Dell KM04C manual

SETUP GUIDE[...]

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SETUP GUIDE Regulatory model: D03M series Regulatory type: D03M002 SETUP GUIDE[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. If you purch[...]

3 Setting Up Y our Studio XPS Desktop . . . . . . 5 Lifting Y our Computer . . . . . . . . . . . . . . . . . . . 6 Before Setting Up Y our Computer . . . . . . . . . 7 Connect the Display. . . . . . . . . . . . . . . . . . . . . 8 Connect the Keyboard and Mouse . . . . . . . . 1 0 Connect the Network Cable (Optional) . . . . 1 1 Connect the Power C[...]

4 Contents Restoring Y our Operating System . . . . . . . 4 4 System Restore . . . . . . . . . . . . . . . . . . . . . . . 4 5 Dell DataSafe Local Backup . . . . . . . . . . . . . 46 System Recovery Media . . . . . . . . . . . . . . . . 4 8 Dell Factory Image Restore . . . . . . . . . . . . . 4 9 Getting Help . . . . . . . . . . . . . . . . . . . .[...]

5 This section provides information about setting up your Dell ™ Studio XPS ™ desktop. WARNING: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For additional safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. Set[...]

6 Setting Up Y our Studio XPS Desktop Lifting Y our Computer T o ensure safety and to avoid any damage to your computer , lift it by holding the lift points in the front and back of your computer .[...]

7 Setting Up Y our Studio XPS Desktop Before Setting Up Y our Computer When positioning your computer , ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer . Restricting airflow around your computer may cause it to overheat. T o prevent overheating ensure that you leave at least 10.2[...]

8 Setting Up Y our Studio XPS Desktop Connect the Display Y our computer has integrated video connectors. Connect the display using either the integrated HDMI or DVI connector . If required, you can purchase the DVI‑to‑VGA adapter , HDMI‑to‑DVI adapter , and additional HDMI or DVI cables at www .dell.com . Use the appropriate cable based on[...]

9 Setting Up Y our Studio XPS Desktop Connection T ype Computer Cable Display DVI‑to‑DVI (DVI cable) DVI‑to‑VGA (DVI‑to‑VGA adapter + VGA cable) HDMI‑to‑HDMI (HDMI cable) HDMI‑to‑DVI (HDMI‑to‑DVI adapter + DVI cable)[...]

10 Setting Up Y our Studio XPS Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer .[...]

11 Setting Up Y our Studio XPS Desktop Connect the Network Cable (Optional) A network connection is not required to complete your computer setup, but if you have an existing network or Internet connection that uses a cable connection (such as a broadband device or Ethernet jack), you can connect it now . NOTE: Use only an Ethernet cable to connect [...]

12 Setting Up Y our Studio XPS Desktop Connect the Power Cable Press the Power Button[...]

13 Setting Up Y our Studio XPS Desktop Set Up the Operating System Y our computer is preconfigured with the operating system you selected at the time of purchase. Set Up Microsoft Windows T o set up Microsoft ® Windows ® for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Wi[...]

14 Setting Up Y our Studio XPS Desktop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows. The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer , while preserving data files (with[...]

15 Setting Up Y our Studio XPS Desktop Connect to the Internet (Optional) T o connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). If an external USB modem or WLAN adapter is not part of your original order , you can purchase one at www .dell.com . Setting Up a Wired Connection If you are[...]

16 Setting Up Y our Studio XPS Desktop Setting Up a Wireless Connection NOTE: T o set up your wireless router , see the documentation that shipped with your router . Before you can use your wireless Internet connection, you need to connect to your wireless router . T o set up your connection to a wireless router: Save and close any open files, and [...]

17 Setting Up Y our Studio XPS Desktop T o set up your Internet connection: Save and close any open files, and exit any 1. open programs. Click 2. Start → Control Panel. In the search box, type 3. network , and then click Network and Sharing Center → Set up a new connection or network → Connect to the Internet. The Connect to the Internet win[...]

18 Using Y our Studio XPS Desktop This section provides information about the features available on your Studio XPS ™ desktop. Front V iew Features 9 7 8 2 3 5 6 4 1[...]

19 Using Y our Studio XPS Desktop 1 Media Card Reader light — Indicates if a media card is inserted. 2 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media card. 3 Optical drive — Plays or records only standard‑size (12 cm) CDs, DVDs, and Blu‑ray Discs (optional). 4 O[...]

20 Using Y our Studio XPS Desktop Back V iew Features 2 3 4 5 6 1[...]

21 Using Y our Studio XPS Desktop 1 Power connector — Connects to the power cable. The appearance of this connector may vary . 2 Power supply light — Indicates power availability on the power supply unit. NOTE: The power supply light may not be available on all computers. 3 Back panel connectors — Connect USB, audio, video, and other devices [...]

22 Using Y our Studio XPS Desktop Back Panel Connectors 7 8 9 10 11 12 4 5 3 2 1 6 1 S/PDIF connector — Connects to amplifiers of TVs for digital audio through optical digital cables. This format carries an audio signal without going through an analog audio conversion process. 2 HDMI connector — Connects to a TV for both audio and video signals[...]

23 Using Y our Studio XPS Desktop 6 Side L/R surround connector — Connects to side L/R surround speakers. 7 Microphone connector — Connects to a microphone for voice or audio input into a sound or telephony program. 8 Front L/R line-out connector — Connects to front L/R speakers. 9 Line-in connector — Connects to recording or playback devic[...]

24 Using Y our Studio XPS Desktop T op View Features 6 4 3 2 1 5[...]

25 Using Y our Studio XPS Desktop 1 USB 2.0 connectors (2) — Connect to USB devices that are connected occasionally such as memory keys, digital cameras, and MP3 players. 2 Service T ag and Express Service Code — Used to identify your computer when you access the Dell Support website or call technical support. 3 Microphone or line-in connector [...]

26 Using Y our Studio XPS Desktop Software Features NOTE: For more information about the features described in this section, see the Dell T echnology Guide available on your hard drive or at support.dell.com/manuals . Productivity and Communication Y ou can use your computer to create presentations, brochures, greeting cards, fliers, and spreadshee[...]

27 Using Y our Studio XPS Desktop Dell Dock The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files, and folders. Y ou can personalize the Dock by: Adding or removing icons • Grouping related icons into categories • Changing the color and location of the Dock • Changing the behavior of the[...]

28 Using Y our Studio XPS Desktop Dell DataSafe Online Backup NOTE: Dell DataSafe Online may not be available in all regions. NOTE: A broadband connection is recommended for fast upload/download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents[...]

29 Solving Problems This section provides troubleshooting information for your computer . If you cannot solve your problem using the following guidelines, see “Using Support T ools” on page 36 or “Contacting Dell” on page 5 7. Beep Codes Y our computer might emit a series of beeps during start‑up if there are errors or problems. This seri[...]

30 Solving Problems Network Problems Wireless Connections If the network connection is lost — The wireless router is offline or wireless has been disabled on the computer . Check your wireless router to ensure it is • powered on and connected to your data source (cable modem or network hub). Re‑establish your connection to the • wirel[...]

31 Solving Problems Power Problems If the power light is off — The computer is either turned off or is not receiving power . Reseat the power cable into the power • connector on the computer and the electrical outlet. If the computer is plugged into a power strip, • ensure that the power strip is plugged into an electrical outlet and th[...]

32 Solving Problems If the power light is blinking amber — There may be a problem with the system board. For assistance, contact Dell (see “Contacting Dell” on page 57 ). If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possibl[...]

33 Solving Problems If you experience other memory problems — Ensure that you are following the memory • installation guidelines (see the Service Manual at support.dell.com/manuals ). Check if the memory module is compatible • with your computer . Y our computer supports DDR3 memory . For more information about the type of memory suppor[...]

34 Solving Problems If a program crashes repeatedly — Check the software documentation. If necessary , uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on CD. If the computer stops responding or a solid blue screen appears — CAUTION: Y ou might lose data if you are unabl[...]

35 Solving Problems If you have other software problems — Back up your files immediately . • Use a virus‑scanning program to check the • hard drive or CDs. Save and close any open files or programs • and shut down your computer through the Start menu. Check the software documentation or • contact the software manufacturer fo[...]

36 Using Support T ools Dell Support Center The Dell Support Center helps you find the service, support, and system‑specific information you need. T o launch the application, click the icon in the taskbar . The Dell Support Center home page displays your computer’ s model number , service tag, express service code, and service contact informati[...]

37 Using Support T ools My Dell Downloads NOTE: My Dell Downloads may not be available in all regions. Some of the software pre‑installed on your new computer do not include a backup CD or DVD. This software is available at My Dell Downloads. From this website you can download available software for reinstallation or create your own backup media.[...]

38 Using Support T ools Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell T echnical Support — The computer failed to complete the boot routine three consecutive times for the same error (see “Contacting Dell” on page 57 for assist[...]

39 Using Support T ools USB over current error — Disconnect the USB device. Y our USB device needs more power for it to function properly . Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its no[...]

40 Using Support T ools Dell Diagnostics If you experience a problem with your computer , perform the checks in “Lockups and Software Problems” on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: Dell Diagnostics works only on Dell co[...]

41 Using Support T ools NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc. If PSA is invoked: The PSA starts running tests. a. If the PSA completes successfully , the b. following message is displayed: “No problems have been found with this system [...]

42 Using Support T ools NOTE: The Service T ag for your computer is displayed at the top of each test screen. If you contact Dell, technical support will ask for your Service T ag. When the tests are complete, close the test 6. screen to return to the Choose An Option window . T o exit the Dell Diagnostics and restart the 7. computer , click Exit .[...]

43 Using Support T ools Select the 4. Boot from CD-ROM option from the menu that appears and press <Enter>. T ype 5. 1 to start the CD menu and press <Enter> to proceed. Select 6. Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer . Select the test yo[...]

44 Y ou can restore the operating system on your computer using any of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer . If possible, backup your data files before using these options. Option Use System Restore as the first solution Dell DataSafe Local[...]

45 Restoring Y our Operating System System Restore The Windows operating systems provide a System Restore option which allows you to restore your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes t[...]

46 Restoring Y our Operating System Dell DataSafe Local Backup CAUTION: Using Dell DataSafe Local Backup permanently removes any programs or drivers installed after you received your computer . Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if Sy[...]

47 Restoring Y our Operating System When the DELL 4. ™ logo appears, press <F8> several times to access the Advanced Boot Options window . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Windows ® desktop; then, shut down your computer and try again. Select 5. Repair Y our C[...]

48 Restoring Y our Operating System System Recovery Media CAUTION: Although the system recovery media is designed to preserve the data files on your computer , it is recommended that you backup your data files before using the system recovery media. Y ou can use the system recovery media, created using Dell DataSafe Local Backup, to return your har[...]

49 Restoring Y our Operating System Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer . If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not[...]

50 Restoring Y our Operating System Click 6. Dell Factory Image Restore . The Dell Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory T ools , then Dell Factory Image Restore . Click 7. Next . The Confirm Data Deletion screen appears. NOTE: If you do not want to proceed with Fa[...]

51 If you experience a problem with your computer , you can complete the following steps to diagnose and troubleshoot the problem: See “Solving Problems” on page 1. 29 for information and procedures that pertain to the problem your computer is experiencing. See “Dell Diagnostics” on page 2. 40 for procedures on how to run Dell Diagnostics. [...]

52 Getting Help T echnical Support and Customer Service Dell’ s support service is available to answer your questions about Dell hardware. Our support staff uses computer ‑based diagnostics to provide fast, accurate answers. T o contact Dell’ s support service, see “Before Y ou Call” on page 56 and then see the contact information for you[...]

53 Getting Help Dell Support e-mail addresses mobile_support@us.dell.com • support@us.dell.com • la-techsupport@dell.com • (Latin America and Caribbean countries only) apsupport@dell.com • (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses apmarketing@dell.com • (Asian/Pacific countries only) sales_can[...]

54 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order , visit the Dell website at www .dell.com . For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 57. Returning Items for Repair Under W arr[...]

55 Getting Help Call Dell to obtain a Return Material 1. Authorization Number , and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see “Contacting Dell” on page 57. Include a copy of the invoice and a letter 2. describing the reason for the return. In cl ud e a co py o f th e Di ag [...]

56 Getting Help Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated‑support telephone system direct your call more efficiently . Y ou may also be asked for your Service T ag (located on a label on top of your computer). Remember to fill out the following Diagnostics Checklist. If possible,[...]

57 Getting Help See your operating system documentation to determine the contents of the computer’ s start‑up files. If the computer is connected to a printer , print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic • code: Description of problem and troubleshooting • [...]

58 Finding More Information and Resources If you need to: See: reinstall your operating system “System Recovery Media” on page 48 run a diagnostic program for your computer “Dell Diagnostics” on page 40 reinstall desktop system software “My Dell Downloads” on page 37 find more information about the Microsoft ® Windows ® operating syst[...]

59 Finding More Information and Resources If you need to: See: find safety best practices information for your computer review W arranty information, T erms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement the safety information that is shipped with your computer , befor[...]

60 Specifications This section provides information that you may need when setting up, updating drivers for , and upgrading your computer . NOTE: Offerings may vary by region. For more information regarding the configuration of your computer , click Start → Help and Support and select the option to view information about your computer . Computer [...]

61 Specications Memory Connectors four internally accessible DDR3 DIMM sockets Memory type 1333‑MHz DDR3 DIMMs; non‑ECC memory only Configurations possible 2 GB, 4 GB, 6 GB, 8 GB, 12 GB, and 16 GB Minimum 2 GB Maximum 16 GB NOTE: For instructions on upgrading memory , see the Service Manual at support.dell.com/manuals. Audio T ype Integrated[...]

62 Specications Expansion Bus PCI Express Gen2 x1 slot bi‑directional speed — 1 GB/s Gen2 x16 slot bi‑directional speed — 16 GB/s PCI 32‑bit speed — 33 MHz SA T A 2.0 1.5 Gbps and 3.0 Gbps USB 2.0 high speed — 480 Mbps full speed — 12 Mbps low speed — 1.2 Mbps Physical Height 407.75 mm (16.02 inches) Width 185.81 mm (7.31 inche[...]

63 Specications External Connectors Network adapter RJ45 connector USB two top‑panel, two front‑ panel, and four back‑ panel USB 2.0 compliant connectors Audio top panel — microphone and headphone connectors back panel — six connectors for 7.1 support S/PDIF one digital S/PDIF (optical) connector e S ATA one back‑panel connector DVI [...]

64 Specications Expansion Slots PCI Connectors one Connector size 124‑pin connector Connector data width (maximum) 32 bit PCI Express x1 Connectors two Connector size 36‑pin connector Connector data width (maximum) 1 PCI Express lane PCI Express x16 Connectors one Connector size 164‑pin connector Connector data width (maximum) 16 PCI Expre[...]

65 Specications Computer Environment T emperature range Operating 10°C to 35°C (50°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Relative humidity (maximum) 20% to 80% (noncondensing) Maximum vibration (using a random‑vibration spectrum that simulates user environment) Operating 0.26 GRMS Storage 2.2 GRMS Computer Environment M[...]

66 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is[...]

67 Appendix Information for NOM, or Official Mexican Standard (only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V . Paseo de la Reforma 2620 – Flat 11° Col. Lomas Altas 11950 México, D.F [...]

68 C calling Dell 56 CDs, playing and creating 26 chipset 60 computer capabilities 26 connect(ing) optional network cable 11 Contacting Dell online 57 customer service 52 D DataSafe Local Backup 46 DellConnect 52 Dell Diagnostics 40 Dell support website 59 drivers and downloads 59 DVDs, playing and creating 26 E eject button 19 email addresses for [...]

69 Index hardware problems diagnosing 39 Hardware T roubleshooter 3 9 I Internet connection 15 ISP Internet Service Provider 15 M memory problems solving 32 memory support 61 N network connection fixing 30 network connector location 23 O order status 53 P power button and light 25 power problems, solving 31 problems, solving 29 products information[...]

70 Index software problems 33 solving problems 29 support email addresses 53 support sites worldwide 52 System Messages 37 System Recovery Media 48 T technical support 52 U USB 2.0 back connectors 23 front connectors 19 W warranty returns 54 Windows Program Compatibility Wizard 34 Windows, reinstalling 44 wireless network connection 30[...]

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0 K M 0 4 C A 0 0 www .dell.c om | support.dell. com www .dell.c om | support.dell.c om Printed in the U.S.A.[...]