Dell 530 manual

www .dell.com suppor t.dell. com Dell Precision™ W orkStation 530 USER ’S GUIDE[...]

Notes, Notices, and Cautions NOTE: A NOT E indicates impo rtant information that he lps you make be tter use of you r compute r . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data an d tells yo u how to avo id the pr oblem. CAUTION: A CAUTION indicates a potentially hazardo us situation which, if no t avoided, may resul[...]

Contents 3 Contents 1 Safety Information Safety First—F or Y ou and Y our Computer . . . . . . . . . . . . . 10 When Working Inside Y our Com puter . . . . . . . . . . . . . . 10 Protecting Against Electrosta tic Discharg e . . . . . . . . . . . . 12 Ergonom ic Computin g Habits . . . . . . . . . . . . . . . . . . . 13 2 About Y our Computer Find[...]

4 Contents Changi n g the Boot Sequen ce . . . . . . . . . . . . . . . . . . 40 Network O perations . . . . . . . . . . . . . . . . . . . . . . 41 Integrat ed De vices . . . . . . . . . . . . . . . . . . . . . . . 43 Managea bility . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Dell OpenManage IT Assista nt . . . . . . . . . . . . . . . .[...]

Contents 5 Interior Serv ice L abel . . . . . . . . . . . . . . . . . . . . . . . 69 Comp ut e r Memo ry . . . . . . . . . . . . . . . . . . . . . . . . . 70 Computer Memor y Installation Guidelines . . . . . . . . . . . . 72 Upgra din g Com p ut e r Mem o ry . . . . . . . . . . . . . . . . . . 76 R emovin g a Memo r y Module . . . . . . . . . . . [...]

6 Contents 5 T echnical Specific ations 6 Solving P roblems Finding So lutions . . . . . . . . . . . . . . . . . . . . . . . . . 138 Po w e r Pr o b l e m s . . . . . . . . . . . . . . . . . . . . . . . . 139 Monit or Prob lems . . . . . . . . . . . . . . . . . . . . . . . 14 1 Video Problems . . . . . . . . . . . . . . . . . . . . . . . . 143 Soun[...]

Contents 7 System Messages . . . . . . . . . . . . . . . . . . . . . . . 182 System Beep Co des . . . . . . . . . . . . . . . . . . . . . . 190 Warning Messages . . . . . . . . . . . . . . . . . . . . . . 192 Diagnostics Me ssag es . . . . . . . . . . . . . . . . . . . . . 193 Diagno stic Ligh ts . . . . . . . . . . . . . . . . . . . . . . . 193 SN[...]

8 Contents CE Notice (E uropean Un i on) . . . . . . . . . . . . . . . . . . 23 3 Batter y Disposal . . . . . . . . . . . . . . . . . . . . . . . . 234 EN 55022 Compliance (Czech R ep ublic Only) . . . . . . . . . 235 VCCI Notice (J apan Only) . . . . . . . . . . . . . . . . . . . 235 MIC Notice (R epublic of K orea Only) . . . . . . . . . . . . . [...]

www .dell.com | support.dell.com SECTION 1 Safety Information Safety Fi rst —For Y ou and Y our Computer P ro tecting Against Electros tatic Discharge Ergonomic Computing Habi ts[...]

10 Safety Infor mation www .dell .com | support. dell.c om Safety First—F or Y ou and Y ou r Computer Use the following safety guidelines to help protect your computer system from potential damage and to ensur e your own personal safety . When W orking Inside Y our Computer Before you open the computer cover , perform t he following steps in the [...]

Safety I n form ation 11 In addition, ta ke note of the se safety guideline s when app ropriate: • When you disconnect a cable, pull on its connector or on its strain- re lief loop, not on the cable itself. Some cabl es have a connector with locking tabs; if you ar e disconnecting this type of cable, pr e ss in on the locking tabs before di sconn[...]

12 Safety Infor mation www .dell .com | support. dell.c om Protecting Against Electrostatic Discharge Static elect ricity can harm delica te components inside your comput er . T o prevent static damage, discharge static electricity from your body before you touch any of your computer ’ s electronic components, such as the microprocessor . Y ou ca[...]

Safety I n form ation 13 Ergonomic Computin g Habits CAUTION: Improper or prolonged keyboard u se may result i n inju ry . CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. F or comfort and efficiency , observe the following ergonomic guidelines when setting up and using your computer system: • P osition y[...]

14 Safety Infor mation www .dell .com | support. dell.c om Monito r and keybo ard positioned directly in front of the user Monitor scr een at or below eye l evel Feet flat on the f l oor Arms at des k level Wris ts re l axed a nd flat[...]

www .dell.com | support.dell.com SECTION 2 About Y our Computer Finding Inf o r mation and Assi stance Front View of Y our Co mp u te r Back View of Y our Computer Inside Y our Computer[...]

16 About Y our Computer www .dell .com | support. dell.c om Finding Information and Assistance The following table list s the reso urces that Dell provides as sup port tools. Additional resources may be shippe d with your compute r system. R esources and Support T ools Resour ce Cont en ts Using t he Res ourc e Setup and Q uick Refer ence Guide •[...]

About Y our Computer 17 OS CD T o reins tall yo ur o peratin g system, us e the OS CD that was shipped with you r computer . NOT E: The OS CD may not include a ll the latest drivers for your compu ter . If you rei nstall your OS, use the R esou r ceCD to reinstall drivers for th e dev ices shippe d with your compute r . F or mor e info rmation abou[...]

18 About Y our Computer www .dell .com | support. dell.c om Dell support websit e •A s k D u d l e y • Dell K nowledge Base •D e l l D o c u m e n t s •D e l l T a l k •F i l e d o w n l o a d s •T e c h F a x •V e n d o r l i n k s Go to http:/ /support.dell.c om : • Get h elp wit h general usage, installa tion, and troubleshooting[...]

About Y our Computer 19 F ront View of Y our Computer • Controls and lights • Connecting devices The following figures show the controls, lights, and other featur es on the front panel of your computer . The drive door can open and fold against the side of the computer . This allows fully unobstructed use of the external ly accessible driv es. [...]

20 About Y our Computer www .dell .com | support. dell.c om Fr ont View of the Com puter (Doors O pen) NOTE: See " System Light s " and " Di agnost i c Lights " for descriptions of light codes and o perati on s. diagno stic light s P ort 2 USB connectors (2) speaker/ headpho ne ja ck diskette-drive externally acce s s i bl e dri[...]

About Y our Computer 21 Openin g the Drive Door Controls and Lights • P o we r b ut t on — co n tro ls t he com put er' s AC input power . See the following table for power button functions on computers running Microsoft ® Wi n d o w s ® or W indows NT ® .[...]

22 About Y our Computer www .dell .com | support. dell.c om •P o w e r l i g h t — illuminates in two colors and blinks or r emains solid to indicate differ ent states. • Diskette-drive access light — illuminates when t he drive is reading data from, or wri ting data to , a diskette. W ait until this light turns off be f o re y o u re m o v[...]

About Y our Computer 23 F or example, you must connect most devices to a particular I/O port or connector to operate properly . Also , external devices like a print er usually r equire you t o load device drivers befor e they will work. • When connecting a USB mouse or ke yboard, ensur e that you connect to one of the P ort 1 USB connectors on th[...]

24 About Y our Computer www .dell .com | support. dell.c om Back View of Y our Computer The following figure shows the connectors, lights, and other featur es on the back of your computer . Back-P anel F eatures Connecting De vices When you connect external devices to your computer's back panel, follow thes e guid elin es: • Check the docume[...]

About Y our Computer 25 F or example, you must connect most devices to a particular I/O port or connector to operate properly . Also , external devices like a print er usually r equire you t o load device drivers befor e they will work. • When connecting a USB mouse or ke yboard, ensur e that you connect to one of the P ort 1 USB connectors on th[...]

26 About Y our Computer www .dell .com | support. dell.c om • Speaker/headphon e jack —used to connect computer speake rs, headphones, or other audio out put devices. This jack is amplified to support head p hones. • Line-in jack —used to connect recor d/playback devices such as cas sette playe rs, CD pl ayers, and VCR s. PS/2 Mouse Connect[...]

About Y our Computer 27 • A yel low ne twork a ctivity light f lashes when t he comp uter is transmitting or receiving network data. (A high volume of network traffic may make thi s light appear to be in a s teady "on" stat e.) • A dual-colored network link and speed light, which is gr een when a good connection exists between a 10- M[...]

28 About Y our Computer www .dell .com | support. dell.c om Inside Y our Compu ter •S y s t e m c a b l e s •S y s t e m b o a r d c o m p o n e n t s • Front panel compone nts The following figure shows the computer with the cover op en. NOTE: User ser vice access points a re co lor -code d green.[...]

About Y our Computer 29 Inside the Computer System Cable s The following illustration shows all potential connectiv ity throughout the computer . Connectivity is provided by the system board and front panel . power supply disket t e drive brac ket exter nally ac cessible -drive brac ket expansi on -card slot s I/O panel connectors AC power receptac[...]

30 About Y our Computer www .dell .com | support. dell.c om System Cabling speake r diskette drives externally accessible EIDE boota ble EIDE and/o r LV D S C S I fron t pane l cont rol pane l chassis intr usion switch microprocessor 0 fan microprocessor 1 fan ex pa ns io n ca r d fan powe r su pply telephony/modem expansi on card[...]

About Y our Computer 31 NOTE: The cont rol panel sh own in " S ystem Cab ling " is mounted to th e front of the chassis frame. It co ntrols the power button, p ower light, and hard-drive access light. The chassis in tr usion switch and the chas sis speaker are mounted inside the co mpu ter cover . For more informa tion on these components[...]

32 About Y our Computer www .dell .com | support. dell.c om System Boar d Components microp rocessor 1 with hea t sink VRM 0 connector secondar y EIDE connector RIMM sock ets (4) diskette-drive connector 32-bit PCI expan sion card connec tors (3 ) batter y socket expa ns ion ca rd fan co nnector auxilia r y drive acce ss lig ht connector password j[...]

About Y our Computer 33 System Board L abels The following table lists the labe ls for connectors and components on the system board, a nd briefly describes the function of each. System-Board Labels Connector or Com ponent L abel 1394 IEEE 1394 conne ctor AGP AG P Pr o ex pansion-car d connector A UDIO Audio conn ectors A UX_LED Auxiliary dr ive ac[...]

34 About Y our Computer www .dell .com | support. dell.c om Fr ont Pane l Components The front panel provides conn ecti vi ty for the computer fr on t I/ O pa nel as well as se veral components located inside th e chassis. The foll owing figur e shows the principal connectors on the front panel. SCSI L VD SCSI conn ect or SPK R Syst em b oard spea [...]

About Y our Computer 35 NOTE: The control panel is mounted to the front of the chassis frame. It controls the pow er button, p ower ligh t, and hard-dr ive access l ight. T he chassi s intr usion swi t ch and the chassis sp eaker are mou nted inside the co mputer cover . For more informa tion on thes e components , see the Ser v ice Ma nual . Front[...]

36 About Y our Computer www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 3 Advanced F eatures System Se ttings Manageabil ity Securit y P as sw o rd Protec ti on Jumper Set ti ngs Install ing and Configur ing Sof tware TAPI IEEE 1394 (FireWire) P ower Management Dell Syst em Ut iliti es[...]

38 Advanced F eatures www .dell .com | support. dell.c om System Settings • Entering system setup • System setup screens • Syst em setup nav i g ati on keys • Changing the boot sequence • Network opera tions • Integrated devices Each time you start your computer , it compares the installed hardwar e with the system config uration inform[...]

Advanced F eatures 39 The System Setup menu appears. If you wait t oo long and your operating system begins to load i nto memory , let the computer c om plete the load operation ; then restart the com put er and try again. NOTE: T o en sure an orderly system s hutdown , consu lt the document ation that accompan ied your o pera ting system. System S[...]

40 Advanced F eatures www .dell .com | support. dell.c om NOTE: For most of the op tions, any c hanges you make are recorded but do not take effect until the next time you turn on the computer . For a few options (as noted in the hel p area), the chang es take effect immedi ately . Changing the Boot Sequence The boot seque nce allows you to specify[...]

Advanced F eatures 41 NOTE: Write down your cur rent boo t sequence i n case you want to restore it. 2 P ress the up- and down-arrow keys to move through the list of devices. 3 P ress the spacebar to enable or disable a device (enabled dev i ces appear with a check mark ). 4 P ress plus (+) or minus (–) to move a s elected device up or down the l[...]

42 Advanced F eatures www .dell .com | support. dell.c om Netwo rk In ter fac e Con trol ler This option, under the Integr ate d Dev i ces menu, enables or disables the integrate d network adap ter . This field also a llows you to enable MBA supp ort. Option se tt ings: • On — The int egra ted n etwo rk ad apte r i s en able d. • On w/ MBA ?[...]

Advanced F eatures 43 NOTE: Y o u must restart the com puter before Netw ork Int er fac e Contro ller option settings will take effect. Inte gra t ed D e vic es Y ou computer has several integrated devi ces. F or these devices to be accessible to the OS , the corr esponding op tions in syst em setup must be configured properly . T o ena ble or disa[...]

44 Advanced F eatures www .dell .com | support. dell.c om Manageability The following systems management applications ar e optional and can be included on your computer when you order it. Y ou can also download the applic ations from th e Dell suppo rt websi te and install t hem on you r computer . See " Downloading Systems Management Utiliti [...]

Advanced F eatures 45 • Access information about your computer , such as how many processors it has and wh at operating syst em it is runni ng • Monitor the status of your computer , such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices • Change the state of your computer , such as upda[...]

46 Advanced F eatures www .dell .com | support. dell.c om Security The computer provides the following methods to phy sically secure it: • Chassis intr usion detection • Secu rity cabl e slot an d padlo ck ring Chassis Intrusion Detecti on The chassis intrusion monitor can detect whether the computer is opened. The Chassis Intrusion option in s[...]

Advanced F eatures 47 Security Cabl e Slot and Pad lock Ring The computer has features that allow you to attach commercially av ailable antithef t devices : • Pa d l o c k r i n g —t o prevent unauthorized access to the interior of your computer , install a standar d padlock through the rings in the computer chassis and cove r . • Security ca[...]

48 Advanced F eatures www .dell .com | support. dell.c om P assword Protection The computer provides the following types of pas sword protection: •S y s t e m p a s s w o r d •S e t u p p a s s w o r d System P assword • Assigning a system p assword • Using yo ur system pa ssword • Deleting o r changing an existing system password System [...]

Advanced F eatures 49 2 Highlight System P assword and then press the left- or right-arrow ke y . The option he ading changes to Enter P asswo rd , foll owed by an e mpty 32-character field in s quare brack ets. 3 T ype your new syste m passwor d. Y ou can use up to 32 characters. As you pr ess each char acter k ey (or the space bar for a blank sp [...]

50 Advanced F eatures www .dell .com | support. dell.c om If P assword St atus is set to Lo ck ed , the followi ng prompt ap pears: Type the password and press <Enter>. NOTE: If you have assig ned a setup p assword , the c omputer acce pts your setup passw ord as an alt erna te system pa ssword. If you enter a wrong or incomplete system pa ss[...]

Advanced F eatures 51 P a ssword option, pr ess <Alt><B> to reboot the computer , and then r epeat steps 3 through 5. 6 T o assign a new p assw or d, follow the p roc edur e in " Assigning a System Passw ord ." Setup P assword • Assigning a setup passw ord • Operating your computer with a setup password enabled • Del eti[...]

52 Advanced F eatures www .dell .com | support. dell.c om NOTE: If the two passwords are different, the setup password can be use d as an alt ernat e system p assword . However , the system pass word cannot be used in place of t he setup pas sword. A change to Setup P assword becomes effective immedia tely (rebooting the computer is not requir ed).[...]

Advanced F eatures 53 1 T urn off the computer and devices, disconnect them from t heir electrical outlets, an d wa it 10 to 20 seconds. 2 Lay the computer on i ts rig ht s ide. 3 Open the comput er cover . 4 Remove the j u mpe r plug from the PSWD jump er to di sable the passw ord fea t ure. See " Jumpe r Sett ings " t o locate the passw[...]

54 Advanced F eatures www .dell .com | support. dell.c om options appe ar a s Not Ena b led , meaning that the pas sword featur e is enabled but that no pass word is assigned. 16 Assign a new system and/or setup passw ord.[...]

Advanced F eatures 55 Jumper Settings The following fig ur e shows the locatio n o f t he jumpe rs on the s yste m boar d. System Bo ard Jumpers NOTICE: Before changi ng a jumper se tting, veri f y t ha t the standb y power light o n the system board has turned off . Otherwise, damage to your c omputer or unpredic table results may occur . T o loca[...]

56 Advanced F eatures www .dell .com | support. dell.c om Installing and Configur in g Software See " Finding Information and Assistance " f or a li st of soft ware resou rces available t o you from Dell, including drivers, utilities, documentation, and operating s ystem backups. B efore inst alling softwar e that was not p rovided with y[...]

Advanced F eatures 57 TA P I The TAPI featur es of your compu ter enable Microsoft ® Wi n d o w s ® -based applicat ions to operate wi th a wide variety of telephony devices, including voice, data, fax, video , and so forth. T API applications req uire a T API service provider (TSP), which is a softwar e driver tha t allows T API applications to [...]

58 Advanced F eatures www .dell .com | support. dell.c om 3 Open the compu ter cover . 4 Install the TAPI-compliant expansion ca rd . See the manufacturer ’s document ation for mor e information. 5 Connect the 4-pin T API cable to t he T A P I system-board connector . T o locate the T API connect or on the system board, see " Sy stem Board C[...]

Advanced F eatures 59 2 Lay the computer dow n on its right side. 3 Open the comput er cover . 4 Install the TAPI-compliant exp ansion card . See the manufacturer’s document ation for mor e information. 5 Enter s y stem setup , click Int e grate d Devic es , and change the setting for Sound to Off . 6 Connect external audio devices to the sound c[...]

60 Advanced F eatures www .dell .com | support. dell.c om IEEE 1394 (FireWire) F i reW ire is a high-speed data bus that is defined by IEEE Standar d 1394- 1995. This protocol is a scalable, flexible, low -cost digital interface. It c an move large amounts of data b etwe en computers and peripheral devices, using simplified cabli ng, hot-swa pping,[...]

Advanced F eatures 61 P ower Management Y our computer can be set to use less power when you are not working. Y ou control the power usage through the OS installed on your computer and cer t a i n op ti on settin g s in syste m setup . These periods of reduced power are called "sleep st ates": • Standby . In this sleep state, power is r[...]

62 Advanced F eatures www .dell .com | support. dell.c om NOTE: F or more inf or ma t ion on power ma nagement , see your OS docum entatio n. Po wer Management Sleep State W ake-Up Methods Windows ® 2000 Window s NT 4.0 Standby • P ress the power button • Aut o power on •P M E • Move or click the PS/2 mouse • Move or click t he USB mouse[...]

Advanced F eatures 63 Dell Syste m Utilities If you received your computer from Dell with the OS preinstalled, D ell also installed the system utilities. If you are reinstalling the OS, you also need to reinstall the system utilities on your computer . The utilities are available on the Dell Reso urceCD and from the Dell support website. See "[...]

64 Advanced F eatures www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 4 R emoving and Installing P arts Computer Cov er Inte ri or Ser vice Label Computer Memory Disk Dri ves and Media Expansion Cards Micropro cessor Airflow Shroud Micro processor VRM Computer Batt ery[...]

66 R emoving and Installing P arts www .dell .com | support. dell.c om Computer Co ver • Opening the computer cover • Closing the computer cover Opening the Computer Cover CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." NOTICE: Before disconnecti ng a device f rom the computer , wait 1[...]

R emoving and Installi ng P arts 67 Openin g the Computer Cover Closing the Computer Cover 1 Check all cable connections, especially those that might have come loose during your work. F old cables out of the way s o that they do not obstruct the computer cover . 2 Ensur e that no too ls or e xtra parts (including scr ews) ar e left inside the compu[...]

68 R emoving and Installing P arts www .dell .com | support. dell.c om Closing the Computer Cover 4 Stand the computer upri ght. 5 If you ar e using a padlock to secure your computer , install the padlock. padloc k ri ng cover release latch security cable slot[...]

R emoving and Installi ng P arts 69 Interior Ser vice L abel A se rvic e labe l aff ix ed to t he in side of yo ur co mputer cove r prov ides information about work ing inside your computer . Interi or Ser vice L ab el interior service label[...]

70 R emoving and Installing P arts www .dell .com | support. dell.c om Computer Memor y • Computer memory installa tion guidelines • Upgrading computer memory • Removing a memory module • Installing a memory module • Removing memory riser boards • Installing memory riser boar ds Y our computer supports dual-channel RDRAM RIMMs in 64-, 1[...]

R emoving and Installi ng P arts 71 Memory Module Label System Boar d Memory Components 128MB/16 ECC xxx number of memo r y devices in RIMM suspend-to-RAM (STR) light pair 1 socket 1 socket 4 socket 3 socket 2 pair 2[...]

72 R emoving and Installing P arts www .dell .com | support. dell.c om Memory Ri ser Board Components Computer Memory Installation Guideli nes • System boar d instal lation • Riser board ins tallation • Memory addresses • Sample configurations System B oard Instal lation When installing memory modules in th e system boar d sockets and not u[...]

R emoving and Installi ng P arts 73 • Memory sockets must be upgraded in matched pairs. In other wor ds, two sock ets in a pair must contain modules of identical capacity , number of components, and speed. S ee " System Board Memory Components " to identify pairs of sockets. • Mixe d pairs of ECC and non-ECC modules all function as no[...]

74 R emoving and Installing P arts www .dell .com | support. dell.c om Addressing Memory with 4-GB Configurations I f y o u u s e o p t i o n a l m e m or y r i se r b o a rd s a n d e i g h t , 5 1 2 -M B R I M Ms , yo u c a n install 4 GB of p hysical computer memory . Current wo rkstation-class OSs (such as Microsoft ® Wi n d o w s N T ® and W[...]

R emoving and Installi ng P arts 75 Sample Configurations Sample Configurat ions without Memory Riser Boards T ota l Mem ory So cket 1 Socket 2 Soc ket 3 Socket 4 128 MB 64 MB 64 MB CRIMM CRIMM 256 MB 64 MB 64 MB 64 MB 6 4 MB 256 MB 128 MB 128 M B CRI MM CRI MM 384 MB 128 MB 128 M B 64 MB 64 MB 512 MB 128 MB 128 M B 128 MB 12 8 MB 512 MB 256 MB 256[...]

76 R emoving and Installing P arts www .dell .com | support. dell.c om Upgrading Comput er Memory CAUTION: RIMMs can get very hot during normal operation. B e sure that the RIMMs have had sufficient time to cool before you touch them. CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." NOTICE:[...]

R emoving and Installi ng P arts 77 5 If necessary , remove memory modules that occupy system boar d sockets in whi ch you plan to install upgrade modules. 6 If you have the o ptional me mory ris er boar ds inst alled and y ou plan to install upgrade modules on the riser boar ds, remove the riser boards . 7 Install the upgrade modules in syst em bo[...]

78 R emoving and Installing P arts www .dell .com | support. dell.c om 14 When the System Memory tota l is co r rect, exit sy st em setup . 15 R un the Dell Diagnostics to verify that the memory modules are operating properly . Removi ng a Memory Module NOTICE: Before disconnecti ng a device f rom the computer , wait 10 to 2 0 seconds af ter discon[...]

R emoving and Installi ng P arts 79 Installi ng a Memory Module 1 P ress the securing clips at each end of the socket outwar d until they snap open (see the followi ng fi gur e). 2 Align the slots on the bottom o f the module wit h the ridges ins ide the soc ket. NOTICE: T o avoid damage to the memor y modu le, press the module stra ight down into [...]

80 R emoving and Installing P arts www .dell .com | support. dell.c om a Lift the retention bracke t up to disengage it from the chassis. b Lift the brack et away from the chassis . NOTICE: T o avoid damage to the mem or y riser board, press the securing clips with equal forc e applied at each end of the memor y socket. 3 Remove memory riser board [...]

R emoving and Installi ng P arts 81 R emoving Memory Riser Boards memor y riser board retenti on bracke t memor y riser board B syste m boar d memor y riser board A securing clips (2)[...]

82 R emoving and Installing P arts www .dell .com | support. dell.c om Installi ng Memory Riser Boards NOTICE: System board memor y soc kets 3 and 4 c an eith er be empty or contain CRIMMs. S ockets 3 an d 4 cannot contain RIMMs wit h memor y riser boards install ed in soc kets 1 and 2. 1 If any RIMMs occupy memory s ockets on the system board, rem[...]

R emoving and Installi ng P arts 83 Installing Memory Riser B oards memor y riser bo ard retenti on bracke t memor y riser board B syste m boar d memor y riser board A memor y sockets (4 )[...]

84 R emoving and Installing P arts www .dell .com | support. dell.c om Disk Drives and Media • Installing a CD, zip , or other externally accessible dr ive • Installing a hard drive • EIDE device inst allation guideline s • SCSI device installat ion guidelines Y our compu ter provides the following drive ba ys : • One 3.5- inch disk ette [...]

R emoving and Installi ng P arts 85 Drive T ypes disk ette dr ive 5.25 -inc h drive 2 ( 1.6- i nch hig h) 3.5-i nch dri ve 3 (1-inch high) 3.5-i nch dri ve 2 (1-inch high, or 1.6-inch high) 3.5-inch drive 1 (1.6-inch high) 5.25 -inc h drive 1 ( 1.6- i nch hig h) 5.25 -inc h drive 3 ( 1.6- i nch hig h) or 3.5-inc h drive 4 (1 -inch high )[...]

86 R emoving and Installing P arts www .dell .com | support. dell.c om Installi ng a CD, Zip, or Other Externally Acc essible Dri ve NOTE: If you are replac ing a har d drive t hat conta ins data yo u want to kee p, be s ure to ba ck up yo ur file s befor e you be gin this proce dure. CAUTION: Before you per form this procedure, see " Safety F[...]

R emoving and Installi ng P arts 87 R emoving an Externally -Accessible Drive[...]

88 R emoving and Installing P arts www .dell .com | support. dell.c om R emoving the Disket te Drive 7 Unpack the replacement drive and prepare it for installat ion. NOTICE: Ground yours elf by tou ching an unpaint ed metal sur face on the back of the com puter . See the doc u m ent atio n tha t accomp ani ed the driv e to verify t hat the drive is[...]

R emoving and Installi ng P arts 89 8 If the replacement drive does not have bra c ket rails attached, remove the rails from the old drive by removing the four screws that secur e the rails to the drive. Th en at tach the bracket rails to the replacem ent drive (see the following figure). NOTE: If you are not repl acing an exi sting dri ve and the [...]

90 R emoving and Installing P arts www .dell .com | support. dell.c om Installing an Externally-Accessible Drive[...]

R emoving and Installi ng P arts 91 Installing the Diskette Dr ive 10 If you ar e installing a drive that has i ts own controller card, ins tall the controller card in an expansion sl ot . See the documentation tha t accompanied the drive and controller card to verify that the configuration is corr ect for your computer . Change any sett ings neces[...]

92 R emoving and Installing P arts www .dell .com | support. dell.c om • Conne ct the approp riate interface cable to the interface connector on the back of the drive. If you ar e installing an EIDE or SCSI drive and you have another drive of the same type in the comp uter , you can use the spare con n e c to r on th e in te r f a ce cabl e for t[...]

R emoving and Installi ng P arts 93 • F or a drive t hat has audio outp ut capabil ity , such as a CD dri ve, connect the audio cable to the audio (CD input) connector on t he sys t e m boa rd. Attaching Cables for an Externally Accessible Drive DC power cab le drive inte r face cable secondar y EIDE system boa r d c onnecto r L VD SC SI system b[...]

94 R emoving and Installing P arts www .dell .com | support. dell.c om Attac hing C ables for t he Di skette Drive 13 Ensure that all cables are fir mly connected. F o ld cables out of the way to provide airfl ow for the fan and cooling vents. diskette system board c onnecto r DC powe r ca bl e drive inte r face cable cabl e cli ps (2 ) cable retai[...]

R emoving and Installi ng P arts 95 14 If the driv e bay wa s pr eviously empty , remove t he corr esponding insert from the front panel. F r om i n side t he cover , press the ends of the insert outward with your finger until the insert snaps free of the front pa nel. NOTE: If yo u are installin g a hard d rive, do not re move the driv e bay inser[...]

96 R emoving and Installing P arts www .dell .com | support. dell.c om NOTE: T ape drives sold by Dell come with th eir own operating sof tware and d ocument ation. After you install a tape dr ive, refe r to t he document ation that ca me with the drive fo r instr uctions on installing an d using the ta pe dri ve sof tw are. Installi ng a Hard Driv[...]

R emoving and Installi ng P arts 97 R emoving a Hard Drive 7 Unpack the replacement drive and prepare it for installation. NOTICE: Ground yourse lf by tou ching an unpaint ed metal sur face on the back of the com puter . See the documentatio n tha t accomp anied the drive to verify that the drive is configur ed for your computer . Change any settin[...]

98 R emoving and Installing P arts www .dell .com | support. dell.c om 8 If the replacement drive does not have bra c ket rails attached, remove the rails from the ol d drive by removing the four screws that sec ure the rails to the drive. T hen attac h the bracket rail s to the replac e ment drive (see the following figure). NOTE: If you are not r[...]

R emoving and Installi ng P arts 99 Installing a Hard Drive 10 If you ar e installing a drive that has i ts own controller card, ins tall the controller card in an expansion sl ot . See the documentation tha t accompanied the drive and controller card to verify that the configuration is corr ect for your computer . Change any sett ings necessary fo[...]

100 R emoving and Installi ng P arts www .dell .com | support. dell.c om • Conne ct the approp riate interface cable to the interface connector on the back of the drive. If you ar e installing an EIDE or SCSI drive and you have a nother drive of the same type in the comp uter , you can use the spare con n e c to r on th e in te r f a ce cabl e fo[...]

R emoving and Installi ng P arts 101 Attaching Cables fo r a Hard D rive 13 Ensure that all cables are fi rmly connected. F old cables out of the way to provide airfl ow for the fan and cooling vents. DC powe r ca bl e prima r y EI DE system bo ard connec tor L VD SCSI sy stem board c onnecto r drive inte rf a ce cable[...]

102 R emoving and Installi ng P arts www .dell .com | support. dell.c om 14 If the driv e bay wa s pr eviously empty , remove t he corr esponding insert from the front panel. F rom inside the cove r , press the ends of the insert outward wit h your finger until the insert s naps fr ee of the front pa nel. NOTE: If yo u are installin g a hard d rive[...]

R emoving and Installi ng P arts 103 EIDE Device Installat ion Guidelines Jumper Settings All EIDE drives should be configured for the Cable Select jumper position, which assigns master and s lav e st a tus to drives by their position o n the interface cable. When two EI DE drives are connected to a single EIDE interface cable and are configur ed f[...]

104 R emoving and Installi ng P arts www .dell .com | support. dell.c om EIDE Cabl es T o transfer data at full sp eed, Ultra A T A/100 hard dri ves requir e an 80- conductor cable like that used with A T A/66 drives. The 80-conductor cable has a 40- pin connector lik e the A T A/33 cable, but it has twice as many wir e s within the cable. If you u[...]

R emoving and Installi ng P arts 105 SCSI devices inst alled by Dell are configur ed correctly during t he manufacturing process. Y ou do not need to set the SCSI ID for these SCSI devices. If you attach a dditional opt io nal SCSI devi ces, refer to the docume ntation for each device for information about s etting the appropriate SCSI ID number . [...]

106 R emoving and Installi ng P arts www .dell .com | support. dell.c om • Although you install SCSI devices essentially the same way as other devices, thei r configuration requir e ments are differ en t. F o r details on configuring your particular SCSI subs ystem, r efer to the documentation for your SCSI devices and/or your host adapter car d.[...]

R emoving and Installi ng P arts 107 Expansion Cards • Installing an expansi on card • Removing an exp ansion card Y our computer provides expansion slots for the following car d s: • Up to thr e e 32-bit, 33 - MHz PCI ca rds. • Up to tw o 64-bit, 66 -MHz PCI e xpansion car ds. • One 32-b it AGP card. The e xpansion slot supp orts AGP 4x [...]

108 R emoving and Installi ng P arts www .dell .com | support. dell.c om Expansion Card T ypes NOTE: Th e AGP expansion slot only supports 1.5 - V cards. 32-bit PCI card 64-bit PCI card AGP 4x card AGP 4x Pr o card[...]

R emoving and Installi ng P arts 109 System Board Expansion Ca rd Components NOTE: In stall only 66-MHz expansion cards in the 66-MHz slots. Y ou ca n install 33 -MHz cards in the 6 6-MHz slots. However , the entire bus, includin g the int egrated SCSI controller , will opera te at only 33 MHz. Installi ng an Expansion Card CAUTION: Before you per [...]

110 R emoving and Installi ng P arts www .dell .com | support. dell.c om R aising the Expansion Card Retention Ar m 5 If you are install ing a new expansion car d, remove the filler bracket for an empty car d-slot opening. Then continue with step 7 . 6 If you ar e r eplacing an e xpansion car d that is alr e ady i nstalled in the computer , remove [...]

R emoving and Installi ng P arts 111 CAUTION: Some netwo rk a dap ters automatically start the computer when they are co nne cted to a ne twork. T o guard again st electrica l shock, be sure t o unplug your comput er from its electrical outl et before installing any expansion cards and veri fy that the standby power light on the system board has tu[...]

112 R emoving and Installi ng P arts www .dell .com | support. dell.c om Installing an Expansion Card 9 Lowe r the expansion card retention arm and pr ess it into place, securing the exp ansion card(s) in the chassis. 10 Connect any cables that should b e attached to the card. See the documentation for the card for information about the card's[...]

R emoving and Installi ng P arts 113 12 Stand the computer u pright. 13 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. NOTE: If enabled, t he Chassis Intrusion option will cause the following message to be display ed at the ne xt system st art-up: ALERT! Cover was previously removed. 14 If you insta lled a sou[...]

114 R emoving and Installi ng P arts www .dell .com | support. dell.c om 4 P ress the lever on the expansion card r etention arm a nd rais e the re tention arm (see " Raising the Expansion Card Retention Arm "). 5 If necessary , disconnect any cables connected to the car d. 6 Grasp the car d by its top corners, and eas e it out of its con[...]

R emoving and Installi ng P arts 115 Microprocesso r Air f low Shroud • Removing the microprocessor airflow shroud • Installing the microprocessor a irflow shroud Removi ng the Microprocessor Airflow Shroud CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." NOTICE: Before discon necting a[...]

116 R emoving and Installi ng P arts www .dell .com | support. dell.c om R emoving the Microproce ssor Airflow Shroud Installi ng the Micr oprocessor Airflow Shroud 1 Install the airfl ow shroud: • Insert the bott om anchor ta bs of the shr oud i nto the cha ssis anchor slots. • P ress the shroud tow a rd the chassis until the to p anchor ta bs[...]

R emoving and Installi ng P arts 117 4 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. NOTE: If enabled, t he Chassis Intrusion option will cause the following message to be display ed at the ne xt system st art-up: ALERT! Cover was previously removed.[...]

118 R emoving and Installi ng P arts www .dell .com | support. dell.c om Microprocessor • Installat ion guidelines •U p g r a d i n g t h e m i c r o p r o c e s s o r ( s ) Installa tion Guidel ines • A VRM must be ins talled for each microprocessor installed. T o locate the VRM and microprocessor sock ets, see " Syst em Board Component[...]

R emoving and Installi ng P arts 119 CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." NOTICE: Before discon necting a device fr om the computer , wait 10 to 20 seconds af ter disconnecting the computer from it s electrical outlet. Befor e removing a co mponent from th e system board, ver if[...]

120 R emoving and Installi ng P arts www .dell .com | support. dell.c om R emoving the Microproce ssor Heat Sink 3 Remove the microprocessor from its connector . Y our microprocessor uses a ZIF socket w ith a l ever-type handle that secure s or releases the microprocess or . T o remove the microprocessor , pull the socket lever up until the micropr[...]

R emoving and Installi ng P arts 121 R emoving the Microproc essor 4 Inst all the new mi cropr oce ssor i n the s ocket: a Ensure that the lever on the microprocessor sock et is fully ex tende d to the r elease posit ion. NOTICE: When you place the microproc essor in the socke t, ensure tha t the microprocesso r aligns pro per ly with the socket. T[...]

122 R emoving and Installi ng P arts www .dell .com | support. dell.c om d Rotate the socket lever ba c k toward the socket until it sna ps into place, securing the microprocessor . Installing the Microprocessor 5 Ins tall t he r epl acemen t mic ropr ocess or he at sin k: NOTICE: If you are not installing a microprocessor upgr ade kit from De ll, [...]

R emoving and Installi ng P arts 123 c F or each of the replacement metal clips t hat se cur e the hea t sink to the microp rocessor , fit the end of the c lip that does not hav e the latch to the heat sink retention base. Then, press down on the clip’s latch to secure the clip to the heat sink retention base (see " Removing the Microprocess[...]

124 R emoving and Installi ng P arts www .dell .com | support. dell.c om VRM •R e m o v i n g a V R M • Installing a VRM NOTICE: A VRM must be instal led for each micropr ocessor installed. T o locate the VRM and micro processor sockets, see " System Board Componen ts " or the i nterior ser vice la bel. Removi ng a VRM CAUTION: Before[...]

R emoving and Installi ng P arts 125 R emoving a VRM 4 Grasp the VRM b y its top corners, and ease it out of its connector . Installi ng a VRM 1 P ress the securing clips at each end of the socket outwar d until they snap open (see " Rem oving a VR M ") . 2 Align the slots on the bottom o f the module wit h the ridges ins ide the soc ket.[...]

126 R emoving and Installi ng P arts www .dell .com | support. dell.c om NOTE: If enabled, the Chassis Intru sion option will c ause the followin g message t o be display ed at the ne xt system st art -up: ALERT! Cover was previously removed.[...]

R emoving and Installi ng P arts 127 Computer Battery The 3.0- V CR2032 coin-cell battery installed on the system bo ard provides power to retain the configuration , date, and time i nformation w hen the computer is turned off. The computer ba t tery is designed to provide y ears of service witho ut being replaced. However , you may need to replace[...]

128 R emoving and Installi ng P arts www .dell .com | support. dell.c om NOTICE: If you use a blunt, noncond uctive ob ject to p r y the b atter y o ut of i ts socket, be careful not to touch the system board with the object. Be sure that the object is inserted between the batter y and the soc ket before you attempt to pr y out the batter y . Other[...]

R emoving and Installi ng P arts 129 NOTE: If enabled, t he Chassis Intrusion option will cause the following message to be display ed at the ne xt system st art-up: ALERT! Cover was previously removed. 10 Enter s y stem setup and enter the current time and date. Then e xit system set up and save the informat ion. 11 T urn off your computer and dis[...]

130 R emoving and Installi ng P arts www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 5 T echnical Specifications Micro processor Memory Syste m in fo rm atio n Video Audio Expansion bus Drives Ports Key combi nations Control s and lights Power Physical Environmen tal[...]

132 T echnical Specificati ons www .dell .com | support. dell.c om Microprocesso r Microprocessor type Inte l ® Xeon™. Design provides for fut ure Dell-supported upgrades. A slower compatibil ity speed can be set throu gh system setup . L1 cache 8- KB trace inst ruction an d data cache L2 cache 256-KB pipeli ne d-burst, eight-way set-associ ativ[...]

T echnical Specifications 133 Audio Audio ty p e AC97, Soun dBlast er emula t ion Audio controller Analog Devices AD1885 A C97 Codec Ster eo conver sion 16 bit s (ana log-to- digita l and d igital -to-an alog) Interfaces: Internal PCI bus/A C9 7 External one line-in jack; two speake r/headphone jacks; one microphone jack Expa nsio n Bus Bus types P[...]

134 T echnical Specificati ons www .dell .com | support. dell.c om Ports Externa lly ac ce ss ib l e: Seri al ( DTE ) two 9-pi n connecto rs; 16550-co mpatibl e Parallel one 2 5-hole connector (bidirectional) Vid eo one (two , optional )15-hole connect or(s) (o n video car d) Network adapter RJ45 co nn ec t or PS/2 -style k eyboard 6-pin mini-DIN P[...]

T echnical Specifications 135 Controls a nd Lights P o wer con trol push but ton P o wer l ight green light; blin kin g green in sleep state; dual-color for computer operations—green for power , ye llow for diagnostics Hard -dr ive a cces s l ig ht g reen lig ht Act iv ity lig ht (on in teg rate d ne twork adapter) yellow light Networ k link i nt[...]

136 T echnical Specificati ons www .dell .com | support. dell.c om Enviro nmental T emperature: Oper a ting 10° to 35 ° C (5 0° to 95 ° F ) Stor age –40° to 65 ° C (–40° to 149° F) Relati ve humi dity 20% t o 80% (no ncond ensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0 .5 octav e/ min Stora ge 0.5 G at 3 to 200 H z at 1[...]

www .dell.com | support.dell.com SECTION 6 Solving Problems Finding Sol ut ions Dell Diagnostics Messages and Cod es Sof tware Pro blems[...]

138 Solving Problems www .dell .com | support. dell.c om Finding Solutions This section describes computer hardwar e and software problems, offers corr ective actions, descri bes the Dell Diagn o stic s uti lity , and provides system messages and codes. Befor e you call Dell for technical assistance, complete the following tasks to help you resolve[...]

Solving Problems 139 Po w er P r o bl e m s The power light on th e front panel com municates codes that can help yo u determine whether there is a problem wi th your computer . The followin g table lists the codes for the power light. F or more information, see " Diagnost ic Lights ." Computer lock s u p See " Restart a Compute r Th[...]

140 Solving Problems www .dell .com | support. dell.c om Basic Checks: • Check the diagnostic lights to see i f the speci f i c prob le m is identi fied. • T e st the electri cal outlet: ensure that the electrical outlet is working by testing it with a different device s uch as a lamp. • While diagnosing the problem, connect the compute r pow[...]

Solving Problems 141 Ye s . Y ou need a new p ower cable. Contact D ell for technical ass istance. No . The computer may be defective. Contact Dell for t echnical assista nce. Monitor Problems The power light on the monitor communicates codes that can help you determine whet her there is a problem. The followi ng ta ble lists the codes for the moni[...]

142 Solving Problems www .dell .com | support. dell.c om • If the monitor display is bla nk, the computer may be in s uspended, or hibernate, state. Push and r elease th e power button, move the mous e, or press a key on the keyboar d to bring the comput er out of the susp ende d sta t e . • Disconnect the mon itor interface cable from the comp[...]

Solving Problems 143 No . Contact Dell for te chnical assis tance. 5 T urn off the computer and the monitor , wait 10 to 2 0 seconds, and disconnect the monitor . Connect a different monitor to the computer and th en tur n them on . 6 Allo w 1 mi nut e for the c omp ute r t o in itia liz e its co mpo nen ts, an d then adjust the monitor's brig[...]

144 Solving Problems www .dell .com | support. dell.c om – Electrical appliances on the same circuit or operating in cl ose proximity to t he computer can cause interfe rence. – Audio equipment and certain types of lamps operating in immediate proximity to the computer can cause interfer ence. • Rest art th e compu t e r . • Enter sy stem s[...]

Solving Problems 145 5 T urn off the computer and monitor , wait 10 to 20 seconds, and disconnec t the monitor . Co nnect the monitor b ack to the ori gi nal computer , and then turn them on. 6 T urn off nearby fans, lights, lamps, or other electrical devi ces. Is the monitor readab le? Ye s . One or more of those devi ces wa s causing interference[...]

146 Solving Problems www .dell .com | support. dell.c om • If using head phones, ensure that th e headphone cable is conn ected to the speak er/headphone conne ctor (see " Fron t View of the Computer (Doors Open) " a nd " Back-Panel Features "). • If using a sound car d, ensure that e xte rnal audio de vices ar e co nnected [...]

Solving Problems 147 Ye s . The controller is working properly . Go to the next question. No . Contact Dell for te chnical assis tance. Do you have a set of headphones? Ye s . Go to step 4 . No . Contact Dell for te chnical assis tance. 4 Connect headphones to the speaker/headphone jack. Can you hear sound through the headphones? Ye s . T h e sp e [...]

148 Solving Problems www .dell .com | support. dell.c om Ye s . Go to step 3 . No . The pri nter is probabl y defective. If you bought the printer from Dell, contact Dell for technical assi stance. If you did not, tak e it to an authorized service center for repair . 3 T r y to p rint a gain. Does the print operation com plete successfully? Ye s . [...]

Solving Problems 149 • T est the elect r ical outlet . V e rify tha t the device is connected to a working electrical outlet. • V erify that the dev ice is turned on. • Check for interference: electrical appliances on the same circuit or operating in close proxim ity to the computer can cause interference. If the prob l em still exists afte r[...]

150 Solving Problems www .dell .com | support. dell.c om 4 T urn off the computer and the device, swap the device's cable with a known working cable, and then turn on t he computer and the device. Is the device working properly? Ye s . Y ou need a new device cable. Cont act De ll f or technical assista nce. No . Go t o step 5 . 5 T urn off the[...]

Solving Problems 151 2 If you ar e using a PS/2 mo u s e, enter system setup and ensur e that Mouse P ort under the Integrated Devi ces opti on i s set to On . Then exit system setup properly to save the information, and reboot the computer . Is the dev ice working properly? Ye s . The problem is resolved. No . Go t o step 3 . 3 If you ar e using a[...]

152 Solving Problems www .dell .com | support. dell.c om No . Contact Dell for t echnical as sistance. Keyboar d Problems Basic Checks: • Check the diagnostic lights to see i f the speci f i c prob le m is identi fied. • Disconnect the cable from t he computer and check the cabl e connector for bent or bro k en pins. Check for damaged or frayed[...]

Solving Problems 153 Ye s . The original keyboar d may be defective. Go to step 4 . No . Go t o the next question. Do you have another computer that is working properly? Ye s . Go to step 4 . No . Go t o the next question. Do you have another keyboar d t hat is wo rking properly? Ye s . T urn off the computer , wait 10 to 20 seconds, and disconnect[...]

154 Solving Problems www .dell .com | support. dell.c om • If you hear an unfamili ar scraping or grinding sound when a drive is accessed, there could be a har d war e malfunction. Contact De ll for technical assi stance. • When you turn on the computer , you can hear drive activity during the boot routine. If your computer does not boot, conta[...]

Solving Problems 155 No . Go t o step 2 . 2 T urn off the computer and devices, disconnect them from t heir electrical outlets, an d wa it 10 to 20 seconds. 3 Lay the computer on i ts rig ht s ide. 4 Open the comput er cover . 5 Remove and install the diskette drive . 6 Close the computer cove r . 7 Stand the computer u pright. 8 Reconnect the comp[...]

156 Solving Problems www .dell .com | support. dell.c om • When you turn on the computer , you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assi stance. • T est the hard drive by using one of the following met hods: – F or Microsoft Wi ndows, run the ScanDisk utility by clicking t[...]

Solving Problems 157 •F o r a n IDE or EIDE hard dri ve, run t he I DE De vic es d evi ce gr oup. •F o r a SCSI hard dri ve, run the SCSI Devices device group. Did a n y of th e diagn ost ic s te st s fail ? Ye s . Go to the next question. No . Go t o step 4 . Did any of the diagnostics tests indicate a faulty drive? Ye s . The hard drive may b[...]

158 Solving Problems www .dell .com | support. dell.c om Does the hard drive activity light b l ink during the boot routine? Ye s . Go to the next question. No . The sy stem boar d may be faulty . Con tact De ll for technical assista nce. Does the computer dis play a drive error message? Ye s . See " System M essages " for an e xplanation[...]

Solving Problems 159 1 T urn off the computer and devices, disconnect them from t heir electrical outlets, an d wa it 10 to 20 seconds. 2 Lay the computer on i ts rig ht s ide. 3 Open the comput er cover . 4 Reseat the ba ttery in its socket wit h the side labeled "+" facing up. 5 Close the computer cove r . 6 Stand the computer u pright.[...]

160 Solving Problems www .dell .com | support. dell.c om Fi l l o u t th e Dia gno stics Che c kl is t a s you perform the follow ing steps. CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." NOTICE: Before disconnecti ng a device f rom the computer , wait 10 to 2 0 seconds af ter disconnecti[...]

Solving Problems 161 Ye s . The problem is resolved. No . Y ou may have a faulty expansion car d. Go to step 1 0 . 10 T urn off the computer and devices, disconnect them from t heir electrical outlets, an d wa it 10 to 20 seconds. 11 Lay the computer on i ts rig ht s ide. 12 Open the comput er cover . 13 Remove all expansion cards inst alled in the[...]

162 Solving Problems www .dell .com | support. dell.c om 22 If you have r einstalled all the e xpansion cards and the problem is not res o l ve d , contact Dell for technical assist ance. Network Problems Basic Checks: • Check the networ k acti vity lig h ts to see if the com puter is communicating with the network. • If you ar e using a modem [...]

Solving Problems 163 3 Run the Network Adap ter Diagn ostic s f rom the Del l Dia g n ost ic s menu. Did any of th e tests fail ? Ye s . Co ntact Dell for technical ass istance. No . Go t o step 4 . 4 R un the Networ k Inter faces te sts in t he Dell Diagnosti cs . Did the test s complete successfully ? Ye s . The problem is resolved. No . Go t o s[...]

164 Solving Problems www .dell .com | support. dell.c om Did the compu ter turn off? Ye s . Skip to step 3 . No . Go t o step 2 . 2 Disconnect the AC power cable from the computer , wait 10 to 20 seconds, and r econnect the AC power cable. 3 P r ess the power bu tton t o tur n on the comput er . NOTICE: If your comp uter is not re spond ing, tu rni[...]

Solving Problems 165 6 Close the computer cove r . 7 Stand the computer u pright. 8 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. Does the computer ha v e power? Ye s . Go to step 9 . No . Contact Dell for te chnical assis tance. 9 T urn off the computer and devices, disconnect them from t heir electrical out[...]

166 Solving Problems www .dell .com | support. dell.c om 1 T urn off the computer and devices, disconnect them from t heir electrical outlets, a nd wa it 10 to 20 seconds. 2 Lay the computer on i ts rig ht s ide. 3 Open the compu ter cover . 4 Check all the expansion-car d connect ions in the computer , and reseat any loose exp ansion cards. 5 Ens [...]

Solving Problems 167 • Messages stating that t he comp uter is not operating at maximum perf orm ance . • While running Microsoft W indows, the computer s witches to Safe Mode. • Errors and cras hes of applicati ons for no appar ent r eason. • Nothing displa ys on the video monit or . T o resolve hardware co nflicts: • Ensure that the con[...]

168 Solving Problems www .dell .com | support. dell.c om • Memory modules must be installed in matched pairs. Ensur e that the modules installe d in system boar d or memory rise r board sock et pairs are identical. T o ident ify sy st em bo ard sock et pairs, see " Sys t e m Bo a rd Memory Component s ." T o identify m emory riser board[...]

Solving Problems 169 8 If you r emoved the memory riser boar ds, install the riser boards . 9 Close the computer cove r . 10 Stand the computer u pright. 11 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. Does the RAM count displayed correctly match the actual amo unt of memory installed in the computer? Ye s .[...]

170 Solving Problems www .dell .com | support. dell.c om • If a system mess age indicat ed a prob lem with one or b oth of the microprocessors, the pro cessor(s ) m ay need to be r epla ced. • If a system message indicated a problem wi th one or b oth of the VRMs, the V RM(s) may need to be re placed. • R un t he Sys tem Bo ar d Devices and P[...]

Solving Problems 171 No . Y ou must r eplace one or both of the microprocessors to mak e them iden tical. Contact Dell for technical assista nce. 3 T urn off the computer and devices, disconnect them from t heir electrical outlets, an d wa it 10 to 20 seconds. 4 Lay the computer on i ts rig ht s ide. 5 Open the comput er cover . 6 Remove and instal[...]

172 Solving Problems www .dell .com | support. dell.c om NOTICE: Before disconnecti ng a device f rom the computer , wait 10 to 2 0 seconds af ter disconnecting the computer from it s electrical outlet. Befor e removing a co mponent from th e system board, ver ify tha t the standby po wer light o n the system bo ard has turned off . T o locate this[...]

Solving Problems 173 11 P erform the procedure in " Keyboard Problems ." Is the computer workin g properly? Ye s . The problem is resolved. No . Go t o step 1 2 . 12 P erform the procedure in " Reset Corrupted BIOS Settings ." Is the computer workin g properly? Ye s . The problem is resolved. No . Contact Dell for te chnical ass[...]

174 Solving Problems www .dell .com | support. dell.c om 7 Reconnect the comp uter a nd devices to their electrical outlets , and turn them on. 8 Enter sy stem se tup and change the configuration information appropriat e for your computer . After you change the syst em settin gs, e xit syst em setup and r eboot the computer . Is the computer wo rki[...]

Solving Problems 175 Dell Diagnostics • When to use the Dell Diagnostics •F e a t u r e s • Before you start t esting • Running the Dell Diagnostics • Advanced testing When to Use the Dell Diagnostics If you exp erience a problem with your computer , run the Dell Diagnostics befor e you call Dell for technical as sistance. The Dell Diagno[...]

176 Solving Problems www .dell .com | support. dell.c om • Read status mess ages that inform you whether test groups or subtests completed successfully • Receive error messages that app ea r if prob lems are detected Before Y ou Start T esting • Read " Safety First—For You and Your Computer " and the safety instructions in your S [...]

Solving Problems 177 NOTE: If you have a SCSI cont roller installed in your computer , make sure the co ntrolle r is conf i gured t o bo ot af ter ID E devices. For more infor mat ion, see your SC SI co nt rolle r docume ntatio n. 6 Select the appropriate language for menu options. If you have changed a partit ion table and r estarted y our compute[...]

178 Solving Problems www .dell .com | support. dell.c om R uns a diagnostic test on your SCSI hard drive(s). The diagnostic test does not cause data loss. However , you should back up any import a nt data before yo u run the te st. NOTE: T he SC SI har d-drive d iagnosti cs are i ntended for com puters wi th SC SI hard dri ves an d will i gnore IDE[...]

Solving Problems 179 Dell Diagnostics Main Menu • Te s t A l l D e v i c e s : P erforms quick or extensive tests on all devices. • Te s t O n e D e v i c e : P erforms quick or exte nsive tests on a single device after you select it from a list of device groups. Aft er you sele ct Te s t O n e D e v i c e , press <F1> for more informatio[...]

180 Solving Problems www .dell .com | support. dell.c om 9 Remove the Resou rceCD from the CD drive when you finish running the Dell Diagnostics. 10 If you change d the Boot Sequence in system setup , enter syste m setu p and change the sequence back to the original configuration. Advanced T esting When you select Advanced T est in g from the Diag [...]

Solving Problems 181 NOTE: The di ag no st ics ma y no t lis t in th e Device Groups area t h e na mes of all compo nents or devices th at are part of your computer system. For exampl e, it may not list a printer even thou gh it is conne cted to your computer . However , the parallel port to which the printer is connected appears i n t he Device Gr[...]

182 Solving Problems www .dell .com | support. dell.c om Messages and Codes •S y s t e m m e s s a g e s • System beep codes • Warning messages •D i a g n o s t i c s m e s s a g e s • Diagnostic lights • SNMP platform event traps Y our application programs, operating system, and computer can identify problems and alert you to them. Whe[...]

Solving Problems 183 System Messages Mess age Ca use Action Address mark not found The BIOS foun d a faulty disk sector or c ould not f ind a pa rticul ar dis k secto r . See " Hard Drive Problems ." Alert! Card-cage fan not detected. The expan sion-card coo ling fan is not installe d, h as fai led, or is n ot p roperly conne c te d to th[...]

184 Solving Problems www .dell .com | support. dell.c om Alert! OS Install Mode enabled. Amount of available memory limited to 256 MB. The OS Insta ll Mode option in system se tu p is se t to On . This lim i ts the amount of available memory to 256 MB beca us e some OSs will not compl ete in stall ation with m or e than 2 GB o f sy stem mem ory . A[...]

Solving Problems 185 Alert! Previous voltage failure. V oltage us ed by th e com p u te r eithe r exceeded or fell below acceptable thr esholds . See " Power Proble ms " and " System Board Probl ems ." Alert! Processor Cache Size Mismatch. Install like processor or one processor. System Halted! T wo micr oprocessors with di ffer[...]

186 Solving Problems www .dell .com | support. dell.c om Attachment failed to respond The disk ette driv e or ha r d drive contro ller cannot send d ata to t he ass o cia ted driv e. See " Diskette Drive Problems " an d " Hard Drive Problems ." Bad command or file name The c ommand you e ntered d oes no t ex ist or the fi le nam[...]

Solving Problems 187 Gate A20 failure On e or more memory modules may be loose. See " System Memory Problems ." General failure The oper ating system is un able to carry out th e command. This messa ge is usual ly fo l lowed by specific in formation—for example, PRINTER OUT OF PAPER . Res pond by taking the appropriate action. Hard disk[...]

188 Solving Problems www .dell .com | support. dell.c om Memory data line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecting value One or more memory [...]

Solving Problems 189 Please connect USB Keyboard/Mouse to USB port(s) on the back of the computer. The USB ke yboard and/or mouse mus t be co nnected to the US B conne ctors on the back of the computer . T urn your compu ter off, con nect the US B keyboar d and/or mouse t o one of the USB con nectors on th e bac k of th e compu ter , and r e st a r[...]

190 Solving Problems www .dell .com | support. dell.c om System Beep Cod es If an error occurs during startup that cannot be r eported on the monitor , your computer may emi t a beep code that identifies the prob lem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst o f three beeps (code 1-1 -[...]

Solving Problems 191 System Beep Code s Code Cause Action 1-1-2 Microprocessor register failure Contact Dell for t echnic al assist ance. 1-1-3 NVR AM r ead/wr ite fail ure R un the Sys tem Boar d Devi ces test s in the Dell Diagnostics . 1-1-4 ROM BIOS check sum fail ur e R un the S ystem Bo ard D evices tests in the De ll Diagnostics , if possi b[...]

192 Solving Problems www .dell .com | support. dell.c om W arning Messages Y our application p rograms or operating sy stem generate wa rning messages to alert you to a possible problem and ask y ou to take an action befo re you continue. F or example, befor e you format a diske tte, a message may warn you that yo u can lose all da ta on the disket[...]

Solving Problems 193 Diagnostics Messages When you ru n a test group o r subtest i n the Dell Diagnost ic s , an error message may result. These error messages are not covere d in this se ction. Recor d the message o n a copy of your Diagnostics Checklist and contact Dell for technical assis tance. Diagnostic Lights Y our computer has a series of l[...]

194 Solving Problems www .dell .com | support. dell.c om Sol id ye llow N/A The De ll Diagnostics is r unning a test, or a device on t he system boar d may be faul ty or incorr ectly inst alled. If t he De ll Diagnostics is r unning, allow the te sting t o comp lete. Check th e diagno s tic li ghts to see if the specifi c problem is identifi ed. Al[...]

Solving Problems 195 Diagnostic Lights When you turn on your computer , it performs a series of self -diagnostic checks. A success ful POST ends with a single beep that signifies the sta rt of normal oper a tion. I f the c omputer fai ls to com p lete the PO ST , a s eries of lights located on the computer can help you understand which test failed [...]

196 Solving Problems www .dell .com | support. dell.c om Normal of f condition. Computer is conne cted to its e lectri cal ou tlet. Ensure that the front -pane l power light is on. If th e power ligh t is o ff, ens ur e that t he comp uter i s conne cted to a wor king ele ctrica l outl et and then p ress the power button . Whe n the compute r is o [...]

Solving Problems 197 Boot Diag nostic Codes The following table lists the codes for the diagnostic lights that occur while the computer is perfo rming the POST . NOTE: If th e computer is turned on and a ll four diagnost ic lights are no t on, see " Pr eboot D iagnos tic C odes ." P o s sible VRM 1 failure. P erform the proced ure in &quo[...]

198 Solving Problems www .dell .com | support. dell.c om Diagnostic Light Codes During POST Light Pattern Cause Action P o ssible BIOS failure, and the comput er is in the r ec ove r y mod e. Run t he BIOS Recovery Util ity , a nd re start the compute r to retest . If the problem is stil l not resolved, perform the proc edur e in " Reset Corru[...]

Solving Problems 199 SNMP Platform Event T raps Y our computer gene rates SNMP PET mess ages that are se nt to networ k management software to i nform the net work manager that specific events have occurred on y our computer . The following table lists the S NMP platform eve nt traps your computer generates. P ossible USB failure . Disconnect all U[...]

200 Solving Problems www .dell .com | support. dell.c om SNMP Platfo rm Event T raps Description Code BIOS bo o t failure 02 03 23 6f 00 F an fa ilure 02 03 04 06 01 Chass is int r us ion 02 03 05 6f 00 T emper a ture failure 02 03 01 06 01 Inv al id pass w ord 02 03 06 6f 01 V o ltage failure 02 03 02 06 01 PC presenc e 02 03 25 6f 00[...]

Solving Problems 201 Softw a re Pr obl e ms • Operating system compatibi lity • Multiple microprocessor compatibilit y • Input errors • Error messages • Device drive rs • Memory-resident pr ograms • Program conflicts • Memory address conflicts • Interrupt assignment conflicts • BIOS recovery utility This section prov ides genera[...]

202 Solving Problems www .dell .com | support. dell.c om • If you have dual microprocessors installed, en sure th at the appli cation program is compatible wit h multiple microprocessors. Many older applications cannot use multiple p rocessors. F or more information, see " Multiple Microprocessor Compatibility ." • Ensure that you pro[...]

Solving Problems 203 Ope rating Syst em C ompa tibil ity Ensure that the computer's operating environment is set up to accommodate the application p rograms you use. Whenever you change the operating environment p arameters, you may also affect the successful operation of the application programs. Sometimes, after modifying t he operating envi[...]

204 Solving Problems www .dell .com | support. dell.c om Device Dri vers P rograms that us e specialized subroutine s called devic e dr ivers can also cause problems with your computer . F or example, a variation in the way the data is sent to the monitor ma y require a special screen drive r program that expects a certain kind of video mode or mon[...]

Solving Problems 205 Memor y Address Conflict s Memory addres s conflicts occur when two or more devices try to access the same addres s in the upper memory blocks. F or example, if a network e xpansion car d and an e xpanded-memory page frame are ass igned an overlapp ing block o f addr esses, a memory a ddre ss conflict arises. As a r esult , whe[...]

206 Solving Problems www .dell .com | support. dell.c om BIOS R ecovery Utilit y If your computer loses power and beeps constantly but does not boot when power is re stored, the BI OS settings ma y be corrupted. How eve r , these symptoms can be caused by several different problems. Before you r e stor e the BIOS, check th e be ep code s and diagno[...]

Solving Problems 207 e Select FlashBIOS Updates for the download category . f Click Go . 3 F ollow the instruct io ns on the screen to download th e BIOS update utility . NOTE: For some Dell systems, you are g iven a choice to c reate a diskette contain ing the BIOS upda te file s or to dow nload a fi l e you can u se from the hard drive. S elect t[...]

208 Solving Problems www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com SECTION 7 Getting Help Help Over view Dell Contact Numbers[...]

210 Getting Help www .dell .com | support. dell.c om Help Over view This section describes the tools Dell provides to help you when you have a problem with your computer . It also tells you when and how to contact Dell for technical or customer assista nce. T echnical Assistance If you need assistance w ith a technical problem, perform the followin[...]

Getting Help 211 W orld Wide W eb The Internet is your most powerful tool for obt aining information about your computer and other Dell products. Through the Internet , you can access most of the services described in this section, including AutoT ech, T echF ax, order status, technical support, and product information. Y ou can access Dell’ s su[...]

212 Getting Help www .dell .com | support. dell.c om Auto T ech Ser vic e Dell's a u tom ated technic a l suppor t se rvice—AutoT ech —p rovid es recorded answers to the questi ons most frequently asked by Dell customers about their portable and desk top computer systems. When you call AutoT ech, you use your touch-tone telephone to select[...]

Getting Help 213 Proble ms With Y our Order If you have a pro blem with yo ur orde r , suc h as miss ing p arts , wrong part s, or incorrect bill ing, contact Dell for customer assist ance. Have your invoice or packing slip handy when you call. F or t he telep hone num ber to call, see “ Dell Contact Numbers .” Product Inform ati on If you need[...]

214 Getting Help www .dell .com | support. dell.c om Before Y ou Call NOTE: Ha ve your Express Service Code ready when you call. The code h elps Dell’s autom ated-support telephon e system direct your cal l more efficiently . Reme mber to fil l out t he Diagn ost ics C heck lis t . If possible, turn on y our system before you call Dell for techni[...]

Getting Help 215 Name: __ _______ ____ _______ _______ ____ _______ ______ _____ ___ Date: ___ _______ ____ _______ _______ __ Address: _______ ______ _____ _______ ____ _______ ______ _____ ___ Phone number: _____ _____ ______ _____ Ser v ice t ag (bar code o n the ba ck of the com puter) : _____ _______ _____ ______ _______ ____ _______ ____ ___ [...]

216 Getting Help www .dell .com | support. dell.c om Dell Contact Numbers The following table provides country-specific access codes and t elephone numbers, websites, and email address es that you can use to contact Dell. The codes requir ed depend on where you are calling from as well as the destination of your call; in addition, each country has [...]

Getting Help 217 Belgium (Brussels ) Inte rnati onal Access Code: 00 Country Code: 32 City Code: 2 T echn ical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Sma ll Bu si ne ss Sale s toll fr e e : 0800 16884 Corpor ate Sa les 02 481 91 00 F ax 02 481 92 99 Swit chboa rd 02 481 91 0 0 We b s i t e : http://su pport.euro.dell.com E-mail: tech_[...]

218 Getting Help www .dell .com | support. dell.c om Chin a (Xi amen ) Country Code: 86 City Code: 592 T echn ical Support t oll free: 800 858 2437 Custo mer Ex perie nce toll fr ee: 800 858 2060 Home a nd Small Bu siness toll free : 800 858 222 2 P ref err ed Acc ounts Divisi on toll fr ee: 800 858 2062 Lar ge Co rpora te Acc ounts toll fr ee: 800[...]

Getting Help 219 Fr a n c e (P aris/Montp ellier) Inte rnati onal Access Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business T echn ical Suppor t 0825 387 270 Cust omer Ca re 0825 823 8 33 Switc hboard 0825 0 04 700 S w i t c h b o a r d ( A l t e r n a t i v e ) 0 49 97 54 00 0 Sales 082 5 004 700 F ax 01 55 94 71 0 1 We b s i t e[...]

220 Getting Help www .dell .com | support. dell.c om Ireland (Cherrywood) Inte rnational A ccess Code: 16 Country Code: 353 City Code: 1 T echn ical Suppor t 0870 90 8 0800 Home Us er Custo mer Care 01 204 40 95 Sma ll Busi ness Cu stom er Care 01 20 4 4 0 26 Corp orate Cus tomer C are 01 204 40 03 Sale s 01 286 05 00 Sales F ax 01 204 0 144 F ax 0[...]

Getting Help 221 Japan (Kawasak i) Inte rnati onal Access Code: 001 Country Code: 81 City Code: 44 T echn ical Support (Server) toll free: 0120- 19 84-35 T echn ical Support (Dim en sion™ and Ins piron™) T echn ical Suppor t Outside of Japan (Dime nsion and Inspiron) toll f ree : 0120- 1982-2 6 81-44 -520-1 435 T echn ical Support (Dell Precisi[...]

222 Getting Help www .dell .com | support. dell.c om Latin Amer ica Cust omer T echnica l Support (Austin, T exas , U.S.A.) 512 72 8-409 3 Cust omer Ser v ice (Austin, T exas , U.S.A. ) 5 12 728-36 19 F ax (T echnical Support and Customer Servi ce)(A ustin, T exa s, U. S.A.) 512 728- 3883 Sale s (Austin , T exas, U.S .A.) 512 72 8 -4397 Sale sF ax [...]

Getting Help 223 Mexico Inte rnati onal Access Code: 95 Country Code: 52 City Code: 5 Automated Order -Status System (Austin, T exas, U.S.A.) 512 72 8-068 5 AutoT ec h (Automat ed tech nical s upport) (Austin, T exas, U.S.A .) 51 2 728-0 686 Customer T ech ni cal Support 525 228-78 70 Sale s 525 2 28-7811 or tol l fr ee: 91- 800-90 0-37 or tol l fr[...]

224 Getting Help www .dell .com | support. dell.c om Norway (L ysaker) Inte rnational A ccess Code: 00 Country Code: 47 T echn ical Support 671 16882 Relational Customer Car e 671 17514 Home/Smal l Busines s Customer C a re 231622 98 Swit chboa rd 671 16 800 F ax T ech nical Su ppo r t ( Upplan ds V asby , Sw eden) 46 0 85 590 05 594 F ax Switc hbo[...]

Getting Help 225 South Africa (Joh ann esburg) Inte rnati onal Access Code: 09/091 Country Code: 27 City Code: 11 T echn ical Suppor t 011 709 7710 Cust omer Ca re 011 709 77 07 Sales 011 7 09 7700 F ax 011 706 0 495 Swit chboa rd 011 7 09 7700 We b s i t e : http://su pport.euro.dell.com E-mail: dell_za_support@d ell.com Southeast Asia n an d P ac[...]

226 Getting Help www .dell .com | support. dell.c om Sweden (Upplands V asby) Inte rnational A ccess Code: 00 Country Code: 46 City Code: 8 T echn ical Suppor t 08 590 05 1 99 Rela t ion a l Custom e r Care 08 590 05 6 42 Home/Smal l Busines s C us tomer Care 08 587 70 5 27 F ax T ech ni cal Suppor t 08 590 05 5 94 Sale s 08 590 05 1 85 We b s i t [...]

Getting Help 227 U.K. (Bracknell) Inte rnati onal Access Code: 010 Country Code: 44 City Code: 1344 T echnical Suppor t (Corporate/Pr eferred Account s/P AD [ 1000+ employees] ) 0870 908 0 500 T echni cal Su pport ( Dir ect/P AD and Genera l) 0870 908 080 0 Global Accounts Customer Care 01344 723186 Home an d Sma ll Busin ess Custome r Care 0870 90[...]

228 Getting Help www .dell .com | support. dell.c om U.S.A. (Austin, T exas) Inte rnational A ccess Code: 011 Country Code: 1 Automated Order-Status System tol l free: 1 -800-433-90 14 AutoT ec h (fo r porta ble and deskt op comput ers) toll free: 1- 800-247 -9362 Dell Home and Small Business Group (for portable and deskt op comput ers): Customer T[...]

www .dell.com | support.dell.com SECTION 8 Additional Information R egulato r y Notices ENERGY STAR® Compliance Limited W arranty and R etur n P olicy[...]

230 Additional Infor mation www .dell .com | support. dell.c om R eg ulator y Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in fr ee space or conducted alo ng power or signal leads, that e ndangers the fun ctio ning of a r adio nav igati on or othe r sa fety servi ce or seriou sly degrades, obstructs, or r e peatedl[...]

Additional Information 231 • Cla ss A is typ ical ly fo r busi ness or in d ust rial envir onme nts . • Class B is typically for re sidential environments. Information T echnology Equipment (ITE), including peripherals, e xpansion car ds, printers, input/output (I/O ) devices, monitors, and so on, that are int egrated i nto or connected to the [...]

232 Additional Infor mation www .dell .com | support. dell.c om • This device may not cause harmful interfer ence. • This device must accept any interference r eceived, including interference that may cause undesired operation. Clas s A This e quipme nt has b een test ed and f ound to c omply w ith the l imits for a Class A digita l device purs[...]

Additional Information 233 The following information is provided on the device or dev ices covered in this document in comp liance with FCC regulations: • Model number: WCP and WCM • Company name: Dell Computer Corporation EMC Engineering Depa rtment One Dell W ay Round Rock, T exas 78682 US A 512-338 -4400 IC Notice (Canada Only) Most Del l co[...]

234 Additional Infor mation www .dell .com | support. dell.c om • EN 55022 — “Limits and Methods of Measurement of Radio Interfere nce Characteristics of Information T echnology Equipment.” • EN 55024 — “Information te chnology equipment - Immunity characteri stics - Li mits and methods of measur ement.” • EN 61000-3 -2 — “Ele[...]

Additional Information 235 Do not disp ose of the ba tte ry along wi th ho usehold wa ste. Contact your local waste disposal agency for th e address of the near est batte ry deposit sit e. EN 55022 Compliance (Czech R epublic Only) VCCI Notice (Japan Only) Most Dell computer systems ar e classified by the V oluntary Control Council for Interfer enc[...]

236 Additional Infor mation www .dell .com | support. dell.c om Clas s A IT E This is a Clas s A product bas ed on the standar d of the V oluntary Control Council for Interfer ence (VCCI) for information te chnology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such troub le occurs, the user may b[...]

Additional Information 237 VCCI Class B IT E R egulator y Mark MIC Notice (R epublic of K orea Only) T o determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the Rep ubli c of Korean Ministry of Information and Communications (MI C) registration labels located on your computer (or oth[...]

238 Additional Infor mation www .dell .com | support. dell.c om MIC Class A Regulatory Mark Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including r esidential areas . MIC Class B Regulatory Mark P olish Center f or T esting and Certi fication Not ice The equipment should[...]

Additional Information 239 T o completel y switch off the equipm ent, the power sup ply cabl e m u st be re moved from the power sup ply socket , which should be locate d near the equipment and eas ily accessible. A protection mark " B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/[...]

240 Additional Infor mation www .dell .com | support. dell.c om Pozosta³e instrukcje bezpieczeñstwa • Ni e na l e ¿ y u ¿ ywa æ w t ycze k a d ap t erow yc h l u b usuwa æ k o ³k a obwodu ochronn ego z wtycz ki. Je¿eli konieczn e jest u¿yci e przed³u¿ acza to nale¿y u¿yæ p rzed³u ¿acza 3 -¿y³owe go z prawid³owo po³ ¹czon ym p[...]

Additional Information 241 BSMI Notice (T aiwan Only)[...]

242 Additional Infor mation www .dell .com | support. dell.c om[...]

Additional Information 243 ENERG Y ST AR® Compliance Certain configurations of Dell computer systems comply with the requir ements set forth by the Environment a l P r ot ection Agency (EP A) for energy-efficient computers. If the front panel of your comp uter bears the ENERGY STAR® Emblem , your original configuration complies with these r equir[...]

244 Additional Infor mation www .dell .com | support. dell.c om Limited W a rr anty and R eturn Policy Three- Y ear Limite d W arranty (U.S. Only) Dell Computer Corporation (“Dell”) manufactur es its har dware products from parts and components that are new or equivalent to ne w in accor dance with industry- standar d practices. Dell w arrants [...]

Additional Information 245 Coverag e During Y ear One During the one-year period beginning on the invoice date , Dell will repair or r eplace products covered under t his limited warr anty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnic a l Support withi n the warrant y period. See[...]

246 Additional Infor mation www .dell .com | support. dell.c om Y ou will pay D ell for repl aceme nt parts i f the replaced part is n ot returned to Dell. Th e process for re turnin g re placed part s, and yo ur obliga tion t o pay for r eplacement parts if you do n ot ret urn the r eplaced parts to De ll, will be in accordance with Dell’s Excha[...]

Additional Information 247 These provisions apply to Dell’s thr ee-year limited warranty only . F or provisions of any service contract covering your system, r efer to your invoice or the separate service cont ract that you will r eceive. If Dell elects to ex change a system or componen t, the ex change will be made in accor dance wit h Dell’s [...]

248 Additional Infor mation www .dell .com | support. dell.c om This limited warranty does not cover any items that are in one or more of the following categories: s oftware; e xternal devices (e xcept as specifically noted); access ories or parts added to a Dell system afte r the system i s shipped from Dell; accessories or p arts added to a D ell[...]

Additional Information 249 Coverag e During Y ears T wo and Three During the s econd and third years of thi s limited wa rranty , De ll will pro vide, on an e xchange basis a nd subject to Dell’s Excha nge P olicy in effect on t he date of the exchange, replaceme nt part s for the Del l hardware product(s) covered under this limited warranty when[...]

250 Additional Infor mation www .dell .com | support. dell.c om DELL ’S RESPON SIBILI TY FOR M ALFU N CTIONS AN D DE FE CTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT . THESE W ARRANTIES GIVE Y OU SPECIFIC LEGAL RIGHTS, AND Y OU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST ATE TO [...]

Additional Information 251 One- Y ear End-User Manufacturer Guarante e (L atin America and the Car ibbean Only) Guar ante e Dell Computer Corp oration (“Dell”) warrants to the end user in accordance with the following provisions that its branded har dwar e products, pur chased by the end user from a Dell compan y or an authorized Dell distribut[...]

252 Additional Infor mation www .dell .com | support. dell.c om Limitation and St atutory Rights Dell make s no other warranty , guarantee or lik e statement other than as exp licitly stated ab ove, and this Guarant ee is given in pl ace of all other guarantees w hatsoever , to t he fullest extent permit ted by law . In th e absence of applicab le [...]

Additional Information 253 "T otal Satisfact ion" R eturn P olicy (U.S. and Canada Only) If you ar e an end-user customer who bought new products directly from a Dell company , you may r eturn them to Dell within 30 day s of the date of invoice for a r efund or credit of the product purchase price. If you ar e an end-user customer who bou[...]

254 Additional Infor mation www .dell .com | support. dell.c om[...]

Glossary 255 Glossar y A Ampe re . A measurement of current in an electrical conductor. AC Alter nati ng cu rren t . Electricity that reverses its direction a t a rate of 60 ti mes per sec ond (50 time s per second in some countries). See DC . Accel erator A computer comp onent that enhances the processing speed of a p articular dev ice , usually b[...]

256 Glossary www .dell .com | support. dell.c om ATA P I Advanc ed Tech nology Att achmen t Packet I nterfa ce . An interface used to connect CD , tape, and othe r drives with a computer. Bina ry A system of numb ers having 2 as its base and using 0 and 1 for its notation. Binary code is used by computers because it w orks well with digital electro[...]

Glossary 257 CD -R CD recordable . A recordable version of a CD . Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or wri tt en ove r. CD -RW CD rew ritabl e . A rewritable version of a CD . Data can be written to a CD-RW, then era sed and written over (rewritten). Chip See IC . CIM Com mo n Info r mati o n M ode[...]

258 Glossary www .dell .com | support. dell.c om CPU Cent ral p ro cess ing un it . A c omp ute r chip that interprets and executes p rogram instructions. Also referred to as the microprocessor . CRIM M Cont inuit y Ra mbus in-l ine memory modu le ( RIMM ) . Module that provides electrical continuity through the Rambus c h ann el when the ch anne l[...]

Glossary 259 for desktop, enterprise, and Internet environments. Working with key technology vendors and affiliated standards gro ups, the DMTF is en abling a more integrate d and efficient a pproach to ma nagement. DRAM Dynami c rand om-acce ss memory ( RAM ) . Referred to as "dynamic" b e cause it must b e r egula rly re freshe d, unlik[...]

260 Glossary www .dell .com | support. dell.c om ESD Electrosta tic d isc harge . A rapid discharge of static electricity that can damage computer chips and devices. Ethe rnet A network communications prot ocol. See also Network Adapter . Expansion Card An electro nic circuit bo ard that install s in an expansion slot on the computer’s system bo [...]

Glossary 261 Heat Sink A piece of heat-conductive meta l that can be attach ed t o the top of a chip , such as the microprocessor , to draw heat away and allow the chip to operate at a cooler temperature. Hot-Swappable Indic ate s t hat a dev ice can be connected to or disconnected from a computer w hile the comput er is running. After the hot-swap[...]

262 Glossary www .dell .com | support. dell.c om communications protocol t hat functions sim ilarly to TCP/IP . IRQ Inter rupt req ue s t . An electronic p athway a ssigned to a spec ific device so that the device can communicate with the microprocessor . Each device connection must be assigned an IRQ. For example, the first serial port in your com[...]

Glossary 263 LPT Port Line pr int term inal . T he typ i cal des ign a tio n fo r a para llel po rt connection to a printer or other parallel device. Most comput ers support one or two parallel ports design ated as LPT1 and LPT2. LV D Low volta ge differen tial . A form of SCSI interface that will be formalized in the SCSI-3 specif ication. LVD us [...]

264 Glossary www .dell .com | support. dell.c om vice-versa so that computers can communicate over telephone lines. Monitor The high-resolution TV-like device that disp lays your computer's output. ms Milliseco nd . A measuremen t of storage device access time that equals one thous a ndth of a second. MTBF Mean ti me betwee n failu res . A mea[...]

Glossary 265 PCI Periphe ral Comp onent I n terconn e c t . A standard for expansion cards developed by Inte l Corporation. PCI is a local b us that support s 32- and 64-bit data paths, providi ng a high-spe ed data path b etween the microprocessor and devices such as video, drives, network, and so on. PCI devices are PnP -com plia nt. PET Platform[...]

266 Glossary www .dell .com | support. dell.c om • The cl ient co mputer can be r emote ly shut dow n and rest ar ted . • Since PXE is an industry standar d, new computers can e asily be added to the netwo rk. RAID Redund ant Array o f Indepe ndent Disk s . A system of two or more drives working together for performance and fault tolerance. RAI[...]

Glossary 267 RS-232 A long-establish ed standard describing the interface for seri al data communication between computers and related devices. See also DC E and DTE . RTC Real-ti me clock . Battery-powe red clock circuitry on the system board that keep s the date and time after yo u tu rn of f th e co m p u t er . RTCR ST Real-ti me clo ck reset .[...]

268 Glossary www .dell .com | support. dell.c om SRAM Static r andom-access memo ry ( RAM ) . Referred to as "stati c" because it ret ains a value as long as power is suppl ied, unlike DRAM , which must be refreshed regularly. Stepping A term used to indicate a manufactu ring “version number” or “re vision level” of an Int el micr[...]

Glossary 269 URL Uniform Re sou rce Locat o r . A s tandard way of specifying the location of an object, such as an HTML document, on the Internet. Examples of URLs include the following: • http:/ /www .dell.com • http:// support.de ll.com • ftp.dell.com • mailto :info@de ll.com The part before the first colon sp ecifies the access scheme o[...]

270 Glossary www .dell .com | support. dell.c om slee p mod e. WO L is a f acet of WfM technology. See also WOR , PME , and Remote Wake U p . WOR Wake-o n Ring . Technology that allows a computer to be remotely turned on or awakened from sleep mode through a modem. See also WOL and PME . ZIF Zero inse rtion forc e . A type of socket or connector th[...]