Dell 360 manual

Dell™ OptiPlex™ 360 Service Manual Models DCSM and DCNE[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR NI NG : A WARNING indicates a potential for property damage, personal injury , or death. If you purchased a Del[...]

Contents 3 Contents 1 Before W orking on Y our Computer . . . . . . 9 Recommended T ools . . . . . . . . . . . . . . . . . . . . 9 Before W orking on Y our Computer . . . . . . . . . . . . 9 T urning Off Y our Computer . . . . . . . . . . . . . 10 Inside View of Y our Computer . . . . . . . . . . . . . . 11 Mini T ower Computer . . . . . . . . . . [...]

4 Contents 3 Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . 25 Removing the Drive Bezel . . . . . . . . . . . . . . . . 25 Replacing the Drive Bezel . . . . . . . . . . . . . . . . 26 Removing a Drive Bezel Insert . . . . . . . . . . . . . . 27 Replacing a Drive Bezel Insert . . . . . . . . . . . . . 28 4 Cards . . . . . . . . . . . . . [...]

Contents 5 5D r i v e s . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 About the Drives . . . . . . . . . . . . . . . . . . . . . 55 Recommended Drive Cable Connections . . . . . 55 Connecting Drive Cables . . . . . . . . . . . . . . 55 Drive Interface Connectors . . . . . . . . . . . . . 56 Connecting and Disconnecting Drive Cables . . .[...]

6 Contents 6 I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 81 Removing the I/O Panel . . . . . . . . . . . . . . . . . 81 Replacing the I/O Panel . . . . . . . . . . . . . . . . . 83 7 Processor Heat-Sink Assembly . . . . . . . 85 Removing the Processor Heat- Sink Assembly . . . . . 85 Replacing the Processor Heat-Sink Assembly . . . . [...]

Contents 7 Replacing the Processor . . . . . . . . . . . . . . . . 100 12 Power Supply . . . . . . . . . . . . . . . . . . . . 103 Mini T ower Computer Power Supply . . . . . . . . . . 103 Removing the Power Supply From the Mini T ower Computer 103 Replacing the Power Supply in the Mini T ower Computer 104 Power Connectors in the Mini T ower Comput[...]

8 Contents Sy stem Messages . . . . . . . . . . . . . . . . . 134 Hardware T roubleshooter . . . . . . . . . . . . 13 5 Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 13 6 When to Use the Dell Diagnostics . . . . . . . . 136 Starting the Dell Diagnostics From Y our Hard Drive 136 Starting the Dell Diagnostics From the Drivers and Utilitie[...]

Before W orking on Y our Computer 9 1 Before W orking on Y our Computer This document provides procedures for r emoving and installing the components in your computer . Unle ss otherwise noted, each procedure assumes that: • Y ou have performed the steps in "Before W orking on Y our Computer" on page 9. • Y ou have read the safety inf[...]

10 Before W orking on Y our Computer CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connector s apart, keep them evenly aligne[...]

Before W orking on Y our Computer 11 Inside Vi ew of Y our Computer Mini T o wer Computer 1 optical drive 2 power supply 3 back USB and audio connectors 4 sy stem board 5 heat sink assembly 6 hard drive 7 fan 8 front USB and audio connectors 9 drive bay s 2 4 3 7 9 1 5 6 8[...]

12 Before W orking on Y our Computer Desktop Computer 1 drive bay s (media card reader or floppy drive, optical drive and hard drive) 2 power supply 3 back USB and audio connecto rs 4 sy stem board 5 heat sink assembly 6 front USB and audio connectors 1 2 3 5 6 4[...]

Before W orking on Y our Computer 13 Sy stem Board Components Mini T o wer Computer Sy stem Board Components 1 2 3 4 5 6 7 7 8 9 9 13 12 9 11 10 13 13 14 15 16 17 18 18 18 19 20 21[...]

14 Before W orking on Y our Computer 1 internal chassis speaker connector (optional) 2 power connector 3 memory module connectors (DIMM1, DIMM2) 4 serial A T A drive connectors (SA T A0, SA T A1, SA T A2) 5 main power connector 6 floppy drive connector 7 audio connectors (2) 8 network adapter connector , USB ports (2) 9 USB ports (4) 10 VGA video c[...]

Before W orking on Y our Computer 15 Desktop Computer Sy stem Board Components 1 2 3 4 5 6 7 7 8 9 9 13 12 9 11 10 13 13 14 15 16 17 18 18 18 19 20 21[...]

16 Before W orking on Y our Computer 1 internal chassis speaker connector (optional) 2 power connector 3 memory module connectors (DIMM1, DIMM2) 4 serial A T A drive connectors (SA T A0, SA T A1, SA T A2) 5 main power connector 6 floppy drive connector 7 audio connectors (2) 8 network adapter connector , USB ports (2) 9 USB ports (4) 10 VGA video c[...]

Before W orking on Y our Computer 17 After W orking on Y our Computer After you have completed any replacem ent procedures, ensur e you connect any external devices, ca rds, cables, and so on before turning on your computer . 1 Replace the computer cover (see "Rep l acing the Mini T ower Comp uter Cover" on page 21). 2 Connect any telepho[...]

18 Before W orking on Y our Computer[...]

Computer Cover 19 2 Computer Cover WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your compu[...]

20 Computer Cover 3 Release the computer cover by sliding the cover release latch outward. The edge of the cover closes t to the latch pops up. 4 Lift the cover away from the computer . 5 Set the cover aside in a secur e location. 1 front of computer (bezel) 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 2 1 3 4 5[...]

Computer Cover 21 Replacing the Mini T ower Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1 Ensure that all cables are connected, and fold cables out of the way . 2 Ensure that no tools or e xtra parts are left inside the computer . 3 Insert the two clamps on the edge of the chassis into the clamp [...]

22 Computer Cover 3 Release the computer cover by sliding the cover release latch outward. The edge of the cover closes t to the latch pops up. 4 Lift the cover away from the computer . 5 Set the cover aside in a secur e location. 1 front of computer (bezel) 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 2 1 3 4 5[...]

Computer Cover 23 Replacing the Desktop Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1 Ensure that all cables are connected, and fold cables out of the way . 2 Ensure that no tools or e xtra parts are left inside the computer . 3 Insert the two clamps on the edge of the chassis into the clamp slot[...]

24 Computer Cover[...]

Drive Bezel 25 3 Drive Bezel WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your computer fr[...]

26 Drive Bezel Replacing the Drive Bezel NOTE: This procedure assumes that you hav e completed the removal procedure first. 1 W ith the computer set upright, align and insert the clamps on the left edge of the bezel into the bezel clamp slots along the left edge of the front panel. 2 Slide the latch downwar d and hold it in place. 3 Rotate the fron[...]

Drive Bezel 27 Removing a Drive Bezel Insert NOTE: Do not discard the screws located on t he inside of the bezel insert tab. Y ou need these screws to secure the r eplacement d rive in the drive bay . 1 F ollow the procedure in "Befor e W orking on Y our Computer" on page 9. 2 Remove the drive bezel (see "Removing the Drive Bezel&quo[...]

28 Drive Bezel Replacing a Drive Bezel Insert NOTE: This procedure assumes that you hav e completed the removal procedure first. 1 Place the drive beze l face-down on a flat surface. 2 Holding the bezel insert almost vertically , r eseat the left bezel insert grip along the left edge of the r ear of the bezel. 3 Pu sh the right side of the bezel in[...]

Cards 29 4 Cards WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your computer from the elect[...]

30 Cards • If you are installing a card, ensur e that the appropriate driver for the card is also installed. F or instructions, see the documentation that came with the card. Removing a PCI or PCI Express Card From a Mini T ower Computer 1 F ollow the procedure in "Befor e W o rking on Y our Computer" on page 9. 2 Remove the computer co[...]

Cards 31 NOTE: Installing filler brackets in empty card-slot opening s is necessary to maintain FCC certification of the com puter . The brackets also keep dust and dirt out of your computer , and mainta in th e airflow that cools your computer . b F ollow the procedure in "After W orking on Y our Computer" on page 17. c Uninstall the car[...]

32 Cards 3 If you are installing a new card, r emove the filler bracket covering the emp ty ca rd slot. T o remo ve a f iller brac ket, gen tly i nsert a scr ibe un der t he top edge of the bracket. 4 If you are r eplacing a card that is al ready installed in the computer , r emove the card. If necessary , disconnect any cables connected to the car[...]

Cards 33 NOTE: For information on configuring the card, making internal connections, or customizing it for your computer , see the documentation that came with the card. WAR NI NG : Some network adapters automatical ly start the computer when they are connected to a network. T o guard against electrical shock, be sure to unplug your computer from i[...]

34 Cards 10 Secure the car d(s) by closing the card r etention latch and snapping it into place. CAUTION: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card. F or information a[...]

Cards 35 14 Install any drivers requ ired for the car d as described in the card documentation. Removing a PCI or PCI Express Card From a Deskto p Computer NOTE: If applicable, see "Removing a Card Fr om the Optional Riser -Card Cage" on page 50. 1 F ollow the procedure in "Befor e W orking on Y our Computer" on page 9. 2 Remove[...]

36 Cards 5 If you are r eplacing a PCI Express x16 card , remove the installed card by gently pulling the release leve r away from the card until you release the securing tab from the dent in the card . 6 Grasp the card by its top corners, and ease it out of its connector . 7 If you are permanently r emoving the card: a Install a filler bracket to [...]

Cards 37 4 If you are installing a new card, remove the filler bracket covering the empty card slot. T o remove a filler bracket, gently insert a scribe under the top edge of the bracket. 5 P repar e the new card for installation. NOTE: For information on configuring the card, making internal connections, or customizing it for your computer , see t[...]

38 Cards WAR NI NG : Some network adapters automatically start the computer when they are connected to a network. T o guard agains t electrical sho ck, be sure to unplug your computer from it s electrical outlet before installing any cards. 6 If you are installing a PCI Express x16 car d, hold the securing-tab release lever away from the card conne[...]

Cards 39 NOTE: If you are installing a PCI Express x16 card, ensure that the securing tab on the connector’ s release lever fits into the notch on the front end of the card. 8 T o secure the car ds, gently rotate the release lever downward to move the card r etention latch into place. 1 card fully seated 2 card not fully seated 3 improperly seate[...]

40 Cards CAUTION: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. 10 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. 11 IIf you installed [...]

Cards 41 PS/2 Serial-Port Adapter WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . CAUTION: T o prevent static damage to components inside your computer , d[...]

42 Cards 4 Disconnect the PS/2 serial-port cable from the system board (see "Mini T ower Computer System Boar d Components" on page 13). 5 If necessary , disconnect an y external cables connected to the adapter . 6 Ease the PS/2 serial-port adap ter bracket out of its slot. 7 If you are r emoving the adapter permanently , install a filler[...]

Cards 43 4 Remove the filler bracket (if applicable). NOTE: For information on configuring the adapter , making internal connections, or customizing it for your computer , see the documentation that came with the adapter . 5 Align the PS/2 serial-port adapter bracke t in the slot and press down firmly . Ensure that the adapter is fully seated in th[...]

44 Cards 6 Secure the car d(s) by closing the card r etention latch and snapping it into place. CAUTION: Do not route card cables over the ca rds. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 7 Connect the adapter cable to the se rial-port adapter connector on the system board ([...]

Cards 45 8 F ollow the procedure in "After W ork ing on Y our Computer" on page 17.[...]

46 Cards Removing a PS/2 Serial-Port Adapter From a Desktop Comp uter NOTE: If applicable, see "Removing a Card Fr om the Optional Riser -Card Cage" on page 50. 1 F ollow the procedure in "Befor e W o rking on Y our Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21).[...]

Cards 47 NOTE: Installing filler brackets in empty card-slot opening s is necessary to maintain FCC certification of the com puter . The brackets also keep dust and dirt out of your computer and maintain the airflow tha t cools your computer . 7 Before you close the car d retention mechanism, ensur e that: • The tops of all cards and filler br ac[...]

48 Cards 5 Align the PS/2 serial-por t adapter bracke t in the slot and press down firmly . Ensure that the adapter is fully seated in the slot. 6 Before you close the card r ete ntion mechanism, ensur e that: • The tops of all cards and filler brackets ar e flush with the alignment guide . • The notch in the top of the card or filler bracket f[...]

Cards 49 8 Connect the adapter cable to the PS/2 serial-port adapter connector on the system board (see "Desktop Comput er System Boar d Components" on page 15). NOTE: For information about the cable connections, see the documentation for the PS/2 serial-port adapter . 9 F ollow the procedure in "After W ork ing on Y our Computer&quo[...]

50 Cards Removing a Card From the Optional Riser -Card Cage NOTE: The riser -card cage is an option for the desktop computer only . 1 F ollow the procedure in "Befor e W o rking on Y our Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). 3 Remove the riser -card cage: a Check[...]

Cards 51 7 If you are r emoving a card permanently , install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets in empty card-slot opening s is necessary to maintain FCC certification of the com puter . The brackets also keep dust and dirt out of your computer and maintain the airflow tha t cools your computer . 8 Bef[...]

52 Cards b Ensure that the riser -card connectors are fully seated in the connectors on the system board. c Rotate the riser -card cage handle to the down position. Installing or Replacing a Card in the Optional Riser -Card Cage NOTE: The riser -card cage is an option for the desktop computer only . 1 F ollow the procedure in "Befor e W o rkin[...]

Cards 53 4 Gently push the release lever on the car d retention latch to pivot the latch open. The latch remains in the open position. 5 If you are installing a new card, remove the filler bracket to cr eate an empty card-slot opening. 6 If you are replacing a card that is already installed in the computer , remove the card (see "Removing a PC[...]

54 Cards 15 Install any drivers requir ed for the ca rd . F or instructions on installing driver , see the documentation that came with the card.[...]

Drives 55 5 Drives WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your computer from the ele[...]

56 Drives Drive Interface Connectors The drive cable connectors ar e keyed for correct insertion. P roperly align the cable connector key on t he cable and the drive before connecting. Connecting and Discon necting Drive Cables When connecting and disconnecting a SA T A data cable, disconnect the cabl e using the pull-tab. 1 power cable 2 data conn[...]

Drives 57 The SA T A interface connectors are k eyed for corr ect insertion; that is, a notch or a missing pin on one connector ma tc hes a tab or a filled-in hole on the other connector . Optical Drive Removing an Optical Drive From the Mini T ower Computer 1 F ollow the procedure in "Befor e W orking on Y our Computer" on page 9. 2 Remo[...]

58 Drives b Remove the unused data cab le from the computer . c Install a drive panel insert to co ver the empty drive bay opening (see "Installing an Optical Drive P anel Insert" on page 59). d F ollow the procedure in "After W orking on Y our Computer" on page 17. e Update the drive configura tion information in the system set[...]

Drives 59 5 Connect the data cable to the syst em board connector on the system board. 6 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. 7 Update the drive configuration inform ation in the system setup program. F or more information on using the system setup program, see the Dell Te c h n o l o g y G u i d e on y[...]

60 Drives 2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). CAUTION: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 3 Pu ll up on the drive release latch, slide the drive toward the back of the computer , and lif t the drive fro[...]

Drives 61 b Insert the three shoulder screws r emo ved from the insert into the sides of the new drive and tighten them. c Lift the drive release latch up and insert the new optical dr ive. 3 Connect the power and data cables to the drive. 4 Align the shoulder screws with the sc rew guides, and slide the drive into the bay until it clicks into plac[...]

62 Drives 6 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. 7 Update the configuration information in the system setup program by setting the appropriate Drive option (0 or 1) under Drives . F or more information on using the system setup program, see the Dell T echnolog y Guide on your computer or at support.dell[...]

Drives 63 5 Disconnect the power and data cables from the back of th e floppy drive. 6 Grasp the drive release latch and slide it toward the bottom of the computer until the drive panel snaps open. While holding the drive release latch in place, slide the drive out of the computer . Drive Panel Insert 1 2[...]

64 Drives Replacing or Adding a Floppy Drive or Media Car d Reader in the Mini To w e r C o m p u t e r NOTE: This procedure assumes that you hav e completed the removal procedure first. 1 If you are r eplacing a floppy drive or media card r eader , remove the shoulder screws from the existing drive and attach the screws to the replacement drive. 2[...]

Drives 65 4 Attach the power and data cables to th e floppy drive or media card r eader and to the system board.[...]

66 Drives 5 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. 6 Enable the new f loppy drive or medi a card reader in the system setup program. F or information on using the system setup program, see the Dell Te c h n o l o g y G u i d e on your computer or at support.dell.com . 7 V erify that your compute r works c[...]

Drives 67 3 Remove the optical drive and set it aside (see "Removing the Optical Drive F rom the Desktop Computer" on page 59). CAUTION: Do not pull the drive out of the comp uter by the drive cables. Doing so may cause damage to cables and the cable connectors. 4 P ull up on the drive release latch and slide the floppy drive or media car[...]

68 Drives Replacing or Adding a Floppy Drive or Media Car d Reader in the Desktop Computer NOTE: This procedure assumes that you hav e completed the removal procedure first. 1 If you are installing a new floppy drive or media card reader: a Remove the drive panel inse rt installed in the drive bay . b Remove the four shou lder screws from the drive[...]

Drives 69 4 Attach the power and data cables to th e floppy drive or media card r eader . 5 Align the shoulder screws with the sc rew guides on the chassis, and slide the drive into the bay (the slot labe led "2") until it clicks into place. 6 Replace the optical drive (see "Replacin g the Optical Drive in the Desktop Computer" [...]

70 Drives 9 Enable the new f loppy drive or medi a card reader in the system setup program. F or more information on using the system setup program, see the Dell T echnology Guide on your computer or at support.dell.com . 10 V erify that your compute r works corr ectly by running the Dell Diagnostics (see "Dell Diagnostics" on page 136). [...]

Drives 71 5 P ress the r elease tabs inwards, and slide the drive out of the bay . 3 2 1[...]

72 Drives 6 If you ar e permanently removing this drive: a Remove the data cable from the computer . b F ollow the procedure in "After W orking on Y our Computer" on page 17. c Enter the system setup program and navigate to the Drives section. Under Drive 0 through 3 , set Drive to the correct configuration. F or more information on using[...]

Drives 73 4 Connect the power and data cables to the drive. 5 Connect the data cable to the system board. 1 hard drive 2 hard drive bracket 1 2[...]

74 Drives 6 Check all cables to be certain that th ey are properly co nnected an d firmly seated. 7 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. NOTE: For instructions on installing any so ftware required for drive operation, see the documentation that came with the drive. 8 Enter the system setup program and u[...]

Drives 75 2 While gently pulling the edges of the bracket away from the hard drive, lift the hard drive out of the bracket. 3 Place the hard drive brack et on a fl at surface, with the label face -up. 4 W ith the top edge of the hard drive or iented toward the brack et tabs, seat the left edge into the bracket, insert ing the pins on the bracket in[...]

76 Drives Removing a Hard Drive From a De sktop Computer CAUTION: If you are rep lacing a hard d rive that contains data you want to keep, back up your files before you begin this procedure. 1 Check the documentation for the drive to verify that it is configured for your computer . 2 F ollow the procedure in "Befor e W o rking on Y our Compute[...]

Drives 77 7 Lift the drive out of the computer . 8 Disconnect the power and data cables from the drive . Replacing or Adding a Hard Drive in a Desktop Computer NOTE: This procedure assumes that you have completed the removal procedure first. 1 Check the documentation for the drive to verify that it is configur ed for your computer . CAUTION: T o av[...]

78 Drives 5 Locate the correct bay for the drive, an d slide the drive into the bay unti l it clicks in to place . 6 Replace the floppy drive (see "Replaci ng or Adding a Floppy Drive or Media Card Reader in the Desktop Computer" on page 68). 7 Replace the optical drive (see "Replaci ng the Optical Driv e in the Desktop Computer"[...]

Drives 79 11 Enter the system setup program and update the SA T A port option under the Drives option list. F or more information on usi ng the system setup program, see the Dell T echnology Guide on your computer or at support.dell.com . 12 Exit the system setup program, and r eboot the computer . 13 P artition and format your drive. NOTE: For ins[...]

80 Drives 4 Reseat the hard drive in the bracket with the label face-up. 5 Replace the four screws securing the har d drive to the bracket.[...]

I/O Panel 81 6 I/O Panel WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your computer from t[...]

82 I/O Panel 1 I/O panel release button 2 securing screw 3 I/O panel 4 I/O cable connector 3 1 2 4 Mini T ower Computer[...]

I/O Panel 83 4 Remove the screw securing the I/O panel to the computer chassis. 5 P ress and hold the I/O panel r elease button (mini tower computer only). 6 Slide the I/O panel down to r elease th e I/O panel clamp from the I/O panel clamp slot. 7 Remove the I/O panel from the computer . Replacing the I/O Panel NOTE: This procedure assumes that yo[...]

84 I/O Panel 3 Replace and tighten the screw that secur es the I/O panel. 4 Reconnect the cables to the system board. 5 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. CAUTION: T o connect a network cable, first plug the cable into the network device and then plug it into the computer . 6 V erify that the computer[...]

Processor Heat-Sink Assembly 85 7 Processor Heat-Sink Assembly WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against likelihood of e[...]

86 Processor Heat-Sink Assembly 1 heat-sink assembly 2 captive screws (2) 1 heat-sink assembly 2 captive screws (2) 1 2 Mini T ower Computer 1 2 Desktop Computer[...]

Processor Heat-Sink Assembly 87 Replacing the Processor Heat-Sink Assembly NOTE: This procedure assumes that you have completed the removal procedure first. 1 F ollow the procedure in "Befor e W orking on Y our Computer" on page 9. 2 If necessary , remove the computer cover (see "Removing the Mini T ower Computer Cover" on page [...]

88 Processor Heat-Sink Assembly 5 Tighten the two captive scr e ws evenly to secure th e heat-sink assembly to the system boar d. CAUTION: Ensure that the heat-sink assembly is correctly seated and secured. 6 Reconnect the fan power cable to the system boar d (see "System Boar d Components" on page 13). 7 F ollow the procedure in "Af[...]

Memory Modules 89 8 Memory Modules WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. Removing a Memory Module 1 F ollow the procedure in "Befor e W orkin[...]

90 Memory Modules Replacing or Adding a Memory Module CAUTION: Do not install ECC memory modules. CAUTION: If you remove the original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. Match the specificatio ns of the memory modules yo[...]

Memory Modules 91 Align the notch on the bottom of the module with the crossbar in the connector .. CAUTION: T o avoid damage to the memory m odule, press the module straight down into the connector while you apply equal force to each end of the module. 2 Insert the module into the connector until the module snaps into position. If you insert the m[...]

92 Memory Modules 7 Click the General tab, and verify that the amount of memory (RAM) listed is correct. 8 Y ou can also enter the system setup program to verify the new memory is recognized by the computer . F or more information on using the system setup program, see the Dell T echnology Guide on your comp uter or at support.dell.com .[...]

Coin-Cell Battery 93 9 Coin-Cell Battery WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : A new battery can explode if it is inco rrectly install[...]

94 Coin-Cell Battery . 5 Insert a plastic scribe between the battery retention tab and the battery , and gently pry the batter loose. 6 Remove the battery from the syst em and properly dispose of i t. Replacing the Coin-Cell Battery NOTE: This procedure assumes that you hav e completed the removal procedure first. 1 Insert the edge of new battery ,[...]

Speakers 95 10 Speakers Removing a Speaker WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. CAUTION: T o prevent static damage to components inside your comp[...]

96 Speakers Mini T ower Computer Desktop Computer[...]

Speakers 97 5 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. Replacing a Speaker WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_com[...]

98 Speakers 2 Connect the cables to the system board. 3 F ollow the procedure in "After W ork ing on Y our Computer" on page 17. Desktop Computer[...]

Processor 99 11 Processor WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. CAUTION: Do not perform th e following step s unless you are familiar with hardwar[...]

100 Processor 4 Release the release lever by pressing and pushing the release lever away from the processor cover . 5 Open the processor cover . CAUTION: When replacing the processor , do not touch any of the pins inside the socket or allow any objects to fa ll on the pins in the socket. 6 Lift the processor out of the sock et and place it into sta[...]

Processor 101 1 Unpack the new pr ocessor , being careful not to touch th e underside of the processor . CAUTION: Socket pins are delicat e. T o avoid damage, ens ure that the processor is aligned properly with the socket, and do not use excessive force when you install the processor . Be careful not to touch or bend the pins on the sy stem board. [...]

102 Processor 4 Align the pin-1 corners of the processor and sock et. CAUTION: T o avoid damage, align the processo r properly with the socket, and do not use excessive force when you install the processor . 5 Gently seat the processor in the socket , ensuring it is positioned correctly . 6 Close the processor cover , ensuring the tab on the proces[...]

Power Supply 103 12 Power Supply WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against electrical shock, alway s unplug your compute[...]

104 Power Supply 6 P ress down on the r e lease button on th e floor of the computer chassis, and slide the power supply toward the fron t of the computer by approximately one inch. 7 Lift the power suppl y up and out of the comp uter . Replacing the Power Supply in the Mini T ower Computer NOTE: This procedure assumes that you hav e completed the [...]

Power Supply 105 2 Replace and tighten the four scr ews th at secure the power supply to the back of the computer chassis. WAR NI NG : The screws are a key part of the sy stem grounding. Failure to replace and tighten all four screws may cause electrical shock. CAUTION: Route the power cables under the chassis tabs. The cables must be properly rout[...]

106 Power Supply Power Connectors in the Mini T ower Computer P1: Sy stem Board Connector — Mini T ower Computer Pin Number Signal Name Wire Color Wire Gauge 1 +3.3 VDC Orange A WG#20 2 +3.3 VDC Orange A WG#20 3 COM Black A WG#20 12 3 4 5 6 7 8 9 1 0 1 1 1 2 12 3 4 5 6 7 8 9 1 0 1 1 1 2[...]

Power Supply 107 4 +5 VDC Red A WG#20 5 COM Black A WG#20 6 +5 VDC Red A WG#20 7 COM Black A WG#20 8 POK Gray A WG#22 9S t a n d b y P u r p l e A W G # 2 0 10 +12 V ADC Y ellow A WG#20 11 +12 V ADC Y ellow A WG#20 12 +3.3 VDC Orange A WG#20 13 +3.3 VDC/SE* Orange A WG#20 14 -12 VDC Blue A WG#20 15 COM Black A WG#20 16 PS_ON Gr een A WG#22 17 COM B[...]

108 Power Supply P2: Processor Connector — Mini T ower Computer P3 and P5: Right Angle SA T A Connectors — Mini T ower Computer Pin Number Signal Name Wire Color Wire Gauge 1 COM Black A WG#18 2 COM Black A WG#18 3 +12 V A DC Y ellow A WG#18 4 +12 V A DC Y ellow A WG#18 Pin Number Signal Name Wire Color Wire Gauge 1 +3.3 VDC Orange A WG#18 2 CO[...]

Power Supply 109 P7: Floppy Disk Drive Connector — Mini T ower Computer P8 and P9: Right Angle SA T A Connectors — Mini T ower Computer Pin Number Signal Name Wire Color Wire Gauge 1 +5 VDC Red A WG#22 2 COM Black A WG#22 3 COM Black A WG#22 4 +12 V ADC Y ellow AWG#22 Pin Number Signal Name Wire Color Wire Gauge 1 +3.3 VDC Orange A WG#18 2 COM [...]

110 Power Supply Desktop Computer Power Supply Removing the Power Supply From the Desktop Computer 1 F ollow the procedure in "Befor e W o rking on Y our Computer" on page 9. 2 Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). 3 Disconnect the power cables from the system board and the drives. CAU[...]

Power Supply 111 6 P ress down on the release button on th e floor of the computer chassis, and slide the power supply towa r d the fron t of the computer by approximately one inch. 7 Lift the power supp ly up and out of the computer . Replacing the Power Supply in the Desktop Computer NOTE: This procedure assumes that you have completed the remova[...]

112 Power Supply WAR NI NG : The screws are a key part of the sy stem grounding. Failure to replace and tighten all four screws may cause electrical shock. 3 Reconnect the power cab les to the system board and drives. 4 Secure the har d drive cable, optical drive data cable, and the front panel cables to the securing clips insi de the chassi s, whe[...]

Power Supply 113 P1: MB Connector — Desktop Computer Pin Number Signal Name Wire Color Wire Gauge 1 +3.3 VDC Ora nge A WG#20 2 +3.3 VDC Ora nge A WG#20 3 COM Black A WG#20 4 +5 VDC Red AWG#20 5 COM Black A WG#20 6 +5 VDC Red AWG#20 7 COM Black A WG#20 8 POK Gray A WG#22 9 +5 VFP Purple A WG#20 10 +12 VDC White A WG#20 11 +12 VDC White A WG#20 12 [...]

114 Power Supply P2: CPU Connector — Desktop Computer P4: Floppy Disk Drive Connector — Desktop Computer 22 +5 VDC Red AWG#20 23 +5 VDC Red AWG#20 24 COM Black A WG#20 Pin Number Signal Name Wire Color Wire Gauge 1 COM Black A WG#18 2 COM Black A WG#18 3 +12 VDC Y ellow A WG#18 4 +12 VDC Y ellow A WG#18 Pin Number Signal Name Wire Color Wire Ga[...]

Power Supply 115 P5 and P6: Right Angle SA T A Connectors — Desktop Computer Pin Number Signal Name Wire Color Wire Gauge 1 +3.3 VDC Orange A WG#18 2 COM Black A WG#18 3 +5 VDC Red A WG#18 4 COM Black A WG#18 5 +12 VDC Y ellow A WG#18[...]

116 Power Supply[...]

BIOS 117 13 BIOS NOTE: If a BIOS-update program CD is provided with a new sy stem board, flash the BIOS from the CD. If you do not have a BIOS-update program CD , see "Flashing the BIOS From the Hard Drive" on page 118. Flashing the BI OS From a CD 1 T urn on your computer . 2 P ress the eject button on the front of the optical drive to o[...]

118 BIOS Flashing the BIOS From the Hard Drive 1 T urn on the computer . 2 Locate the latest BIOS update file for your computer at support.dell.com . 3 Click Download Now to download the file. 4 If the Export Compliance Disclaimer window appears, click Y es, I Accept this Agreement . The F ile Download window appears. 5 Click Save this program to d[...]

Sy stem Board 119 14 Sy stem Board WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. WAR NI NG : T o guard against likelihood of electric shock, laceration by[...]

120 Sy stem Board 9 Disconnect the fan power cables from the system board. 10 Disconnect any additional cabl es from the system boa r d. 11 Remove the 11 screws securing the system board to the computer chassis. WAR NI NG : The sy stem board is fragile. Handle it carefully . 12 Lift the system board out of the comput er chassis and place it into st[...]

Sy stem Board 121 WAR NI NG : Failure to replace and tighten all screws properly may not provide adequate grounding of the sy stem boar d and result sy stem failures. 4 Connect the 12- V and 24-pin power cables to the syste m board. 5 Connect the chassis front-fan and cha ssis rear -fan power cables to the system board. 6 Connect all front panel ca[...]

122 Sy stem Board[...]

T roubleshooting 123 1 T roubleshooting To o l s Power Lights WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . WAR NI NG : Alway s unplug your computer from[...]

124 T roubleshooting • If the power light is blinking amber , the computer is receiving electrical power , but an internal power problem may e xist. – Ensure the voltage selection switch is set to match the AC power at your location, if applicable. – Ensure the processor power cable is securely connected to the system board (see " System[...]

T roubleshooting 125 2 R un the Dell™ Diagnostics to further identify the proble m. (see "Dell Diagnostics" on page 136). Code Cause 1-1-2 Microprocessor r egister failure 1-1-3 NVR AM read/write failure 1-1-4 ROM BIOS checksum failur e 1-2-1 P rogrammable interval timer failure 1-2-2 D MA initialization failur e 1-2-3 DMA page r e gist[...]

126 T roubleshooting Diagnostic Lights WAR NI NG : Before working inside your comput er , read the safety information that shipped with your computer . For additi onal safety best practices information, see the Regulatory Compliance Homepage on www .dell.com at www .dell.com/regulatory_compliance . T o help troubleshoot a problem, your computer has[...]

T roubleshooting 127 Diagnostic Light Co des During POST Light Pattern Problem Desc ription Suggested Resolution Off The computer is either turned off or not receiving power . • Resea t the power cable in the power connector on th e back of the computer , and th e electric al outlet. • Bypass power strips, po wer extension cables, and other pow[...]

128 T roubleshooting Blinking Amber A possible motherboard, power supply , or peripher al failure has occurr ed. • P ower of f computer , leavi ng the computer plugged i n. P ress and hold the power supply test button on the back of the power supply unit. If the power su pply diagnost ic light next to the switch illuminates, the problem may be wi[...]

T roubleshooting 129 Steady Amber Memory modules are detected, but a memory power failure has occurred. • If two or more memor y modules are installed, r emove the m odules, then reinstall one modu le and resta rt the computer . If the computer starts normally , continue to install additional memory modules ( one at a time) unti l you have identi[...]

130 T roubleshooting Steady Amber A possible motherboard failure has occurred. • Remove all cards from the PCI and PCI-E slots and restart the computer . If the computer boots, add the cards back one by one until you fi nd the faulty one. • If the pr oblem per sists, t he system board may be faulty . Contact Dell (see "Contacting Dell &quo[...]

T roubleshooting 131 Steady Green The computer is in a normal on condition. The diagnostic lights are not lit after the computer successfully boots to the operating system. • Ensure the display is connected and powere d on. • If the pro blem persis ts, contac t Dell (see "Contacting Dell " on page 159). Steady Green A possible process[...]

132 T roubleshooting Steady Green A possible floppy drive or har d drive failure has occurr ed. Reseat all power and data cables. Steady Green A possible USB failure has occurred. Reinstall all USB devices and check all cable connections. Steady Green No memory modules are detected. • If two or more mem ory modules are installed, remov e the modu[...]

T roubleshooting 133 Steady Green A possible expansion card failure has occurred. • Determ ine if a conflict e xists by rem oving an e xpansion c ard (not a graphics card) an d restarting the computer (see the "Car ds" section for your compu ter). • If the pro blem persi sts, reins tall the ca rd yo u re mov ed, the n re mov e a di ff[...]

134 T roubleshooting Sy stem Messages NOTE: If the message you received is not liste d in the table, see the documentation for either the operating sy stem or the program that was running when the message appeared. A LERT ! P REVIOUS ATTEMPTS AT BOOTING THIS SY STEM HAVE FAILED AT CHECKPOINT [ NNNN ]. F OR HELP IN RESOLVING THIS PROBLEM , PLEASE NO[...]

T roubleshooting 135 • Enter the system setup pr ogram and ensu re the boo t sequence informatio n is correct. F or more information on usin g the system setup program, see the Dell Te c h n o l o g y G u i d e on your computer or at support.dell.com . N O TIMER TICK INTERRUPT — A chip on th e system boar d might be malfunctioning, or motherboa[...]

136 T roubleshooting Dell Diagnostics WAR NI NG : Before working inside your comput er , read the safety information that shipped with your computer . For additi onal safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . When to Use the Dell Diagnostics If you e xperience a problem with y[...]

T roubleshooting 137 If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Wi n d o w s ® desktop, shut dow n your computer and try again. 4 Use the up- and down-arrow keys to select Diagnostics from the boot menu and then press <Enter>. NOTE: If you see a message stating that no diagnost[...]

138 T roubleshooting 3 When the DELL logo appears, press <F12> immediately . NOTE: Keyboard failure may result when a key is held down for extended periods of time. T o avoid possible keyboar d failure, press and release <F12> in even intervals to open the Boot Device Menu. If you wait too long and the ope rating system logo appears, co[...]

T roubleshooting 139 11 Close the Main Menu wi ndow to exit the Dell Diagnostics and restart the computer . 12 Remove the Drive rs and U tilitie s disc from the optical drive. Dell Diagnostics Main Menu After the Dell Diagnostics lo ads the following me nu appears: P ress <T ab> to select the test you want to run and then press <Enter>.[...]

140 T roubleshooting NOTE: It is recommended that you select Extended T est to perform a more thorough check of devices in the computer . F or any problem encountered during a te st, a message appears with an error code and a description of the proble m. W rite down the error code and problem description exactly as it appear s and follow the instru[...]

T roubleshooting 141 Solving Problems F o llow these tips when troub leshooting your computer: • If you added or remove d a part before the problem started, review the installation p rocedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error me[...]

142 T roubleshooting WAR NI NG : Before working inside your comput er , read the safety information that shipped with your computer . For additi onal safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . R EPLACE THE BATTERY — If you have to repeatedly reset time and date informat ion a[...]

T roubleshooting 143 NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. A DJUST THE W INDOWS VOLUME CONTROL — • Clic k the speak er icon in the low er -right corn er of your scr een. • Ensur e that the volume is turned up by clicking th e slidebar and drag ging it up. • Ensur [...]

144 T roubleshooting Error Messag es WAR NI NG : Before working inside your comput er , read the safety information that shipped with your computer . For additi onal safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . If the error message is not listed, s ee the documentation for the op[...]

T roubleshooting 145 IEEE 1394 Device Problems WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance . NOTE: Y our computer supports only IEEE 1394a standard. E NS[...]

146 T roubleshooting • Ensu re that the cable is not damaged or f rayed and chec k cable connector s for bent or broken pins. Straighten any bent pins. • Rem ove any k eyboar d exte nsion cables and conn ect the keyb oard directly to the computer . T EST THE KEYBOARD — Connect a properly working keyboar d to the computer , then try using the [...]

T roubleshooting 147 A program crashes repeatedly NOTE: Most software includes installation instr uctions in its documentation or o n a floppy disk, CD, or DVD. C HECK THE SOFTWARE DOCUME NTATION — If necessary , uninstall and then reinstall the program. A program is designed for an earlier Windows operating sy stem R UN THE P ROGRAM C OMPATIBILI[...]

148 T roubleshooting B ACK UP YOUR FILES IMMEDIATELY U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , CD S , OR DVD S S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE S TART MENU Memory Problems WAR NI NG : Before working inside your comput er , read the safety information that shipped with [...]

T roubleshooting 149 C HECK THE MOUSE CABLE — • Ens ure the ca ble is not damage d or frayed and chec k cable conne ctors for bent or broke n pins. Straighten any bent pin s. • Remove any mous e extension cables, and connect the mouse directly to the compute r . • V erify the mouse cab le is connected as shown on the setup diagram for your [...]

150 T roubleshooting Guide ), no network communication is occurring. Replace the network cable. R ESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up you r network to verify your network settings are corr ect and that the network is functioning. R UN THE H [...]

T roubleshooting 151 I F THE POWER LIGHT IS STEADY AMBER — A device may be malfunctioning or incorrectly installed. • Ensur e the processor power cable is secur ely connected to the system boar d power connector (POW ER2) (see "System Boar d Components" on page 13). • Rem ove and then r einstall all memory modules (see "Replaci[...]

152 T roubleshooting 3 Click Pr o p e r t i e s  Po r t s . F or a parallel printer , ensure that the P rint to the following port(s): setting is LPT1 (P rinter P ort) . F or a USB printer , ensure that the P rint to the following po rt(s): setting is USB . Windows V ista : 1 Click Start  Control P anel  Hardware and Sound  Pr [...]

T roubleshooting 153 R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instruction s. Sound and S peaker Problems WAR NI NG : Before working inside your computer , read the safety information that shipped with your computer . For additiona l safety best practices information, see the Regulatory Compliance Homepage at www .dell.com[...]

154 T roubleshooting securely inserted into the headpho ne connector (see "Inside View of Y our Computer" on page 11). A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower -right corner of your screen. Ensur e the volume is turned up and that the sound is not muted. Video and Monitor Pro blems WAR NI[...]

T roubleshooting 155 • If the power light is blinking, press a k ey on the keyboar d or move the mouse to resum e normal operatio n. T EST THE ELECTRICAL OUTLET — Ensure the electrical outlet is working by testing it with another device, such as a lamp. C HECK THE DIAGNOSTIC LIGHTS — See "P ower Lights" on page 123. C HECK THE MONIT[...]

156 T roubleshooting If the other monitor works, the origin al computer display may be defective. Contac t Dell (see "Contacting Dell" on page 159 ). Dell T e chnical Update Service The Dell T echnical Update se rvice provides proactive e-mail notification of so ft wa re an d h ard ware up da te s fo r y ou r c omp ut er . Th e s er vic e[...]

T roubleshooting 157 • Access the help file for the Dell Support Utility . • View fr equently asked questions. • Learn more about the Dell Support Utility . • T urn the Dell Support Utility off. Double-Clicking th e Dell Support Icon Double-click the icon to manually chec k your computing environment, view frequently ask ed questions, acce [...]

158 T roubleshooting[...]

Contacting Dell 159 2 Contacting Dell T o contact Dell for sales, technical support, or customer service issues: 1 Vis it support.dell.com . 2 V erify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based[...]

160 Contacting Dell[...]