Dell 2350dn manual

Dell 2350d/dn, 3330dn Service Manual 4 Jan 2010[...]

Information in this docu ment is subject t o change without not ice. 2010 Dell Inc. All rights reserv ed. Reproduction in a ny manner whatsoe ver without t he written per mission of Dell Inc.i s strictl y forbidden . Trademarks used in this text: Dell and the DELL logo ar e trademarks o f Dell Inc. Other trade marks and trade names may be used in t[...]

T able of contents Gener al info rmatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Mainte nance appr oach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Overvi ew of th[...]

Media occ asionall y mispi cks or pi cks multipl e sheets at once . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 Me dia s kews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 Me dia “ tr ees ,” w r ink le s, s ta ck s poo rly , or c u rl s . . . . . . .[...]

Ou tpu t bin t es ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Fee d Tes ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 12 Se nso r Te st . . . . . . . . . . . . . . . . . [...]

Printh ead rem ova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -5 3 Rear do or and rear co ver remo va l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 54 Rear ex it gu ide a ss embl y with se ns or and re v er[...]

No tic es and sa f ety i nforma tion vi i Noti ces and safety in f o rma t ion The fo ll ow i ng l ase r noti ce l abe ls may be affix ed t o this pr int er . Laser notice The p rinte r is ce r tifi ed i n t he U. S. to confor m t o t he r eq uir emen ts of DHHS 21 CFR Sub c hap t er J f o r Cl ass I (1) l as er pro duc ts, and else whe re is cer t[...]

v ii i Se rvic e M anu al A visos sobre el láser Se ce rt ifica qu e, en l os EE .UU. , es ta i mpr es ora cum ple l os re qu isito s para l os pr oduc t os l áse r de C lase I (1) establecid os en el s ub c ap ítulo J de l a nor ma CF R 21 del DHH S (D epa r tam en to de S an i dad y Se r vicio s) y , en l os de más país es , r eú ne t od as[...]

No ti ces and sa f ety infor mati on ix Laserilm oitus Tämä tul os tin on se r tif ioitu Yh d ys valloi ss a DHHS 21 CFR Su bc hap ter J -st anda rdin m uka iseksi l uo k an I (1) - l as ert uott eek si ja m uua lla IEC 6 0825 -1 -st and ardin m uk aisek si lu ok an I lase r t uo tt ee ks i. Lu okan I laser t uo t teita ei pi de tä ha i tal li s[...]

x Ser v ice M an ual A ví s sobre el Là se r Se g ons ha es t a t cer t ificat als Es tats Un its , aqu e s ta impre sso ra comp leix e ls requisits de DHHS 2 1 CFR , apa r tat J , pe ls pr od uctes là se r de cl as se I (1) , i sego ns ha es ta t ce r tifica t en altr es ll ocs, és un pr odu cte làs er de cla sse I q ue co mpleix els r equ is[...]

Noti ces and safet y info r mation xi[...]

xii Ser vice M anual[...]

Lith ium war ning Safet y i nfor mati on • The saf ety of thi s product is based on tes t ing and appr oval s of the original des i gn and speci fic comp onents . The manuf act urer is not responsi ble f or saf ety in the e vent of use of unaut horize d repl acement par ts . • The m aintenanc e inf or mation f or t his produ ct has been prepare[...]

Siche rhei tshin we ise • Die Sic herhei t dieses Produkts bas ier t auf T est s und Zulass ungen des ursprüngl ichen Modells und besti mmter Bauteile . Bei V er w endung nich t genehmigter Ersatzt eile wird vom Hers teller kei ne V erantw or tung oder Haft ung für die Sicher heit übernommen. • Die W ar tungsinf ormatione n für dies es Prod[...]

Inf o rmaci ó de Se guret at • La se guretat d'aques t product e es basa en l'a valuaci ó i aprov ació del dis seny origina l i els compo nents especí fics. El f abricant no es f a responsab le de les qüest ions de segur etat si s'uti litz en peces de recan vi no autori tzades . • La inf ormació pel mant eniment d’aque st[...]

Preface This man ual contain s maint enance proc edures f or service personne l . It is di vided into the f ollowi ng chapters: 1. Ge ner a l info rma t ion contai ns a general description of t he pr inter and the maint enance approach used to repai r it. Special tools and t est equipment, as well as gener al env ironmental and saf ety instruct ion[...]

Genera l info r mation 1-1 1. General inf ormatio n minut e on letter-si ze media (29 ppm on A4, 25ppm on le gal). Mai nte nanc e appr oa ch The diag nostic inf orm ati on in this ma nual le ads to the cor rect fiel d r epla ceable uni t (FR U) or part . Use the error code charts , symptom i nde x, and ser vic e chec ks to determine the sym ptom an[...]

1-2 Se r vi c e M anu a l Ove rvi ew of the ope rat or pane l The c ontrol panel c onsist s of these ite m s: • A 4-li ne, l i quid crystal dis pl a y (AP A) that can show bot h graph ics and tex t • Eight buttons: Back , Menus , Stop , Sele ct , and Nav i gati on (up arr ow , down arro w , left arr ow , and right arr ow ) • K eypad • Indi [...]

Gene ral inform ation 1-3 Specifica tions Memory Print quality settings Item De ll 235 0dn De ll 333 0dn Stand ard memo ry B M 4 6 Maximum mem ory B M 6 7 5 Optio nal mem ory 128MB 256MB 512MB Optio nal f lash me mory 64MB 256MB Opti onal font ca rds (D BCS ) Opti on slots 1 1 s t o l s y r o m e M ¹ 2 ¹ 2 d r a c n o i t p o / y r o m e m h s a [...]

1-4 Ser vic e Man ua l Conn ect iv i ty and c ompatib ili ty Item Da ta str ea m emulati on s Ho st bas ed pri nting PCL 5e and PCL 6 P ost Scr ipt 3 PPDS migratio n t oo l PDF v1 .6 XPS ¹ HTML (inclu ding DBCS ) Direct im ag e x u n i L / h s o t n i c a M / s w o d n i W x u n i L / h s o t n i c a M / s w o d n i W y t i l i b i t a p m o C Sta[...]

G ene ral inform ation 1-5 Media tra ys and supply capa c ity Item A vai lable i npu t trays Int eg rat ed 250 - sh e e t t r a y 50-sh ee t MP f ee de r 1- sh eet m an ual f eed slot x x Op tional i npu t sou r ce s 250-s hee t d raw e r 550-s hee t d raw e r M ax imum in pu t she et capa city 850 (e xc l ud i ng envel op e s) 85 0 (e xc l ud i n [...]

1-6 Se r vi c e M anu a l T ype s of pr int media No te: Ensure tr ays are properly l oaded. Nev er mix media type s withi n a tra y . Source Sizes T ypes W ei ght Input capac i ty* (s heets) Input t ra y 1 (250- sheet tra y) A4, A5 , A6,JIS¹- B5, lett er , legal , ex ecuti ve, ofi ci o (Mexic o)² , folio² , stat ement Plai n paper , recy cled, [...]

Genera l info r mation 1-7 Ti ps on p r eve nt in g jam s P aper path A P aper p ath A – B 125.3 m m B Man ual f eed sensor B – C 9.0 mm C U pper end f eed roll s C – D 59.8 mm D I nput senso r D – E 44.9 mm E T ransf er r oll E – F 112.7 m m F Fuser F – G 21.4 mm G Fuser ex i t rol ls G – H 114.8 mm H F user ex i t senso r H – I 7.[...]

1-8 Se r vi c e M anu a l Most paper jams can be av oided by corr ectly loading pap er and speci alty media in t he printer . The f ol lowi ng hi nts can help p r ev ent paper j ams: • Use on ly the recommended print medi a. • Do not ov erload the print medi a sourc es. Mak e sure the stac k heig ht does not e xceed the maximum height indi cate[...]

Genera l info r mation 1-9 Acronym s A CM Aut ocompensat or M echani sm (or paper f eed) A DC Analog- to-digit al Converter A SIC Appl ication Speci fic Integr ated Circuit CBM Complet e Bill Of Mat erial DEV De ve lopment Roll (of print cartridge/pho t oconduc tor syste m ) DIMM Dual In-Li ne M emory Module E NA External Netw ork Ad apter FRU Fiel[...]

1-10 Service Manu al[...]

Diagnost ics info r matio n 2-1 2. Dia gnostic s inf ormat ion Sta r t CA UTION: Unplu g pow er from the printer bef ore conne ct ing or disconnec ting any cab le , assem bly , or electroni c car d. This is a precau tion f or personal saf ety an d to pre v ent da m age t o the print er . Use the servi ce error code , user sta t us mess age, user er[...]

2-2 Se r vi c e M anu a l Ove rvie w of th e oper ator p anel and me nus The op erat or pane l on your pri nter is a 4 -line, bac k-lit , g r a yscale displa y that can show both gr aphics and t ext . The Bac k , Me nu , a nd St op b utton s are locat ed to the le ft of the disp la y , the nav i gati on button s are locat ed belo w the displ ay , a[...]

Diagnost ics info r matio n 2-3 K eypa d Use the ke ypad to enter n umbers or symbol s on the dis pla y . Indica tor light The indic at or li ght ind i cate s printer status . • If the ligh t is off , then the printer powe r is off . • If the ligh t i s bl inking gr een, then the printe r is warming up , process ing data, or printing. • If th[...]

2-4 Se r vi c e M anu a l Diag ram o f t he p rint e r menu s The diag ram sho ws t he men u inde x on the operat or panel and the menus and item s avai lable unde r each menu. Not all menus or sel ections will be av ailab le in al l sit uations. These are acce ssed through the driver . P aper Menu P aper So urce P aper Si ze P aper T ype Custom T [...]

Diagnost ics info r matio n 2-5 Me ssag es an d er r o r co de s Use r atten dance message s The print er contr ol panel dis pl a ys messa ges describ i ng the cur rent state of the pri nter and indicat es possib le print er prob lems that must be reso l ve d. This topic provi des a l ist of all print er messages , ex plains what th ey mean , and t[...]

2-6 Se r vi c e M anu a l Load < sr c> wi th <Cu st om Ty pe Name > • Load the input sou r ce with the correc t type and si ze med i a. • Cance l the c urrent j ob. Load < sr c> wi th <Cu st om St ri ng > Load < sr c> <s iz e> Load < sr c> <t yp e> < si ze > Main te na nce Replace t he m ain[...]

Diagnost ics info r matio n 2-7 Prog S ys tem C od e DO N OT P OWE R OF F The printe r is progr amming new sys tem code. W ait f or the mess age to clear and the printer to reset . Wa rn i n g: Do not tu r n the printer off while thi s mess age is disp la yed. Read y Send a job to print. Remo ve P ape r St anda rd B in The standar d output bin is f[...]

2-8 Se r vi c e M anu a l Cartri dge err or messa ges Error De scription Action 30.XX Cartr i dge err ors 30.01 No buc k et tra nsition out of the top b uck et. If th e car tridge has not been ref illed, the n it usual l y is a mechani cal probl em with the cart ridge . During de vel opment, it could also ha ve the wrong chi p i nsta lled. Replace [...]

Diagnost ics info r matio n 2-9 P aper jam er ror c o des (2 00-seri es) No te: The Event log (See “Event log” on page 3- 16 ) wil l lis t any of t hese error s that ha ve occ urred. Repeati ng jam s or jam mess ages ca n be c aused b y an y of the fo llowing : • F ault y/cont aminat ed pic k sole noids or worn cams of the soleno ids. • F a[...]

2-10 Service Manu al 200.0 9 T ransf er servo ne ver sta r t ed Ins pect the L VPS/HVPS. See “Cont rol l er b oard servi ce chec k” o n page 2 -23 . 200.1 2 Media detected at man ual fe eder se nsor wh en not expe cted. P ossib le c auses i nclud e user inser t o f media when motor is r unn ing or pre-st aged media in the tra y . Caref ully rem[...]

Diagno stics i nf orm ation 2-1 1 200.2 4 The measur ed gap at the input sensor is to o sm al l to meet the vid eo delive r y r equi rements. (Ther e is not enough t ime sinc e prior i mage f inish ed to st ar t new image) V erify that th e media is appr ov ed. Inspect t he wear strips i n the tr ay , and repl ace if the y are worn. 200.2 6 The tra[...]

2-12 Service Manu al 201.0 0 P aper jam betwee n inpu t and ex i t sensor Remo ve the ton er car tridge/ PC kit and chec k f or obst ructions betw een the input sensor and the fuser . if the m edia continues to stop a t the en tranc e or in the f user , then replac e the fuser . See “Fuser rem ov al” on page 4- 21 . 201.0 1 T ransport mot or i [...]

Diagno stics i nf orm ation 2-1 3 202.3 2 Long medi a or shingl ed multi f eed stopped bef ore sending t o duple x. Chec k the paper set ting an d correct if ne eded. Whil e f eedin g alon g the media, and im mediatel y afte r it ente rs the output bin, open the reat door and obscu re the tr ailing edg e and the sensor flag. If th ere is sl ippage [...]

2-14 Service Manu al 242.1 0 Second pic k attempt fail ed from T ray 2 Re mov e T ra y 2 and inspect for obst r ucti on i n the paper path. Check th e pick tires f or wear or pap er dust . Replace if nec essary . Check the wea r strips and replac e if necessary . 242.1 2 Second pick f rom m anua l feeder , t ra y 1, or f eeder fai led when media wa[...]

Diagno stics i nf orm ation 2-1 5 Ser vice err o r codes Service error codes are gener ally non- r ecov er able ex cept in an inte r mitt ent condi tion when the printer can be put in t o POR to tempor ari ly r ecov er from the err or condit ion. Err or Descript ion Actio n Engine sof t war e service err ors 902.x x Engi ne softw are er ror Repl ac[...]

2-16 Service Manu al 922.0 5 Did not roll ov er to a st eady stat e control in time after the hot r ol l la m p detecti on. Replace the fuser . See “Fuser servi ce check” on page 2-26 . 922.0 6 Ho t roll did not rea ch the operati ng temper ature in time (ne w enhanced cont rol). 922.0 7 Med i a r eached f user ni p, an d fuse r is un der tempe[...]

Diagno stics i nf orm ation 2-1 7 931.0 1 No first hsync Replace the printhe ad. See “Printhea d servic e chec k” on page 2-38 . 932.0 0 L ost hsyncs 932.0 1 L ost hsyncs 933.0 1 Print head boost signal f ailure 934.0 0 Mi r ror motor l ost loc k. 934.0 1 Mi r ror motor l ost loc k. 935. 00 No in it ial mir ro r mo tor lo ck 935.0 1 T imed out [...]

2-18 Service Manu al 937.0 0 Main tr ansport m o tor lost lo ck Replace the main mot or gear driv e. See “Main motor s ervice check ” on pa ge 2-27 937.0 1 Mai n tra nspor t mo tor lost lo ck, detec ted by engi ne cont rol 937.0 2 Ov erspeed det ected during posit ion control 937.0 3 Ov erspeed det ected during spee d control P ower suppl y ser[...]

Diagno stics i nf orm ation 2-1 9 959.0 3 Sign ature V er ificat ion Code fai led to authenti cate a code par t iti on . Update fi rm w are and cal l the ne xt lev el of support, or repl ace t he cont roller board. See “Contr oller boar d service chec k” on page 2- 23 . 959.0 4 J ump to un verifi ed address 959.0 5 Un know n boot f ailure Updat[...]

2-20 Service Manu al 984.x x In val id comm and paramet er receiv ed by the speci died dev ic e Call the ne xt le vel of suppo r t. 990.x x An eq uipment chec k condi tion ha s occur r ed i n th e speci fied de vice , but the de vice is unab le to ident ify t he e xact compone nt fai l ure . 991.x x T he specif i ed de vice has detect ed an equipme[...]

Diagno stics i nf orm ation 2-2 1 Sym p to m tabl es POST sym ptom tabl e No te: I nv est i gate any displ ay ed code s bef ore procee ding with t he se sympto m s. For e xampl e, a missi ng toner car tridge wi ll pr ev ent P OST fr om c omple ting. Symptom Ac tion The ma i n mo tor , cool ing f an, and fu ser do no t come on. See “ Cover i n ter[...]

2-22 Service Manu al Pri nter s ymp tom t ab le Symptom Acti on F an noisy or f an not working. See “Cooli ng fan se rvice c heck” on pa ge 2-24 . Fuser parts melted. See “L VPS/HVPS servic e check” on pa g e 2- 26 . T oner not fused to the me dia. See “Fuser servic e chec k” on page 2- 26 or “Solvi ng pr int qu ality pr oblems” on [...]

Diagno stics i nf orm ation 2-2 3 Se rvic e ch ec ks Service checks wh ich in volv e measu ri ng vo ltages on the L VPS/HVPS (low v oltage power supply/ high voltag e pow er supply board) sho uld be perfo r med with the print er posi tioned o n its ba ck s i de. Note: W hen mak ing v oltage r eadi ngs, al wa ys use fr ame ground unless another grou[...]

2-24 Service Manu al Coo l i ng fa n se r v ice ch e ck Co ver int er loc k sw itch s er vice ch eck No te: Mak e sur e a print car tridge as semb l y is in stalled and the co ver closes al l the wa y , engaging th e cov er open s witch lev er . L VPS/HVPS V erify m ain p ower to controll er boar d Wi th t h e p r in ter o ff, unplug th e LPS/HVPS [...]

Diagno stics i nf orm ation 2-2 5 Dea d mac hine service c heck CA UTION: Chec k the A C l i ne vo ltage. The v oltage should be within the f ollo wi ng li mits: • 100 V ac ( volts alternating current) – 127 V ac fo r the 110 V printer • 200 V ac – 240 V ac f or the 220 V printer FR U Action L VPS/HVPS Unplug th e printer . Remov e the L VP[...]

2-26 Service Manu al Fuse r se rvice ch eck When t oner is par tia l ly fu sed to the medi a, it is usual ly cause d by l ow fuser temperat ure. The li ne voltag e to the printer must be withi n the f ollowing l imits: • 100 V ac-127 V ac f or the 110 V model printer • 200 V ac-240 V ac f or the 220 V model printer This printe r uses a belt fus[...]

Di agn ostics inf or m ation 2 -27 Ma in m o to r se r vice ch eck FRU Acti on Main motor gear drive Main motor c ab l e L VPS / HVP S Con troller board Warning: Do not repl ace th e operat or pan el and co ntroller boa rd at t he sa me time. Ea ch c ard co ntai ns t he pri nter se tt i ngs . W hen eit he r of th ese cards is new , it ob tai ns the[...]

2-28 Service Manu al Oper ator pane l ser vice c hec k Inspe ct the oper ator panel cable f or dam age. Mak e sure t he cabl e is plug ged in secur ely . Run POST , and chec k each li ght for proper oper ati on. See “P ower–On Sel f T est (POST) sequence ” on page 2-1 . P aper f eed service c hec ks P aper jam err or indic ation during P O ST[...]

Diagno stics i nf orm ation 2-2 9 Med ia neve r picks Medi a occa sio nal ly mi spicks o r picks mu lti ple sh ee ts at once Me dia sk ews FR U A ction P aper f eed (pic k tires) t ra y 1 P aper f eed (pic k tires) t ra y 2 Media driv e ASM Media fee d clutch ASM Manu al f eed clutch ASM P/U and manual feed sole noid ACM dr i ve s ha f t Open t he [...]

2-30 Service Manu al Med ia “tr e es, ” w ri nkles , st acks poorly , or curls P arall el or US B port servi ce chec k 1. P erf or m a print test to make sur e the printer prints cor r ectl y . V erif y that the i ndicat or li ght is on, then print the menu se ttings b y sel ecting Pr int Menu under Utilit i es. 2. Be sur e th e pr int er para [...]

Diagno stics i nf orm ation 2-3 1 Pri nt quality service chec ks No te: Ensure the co ver closes t ightly . A gap i n the ope ning ma y a llo w li ght t o e xpose t he photoc onductor , resul ting i n a ‘dir ty’ pri nt. Ext r eme env ironmental conditi ons, temper atur es, and humidity will aff ect t he print quali ty . Using pri nt quality t e[...]

2-32 Service Manu al Black p age No te: Incorr ect laser e xposur e or incorre ct chargi ng of the phot oconductor causes an all bl ack page. Alwa ys ve rify the same resul ts fr om a diff erent print cartridge assemb ly and de velo per befor e proceeding. Heavy backg r ound P oor de v el opm ent or poorly c harged toner p ar ticles c ause e xcessi[...]

Diagno stics i nf orm ation 2-3 3 P ar tial b lank image/whit e spots ( no repea t ing patt ern) V ari atio n in i mag e de ns ity h ori zont al ly across pag e P oor fusi ng of image FR U Action T oner cart ridge ( not a FR U) Remo ve the toner car tridge assem bl y , and gently shak e the assem bl y to ev enly distri but e the t oner . Check to m[...]

2-34 Service Manu al Light print Wh ite or black line s o r b ands T o ner o n b ack of p age FR U Action T oner cart ridge ( not a FR U) Mak e sure the t oner ca r tridge and ph otoconduc tor kit are inst alled correct ly and that th e toner cart ridge is not l ow on toner . If t he pr obl em c ontin ues, t hen inst al l a ne w toner c ar tr idge [...]

Diagno stics i nf orm ation 2-3 5 Solving pri nt qualit y pr oblems No te: Ref er to the print def ects guide at the end of the manu al for r epeati ng def ects. Print quality pr oblems Prob lem Cause / acti on Light or b lurred c har ac t er s. Light print See “Li ght print ” on page 2-34 . The toner cart ridge ma y be getting low on toner: ?[...]

2-36 Service Manu al T oner smea rs or rub s off th e p age. • T oner is not being f used to the pap er . Re place t he fuser . • C hange the medi a te xture set ting i n the dri ver . If speci al media is being used , such as card st ock or label s, then be sure to select the corre ct media type. • T ry a di ff ere nt kind of paper . Pape r [...]

Diagno stics i nf orm ation 2-3 7 The print er is on and ind ic ate s r e ady , bu t nothi ng pr ints . • M ake sure the par all el or USB cabl e is n ot damaged and is firmly plugged in to the connect or on the back of the printer . • M ake sure the t oner cartridge assemb ly is inst al led pr oper ly . • P rint the menu page f ound und er U[...]

2-38 Service Manu al Pri n thead ser vi ce che ck T r ansf er ro ll service ch eck Unex pected ch aracters print , or chara cters are missi ng. • Ensure cor rect printer dri ver is being used . • Select he x trac e mode to determine what the prob l em is . • Restor e f actory defaul ts. • Make sur e the par all el cab l e or USB cabl e i s [...]

Di agn ostics inf or m ation 2 -39 T r ay 2 ser vice chec k FRU Acti on T r a y 2 T ur n t he pr int er off. Sepa rate the prin ter fr om T ray 2. T ur n t he pr inte r on a nd che ck t he v o lta g es on conn ector J28 on t he c on tro ll e r bo ard. See the wiri ng di ag ram a t t he end of t he se rv ice m an ua l, or “Dell 2350d/dn, 3330dn c [...]

2-40 Service Manu al[...]

Diagnost ic aids 3-1 3. Dia gnostic aids This ch apter exp lains the tes ts and proce dures to ident ify printe r fa ilures and v erify repair s hav e correc t ed the prob lem. Ac cess ing se rvice men u s There ar e diff erent te st men us that can be acc essed during POR to identi f y prob lems with the print er. T o run the pr int er diagnosti c[...]

3-2 Se r vi c e M anu a l Conf igurati on m enu (C ONFIG MENU) Ente ri n g Co nf ig ur at ion Me nu 1. T urn off t he printe r . 2. Press and ho l d and . 3. T urn on the printer . 4. Releas e the b utton s when the cloc k di splay s. A vai la bl e me nus The men us displa y on the operat or panel i n the order shown : No te: Menus may va r y depen[...]

Diagnost ic aids 3-3 Ma int ena nce Coun t V alu e (Main t Cnt V alue ) The M aintenanc e Count V a l ue displ ay s the curren t val ue of th e Maintenanc e Kit cou nter which p r o vides a rough gauge of t he pri nter ’s usage . A sim p le x print jo b increas es the counter b y one, and a duple x print job incr eases the counter b y t wo . Pr e[...]

3-4 Se r vi c e M anu a l Repor ts The Rep or ts men u contai ns tw o sel ections: Menu Se t tin gs P age an d Ev ent Log. Menu S ettings P age T o pri nt th e Menu Setti ngs page, pres s . Press to return to th e Configur ation menu. Event Log The e vent log prov ides a history of printer er r ors . The eve nt log can only be prin ted in the Confi[...]

Diagnost ic aids 3-5 Act ion Fo r Pr om pts This se tting determines whi ch i nput sou rce receiv es paper -rel ated or en velope- related cha nge pr o mpts when the y occur . Press to enter Acti on For Pr ompts from th e Configura t ion Menu . The f ollowi ng displ ay s: Press to select a pro mpt. Su bm ittin g Se le ct io n dis pla ys. The sc ree[...]

3-6 Se r vi c e M anu a l Diag no stics m enu Ent ering D iagno stics m enu 1. T urn off t he printe r . 2. Press and ho l d and . 3. T urn on the printer . 4. Releas e the b utton s when the cloc k di splay s. A va ilable t ests The test s displa y on the operat or panel in the order shown: No te: Menus may va r y dependi ng on t he f eatures and [...]

Diagnost ic aids 3-7 Registration The Regis trati on menu set tings adjust t he black plane ’ s margins. T o set print re gistrat ion, selec t REGISTRA TION from t he Diagnost i cs m enu. The f ollowi ng will displ ay: Press or to mo ve t o the desir ed setting, and the n pres s . Mar gins T o change the v alue of any mar gi n se tting, pr ess or[...]

3-8 Se r vi c e M anu a l Quick T est pa ge Print a Quic k T est page to verify t hat the REGISTRA TION margin v alues are set ap propriatel y . The Quic k T est page consi sts of the f oll owing: • Ali gnment diamon ds • Horiz ontal li nes used for sk ew adj ustment • Gene ral dev i ce inf ormation ( current page count, instal led memory , e[...]

Diagnost ic aids 3-9 Har dware T est s This se tting contain s the f ollow ing tes t s: • P anel T est • Butt on T est • DRAM T est • CACHE T est Press or t o scroll throug h the Hard ware T ests men u, and then pr ess to sel ect the desir ed test . Pan e l T e s t Onc e the Panel Test set t ing is selecte d, the printer au tomati cally per[...]

3-10 Service Manu al Du plex T ests The f ollowi ng t est s are used to determine if the duple x is working correct ly: • Qui ck T est • T op Margin • Le ft Ma rg in • Sensor T est • Duple x F eed 1 Quick T es t The Quic k T est conta ins the f ol lo wing inf ormation on a duple x ed page: • Print regi stration setting s • Ali gnment [...]

Diagnos tic aids 3-1 1 Duple x Feed 1 1. Selec t Dupl ex Feed 1 fr o m t h e DUPLEX TESTS menu. The fo llowin g will app ear on the dis pl a y: 2. A bla nk page will fee d thr ough the printer . The f ollowi ng wi ll appear on the di splay: 3. Remo ve th e blank page from the printer , an d press to r etur n t o the DUPLEX TESTS menu. In p ut T r a[...]

3-12 Service Manu al Ou tput bi n tests The Out put bin t ests set ting is used t o test the pr int er’ s output bins and its senso rs. Fee d Tests This t est veri fies that the medi a from th e pr inter ’ s defa ult input source f eeds t o the speci fic output bi n. Press to sel ect Si ng le , o r pr e ss and to se lect Con ti nuo us . Th e Si[...]

Diagnos tic aids 3-1 3 Prin ter Setup Printer Setup displ ays the f ollo wing selecti ons: • De faults ( U . S.* , N o n-U.S.) • Printed P age Count • P erm P age Count • Serial Nu mber • Engine Setting (1 thr ough 4) • Mode l Name • Confi gurati on ID • Ed ge to Edg e • P ar S Strobe Adj (displ ay ed on l y i f the p ri nter has [...]

3-14 Service Manu al Ser ial Nu m ber The s erial nu m ber can only be vi ewed and cannot be c hanged. T o vie w the serial number: 1. Selec t Seri al num ber fr o m PRINTER SETUP . 2. Press Return to retu r n to PRINTER SETUP . Service T ag (onl y on some print ers) The service tag numbe r can only be vie wed and cannot be changed . 1. Selec t Ser[...]

Diagnos tic aids 3-1 5 EP Set up EP Setup d ispla ys the f ol lowi ng selec tions: • EP Def aults • Fuser T emper ature (Fuser T emp) • Fuser P age Count • W ar m up Time • T ransf er • Print Con trast • Charge Rol l • Gap Adjust • A utomat ic Darkness Adjustment ( A uto Dark Adj) EP D efa ult s Restor es all EP settings to fa cto[...]

3-16 Service Manu al A utomatic Darkness Adj ustment (A uto Dark Adj) This se tting attempts to optimi ze the amount of t oner used when printi ng with a specifi c operat i n g po int. Each ti m e t his s et ti ng e xe cutes , th e pr int er perf orms the fo llo wing: • Cali brate s its to ner densi ty sensor • Meas ur es the re f lect ivity of[...]

Diagnos tic aids 3-1 7 Print Log Addit ional diagnost ic inf or mation i s av ailabl e when you print the err or log. Some of the addit i onal inf orm ation incl udes: • Detai l ed p rinter inf ormation, includ i ng m odel and serial number • Time and dat e stamps • P age coun ts f or eac h error T o pri nt th e error l og: 1. Pr ess t o e nt[...]

3-18 Service Manu al Pri nthe ad as se mbly elec tronic ad ju stme nt No te: Bef ore ali gning the printhead electr onical l y , f irs t al i g n the printhead mechanicall y , i f ne eded. Se e “Pri nthead a ssembly m echanical adjustm ent” on page 3- 19 . 1. Enter the Diagnost ics menu. See “Ent ering Diagnost ics menu” on page 3- 6 . 2. P[...]

Diagnos tic aids 3-1 9 Pri nthe ad asse mbly me chan ic al adjus tm ent A printh ead needs to be cor rectly pos i ti oned after it has been remov ed. Use a penci l t o mark the scr ew locati ons of the old printhead on the metal frame. Al ign th e ne w pr int head relativ e to the locat ion of the old printh ead. No te: Ske w is caused by a sheet b[...]

3-20 Service Manu al 7. If t he grid line s of the rig ht fl ap align bel ow the cor r espondi ng lines on the left flap , then adj ust the printh ead cloc kwise rel ative to the printer , and rechec k. (See the lef t side of the fi gure bel ow .) If the gri d l ines of the lef t fl ap ali gn below the corr esponding lines o f the ri ght sid e, the[...]

Repai r i nf or matio n 4-1 4. Repair inf ormation W arning: Read the f oll owing bef or e handl i n g elec t roni c par ts . Ha ndling ESD -sen sit ive pa r ts Man y elect r on ic produc ts use part s that are kno wn to be sensi t iv e to electrost atic disch ar g e (ESD). T o prev ent dama ge to ESD-s ensitive parts, f oll ow the i nstructi ons b[...]

4-2 Rem oval proc edur e s Note: • Remo ve the toner ca r tr idge and medi a tra y bef ore re moving other printer par ts. T he toner c ar tr idg e shoul d be pr otected from li ght whil e out of the pri nter . • W e r ecom mend disconn ectin g all e x ternal cab les from the print er to pre vent damage duri ng ser vic e. • Unles s otherwi se[...]

Repai r i nf or matio n 4-3 A CM pi ck tire rolle r re moval 1. Place the printer on i ts si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 2. Open the dupl ex j am door just f ar e nough t o pull out t he A CM pick tires . W arning: Open t he dupl ex doo r only f ar enough to remov e the A CM p ick tires . If the door is opene[...]

4-4 4. Rem o ve th e A CM pi ck tire r ol le r (A) . No te: • If t he l eft hub is gra y , then dis c onne ct the old right a nd left tir e/hub ass emblies f rom the ACM, and replace with the new right and le ft ti r e/hub as semblies . • If th e lef t hub is bl ack, then remo ve t he old right and left tires from the ACM hubs , and replace wit[...]

Repai r i nf or matio n 4-5 Bez el removal 1. Open the fr ont a ccess d oor. 2. Fle x the top of the beze l, and disconne ct the latch (A) from the upp er f ront cov er . 3. Disco nnect the bezel f rom the upp er f ront co ver . 4. Re m ove t he be ze l . A[...]

4-6 Co ntr ol ler boar d remo v al W arning: • Alwa ys to uch a ground bef ore tou ching the board. • Handle the board car efully b y t he edges . • Nev er r eplace th e operat or panel and contr oller boar d without a succes sf ul POR in bet ween. • Nev er r eplac e the oper ator panel and the co ntrolle r bo ard at t he sam e ti me. Each [...]

Repai r i nf or matio n 4-7 3. Disco nnect all of the cab les from the con troller board. No te: A dr ip guar d ( B) has been adde d belo w t he cont roller board. The drip guard ma y need to be remo ved to access to t he contr oller board. 4. Remo ve the fi ve scr ews (C) from the cont roll er board. 5. Lif t the cont r oll er board, a nd remov e.[...]

4-8 Co ver op en sens or 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Disco nnect the cab le ( A ) from the contr oller boar d. 3. Use a #1 Phil l ips scr ew driv er to remo ve the scre w ( B) hol ding the sen sor . 4. Remo ve the cov er open sensor . A B[...]

Repai r i nf or matio n 4-9 Do or mo unt r emo val 1. Open the fr ont c ov er . 2. Remo ve th e lower front cov er . See “Low er f ront co ver r emo val” o n page 3 -26 . 3. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 4. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page [...]

4-10 8. Disco nnect the f user li nk (C). 9. Remo ve the thr ee scre ws (D) from the lef t side of the printe r . 10. Remov e the door mount s. C[...]

Repair inf or mation 4-1 1 Dup lex re moval 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 3-58 . 2. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 3. Remo ve the thr ee screws (A) from th e shi eld. 4. Remo ve th e f our scre ws (B) f rom the d uple x. A B[...]

4-12 5. Lif t the dupl ex slig ht ly , pu sh to the left , and t il t to cle ar the right si de of the printer . 6. Remo ve the dupl ex.[...]

Repair inf or mation 4-1 3 Du plex /main motor ge ar dr ive interfac e remo val 1. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Remo ve th e main motor gear drive . See “Main m otor gear drive remov al” on pa ge 3-31 . 4. Remo ve the e-cli p (A) fro m[...]

4-14 6. Remo ve th e screw ( D ) from the gear (E). 7. Remo ve the plas tic b ushing (F).[...]

Repair inf or mation 4-1 5 8. Use a scre wdriver to pop the ret ai ner cl ip (G) loose f rom the gear . 9. Remo ve the gear (H ).[...]

4-16 F an re mov a l 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Disco nnect the cab le ( A ) from the contr ol ler boar d, and remov e the two scr ews (B) holding th e f an to the right sid e frame . 3. Remo ve the f an. A B B[...]

Repair inf or mation 4-1 7 Fr ont acce ss door r emov al 1. Remo ve the oper ator panel. See “Opera tor panel remov al” on page 3-51 . 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Remo ve the upper front guide ass embly . Se e “Upper f ront guide asse m bl y remov al” on page 3-64 , steps 1-3. 4. C[...]

4-18 6. Disco nnect the MPF from the l ower front co ver . 7. Disco nnect the f user li nk (A) from the front a ccess d oor. A[...]

Repair inf or mation 4-1 9 8. Disco nnect the fron t access door cab le (B), and pul l it throu gh the ope ning to clear the side fr ame. 9. Disco nnect the fron t access door fr om its hing es, and re m ov e. Inst al lat ion note: a. Inst all a new front ac cess door at its hinge s. b. Push the cab le (C) thr ough the si de frame and i nto the con[...]

4-20 h. Reins tall the cab le co ver and lat ch, assuri ng t hat t he tab (G) is in place . i. Pul l all the ex cess cab l e thro ugh t he fr ame openi ng at the hinge and in to the controll er board area. j. Con nect the cabl e t o the cont r o ller board and loop it so th at the cl osing and opening of the f ront access door does not cause bendi [...]

Repair inf or mation 4-2 1 Fus er removal 1. Remo ve the rear e xit guide . See “Rear exit guide asse m b ly with sensor and r eversi ng solen oid rem ova l” on page 3-56 . 2. Rem o ve th e two scre ws (A ). 3. P ar tiall y pull the fus er f orward for better access . 4. Push i n on t he c able connec tor cov er ( B), and rem ove.[...]

4-22 5. Disco nnect the AC cabl e (C). 6. Disco nnect the t her mistor cab le ( D). C B D[...]

Repair inf or mation 4-2 3 7. Disco nnect the ex it sensor cab le (E) fro m the control ler board. 8. Re move t he fu s er . No te: • Be caref ul to not damage the gear s dur ing th e fuser in st a llatio n. • Be sure to reinst all the AC cab le during the fuser ins t all ation. E[...]

4-24 Left side co ver remo val No te: • Lea ve the f ront door closed when remo ving the lef t side co ver . • Mak e sure th at t he fuse r cables ar e out of the wa y when remo ving the left si de cov er . 1. Remo ve th e paper tr ay . 2. Remo ve the scr ew (A) from the rear left si de of th e pr int er. 3. Remo ve th e screw (B), an d pres s [...]

Repair inf or mation 4-2 5 4. Swing th e cov er open, and lif t to remo ve the lef t side co ver .[...]

4-26 Lo wer fr ont co ver r em o val 1. Open the low er f ront cov er . 2. Disco nnect the MPF pins (A) from the right and le ft sid es of the lo wer front cov er . No te: The pict ur e belo w sho w s the E260d , E260dn printer . The lowe r f ront cov er remov al is the same f or all mode l s. 3. Fle x the lowe r fr ont cov er , a nd disconn ect it[...]

Repair inf or mation 4-2 7 Ins tal la ti on no te : Use a fla thead scr ew driv er to press i n on the door mount (B) while pu l li ng on the front acc ess door to connec t the cov er to the hin ge (C). B C[...]

4-28 L VPS /H VPS re moval 1. Remo ve the rear d oor cov er . See “Rear door and rear co ver remov al” on page 3-54 . 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Place the printer on its top with the rear fa cing y ou. No te: Be ca reful to not mar th e fin is h of th e p r int er . 4. Remo ve the two[...]

Repair inf or mation 4-2 9 6. Remov e the four screw s (C) f rom the L VPS/HVPS shiel d. 7. Lif t the L VPS/ HVPS , and dis connect t he t hree cab les (D). C D[...]

4-30 No te: Squeeze t he clip to remo ve the cab les from thei r connectors (E). 8. Disco nnect the tr ansfer roll cab le (F). 9. Lif t and remov e the L VPS/HVPS. E F[...]

Repair inf or mation 4-3 1 M ain motor gear d rive remo v al 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Disco nnect the f user li nk (A) from the front a ccess d oor. 3. Place the printer on i ts right si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 4. Remo ve the f our scre ws (B)[...]

4-32 5. Lif t the gear driv e, and disconnec t the main motor gear drive cab le (C). 6. Remo ve the main moto r gear drive .[...]

Repair inf or mation 4-3 3 Man ual f eed c lutch remo val 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Open the fr ont acces s door , and di sconnect the fuser link (A). 3. Place the printer on i ts right si de. No te: Be ca re ful to not mar the fi nis h of th e pri nt er . 4. Remo ve the f our scre ws (B[...]

4-34 6. Use a scre wdriver to remo ve th e e-cli p (C) from the manual feed clu t ch . No te: The pict ur e belo w sho w s the E260d , E260dn printer . The manua l f eed clutch remo val is the sam e for all mode l s. 7. Remo ve th e manual fee d clutch (D). C D[...]

Repair inf or mation 4-3 5 Ma nual feed solenoi d remo val 1. Remo ve the right si de cover . See “Left sid e cov er remov al” on page 3-24 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Open the fr ont a ccess d oor, and place th e printer on i ts right sid e. No te: Be ca re ful to not mar the fi nis h of th e pri nt[...]

4-36 6. Lif t the left doo r m ount (C) awa y fr om the side fram e, and unr oute the cab l e (D) with a spri ng hook. 7. Reins tall the left d oor mount , an d place t he print er on it ’ s top . No te: Be ca reful to not mar th e fin is h of th e p r int er . 8. Disco nnect the cab le ( D) fr om J25 on the con t rol l er boar d, and remov e the[...]

Repair inf or mation 4-3 7 Media A CM AS M feed er remo v al 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Remov e the L VPS/HVPS. See “L VPS/HVPS removal ” on page 3-28 . 3. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 4. Remo ve th e main motor gear drive . See “Main m otor gear [...]

4-38 8. Use a scre wdriver to pop the inne r shaft l ock (B) loose . 9. Remo ve the inne r shaft lock (C) .[...]

Repair inf or mation 4-3 9 10. Pull out t he auto co mpensator shaft, and rem ov e the spring ( D). 11. Remov e th e auto comp ensator shaft. 12. Disconnect t he spring (E) from the cy l inde r . 13. Remov e the media A CM ASM f eeder . E[...]

4-40 Media feed clut ch with ca ble r em o val. 1. Remo ve th e main motor gear drive . See “Main m otor gear drive remov al” on pa ge 3-31 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Disco nnect the media f eed clutc h cab l e (A) fr om the contr oller boar d. 4. Unrout e t he cab le from the bott om of the printer[...]

Repair inf or mation 4-4 1 5. Re move t he e- c lip ( B). 6. Remo ve the media f eed clut ch wi th cab le (C) .[...]

4-42 M edia manu al inpu t senso r rem ov al 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Place the machi ne on its to p. No te: Be ca reful to not mar th e fin is h of th e p r int er . 3. Disco nnect the se nsor cab le ( A) fr om J23 (MPFS) o n the contr ol ler board. 4. Remo ve the scr ew ([...]

Repair inf or mation 4-4 3 Re-in st all a tion not e: • Prop o pen the duple x door , an d inser t t he hook end of t he spri ng hook t hrough the frame opening (C) f rom the controll er b oard side . Ex t end t he hook until t he sens or conn ector can be hook ed. • Hook the spring hoo k (D) t o the connect or (E), and pull it through the open[...]

4-44 W arning: Ch eck t o make su re the duple x pap er jam door is in i ts prope r posi tion. If i t is not, t hen th e paper tr ay wil l become lodge d and the print er will need to be replaced .[...]

Repair inf or mation 4-4 5 Mult ipurpose fe eder (MPF) remo v al 1. Open the fr ont a ccess d oor. 2. Remo ve th e f our scre ws (A) f rom the u pper f r ont guide . 3. Remo ve th e upper fro nt gui de. 4. Rem o ve th e two scre ws (B ). A B[...]

4-46 5. Close the front access d oor , and pull up on the MPF b y t he steel shaft until t he MPF lifts fr om its hing es. 6. Disco nnect the MPF from the l ower front co ver .[...]

Repair inf or mation 4-4 7 7. Open the front acces s door , and remo ve t he lower paper guide.[...]

4-48 Mult ip urp o se fe eder (MP F ) fe ed c lutch re m o val 1. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Disco nnect the cab le ( A ) from the contr oller boar d. 4. Place the printer on i ts right si de. No te: Be careful t o not damag[...]

Repair inf or mation 4-4 9 5. Remo ve the thr ee scre ws (B) from the lef t side of the printe r . 6. Disco nnect the lef t hinge (C) fro m the fee d clu t ch , and remov e the e-clip (D) . 7. Lif t and remov e the mul t ipurpose feede r (MPF) feed clut ch.[...]

4-50 Na mepl at e r emoval 1. Open the fr ont a ccess d oor. 2. Remo ve the thr ee screw s (A). No te: The pict ur e belo w sho w s the E260d , E260dn printer . The nameplat e remo val is t he sam e for al l model s. 3. Remo ve the namepl at e. A[...]

Repair inf or mation 4-5 1 Oper ator panel re mo val 1. Remo ve the n ameplate . See “ Nameplate remo val ” on page 3-50 . 2. Remo ve th e bez el. See “Bezel remov al” on page 3-5 . 3. Remo ve th e f our scr ews ( A) from the d i spla y pl ate . 4. Lif t the oper ator panel co ver , and di sconnect the operator panel cabl e (B). 5. Remo ve [...]

4-52 P aper input and dup lex sen sor assem bly re mov al 1. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 2. Remo ve the d uple x. See “ Duplex remo val” on page 3-1 1 . 3. Remo ve the two screws (A ) from the sensors . 4. Disco nnect the sensor cab l e (B) fr om the contr oller boar d. 5. Remo [...]

Repair inf or mation 4-5 3 Pri nthe ad re mo val 1. Remo ve the top co ver . See “T op co ver assembl y remo val” on page 3- 61 . 2. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 4-58 3. Disco nnect the t wo cab les (A), an d unrou te t hem bac k through the fr ame tow ard t he printh ead. 4. Remo ve t[...]

4-54 Re ar do or an d re ar c ove r re m oval 1. Open the rear door . 2. Pull the rear door up at an angle , disco nnect the door from the notch (A ) , and remo ve . 3. Remo ve th e two scre ws (B ) fr om the top o f the r ear cov er . A B[...]

Repair inf or mation 4-5 5 4. Til t th e rear c ov er, and r emo ve .[...]

4-56 Rea r e xi t guid e assembl y with sensor and r evers ing sole noid re mo va l 1. Remo ve the top co ver . See “T op co ver assembl y remo val” on page 3-61 . 2. Remo ve th e rear d oor and rear co ve r . See “Re ar door and r ear co ver r emo val” on page 3- 54 . 3. Disco nnect the narr ow media senso r cabl e and the re versi ng sole[...]

Repair inf or mation 4-5 7 5. Remo ve the sol enoid cab le (C) throu gh the openi ng. 6. Remo ve the narr ow media sens or cable (D) through t he opening. 7. Remo ve the rear e xit guide ass embly . No te: Be careful to not damage th e gears durin g the rear e xit guid e assem bly remo val and rei nstall ation.[...]

4-58 Rig ht side cover assembl y remo val No te: Lea ve t he front cov er closed when remov ing the right side co ver assemb ly . 1. Remo ve the one scr ew (A) from behi nd the paper t ra y . 2. Remo ve the scr ew (B) fr om the botto m right side of the print er. A B[...]

Repair inf or mation 4-5 9 3. Press the latch es (C). 4. Rotat e the right side cov er asse m bl y out, and remov e. C[...]

4-60 T o ner level se nsor remo va l 1. Open the fr ont a ccess d oor. 2. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al” on page 3-58 . 3. Disco nnect the toner lev el sen sor cab l e (A) fr om the contr oller board. 4. Squeez e the lower tabs ( B) of t he tone r le vel senso r , and push it fr om its ho lder . 5. R[...]

Repair inf or mation 4-6 1 T o p co ver assem bl y remov al 1. Open the fr ont a ccess d oor. 2. Remo ve the left si de cover . See “Left side co ver remov al” on page 3-24 . 3. Remo ve the right si de cover . See “Righ t side cov er assembl y remov al ” on page 3-58 . 4. Remo ve th e rear d oor and rear co ve r . See “Re ar door and r ea[...]

4-62 7. Lif t the top co ver , and r emov e. No te: • Be su re to li ft the t op co v e r as se mb ly fr o m t he fr ont to rem ove. • During r einst allation, be sure the e xi t guide and the paper b in align c or rect ly . A mismat ch can caus e paper jams.[...]

Repair inf or mation 4-6 3 T r ansf er ro ll remo val No te: A fl ashlight ma y be useful to r emov e the t ra nsf er r oll. 1. Open the fr ont a ccess d oor. 2. At the right side of the t ransf er roll, squeez e the hol der ar ms (A) with the le f t hand while l i fti ng. Stop when the hol der is unl atched. 3. At the left side of the trans fer ro[...]

4-64 Up per fr ont g uide as semb ly remo v al 1. Open the fr ont a ccess d oor. 2. Remo ve th e f our scre ws (A) f rom the u pper f r ont guide . 3. Remo ve th e upper fro nt gui de. A[...]

Repair inf or mation 4-6 5 W ear str ip (tra y 1 an d 250-sh eet tr ay 2) r emo v al 1. Hold th e tra y with the bottom up . 2. Use a spring hoo k to discon nect the strip from the top of the tra y . 3. Remo ve th e strip f rom i nside t he tra y .[...]

4-66 W ear str ip (550-sh eet tra y 2) re m o val 1. Use a spring hoo k to discon nect the strip from the top of the tra y . 2. Lif e the st rip, and r emo ve . No te: When replac ing the strip ( for al l tr ay s): • Caref ully i nser t t he strip f rom t he top of the tra y , and push it down thro ugh the op ening until i t snaps in to pl a ce. [...]

Locat ions a nd connecti ons 5-1 5. L ocations and connections Loc ations Fron t vi ew Re ar v iew Front door Multi-purpose feeder door Operator panel Paper stop Standard output bin System board door Standard 250-sheet tray (T ray 1) Front door release button Rear door Locking device Ethernet port USB port Printer power cord socket Power switch[...]

5-2 S erv ice M an ual Dell 3330dn co ntr o ll er bo ard[...]

Locati ons a nd c onn ect i on s 5-3 E460d w contro ll er bo ar d[...]

5-4 S erv ice M an ual Dell 2350d/dn, 3330dn co ntr o ller boar d co nnector pin v a lu es Note: S ee the wiri ng diagram at ba ck o f boo k. Th ese val ues we re m easu r ed with a ll co nnec ti ons m ade (plug ged ) or with only o ne conn ector at a t ime unplu gged t o e x po se t he pins. Alw ay s di sc onn ect an d c onne ct wi th the prin ter[...]

Locati ons a nd c onn ect i on s 5-5 J1 7 1, 4 0. 1 V dc 5 V dc Ma in gea r dr ive motor 2, 3, 6 5 V dc 5 G r oun d 7, 8, 9 24 V d c J1 9 U SB po r t J2 1 P ara llel po r t J2 3 1 1 .1 V dc 5 V dc Man ua l f eed senso r 2 5 V dc 3 G r oun d J2 4 1 24 V dc M PF clutch 2 24 V d c 0 V dc J2 5 1 24 V dc M an ua l f eed s olenoi d 2 24 V d c 0 V dc J2 6[...]

5-6 Service Manual[...]

Prev en tive main t enan ce 6-1 6. P re ve nti ve ma i nt enanc e This ch ap ter des crib es pr oc edu r es f or pr inter p rev en tive m aint en a nc e. Fo ll ow t hese r eco mm enda ti ons t o help preve n t probl ems a nd m aintain op t imum pe rfor m an ce. Safety inspe ction g uide The p ur po se of t his i nsp ectio n gu ide is t o aid y ou i[...]

6-2 Se r vi c e M anu a l[...]

Parts Catalog (Dell 3330dn) 7-1 7. Parts Ca ta lo g (Dell 3330dn) How to use t his par ts ca talog The following l ege nd is us ed in th e par ts cata log: • Asm-ind ex : ident ifies the assembly and th e item in the diagram. Fo r examp le, 3-1 in dicates assembly 3 and the ite m numb er 1. • P ar t number : ident ifies the uniqu e num ber tha [...]

7-2 Ser vic e Man ua l Assembly 1: Cove rs 4 3 1 5 2 9 10 6 7 8 11 12 13[...]

7-3 Assembly 1: Co ve rs As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 1-1 40X53 73 1 1 T op c ov er a sse mbly 2 40X53 77 1 1 R ear upp er and lower cover a sse mbly 3 40X53 75 1 1 R i gh t si de cov er 4 40X53 98 1 1 O pti ona l 250 - shee t tra y 4 40X53 99 1 1 O pti ona l 550 - shee t tra y 5 40X53 94 1 1 2 50 -s hee t (T[...]

7-4 Ser vic e Man ua l Assembly 2: Ele ctr oni cs 1 5 2 6 3 4 10 11 12 14 7 13 8 9 15[...]

7-5 Assembl y 2: El ec tr o ni cs As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 2-1 40 X 53 56 1 L CD op erator pane l a ss embly , Dell 3330 dn /E 460d w 2 40X53 44 1 F use r as se mbly , 11 5 V 2 40X53 45 1 F use r as se mbly , 23 0 V 2 40X53 46 1 F use r as se mbly , 10 0 V 3 40X53 65 1 1 D uplex and m ed ia s enso r asse [...]

7-6 Ser vic e Man ua l Assembly 3: Fram e 7 1 2 5 6 7 12 8 See instruction sheet in the FRU. 9 10 11 3 4 3[...]

7-7 Assembl y 3: F rame As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption 3– 1 40X53 64 1 T r an sfer ro ll , bea r i ng s, g ea r , sp ri ng (C BM) 2 40X53 72 1 Media ex i t gui de a sse mbly (r ed rive) 3 40X53 97 1 1 Fr on t m ou nts 4 40 X 53 96 N/A 4 4 4 2 2 Screws, mi sce ll aneo us TP 2NCX3X6PF -Ni TP2C-4 .0+8 PF-Ni M3.0[...]

7-8 Ser vic e Man ua l As sembly 4: O ptions As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption NS 40X59 72 1 1 Ja pane s e f on t ca rd a sse mbly NS 40X59 70 1 1 Simpli fi ed Ch i nese f on t car d as sembly NS 40X59 71 1 1 T r ad it io nal Ch i ne se f on t ca rd as se mbly NS 40X59 69 1 1 K o r ean f o nt ca rd ass embly NS 40[...]

7-9 Assembly 5: P ower c or ds As m - I nd ex Pa r t number Un its/ m ach Un its/ FRU De scr iption NS 40X02 97 1 P ower co rd, 1.8M (strai gh t)— USA , Canad a NS 40 X 02 78 1 Po w er cord, 6 f oot (st raight)— Eur ope an d ot he rs NS 40X02 88 1 P ower co rd, 8 foot (straight )—Ar gen tina NS 40X02 86 1 P ower co rd, 8 foot (straight )—Un[...]

7-10 Se rvice M an ual[...]

I nd ex I-1 I nd ex A abbre viati on s 1- 9 acronym s 1 -9 B butt on s ac ces sing ser vice m en us 3 -1 C Ch ar ge Ro ll , di agno sti cs m ode 3-1 5 com patib il i ty 1- 4 c on figurati on ID 3 -1 4 c on figurati on me nu ac ces sing 3- 1 , 3- 2 availa ble m enu s 3- 2 De mo M ode 3- 4 Energ y Conse rve 3 -5 Factor y Def au lt s 3- 4 Panel M enu [...]

I-2 S er vice Man ua l N navi ga tion bu tt on s 2- 2 O opera tor p ane l LCD — 2- 2 LED — se rv ice ch eck 2-2 6 LED overvi ew 1- 2 P pa ne l, con trol 1- 2 pa pe r jams ti ps on prev en ting 1- 7 para ll e l po rt s ervice che ck 2-2 8 parts ca tal og covers 7 -2 electr on i cs 7- 4 frame 7- 6 opti on s 7- 8 po we r- on se lf t es t (POS T) 2[...]

I-3 P ar t numb er i ndex (Dell 3330dn) P/N Desc ription Page 40X027 0 Power cord, 1.77 M (straigh t)— Ja p an - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 40X027 4 P ower co rd, 6 foot—S witzer land - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -[...]

I- 4 Se r vice Manual 40X5385 T oner low sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 5 40X5387 L SU, E460dn/E460dw (pr inthe ad) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 5 40X5391 L LCD bezel c over[...]

8-1 How to use t his par ts ca talog The fo ll ow i ng l egend is used i n t he pa r ts ca tal og : • As m-i nd ex : I de ntifies t he as sem bly an d t he item in t he diagram. For example, 2 -1 i nd i ca t es as sembly 2 and item num be r 1. • Pa rt number : I de ntifies t he un i que nu m ber t hat i den tifi es this F R U. • Units/mach : [...]

8-2 Service Manual Assembly 1: Cover s 3 1 5 2 9 10 4 8 13 11 7 6 12[...]

Ass embly 1: Covers Asm- Index P art number Units/mac h Units/ FRU Descri ption 1-1 R716D 1 1 T op co ver assem bly 2 P657D 1 1 Rear d oor/cov er assembly 3 T362D 1 1 Operator panel (te xt) 3 F453J 1 1 Operator panel (DBCS) 3 Y857J 1 1 Operat or panel (non-US , icons only) 4 P651D 1 1 Legal medi a dust cov er 5 P639D 1 1 Right side cove r with ri n[...]

8-4 S ervice Manua l Assembly 2: Elect r o nics and fram e 1 3 11 12 2 5 6 7 8 9 13 14 17 16 19 15 4 10 18[...]

8-5 Assembly 2: Electronics a nd fram e As m - I nd ex Part n umber Uni ts/m ach Un its/ FRU De scr iption 2- 1 T 362 D 1 1 Operato r pane l (text) 1 F453 J 1 1 Op erator pane l (D BCS ) 1 Y 857 J 1 1 Operat or pane l ( no n-US, ic on s o nly) 2 P 329 M 1 1 Exi t gu i de with sens or r edri ve 3 N 821 D 1 1 110 V fu se r a sse mbly 3 R 714 D 1 1 22[...]

Assembly 3: E xc h a ng e un its As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS N40 VH 1 1 E xc h ange un it 10 0 V ba se NS 30 G71 1 1 Exc h ange un it 10 0 V ne t wo rk NS C6N5 K 1 1 E xc h ange un it 22 0 V ba se NS JW 7N M 1 1 E xc h ange un it 22 0 V ne t wo rk NS VJ08 8 1 1 Exc h ange un it San b ao bas e NS 77 R Y3 1 1[...]

8-7 Assembly 4: P ower c or ds As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS 0C86 1 1 1 Un it ed Ki ngd om NS J751 2 1 1 PRC strai gh t 1. 8 m NS 0D60 0 1 1 USA / Ca nad a NS 0C04 7 1 1 Australia NS 0D25 4 1 1 Eu ro NS 0D09 6 1 1 J apa n (3 pr ong) NS UD33 0 1 1 J apa n (2 prong) NS Y 635 5 1 1 Si ngapo re/Ma la ys i a NS FF[...]

8-8 Service Manual Assembly 5: Misc el lan eous As m - I nd ex Part nu mb er Units/ mach Un its/ FR U Desc ription NS W6 1F8 1 1 11 0 V M aint en ance kit NS M0 XC F 1 1 22 0 V Main t en a nce kit[...]

8-9 P ar t numb er i ndex (Dell 2350d/dn) P/N Descriptio n Page 05H56 Exc hang e un it TA A/GS A 11 0 V netwo rk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6 0C047 Aus tralia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

8-10 Service Manual N828D T rans fer r oll CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5 N845D Tray 2 AC M pick tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5 N9Y W3 Pr inter , S [...]

J12 J14 J1 1 J10 J8 J9 J100 J7 J5 J4 J13 J502 J27 J28 J23 J25 J24 J26 J17 J501 T oner Patch Sensor Manual Clutch Solenoid MPF Clutch Paper Feed Clutch Paper In Sensor Duplex Sensor T ray 2 Connector MPF Sensor 0 2 9 1 1 2 5V Gnd 5V 5V Gnd 5V 5V Gnd 24V 24V 5V 2.5V 5V 5V 5V 5V 3.3V 5V 3.3V 3.3V 3.3V 3.3V 3.3V 1.7V Gnd 0.6V 19 20 1 2 CN201 CN202 CN20[...]

Dell 2350d/ 2350dn : Recommende d Spare - parts Li st 15 Nov 2010 MFG P/N M FG Par t Descr iption Dell P/N D ell RS L Online D escip tion CRU or FRU Base Uni t DRU1054 110V 2350d US/CA/LA TJ8CR Printer, Service, 110V , 2350d CRU DRU1055 110V 2350dn US/CA/L A 1NP25 Printer, Service, 110V, 2350dn CRU DRU1058 T AA/GSA 110V 2350dn 05H56 Printer, Servic[...]

DRU0207 ACM TIRE PAP ER FEED T376D Pickup Roll er, 2 tires, 233 0d/ dn, 235 0d/dn CRU DRU0219 T RAY2 ACM TIR E N845 D Pickup Roller, 550 - sheet t ray, 2330d/dn, 2350d /dn CRU DRU0201 OP PANEL ASM T362D Control Pa nel Card, S ingle Byte Chara cter String , 2330d/dn, 2350d /dn FRU DRU0208 OP PANEL ASM DB CS F453J Control Panel C ard, Double Byte C h[...]

Dell 3330dn : Recommended Spare - parts List 23 Apr 2010 MFG P/N MFG Part Description Dell P/N Dell Part Desci ption CRU or FRU FUSER AND ACC ESSORIE S DRU0217 1 00V FUSER ASM C997J ASSEM BLY, FUSER , 100V, PR INTER/PR I NT ER ACCES SORIES, 23 30 FRU DRU0196 1 10V FUSER ASM N821D ASSEM BLY, FUSER , 110V, PR INTER/PR I NT ER ACCES SORIES, 23 30 FRU [...]

DRU0082 O P PANEL ASM H K664T ASSEMBLY, Card, CONTROL PANEL, 3330 F RU DRU0050 O P PANEL ASM H (I CONS ONLY) 5W 5H 3 ASS EMBLY, Card, CO NTROL PANEL, ICON, 3330 FRU DRU0083 N AME PLAT E RING NW H G746T COVER, FRO NT - TRI M - RING , NTWK, 3330 FRU DRU0234 M em ory Access door R719D COVER, MEM - ACCESS - DOOR, PRI NTER/PRINT ER ACCES SORIES, 23 30 F[...]