Dell Latitude ATG E6400 manual

www .dell.com | support.dell.com Dell™ Latitude™ A TG E6400 Setup and Quick Reference Guide This guide provides a features overv iew , specifications, qu ick setup, software, and troubleshooting information for your computer . For more information about your operating sy stem, devices, and technologies, see the Dell T echnology Guide at support[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damag e, personal injury , or death. Macrovision Prod[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front V iew . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Bottom V iew . . . . . . . . . . . . . . . . . . . . . . . 10 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and De[...]

4 Contents 4 T roubleshooting . . . . . . . . . . . . . . . . . . . 31 T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Lights . . . . . . . . . . . . . . . . . . . . 31 Beep Codes . . . . . . . . . . . . . . . . . . . . . 31 Error Messages . . . . . . . . . . . . . . . . . . . 33 Sy stem Messages . . . . . . . . . . . . . . . [...]

Contents 5 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . 59 T echnical Support and Customer Service . . . . . 60 DellConnect™ . . . . . . . . . . . . . . . . . . . . 60 Online Services . . . . . . . . . . . . . . . . . . . 60 AutoT ech Service . . . . . . . . . . . . . . .[...]

6 Contents[...]

About Y our Computer 7 1 About Y our Computer Front V iew 1 microphone (optional) 2 camera light (optional) 3 camera (optional) 4 display latch 3 6 4 25 1 7 13 16 17 18 21 26 10 11 24 23 8 5 27 14 9 12 15 19 20 2 22[...]

8 About Y our Computer 5 display and (optional) touchscreen 6 keyboard status lights 7 volume control buttons 8 power button 9 USB connectors (2) 10 Wi-Fi Catcher™ Network Locator 11 wireless switch 12 audio connectors (2) 13 right speaker 14 media bay (with optical drive) 15 fingerprint reader (optional) 16 PC Card slot 17 IEEE 1394a connector 1[...]

About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer tu rns on the fan whe n the computer[...]

10 About Y our Computer Bottom V iew Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer . CAUTION: Using an incompatible bat tery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery[...]

About Y our Computer 11 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or disable wire less network devices. Use the W i-F i Catcher Network Locator to loca te networks. F or information about connecting to the Internet, see "Con necting to the Interne t" on page 16. wir eless switch icon De[...]

12 About Y our Computer[...]

Setting Up Y our Computer 13 2 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer . CAUTION: The AC adapter works with electrical outlets worldwide. Howeve r , power connectors and power strips vary among countries. Using an incompatib[...]

14 Setting Up Y our Computer 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboar d. 4 Connect IEEE 1394 devices, such as a D VD player . 5 Open the computer display and pr es s the power button to turn on the computer .[...]

Setting Up Y our Computer 15 NOTE: It is recommended that you turn on and shut down your computer at lea st once before you install any cards or connect the computer to a docking device or other external device, such as a printer . 6 Connect to the Internet. See "Connecting to the Internet" on page 16 for mor e information. 1 Internet ser[...]

16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offeri ngs vary by country . T o connect to the Intern et, you need a modem or network connection and an Internet service provider (ISP). If you ar e using a dial-up connection , connect a telephone line to the modem connector on your computer and to the telephone wall conne[...]

Setting Up Y our Computer 17 NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP . 5 F ollow the instructions on the scre en and use the setup information provided by your ISP to complete the setup. Microsoft Windows ® XP 1 Save and close any open files, and e x it any open programs. 2 Click Start [...]

18 Setting Up Y our Computer Microsoft Windows ® XP W indows XP provides the F iles and Setti ngs T ransfer W iza rd to move data from a source computer to a new com puter . Y ou can transfer the data to the new computer over a network or serial connection, or you can stor e it on r emo vable media, such as a writable CD, for transfer to the new c[...]

Setting Up Y our Computer 19 4 On the Which computer is this? screen, click Old Computer → Next . 5 On the Select a transfer method scr een, cl ick the transfer m ethod you pr efer . 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Colle[...]

20 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Ru n . 2 In the Open field on the Ru n window , browse to the path for fastwiz (o[...]

Specifications 21 3 Specifications NOTE: Offerings may va ry by region. Fo r more information regarding the configuration of your computer , click Start → Help and Support and select the option to view information abou t your computer . Processor P rocessor type Intel ® Core™2 Duo L1 cache 32 KB per instruction, 32 KB data cache per cor e L2 c[...]

22 Specifications Secure Digital (SD) Memory-Card Reader Car ds supported SD, SDIO , SD HC, Min i SD (with ad apter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector two DIMM sockets Memory module capacities 512 MB (one DIMM) 1 GB (one DIMM or two DIMMs) 2 GB (one DIMM or two DIMMs) 3 GB (two DIMMs) 4 GB (one DIMM or two DIMMs) 8 G[...]

Specifications 23 Mini-Card support (internal expansion slots) one dedicated half Mini-Car d slot for WLAN one dedicated full Mini-Card slot for WW AN (Mobile Broadband) one dedicated full Mini-Car d slot for WP AN (Bluetooth ® wir eless technology or ultra wideband [UWB]) NOTE: Y ou can also use the WW AN or WP AN full Mini-Card slot for the Inte[...]

24 Specifications V ideo Vide o type integrated on system board, har dware accelerated Data bus integrated vi deo Video controller integrated video : Intel Graphics Media Accelerator X4500 HD Video memory : T otal graphics memory : Wi n d o w s X P : up to 512 MB maximum (with 1 GB to < 1.5 GB of total system memory) up to 768 MB maximu m (with [...]

Specifications 25 Interfaces: Internal high-definition audio codec External microphone-in connector and ste reo headphones/speak ers connector Speak ers two 1-watt, 4-ohm speakers Internal speaker amplifier 1 watt per channel , 4 ohms Internal microphone single digital microphone V olume controls volume control buttons and program menus Display T y[...]

26 Specifications Keyboard Number of keys 83 (U.S. and Canada); 84 (Europe); 87 (Japan) Layout QWER TY/AZER TY/Kanji Size full sized (19-mm key pitch) T ouch Pad X/Y position reso lution (graphics table mode) 240 cpi Size: Wi d t h 73.0-mm (2.9-inches) sensor-active ar ea Height 42.9-mm (1.7-inches ) rectangle Battery T ype 12-cell "smart"[...]

Specifications 27 12-cell lithium-ion slice batteries: Dept h 14.48 mm Height 217.24 mm Wi d t h 322.17 mm We i g h t : 4-cell primary batte ry 0.24 kg (0.53 lb) 6-cell primary ba ttery 0.33 kg (0.73 lb) 9-cell high capacity battery 0.51 kg (1.12 lb) 12-cell slice battery 0.85 kg (1.87 lb) Vo l t a g e : 4-cell battery 14.8 VDC 6-cell and 9-ce ll b[...]

28 Specifications T emperature range: Opera ting 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) P A -12 65 W T ravel A C adapter : Output volt age 19.5 V DC Output current 3.34 A Height 15 mm (0.6 inches) Wi d t h 66 mm (2.6 inches) Dept h 127 mm (5.0 inches) We i g h t 0.29 kg (0.64 lb) P A-10 90 W D-Series A C adapter: [...]

Specifications 29 Phy sical Height 40.5 mm (1.594 inches) W idth 342 mm (13.464 inches) Depth 251.7 mm (9.909 inches) W eight 2.78 kg (6.12 lb) wi th UMA graphics, 6-cell battery , port cover , and optical drive 2.65 kg (5.84 lb) with UMA graphics, 6-cell battery , port cover , and airbay Environmental T emperature range: Opera ti ng 0° to 35°C ([...]

30 Specifications[...]

T roubleshooting 31 4 T roubleshooting CAUTION: T o guard against the likelihood of el ectric sh ock, laceration by moving fan blades, or other expected injuries, alway s unplug y our computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the procedur es in this section, follow the safety instructions that s[...]

32 T roubleshooting If your computer beeps during start-up: 1 W rite down the beep code. 2 R un the Dell™ Diagnostics to identify a mor e serious cause (see "Dell Diagnostics" on page 40). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible system boar d failure. Contact Dell. 2 No memory module[...]

T roubleshooting 33 Error Messages CAUTION: Before you begin any of the procedur es in this section, follow the safety instructions that shipped with your computer . If the mes sage is n ot listed, see the documentation for the operating s ystem or the program that was running whe n the messag e appeared. A UXILIARY DEVI CE FAILURE — The touch pa[...]

34 T roubleshooting D RIVE NOT READY — The operation r equir es a har d drive in the bay before it can continue. Install a hard drive in the hard drive bay . See your Service Manu al at support.dell.com for mor e information. E RROR READING PCMCIA CARD — The computer cannot identify the ExpressCar d. Reinsert the card or try another car d. See [...]

T roubleshooting 35 Then, shut down the computer , r einstall the hard drive, and r estart the computer . If the problem persists, try an other drive. R un the Hard Disk Drive tests in the Dell Diagnostics (s ee "D ell Diagnostic s" on page 40 ). H ARD - DISK DRIVE READ FAILURE — The ha rd drive may be defective. S hut down the computer[...]

36 T roubleshooting M EMORY ADDRESS LIN E FAILURE AT ADDRESS , READ VAL UE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, i f necessary , replace them. See your Se rvice Manual at support.dell. com for mor e information. M EMORY ALLOCATION ERROR — The softwar e you ar e a ttempting to ru[...]

T roubleshooting 37 O PERATING SY STEM NOT FOUND — Reinstall th e hard drive (see your Service Manual at support.dell.com ). If the problem pe rsists , contact Dell (see "Contacting Dell" on page 65). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65). A REQUIRED .DLL FI[...]

38 T roubleshooting setup program, then immediatel y exit the program (see your Service Manual at support.d ell.com ). If the message reappears, contact Dell (see "Conta cting Dell" on page 65). T IME - OF - DAY CLOCK STOPPED — The r e serve battery that supports the system configuration settings may r equire r echarging. Connect your c[...]

T roubleshooting 39 CPU FAN FAILURE — P rocessor fan failure. Replac e processor fan. See your Service Manual at support.dell.com . H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swa p hard disks, or see "Contacting Dell" on pa ge 65 fo r assist ance. H ARD - DISK DRIVE READ FAILURE ?[...]

40 T roubleshooting T o start the Hardwar e T roubleshooter : W indows V ista: 1 Click the W indows Vista Start button , and click Help and Support. 2 Ty p e hardware troubleshooter in the search field and press <Enter> to star t the search. 3 In the search results, select th e option that best describ es the problem and follow the r emaining[...]

T roubleshooting 41 Starting the Dell Diagnostics From Y our Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell " on page 65. 1 Ensur e that the computer is connected to an ele ctrical outlet that is known to be workin g properly . 2 T u rn on (or restart) your computer . 3 When the DELL™ logo appears,[...]

42 T roubleshooting 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, a nd follow the ins tructions on the screen. T roubleshooting T ips F ollow these tips when tro ubleshooting your computer: • If you added or r emoved a part before the problem started, r eview the installation procedures and ensur e that the [...]

T roubleshooting 43 I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and powered on. • If the dis play is conn ected and powered on, see "Bee p Codes" on page 31. I F THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. Press a key o n th e ke yb o a rd , m o v [...]

44 T roubleshooting • Reseat the memory modules (see your Service Manual at support.dell. com ) to ensure that your computer is succes sfully communicating with the memory . • R un the Dell Diagnostics (see "Dell Diagnostics" on page 40). I F YOU EXPERIENCE OTHER MEMORY PR OBLEMS — • Reseat the memory modules (see your Service Man[...]

T roubleshooting 45 A program stops responding E ND THE PROGRAM — 1 P ress <Ctrl><Sh ift><Esc> simul taneous ly to access the T a sk Manager , and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Ta s k . A program crashes repeatedly NOTE: Most software includes installation i[...]

46 T roubleshooting Other software problems C HECK THE SOFTWARE DOCU MENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFOR MATION — • Ensure that the program is compatible with the operatin g system installed on your computer . • Ensure that your computer meets the minimum hardwar e requir ements needed to run the softwar e[...]

T roubleshooting 47 If the Dell Support icon does not appear in your taskbar: 1 Click Start → All P rograms → Dell Supp ort → Dell Support Settin gs . 2 Ensur e that the Show icon on the taskbar option is check ed. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Del[...]

48 T roubleshooting[...]

Reinstalling Software 49 5 Reinstalling Software Drivers Identifying Drivers If you e xperience a problem with any de vice, identify whethe r the driver is the source of your problem and, if necessary , update the driver . Microsoft ® Windows V ista ® : 1 Click the W indows V ista Start button™ , and righ t-click Computer . 2 Click P roperties [...]

50 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Dr ivers and Utilities media provide approved drivers for De ll™ computers. If you install drivers obtained from other sources, your computer mig ht not work correctly . Returning to a Previous Device Driver Version W indows V[...]

Reinstalling Software 51 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media contents, and then double-click the autor[...]

52 Reinstalling Software 3 Double-click th e type of device for w hich you are installing the driver (for exa mp l e, Au d i o or Vi d e o ). 4 Double-click th e name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the locatio[...]

Reinstalling Software 53 NOTICE: Make regular backups of your data files. Sy stem Restore does not monitor your data files or recover them. NOTE: The procedures in th is document we re written for the Windows default view , so they may not apply if you set your Dell™ computer to the Windows Classic view . NOTE: Set your Dell™ computer to the Wi[...]

54 Reinstalling Software W indows V ista : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Wi n do ws X P : 1 Click Start → All P rograms → Accessories → System T ools → System Res t o re . 2 Click Undo my last restoration and click Next . Enabling Sy [...]

Reinstalling Software 55 Windows Vista: Dell Factory Image Restore 1 T u rn on the computer . When the Dell logo appears, press <F8> several times to access the V ista Advanced Boot Options window . 2 Select Repai r Y our Computer . The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o access the recov[...]

56 Reinstalling Software System Restore to return your operating system to the opera ting state it was in before you installed the new de vice driv er . See "Using M icrosof t ® Wi n d o w s ® System Restore" on page 5 2. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard[...]

Finding Information 57 6 Finding Information NOTE: Some features or media may be opt ional and may not ship with your computer . Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Ser vice T ag/Express Serv ice Code The Service T ag/Express Servi[...]

58 Finding Information Safety , Re gulatory , W arranty , and Support Documentation This type of informat ion may have shipped with your computer . F or additional r egulatory i nformation, see the Regulatory Compliance Homepage on www .de ll.com at the foll owing location: www .d ell.com/ regul at ory_complian ce. • W arranty information • T e[...]

Getting Help 59 7 Getting Help Obtaining Assistance CAUTION: If you need to remove the comput er cover , first disconnect the computer power and modem cables from a ll electrical outlets. Follo w the safety instructions that shi pped with your comp uter . If you e xperience a problem with yo ur computer , you can complete the following steps to dia[...]

60 Getting Help NOTE: Some of the following services are not alway s available in all locations outside the continental U.S. Call your l ocal Dell representative for information on availability . T echnical Support and Cu stomer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses[...]

Getting Help 61 • Dell Support e-mail addresses mobile_support@us.de ll.com support@us.dell.com la-techsupport@dell. com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countrie s only) sales_canada@dell.com (Canada [...]

62 Getting Help Product Information If you need information ab out additional products availa ble from Dell, or if you would like to place an orde r , visit the Dell website at www .dell.c om . F or the telephone number to call for yo ur region or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for W arra[...]

Getting Help 63 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Ch ecklis t (see "Diagno[...]

64 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Expre ss Service Code: Return Material Authorizat ion Number (if pr ovided by Dell suppor t technician): Operating system and version: Devices: Expansion car ds: Are you conne cted to a network? Y es No Network, ve[...]

Getting Help 65 Contacting Dell F or customers in the United States, call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A vai[...]

66 Getting Help[...]

Index 67 Index B beep codes, 31 C computer specification s, 2 1 connecting AC a d a p t e r , 1 3 IEEE 1394 devices, 1 4 network cable, 1 4 USB devices, 1 4 contacting Dell, 59, 65 D Dell c o n t a c t i n g , 59, 65 F actory Image Restore, 5 4 software updates, 4 6 Support Utility , 4 6 technical support and customer service, 6 0 T echnical Update[...]

68 Index F F actory Image Restor e, 54 F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 57 I Internet setting up, 1 6 M media drivers and utiliti es, 5 7 operating sys tem, 5 7 memory troubleshooting, 4 3 N Notebook System Softwar e, 57 O operating system Dell F actory Image Rest or e, 5 4 m e d i a , 55, 57 PC Restore, 5 4 re in[...]

Index 69 suppor t (continued) online services, 6 0 re g i o n a l , 6 0 technical support and customer service, 6 0 System Restor e, 52 enabling, 5 4 T transferring information to a new computer , 17 troubleshooting, 31, 58 blue screen, 4 5 computer not responding, 4 4 Dell Diagnostics, 4 0 error messages, 3 3 memory , 4 3 power , 4 2 power light c[...]

70 Index[...]