Dell 4100 manual

www .dell.com suppor t.dell. com Dell™ Dimension™ 4100 Systems SOLUTIONS GUIDE[...]

Hints, Notices, and Cautions HINT : A HINT indica tes import ant in f orm at ion tha t helps you make bet ter use of you r compute r . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data an d tells yo u how to avo id the pr oblem. CAUTION: A CAUTION indicates a potentially hazardo us situation which, if no t avoided, may [...]

Contents 3 Contents Safety Instruction s . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 Setting Up Setting Up Delln et™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12 Accessing th e Inter net . . . . . . . . . . . . . . . . . . . . . . 12 Accessi ng Y our E-Mai l . . . . . . . . . . . . . . . . . . . . . 12 Viewing Y our Account Inform[...]

4 Contents Video a nd Monitor Problems . . . . . . . . . . . . . . . . . . . 22 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 22 If the screen is difficu l t to read . . . . . . . . . . . . . . . . . 23 Sound a nd Speaker Pr oblems . . . . . . . . . . . . . . . . . . . 24 Printer Problems . . . . . . . . . . . . . . . . . . . .[...]

Contents 5 Re installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 34 R einstalling Windo ws 98 . . . . . . . . . . . . . . . . . . . . . . 35 R einstalling Windo ws Me . . . . . . . . . . . . . . . . . . . . . 37 R einstalling Win dows 2000 . . . . . . . . . . . . . . . . . . . . 39 3 Adding P arts Removing th e Compu t er Cove r .[...]

6 Contents Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Cont act Nu mbers and Ad dresse s . . . . . . . . . . . . . . . . 82 R etur ning Items for Warranty R epair or Credit . . . . . . . . . 94 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 95 FCC Notices (U.S. Only ) . . . . . . . . . . . . . . . . . [...]

Safety Inst ructions 7 Safety Instructions Use the following safety guidelines to protect yourself and your computer . F o r com fort and e ffic iency , obse rve t he er gonomi c gui delines prov ided in the T ell Me How help file. When Using Y our Computer CAUTION: Do not operate your comp uter w ith any cover(s) (inclu ding the com puter cover , [...]

8 Safety Instr uctions www .dell .com | support. dell.c om • T o help protect your compute r from sudden, transient increases and decr eases in electrical power , use a sur ge suppr essor , line conditioner , or uninte rruptible pow er supply . • Be sure t hat nothing rest s on your computer ’s cables and that the cables are not located where[...]

Safety Inst ructions 9 In addition, ta ke note of the se safety guideline s when app ropriate: • When you disconnect a cable, pull on its connector , not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also , before you connect a cable, make sure that both connectors are corr ectly oriented a[...]

10 Safety Instr uctions www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 1 Setting Up Setting Up Dellne t™ (U.S . Only) Connecti ng a Print er T ur ning Off the Com put er[...]

12 Setting Up www .dell .com | support. dell.c om HINT : Dellnet is not availab le in all regio ns. Setting Up Dellnet ™ (U.S. Only) T o se t up Dellnet Internet A ccess Service in the United States, double-click the Dell net Si gnup icon on the Microsoft ® Wi n d o w s ® deskto p and follow the instr u c tions tha t appear on the screen. Acce [...]

Setting Up 13 Sending and R eceiving E-Mai l • Double-click the Outlook Ex press icon to init iate a connection to th e Internet throug h Dellnet. • Always check the address of each recipient when sending e-m ail. Otherwise, yo ur e-mail is r eturned to you. • Be sure that the person who is sending e-mail to you is typing your e-mail address [...]

14 Setting Up www .dell .com | support. dell.c om Then follo w the instruc tions that came with the prin ter to connec t it to the computer . If no information is provided, see the fol lowing sections. Parallel Pri nter 1 T urn off the computer (see page 16). NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) o r less to conn ect[...]

Setting Up 15 USB Printer HINT : Y o u can conne ct USB devices while the computer i s turned on. 1 Install th e printer driver if nece ssary (see pa ge 15). 2 Attach the USB printe r cable to th e U SB connector on the computer and the printer . The USB connectors only fit one way . Installi ng the Printer Driver HINT : De ll i nsta lls drivers fo[...]

16 Setting Up www .dell .com | support. dell.c om T urning Off the Computer NOTICE: T o prevent d ata loss, you m ust per fo rm th e W indows shu t down procedure . Windows 98 Second Edition (SE) and Windows Millennium Edition ( Me) 1 Save and e xit any programs and file s you have ope n. 2 Click the Start button, and then click Shut Down . 3 In th[...]

www .dell.com | support.dell.com SECTION 2 Solving Problems Findin g Solutions Accessing Help Files Po w e r P ro b l e m s Start-U p E rror Messages Video a nd Monitor P roblems Sound and Speaker P roblems Pr in te r Pr ob l e ms Scanner P roblems Modem P roblems Mouse P roblems Keyb oard Problems Drive Prob lems Network Problems Wind ows Er ror M[...]

18 Solving Problems www .dell .com | support. dell.c om Finding Solutions Sometimes it’s difficult to figure out where to g o for answers. Use this chart to help you quic k ly fin d the ans w er s to you r questi on s . See pa ge 20. See pa ge 31. Get technic al assistanc e from Dell. See page 82.[...]

Solving Problems 19 See pa ge 22. See pa ge 24. See page 25. See page 26. See page 27. See pa ge 28. See pa ge 28. See page 31. See pa ge 32. See pa ge 26. See pag e 31. See pa ge 33. See pag e 33. See pa ge 33.[...]

20 Solving Problems www .dell .com | support. dell.c om Accessing Help Files Po w e r P r o b le m s HINT : See the T ell Me How help file for information on the standb y mod e. T O ACCESS THE T ELL M E H OW HEL P FILE 1 Clic k th e Start button, p oin t to P rograms—> User ’s Guid es , and then click T ell Me How . T O ACCESS M IC ROSOFT ®[...]

Solving Problems 21 Start-Up Er ror Messages C ONNEC T THE COMPUTER DIRE CTLY TO AN ELECTR ICAL OU TLET — Bypass power protection devices, power stri ps, and the e xtensi on cabl e to verify that the co mput er turns on. S WAP THE COMPUT ER AND MONITOR POWER CABLES — Swap th e computer and monitor power cabl es to determine if the power cable i[...]

22 Solving Problems www .dell .com | support. dell.c om Video and Monito r Pr oblems If the screen is blank HINT : See the monitor docum entatio n for fault indic ations and troubl eshoot ing procedure s specific to your moni tor . C HECK THE VIDEO CABLE C ONNECTION — Check for bent pins. Ens ure that th e video ca ble is con necte d a s shown o [...]

Solving Problems 23 If th e sc reen is di fficu lt to rea d C HECK THE P OW ER P ROPER TIES IF THE MON ITOR SCREEN OCCAS IONALLY TURNS BLANK — See Wi n d o w s H e l p . To a c c e s s W ind ows He l p : 1 Click the Star t button a nd th en clic k Help . 2 F or W indows 98 and W indo ws 2000 , click the Se arch tab. 3 F or W indows 98 and W indow[...]

24 Solving Problems www .dell .com | support. dell.c om Sound and Speaker Problems HINT : The vo lume control in some MP3 players over rides the Windows volu me setting. If you hav e been list ening to MP3 songs, make su re that you did not turn the player vo lume down or off. A DJUST THE W INDOWS DISPLA Y SETTINGS — Clic k the Start but ton , po[...]

Solving Problems 25 Printer Prob lems If you cannot print to a paral lel port printer If you cannot print to a USB print er E LIMINATE PO SSIBLE INTERFE RENC E — T urn off nearby fans , fluorescent lights , or halogen lamps to che ck for interference . R EINSTALL THE S OUND ( AUDIO ) DRIVER — See page 34. V ERIFY THE PRINTER CA BLE CON NECTIONS[...]

26 Solving Problems www .dell .com | support. dell.c om Scanner Problems Modem Problems NOTICE: Connect the m odem t o an analog tele ph one ja ck only . Connect i ng the mode m to a digit al teleph on e networ k damage s the modem. E NSURE THAT THE PRINTER IS TU RNED ON — See the doc um e n tation supplied with t he print er . V ERIFY THA T THE [...]

Solving Problems 27 Mouse Problems C ONNEC T THE MO DEM DIRECT LY TO THE TELEPHONE WALL JACK — If you ha ve ot her tele phon e de vice s sh aring the lin e, su ch a s an an swer ing m ach ine, fax m achine , sur ge pr otector , or li ne spli tter , then bypas s them and co nnect t he modem direc tly to th e telep hone wall j ack with the tele pho[...]

28 Solving Problems www .dell .com | support. dell.c om K eyboard Problems Drive Problems If you cannot save a file to a fl oppy disk HINT : See the T ell Me How help file for info r mati on on sa ving files to a f loppy disk . R ECONNE CT THE KEYBOARD CABLE — Shut down the com puter (see page 16), reconnect the k eyboar d cable as shown on the S[...]

Solving Problems 29 If you cannot play a music CD or install a progra m from a CD HINT : High -speed C D drive vi bratio n i s nor mal and may cau se noise . This does not indica te a defect in the driv e or the CD. C ANNOT SAVE FILES TO A FLOPPY DIS K — Ensu re that the floppy disk is not full or write-protected (locked). See the following illus[...]

30 Solving Problems www .dell .com | support. dell.c om If you ca n not pl ay a D V D m o vi e HINT : Beca use of different worldwide file types, not all DVD titles work in all D VD drives. If the CD-RW drive stops writing If you have a hard drive problem E NSURE THAT W INDOWS RECO GNIZES TH E DRI VE — Double-cl ick the My Compu ter icon. If th e[...]

Solving Problems 31 Network Problems Windows Error Messages C HECK THE NETWO RK CABLE CONNE CTOR — Ens ure that the ne twork cable connect o r is firmly conne cte d to the connector on the computer and the network wall jack a s shown on the ST AR T HER E sheet fo r y our computer . C HECK THE NETWO RK LIGHTS ON THE BACK OF THE CO MPUTE R — Gree[...]

32 Solving Problems www .dell .com | support. dell.c om General Program Problems A program crashes A program st ops responding A solid blue screen appear s A REQU IRED .D LL FILE WA S NOT FOUND — The program that you are trying to open i s missing an essen tial file . T o re move and t hen re install t he program: 1 Clic k th e Start button, p oi[...]

Solving Problems 33 Internet Connection Problems If you have a problem with yo ur Dell net account E-Mail Problems R esolving Other T echnical Problems R EVIEW “S ETTING U P D ELLNET (U.S. O NLY )” — See p a g e 12. R EVIEW “M OD EM P ROB LEMS ”— See page 26. T URN OFF CA LL WAITING ( CA TCH - PHONE )— See yo ur tele phone dir ector y[...]

34 Solving Problems www .dell .com | support. dell.c om R einstalling Drivers NOTICE: The Dell support web site, http:// support.dell .com , and the Dell Dimen sion R esourceC D provid e ap proved dri vers for Dell co mputers. If you install drivers ob tained from othe r sources, yo ur computer mig ht not work correc tly . Dell installed the follow[...]

Solving Problems 35 3 When the InstallSh ield Wizard Complete window appe ars, remo ve the ResourceCD and click Fin is h to rest ar t the comp uter . 4 When you s ee the Windows desktop, reinse rt the ResourceCD into the CD or DVD drive. 5 At the W el come Dell System Owner screen, click Nex t . 6 If necessary , change the language in the Language [...]

36 Solving Problems www .dell .com | support. dell.c om 3 Exit th e system set up program. The computer restarts. 4 At the We l c o m e window , click OK . 5 Double-click Re fr e sh W in d ow s O S . 6 Click OK . 7 Click OK ag ain. 8 Remove the op era ting system CD from the C D or D VD drive and click OK to res tart yo u r co mp ut er . The Gettin[...]

Solving Problems 37 17 If you created a W i ndows user name and password, type your password and click OK . NOTICE: Ma ke sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drive rs. 18 Reinstall the appropriate drivers (see page 34). 19 Reenable your virus pr otect ion software. 20 Enter the syste m set[...]

38 Solving Problems www .dell .com | support. dell.c om 6 P r ess <Enter> again. 7 Select Continue Setup and replace your curr ent operating system , and then press <Enter>. 8 P r ess <Enter> again. ScanDisk auto m a tically star ts and checks your ha rd drive. 9 Click Next in the W el come to Windows Me window . 10 Select the di [...]

Solving Problems 39 20 Click Fi n i s h . Win do w s S et up installs additional fil es, and then restarts the computer . 21 Select Boot F rom Hard Drive , and the n press <Enter>. Win do w s S et up installs additional fil es, and then restarts the computer . 22 Select Boot F rom Hard Drive , and the n press <Enter>. 23 Enter a passwor[...]

40 Solving Problems www .dell .com | support. dell.c om 8 When the Windows 2000 Professional Setup s c re en re a p p e a r s , u s e the arrow k eys to select the ty pe of filing system that you want W i ndow s 2000 to use, and then press <Enter> . 9 P ress <Ent er> again to restart your computer . 10 Click Next when the W elc ome to t[...]

www .dell.com | support.dell.com SECTION 3 Adding P arts R emoving the Computer Cover Looking In side Y our Computer Adding Car ds R emoving Card s Adding Memory Adding a Second Har d Drive Adding Ot her Drives R eplacin g the Computer Cove r[...]

42 Adding P arts www .dell .com | support. dell.c om R emoving the Computer Cover CAUTION: Before you beg in any of the procedu res in this section, follow the safety instructions on page 7. NOTICE: T o disconn ect a network cable, first unplug t he cable fr om your comput er and the n un plug i t from the network j ack. 1 T urn off the computer an[...]

Adding P arts 43 5 F ace t he front of the computer . Us e your th umbs to p ress in b oth latches while pushing the cover ba ckward. Move the cover back slightly , and then lift it straight up. If necessary , use both hands and work one s ide at a time. L ooking In side Y our Compu ter CAUTION: B efore you begin any of the procedur es in this sect[...]

44 Adding P arts www .dell .com | support. dell.c om System Board In the illustrat ion, the text in parentheses indicates how items are identified on the system bo ard. microprocesso r connector (CPU) PCI card connectors floppy d rive connector (FLOPPY) second h ard dri ve connector (SEC IDE) memor y connectors (DIMM 1 , DIMM 2) confi guration jump[...]

Adding P arts 45 Adding Cards CAUTION: B efore you begin any of the procedur es in this section, follow the safety in structions on page 7. Install only PCI cards in your computer . Before inst alling a car d, make sur e that a s lot is avail able for it. NOTICE: T o disconne ct a netw ork cable, fi rst unplu g the cable from your computer a nd the[...]

46 Adding P arts www .dell .com | support. dell.c om 5 Align the cutou t on the bottom of the card with the cro ssbar in the system boar d connector . Gently rock the card into the connector until it is fully seated. If the card is full- length, inse rt the front end of the card into the corresponding car d guide at the front of the comp uter as yo[...]

Adding P arts 47 M a ke su r e t h at t h e c a rd i s f u l l y s e a t e d a n d t h a t i t s b r a c k e t i s w it h i n t h e card s lot. 6 Secur e the b racke t on th e end of the c ard with t he scr ew you r emoved in step 2. 7 Connect any cables required for the car d as describ ed in the card documentation. 8 Replace the comp ute r cover [...]

48 Adding P arts www .dell .com | support. dell.c om R emoving Cards CAUTION: Before you beg in any of the procedu res in this section, follow the safety instructions on page 7. NOTICE: T o disconn ect a network cable, first unplug t he cable fr om your comput er and the n un plug i t from the network j ack. 1 T urn off the computer and devices, an[...]

Adding P arts 49 2 Briefly pres s the po wer button . P ressing the power button when t he computer is not connected to a n electrical o utlet discharges residual electri city and can help p revent system board damage. 3 Remove the comp uter cover (see page 42 ). 4 P ress out the securing clip at each end of the memory connector . 5 Align the notch[...]

50 Adding P arts www .dell .com | support. dell.c om 7 Replace the comp ute r cover (see page 71 ). NOTICE: T o connect a network ca ble, first pl ug the cabl e in to the ne twork jack and th en plug it in to the computer . 8 Plug your computer and devices into their electrical outlets, and turn them o n. Adding a Second Hard Drive CAUTION: Before [...]

Adding P arts 51 4 P ress in the tabs, and swing t he front panel away from the comp uter . tabs (3) front panel[...]

52 Adding P arts www .dell .com | support. dell.c om 5 Remove the s c rews securing the driv e bracket, and lift the bracket out of the computer . 6 Orient the new drive with its c i rcuit board facing the ins id e of the brack et. Align th e brack et ta bs with th e two tab h oles in th e side of th e drive, and rotate the drive into the bracket. [...]

Adding P arts 53 . 7 Align the bra cket tabs with the slots in the comp ute r , and slid e the bracket int o place. Se cure the brac ket with the screws yo u remove d in step 5 . 8 Connect a power cable to th e drive. scr ew tabs (2) brac ket tab ho les (2) circ uit bo ar d powe r ca ble fr om powe r sup ply[...]

54 Adding P arts www .dell .com | support. dell.c om NOTICE: Ma tch t he co lored stri p on th e cabl e with pi n 1 on the d rive. 9 Locate t he extra connector on the wide cable attached to y our first hard driv e. Attach the connector to t he new har d drive. 10 Insert the front panel hooks into t he comp uter slots, and snap th e front pa nel ba[...]

Adding P arts 55 11 Replace the comp ute r cover (see page 71 ). NOTICE: T o connect a network ca ble, first plug the cable in to the ne twork jack and then plug it in to the computer . 12 Plug your computer and devices into their electrical outlets, and turn them o n. 13 See the drive documentation for ins tructions on installing any softwar e req[...]

56 Adding P arts www .dell .com | support. dell.c om Adding Other Drives Y our compu ter includes a floppy drive and either a CD or D VD drive. Y ou can add drives, such as Zip dri ves and CD-R W drives, using the procedures in the following se ctions. 5.25-Inch Devi ces HINT : Y o u need additi onal h ardware, such as a moun t in g kit, to install[...]

Adding P arts 57 5 Disconnect the two cables f r om the dr ive install ed in the drive cage . P ut a piece of tape on the wide cable connector to help you correctly reattac h it late r . tabs (3) fro nt panel[...]

58 Adding P arts www .dell .com | support. dell.c om 6 Remove the s c rew from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer . Then lift out the drive cage. 7 P ress in the two tabs on the ins e r t, a nd rotate th e i nsert tow ard you to rem o v e it . screw drive ca ge[...]

Adding P arts 59 8 Slide the new drive into the bay , and secure the drive with the three screws. 9 W ith the slots on t he drive cage extending slightly beyond t he front of the computer , lower t he drive ca ge and slide it toward the back of the computer until the cage locks into place. insert tabs (2) screws (3) slot s (6)[...]

60 Adding P arts www .dell .com | support. dell.c om 10 Connect a power c able to each d rive. NOTICE: When you attach the ex tra connector to the new drive in the following step, match the colo red strip on the cab le with pin 1 on the drive. power cable fro m power supp ly[...]

Adding P arts 61 11 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive. cable pi n 1[...]

62 Adding P arts www .dell .com | support. dell.c om 12 Insert the front panel hooks into t he comp uter slots, and snap th e front pa nel back o nto the co mputer . 13 Replace the comp ute r cover (see page 71 ). NOTICE: T o connect a network ca ble, first pl ug the cabl e in to the ne twork jack and th en plug it in to the computer . 14 Plug your[...]

Adding P arts 63 3.5-Inch Devi ces CAUTION: B efore you begin any of the procedur es in this section, follow the safety in structions on page 7. NOTICE: T o disconne ct a netw ork cable, fi rst unplu g the cable from your comput er and then un plug it fr o m the netw ork jack. 1 T urn off the computer and devices, and disconnect them from their ele[...]

64 Adding P arts www .dell .com | support. dell.c om HINT : Y ou m ust re mo ve the upper insert to remove the lower insert. 5 F rom the back of the front panel, press the tab on the insert for the bay you plan to use. 6 Disconnect the t wo ca bles from the drive installed in the drive cage . P ut a piece of tape on the wide cable connector to help[...]

Adding P arts 65 7 Remove the s c rew from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer . Then lift out the dri ve cage. screw drive ca ge[...]

66 Adding P arts www .dell .com | support. dell.c om 8 Remove the met al plate from the selecte d bay by worki n g the p late back and forth to break the perforations around the edges. 9 T o install a new drive in t he lower 3.5-inch bay , slide th e drive into th e bay and secure it w ith three s crews. screws (3) slots (6)[...]

Adding P arts 67 T o install a new dr ive in the upper 3.5 -inch bay , first r emove the 1/4-inc h s crew and drive bra cket from the driv e cage. At ta ch the new drive to the b racket with two dr ive screws on the ri ght side. The n slide the drive into th e drive b ay and secure it to the drive cage with on e 1/4 -inc h scr ew on e ach sid e. HI[...]

68 Adding P arts www .dell .com | support. dell.c om NOTICE: When you attach the ex tra connector to the new drive in the following step, match the colo red strip on the cab le with pin 1 on the drive. power ca bl e from power supply[...]

Adding P arts 69 12 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive. cable pi n 1[...]

70 Adding P arts www .dell .com | support. dell.c om 13 Insert the front panel hooks into t he comp uter slots, and snap th e front pa nel back o nto the co mputer . 14 Replace the comp ute r cover (see page 71 ). NOTICE: T o connect a network ca ble, first pl ug the cabl e in to the ne twork jack and th en plug it in to the computer . 15 Plug your[...]

Adding P arts 71 R eplacing the Computer Cover CAUTION: B efore you begin any of the procedur es in this section, follow the safety in structions on page 7. NOTICE: T o disconne ct a netw ork cable, fi rst unplu g the cable from your comput er and then un plug it fr o m the netw ork jack. 1 T urn off the computer and devices, and disconnect them fr[...]

72 Adding P arts www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 4 Appendix Spec ificat ions Standard Set tings Contact ing Dell R egulato r y Information W arranty and R eturn Po licy Information[...]

74 Appendix www .dell .com | support. dell.c om Specifications Micr opro cesso r Microprocess or type Intel ® Pe n t i u m ® III microprocessor L1 ca che 32 KB (1 6-KB dat a cache; 1 6-KB instr uction cache) L2 cache 256-KB A dvanced T ran sfer Cache that re sides in the p rocesso r cor e. The L 2 cache runs at the processor in ternal clock speed[...]

Appendix 75 Memo ry Archit ecture non-E CC PC13 3 SDRAM Memory connec tors two; gold contac ts Memory capaci ties 64, 128, and 256 MB (non -ECC) Minimum memory 64 MB (non-ECC) Maximum memory 512 MB ( non-ECC) F requency 133 MHz Clock cycle 7.5 ns (supports 4 cl ocks only) CAS latency 3 SPD revision 1.2 A Bufferin g unbuffered Vo l t a g e 3 . 3 V D[...]

76 Appendix www .dell .com | support. dell.c om Aud io 1 three miniat ure jac ks for line in , line out , and microphone NIC 2 RJ45 connector th at supports 10BA SE- T and 100BAS E- T Eth ernet sta ndards Keyboard 6-pin mini -DIN connec tor Mouse 6-pin mini -DIN connector MIDI/game 1 15-pin connecto r USB two USB-complia nt connectors Inte rnally a[...]

Appendix 77 Po w e r l i g h t g r e e n Hard-drive access light green Netwo r k ligh t s (opt io nal) green and ye llow Diagno stic code lights four b icolor (yell ow and gr een) locat ed on back panel Po we r DC power supply : Wa t t a g e 2 0 0 W Heat dissipat ion 778 BTU (fully loaded computer without monitor) V oltage (sw itch -sele ctabl e on[...]

78 Appendix www .dell .com | support. dell.c om Standard Set tings The system setup program contains the standar d settings for y our computer . NOTICE: Un less y ou are a n expe rt comp uter u ser , don’t chan ge the setting s for th is prog ram . Cer tai n chan ges migh t ma ke your com pute r wo rk inco rrect ly . See the following figure for [...]

Appendix 79 Viewing Set tings 1 T urn on (or r estart) your computer . 2 When the blue Dell logo appears, press <Del> immed iately . If you wa it too long and t he operating s ystem logo appea rs, continue to wait until you see the W indow s desktop. Then shut down your computer and try again. System Setup Screens The system setup s c reens a[...]

80 Appendix www .dell .com | support. dell.c om • The left si de lists configuratio n options and their settings for the hardwar e installed in your computer . Y ou c an cha nge settings enclosed in brac kets , but not those that are grayed ou t. Op tions ide n ti fied by an a r rowhead (>) p rovide acc es s to subm enus. • The top-right sid[...]

Appendix 81 If you have to repe atedly r eset time a nd date i nforma tion afte r turnin g on the computer , replace the battery . CAUTION: A new batter y ca n explode if it is incorrectly i nstalled . Replace the 3-V CR2032 batter y only with the same or equiv alent type recommended by the manufacturer . Discard used batteries according to the man[...]

82 Appendix www .dell .com | support. dell.c om Contacting Dell HINT : T oll-free numb ers are fo r use w ithin the countr y for which th ey are listed. When you need to contact Dell, use the telephone numb ers, codes, and electronic addresses provided in the following tabl es . If you need assistance in determining which codes t o use, contact a l[...]

Appendix 83 Belgium (Brussels ) Inte rnati onal Access Code: 00 Country Code: 32 City Code: 2 T echn ical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Sma ll Bu si ne ss Sale s toll free : 0800 16884 Corpor ate Sa les 02 481 91 00 F ax 02 481 92 99 Swit chboa rd 02 481 91 0 0 We b s i t e : htt p://support.euro.dell.com E-mail: tech_be@dell[...]

84 Appendix www .dell .com | support. dell.c om Chin a (Xi amen ) Country Code: 86 City Code: 592 T echn ical Support toll f ree: 800 858 2437 Cust o mer Experien ce toll free: 800 858 2060 Home a nd Small Bu siness toll fr ee: 800 858 2222 P ref err ed Acc ounts Divisi on toll fr ee: 8 00 858 2062 Lar ge Co rpora te Acc ounts toll fr ee: 800 858 2[...]

Appendix 85 Fr a n c e (P aris/Montp ellier) Inte rnati onal Access Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business T echn ical Suppor t 0825 387 2 70 Cust omer Ca re 0825 823 833 Switc hboard 0825 004 700 S w i t c h b o a r d ( A l t e r n a t i v e ) 0 49 97 54 00 0 Sales 082 5 004 700 F ax 0825 004 701 We b s i t e : htt p:[...]

86 Appendix www .dell .com | support. dell.c om Hong K ong Inte rnational A ccess Code: 001 Country Code: 852 T echn ical Suppor t toll free: 800 96 4107 Cust omer Serv ice (Penang, Malaysi a) 604 63 3 49 49 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 09 64 1 0 9 Corporate Sales toll free: 800 9 6 4108 Ireland (Cherrywood) Inte rnational A [...]

Appendix 87 Japan (Kawasak i) Inte rnati onal Access Code: 001 Country Code: 81 City Code: 44 T echn ical Support (Server) toll free: 0120 - 19 84-35 T echn ical Support (Dimen sion™ and Ins piron™) T echn ical Suppor t Outside of Japan (Dime nsion and Inspiron) toll f ree : 0120- 1982-2 6 81-44 -520-1 435 T echni cal Su pport ( Dell P rec isio[...]

88 Appendix www .dell .com | support. dell.c om Latin Amer ica Cust omer T ech nical Su pport (Austi n, T exas, U.S.A.) 512 72 8-409 3 Cust omer Ser v ice (Austin, T exas , U.S.A. ) 5 12 728- 3619 F ax (T echnical Support and Customer Servi ce)(A ustin, T exa s, U. S.A.) 512 728- 3883 Sale s (Austin , T exas, U.S .A.) 512 728-43 97 Sale sF ax (Aust[...]

Appendix 89 Mexico Inte rnati onal Access Code: 95 Country Code: 52 City Code: 5 Automated Order -Status Sy stem ( Austin, T exas, U.S.A.) 512 72 8-068 5 AutoT ec h (Automated techni cal suppo rt) (Austi n, T exas, U.S.A .) 51 2 728-0 686 Customer T ech ni cal Support 525 2 28-7870 Sale s 525 2 28-7811 or tol l f ree : 9 1-800- 900-37 or tol l f re[...]

90 Appendix www .dell .com | support. dell.c om Norway (L ysaker) Inte rnational A ccess Code: 00 Country Code: 47 T echn ical Support 671 1 6882 Relational Customer Car e 6 71 17514 Home/Smal l Busines s Customer C a re 231622 98 Swit chboa rd 671 16 800 F ax T ech nical Suppo rt (Uppla nds V as b y , Sw eden) 46 0 85 590 05 594 F ax Switc hboar d[...]

Appendix 91 South Africa (Joh ann esburg) Inte rnati onal Access Code: 09/091 Country Code: 27 City Code: 11 T echn ical Suppor t 011 709 77 10 Cust omer Ca re 011 709 7707 Sales 011 7 09 7700 F ax 011 706 0 495 Swit chboa rd 011 7 09 7700 We b s i t e : htt p://support.euro.dell.com E-mail: dell_za_support@d ell.com Southeast Asia n an d P acific [...]

92 Appendix www .dell .com | support. dell.c om Sweden (Upplands V asby) Inte rnational A ccess Code: 00 Country Code: 46 City Code: 8 T echn ical Suppor t 08 590 05 199 Rela t ion a l Custom e r Care 08 590 05 642 Home/Smal l Busines s C us tomer Care 08 587 70 5 27 F ax T ech ni cal Suppor t 08 590 05 5 94 Sale s 08 590 05 185 We b s i t e : htt [...]

Appendix 93 U.K. (Bracknell) Inte rnati onal Access Code: 010 Country Code: 44 City Code: 1344 T echnical Suppor t (Corporate/Pr eferred Acco un ts /P AD [100 0+ emplo y e es ]) 08 70 908 050 0 T echni cal Su pport (Dir ect/P AD an d Gener al) 0870 908 080 0 Global Accounts Customer Care 01344 723186 Home an d Sma ll Busin ess Custome r Care 087 0 [...]

94 Appendix www .dell .com | support. dell.c om R et urning Items for W arranty R epair or Credit P repare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorizati on number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a lette r descri bi ng the[...]

Appendix 95 4 P ack the equipment to be returned in the original (or equivalent) packing m ateria l s. Y ou are r esponsible for paying shipping e xpenses. Y ou are also r esponsible for insuring any pr oduct returned, and you ass ume the risk of loss during shipment to Dell. Collect-on-deliv ery packages are not a ccepted. Returns tha t are mis si[...]

96 Appendix www .dell .com | support. dell.c om If necessary , consult a Dell T echnical Support r epresentative or an expe rienced radio/television technician for additional suggest ions. Y ou may find the FCC Interf erenc e Han dbook, 1986 , t o b e h e l p f u l . I t i s a v ai l a bl e f r o m the U.S. Government P rinting Office, W ashington,[...]

Appendix 97 FCC Notices (U.S. Only) Most Dell co mputer systems are class ified by the F ederal Communications Commission (FCC) as Class B digital devices. However , the inclusion of certain options can change the rating of some configurations to Class A. T o determine which clas sification applies to your computer s ystem, e xami ne all FCC regist[...]

98 Appendix www .dell .com | support. dell.c om Class B This e quipme nt has b een test ed and f ound to c omply w ith the l imits for a Clas s B digi tal devi ce pursuant to P art 15 of th e FCC R ules. Thes e limits ar e designed to provide reasonable protect io n agains t harmful interference in a re sidential installation. This equipment genera[...]

Appendix 99 Do not disp ose of the ba tte ry along wi th ho usehold wa ste. Contact your local waste disposal agency for th e address of the near est batte ry deposit sit e. NOM Information (Mexic o Only) The following information is provided on the device(s ) described in this document in compliance with the re quirements of the official Me xican [...]

100 Appendix www .dell .com | support. dell.c om Información para NOM (única mente para México) La información sigu iente se proporciona en e l dispositivo o en los dispositivos descritos en este docume nto , en cumplimiento con los re quisitos de la Norma Ofi cial Mexica na (NOM): W arranty and R eturn Policy Information Dell Computer Corporat[...]

Index 101 Inde x A audio . See sound B batte ry disposal, 8 1 rep l a c in g , 8 0 BIOS, 78 C cards adding, 4 5 connectors, 4 4 rem o v in g , 4 8 CD drive fixing problems, 2 9 CD-RW drive adding, 5 6 fixing problems, 3 0 compute r crashes, 3 2 error messages, 2 1 internal parts, 4 3 rem o v i n g co v er , 4 2 rep l a c in g co v e r , 7 1 specifi[...]

102 Index 102 Index messages sta rt-up , 2 1 Wi n d o w s , 3 1 modem fixing problems, 2 6 monitor fixing problems, 2 2 motherboard. See sy stem boa rd mouse fixing problems, 2 7 N network fixing problems, 3 1 P passwor d changing for Dellnet, 1 2 clearing sy stem setup, 8 0 powe r fixing problems, 2 0 turning off, 1 6 prin ter connecting, 1 3 fixi[...]