Dell 9100 manual

www .dell.com | support.dell.com Dell™ Dimension™ 9100 FlexBay s (2) for optional floppy drive or optional Media Card Reader hard-drive activity light power button microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2.0 connectors (2) cover latch release Service T ag power connector USB[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. If you purcha[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting a USB Printer . . . . . . . [...]

4 Contents IEEE 1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hyper -Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 2 Solving Problems T roubleshooting T ips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Battery Problems . . . . . . . . . . . . . . . . . . . . . [...]

Contents 5 Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 42 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 43 3 T roubleshooting T ools Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Removi[...]

Contents 7 Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . . . . 114 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Cleaning Y our Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Computer , Keyboa rd, and Monitor . . . . . . . . . . . . . . . . . . . . 116 Mouse . . .[...]

8 Contents[...]

Finding Information 9 Finding Information What Are Y ou Looking For? Find It Here • W arranty information • T erms and conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Dell™ Product Information Guide NOTE: This document is avai lable as a PDF at support.dell.co[...]

10 Finding Information www .dell.com | support.dell.com • Service T ag and Expr ess Service Code • Microsoft W indows License Label Service T ag and Microsoft Windows License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter the Ex[...]

Finding Information 11 • Solutions — T roubleshooting hints and tips, articles from technicians, online courses, frequently ask ed questions • Community — Online disc ussion with other Dell customers • Upgrades — Upgrade informa tion for components, such as memory , the hard drive, and the operating system • Customer Care — Contact [...]

12 Finding Information www .dell.com | support.dell.com • How to use W indows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support . 2 T ype a wor d or phrase that describes your problem and click the arrow icon. 3 Click the topic t[...]

Setting Up and Using Y our Computer 13 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the[...]

14 Setting Up and Using Y our Computer www .dell.com | support.dell.com Connecting a USB Printer NOTE: Y ou can connect USB de vices while the compu ter is turned on. 1 Complete the operating system setup, if you have not already done so . 2 Install the printer driver if necessary . See th e documentation that came with your printer . 3 Attach the [...]

Setting Up and Using Y our Computer 15 NOTE: If you use a dial-up connecti on, you need an add-in PCI modem expansion card. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you ar e using a DSL or cable modem connecti[...]

16 Setting Up and Using Y our Computer www .dell.com | support.dell.com Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when yo u open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Plac[...]

Setting Up and Using Y our Computer 17 A D VD player includes the following basic buttons: F or more information on playing CDs or DVDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All P rograms → Accessories[...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the curr ent r esolution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appear[...]

Setting Up and Using Y our Computer 19 3 Click Exact Copy . 4 T o copy the CD or D VD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click Copy . The computer reads your source CD or D VD and co pies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D VD into the CD or DVD dr[...]

20 Setting Up and Using Y our Computer www .dell.com | support.dell.com • Use a blank CD-R W to practice CD recor ding until you ar e familiar with CD recor ding techniques. If you make a mistak e, you can erase the data on the CD-RW and try again. Y ou can also use blank CD-R Ws to test music file projects before you recor d the project permanen[...]

Setting Up and Using Y our Computer 21 F or information on installing a Media Card Re ader , see "Installing a Media Card Reader" on page 95. T o use the Media Car d Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the [...]

22 Setting Up and Using Y our Computer www .dell.com | support.dell.com If you purchased a graphics card that supports dua l monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connect or and one monitor with a DVI c[...]

Setting Up and Using Y our Computer 23 Connecting a TV NOTE: T o connect a TV to your computer , you must purchase an S-vide o cable, which is available at most consumer electronics s tores. An S-video cable is not included with your computer . 1 F ollow the procedures in "Befor e Y ou Begin" on page 55. 2 Connect one end of the S-video c[...]

24 Setting Up and Using Y our Computer www .dell.com | support.dell.com Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter conne ctor on the computer . Do not plug the network cable into the modem connector on the computer . Do not plug a network cable into a telephone wall j[...]

Setting Up and Using Y our Computer 25 Power Management The Microsoft ® W indows ® XP power management features can r educe the amount of electricity your computer uses when it is on and you are no t using it. Y ou can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to r educe power to the entire [...]

26 Setting Up and Using Y our Computer www .dell.com | support.dell.com Because hibernate mode requir es a sp ecial file on your hard drive wi th enough disk space to stor e the contents of the computer memory , Dell cr eate s an appropriately sized hibernate mode file before shipping the computer to you. If th e computer’s hard drive becomes cor[...]

Setting Up and Using Y our Computer 27 Advanced T ab The Advanced tab allows you to: • Place the power options icon in the W indows taskbar for quick access. • Set the computer to prompt you for your W indows password befor e the computer exits from standby mode or hibernate mode. • P rogram the power button to activate standby mode , activat[...]

28 Setting Up and Using Y our Computer www .dell.com | support.dell.com Hyper -Threading Hyper - Thr eading is an Intel ® technology that can enhance ov erall computer performance by allowing one physical processor to function as tw o logical processors, capable of performing certain tasks simultaneously . It is r ecommended that you use the Micro[...]

Solving Problems 29 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the prob lem started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

30 Solving Problems www .dell.com | support.dell.com Drive Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or[...]

Solving Problems 31 Problems writing to a CD/DVD-RW drive Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate while it is con[...]

32 Solving Problems www .dell.com | support.dell.com C HECK THE TELEPHONE LINE CONNECTION — C HECK THE TELEPHONE JACK — C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — U SE A DIFFERENT TELEPHONE LINE — • V erify that the telephone line is c onnected to the jack on the modem. (The jack has either a green label or a connector -shap[...]

Solving Problems 33 Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : / : * ? “ < > | — Do not use these characters in filenames. A REQUIRED .DLL FILE WAS NOT FOUND — The pro[...]

34 Solving Problems www .dell.com | support.dell.com Media Card Reader Problems Keyboard Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . N O DRIVE LETTER IS ASSIGNED — When Microsoft W indows XP detects the Media Card Reader , the device is automaticall[...]

Solving Problems 35 Lockups and Software Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . The computer does not start up The computer stops responding NOTICE: Y ou might lose data if you are unable to perform an oper ating sy stem shutdown. A program stops r[...]

36 Solving Problems www .dell.com | support.dell.com A program is designed for an earlier Windows operating sy stem A solid blue screen appears Other software problems R UN THE P ROGRAM C OMPATIBILITY W IZARD — The P rogram Compatibility Wi zard configures a program so it runs in an environment similar to non- W indows XP operating system environ[...]

Solving Problems 37 Memory Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . Mouse Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . I F YOU RECEIVE AN INSUFFICIENT MEM[...]

38 Solving Problems www .dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . R ESTART THE COMPUTER — 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u , press the k eyboard arrow keys to[...]

Solving Problems 39 Power Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . I F THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Dell Diagnostics" on page 48. I F THE POWER LIGHT IS BLINKING GREEN — The computer is in standb y [...]

40 Solving Problems www .dell.com | support.dell.com Printer Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTE: If you need technical assistance for your printer , contact the pr inter’ s manufacturer . Scanner Problems CAUTION: Before you begin any [...]

Solving Problems 41 Sound and Speaker Problems CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 players override s the Windows volume s etting. If you have been listening to MP3 songs, ensure that you did no[...]

42 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . NOTE: See the monitor docume ntation for troubles hooting procedures. If the screen is blank T EST THE ELECTRI[...]

Solving Problems 43 If the screen is difficult to read T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C HECK THE DIAGNOSTIC LIGHTS — See page 45. C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, [...]

44 Solving Problems www .dell.com | support.dell.com[...]

T roubleshooting T ools 45 T roubleshooting T ools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide . T o help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front[...]

46 T r oubleshooting T ool s www .dell.com | support.dell.com A possible graphics card failur e has occurred. • If the computer has a graphics card, remove the car d (see page 68), r einstall it, and then restart the computer . • If the problem still exists, install a graphics card that you know works and restart the computer . • If the probl[...]

T roubleshooting T ools 47 A possible expansion car d failure has occurred. 1 Determine if a conflict exists by removing a car d (not a graphics card) and restarting the computer (see page 68). 2 If the problem persists, reinstall the card that you r e moved, remove a different car d, and then restart the computer . 3 Repeat this process for each c[...]

48 T r oubleshooting T ool s www .dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . If you experience a problem with your computer , perform the checks in "Solving P roblems" on page 29 and run the Dell Diagnost[...]

T roubleshooting T ools 49 3 If you run a test from the Custom T est or Symptom T ree option, click the applicable tab described in the following table for more information. 4 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A dri[...]

50 T r oubleshooting T ool s www .dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, iden tify whether the driver is the source of your problem and, if necessary , update the driver . Windows XP 1 Click the Start button and click Control P anel . 2 Under Pick a Category , click P erformance and Maintenance [...]

T roubleshooting T ools 51 Manually Reinstalling Drivers 1 After copying the requir ed driver files to your hard drive, click the Start button and right-click My Computer . 2 Click P roperties . 3 Click the Hardware tab and click Device Manager . 4 Double-click the type of device fo r which you are installing the driver. 5 Double-click the name of [...]

52 T r oubleshooting T ool s www .dell.com | support.dell.com Using Microsoft Windows XP Sy stem Restore The Microsoft W indows XP operating system provides System Restore to allow you to r eturn your computer to an earlier operating state (without affecting data file s) if changes to the hardwar e, software, or other system settings have left the [...]

T roubleshooting T ools 53 Undoing the Last Sy stem R estore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open, or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms → Accessories → System T ools , [...]

54 T r oubleshooting T ool s www .dell.com | support.dell.com 4 On the next scr een, click Confirm . The restor e process takes approximately 6–10 minutes to complete. 5 When prompted, click Fi n i s h to reboot the computer . NOTE: Do not manually shut do wn the computer . Click Finish and let the computer completely reboot. 6 When prompted, cli[...]

Removing and Installing Parts 55 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure a ssumes that the following conditions e xist: • Y ou have performed the steps in "T urn Off Y our Computer" and "Bef[...]

56 Removing and Installing Parts www .dell.com | support.dell.com Before W orking Inside Y our Computer Use the following safety guidelines to help protec t your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product[...]

Removing and Installing Parts 57 Front V iew of the Computer 1 cover latch release Use this latch to re move the cover . See "Removing the Computer Cover" on page 60. 2 CD or DVD activity light The drive light is on when the computer reads data from the CD or D VD drive. 3 CD or DVD eject button P ress to eject a disc from the CD or DVD d[...]

58 Removing and Installing Parts www .dell.com | support.dell.com 5 IEEE 1394 connector (optional) Use the optional IEEE 1394 co nnector for high-speed data devices such as digital video cameras and external storage devices. 6 vents F or adequate cooling, do not block any of the vents. NOTICE: Ensure that there is a minimu m of two inches of space [...]

Removing and Installing Parts 59 Back V iew of the Computer 2 3 1 5 4 1 power connector Insert the power cable. 2 sound card connectors (5) • Line-in connector — Use the blue line-i n connector to attach a recor d/playback device such as a cassette player , CD player , or VCR. • Line-out connector — Use the green line -out connector to atta[...]

60 Removing and Installing Parts www .dell.com | support.dell.com Removing the Computer Cover CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the c[...]

Removing and Installing Parts 61 5 Locate the three hinge tabs on the bottom edge of the computer . 6 Grip the sides of the computer cover and pivot the cover up. 7 Lift the cover away and set it aside in a secure location. computer cover cover l atc h re l ease back of computer hinge tabs (3)[...]

62 Removing and Installing Parts www .dell.com | support.dell.com Inside V iew of Y our Computer CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . hard drive power supp l ys y s t e m b oar d *floppy drive CD or DVD drive *may not be present on all computers[...]

Removing and Installing Parts 63 Sy stem Board Components memory module connectors (1, 2, 3, 4) main power connector processor and heat sink connector fan connector (CPU F AN) processor power connector battery socket (BA TTERY) SA T A connectors (4) (SA T A0, SA T A1, SA T A2, SA T A3) IDE drive connector floppy drive connector (FLOPPY) front panel[...]

64 Removing and Installing Parts www .dell.com | support.dell.com Memory Y ou can increase your computer memory by instal ling memory modules on the system board.F or information on the type of memory supported by your computer , see "Specifications." Memory Overview • Memory modules should be installed in pairs of matched memory s ize,[...]

Removing and Installing Parts 65 NOTE: Memory purchased from Dell is co vered under your computer warranty . NOTICE: If you remove your original memory modules fr om the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original m[...]

66 Removing and Installing Parts www .dell.com | support.dell.com Installing Memory CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch [...]

Removing and Installing Parts 67 NOTICE: T o avoid damage to the memo ry module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector unt il the module snaps into position. If you insert the module correctly , the securing clips snap into the cutouts at each [...]

68 Removing and Installing Parts www .dell.com | support.dell.com 8 Connect your computer and devices to elec trical outlets, and turn them on. 9 Right-click the My Computer icon and click P roperties . 10 Click the General tab. 11 T o verify that the memory is installed correc tly , check the amount of memory (RAM) listed. Removing Memory CAUTION:[...]

Removing and Installing Parts 69 PCI Cards If you are installing or r eplacing a card, follow th e procedures in the ne xt section. If you are removing but not r eplacing a card, s ee ""Removing a PCI Card" on page 72". If you are r eplacing a card, r emove the current driver for the card from the operating system. If you are in[...]

70 Removing and Installing Parts www .dell.com | support.dell.com 3 P ush the two release tabs on the car d retention door from the inside to pivot the door open. Because the door is captive, it w ill remain in the open position. 4 If your computer includes a card r etention mechanis m, to secure the x16 car d in place from the top: a Pivot the mec[...]

Removing and Installing Parts 71 CAUTION: Some network adapters automatically start the computer when the y are connected to a network. T o guard against electrical shock, be sure to unplug your comp uter from its electrical outlet before installing any cards. 8 Place the card in the connector and pr ess down fi rmly . Ensure that the car d is full[...]

72 Removing and Installing Parts www .dell.com | support.dell.com 10 Close the card r etention door by snapping it into place to secure the car d(s). NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the cards can prevent the computer cover from closing proper ly or cause damage to the equipment. 11 Connect any cables t[...]

Removing and Installing Parts 73 NOTE: Installing filler brackets over empty card-slot op enings is necessary to maintain FCC certification of the computer . The brackets also keep dust and dirt out of your computer . NOTICE: T o connect a network cable, fi rst plug the cable in to the network device and then plug the cable into the computer . 4 Re[...]

74 Removing and Installing Parts www .dell.com | support.dell.com Installing a PCI Express Card 1 F ollow the procedures in "Befor e Y ou Begin" on page 55. 2 If present on your computer , rotate the lever on the chassis wall upwar d. 3 P ush the two release tabs on the car d retentio n door toward each other and pivot the door open. Beca[...]

Removing and Installing Parts 75 4 If your computer includes a card r etention mechanism: a Pivot the mechanism upwar d and gently s queeze in on the sides to release the mechanism from the two tab slots holding it in place. b Set the retention mechanism aside in a secur e location. NOTE: For full-length PCI-E cards, if a "piano" bracket [...]

76 Removing and Installing Parts www .dell.com | support.dell.com 7 P ull the securing tab, grasp the card by its top corners, and then ease it out of its connector . 8 P repare the car d for installation. See the documentation that came with the car d for information on configuring the car d, making internal connections, or otherwi se customizing [...]

Removing and Installing Parts 77 11 Ensure that: • The tops of all cards and filler brac k ets are flush with the alignment bar . • The notch in the top of the card or filler brack et fits around the alignment guide. 12 If you removed a car d retention mechanism, sn ap it into place, securing the x16 PCI-E car d. fully seated card not fully sea[...]

78 Removing and Installing Parts www .dell.com | support.dell.com NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the cards can prevent the computer cover from closing proper ly or cause damage to the equipment. NOTICE: T o connect a network cable, first plug the cabl e into the network devic e and then plug the cable[...]

Removing and Installing Parts 79 Removing a PCI Express Card 1 F ollow the procedures in "Befor e Y ou Begin" on page 55. 2 Remove the computer cover (see page 60). 3 If present on your computer , rotate the lever on the chassis wall upwar d. card retention door release tabs (2) filler bracket alignment guide alignment bar *lever on chass[...]

80 Removing and Installing Parts www .dell.com | support.dell.com 4 P ush the two release tabs on the car d retentio n door toward each other and pivot the door open. Because the door is captive, it will remain in the open position. 5 If your computer includes a card r etention mechanism, to remove the x16 car d: a Pivot the mechanism upwar d and g[...]

Removing and Installing Parts 81 NOTICE: Ensure that you release the se curing tab to unseat the card. If the card is not removed correctly , the sy stem board may be damaged. 6 Release the securing tab on the card slot to unseat the card. 7 If you are r emoving the card permanently , in stall a filler brack et in the empty card-slot opening. If yo[...]

82 Removing and Installing Parts www .dell.com | support.dell.com Drive Panels CAUTION: Before you begin any of th e procedures in this section, follow the safety ins tructions in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the cover . Removing[...]

Removing and Installing Parts 83 3 P u sh from the inside and pivot the drive panel to the left to release the panel from its side hinges. 4 Set the drive panel aside in a secure location. Removing the Drive-Panel Insert 1 T urn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the [...]

84 Removing and Installing Parts www .dell.com | support.dell.com Replacing the Drive-Panel Insert 1 Slide the tab on the left side of the drive-p anel insert under the center drive panel tab. 2 Rotate the drive-panel insert into place a nd snap the drive-panel insert tab over the corresponding tab on the drive panel. 3 Ensure that the drive-panel [...]

Removing and Installing Parts 85 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel. Drives Y our computer supports: • T wo hard drives (Serial A T A) • T wo FlexBay drives (can contain an opt[...]

86 Removing and Installing Parts www .dell.com | support.dell.com Serial A T A hard drives should be connected to the connector labeled SA T A on the system board. IDE CD/D VD drives should be connect ed to the connector labeled IDE. When connecting an IDE cable, ensure you alig n the color ed stripe with the pin 1 connector . When disconnecting an[...]

Removing and Installing Parts 87 Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive. 2 P ress in on the tabs on each side of the drive and slide the drive up and out. hard drive cable power cable t a b s (2) hard drive[...]

88 Removing and Installing Parts www .dell.com | support.dell.com Installing a Hard Drive 1 Unpack the replacement har d drive, and prepar e it for installation. 2 Check the documentation for the drive to veri fy that the drive is configured for your computer . 3 If your replacement har d drive does not have the hard drive brack et attached, remove[...]

Removing and Installing Parts 89 6 Connect the power and hard driv e cables to the har d drive. 7 Check all connectors to be certain that th ey are properly cabled and firmly seated. 8 Close the computer cover . NOTICE: T o connect a network cable, firs t plug the cable in to the network wall jack and then plug the cable in to the computer . 9 Conn[...]

90 Removing and Installing Parts www .dell.com | support.dell.com 3 P ress in on the tabs on each side of the hard drive brack et in the empty drive bay and slide the bracket up and out. 4 Snap the hard drive brack et onto the new hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until you have re moved the hard drive brack[...]

Removing and Installing Parts 91 7 Connect the power and hard drive cables to the drive. 8 Check all connectors to be certain that th ey are properly cabled and firmly seated. 9 Replace the computer cover (page 102). NOTICE: T o connect a network cable , first plug the cable in to the network wall jack and then plug it into the computer . 10 Connec[...]

92 Removing and Installing Parts www .dell.com | support.dell.com 3 Disconnect the power and floppy drive cab les from the back of the floppy drive. 4 Disconnect the other end of the flo ppy drive cable from the system board. 5 P ull the sliding plate to the right and hold in place. 6 Slide the floppy drive out of the floppy drive bay . power cable[...]

Removing and Installing Parts 93 Installing a Floppy Drive 1 If you are installing a new floppy drive, r emo ve the shoulder screws from the inside of the drive-panel insert and attach the screws to the new drive. 2 Slide the floppy drive into the floppy drive b ay until the sliding plate clicks into place and the drive snaps into position. 3 Attac[...]

94 Removing and Installing Parts www .dell.com | support.dell.com NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch an y of your computer’ s electronic components. Y ou can do so by touching an unpainted metal su rface on the computer chassis. 1 F ollow the procedu[...]

Removing and Installing Parts 95 5 Disconnect the USB cable on the back of th e Media Card Reader to the front panel USB connector on the system board (see page 63) a nd route the cable through the clip on the shroud. 6 While pushing on the back of the drive, re move the Media Car d Reader by sliding and holding the sliding plate. 7 Replace the dri[...]

96 Removing and Installing Parts www .dell.com | support.dell.com NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch an y of your computer’ s electronic components. Y ou can do so by touching an unpainted metal su rface on the computer chassis. 1 F ollow the procedu[...]

Removing and Installing Parts 97 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer . 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see page 102). CD/DVD Drive CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Prod[...]

98 Removing and Installing Parts www .dell.com | support.dell.com Removing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 55. 2 Remove the computer cover (see page 60). 3 Disconnect the power cable from the back of the drive and the CD/D VD drive cable from the back of the drive and the system board. power cable C[...]

Removing and Installing Parts 99 4 Slide the drive release mechanism to the right to r elease the shoulder screw and slide the drive out to remove it from the drive bay . Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and pr epare it for installation. Check the documentation that accompanied the driv e to verify tha[...]

100 Removing and Installing Parts www .dell.com | support.dell.com 3 Slide the drive into the drive bay unti l the drive clicks into position. 4 Connect the power cable to the drive and the CD/D VD cable to the drive and system board. 5 If you are installing a new CD/D VD drive rather than replacing a drive, r emove the front panel inserts. 6 Check[...]

Removing and Installing Parts 101 Battery Replacing the Battery CAUTION: Before you begin any of the pr ocedures in this section, follow the safety instructions in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch any of your computer?[...]

102 Removing and Installing Parts www .dell.com | support.dell.com 7 Replace the computer cover . NOTICE: T o connect a network cable, first plug the cable into the network device and then plug it into the computer . 8 Connect your computer and devices to elec trical outlets, and turn them on. 9 Enter system setup and restor e the settings you reco[...]

Appendix 103 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® 4 Socket- T with Hyper- Threading technology Cache 1 MB or 2 MB Memory T y pe dual-channel 400-, 533-, and 667-MHz DDR2 Memory connectors four Memory capacities 256 MB, 512 MB, or 1 GB Minimum memory 512 MB Maximum memory 4 GB BIOS address F0000h Computer Infor[...]

104 Appendix www .dell.com | support.dell.com Expansion Bus Bus type PCI 32 bit PCI Express x1, x4, and x16 Bus speed PCI: 33 MHz PCI Express:100 MHz Bus throughput PCI Express: x1 slot bidirectional speed - 500 MB/s x4 slot bidirectional speed - 2 GB/s x16 slot bidirectional speed - 8 GB/s PCI connectors three connector size 120 pins connector dat[...]

Appendix 105 Drives Externally accessible: two 3.5-inch drive bays (FlexBay) two 5.25-inch drive bays Available devices serial A T A drives (2), floppy driv e, USB memory devices, CD drive, CD-RW drive, DVD drive, D VD-RW drive, Media Car d Reader , and D VD/CD-RW combo drive Internally accessible: two 3.5-inch hard-drive bays Connectors External c[...]

106 Appendix www .dell.com | support.dell.com Controls and Lights P ower control push button P ower light green light — Blinking gr een in sleep state; solid green for power -on state. amber light — Blinking amber indi cates a problem with the power supply inside the computer . If th e system cannot boot and there is a solid amber light, this i[...]

Appendix 107 Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after you add, change, or r emove any hardwar e in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of hard drive installed Before you [...]

108 Appendix www .dell.com | support.dell.com Entering Sy stem Setup 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo is displayed, yo u must watch for the F2 prompt to appear . 3 Once this F2 prompt appears, press <F2> immediately . NOTE: The F2 prompt indicates that the keyboard has init ialized. This prompt can appear v[...]

Appendix 109 Options List — This field appears on the left side of the system setup window . The field is a scrollable list containing features that define the configuration of your computer , including installed hardwar e, power conservation, and security features. Scroll up and down the list with the up- and down-arrow keys. As an option is hig[...]

110 Appendix www .dell.com | support.dell.com Sy stem Setup Options NOTE: Depending on your computer and installed devic es, the items listed in this section may not appear , or may not app ear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-sp[...]

Appendix 111 USB for FlexBay This field enables and disables the internal USB for FlexBay . Off = Internal USB for FlexBay is disabled. On = Internal USB for FlexBay is enabled. No Boo t = Internal USB for FlexBay is enabled but not bootable. The factory default setting is No Boot . NOTE: This USB option app ears only if a FlexBay device is install[...]

112 Appendix www .dell.com | support.dell.com Auto Power On Sets the computer to automa tically turn on. Choices ar e every day or every Monday through F riday . The default setting is Off . This feature does not work if you turn off your computer using a power strip or surge protector . Auto Power Time Sets time to automatically turn on the comput[...]

Appendix 113 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy in the drive is not bootable, the computer a ttempts to boot to the hard drive. • Hard Drive — The computer attempts to boot from the primary hard d[...]

114 Appendix www .dell.com | support.dell.com NOTE: T o boot to a USB device, the devi ce must be bootable. T o make sure your device is bootable, check the device documentation. Changing Boot Sequen ce for Future Boots 1 Enter system setup (see page 108). 2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to ac[...]

Appendix 115 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 63), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your co mputer , the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 102). 4 Connect your computer and monitor to el ectrical outlets, and tu[...]

116 Appendix www .dell.com | support.dell.com Cleaning Y our Computer CAUTION: Before you begin any of the pr ocedures in this section, foll ow the safety inst ructions in the Product Information Guide . Computer , Keyboard, and Monitor CAUTION: Before you clean your computer , disconnect the computer from the electrical outlet. Clean your computer[...]

Appendix 117 CDs and DVDs NOTICE: Alway s use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the comp ressed air . Never touc h the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DV Ds, try cleaning the discs. 1 Hold the disc by its outer edge. [...]

118 Appendix www .dell.com | support.dell.com Definition of "Third-Party" Software and Peripherals Third-party softwar e and peripherals include any peri pheral, accessory , or software program sold by Dell not under the Dell brand (printers, scanners, cam eras, games, and so on). Support for all third- party software and peripherals is p[...]

Appendix 119 harmful interference to radio or television r eception, which can be determined by turning the equipment off and on, you are encouraged to try to corr ect the interference by one or more of the following measures: • Reorient or r elocate the receiving antenna. • Increase the separation between the equipment and the r eceiver . • [...]

120 Appendix www .dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Inter[...]

Appendix 121 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care 0820[...]

122 Appendix www .dell.com | support.dell.com Brunei Country Code: 673 Customer T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (au[...]

Appendix 123 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Del l™ Dimension™ and Inspiron) toll-free: 800 858 2969 T echnical Support (OptiPlex™, La[...]

124 Appendix www .dell.com | support.dell.com Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Coun[...]

Appendix 125 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support for Insp iron XPS computers only 0825 387 129 T echnical Support for a ll other Dell computers 0825 387 270 Customer[...]

126 Appendix www .dell.com | support.dell.com Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 21[...]

Appendix 127 Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for Inspiron XPS computers only 1850 200 722 T echnical Support for a ll other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 080[...]

128 Appendix www .dell.com | support.dell.com Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Su[...]

Appendix 129 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T e xas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728-3883 Sales (Austin, T e xas, U.S.A.) 512 728-4397 SalesF ax (Austin, T e xas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

130 Appendix www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherl[...]

Appendix 131 Nicaragua General Support 001-800-220-1006 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/no/no/emaildell/ T echnical Support 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard 671[...]

132 Appendix www .dell.com | support.dell.com Singapore (Singapore) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support [...]

Appendix 133 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 [...]

134 Appendix www .dell.com | support.dell.com Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owe[...]

Appendix 135 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk /en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (direct[...]

136 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1[...]

Index 137 Index A audio . See sound B battery problems, 2 9 replacing, 1 0 1 BIOS, 107 boot sequence a b o u t , 113 c h a n g i n g , 113-114 option settings, 1 1 3 booting to a USB device, 1 1 3 C car ds installing PCI Express, 7 4 PCI Express, 7 3 removing PCI, 7 2 removing PCI Expr ess, 7 9 slots, 6 0 CD/D VD drive activity light, 5 7 eject but[...]

138 Index 138 Index DV D s copying, 1 8 playing, 1 6 E e-mail problems, 3 1 error messages diagnostic lights, 4 5 troubleshooting, 3 3 F F iles and Settings T ransfer Wi z a r d , 2 8 F inding Information, 9 Flex Bay drive Media Card Reader , 5 7 H hard drive activity light, 5 8 problems, 3 1 hardwar e Dell Diagnostics, 4 8 Hardwar e T roubleshoote[...]

Index 139 N network connector , 6 0 Network Setup W izard, 2 4 problems, 3 8 setting up, 2 4 Network Setup W izard, 24 O operating system reinstalling W indows XP , 5 2 P passwor d clearing, 1 1 4 jumper , 1 1 4 PCI cards removing, 7 2 PCI Express car ds installing, 7 4 removing, 7 9 playing CDs and DVDs, 16 power button, 5 8 connector , 5 9 conser[...]

140 Index 140 Index sound problems, 4 1 volume, 4 1 sound connectors, 59 speaker problems, 4 1 volume, 4 1 specifications a u d i o , 103 computer information, 1 0 3 connectors, 1 0 5 controls and lights, 1 0 6 drives, 1 0 5 environmental, 1 0 7 expansion bus, 1 0 4 memory , 1 0 3 p h y s i c a l , 106 p o w e r , 106 processor , 1 0 3 technical, 1[...]