Dell PowerEdge XK946 manual

Dell™ PowerEdge™ R900 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damag e, personal injury , or death. Information in t[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . 12 Front Panel Features and Indicators . . . . . . . . . . 13 Hard Drive Indicator Codes . . . . . . . . . . . . 15 Connecting External Devices . . . . . . .[...]

4 Contents Responding to Error Messages . . . . . . . . . . 41 Using the Sy stem Setup Program . . . . . . . . . 42 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 43 Main Scre en . . . . . . . . . . . . . . . . . . . . 43 Memory Information Screen . . . . . . . . . . . . 45 CPU Information Screen . . . . . . . . . . . . . . 45 Integrated[...]

Contents 5 Before Y ou Begin . . . . . . . . . . . . . . . . . . 62 Removing a Drive Blank . . . . . . . . . . . . . . 62 Installing a Drive Blank . . . . . . . . . . . . . . 63 Removing a Hot-Plug Hard Drive . . . . . . . . . 64 Installing a Hot-Plug Hard Drive . . . . . . . . . . 65 Replacing a Hard Drive Carrier . . . . . . . . . . . . . 66 Remo[...]

6 Contents Removing a RAID Batt ery . . . . . . . . . . . . . 85 Configuring the Boot Device . . . . . . . . . . . . . . 86 PCI Express Add-in Cards . . . . . . . . . . . . . . . . 86 Installing a PCI Express Card . . . . . . . . . . . . 86 Removing a PCI Express Card . . . . . . . . . . . 88 Optical Drive . . . . . . . . . . . . . . . . . . . . . [...]

Contents 7 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 108 Replacing the Sy stem Battery . . . . . . . . . . . 108 Activating the NIC TOE . . . . . . . . . . . . . . . . . 110 I/O Riser . . . . . . . . . . . . . . . . . . . . . . . . . 110 Removing the I/O Riser . . . . . . . . . . . . . . . 110 Installing the I/O Riser . . . . . . [...]

8 Contents T roubleshooting the Mouse . . . . . . . . . . . . 131 T roubleshooting Basic I/O Functions . . . . . . . . . . 131 T roubleshooting a Serial I/O Device . . . . . . . . 132 T roubleshooting a USB Device . . . . . . . . . . . 132 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . 133 T roubleshooting a Wet Sy stem . . . . . . . . [...]

Contents 9 Sy stem Diagnostics T esting Options . . . . . . . . . . 150 Using the Custom T est Options . . . . . . . . . . . . . 151 Selecting Devices for T esting . . . . . . . . . . . 151 Selecting Diagnostics Options . . . . . . . . . . . 151 V iewing Information and Results . . . . . . . . . 152 6 Jumpers and Connectors . . . . . . . . . . . 15[...]

10 Contents Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 171[...]

About Y our Sy s tem 11 1 About Y our Sy stem This section d escribes the physical, firmware, and softwar e interface featur es that provid e and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmware, app[...]

12 About Y our Sy stem • Systems management softwar e documentation describes the features, requir ements, installation, and basic operation of the software. • Operating system d ocumentation describes how to install (if necess ary), configure, and use the operating system softwar e. • Documentation for any components you purchased separately[...]

About Y our Sy s tem 13 Front Panel Features and Indicators F igure 1-1 shows the controls, in dicato rs, connectors, an d drives on the system's front panel. Figure 1-1. Front Panel Features and In dicators <Ctrl><r> Enters t he RAID configuration utili ty , which allows yo u to co nfigure an optional R AID card. F or more inform [...]

14 About Y our Sy stem 1 P ower button/indicator . The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the sy stem using the power button and the sy stem is running an ACPI-compliant operating sy stem, the sy stem performs a graceful shutdown before th[...]

About Y our Sy s tem 15 Hard Drive Indi cator Code s The hard drive carrier s have two indica tors—the drive-activity indicator and the drive-status indi cator . 4 LCD panel. P rovides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identificatio[...]

16 About Y our Sy stem Figure 1-2. Hard Drive Indicators The Activity LED indicate s command activity between the hard disk drives and storage controller . The Status LED is a bi-color (Gr een/Amber) LED that indicates t he state of a drive in a slot. The color and bl ink rate of the LED indicates the st ate of the drive as shown in T able 1-2. 1 g[...]

About Y our Sy s tem 17 T able 1-2. Hard Drive Indicators Pattern Green element Amber eLement Drive/slot state Slot empty Off Off The slot is empty , an unsupported drive is pr esent, the drive has been spun down for r emoval (Ready for Removal) , or a new drive has been inse rted, and the state has not been updated by the R AID controller . Drive [...]

18 About Y our Sy stem In R AID configurations, the drive-status indicator lights to indicate the status of the drive. NOTE: For non-RAID configurations, only the driv e-activity indicat or is active. The drive-status indicator is off. T able 1-2 lists the drive indicator patt erns for R AID har d drives. Differ ent patterns are displayed as drive [...]

About Y our Sy s tem 19 F or information about individual conne ctors, see "Jumpers and Connectors" on page 153. F or information about enab ling, disabling, and configuring I/O ports and connectors, see "Using the System Setup P rogram " on page 41. Back Panel Features and Indicators F igure 1-3 shows the control s , indicators[...]

20 About Y our Sy stem Connecting Ex ternal Devices When connecting e xternal devices to your system, follo w these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly . (Device drivers ar e normally included w ith your op erating system sof twar e or with t[...]

About Y our Sy s tem 21 Figure 1-4. Redundant Power Supply Indicators 1 power supply status 2 power supply fault 3 AC line status T able 1-3. Redundant Power Supply Indicators Indicator Function P ower suppl y status Green indicates that the power supply is operational. P ower suppl y fault Amber indicates a problem with the p ower supply . AC li n[...]

22 About Y our Sy stem NIC Indications Each NIC has two indicators that prov ides information on network activity and link status. See F igure 1-5. T a ble 1-4 lists the NIC in dications. Figure 1-5. NIC Indicators LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating corr ectly or [...]

About Y our Sy s tem 23 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting against electrostatic discharge. NOTE: If your sy stem [...]

24 About Y our Sy stem E1210 CMOS Batt CMOS b atte ry i s mi ssing, or the voltage is out of acceptable range. See "T roubleshooting the System Battery" on page 136. E1211 ROMB Batt R AID battery is either missing, bad, or unable to r echarge due to thermal issues. Reseat the R AID battery connector . See "Installing a R AID Battery&[...]

About Y our Sy s tem 25 E1414 CPU # Thermtrip Specified microprocessor is out of acceptable tempera ture range and has halted operation. See "T roubleshooting System Cooling" on page 138. If the problem persis ts, ensure that the processor heat sinks are properly installed. See "T roubleshooting P rocessors" on page 147. NOTE: T[...]

26 About Y our Sy stem E141F CPU Protocol The system BIOS has reported a processor protocol error . See "Getting Help" on page 165. E1420 CPU Bus PERR The system BIOS has reported a processor protocol error . See "Getting Help" on page 165. E1421 CPU Init The system BIOS has reported a processor initialization error . See "[...]

About Y our Sy s tem 27 E1620 PS # Input Range P ower source for specified power supply is unavailable, or out of acceptable range. Check the A C power source for the specified power su pply . If problem persists , see "T roubleshooting P ower Supplies" on page 137. E1624 PS Redundancy The power supply subsystem is no longer r edundant. I[...]

28 About Y our Sy stem E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that r esides in the specified slot. Remove and r eseat the PCI expansion ca rds. I[...]

About Y our Sy s tem 29 E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r ebuild abort. See "T roubleshooting a Har d Drive" on page 142. If the problem persists, see your R AID documentation. E1812 HDD ## Removed The specified hard drive has been r emoved from the system. Information only . E1913 CPU & Firmware Mism[...]

30 About Y our Sy stem E2014 CMOS Fail CMOS fail ure. CM OS R AM not functioning properly . See "Getting Help" on page 165. E2015 DMA Controller DMA controller failur e. See "Getting Help" on page 165. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 165. E2017 Timer Fail Ti mer refr esh fa[...]

About Y our Sy s tem 31 E201F DRAC Config Dell Remote Assistant Car d (DR AC) configuration failur e. Check screen for specific error messages. Ensur e that DR AC cables and connectors ar e properly seated. If problem persists , see your DR AC documentation. E2020 CPU Config processor configuration failure. Check screen for specific error messages.[...]

32 About Y our Sy stem E2112 Mem Spare Crd # DIMM ## The system BIOS has spar ed the memory because it has determined that the memory had too many erro rs. "## & # #" r epresents the DIMM pair implicated by the BIOS. I f no memory card is pr esent, the "Crd #" string is left out of the message. See "T roubleshooting Sys[...]

About Y our Sy s tem 33 Solving Problems Described by LCD Statu s Messages The code and te xt of the status me ssage s on the LCD (see T able 1-5) can often specify a very precise fault c ond ition that is easi ly corrected. F or ex a m p l e , i f t h e c o de E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket [...]

34 About Y our Sy stem • Clear the SEL — Y ou can perform this task remotely , but you will lose the event hi story fo r the syst em. • P ower cycle — T urn off the system an d disconnect it from the electrical outlet; wait app roximately ten second s, reconnect the power ca ble, and restart the system. Any of these actions will r emove fa [...]

About Y our Sy s tem 35 Warning: The current memory configuration is not validated. Change it to the recommended memory configuration or press any key to continue. This warning message will be displayed when ther e is no any memo ry configuration error , but the memory configuration is not r e commended by Dell. Alert! Redundant memory disabled! Me[...]

36 About Y our Sy stem Error: Remote Access Controller initialization failure Remote Access Controller in itialization failur e More than one RAC detected, system halted More than one R AC dete cted Error 8602 – Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors. Mouse cable connector loose or impr[...]

About Y our Sy s tem 37 Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecti ng value F aulty or improperly seated DIMMs or defective [...]

38 About Y our Sy stem ROM bad checksum = address Expansion card improperly installed or faulty Sector not found Defective sectors on diskette or har d-disk drive Seek error Defective sectors on diskette or har d-disk drive Seek operation failed F aulty diskette or har d-disk drive Shutdown failure Defective system board Spare bank enabled DIMM spa[...]

About Y our Sy s tem 39 W arning Messages A warning me ssage ale rts you to a po ssible problem and prompts you to r e spond before the system continues a ta sk. F or e xample, before you format a hard drive, a message will warn you th at you may lose all data on the har d drive. W arning m essages usually interrupt the task and re quire you to r e[...]

40 About Y our Sy stem[...]

Using the Sy stem Setup Program 41 2 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configurat ion and optional settings. Record the information for futur e refer ence. Y o u can use the System Setup program to : • Change the system configuration stored in NVR AM[...]

42 Using the Sy stem Setup Program NOTE: After installing a memory upgrade, it is normal for your sy stem to send a message the first time you start your sy stem. Using the Sy stem Setup Prog ram T able 2-1 lists the keys that you use to view or chang e information on the System Setup program screens and to exit the program. T able 2-1. Setup Menu [...]

Using the Sy stem Setup Program 43 NOTE: For most of the options, any chan ges t hat you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see F i gure 2-1). Figure 2-1. Main Sy stem Setup Program Screen T a[...]

44 Using the Sy stem Setup Program NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options, where applicable. T able 2-2. Sy stem Setup Program Options Option Descrip tion System T ime Set up the sy stem tim e System Date Set up the[...]

Using the Sy stem Setup Program 45 Memory Information Screen T able 2-3 lists the options and descript ions for th e informatio n fields that appear on the Memory Information scr een. CPU Information Screen T able 2-4 lists the options and descript ions for th e informatio n fields that appear on the CPU Information screen. T able 2-3. Memory Infor[...]

46 Using the Sy stem Setup Program Integrated Devices Scre en T able 2-5 lists the options and des cript ions for the information fields that appear on the Integrated Devi ces screen. Adjacent Cache Lin e Pr efetch Enable/Disable syste m optimization for sequ entia l memor y acc ess Har dwar e P refetcher Enable/Disable th e hardwar e pr efetcher D[...]

Using the Sy stem Setup Program 47 PCI IRQ Screen T able 2-6 lists the options and descript ions for th e informatio n fields that appear on the PCI IRQ screen. Serial Communication Screen T able 2-7 lists the options and descript ions for th e informatio n fields that appear on the Serial Communication screen. I/O A T DMA Engine Disabled / Enabled[...]

48 Using the Sy stem Setup Program Embedded Server Mana gement Screen T able 2-8 lists the options and des cript ions for the information fields that appear on the Embedded Se rver Management screen. Sy stem Security Screen T able 2-9 lists the options and des cript ions for the information fields that appear on the System Security scr een. F ailsa[...]

Using the Sy stem Setup Program 49 T rusted Platform Module (TPM) Security Screen T able 2-10 lists the options and descript ions for the information fields that appear on the TPM Security scr een. T able 2-10. TPM Security Screen Options Exit Screen After you press <Esc> t o e xit the System Setup program, the Exit scr een displays the fo ll[...]

50 Using the Sy stem Setup Program trained service technician changes the password jumper setting to disable the passwords, and eras es the existing pass words. This procedur e is described in "Disabling a F orgotten P assword" on page 162. Using the Sy stem Password After a syste m passwo rd is assigned, only those who know the passwo rd[...]

Using the Sy stem Setup Program 51 T o erase a character when entering your passwor d, pr ess <Backspace> or the left-arrow key . NOTE: T o escape from the field without assigning a sy stem password, press <Enter> to move to another field, or press <Esc> at any time prior to completing step 5. 4 P ress <Enter>. 5 T o confirm[...]

52 Using the Sy stem Setup Program If an incorrect system password is entered, the system dis plays a messa ge and prompts you to re -enter your passwor d. Y ou have three attempts to enter the corr ect password. Af ter the thir d unsucce ssful attempt, the system displays "Number of Unsuccessful P assword A ttempts" and then displays &qu[...]

Using the Sy stem Setup Program 53 3 In the Setup P rogram, open the System Security Scr een and verify that the Pa s s w o r d S t a t u s is set to Unlocked . 4 Select System P assword and pr ess <Enter>. Enter a new password for both "Enter P assword" and "C onfirm P asswor d." 5 Ve r i f y t h e System P assword is sti[...]

54 Using the Sy stem Setup Program Operating With a Setup Password Enabled If Setup P assword is set to Enable d, you must enter the corr ect setup passw ord before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a passw ord. If you do not enter the corr ect password in thr [...]

Using the Sy stem Setup Program 55 • V irtual Media Configuration • LAN User Configuration • Reset T o Default • System Event L og Menu NOTE: T o remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. F or additional information on using BMC, see the document ation for the BMC and sys[...]

56 Using the Sy stem Setup Program[...]

Installing Sy stem Components 57 3 Installing Sy stem Components This section d escribes how g ain access to the system an d to install the followi ng sys tem com ponent s: • Hard drives • Replacing a har d drive carrier • P ower supplies • System fans • Cooling shroud • SAS controller card • R AID battery • Configuring the boot dev[...]

58 Installing Sy stem Components Recommended T ools Y ou may need the following i tems to pe rform the procedures in t his section: • K ey to the system keylo c k • #2 Phillips screwdriver • Common scr ewdriver • W rist grounding strap • Conductive foam pad (r ecommended) Inside the Sy stem CAUTION: Only trained service tech nicians ar e [...]

Installing Sy stem Components 59 Figure 3-1. Inside the Sy stem Removing and Installing the T op Cover CAUTION: If the sy stem is r ack mounted, make sure the rack is anchored securely so it will not t ilt forward when the server is extended. A crush hazard exists if the rack tilts forward. This could cause serious injury and/or death. 1 Front fan [...]

60 Installing Sy stem Components CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for comp lete information about safety precautions, working inside the computer , and protecting against electrostatic discharge. NOTICE: For [...]

Installing Sy stem Components 61 Figure 3-2. Removing the T op Cover 1 Latch 2 Latch r elease lock 3 Alignment J hooks 3 1 2[...]

62 Installing Sy stem Components Hard Drives This subsection describes how to inst all and configur e SAS or SA T A har d drives in the sys tem's internal hard drive bays. Y our system features up to five 3.5-inch har d drives, or eight 2.5-inch hard drives. All drives connect to the system board through one of several optional SAS ba ckplanes[...]

Installing Sy stem Components 63 1 P ress the drive blank release in the dir ection of the arrow . 2 P ry the ends of the blank outward until the blank is free. F or 2.5-inch hard drive configurations , remove the blank as you would the 2.5-inch hard drive carrier : 1 Open the drive blank r elease handle to release the blank. Se e F igure 3-3. 2 Sl[...]

64 Installing Sy stem Components F or 3.5-inch hard drive co nfigurations, the drive blank is ke yed to ensur e corr ect insertion into the drive bay . T o install a 3.5-inch drive bla nk, insert and rotate in the k eyed side of the bl ank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched. F or[...]

Installing Sy stem Components 65 Figure 3-4. Removing a Hot-Plug Hard Drive 4 Slide the hard drive out until it is free of the drive bay . 5 If you do not replace the hard drive, in sert a drive blank in the vaca ted drive bay . See "Installing a Drive Blank" on page 63". Installing a Hot-Plug Hard Drive NOTICE: When installing a har[...]

66 Installing Sy stem Components 1 If a drive blank is present in the bay , remove it. See "Removing a Drive Blank" on page 62. 2 Open the hand le on the hard drive carrier . 3 Insert the hard drive carrier into the drive bay until the carrier contacts the backplane. 4 Close the handle to lock the drive in place. Replacing a Hard Drive Ca[...]

Installing Sy stem Components 67 Figure 3-5. Installing a SAS Hard Drive Into a SA T Au Drive Carrier Installing a SA T A Hard Drive Into a SA T Au Hard Drive Carrier NOTE: The SA T A u drive carrier is labeled "SA T Au" and also has marks indicating the SAS and SA T A mounting screws. 1 Insert the SA T A hard drive int o the SA T Au har [...]

68 Installing Sy stem Components Power Supplies Tw o p o w e r s u p p l i e s power your system. NOTE: Y our sy stem can operate using only one power supply , but with severely degraded performance. Removing a Power Supply NOTICE: The sy stem requires one power supply for the sy stem to operate normally . The sy stem is in the redundant mode when [...]

Installing Sy stem Components 69 Figure 3-6. Removing a Power Supply Installing a Power Supply 1 W ith the power -supply lever in the ex tended position, slide the new power supply into the chassis. See F igure 3-6. 2 Rotate the lever towar d the power suppl y unti l it is completely flush with the power -supply facepla te and the power supply latc[...]

70 Installing Sy stem Components 3 Connect the power cable to the pow er supply , and plug the cable into a power outlet. NOTE: After installing a new power supply , allow several seconds for the sy stem to recognize the power supply and determine whether it is working properly . The power supply status indicator will turn green to signify that the[...]

Installing Sy stem Components 71 3 P osition the fan between the chassis guides. 4 Lower the replacement fan into the chassis until it snaps into pl ace. Hot-plugging a Front Sy stem Fan CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Informa[...]

72 Installing Sy stem Components Figure 3-7. Hot-plugging a Front Sy stem Fan Removing a Back Sy stem Fan CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for comp lete information about safety precautions, working inside th[...]

Installing Sy stem Components 73 3 Squeeze the fan l oop handles to unlatch the fan from the back system fan housing. 4 P ull the fan straight up from the fan cage to clear the back system fan housing. Installing a Back Sy stem Fan CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components [...]

74 Installing Sy stem Components 6 P osition the fan i n the fan housing. 7 L ower the replacement fan into the housing until it snaps into place. Removing a Back Sy stem Fan Housing CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Informatio[...]

Installing Sy stem Components 75 Figure 3-8. Removing a Back Sy stem Fan Housing Installing a Back Sy stem Fan Housing CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Information Guide for complete inform ation about safety precautions, worki[...]

76 Installing Sy stem Components 4 L ower the replacement fan hous ing into the chassis until it sna ps into place. Cooling Shroud The cooling shroud directs airflow over the proces sors. NOTICE: Never operate your sy stem with the cooling shroud removed. The sy stem can overheat quickly resulting in a shutdo wn of the sy stem a nd the loss of data[...]

Installing Sy stem Components 77 Figure 3-9. Removing the Cooling Shroud Installing the Cooling Shroud NOTICE: When installing the cooling shroud, ensure that the shroud does not damage sy stem cabling. 1 Ensure power is r emoved. 2 Open the system. See "Removin g the T op Cover" on page 60. 3 P osition the shroud g uides ab ove the slots[...]

78 Installing Sy stem Components SAS Controller Card Y our system includes a dedicated slot for a SAS contro ller car d. The SAS controller car d provides the SAS storag e subsystem for your system ’s internal har d drives. The optiona l SAS R AID cont roller car d allows you to set up any internal har d drives in a R AID config uration. Although[...]

Installing Sy stem Components 79 Figure 3-10. SAS RA ID Controller Card 1 R AID battery connector 2 Controller connector (2) 3 RA I D D I M M 4 Car d latch 2 4 3 1[...]

80 Installing Sy stem Components Removing a SAS Controller Card NOTICE: See "Protecting Against Electrostatic Di scharge" in the safety instructions in your Product Information Guide. 1 E n su re p o w er i s re m o v e d . 2 Open the system. See "Removing the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emov[...]

Installing Sy stem Components 81 Figure 3-11. 2.5-Inch SAS / SAS RAID Cabling 10 7 6 5 8 9 2 1 4 3[...]

82 Installing Sy stem Components 1 SAS backplane 2 SAS A connector 3 GND/12V connector 4 Controller 0 connector 5 Controller 1 connector 6 SA T A_A connector (on sy stem board) 7 SA T A_A connector (on Power Interposer Board) 8 Power Interposer Board (PIB) 9 PIB power connector 10 SAS B connector[...]

Installing Sy stem Components 83 Figure 3-12. 3.5-Inch SAS / SAS RAID Cabling 8 4 2 5 6 3 7 1 9 10[...]

84 Installing Sy stem Components RAID Battery Installing a RAID Battery 1 Insert the R AID battery into the battery carrier . See F igure 3-13. 2 L ocate the battery carrier slots at the left of the processors. 3 Place the controller cabling harnesses between the battery carrier clips and the chassis. 4 Insert the battery carrier and RAID ba ttery [...]

Installing Sy stem Components 85 Figure 3-13. Installing a RAID Battery Removing a RAID Battery 1 Remove the SAS controller card. See "Removing a SAS Controller Ca rd " on page 80 2 P ull the R AID battery carrier latch away from the chassis. 3 Lift the R AID battery carrier out of the system. 4 Gently pulling back the two guides holding [...]

86 Installing Sy stem Components Configuring the Boot Device NOTE: Sy stem boot is not supported from an external device attached to a SAS or SCSI adapter . See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a har d drive, the drive must be att ached to the primary (or bo[...]

Installing Sy stem Components 87 Figure 3-14. Installing and Removing PCI Express Cards 4 Remove the filler bracket on the slot that you are using. NOTE: Keep the filler bracket if you need to remove the expansion card. Filler brackets must be installed over empt y expansion-card slots to ma intain Federal Communications Commission (F CC) certifica[...]

88 Installing Sy stem Components NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot at the botto m of the bracket slot. 6 Close the e xpansion-card r etainer . See F igure 3-14. 7 Connect any internal or external cable(s) to the e xpansion car d . 8 Close the system. See "Install ing the T op Cover" on pa[...]

Installing Sy stem Components 89 2 P ull the lock ing handle until the drive releases from the chassis. See Fi g u r e 3 - 1 5 . 3 Remove the drive from the chassis. Figure 3-15. Removing the Optical Drive Installing the Optical Drive 1 Insert the drive fully into the ch assis until it snaps into place. 2 P ush the locking handle into the driv e to[...]

90 Installing Sy stem Components Replacing an Optical Drive Mounting T ray Removing an Optical Drive From an Optical Drive Mounting T ray 1 Remove the optical drive from the system. See "Removing the Optical Drive" on page 88. 2 Disconnect the ribbon cable from the back of the optical drive. See F igur e 3-16.[...]

Installing Sy stem Components 91 Figure 3-16. Optical Drive and Optical Drive Mounting T ray 3 Unscrew the optical drive retaining scr ew . 4 P ull the retaining brack et away from the optical drive. 5 Remove the optical drive from the optical drive mounting tray . 1 Optical drive 2 Ribbon cable 3 Hole in optical drive 4 Retaining screw 5 Retaining[...]

92 Installing Sy stem Components Installing an Optical Drive Into an Optical Drive Mounting T ray 1 Slide the optical drive onto the left si de alignment pins of the optical drive mounting tray . 2 Angle the r etaining bracket tab into the optical drive moun ting tray notch. 3 P ress the r etaining bracket against the optical drive, ensuring the al[...]

Installing Sy stem Components 93 • Mirror ed mode requir es the same DIMM type across and up-and-down channels. • In Single Channel Mode, a DIMM mu st be populated in the Branch 0, Channel A, DIMM 1 slot first, then you can populate the Channel A up to all 8 DIMMs. • F or the Dual Channel Mode, the memo ry capacity upgrade path woul d be to p[...]

94 Installing Sy stem Components Memory Mirroring Support The system supports memory mirroring if 16 identical mem ory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory spari ng is not enabled. In a mirrored configuration, the total av ailable system memory is one-half of the t[...]

Installing Sy stem Components 95 NOTE: The single DIMM co nfiguration is for troubleshooting. 24 DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM A5 DIMM A6 DIMM B1 DIMM B2 DIMM B3 DIMM B4 DIMM B5 DIMM B6 DIMM C1 DIMM C2 DIMM C3 DIMM C4 DIMM C5 DIMM C6 DIMM D1 DIMM D2 DIMM D3 DIMM D4 DIMM D5 DIMM D6 Spare Mode / Mirror Mode 28 DIMM A1 DIMM A2 DIMM A3 DIMM A4 D[...]

96 Installing Sy stem Components Removing a Memo ry Riser CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for comp lete information about safety precautions, working inside the computer , and protecting against electrostati[...]

Installing Sy stem Components 97 Figure 3-17. Removing a Memo ry Riser 1 Memory riser cover 2 System board connector 3 Memory riser car d 4 Memory riser latch 5 Back fan housing 1 2 3 4 5[...]

98 Installing Sy stem Components Installing a Memory Riser CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for comp lete information about safety precautions, working inside the computer , and protecting against electrostat[...]

Installing Sy stem Components 99 • If memory mirroring is r equired, FBDIMMs installed in the same socket positions (n umbers) across the two branches mu st be identical. F or ex ample, DIMMs A1 and B1 must be identical to DIMMs C1 and D1. • Additional memory can be added by in stalling identical pairs of DIMMs in the lowest number ed available[...]

100 Installing Sy stem Components Figure 3-18. Installing Memory Modules 4 Insert the bottom edge of the DIMM into the socket. 5 P ush down on the top edge of the DI MM. The levers at each end of the DIMM socket will close. Mak e su re the levers close secur e ly . 6 L ower the memory riser DIMM cover over the DIMM slots. 7 Line up the hooks in the[...]

Installing Sy stem Components 101 Removing Memory Modules CAUTION: Use extreme care when removing DIMMs. T oo much pressure can damage the conn ector . Apply only enough pressu re on the plastic levers to release the DIMM. 1 Remove the Memory Riser Cover . See "Removing the Memory Riser Cover" on page 99. 2 Open the plastic levers on each[...]

102 Installing Sy stem Components 2 Open the system. See "Removing the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 76. NOTICE: When you remove the processor heat sink, the possibility exists that the processor might adhere to the processor heat sink and be removed from the sock[...]

Installing Sy stem Components 103 Figure 3-19. Installing and Removing a Processor Heat Sink 1 Blue tab 2 Heat sink r etention clip 3 Back notches 4 Sides not ches 5 Retention clip sides 1 5 3 4 2[...]

104 Installing Sy stem Components 5 If the processor heat sink has not separated from the processor , carefully rotate the proces sor heat sink in a clockwise, then counter clockwise, dir ection until it releases from the processor . Do not pry the processor heat sink off of the processor . NOTICE: If you are going to reinstall the same processor a[...]

Installing Sy stem Components 105 Figure 3-20. Removing and Installing a Processor NOTE: If you are removing processor 1 or processor 4, pull upward on the blue plastic tab next to the socket to open the socket-release lever . 3 Lift the processor out of the socket an d leave the release lever up so t hat the sock et is ready for the new processor [...]

106 Installing Sy stem Components 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 76. 4 Unpack the new proces sor . If any of the pins on the processo r appear bent, see "Getting Help" on page 165. 5 If you are adding an additional proce ssor , remove the processor filler blank from the sock et by pressin[...]

Installing Sy stem Components 107 NOTICE: Identifying the pin-1 corners is crit ical to positi oning the processor correctly . Pin-1 corners of processors 3 and 4 are opposite orientation of pin-1 corners of processors 1 and 2. Identify the pin-1 corner of the processo r by locating the tiny gold triang le on one corner of the processor . Place th [...]

108 Installing Sy stem Components 12 P ress <F2> to enter th e System Setup program, and check that the processor information matches the new syste m configuration. See "System Setup Options" on page 43. 13 R un the system d iagnostics to ve rify that the new processor operates corr ectly . See "R unning the System Diagnostics&[...]

Installing Sy stem Components 109 Figure 3-22. Replacing the Sy stem Battery 6 Place the new battery with the "+" fa cing up into the battery connector and gently press down on the ba ttery until it snaps into place. 7 Install the memory risers on the left side of the system. See "Installing a Memory Riser" on page 98 8 Install [...]

110 Installing Sy stem Components Activating the NIC TOE T o add TCP/IP Offload Engine (TOE) functionalit y to the system, install the TOE NIC hardwar e key in the TOE_KEY socket on the system board. See "System Board Jumper s and Connectors" on page 153. I/O Riser Removing the I/O R iser CAUTION: Only trained service tech nicians ar e au[...]

Installing Sy stem Components 111 Figure 3-23. Removing I/O Riser Installing the I/O Riser 1 Align the I/O rise r card with its corresponding car d connector on the system board, the car d latch (at the front), and the expansion slot (at the back). 2 Slide the card down until it seats in its connector . 3 Rotate the re tention latch at the back of [...]

112 Installing Sy stem Components Installing a DRAC The Dell Remote Assistant Card (D R AC) attaches to the I/O riser . CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for comp lete information about safety precautions, wor[...]

Installing Sy stem Components 113 Figure 3-24. Installing a DRAC 1 I/O Riser 2 Ribbon cable 3 I/O Riser metal tab 4 DRAC mounting hole 5 DRAC mounting post 6 DRAC notch 7D R A C 1 2 7 6 3 4 5[...]

114 Installing Sy stem Components 4 Slide the DR A C onto the metal tab of the I/O riser . 5 Align the DR AC with the thr ee DRA C mounting posts on the I/O riser . CAUTION: T o prevent damage to components on t he I/O riser , support the I/O riser at each of the plastic clips. 6 P ress the DR AC onto the I/O riser until three DR AC mounting posts [...]

Installing Sy stem Components 115 Figure 3-25. Removing the SAS B ackplane (3.5-inch Hard Drives) 5 Disconnect the control panel connector fro m the front of the SAS backplane. See F igure 3-25. 1 Fan connector 2 SAS backplane 3 Control panel connector (front) 4 SA T A A connector 5 Control panel connector (back) 6 SAS A connector 7 GND/+12V connec[...]

116 Installing Sy stem Components 6 Disconnect the GND /+12V connector from the SAS backplane. See F igur e 3-25. 7 Disconnect the SAS A connector from the SAS backplane. See F igur e 3-25. 8 Disconnect the SA T A_A connector from the SAS backplane. See F igur e 3-25. 9 P ul l the blue plunger on the SAS back plane forward and then lift the SAS bac[...]

Installing Sy stem Components 117 2 Open the system. See "Removin g the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emoving the Cooling Shro ud" on page 76. 4 Remove the processor heat sinks. See "Removing a P rocessor Heat Sink" on page 101. 5 Remove the hard drives. See "Hard Drives" on page[...]

118 Installing Sy stem Components Figure 3-26. Removing the SAS B ackplane (2.5-inch Hard Drives) 7 Disconnect the SA S B cable from th e SAS backplane. See F igure 3-26. 8 Remove the cable guide. See F igure 3-26. 1 SAS backplane 2 Latch 3 SAS A connector 4 SAS B connector 5 Cable guide 6 Backplane power connector 7 Chassis hook 6 7 5 4 3 1 2[...]

Installing Sy stem Components 119 9 Disconnect the backplane power cable. See F igure 3-26. 10 Depress the latch and lift the SAS backpla ne off the chassis hooks. See Fi g u r e 3 - 2 6 . 11 Remove the SAS backplane from the chassis. Installing the SAS Backplane (2.5" Hard Drives) 1 P osition the SAS backplane above the chassis hooks. S ee F [...]

120 Installing Sy stem Components Figure 3-27. Removing the Power Interposer Board 6 Disconnect the SA T A PLANAR connector from the back of the PIB. See Fi g u re 6 - 7 . 7 Disconnect the PLANAR connector from the PIB. See F igure 6-7. 1 Power Interposer Board (PIB) 2 PIB power 3 SA T A_MODULE connector 4 CDROM connector 5 Chassis hook 6 Latch 7 F[...]

Installing Sy stem Components 121 8 Depress the latch and lift the PIB o ff the chassis hooks. See F igure 3-27. 9 Remove the PIB from the chassis. Installing the Power Interposer Board 1 P osition the P ower Interposer bo ar d above the chassis hooks. See Fi g u r e 3 - 2 7 . 2 P ress down on the P ower Interp os er board until the latch snaps. 3 [...]

122 Installing Sy stem Components Sy stem Board (Service-only Procedure) Removing the Sy stem Board Figure 3-28. Removing the Sy stem Board 10 11 9 8 7 6 14 13 12 1 5 4 3 2[...]

Installing Sy stem Components 123 CAUTION: Exercise care when removing the sy stem board to prevent damage to cables, connectors, and components. 1 Ensure power is r emoved. 2 Disconnect any USB, VGA, and serial connections on the back of the chassis. 3 Remove the top cover . See "Removing the T op Cover" on page 60. 4 Remove the cooling [...]

124 Installing Sy stem Components 16 Lift the ZIF levers on processors 1 an d 4 to facilitate removing the heat sink retention brack et. 17 Remove the heat sink retention bracket by r emoving the eight screws that hold it to the system board. 18 Disconnect the PWR DIST CONN connectors from the system board at J9K1 an d J9K2. 19 Disconnect the SIGNA[...]

Installing Sy stem Components 125 9 Install the heat sink retention brack et, ensuri ng the blue li fts are under the ZIF levers. Secu re the heat sink retention bracket with eight screws. 10 Lower the ZIF levers on processors 1 and 4. 11 Lower the center brace into the chas sis until the brace locks snap into place. 12 Route the SA T A _A cable th[...]

126 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 127 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedur es in this document, you must remove the system cover and work inside the system. While working in side the system , do not attempt to se rvice the s ystem ex cept as explained in this guide an d elsewhere in yo[...]

128 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshootin g procedures for ext e r n a l d e vi c e s attached to the system, such as the mo nitor , keyboard, or mouse. Befor e you perform any of the procedures, see "T roubleshooting Exte rnal Connections" on page 129. T roubleshooting IRQ Assignmen t [...]

T roubleshooting Y our Sy stem 129 T roubleshooting External Con nections L oose or improperly connected cables ar e the most lik ely source of pro blems for the system, monitor , and other peri pherals (such as a printer , k eyboar d, mouse, or other e xternal device). Ensure t hat all ex ternal cables a re secur ely attached to the ext ernal conn[...]

130 T roubleshooting Y our Sy stem In this system configu ration, the monitor cable shoul d normally be connected to the connector on the ex pansion card, not to the system’s integrated video connector . 3 Determine whether the system has moni tors attached to both the front and back video connectors. The system supports only one monitor a ttache[...]

T roubleshooting Y our Sy stem 131 If the problem is no t resolved, see "Getting Help" on page 165. T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appr opriate online diagnostic test. See "Using P owerEd ge Diagnostics" on page 1[...]

132 T roubleshooting Y our Sy stem 2 If the problem is confined to a partic ular application, se e the application documentation for specific port configuration r equirements that the program may r equire. 3 R un the appropriate online dia gnostic test. See " Using P owe rEdge Diagnostics" on page 149. If the tests run successfully but th[...]

T roubleshooting Y our Sy stem 133 2 Remove power from the system and any USB devices. 3 Disconnect the USB d evices, and connect the mal functioning device to the other USB connector . 4 T urn on the system and the reconnected device. If the problem is resolv ed, the USB connector might be defecti ve. See "Getting Help" on page 165. 5 If[...]

134 T roubleshooting Y our Sy stem • U se another connector on the switch or hub. If you are using a NIC card instead of an integrate d NIC, see the documentation for the NIC car d. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's docu mentation. 4 Enter the System Setup program and co nfirm that[...]

T roubleshooting Y our Sy stem 135 6 Close the system. See "Installin g the T op Cover" on page 60. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripher als. If the system does not start properly , see "Getting Help" on page 165. 8 If the system star ts properly , shut down the system and[...]

136 T roubleshooting Y our Sy stem 5 R un the system bo ard tests in the system diagnostics. See "Executing System Diagnostics" on page 150. If the tests fail, see "G etting Help" on page 165. T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses sys[...]

T roubleshooting Y our Sy stem 137 T roubleshooting Power Supplies Problem • System-status indicators ar e ambe r . • P ower -sup ply fault indi cators are amber . • F ront panel status LCD indicates a problem with the power suppl ies. Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any o[...]

138 T roubleshooting Y our Sy stem 5 Install a new power supp ly . See "Installing a P ower Sup ply" on page 69. If the problem persists, see "Getting Help" on page 165. T roubleshooting Sy stem Cooling Problem Systems manag ement software issues a fan-related error message. Action Ensure that none of the following conditions e [...]

T roubleshooting Y our Sy stem 139 3 Locate the faulty fan indicated by the LCD display or diagnostic softwar e. F o r the identification numb er of each fan, see F igure 3-1. 4 Ensure that the faulty fan's power cabl e is firmly attached to the fan power connector . See "Syste m F ans" on page 70. NOTE: W ait 30 seconds for the sy s[...]

140 T roubleshooting Y our Sy stem If the amount of memory installed matches the system memory setting, go to step step 14. 4 Remove power from the system and attache d peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Removing the T op Cover" on page 60. 6 Remove the memory risers. See "Remov[...]

T roubleshooting Y our Sy stem 141 14 If a memory error occurs: a Remove power from the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Removin g the T op Cover" on page 60. c P erform step c through step f in ste p 13 for each memory module installed. If the problem persists,[...]

142 T roubleshooting Y our Sy stem If the problem is not r esolved, see "Getting Help" on page 165. T roubleshooting a Hard Drive Problem • Device driver error . • One or more har d drives not recognized by the system. Action CAUTION: Only trained service tech nicians ar e authorized to remove the sy stem cover and access any of the c[...]

T roubleshooting Y our Sy stem 143 5 Ensure that the r equired device drivers for your controller car d are installed and are configur ed correctly . See the operating system documentation for more information. NOTICE: Do not perform the following step if you have a SAS RAID controller card. 6 If you have the non-RAID SAS controller card, remove th[...]

144 T roubleshooting Y our Sy stem T roubleshooting a SAS or SAS RAID Controller Card NOTE: When troubleshooting a SAS or SAS RAID controller card, also see the documentation for your opera ting sy stem and the controller card. Problem • Error message indicates a problem with the SAS or SAS R AID controller card. • SAS or SAS R AID controller c[...]

T roubleshooting Y our Sy stem 145 7 Ensure that the controller card is firmly seated in its connector . See "SAS Control ler Card" on page 78. 8 If you have a SAS R AID controller car d, ensur e that the following R AID components are properly installed and connected: •M e m o r y m o d u l e • Battery 9 V erify that the cable connec[...]

146 T roubleshooting Y our Sy stem 1 R un the appropriate online dia gnostic test. See " Using the System Setu p P r ogram" on page 41. 2 Remove power from the system and attache d peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Removing the T op Cover" on page 60. 4 E ns u re t ha t e [...]

T roubleshooting Y our Sy stem 147 T roubleshooting Processors Problem • Error message indicates a processor problem. • F ront panel status LCD indicates a problem with the processors or system board. • A processor heat sink is not ins talled for each p rocessor . Action CAUTION: Only trained service technicians are authorized to remove the s[...]

148 T roubleshooting Y our Sy stem c Remove all the processors. See "P rocessors" on page 101. d Install a processor into the sock et for processor 1. See "Processors" on page 101. NOTE: T o locate the processors, see Figure 3-1. e Close the system. See "Install ing the T op Cover" on page 60. f Reconnect the system to[...]

Running the Sy stem Diagnostics 149 5 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnost ics befor e calling for technical assistan ce. The purpose of the diag nostics is to test your system's hardwar e without requiring ad ditional equipment or risking data loss. If you are unable to fix the pr obl[...]

150 Running the Sy stem Diagnostics • View error messages that inform you of problems encountered during testing. When to Use the Sy stem Diagnostics If a maj or component or device i n the system do es not operate properly , component failure m ay be in dicated. As long as the microprocessor and the system's input/output devices (monitor an[...]

Running the Sy stem Diagnostics 151 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and a llows you to select the devi ce(s) to be tested, select specific options for tes ting, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devi[...]

152 Running the Sy stem Diagnostics Viewing I nformation and Results The tabs in the Customize window pr ovide information about the test an d the test results. The following tabs a r e available: • Res u l t s — Displays the test that ran and the r esult. • Errors — Displays any errors that occurr ed during the test. • Help — Displays [...]

Jumpers and Connectors 153 6 Jumpers and Connectors This section provides spec ific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers and Connectors F ig ure 6- 1 shows th e locati on of the c o nfiguration jumpers and connectors on the system board. T able 6-1 lists the jum[...]

154 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers and Connectors Sy stem Board Connectors See F igur e 6-1 and T able 6 -2 for the lo ca tion and description of system board connectors. T able 6-1. Sy stem Board Jumpers Jumper Location Setting Description Clear NVRAM J7E2 1 - 3 3 - 5(default) Clear NVR AM Normal mode P assword enable J7 [...]

Jumpers and Connectors 155 T able 6-2. Sy stem Board Connectors Connector Description 1 J1A1 F AN 7 2 J3E3 I/O RISER 3 J4A3 PCIE_X4_7 4 J4A4 PCIE_X4_6 5 J5A1 PCIE_X4_5 6 J5A2 PCIE_X8_4 7 J6A1 PCIE_X8_3 8 J7A1 PCIE_X8_2 9 J7A2 PCIE_X8_1 10 J8A1 SERIAL 11 J8B2 F AN 6 12 J8A2 VGA 13 J9A1 USB_1-2 14 J8A3 F AN 8 15 J8F1 MEMOR Y RISER_B 16 J9D1 MEMOR Y R[...]

156 Jumpers and Connectors SAS Backplane Connectors F igure 6-3 shows the locations of the connectors on the SAS backplane for 2.5-inch systems. 27 J5E1 TOE KEY HEADER 28 J3E4 INT -USB 29 J3E2 SA T A_A 30 J1F1 MEMOR Y RISER_D 31 XBT1D1 BA T TER Y 32 J2D2 MEMOR Y RISER_C 33 J1B2 F AN 5 T able 6-2. Sy stem Board Connectors Connector Description[...]

Jumpers and Connectors 157 Figure 6-2. SAS Backplane Connecto rs (2.5-Inch Sy stem) (Front) 1 Drive 0 2 Drive 1 3 Drive 2 4 Drive 3 5 Drive 4 6 Drive 5 7 Drive 6 8 Drive 7 1 2 3 4 8 7 6 5[...]

158 Jumpers and Connectors Figure 6-3. SAS Backplane Connect ors (2.5-Inch Sy stem) (Back) F igure 6-4 and F igur e 6-5 show the loca tions of the connectors on the SAS backplane for 3.5-inch systems. 1 SAS B 2 SAS_A 3 Backplane power 3 1 2[...]

Jumpers and Connectors 159 Figure 6-4. SAS Backplane Connectors : 3.5-inch x5 Option (Front) 1 SA T A_MODULE 2 CDROM 3 Fans (right) 4 Hard disk 4 5 Hard disk 3 6 Fans (left) 7 Hard disk 2 8 Hard disk 1 9 Hard disk 0 10 Control panel 10 9 8 7 5 6 4 1 2 3[...]

160 Jumpers and Connectors Figure 6-5. SAS Backplane Connectors: 3.5-inch x5 Option (Back) Power Interposer Connectors F igure 6-6 and F igur e 6-7 show t h e lo cations for the P ower Interposer connections on 2.5-inch systems. 1 SA T A_A 2 Control Panel 3 Backplane B 4 GND/+12V 5 Backplane A 1 4 3 2 5[...]

Jumpers and Connectors 161 Figure 6-6. Power Interposer Connectors: 2.5-inch x8 Option (Front) Figure 6-7. Power Interposer Connectors: 2.5-inch x8 Option (Back) 1 F an 2 GND/+12v 3 Backplane power 4S A T A _ M O D U L E 5 CDROM 6 F AN 1 SA T A_PLANAR 2 PLANAR 3 Control panel 1 2 3 6 5 4 1 3 2[...]

162 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system pa ssword and a setup password, which are discussed in detail in "Using the System Setup P rog ram" on page 41. The passwor d jumper enables these password featur es or disables them and clears any passwor d(s) currentl[...]

Jumpers and Connectors 163 15 Reconnect your system and per ipherals to their electrical outlets, and turn on the system. 16 Assign a new system and/or setup pass word . T o assign a new password using the System Setup program, see "Assigning a System P ass word" on page 50.[...]

164 Jumpers and Connectors[...]

Getting Help 165 7 Getting Help Obtaining Assistance If you e xperience a problem with yo ur computer , you can complete the following steps to diagno se and troubleshoot the problem: 1 See "T roubleshooting Y our System" on page 127 for information and procedur es that pertain to the problem your computer is experiencing. 2 See "R u[...]

166 Getting Help Online Services Y ou can learn about Dell products and services on the fo llowing websites: www .dell.com www .d ell.com/ap (Asian/P acific countries only) www .dell.com/ jp (Japan only) www .euro .dell.com (Europe only) www .dell.com/la (Latin Ame rican and Caribbean countri es) www .dell.ca (Canada only) Y ou can access Dell Supp[...]

Getting Help 167 Automated Order -Status Service T o check on the status of any Dell products that you have order ed, you can go to support.dell.com , or you can call the automated order -status service. A r e cording prompts you for the information needed to locate and r eport on your order . F or the telephone numb er to call for your r egion, se[...]

168 Getting Help 1 Call Dell to obtain a Return Material Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call f or your region, see "Contacting Dell " on page 170. 2 Include a copy of the invoice and a letter descri bing the reason for the ret ur n. 3 Include a copy of th[...]

Getting Help 169 Diagnostics Checklist Name: Date: Address: Phone num ber: Service T ag (bar code on the ba ck or bottom of the comp uter): Express Service Code: Return Material A uthorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion car ds: Are you connected to a network? Y es No Network, v[...]

170 Getting Help Contacting Dell F or customers in the United States, call 800- WWW .DELL (800.999 .3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, pa ck ing slip, bill, or Dell product catalog. Dell provides several onli ne and telephone-based support and service options. A[...]

Glossary 171 Glossary A— Ampere(s). AC — Alternating curr ent. ACPI — Advanced Configuration and P ower In terface. A standar d interface for enabling the operating system to dir ect configuration and power management. AMBIENT TEMPERATURE — The temperatur e of the area or room wher e the system is located. ANSI — American National Standar[...]

172 Glossary <Ctrl><Alt><Del>. Otherwise, you must r estart the system by pressing the r eset button or by turning the system off and then back on. BOOTABLE DISKETTE — A diskette that is used to start your syste m if the system will not boot from the har d drive. BTU — British thermal unit. BUS — An information pathway betwe[...]

Glossary 173 the output. DEVICE DRI VER — A program that allows the operating system or some other program to interface correctly with a periph eral. Some device drivers—such as network drivers—must be loaded from the config.sys file or as memory-resident programs (usually , from the autoex ec.bat file). Others must load when you start the pr[...]

174 Glossary EXPANSION BUS — Y our system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. EXPANSION CARD — An add-in card, such as a NIC or SCSI adapter , that plugs into an expan s ion-car d connector on the system boar d. An e xpansion card adds some specialized function to th[...]

Glossary 175 H — Hexadecimal. A base-16 numbering system, often used in progr amming to identify addresses in the system’s R AM and I/O mem ory addr esses for devices. In text, hex adecimal numbers are oft en followed by h. HEADLESS SY STEM — A system or device that functions without having a keyboar d, mouse, or monitor attached. Normally , [...]

176 Glossary KB — Kilobyte(s); 1024 bytes. K BPS — Kilo bit(s) pe r second. KB PS — Kilobyte(s) per second. KEY COMBINATION — A command requiring you to press multiple k eys at the s ame time (for example, <C trl><Alt><Del>). KG — Kilogram(s); 1000 gr ams. K H Z — Kilohertz. KMM — K eyboard /monitor/mouse. KVM — K [...]

Glossary 177 M A H — Milliampere-hour(s). M B — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However , when r eferring to har d-drive capacity , the term is often rounded to mean 1,000,000 bytes. M BPS — Megabits per second. MB PS — Megabytes per second. MBR — Master boot recor d . MEMORY ADDRESS — A specific locatio[...]

178 Glossary NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVR AM is used for maintaining the date, time, and system configuration information. PARITY — Redundant informati on that is associated with a block of data. PARTITION — Y ou can divide a hard drive into multiple physi[...]

Glossary 179 RAID — Redundant array of independent disks. A method of providing data r edundancy . Some common implementations of RA I D i n c l ud e RAI D 0 , RAI D 1 , RA ID 5, R AID 10, and R AID 50. See also guarding, mi rroring, and striping. RAM — Random-access memory . The system’s primary temporary storage ar ea for program instructio[...]

180 Glossary SMP — Symmetric multiprocessing. Used to desc ribe a system that h as two or more processors connected via a high -bandwidth link and managed by an operating system, wher e each processor has equal access to I/O devices. SNMP — Simple Network Management P rotocol. A standard inte rface that allows a network manager to remotely mo n[...]

Glossary 181 by changing settings in the configuration software for the devi ces. UNIX — An operating system written in the C programming language. A precursor to Linux. UPLINK PORT — A port on a network hub or switch u s ed to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply . A batter[...]

182 Glossary W— W att(s). WH — W att-hour(s). WIN . INI FIL E — A start-up file for the W indows operating system. When you start W indows, it consults the win.ini file to determine a vari ety of options for the W indows operating environment. The win.ini file also usually includes sections that contain optional settings for W indows applicat[...]

Index 183 Index A alert m essa ges, 3 9 B back-panel features, 1 9 baseboa rd managemen t controller BMC, 5 4 configuration, 5 4 battery RA I D , 8 4 removing ,8 5 system, 1 0 8 replacing , 108 troubleshooting ,1 3 6 blank drive installing ,6 3 removing ,6 2 memory , 9 2 power supply , 6 8 , 1 3 7 processor filler , 1 0 6 s p a c e , 50, 53 BMC, 5 [...]

Index 184 D damaged system troubleshooting, 1 3 5 Dell contacting, 1 7 0 Enterprise T raining and Certification, 1 6 7 diagnostics e x e c u t i n g , 150 messages, 3 9 P o w e r E d g e , 149 running system, 1 4 9 support service, 1 6 7 system, 1 4 9 testing options, 1 5 0 when to use, 1 5 0 drive blank installing, 6 3 re m o v i n g, 6 2 drive ca[...]

Index 185 H hard drive indicator codes, 1 5 installing, 6 5 re m o v i n g, 6 4 troubleshooting, 1 4 2 har d drive carrier r e placing, 6 6 hot-plug back system fan, 7 3 front s ystem f an, 7 1 installing hard drive, 6 5 installing power supply , 6 9 re m o v i n g h ar d d r i v e , 6 4 r e moving power supply , 6 8 I indicator codes hard drive, 1[...]

Index 186 K ke yb o a rd troubleshooting, 1 3 0 M memory general in stallatio n guidelines, 9 2 information screen, 4 5 installing modules, 9 9 installing riser , 9 8 mirroring support, 9 4 non-optimal configurations, 9 3 population rules, 9 8 re m o v i n g m od ul e s, 1 0 1 re m o v i n g r is e r , 9 6 re m o v i n g r is e r c ov er , 9 9 spar[...]

Index 187 Express add-in car ds, 8 6 installing Express car d, 8 6 IRQ screen, 4 7 IRQ scr een options, 4 7 r e moving Express car d, 8 8 POST changing system password, 5 2 disabling/deleting system password, 5 2 power button/indicator , 1 4 indicator codes, 2 0 power supply blank, 6 8 , 1 3 7 installing, 6 9 re m o v i n g, 6 8 troubleshooting, 1 [...]

Index 188 SAS backplane connectors, 1 5 6 instal ling (2.5" Har d Drives), 1 1 9 instal ling (3.5" Har d Drives), 1 1 6 r e moving (2.5" Har d Drives), 1 1 6 SAS controller card, 78 SAS controller card cabling guidelines, 80 serial I/O device troubleshooting, 1 3 2 setup passwor d assigni ng, 5 3 disabling, 5 4 , 1 6 2 features, 4 9 [...]

Index 189 ke y b o a r d , 1 3 0 mouse, 1 3 1 N I C , 133 optical drive, 1 4 1 power supplies, 1 3 7 processor , 1 4 7 SAS or SA S R AID controller card, 1 4 4 serial I/O device, 1 3 2 start-up routine, 1 2 7 system battery , 1 3 6 system memory , 1 3 9 USB device, 1 3 2 v i d e o , 129 w e t s y s t e m , 134 U USB device troubleshooting, 1 3 2 us[...]

190 Index[...]