344 Fuser assembly, 115 V 40X5360 Access door open sensor assembly 40X5366 Manual input sensor assembly 40X5368 Manua[...]

40X5398 Optional 250-sheet tray 40X5451 Paper feed, ACM tires 40X5453 Media (ACM) drive assembly 40X5704 256MB flash 40X5969 Korean font card assembly 40X5972 Japanese font card assembly 40X5395 550-sheet (Tray 2) assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 40X5396 Screws, m[...]

Dell 2330d /2330dn - r ecommended sp are part list 04 Feb 2010 MFG P/N MFG Part Descrip tion Dell P/N Dell Pa rt De scription CRU or FRU FUSER AND ACCE SSORIES DRU0196 110 V FUSER ASM N821D ASSEMB LY, FUSER, 110 V, PRIN TER/PR INTER A CCESSORIES, 2330 FRU DRU0217 100 V FUSER ASM C997J ASSEMB LY, FUS ER, 100V, PRIN TER/PRIN TER ACCESSORI ES, 2330 FR[...]

DRU0218 M PF COVER N823D COVER, MULTIP URPOSE FEEDER, PRI NTER/PRIN TER ACCES SORIES, 2330 FRU DRU0235 Front Access door/Latch Asm . H226J ASSY,DOO R,FRONT,LA TCH,PTR,2 330 FRU DRU0215 REAR UP PR AND LWR CO VER CBM P657D COVER, R EAR, PR INTER /PRIN TER ACCESSO RIES, 2330 FRU DRU0214 R IGHT COVER P639D COVER , RIGHT, PRI NTER/PR INTER AC CESSORIES,[...]