Dell PP04X manual

Dell™ Latitude™ D830 User’ s Guide Model PP04X[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, pe rsonal injury , or death. Abbreviations an[...]

Contents 3 Contents 1 Finding Information 2 About Y our Computer Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Back View . . . . . . . . . [...]

4 Contents Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 4 Using the Keyboard Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Key Combinations . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 5 Microsoft ® Windows ® XP . . . . . . . . . . . . . . . . . . . . . . . . . 45 Windows Vista® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Using an External Monitor as Y our Primary Display: Swapping Primary and Secondary Display s . . . . . . . . . . . . . . . . . . . . . . . . 46 Microsoft ® Windows ® XP . . . . .[...]

6 Contents Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Extended Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Installing a PC Card or ExpressCard . . . . . . . . . . . . . . . . . . . . . . . 59 PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Ex[...]

Contents 7 Dell Support Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Accessing the Dell Support Utility . . . . . . . . . . . . . . . . . . . . . 76 Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . . . . . 76 Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . 77 Drive Proble[...]

8 Contents T ouch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . 90 Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 92 If on[...]

Contents 9 14 Adding and Replacing Parts Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Recommended T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 T urning Off Y our Computer . . . . . . . . . . . . . . . . . . . . . . . . 107 Before W orking Inside Y our Computer . . . . . . . . . . . . . . [...]

10 Contents Automated Order -Status Service . . . . . . . . . . . . . . . . . . . . . 141 Problems With Y our Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Returning Items for Warr anty Repair or Credit . . . . . . . . . . . . . . . . 141 Before Y [...]

Finding Information 11 Finding Information NOTE: Some features or media may be op tional and may not ship with your computer . Some features or media may not be availabl e in certain countries. NOTE: Additional information ma y ship with your computer . What Are Y ou Looking For? Find It Here • A diagnostic program for my computer • Drivers for[...]

12 Finding Information • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics Quick Reference Guide NOTE: This document may be option al and may not ship with your computer . NOTE: This document is available as a PDF at support.dell.com . • W arranty information • T erms and Conditions (U.S. only[...]

Finding Information 13 • Solutions — T roubleshooting hints and tips, articles from technicians, and online courses, frequently ask ed questions • Community — Online disc ussion with other Dell customers • Upgrades — Upgrade informa tion for components, such as memory , the hard drive, and the operating system • Customer Care — Cont[...]

14 Finding Information • How to use W indows XP and W indows Vista ® • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click Start or → Help and Support . 2 T ype a wor d or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 F o[...]

About Y our Computer 15 About Y our Computer F ront View 1 5 2 10 7 11 4 12 3 6 8 13 9[...]

16 About Y our Computer DISPLAY LATCH — Keeps the display closed. DISPLAY — F or more information about your display , see "Using the Display" on page 43. POWER BUTTON — P ress the power button to turn on the computer or exit a power management mode (see "P ower Management Modes" on page 31). NOTICE: T o avoid losing data,[...]

About Y our Computer 17 If the computer is connected to an electr ical outlet, the light operates as follows: – Solid green: The battery is char ging. – Flashing green: The battery is almost fully char ged. – Off: The battery is adequately charged (or e xtern al power is not available to charge the battery). If the computer is running on a ba[...]

18 About Y our Computer KEYBOARD STATUS LIGHTS The green lights located above the k eyboard indicate the following: VOLUME CONTROL BUTTONS — P ress these buttons to adjust the speaker volume. MUTE BUTTON — P ress this button to turn off the speak ers. AMBIENT LIGHT SENSOR — Helps to control display br ightness. F or more informatio n, see &qu[...]

About Y our Computer 19 L eft Side View SECURITY CABLE SLOT — Lets you attach a commercially available a ntitheft device to the computer . F or more information, see "Security Cable Lock" on page 63. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. AIR VENTS — The computer uses an inte[...]

20 About Y our Computer AUDIO CONNECTORS E XPRESS C ARD SLOT — Supports 34- and 54-mm PCI ExpressCar ds or USB-based ExpressCards (see "Using Car ds" on page 59). WIRELESS SWITCH — T urns on/off wireless devices such as W iF i and internal cards with Bluetooth wir eless technology and scans for W iF i networks. F or more information a[...]

About Y our Computer 21 WIRELESS SWITCH POSITIONS W I -F I C ATCHER ™ LIGHT — The light operates as follows: – Flashing green: Sea rching for networks – Solid green: Strong network found – Solid yellow: W eak network found – Flashing yellow: Error – Off: No signal found NOTE: The Dell Wi-Fi Catcher Network Loca tor light appears only [...]

22 About Y our Computer USB CONNECTORS Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Rest ricting the airflow can damage the computer or cause a fire. NETWORK CONNECTOR (RJ-45) NOTICE: The net[...]

About Y our Computer 23 POWERED USB 2.0 CONNECTOR MODEM CONNECTOR (RJ-11) SERIAL CONNECTOR VIDEO CONNECTOR AC ADAPTER CONNECTOR — Connects an AC adapter to the computer . Connects USB 2.0 compliant de vices, such as a mouse, keyboar d, or printer . Can also be used for peripherals that requir e more than 5 V of power . Connects the telephone line[...]

24 About Y our Computer The AC adapter converts A C power to the DC power requir ed by the computer . Y ou ca n connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worl dwide. However , power connectors and power strips vary among countries. Usin g an incompatible cable or imprope[...]

About Y our Computer 25 Bottom View BATTERY - BAY LATCH RELEASE — Releases the battery . See "Replacing the Battery" on page 33 for instructions. BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet (see "Using a Battery" on page 29 ). MEMORY MODULE COVER —[...]

26 About Y our Computer T ransferring Information to a New Computer The Microsoft ® W indows ® operating system provides the Files and Settings T ransfer W izard to move data from a source computer to a new com puter . Y ou can transfer data, such as: • E-mail messages • T oolbar settings • W indow sizes • Internet bookmarks Y ou can tran[...]

About Y our Computer 27 4 On the F iles and Settings T ransfer Wizard welcome screen, click Next . 5 On the Which computer is this? screen, click Old Computer and click Next . 6 On the Select a transfer method screen, click the transfer method you pr efer . 7 On the What do you want to transfer? screen, select the items you want to transfer and cli[...]

28 About Y our Computer 6 On the Select a transfer method screen, click the transfer method you pr efer . 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Fi n i s h . T o transfer data to the new c[...]

Using a Battery 29 Using a Battery Battery Performance NOTE: For information about the Dell warr anty for your com puter , see the Product Information Guide or separate paper warranty document that shipped with your computer . F or optimal computer performance and to help preserve BIOS setting s, operate your Dell™ portable computer with the main[...]

30 Using a Battery CAUTION: Do not dispose of batterie s with household waste. When your ba ttery no longer ho lds a charge, call your local waste disposal or environm ental agency for advice on disposing of a lithium-ion battery . See "Battery Disposal" in the Product Information Guide . CAUTION: Misuse of the battery may increase the ri[...]

Using a Battery 31 Check the Battery Health NOTE: Y ou can check battery health in on e of two way s: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-cl ick the QuickSet icon in the Microsoft® Wi ndows® taskbar , and click Help . T o check the batte[...]

32 Using a Battery • Click Start → Shut Down → Stand by . or • Depending on how you set the power management options in the P ower Options Properties window or the QuickSet P ower Management W izard, use one of the following methods: – Pr ess the power button. – Close the display . – Pr ess <Fn><Esc>. T o exit standby mode[...]

Using a Battery 33 Configuring Power Management Settings Y ou can use the QuickSet P ower Management W iza rd or W indows P ower Options P roperties to configure the power management settings on your computer . • T o access the QuickSet P ower Management W izard, double-click the QuickSet icon in the Microsoft ® W indows ® taskbar . F or more i[...]

34 Using a Battery 1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Slide the battery-bay latch release on the bo ttom of the computer until the r elease clicks. 4 Using the tab on the battery , lift the batt[...]

Using the Keyboard 35 Using the Keyboard Numeric Keypad The numeric keypad functions lik e the numeric keypad on an e xt ernal keyboar d. Each key on the keypad has multiple functions. The k eypad numbers and symbols are mark ed in blue on the right of the keypad k eys. T o type a number or symbol , hold down <Fn> and press the desir ed ke y [...]

36 Using the Keyboard Battery Display Functions Power Management Microsoft ® Windows ® Logo Key Functions <Fn><F3> Displays the Dell™ QuickSet Battery Meter <Fn><F7> Scales between widescreen and standar d aspect ratio video resolutions. <Fn><F8> Switches the video image to the next display option. The option[...]

Using the Keyboard 37 T o adjust keyboar d operation, such as the character repeat rate, click → Control P anel → P rinters and Other Hardware → Ke y bo a r d . F or information about the Control P anel, see the W indows Help and Support Center (click the Start button or the W indows Vista® Start button → Help and Support . T ouch Pad The [...]

38 Using the Keyboard • T o double-click an object, position the cursor on th e object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. Y ou can also use the track stick to mo ve the cursor . P ress the track stick le ft, right, up, or down to change the direction of the cursor on the display . Use the tr[...]

Using the Keyboard 39 2 Align the new cap over the square track-stick po st and gently pr ess the cap down onto the post. NOTICE: The track stick can damage the display if it is not pr operly seated on the post. 3 T est the track stick to ensur e that the cap is seated properly .[...]

40 Using the Keyboard[...]

Using Multimedia 41 Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer wh ile playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 P ull out the tray . 3 Place the disc, label si[...]

42 Using Multimedia 4 P ush the tray back into the drive. T o format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer . NOTE: Ensure that you follow all copy right laws when you create CDs. Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. V ol[...]

Using the Display 43 Using the Display Adjusting Brightness When a Dell™ computer is running on battery power , you can conserve power by setting the display brightness to the lowest comforta ble setting by pressing <Fn> an d the up- or down-arrow k ey on the keyboar d. NOTE: Brightness key combinations only affect the display on your porta[...]

44 Using the Display Y ou can enhance the legibility of te xt and change the appearance of images on the screen by adjusting display resolution. As you incr ease resolution, item s appear smaller on the sc reen. In contrast, lower resolution causes te xt and images to appear larger and can benefit people with vision impairments. T o display a progr[...]

Using the Display 45 Using an External Monitor Simultaneously as an Extension of Y our Computer Display Y ou can attach an e xternal monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extend ed desktop" mode). This mode allows you to use both screens independ[...]

46 Using the Display 3 In the Display Settings window , click the monitor 2 icon, click the Extend the desktop onto this monitor check box, and then click Apply . 4 Click OK to close the Display Settings window . T o disable extended des ktop mode: 1 In the Display Settings window , click the Settings tab. 2 Click the monitor 2 icon, uncheck the Ex[...]

Using the Display 47 The ambient light sensor is disabled when your computer is shipped to you. If you enable the sensor and then use any of the display brightness key combinations, the sensor is disabled and the display brightness is increased or decr eased accordingly . Dell™ QuickSet allows you to enable or disable the am bient light sensor fe[...]

48 Using the Display[...]

Setting Up and Using Networks 49 Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Before you connect your computer to a network , the computer must have a network adapter installed and a network cable connected to it. 1 Connect the network cable to the network adapte r connector on the back of your computer . NOTE: Insert[...]

50 Setting Up and Using Networks Setting Up a Network in Microsoft Windows V ista® 1 Click the W indows Vista Start button → Connect T o → Set up a connection or network . 2 Select an option under Choose a connection option . 3 Click Next , and then follow the instructions in the wizard. Wireless Local Area Network (WLAN) A WLAN is a series of[...]

Setting Up and Using Networks 51 The Wireless Network Connection P roperties window appears. The wireless network car d’s name and model number are listed on the General tab. NOTE: If your computer is set to the Classic Start menu option, you can view netw ork connections by clicking Start → Settings → Network Connections . If Wireless Networ[...]

52 Setting Up and Using Networks 13 Start your computer and wait until the boot process completes. 14 See the documentation that came with your wireless router to do the following in or der to set up the wireless router : • Establish communication between your co mputer and your wireless router . • Configure your wir eless router to co mmunicat[...]

Setting Up and Using Networks 53 If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information , the W indows XP operating system is managing the wireless network car d. T o determine which wireless configuration utility is managing your wir eless network card in [...]

54 Setting Up and Using Networks Mobile Broadband or Wireless Wide Area Network (WW AN) Much like a WLAN, a Mobile Broadband network (als o known as a WW AN) is a series of interconnected computers that communicate with each other thr ough wireless technology . However , a Mobile Broadband network uses cellular technology and ther efor e provides I[...]

Setting Up and Using Networks 55 NOTE: The Mobile Broadband card is listed under Modems . Connecting to a Mobile Broadband Network NOTE: These instructions only apply to Mo bile Broadband ExpressCards or Mini-Cards. They do not apply to internal cards with wireless technology . NOTE: Before you connect to the Inte rnet, you must activate Mobile Bro[...]

56 Setting Up and Using Networks Managing Y our Network Settings Through the Dell QuickSet Location Profiler The QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location. It includes two categories of profile settings: • Location Profile Settings • General Mobility Settings Y ou can use[...]

Setting Up and Using Networks 57 F or more information, see the Help an d Support Center for the Microsoft ® W indows ® XP operating system. T o access the Help and Support Center , click the Start button or the W indows Vista ® Start button → Help and Support .[...]

58 Setting Up and Using Networks[...]

Using Cards 59 Using Cards Card T ypes See "Specifications" on page 131 for information on supported card types. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a sing le T ype I or T ype II car d. The PC Card slot supports CardBus technology and e xtended PC Cards. "T ype" of car d ref[...]

60 Using Cards CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . PC Card 1 Hold the card with its orientation symbol pointing int o the slot and the top side of the car d facing up. The latch may need to be in the "in" position before you insert the car d. 2[...]

Using Cards 61 The computer recognizes most cards and automaticall y loads the appropriate device driver . If the configuration program tells you to load the manufactu rer's drivers, use the floppy disk or CD that came with the card. If you have an adapter , such as the one shown belo w , you can use 34-mm ExpressCar ds in the PC Card slot. F [...]

62 Using Cards NOTICE: Click the icon (in the taskbar) to select a card and stop it from fun ctioning before you remove it from the computer . If you do not stop the card in the configuration utility , you could lose da ta. Do not attempt to eject a card by pulling its ca ble, if one is attached. P ress the latch and r emove the card or blank. F or[...]

Securing Y our Computer 63 Securing Y our Computer NOTE: For information on how to secure your computer wh ile traveling, see "T rave ling With Y our Computer" on page 97. Security Cable Lock NOTE: Y our computer does not ship with a security cable lock. A security cable lock is a commercially available anti theft device. T o use the lock[...]

64 Securing Y our Computer Installing a Smart Card Y ou can install a smart car d in the computer whil e the computer is running. The computer automatically detects the card. T o install a smart card: 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart car d slot. 2 Slide the smart card into the smart car d s[...]

Securing Y our Computer 65 A primary (or system) password, an administrator passwor d, and a hard d rive passwor d all prevent unauthorized access to your comput er in different ways. The following table identifies types and featur es of passwords available on your computer . NOTE: Some hard drives do not su pport hard drive passwords. NOTICE: Pass[...]

66 Securing Y our Computer When you set an administrator password, the Configure Setup option becomes available in the system setup program. The Configure Setup option allows you to r estrict acce ss to system setup in the same way that a primary passwor d rest ricts access to the computer . The administrator password can be used instead of the pri[...]

Securing Y our Computer 67 There ar e two behaviors associated with this feature th at help to preserve the integrity of the har d disk’s password: • The administrative password will only work to unlo ck a har d disk on the computer on which the hard disk password was cr eated. This means a password-p rotected har d disk can not be removed from[...]

68 Securing Y our Computer d Once the process is complete, the computer either restarts automatically or prompts you to r estart your computer . Security Management Software The security management software is designed to utilize four differ ent features to help you secur e your computer: • Log-in management • P re-boot authentication (using a [...]

Securing Y our Computer 69 The Dell customer service repr esentative will log your report under the computer Service T ag and recor d the computer as missing or stolen. If someone calls Dell for technical assista nce and gives your Service T ag, the computer is identi fied automatically as missing or stolen. The representative will attempt to get t[...]

70 Securing Y our Computer[...]

T roubleshooting 71 T roubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this sectio n, follow the safety instructions that shipped with your computer . Y our computer has thr ee keyboar d status ligh ts located above the keyboard. During normal operation, the keyboar d status li ghts display the current status ( on[...]

72 T r oubleshooting Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the modules, then reinstall one module and r estart the computer . If the computer starts normally , continue to install additional memory modules (one at a time) until you have identified a faulty module or r[...]

T roubleshooting 73 Dell T echnical Update Service The Dell T echnical Update service provides proactiv e e-mail notification of software and har dware updates for your computer . The service is free and can be customized for content, format, and how frequently you r eceive notifications. T o enroll for the Dell T echnica l Update service, go to su[...]

74 T r oubleshooting a When the DELL™ logo appears, press <F12> imme diately . Select Diagnostics from the boot menu and press <Enter>. NOTE: If you wait too long and the op erating sy stem logo appears, con tinue to wait until you see the Microsoft ® Windows ® desktop; then, shut down y our computer and try again. NOTE: Before atte[...]

T roubleshooting 75 2 After you have selected the Test System option from the main menu , the following menu appears. NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of devices in the computer . 3 If a problem is encountered during a test, a message a ppears with an error code and a description[...]

76 T r oubleshooting 5 When the tests are complete, close the test scr een to return to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. 6 Remove the Dell Drivers and Utilities CD (if applicable). Dell Support Utility The Dell Support Utility is installed on your comput er and available from[...]

T roubleshooting 77 • Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View fr equently asked questions • Learn more about the Dell Support Utility • T urn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually ch[...]

78 T r oubleshooting CD and DVD drive problems NOTE: High-speed CD or DVD drive vibrati on is normal and may cause noise, which does not i ndicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing to a CD/DVD-RW drive C LOSE O[...]

T roubleshooting 79 NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue ; otherwise, contact your administrator to continue the desired action. 4 Click Scan for and attempt recovery of bad sectors → Start . E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedu[...]

80 T r oubleshooting the keywor d spyware . Error Messages F ill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . If the message is not listed, see the doc[...]

T roubleshooting 81 computer , remove the hard drive (see "Har d Drive" on page 108), and boot the computer from a CD. Then shut down the computer , reinstall the hard drive, and r estart the computer . Run the Hard -Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 73). H ARD - DISK DRIVE CONTROLLER FAILU[...]

82 T r oubleshooting them. M EMORY WRITE / READ FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory module s (see "Memory" on page 115) and, if necessary , replace them. N O BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If the har d drive is your[...]

T roubleshooting 83 U NEXPECTED INTERRUPT IN PROTECTED MODE — The keyboar d controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the K eyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 73). X : IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into[...]

84 T r oubleshooting External keyboard problems NOTE: When you attach an external ke yboard, the integrated keyboard remain s fully functional. C HECK THE KEYBOARD CABLE — Shut down the computer . Disconnect th e keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a k eyboard e xtension cable, dis connect it a[...]

T roubleshooting 85 The computer does not start up E NSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET . The computer stops responding NOTICE: Y ou might lose data if you are unable to perform an oper ating sy stem shutdown. T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressi ng a key o[...]

86 T r oubleshooting • If necessary , uninstall and then reinstall the program. B ACK UP YOUR FILES IMMEDIATELY U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR CD S S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU S CAN THE COMPUTER FOR SPYWARE — If you are e xperiencing s[...]

T roubleshooting 87 network connector on the back of the computer and the network connector . C HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network communication exists. Replace the network cable. P LUG THE A/C POWER ADAPTER INTO THE COMPUTER — If batter power only , the QuickS et utility can disable the onboar[...]

88 T r oubleshooting If the battery status light flashes green and orange, the battery is too hot to char ge. Shut down the computer , disconnect the computer from the electr ical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (se[...]

T roubleshooting 89 Printer Problems F ill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , cont[...]

90 T r oubleshooting Sound and Speaker Problems F ill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . No sound from integrated speakers A DJUST THE W INDO[...]

T roubleshooting 91 C HECK THE MOUSE CABLE — Shut down the computer . Disconnect the mo use cable, check it for damage, and firmly reconnect the cable. If you are using a mouse e xtension cable, disconnect it and connect the mouse di rectly to the computer . T O VERIFY THAT THE PROBLEM IS WITH THE MOUSE , CHECK THE TOUCH PAD — 1 Shut down the c[...]

92 T r oubleshooting If the display is difficult to read A DJUST THE BRIGHTNESS — P ress <Fn> and the up- or down-arrow k ey . M OVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speak er system includes a subwoofer , ensure that the su bwoofer is at least 60 cm (2 ft) away fr om the computer or e xternal mon[...]

Sy stem Setup Program 93 Sy stem Setup Program Overview NOTE: Y our operating sy stem may automatically configure most of the options available in the sy stem setup program, thus overriding options that you set throug h the sy stem setup program. (An exception is the External Hot Key option, which you can disable or enable only through the sy stem [...]

94 Sy stem Setup Program Sy stem Setup Screens NOTE: For information about a specific item on a sy stem setup screen, highlig ht the item and see the Help area on the screen. In the system setup program, primary categories of se ttings are listed on the left. T o view the types of settings in a category , highlight the category and pr ess <Enter[...]

Sy stem Setup Program 95 Performing a One-T i me Boot Y ou can set a one-time-only boot sequence without enter ing the system setup program. (Y ou can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. 2 If the computer is connected to a doc[...]

96 Sy stem Setup Program[...]

T raveling With Y our Computer 97 T raveling With Y our Computer Identifying Y our Computer • Attach a name tag or business card to the computer . • W rite down your Service T ag and store it in a safe place away from the computer or carrying case. Use the Service T ag if you need to report a loss or theft to law enforcement officials and to De[...]

98 T raveling Wit h Y our Computer T ravel T ips NOTICE: Do not move the computer while using the optical driv e to prevent loss of data. NOTICE: Do not check the co mputer as baggage. • Consider changing your power management opti ons to maximize battery operating time (see "Configuring P ower Managem ent Settings" on page 33). • If [...]

Reinstalling Software 99 Reinstalling Software Drivers What Is a Driver? A driver is a program that controls a device such as a printer , mouse, or keyboar d . All devices requir e a driver program. A driver acts like a translator between the devi ce and any other programs that use the device. Each device has its own set of specialized co mmands th[...]

100 Reinstalling Software 2 Click P roperties → Device Manager NOTE: The User Account Control window may appear . If you are an ad ministrator on the computer , click Continue ; otherwise, contact your administrator to continue the desired action. Scroll down the list to see if any device has an ex clamation point (a yellow circle with a [ !] ) o[...]

Reinstalling Software 101 In most cases, the CD starts running automatically . If it does not, start W indows Explorer , click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might pr ompt you to install setup files. Click OK , and follow the instructions on the [...]

102 Reinstalling Software 2 Click P roperties → Device Manager . NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue ; otherwise, contact your administra tor to enter the Device Manager . 3 Double-click the type of device for which you are installing the driver (for e xample, Audio or Vi[...]

Reinstalling Software 103 Using Microsoft Windows Sy stem Restore The Microsoft W indows operating systems provides a System Restore option w hich allows you to return your computer to an earlier operating state (without affecting data file s); if changes to the hardwar e, software, or other system settings ha ve left the computer in an undesirab l[...]

104 Reinstalling Software Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy stem Restore, regardless of available disk space. Therefore, the following steps apply to Windows XP only . If you reinstall W indows XP with less than 200 MB of free har d-disk space available, System Restore is automatically disabled. T o see if System Rest[...]

Reinstalling Software 105 NOTE: The next steps change the boot seq uence for one time only . On the next start-up, the computer boots according to the devices specifie d in the sy stem setup program. 4 When the boot device list appears, highlight CD/D VD/CD-RW Drive and press <Enter>. 5 P ress any k ey to select Boot from CD-ROM . 6 F ollow t[...]

106 Reinstalling Software[...]

Adding and Replacing Parts 107 Adding and Replacing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure assumes that the following conditions e xist: • Y ou have performed the steps in "T urning Off Y our Computer" on page 107 and [...]

108 Adding and Replacing Parts CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions in the Product Information Guide . CAUTION: Handle components and cards with car e. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal moun ting bracket. Hold a component such as a [...]

Adding and Replacing Parts 109 2 T urn the computer upside-down, and remove the two scr ews that secure the hard drive carrier to the chassis. NOTICE: When the hard drive is not in the computer , store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide . 3 Slide the har[...]

110 Adding and Replacing Parts Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Media Bay NOTE: If the device security screw is not present, you c an remove and install devices while the computer is running and connected to a docking [...]

Adding and Replacing Parts 111 Removing and Installing Media Bay Devices NOTICE: T o prevent damage to devices, s tore them in a safe, dry place wh en they are not installed in the computer . Avoid pressing down on them or placing heavy objects on top of them. NOTE: If the device security screw is not installed, you can remove and install devices w[...]

112 Adding and Replacing Parts 5 P ush the new device into the bay until it clicks. 6 If you removed a device security scr ew in step 1, replace it. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . NOTICE: T o avoid electrostatic discharge, gr ound yourse[...]

Adding and Replacing Parts 113 4 Ease the hinge cover up, moving from right to left, and remove it. 5 T o r eplace the hinge cover , insert the left edge of the cover into the hinge cover slot, and press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this section, follow the sa fety [...]

114 Adding and Replacing Parts 5 P ull up on the pull-tab to disconnect the keyboard cable connector from the k eyboard connector on the system board. NOTICE: T o avoid scratching the palm rest wh en replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. T o replace the [...]

Adding and Replacing Parts 115 Memory Y ou can incr ease your computer memory by installi ng memory modules on the system board. See "Specifications" on page 131 for information on the memory supported by your computer . Install only memory modules that are intended for your computer . NOTE: Memory modules purchased from Dell are covered [...]

116 Adding and Replacing Parts NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector . NOTE: If the memory module is not installed properly , the computer may not boot pr operly . No error message indicates this failure. 6 Ground yourself and install the new memory module: a Align the notch in the module edge connect or[...]

Adding and Replacing Parts 117 2 T urn the computer upside-down, loosen the capti ve screw on the memory module cover , and then remove the cover . NOTICE: T o prevent damage to the memory module connector , do not use tools to spread the memory-module securing clips. 3 If you are r eplacing a memory module, remove the e xisting module: a Use your [...]

118 Adding and Replacing Parts NOTICE: If you need to install memory mo dules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the conn ector labeled “DIM M B.” Insert memo ry modules at a 45-degree angle to avoid damaging the connector . NOTE: If the memory module is not installed [...]

Adding and Replacing Parts 119 T o confirm the amount of memory installed in the computer , click Start or → Help and Support → Computer Information . Subscriber Identity Module (SIM) Card CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide . 1 F ollow the procedures [...]

120 Adding and Replacing Parts Wireless Local Area Network (WLAN) Cards 1 F ollow the procedures in "Befor e Y ou Begin" on page 107. 2 Remove the hinge cover (see "Hinge Cover" on page 112). 3 Remove the keyboar d (see "Keyboar d" on page 113). 4 Ground yourself by touching one of the me tal connectors on the back of [...]

Adding and Replacing Parts 121 c Lift the card out of its connector . NOTICE: The card connector is keyed to ensu re correct insertion. If you feel resistance, reinstall the card to realign it in the connector . NOTE: Do not insert a WW AN network ca rd into the WLAN card slot. NOTE: The WLAN card may have two or three antenna conn ectors, dependin[...]

122 Adding and Replacing Parts Mobile Broadband or Wireless Wide Area Network (WWAN) Cards 1 F ollow the procedures in "Befor e Y ou Begin" on page 107. 2 Remove the hinge cover (see "Hinge Cover" on page 112). 3 Remove the keyboar d (see "Keyboar d" on page 113). 4 Ground yourself by touching one of the me tal connect[...]

Adding and Replacing Parts 123 c Lift the card out of its connector . NOTICE: The card connectors are keyed to en sure correct insertion. If you feel resistance, rein stall the card to realign it in the connector . 6 Install the card. NOTICE: T o avoid damaging the WWAN card, never pl ace cables on top of or under the card. a Align the card with th[...]

124 Adding and Replacing Parts NOTE: This card is only compatible wi th the Microsoft Windows Vista ® operating sy stem. NOTE: If you order ed a FCM card with your computer , the car d is already installed . 1 F ollow the procedures in "Befor e Y ou Begin" on page 107. 2 Remove the hinge cover (see "Hinge Cover" on page 112). 3[...]

Adding and Replacing Parts 125 Internal Card With Bluetooth ® Wireless T echnology CAUTION: Before performing the following procedures, read the s afety instructions in your Product Information Guide . NOTICE: T o avoid electrostatic discharge, gr ound yourself by using a wrist gr ounding strap or by periodically touching a connector on the ba ck [...]

126 Adding and Replacing Parts 5 Connect the new card to the cable. 6 Install the new card by rotating and sliding into the r etention tab in the compartment. 7 Reinstall the hinge cover . Coin-Cell Battery CAUTION: Before performing the followin g procedures, follow the sa fety instructions in your Product Information Guide . NOTICE: T o avoid ele[...]

Adding and Replacing Parts 127 3 Remove the battery cable connector fr om the connector on the system board. 4 Being careful not to br eak the plasti c, slightly raise the corner of th e plastic sleeve above the battery . 5 While holding the plastic sleeve, grasp the battery and pull it out of the battery compartment. 6 Install the new coin-cell ba[...]

128 Adding and Replacing Parts[...]

Dell™ QuickSet 129 Dell™ QuickSet Dell™ QuickSet provides you with ea sy access to configure or view the following types of settings: • Network connectivity • P ower management •D i s p l a y • System information Depending on what you want to do in Dell™ QuickSet, you ca n start it by either clicking , double - clicking , or right -[...]

130 Dell™ QuickSet[...]

Specifications 131 Specifications Processor P rocessor type Intel ® Core™ Duo processor Intel ® Celeron ® processor (Japan only) L1 cache 64 KB (internal) L2 cache 2 MB (on die) External bus frequency 800 MHz Sy stem Information System chipset Intel ® 965GM and 965PM Data bus width 64 bits DR AM bus width 64 bits P rocessor address bus width [...]

132 Specifications P rogram technology supported Java cards Interface speed 9600–115,200 BPS EMV level level 1 certified WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two user-accessible SODIMM sock ets Memory module capacities 256 M[...]

Specifications 133 Interface Intel HDA bus Network adapter 1-GB Ethernet LAN on system board W ireless internal WLAN, WW AN, and Bluetooth ® wireless support (if optional car ds are purchased) Video Video type integrated on system board or discr ete graphics on system board Video controller discrete graphic solutions: nVIDIA Quadro NVS 135M or nVI[...]

134 Specifications Stereo conversion 24-bit (stereo digital-to-analog); 24-bit (stereo analog-to-digital) Interfaces: Internal PCI bus/HDA External microphone miniconnector; ster eo headphones/speakers miniconnector Speaker two 4-ohm speakers Internal speaker amplifier 2- W channel into 4 ohms V olume controls keyboar d shortcuts or program menus D[...]

Specifications 135 Controls brightness can be controlled through keyboar d shortcuts Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWER TY/AZER TY/Kanji T ouch Pad X/Y position resolution (graphics table mode[...]

136 Specifications V oltage 11.1 VDC Operating time varies depending on operating conditions and can be significantly reduced under certain power -intensive conditions (see "Battery P erformance" on page 29 for more information) Life span (approximate) 500 discharge/char ge cycles T emperature range: Operating 0° to 35°C (32° to 95°F)[...]

Specifications 137 Environmental T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.66 GRMS Storag[...]

138 Specifications[...]

Getting Help 139 Getting Help Obtaining Assistance 1 See "T roubleshooting" on page 71 for information and procedures that pertain to the problem your computer is experiencing. 2 R un the Dell Diagnostics (see "Dell Diagnostics" on page 73 ). 3 Make a copy of the "Diagnostics Ch ecklist" on page 143 and fill it out. 4 [...]

140 Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagno se your problem and repair it all under your supervision. F or more information, go to support.dell.com and click DellConnect . Online Services Y ou can learn about D[...]

Getting Help 141 AutoT ech Service Dell's automated support service—AutoT ech—provi des recorded answers to the questions most frequently ask ed by Dell customers abou t their portable and desktop computers. When you call AutoT ech, use your touch-tone telepho ne to select the subjects that correspond to your questions. F or the telephone [...]

142 Getting Help Returns that are missing any of the pr eceding requir ements will be refused at Dell’s re ceiving dock and returned to you. Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automate d-support telephone sy stem direct your call more effici ently . Y ou may also be asked for your S[...]

Getting Help 143 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: [...]

144 Getting Help NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill , or Dell product catalog. Dell provides several online and telephone-based su pport and service options. A vailability varies by country and product, and some services may not be available in your [...]

Appendix 145 Appendix Cleaning Y our Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide . Computer , Keyboard, and Display CAUTION: Before you clean your co mputer , disconnect the computer from the ele ctrical outlet and remove any installed batteries. Cle an yo[...]

146 Appendix Mouse NOTICE: Disconnect the mouse fr om the computer before cleaning the mouse If your screen cursor skips or mo ves abnormally , clean the mouse. Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 T urn the retainer ring on the underside of your mouse countercl[...]

Appendix 147 Macrovision Product Notice This product incorporates copyright protection technology that is pr otected by U.S. patents and other intellectual property rights. Use of this copyri ght protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macro[...]

148 Appendix Company name: Dell Inc. W orldwide Regulatory Compliance & Environmental Affairs One Dell W ay Round Rock, TX 78682 USA 512-338-4400[...]

Glossary 149 Glossary T erms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer . A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACP I — advanced configurat[...]

150 Glossary byte — The basic data unit used by your computer . A byte is usually equal to 8 bits. C C — Celsius — A temperature measur ement scale where 0° is the freezing point and 100° is the boiling point of water . cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent h[...]

Glossary 151 unit size or stripe width . DMA — direct memory access — A channel that allows certain types of data transf er between RAM and a device to bypass the processor . docking device — See APR . DMTF — Distributed Management T ask F orce — A consortium of hardwar e and software companies who develop management standards for distrib[...]

152 Glossary you to use a second monitor as an extension of your display . Also referr ed to as dual display mode . extended PC Card — A PC Card that e xtends beyond the edge of the PC Card slot when installed. F Fa h r e n h e i t — A temperature measurement scale wher e 32° is the freezing point and 212° is the boiling point of water . FBD [...]

Glossary 153 components are fabricated for use in computer , audio , and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-perfor mance serial bus used[...]

154 Glossary computer . Because the data in memory is not permanent, it is recommended that you fr equently save your files while you are working on them, and always save your files before you shut down the comp uter . Y our computer can contain several different forms of memory , such as RAM, ROM, and video memory . F req uently , the word memory [...]

Glossary 155 providing a high-speed data path between the processor and devices such as vide o, drives, and networks. PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 G B/sec. If the PCI Expr ess c[...]

156 Glossary system board that k eeps the date and time after you shut down the computer . RT C R S T — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. S SAS — serial attached SCSI — A faster , serial version of the SCSI interface (as oppos ed to the original SCSI p[...]

Glossary 157 resolutions up to 1280 x 1024. SXGA+ — super -extended graphics array plus — A video standard for video car ds an d controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer . Also known as the motherboard . system setup — A utility that serves as an interface between the co[...]

158 Glossary video resolution — See r esolution . virus — A program that is designed to inconvenience you or to destroy data stored on your computer . A virus program moves from one computer to another through an infected disk, software down loaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus als[...]