Dell 960 manual

www .dell.com | support.dell.com Dell ™ Optiplex ™ 960 Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at suppor[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Mini T ower — Front View . . . . . . . . . . . . . . . . . 7 Mini T ower — Back V iew . . . . . . . . . . . . . . . . . 8 Mini T ower — Back Panel Connectors . . . . . . . . . . 9 Desktop — Front View . . . . . . . . . . . . . . . . . . 10 Desktop — Back View .[...]

4 Contents T ransferring Informatio n to a New Computer . . . . . . 25 Microsoft ® Windows Vista ® Operating Sy stem . . . . . . . . . . . . . . . . . . . . . . . . 25 Microsoft Windows ® XP . . . . . . . . . . . . . . 25 3 Specifications . . . . . . . . . . . . . . . . . . . . 29 4 T roubleshooting T ips . . . . . . . . . . . . . . . 39 Using t[...]

Contents 5 6 Finding Information . . . . . . . . . . . . . . . . . 57 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . 59 Fast Call for Help . . . . . . . . . . . . . . . . . . 60 Loading iAMT drivers o n installation . . . . . . . . 60 T echnical Support and Customer Servi ce [...]

6 Contents[...]

About Y our Computer 7 About Y our Computer Mini T ower — Front View 1 hard drive activity ligh t 2 link integrity light 3 WiFi (optional) light 4 diagnostic lights 5 power button, power light 6 optical drive 5 8 9 12 11 7 6 10 1 2 3 4[...]

8 About Y our Computer Mini T ower — Back View 7 optical-drive eject button 8 o ptical-drive filler panel 9 flex bay (for optional floppy drive or memory card reader) 10 USB 2.0 connectors (4) 11 headphone connector 12 microphone connector 1 power supply check button 2 power supply check light 3 cover -release latch and padlock ring (security scr[...]

About Y our Computer 9 Mini T ower — Back Panel Connectors 5 power connector 6 bac k-panel connectors 7 expansion-card slots (4) 1 PS2 mouse connector 2 paral lel (printer) connector 3 serial connector 4 network-activity light 5 network adapter connector 6 link-integrity light 7 space for optional wireless connector 8 line-out connector 9 line-in[...]

10 About Y our Computer Desktop — Front V iew 1 power button, power light 2 optical drive 3 optical-drive tray eject button 4 Dell ™ badge 5 USB 2.0 connectors (2) 6 microphone connector 7 headphone connector 8 flex bay (for optional floppy drive, memory card reader , or second 3.5-inch hard disk drive) 9 hard drive activity light 10 link integ[...]

About Y our Computer 11 Desktop — Back V iew 1 expansion card slots (4) 2 power supply check button 3 power supply check light 4 cover - release latch and padlock ring (security screw also an option) 5 security cable slot 6 power connector 7 back-panel connectors 6 2 3 4 5 7 1[...]

12 About Y our Computer Desktop — Back Panel Connectors 1 PS2 mouse connector 2 par allel (printer) connector 3 serial connector 4 network-activity light 5 network adapter connector 6 link-integrity light 7 space for optional wireless connector 8 line-out connector 9 line-in/microphone con nector 10 USB 2.0 connectors (6) 11 VGA video connector 1[...]

About Y our Computer 13 Small Form Factor— Front V iew 1 power button, power light 2 optical-drive (slim-line) 3 optical-drive eject button 4 slim-line flex bay (for optional floppy drive or memory card reader) 5 Dell badge 6 headphone connector 7 microphone connector 8 USB 2.0 connectors (2) 9 hard drive activity ligh t 10 link integrity light 1[...]

14 About Y our Computer Small Form Factor— Back V iew 1 expansion-card slots (2) 2 power supply check button 3 power supply check light 4 cover -r elease latch and padlock ring (security screw al so an option) 5 security cable slot 6 power connector 7 back-panel connectors 3 1 6 7 2 5 4[...]

About Y our Computer 15 Small Form Factor— Back Panel Connectors 1 PS2 mouse connector 2 paral lel (printer) connector 3 serial connector 4 network-activity light 5 network adapter connector 6 link-integrity light 7 space for optional wireless connector 8 line-out connector 9 line-in/microphone connec tor 10 USB 2.0 connectors (6) 11 VGA video co[...]

16 About Y our Computer[...]

Setting Up Y our Computer 17 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that sh ipped with your computer . NOTE: Some devices may not be includ ed if you did not order them. 1 Y our computer comes with VGA and DisplayP ort connectors for video (Desktop back [...]

18 Setting Up Y our Computer NOTE: Connection of a DisplayPort monitor or adapter will re sult in the x16 PCI-Express slot being disabled. This is not a valid configuration. Remove the PCI-Express card. Alternatively you may use the VGA port to connect a display device if the PCI-Express card is not a graphics card. 3 Connect the monitor using a VG[...]

Setting Up Y our Computer 19 5 Connect the network cable. 6 Connect the modem (if your computer has this option).[...]

20 Setting Up Y our Computer 7 Connect the power cable(s). 8 P ress the power buttons on the monitor and the computer .[...]

Setting Up Y our Computer 21 9 Connect to your network. The Dell™ W ireless Antenna, if p urchased, connects to the wireless connector . 1 Internet service 2 cable or DSL modem 3 wireless router (not necessary if your computer has the optional WiFi capability) 4 desktop computer with network adapter 5 desktop computer with USB wireless adapter 6 [...]

22 Setting Up Y our Computer NOTE: For security , the Wirele ss Antenna uses special screws to connect to the sy stem that can only be remo ved using the key provided in the kit. The screws do not need to be attached for the wireless antenna to function. Installing Y our Computer in an Enclosure Installing your computer in an enclosure can r estric[...]

Setting Up Y our Computer 23 • The enclosure should be designed so that the ambient air entering the system meets the operating temperature r equirements of the system. The enclosure design should be designed to minimize the temperatur e increase of the air entering the system by : – Implementing enclosure venting that allows at least 30% airfl[...]

24 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

Setting Up Y our Computer 25 NOTE: If you cannot connect to the Internet, see the Dell T echnology Guide . If you have successfully connected in the past, the ISP mi ght have a service outage. Contact your ISP to check the service status, or tr y connecting again later . NOTE: Have your ISP information ready . If you do not have an ISP , consult th[...]

26 Setting Up Y our Computer Y ou can transfer the data to the new computer over a network or serial connection, or you can store it on r emo vable media, such as a writable CD, for transfer to the new computer . NOTE: Y ou can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O[...]

Setting Up Y our Computer 27 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Fi n i s h . T o transfer data to the new computer : 1 On the Now go to your old computer screen on the new computer , c[...]

28 Setting Up Y our Computer T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on the appropriate removable media) and click OK . 3 On the F iles and Settings T ransfer Wizard welcome screen, click Next . 4 On the Whi[...]

Specifications 29 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core ™ 2 Quad P rocessor FSB up to 1333 MHz Intel ® Core ™ 2 Duo Desktop P[...]

30 Specifications Memory capacities 667 MHz 512 MB, 1 GB, 2 GB, 3 GB, 4 GB, 8 GB NOTE: 512 MB DIMMS are available for use only in the 667-MHz memory configurations. 800 MHz 1 GB, 2 GB, 3 GB, 4 GB, 8 GB Minimum memory 512 MB for 667 MHz, 1 GB for 800 MHz Maximum memory 8 GB Vide o Ty p e : Integrated Intel ® Q45 Graphics Controller up to 1759 MB vi[...]

Specifications 31 Bus speed x1-slot bidir ectiona l speed — 500 MB/s (PCI Express) x16-slot bidirectional speed — 16 GB (PCI Expr ess) 1.5 Gbps and 3.0 Gbps (SAT A) 480-Mbps high speed, 12-Mbps full speed, 1.2-Mbps low speed (USB) Expansion card slots connectors Mini T ower: four full-height slots Desktop: four half -height slots without riser [...]

32 Specifications PCIE_WLS connector one x1(available in all platforms) connector size 36 pins use for optional wireless and WLAN car ds Drives Hard Disk Drives Mini T ower: two 3.5-inch har d disk drives (HDDs) or two 2.5-inch HDDs Desktop: two 3.5-inch HDDs or two 2.5-inch HDDs Small F orm F a ctor: one 3.5-inch HDD or two 2.5-inch HDDs A vailabl[...]

Specifications 33 Connectors External connectors: Vid eo VGA and DisplayP ort connectors Network adapter RJ-45 connector USB 2.0-compliant connectors Mini T ower: four front-panel, and six back-panel USB connectors Desktop: two front-panel, and six back-panel USB connectors Small F orm F actor: two front-panel, and six back-panel USB connectors Aud[...]

34 Specifications Expansion slots Mini T ower: four full-height slots Desktop: four half -height slots without riser , two full-height slots, two half -height slots with riser Small F orm F actor: two half -height slots PCI Express Mini T ower and Desktop: one x16 connector and one x1 connector Small F orm F actor: one x16 connector F ront panel US[...]

Specifications 35 Network link light blue W iF i (optional) link light blue Rear of computer: P ower supply light solid green — The power su pply is turned on and is functional. The power cabl e must be connected to the power connector (on back of the computer) and the electrical outlet. A test button and LED are on the side of the unit wher e th[...]

36 Specifications Input voltage (see the safety information that shipped with your computer for important voltage setting information) 115/230 V A C Input frequency 50/60 Hz Input amperage Mini T ower: 3.6 A/1.8 A Desktop: 4.0 A/2.0 A Small F orm F a ctor: 3.5 A/1.8 A Coin-cell battery CR2032 lithium coin cell Phy sical Mini T ower Height 40.8 cm ([...]

Specifications 37 Environmental T emperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 5 to 350 Hz at 0.0002 G 2 /Hz Storage 5 to 500 Hz at 0.001 to 0.01 G 2 /Hz Maximum shock: Operating 40 G +/- 5% with pulse duration of 2 msec +/-[...]

38 Specifications[...]

T roubleshooting T ips 39 T r oubleshooting T ips CAUTION: Alway s unplug your computer fr om the electrical outlet before opening the cover . NOTE: For detailed troubleshooti ng information, includin g responding to sy stem messages, see your Service Manual on support.dell.com . Using the Hardware T roubleshooter 1 Click the W indows Vista Start b[...]

40 T roubl eshooting T ips NOTE: The diagnostic lights will blink when the power button is am ber or off, and will not when it is blue. This has no other significance. Light Pattern Problem Desc ription Suggested Resolution Off The computer is either turned off or not receiving power . • Reseat the power cable in the power connector on the back o[...]

T roubleshooting T ips 41 Blinking Amber A possible motherboard, power supply , or peripheral failure has occurr ed. 1 P ower off computer , leaving the computer plugged in. P ress and hold the power supply test button on the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your motherboard. Contact [...]

42 T roubl eshooting T ips Steady Amber Memory modules are detected, but a memory power failure has occurred. • If two or more memory modules are installed, remove the modules, then reinstall one module and r estart the computer . If the computer starts normally , continue to install additional memory modules (one at a time) until you have identi[...]

T roubleshooting T ips 43 Steady Amber P ower connector not installed properly . • Reseat the 2x2 power connector from the power supply unit. • If the system still fails to boot, contact Dell (see "Contacting Dell" on page 66). Steady Amber P ossible peripheral card or motherboar d failure has occurr ed. • Remove all peripheral card[...]

44 T roubl eshooting T ips Steady Blue A possible processor failure ha s occurred. • Reseat the processor (see P rocessor information for your computer). • If the problem persists, contact Dell (see "Contacting Dell " on page 66). Steady Blue Memory modules are detected, but a memory failure has occurred. • If two or more memory mod[...]

T roubleshooting T ips 45 Steady Blue No memory modules are detected. • If two or more memory modules ar e installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer . If the computer starts normally , continue to install additional memory modules (one at a time) until you[...]

46 T roubl eshooting T ips Steady Blue A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing an e xpansion card (not a graphics card) and r estarting the computer (see the "Cards" section for your computer). 2 If the problem persists, reinstall the card you r emoved, then remove a different car d and[...]

T roubleshooting T ips 47 E LIMINATE INTERFERENCE — Some possible causes of interference ar e: • P ower , k eyboard, and mouse e xtension cables • T oo many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before working inside yo ur computer , read the safety[...]

48 T roubl eshooting T ips Lockups and Software Problems NOTE: The procedures in this document were written for the Windows default view , so they may not apply if you set your Dell computer to the Windows Classic view. The computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet A prog[...]

T roubleshooting T ips 49 Other software problems C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer . • Ensure that your computer meets the minimum har dware r equirements needed to run the softwa[...]

50 T roubl eshooting T ips Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is optional and may no t ship with your computer . 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer . When the DELL logo appears, press <F12> immediately . NOTE: If you wai[...]

Reinstalling Software 51 Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your computer . a Click the W indows Vista Start button ™ , and right-click Computer . b Click P roperties → Device Manager . NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue [...]

52 Reinstalling Software Returning to a Previous Device Driver V ersion 1 Click the W indows Vista Start button , and right-click Computer . 2 Click P roperties → Device Manager . NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue ; otherwise, contact your administrator to enter the Dev[...]

Reinstalling Software 53 5 At the W elcome Dell System Owner screen, click Next . The drivers that are used by your co mputer ar e automatically displayed in the My Drivers—The R esourceCD has identified these components in your system window . 6 Click the driver that you want to rein stall and follow the instructions on the screen. If a particul[...]

54 Reinstalling Software • Dell F actory Image Restore r eturns your hard drive to the same operating state as when you purchased the computer . The program deletes all data on the hard drive and r emoves any pr ograms installed after you received the computer . • If you received the Operating System media with your computer , you can use it to[...]

Reinstalling Software 55 photos, and music files) on the hard drive and removes any programs or drivers installed after you received your computer . If possible, back up the data before using Dell Factory Image Restore. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. 1 T urn on the computer . 2 Wh[...]

56 Reinstalling Software • Microsoft System Restore (see "Using Microsoft ® W indows ® System Restore" on page 54) NOTICE: Before performing the instal lation, back up all data files from your primary hard drive to another media. For conventional hard drive configurations, the primary hard drive is the first dr ive detected by the com[...]

Finding Information 57 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Servic[...]

58 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Condit[...]

Getting Help 59 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you experience a problem with yo ur computer , you can complete the following steps to diagnos[...]

60 Getting Help NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . Fast Call for Help If your system administrator has con figured your system with Intel ® Active Management T echnology (iAMT), help ca n be obtained by [...]

Getting Help 61 4 Select Dell ™ Systems Management Administrator’s Guide for Intel iAMT setup and configuration information. T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell ™ hardwar e. Our support staff uses compute r-based diagnostics to provide fast, accurate answers. T o[...]

62 Getting Help • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses: apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada o[...]

Getting Help 63 Product Information If you need information about additional products available from Dell, or if you would like to place an or der , visit the Dell website at www .dell.com . F or the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 66. Returning Items for W arranty [...]

64 Getting Help Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct your call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnosti[...]

Getting Help 65 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorizatio n Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

66 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Internet connection, yo u can find contact information on your purchase invoice, pa cking slip, bill, or Dell product catalog. Dell provides several online and teleph one-based support and service options. Av[...]

Index 67 Index C Client Initiated Remote Access, 60 connecting Internet, 2 4 modem, 1 9 monitor , 1 8 network, 2 1 network cable, 1 9 power cables, 2 0 contacting Dell, 59, 66 D Dell c o n t a c t i n g , 59, 66 software updates, 4 9 Support Utility , 4 9 technical support and customer service, 6 1 T echnical Update Service, 4 9 Dell Diagnostics, 4[...]

68 Index F F ast Call for Help, 60 F iles and Settings T ransfer Wi z a r d , 2 5 finding information, 57 I Intel Active Management T echnology (iAMT) documentation, 5 8 enabling, 6 0 F ast Call for Help, 6 0 Internet connecting, 2 4 setting up, 2 4 L license label, 58 M media Drivers and Utilities, 5 7 operating system, 5 7 memory troubleshooting,[...]

Index 69 S safety information, 58 Service Manual, 58 Service T ag, 57 setup computer , 1 7 installing your computer in an enclosure, 2 2 Internet, 2 4 quick setup, 1 7 software problems, 4 8 reinstalling, 5 1 t r o u b l e s h o o t i n g , 48-49 updates, 4 9 specifications all, 2 9 audio , 3 0 connectors, 3 3 controls and lights, 3 4 drives, 3 2 e[...]

70 Index V view b a c k , 8, 14 back panel connectors, 7 - 9 front, 7 W warranty information, 58 W indows License label, 58 W indows Vista Dell F actory Image Restore, 5 4 Device Driver Rollback, 5 2 P rogram Compatibility wizard, 4 8 reinstalling, 5 7 returning to a pr evious device driver version, 5 2 System Restore, 5 3 - 5 4 W indows XP F iles [...]