Dell PP27L manual

www .dell.com | support.dell.com Dell™ Latitude™ A TG E6400 Setup and Quick Reference Guide This guide provides a features overview, specifications, quick setup, software, and troubleshooting information for your computer . For more information about your operating sy stem, devices, and technologies, see the Dell T echnology Guide at support.de[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make b etter use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION ind icates a potential for property damage, personal injury , or death. Macrovision Pro[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Bottom View . . . . . . . . . . . . . . . . . . . . . . . 10 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and Dell[...]

4 Contents 4 T roubleshooting . . . . . . . . . . . . . . . . . . . 31 T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Lights . . . . . . . . . . . . . . . . . . . . 31 Beep Codes . . . . . . . . . . . . . . . . . . . . . 31 Error Messages . . . . . . . . . . . . . . . . . . . 33 Sy stem Messages . . . . . . . . . . . . . . . [...]

Contents 5 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . 59 T echnical Support and Customer Service . . . . . 60 DellConnect™ . . . . . . . . . . . . . . . . . . . . 60 Online Services . . . . . . . . . . . . . . . . . . . 60 AutoT ech Service . . . . . . . . . . . . . . .[...]

6 Contents[...]

About Y our Computer 7 1 About Y our Computer Front V iew 1 microphone (optional) 2 camera light (optional) 3 camera (optional) 4 display latch 3 6 4 25 1 7 13 16 17 18 21 26 10 11 24 23 8 5 27 14 9 12 15 19 20 2 22[...]

8 About Y our Computer 5 display and (optional) touchscreen 6 keyboard status lights 7 volume control buttons 8 power button 9 USB connectors (2) 10 Wi-Fi Catcher™ Network Locator 11 wireless switch 12 audio connectors (2) 13 right speaker 14 media bay (with optical drive) 15 fingerprint reader (optional) 16 PC Card slot 17 IEEE 1394a connector 1[...]

About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to acc umulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer tu rns on the fan when the computer[...]

10 About Y our Computer Bottom V iew Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your compu ter . CAUTION: Using an incompatible bat tery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The batter[...]

About Y our Computer 11 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or disable wireless network devices. Use the W i-F i Catcher Network Locator to loca te networks. F o r information about connecting to the Internet, see "Con necting to the Internet" on pag e 16. wireless switch icon Del[...]

12 About Y our Computer[...]

Setting Up Y our Computer 13 2 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer . CAUTION: The AC adapter works with electrical outlets worldwide. However , power connectors and power strips vary among countries. Using an incompatibl[...]

14 Setting Up Y our Computer 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player . 5 Open the computer display and pr es s the power button to turn on the computer .[...]

Setting Up Y our Computer 15 NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer . 6 Connect to the Internet. See "Connecting to the Inter net" on page 16 for more information. 1 Internet serv[...]

16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offeri ngs vary by country . T o connect to the Intern et, you need a modem or network connection and an Internet service provider (ISP). If you ar e using a dial-up connection , connect a telephone line to the modem connector on your computer and to the telephone wall conne[...]

Setting Up Y our Computer 17 NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP . 5 F ollow the instructions on the scre en and use the setup information provided by your ISP to complete the setup. Microsoft Windows ® XP 1 Save and close any open files, and e xit any open programs. 2 Click Start ?[...]

18 Setting Up Y our Computer Microsoft Windows ® XP W indows XP provides the F i les and Setti ngs T ransfer W izard to move da ta from a source computer to a new computer . Y ou can transfer the data to the new computer over a network or serial connection, or you can store it on remo vable media, such as a writable CD, for transfer to the new com[...]

Setting Up Y our Computer 19 4 On the Which computer is this? screen, click Old Computer → Next . 5 On the Select a transfer method scr een, click the transf er method you pr efer . 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collec[...]

20 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on [...]

Specifications 21 3 Specifications NOTE: Offerings may vary by region . Fo r more information regarding the configuration of your computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core™2 Duo L1 cache 32 KB per instruction, 32 KB data cache per core L2 cac[...]

22 Specifications Secure Digital (SD) Memory-Card Reader Cards supp orted SD, SDIO , SD HC, Mini SD (with adap ter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector two DIMM sockets Memory module capacities 512 MB (one DIMM) 1 GB (one DIMM or two DIMMs) 2 GB (one DIMM or two DIMMs) 3 GB (two DIMMs) 4 GB (one DIMM or two DIMMs) 8 GB[...]

Specifications 23 Mini-Card support (internal expansion slots) one dedicated half Mini-Card slot for WLAN one dedicated full Mini-Card slot for WW AN (Mobile Broadband) one dedicated full Mini-Card slot for WP AN (Bluetooth ® wireless technology or ultra wideband [UWB]) NOTE: Y ou can also use the WWAN or WP AN full Mini-Card slot for the Intel ®[...]

24 Specifications Video Video type integrated on system board, har dware accelerated Data bus integrated video Video controller integrated video: Intel Graphics Media Accelerator X4500 HD Video memory : T otal graphics memory : Wi n d o w s X P: up to 512 MB maximum (with 1 GB to < 1.5 GB of total system memory) up to 768 MB maximum (with 1.5 GB[...]

Specifications 25 Interfaces: Internal high-definition audio codec External microphone-in connector and ster eo headphones/speakers conne ctor Speakers two 1-watt, 4-ohm speakers Internal speaker amplifier 1 watt per channel, 4 ohms Internal microphone single digital microphone V olume contr ols volume control buttons and program menus Display T yp[...]

26 Specifications Keyboard Number of keys 83 (U.S. and Canada); 84 ( Europe); 87 (Japan) Layout QWER TY/AZER TY/Kanji Size full sized (19-mm key pitch) T ouch Pad X/Y position resolut ion (graphics table mode) 240 cpi Size: Wi d t h 73.0-mm (2.9-inches) sensor-active ar ea Height 42.9-mm (1.7-inches) rectangle Battery T ype 12-cell "smart"[...]

Specifications 27 12-cell lithium-ion slice batteries: Depth 14.48 mm Height 217.24 mm Wi d t h 322.17 mm We i g h t : 4-cell primary battery 0.24 kg (0.53 lb) 6-cell primary battery 0.33 kg (0.73 lb) 9-cell high capacity battery 0.51 kg (1.12 lb) 12-cell slice battery 0.85 kg (1.87 lb) Vo l t a g e : 4-cell battery 14.8 VDC 6-cell and 9-cell batte[...]

28 Specifications T emperature range: Operati ng 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) P A-12 65 W T ravel AC adapter : Output v oltag e 19.5 V DC Output c urrent 3.34 A Height 15 mm (0.6 inches) Wi d t h 66 mm (2.6 inches) Depth 127 mm (5.0 inches) We i g h t 0.29 kg (0.64 lb) P A-10 90 W D-Series AC adapter : O[...]

Specifications 29 Phy sical Height 40.5 mm (1.594 inches) W idth 342 mm (13.464 inches) Depth 251.7 mm (9.909 inches) W eight 2.78 kg (6.12 lb) wi th UMA graphics, 6-cell battery , port cover , and optical drive 2.65 kg (5.84 lb) with UMA gra phics, 6-cell battery , port cover , and airbay Environmental T emperature range: Operat ing 0° to 35°C ([...]

30 Specifications[...]

T roubleshooting 31 4 T roubleshooting CAUTION: T o guard against the likelihood of el ectric shock, lacer ation by moving fan blades, or other expected injuries, alway s unplug y our computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the procedur es in this section, follow the safety instructions that s[...]

32 T roubleshooting If your computer beeps during start-up: 1 W rite down the beep code . 2 Run the Dell™ Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 40). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible system board failur e. Contact Dell. 2 No memory modules[...]

T roubleshooting 33 Error Messages CAUTION: Before you begin any of the procedur es in this section, follow the safety instructions that shipped with your computer . If the messag e is not listed, see the documentatio n for the operating system or the program that was running when the message ap peared. A UXILIARY DEVICE FAILURE — The touch pad o[...]

34 T roubleshooting D RIVE NOT READY — The operation r equires a hard drive in the bay befor e it can continue. Install a hard drive in the hard drive bay . See your Service Manua l at support.dell.com for more information. E RROR READING PCMCIA CARD — The computer cannot identify the ExpressCar d. Reinsert the card or try another card. See you[...]

T roubleshooting 35 Then, shut down the computer , reinstall the hard drive, and restart the computer . If the problem persists, try an ot her drive. Run the Har d Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostic s" on page 40). H ARD - DISK DRIVE READ FAILURE — The har d drive may be defectiv e. Shut down the computer , r[...]

36 T roubleshooting M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if ne cessary , replace them. See your Service Manual at support.dell.com for more information. M EMORY ALLOCATION ERROR — The softwar e you ar e a ttempting to run is [...]

T roubleshooting 37 O PERATING SY STEM NOT FOUND — Reinstall the hard drive (see your Service Manual at support.dell.com ). If the problem pers ists, conta ct Dell (see "Contacting Dell" on pa ge 65). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65). A REQUIRED .DLL FI[...]

38 T roubleshooting setup program, then immediatel y exit the program (see your Service Manual at support.dell.com ). I f the message reappears, contact Dell (see "Contacting Dell" on page 65). T IME - OF - DAY CLOCK STOPPED — The r eserve battery that supports the system configuration settings may requir e rechar ging. Connect your com[...]

T roubleshooting 39 CPU FAN FAILURE — Processor fan failur e. Replac e processor fan. See yo ur Service Manual at support.dell.com . H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swap hard disks, or see "C ontacting Dell" on page 65 for assistance . H ARD - DISK DRIVE READ FAILURE ?[...]

40 T roubleshooting T o start the Hardwar e T roubleshooter: Windows V ista: 1 Click the W indows Vista Start button , and click Help and Support. 2 Ty p e hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the search results, select the option that best describes the prob lem and follow the re maining tro[...]

T roubleshooting 41 Starting the Dell Diagnostics From Y our Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell " on page 65. 1 Ensure that the computer is connected to an electrical outlet that is known to be working pr operly . 2 T urn on (or restart) your computer . 3 When the DELL™ logo appears, pr[...]

42 T roubleshooting 7 When the Dell Diag nostics Main Menu appears, select the test that you want to run, and follow the instructions on th e screen. T roubleshooting T ips F ollow these tips when tro ubleshooting your computer: • If y ou added or removed a part befor e the problem started, review the installation procedures and ensur e that the [...]

T roubleshooting 43 I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and powered on. • If the displa y is connected and powered on, see "Beep Codes" on p age 31. I F THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. Press a ke y o n th e key b oa rd, m ov e t[...]

44 T roubleshooting • Reseat the memory modules (see your Service Manual at support.dell.com ) to ensure that your computer is successfully communicating with the memory . • Run the Dell Diagnostics (see "Dell Diagnostics" on page 40). I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual [...]

T roubleshooting 45 A program stops responding E ND THE PROGRAM — 1 P ress <Ctrl><Shift>< Esc> simultaneous ly to access the T ask Manager , and click the Applications tab. 2 Click to select the pr ogram that is no longer responding, and click End Ta s k . A program crashes repeatedly NOTE: Most software includes installation in[...]

46 T roubleshooting Other software problems C HECK THE SOFTWARE DOCUMENTATI ON OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATIO N — • Ensure that the program is compatible with the o p eratin g system installed on your computer . • Ensure that your computer meets the minimum hardwar e requirements needed to run the software[...]

T roubleshooting 47 If the Dell Support icon does not appear in your taskbar: 1 Click Start → All P rograms → Dell Support → Dell Support Settings . 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Su[...]

48 T roubleshooting[...]

Reinstalling Software 49 5 Reinstalling Software Drivers Identifying Drivers If you experi ence a problem with any device, ide n tify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft ® Windows V ista ® : 1 Click the W indows Vista Start button™ , and right-cl ick Computer . 2 Click P roperties ?[...]

50 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for De ll™ computers. If you install drivers obtained from other sources, your computer might not work correctly . Returning to a Previous Device Driver Version Windows V is[...]

Reinstalling Software 51 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media contents, and then double-click the autor[...]

52 Reinstalling Software 3 Double-click the type of device for which you are installing the driver (for exam p le, Aud i o or Vi d e o ). 4 Double-click the name of th e device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to[...]

Reinstalling Software 53 NOTICE: Make regular backups of your data files. Sy stem Restore does not monitor your data files or recover them. NOTE: The procedures in this d ocument we re written for the Windows default view , so they may not apply if you set your Dell™ computer to the Windo ws Classic view . NOTE: Set your Dell™ computer to the W[...]

54 Reinstalling Software Windows V ista : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Win d o w s XP : 1 Click Start → All P rograms → Accessories → System T ools → System Res to r e . 2 Click Undo my last restoration and click Next . Enabling Sy s[...]

Reinstalling Software 55 Windows Vista: Dell Factory Image Restore 1 T urn on the computer . When the Dell logo appears, press <F8> several times to access the V ista Advanced Boot Options window . 2 Select Repair Y our Computer . The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o access the recover[...]

56 Reinstalling Software System Restore to return your operating syste m to the operating state it was in before you installed the new de vice driver . See "Us ing Microsoft ® Wi n d o w s ® System Restore" on page 5 2. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard d[...]

Finding Information 57 6 Finding Information NOTE: Some features or media may be opt ional and may not ship with your computer . Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Service Code The Service T ag/Express Service[...]

58 Finding Information Safety , Regu latory , W arranty , and Support Documentation This type of information may h ave shipped with your computer . F or additional r egulatory information, see the Regulatory Compliance Homepage on www .dell .com at the following location: www .dell .com/reg ul atory_complian ce. • W arranty inform ation • T erm[...]

Getting Help 59 7 Getting Help Obtaining Assistance CAUTION: If you need to remove the comput er cover , first disconnect the computer power and modem cables from a ll electrical outlets. Follow the safety instructions that shi pped with your computer . If you experience a problem with yo ur computer , you can complete the following steps to diagno[...]

60 Getting Help NOTE: Some of the following services are not alway s available in all locations outside the continental U.S. Call your l ocal Dell representative for information on availability . T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses [...]

Getting Help 61 • Dell Support e-mail addresses mobile_support@us.dell. com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada onl[...]

62 Getting Help Product Information If you need information ab out add itional products available from Dell, or if you would like to place an orde r , visit the Dell website at w ww .dell.com . F or the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for W arran[...]

Getting Help 63 Before Y ou Call NOTE: Have your Express Se rvice Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently. Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Ch ecklist (see "Diagnos[...]

64 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and ve rsion: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

Getting Help 65 Contacting Dell F or cus tomers in the United States, call 800- WWW -DELL (800 -999-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. Ava[...]

66 Getting Help[...]

Index 67 Index B beep codes, 31 C computer specifications, 2 1 connecting AC ad a p t e r , 1 3 IEEE 1394 devices, 1 4 network cable, 1 4 USB devices, 1 4 contacting Dell, 59, 65 D Dell c o n t a c t i n g , 59, 65 F actory Image Restore, 5 4 software updates, 46 Support Utility , 4 6 technical support and customer service, 6 0 T echnical Update Se[...]

68 Index F F actory Image Restore , 54 F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 57 I Internet setting up, 1 6 M media drivers and utilities, 5 7 operating system , 5 7 memory troubleshooting, 4 3 N Notebook System Softwar e, 57 O operating system Dell F actory Image Restor e, 5 4 m e d i a , 55, 57 PC Restore, 5 4 rei n s[...]

Index 69 support (continued) online services, 6 0 re gi o n a l , 6 0 technical support and customer service, 6 0 System Restore , 52 enabling, 5 4 T transferring information to a new computer , 17 troubleshooting, 31, 58 blue screen, 4 5 computer not responding, 4 4 Dell Diagnostics, 4 0 error messages, 3 3 memory , 4 3 power , 4 2 power light con[...]

70 Index[...]