Dell R201 II manual

Dell PowerEdge R210 II Sy stems Owner’ s Manual Regulatory Model E10S Series Regulatory T ype E10S002 book.book Page 1 Friday, March 7, 2014 1:35 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR NI N G : A WARNING indicates a potential for property damage, personal injury , or death. ______________ ______[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 Back-Panel Features and Indicators . . . . . . . . . . 14 Guidelines for Connecting External Devices . . . . . . 15 NIC Indicator Codes . . . . . . . [...]

4 Contents Main Screen . . . . . . . . . . . . . . . . . . . . 27 Memory Settings Screen . . . . . . . . . . . . . . 29 Processor Settings Screen . . . . . . . . . . . . . 29 SA T A Settings Screen . . . . . . . . . . . . . . . . 30 Boot Settings Screen . . . . . . . . . . . . . . . . 31 Integrated Devices Screen . . . . . . . . . . . . . 31 PCI IR[...]

Contents 5 Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 49 Removing the Front Bezel . . . . . . . . . . . . . 49 Installing the Front Bezel . . . . . . . . . . . . . . 49 Opening and Closing the Sy stem . . . . . . . . . . . . 50 Opening the Sy stem . . . . . . . . . . . . . . . . 50 Closing the Sy stem . . . . . . . . . . . . . . . .[...]

6 Contents Installing the Cooling Shroud . . . . . . . . . . . . 69 Sy stem Memory . . . . . . . . . . . . . . . . . . . . . 69 General Memory Module Installation Guidelines . . . . . . . . . . . . . . . 69 Mode-Specific Guidelines . . . . . . . . . . . . . 70 Installing Memory Modules . . . . . . . . . . . . . 71 Removing Memory Modules . . . . . [...]

Contents 7 Removing the Control Panel Assembly . . . . . . . 91 Installing the Control Panel Assembly . . . . . . . 93 Sy stem Board . . . . . . . . . . . . . . . . . . . . . . 93 Removing the Sy stem Board . . . . . . . . . . . . 93 Installing the Sy stem Board . . . . . . . . . . . . 95 4 T roubleshooting Y our Sy stem . . . . . . . . . 97 Safety[...]

8 Contents T roubleshooting a Hard Drive . . . . . . . . . . . . . 108 T roubleshooting an Expansion Card . . . . . . . . . . 109 T roubleshooting the Processor . . . . . . . . . . . . 110 5 Running the Sy stem Diagnostics . . . . . . 111 Using Online Diagnostics . . . . . . . . . . . . . . . 111 Embedded Sy stem Diagnostics Features . . . . . . . [...]

Contents 9 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 book.book Page 9 Friday, March 7, 2014 1:35 PM[...]

10 Contents book.book Page 10 Friday, March 7, 2014 1:35 PM[...]

About Y o ur Sy stem 11 3 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes pro vide access to system features during startup. Key stroke Description <F2> Enters the System Setup program. See "Using the Sy stem Setup P r ogram and Boot Manager" on page 25. <F10> Enters System Services, whi[...]

12 About Y our Sy stem Front-Panel Features and Indicators Figure 3-1. Front-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1P o w e r - o n i n d i c a t o r / power button The power -on indicator lights when t he system power is on. The power button controls the DC power supply output to the system. When the [...]

About Y o ur Sy stem 13 3 Video connector Connects a monitor to the system. 4 Hard-drive activity indicator Lights up when the h ard drive is in use. 5 Diagnostic indicator lights (4) The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights" on page 17. 6S y s t e m s t a t u s indicator Light[...]

14 About Y our Sy stem Back-Panel Features and Indicators F igure 3-2 shows the controls, indica tors, and connectors loc a ted on the system's back panel. Figure 3-2. Back-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 iDR AC6 Enterprise port (optional) Dedicated management port for the optional iDRA C6[...]

About Y o ur Sy stem 15 Guidelines for Connecting External Devices • T urn off power to the system and external devices before attaching a new external device. T urn on any external devices before turning on the system (unless the documentation for th e device specifies otherwise). • Ensure that the appropriate driver for the attached device ha[...]

16 About Y our Sy stem NIC Indicator Codes Figure 3-3. NIC Indicator Codes 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not con nected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a [...]

About Y o ur Sy stem 17 Diagnostic Lights The four diagnostic indicator lights on the system front panel displ ay error codes during system startup. T able 3-1 lists the causes and possi ble corrective actions associated with these cod es. A hi ghlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. T able 3[...]

18 About Y our Sy stem Hard drive failure. Ensure that t he diskett e drive and hard driv e are properly connected. See "Hard Drives" on page 56 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 98. No memory modules detected. See "T roubleshooting Sys[...]

About Y o ur Sy stem 19 Sy stem Messages System messag es appear on t he scr een to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the application that is running when the me ssage appears or the operating sy stem's docum entation for an explanation [...]

20 About Y our Sy stem Keyboard data line failure. Keyboard stuck key failure. Keyb oar d cable connector is improperly connected or the keyboar d is defective. Reseat th e keyboard cable. If the problem persists, see "T roubleshooting a USB Device" on page 98. Manufacturing mode detected. System is in manufacturing mode. Reboot to tak e [...]

About Y o ur Sy stem 21 PCIe Training Error: Expected Link Width is x , Actual Link Width is y . F aulty or improperly installed PCIe car d in the specified slot. Reseat the PCIe car d in the specified slot number . See "T roubleshooting an Expansion Card" on page 109. If the problem persists, see "Getting Help" on page 119. SAT[...]

22 About Y our Sy stem Warning Messages A warning message alerts you to a possible problem and prompts you to respond befor e the system continues a ta sk. F o r e xample, befor e you format a hard drive, a message will warn you th at you may lose all data on the hard drive. W arning messages usually interrupt the task and r equire you to r espond [...]

About Y o ur Sy stem 23 Other Information Y ou May Need WAR NI N G: See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be in cluded within this document or as a separate document. • The rack documentation include d with your rack solution describes how to install your system into a rack. •T h e G[...]

24 About Y our Sy stem book.book Page 24 Friday, March 7, 2014 1:35 PM[...]

Using the Sy stem Setup Program and Boot Manager 25 4 Using the Sy stem Setup Program and Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardwar e • View the syste[...]

26 Using the Sy stem Setup Program and Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your sys tem. 2 P ress <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to loa d befo re you press <F 2> , allow the system to finish booting, and the n restart your [...]

Using the Sy stem Setup Program and Boot Manager 27 Sy stem Setup Options Main Screen NOTE: The options for the Sy stem Set up program change based on the sy stem configuration. NOTE: The Sy stem Setup pr ogram defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the tim[...]

28 Using the Sy stem Setup Program and Boot Manager P rocessor Settings Displays information r elated to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 29. SA T A Settings Displays a screen to enable or di sable the integrated SA T A controller and ports. See "SA T A Settings Screen" on pag[...]

Using the Sy stem Setup Program and Boot Manager 29 Memory Settings Screen Processor Settings Screen Report Keyboard Errors ( Rep or t default) Enables or disables reporting of keyboar d errors during the POST . Select Repo rt for host systems that have keyboar ds attached. Select Do Not Report to suppress all error messages relating to the keyboar[...]

30 Using the Sy stem Setup Program and Boot Manager SA T A Settings Screen P rocessor F amily-Model - Stepping Displays the processor family and model. Level 2 Cache Displays the level 2 cache size. Level 3 Cache Displays the level 3 cache size. Number of Cores Displays the number of cores of the processor . Logical Processor ( Enabled default) On [...]

Using the Sy stem Setup Program and Boot Manager 31 Boot Settings Screen Integrated Devices Screen Po r t C ( Off default) Auto enables BIOS support for th e device attached to SA T A port C. Off disables BIOS support for the device. Po r t D ( Off default) Auto enables BIOS support for th e device attached to SA T A port D. Off disables BIOS suppo[...]

32 Using the Sy stem Setup Program and Boot Manager PCI IRQ Assignments Screen Embedded NIC1 and NIC2 ( Enabled default) Enables or disables the operating system interface of the NIC1 and NIC2 controllers. (The NICs may also be accessed through the system’s management controller). Embedded Gb NIC1 ( Enabled with PX E default) PXE support allows t[...]

Using the Sy stem Setup Program and Boot Manager 33 Serial Communication Screen Option Descript ion Serial Communication ( On without Console Red ir ec ti on default) Selects whether the serial communication devices ( Serial Device 1 and Serial Device 2 ) are e nabled in BIOS. BIOS console redir ection can also be enabled and the port addres s used[...]

34 Using the Sy stem Setup Program and Boot Manager Power Manage ment Screen Option Descriptio n P ower Management ( OS Control default ) Options are OS Control , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-configur es the power settings on this screen as follows: • OS Contr ol sets the CPU power to OS DBPM , [...]

Using the Sy stem Setup Program and Boot Manager 35 Sy stem Security Screen Option Description TPM Security ( Off default) Se ts the reporting of th e T rusted Platform Module (TPM) in the system. If Off , the pr esence of the TPM is not reported t o the operating system. If On with Pre-boot Measurements , the system reports the TPM to the operatin[...]

36 Using the Sy stem Setup Program and Boot Manager Exit Screen P ress <Esc> to exit the System Setup program. The following messages are displayed on the Exit scr een: Setup P a ssword ( Not Enabled default) Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the Setup Password&[...]

Using the Sy stem Setup Program and Boot Manager 37 • Saving Changes and Exit • Discarding Changes and Exit • Return to Setup Entering the Boot Manager NOTE: Operating sy stems must be 64-bit UEFI -compatible (for example, Microsoft Windows Server 2008 x64 version) to be in stalled from the UE FI boot mode. DOS and 32-bit operating sy stems c[...]

38 Using the Sy stem Setup Program and Boot Manager 2 P ress <F11> after you s ee the following message: <F11> = Boot Manager NOTE: The sy stem will not respond until the USB keyboard is active. If your operating system begins to lo ad befor e you press <F11>, allow the system to finish booting, and the n restart your system and t[...]

Using the Sy stem Setup Program and Boot Manager 39 Boot Settings Screen Boot M ode: BIOS Boot M ode: UEFI Sy stem Utilities Screen Option Descript ion Set Boot Order Sets the order of the boot option list. Set Legacy Floppy Drive Order Sets the floppy drive boot priori ty . Set Legac y Hard Disk Drive Order Sets the hard-drive boo t priority . Set[...]

40 Using the Sy stem Setup Program and Boot Manager Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password" on page 118. Y our system is shipped without the system password featur e enabled. Operate the system only with system password protection. CAUTION: The password features provide a b[...]

Using the Sy stem Setup Program and Boot Manager 41 The password assignment is not case-s ensitive. Certain key combinations are invalid. T o erase a character , press <Backspace>. NOTE: T o escape from the field without assigning a sy stem password, press <Enter> to move to another field, or press <Esc> prior to completing step 5[...]

42 Using the Sy stem Setup Program and Boot Manager Deleting or Changing an Existing Sy stem Password 1 Enter the System Setup program and select the System Security . 2 Highlight Setup P assword , press <Enter> to acce ss the setup passwor d window . Pr ess <Enter> twice to cl ear the existing setup password. 3 The setting changes to N[...]

Using the Sy stem Setup Program and Boot Manager 43 Operating With a Setup Password Enabled If Setup P assword is Enabl ed , you must enter the corr ect setup passwor d before modifying most of the System Setup options. If you do not enter the corr ect password in thr ee attempts, the system lets you view , but not modify , the System Set up screen[...]

44 Using the Sy stem Setup Program and Boot Manager When an o ptional iDRAC6 Express car d is installe d, Dell USC provide s t h e following additional features: • Downloading and ap plying firmware updates • Configuring hardware and firmware F or more information about setting up Dell USC, configuring har dware and firmware, and deploying the [...]

Using the Sy stem Setup Program and Boot Manager 45 iDRAC6 Configuration Utility The iDRA C6 Co nfig uratio n Utility is a pre-boot configur ation environment that allows you to vie w an d set pa rameters for the iDR AC6 and for the managed server . The iDRA C6 Co nfig uratio n Utility provides the following features: • Enables fault logging a nd[...]

46 Using the Sy stem Setup Program and Boot Manager book.book Page 46 Friday, March 7, 2014 1:35 PM[...]

Installing Sy stem Components 47 5 Installing Sy stem Components Recommended T ools • Key to the system k eylock • #1 and #2 Phillips screwdrivers • W rist gr ounding strap book.book Page 47 Friday, March 7, 2014 1:35 PM[...]

48 Installing Sy stem Components Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by [...]

Installing Sy stem Components 49 Front Bezel (Optional) Removing the Front Bezel 1 Using the system key , unlock the front bezel (if locked). 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the beze l and pull the bezel away from the system. Figure 5-2. Removin[...]

50 Installing Sy stem Components Opening and Closing the Sy stem WAR NI N G: Whenever you need to lift the sy stem, get others to assist you. T o avoid injury , do not attempt to lift the sy stem by yourself. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as aut[...]

Installing Sy stem Components 51 Figure 5-3. Opening and Closing the Sy stem Closing the Sy stem 1 Align the cover with the left and right edges of the syste m and offset it slightly towards the back of the system , so that the pins on the inner edge of the cover are aligned with th e chassis hooks. See F igure 5-3. 2 Slide the cover toward the fro[...]

52 Installing Sy stem Components Optical Drive (Optional) An optional slimline DV D -R O M o r DV D + / -RW optical drive slides into the front panel and connects to the SA T A controller on the system boar d. NOTE: DVD devices are data only . Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou s[...]

Installing Sy stem Components 53 Figure 5-4. Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 metal standoffs with notches (2) 5 release latch 1 2 3 4 5 book.book Page 53 Friday, March 7, 2014 1:35 PM[...]

54 Installing Sy stem Components Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho[...]

Installing Sy stem Components 55 Removing a Filler Panel 1 T urn off the syste m and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 If installed, remove the front bezel. See "Removing the F ront Bezel" on page 49. 4 P ull the filler panel away[...]

56 Installing Sy stem Components Hard Drives Y our system supports up to two 3.5-inch (SAS or SA T A) hard drives. The har d drives are installed internally in the system (s ee F igure 5-1) and connected to the system board. Removing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only per[...]

Installing Sy stem Components 57 Figure 5-6. Removing and Installing a 3.5-In ch Hard Drive NOTE: If you are no t replacing the hard drive, remove the drive from the har d-drive carrier (see "Removing a 3.5-Inch Hard Drive From a Hard-Drive Carr ier" on page 59) and replace the empty h ard-drive carrier b ack into the drive bay . 7 If you[...]

58 Installing Sy stem Components Installing a 3.5-I nch Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

Installing Sy stem Components 59 9 Enter the System Setup program and ensure that the hard drive’s controller is enabled. See "Entering the System Setup P rogram" on page 26. 10 Exit the System Setup prog ram and r eboot the system. See the documentation that came with the har d drive for ins truct i ons on installing any software r equ[...]

60 Installing Sy stem Components Figure 5-7. R emoving a 3.5-Inch Hard Drive From a Hard-Drive Carrier *Screws ar e supplied along with the hard drives or dered from Dell. Installing a 3.5-Inch Hard Drive Into a Hard -Drive Carrie r 1 Insert the hard drive into the hard-drive carrier . See F igure 5-7. 2 Align the holes on the hard drives with the [...]

Installing Sy stem Components 61 Expansion Card Expansion Card Install a tion Guidelines Y our system supports one PCIe Generati on 2 expansion car d installed on an expansion-car d riser . • The expansion-car d slot supports full-height and half -length car ds. • The expansion-card slot is not hot-swappable. Removing an Expansion Card CAUTION:[...]

62 Installing Sy stem Components Installing an Expa nsion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

Installing Sy stem Components 63 Figure 5-8. Removing and Installing an Ex pansion Card 8 Connect any cables to the expansion card. 9 Close the system. See "Closing the System" on page 51. 10 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals Expansion-Card Riser The system’s expansi[...]

64 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safe ty instructions t hat came with the product. 1 T urn off the system, including any a ttached peri pherals, and disconne ct the system from the electrical outlet. 2 Open the system. See &quo[...]

Installing Sy stem Components 65 Installing an Expa nsion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is[...]

66 Installing Sy stem Components NOTE: T o avoid interference with other components, the maximum allowable dimensions of the USB key ar e 24 mm (0.94 in) wide x 79 mm (3.11 i n) long x 8.6 mm (0.33 in) high. 1 T urn off the system, including any a ttached peri pherals, and disconne ct the system from the electrical outlet. 2 Open the system. See &q[...]

Installing Sy stem Components 67 Removing the Cooling Shroud WAR NI N G: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modu les and heat sink have had sufficient time to cool before you touch it. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform tro[...]

68 Installing Sy stem Components Figure 5-11. Removing and Installing the Cooling Shroud 1 touch points (2) 2 cooling shroud 3 guide slots (2) 4 guide screws (2) 2 3 4 1 book.book Page 68 Friday, March 7, 2014 1:35 PM[...]

Installing Sy stem Components 69 Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not a[...]

70 Installing Sy stem Components • One or two DIMMs per channel can support up to 1333 MHz. • If memory modules with di fferent speeds are installed, they will operate at the speed of the slowest in stalled memory module(s). Mode-Specific Guidelines Y our system supports both single channel and dual channel modes. A minimal single-channel confi[...]

Installing Sy stem Components 71 Installing Memory Modules WAR NI N G: The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repair[...]

72 Installing Sy stem Components Figure 5-12. Removing and Installing a Memory Module 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment key that allows you to install the memory module in the socket in only [...]

Installing Sy stem Components 73 The system should have already chan ged the value to reflect the newly installed memory . 13 If the value is incorr ect, one or mor e of the memory modules may not be installed properly . Repeat step 2 through step 12 of this procedure, checking t o ensur e that the memory m odules are firmly seated in their sock et[...]

74 Installing Sy stem Components Cooling Fans Y our system contains thre e single-mot or fans and provides cooling for the process or , expa nsion c ar d, and m emory mod ules. NOTE: Hot-swap removal or installation of the fans is not supporte d. NOTE: In the e vent of a problem with a parti cular fan, the fan number is re ferenced by the sy stem?[...]

Installing Sy stem Components 75 Figure 5-13. Removing and Installing a Fan Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.[...]

76 Installing Sy stem Components 4 If applicable, replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 5 Close the system. See "Closing the System" on page 51. 6 Reconnect the system to its electrical outlet and turn t he system on, including any attached peripherals. iDRAC6 Express Card (Optional) Install[...]

Installing Sy stem Components 77 Figure 5-14. Removing and Inst alling an iDRAC6 Express Card 7 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 62. 8 Close the system. See "Closing the System" on page 51. 9 Reconnect the system to its electrical outlet and turn the system on, including any[...]

78 Installing Sy stem Components Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not a[...]

Installing Sy stem Components 79 iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support te[...]

80 Installing Sy stem Components Figure 5-15. Removing and Installing an iDRAC6 Enterprise Card 7 If applicable, reinstall the expansion card. See "Installing an E xpansion Card" on page 62. 8 Close the system. See "Closing the System" on page 51. 9 Reconnect the system to its electric al outlet and turn the system on, including[...]

Installing Sy stem Components 81 Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is [...]

82 Installing Sy stem Components VFlash Media (Optional) The VFlash media ca rd is a Secure Di gital (SD) car d that plugs into the optional iDRA C6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 W ith the l abel side faci ng up, insert the contact-[...]

Installing Sy stem Components 83 WAR NI N G: The heat sink and processor are hot to touch for some time after the sy stem has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor . The heat sink is necessary to maintain prope[...]

84 Installing Sy stem Components Figure 5-16. Removing and Installing the Heat Sink 11 Rotate the processor shield upward and out of the way . See F igure 5-17. 12 Lift the processor out of the sock et and leave the release lever up so that the socket is r ea dy for the new processor . CAUTION: Be careful not to bend any of the pins on the ZIF sock[...]

Installing Sy stem Components 85 Figure 5-17. Removing and Installing a Processor 1 processor 2 notch in processor 3 socket key 4 ZIF socket 5 processor shield 6 socket-release lever 1 5 4 6 3 2 book.book Page 85 Friday, March 7, 2014 1:35 PM[...]

86 Installing Sy stem Components Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized[...]

Installing Sy stem Components 87 11 Replace the cooling shroud. See "Installin g the Cooling Shroud" on page 69. 12 Close the system. See "Closing the System" on page 51. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Pre s s < F 2 > to ent er the System Setu[...]

88 Installing Sy stem Components 5 Remove the screw securing the power supply to the chassis. 6 Slide and lift the power supply to remove it from the chassis. See F igure 5-18. Figure 5-18. Removing and Installing the Power Supply 1 screw 2 power supply 3 24-pin power cable 4 4-pin powe r cable 5 optical drive cable 6 SA T A power cables (2) 6 1 3 [...]

Installing Sy stem Components 89 Installing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not aut[...]

90 Installing Sy stem Components 1 T urn off the system, including any a ttached peri pherals, and disconne ct the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. Figure 5-19. Replacing the Sy stem Battery 3 Locate the battery socket. See F igur e 8-1. CAUTION: T o avoid damage to the battery con[...]

Installing Sy stem Components 91 9 Enter the System Setup program to confirm that the batter y is operating properly . See "Entering the System Setup Program" on page 26. 10 Enter the correct time and date in the System Setup program's Ti m e and Date fields. 11 Exit the System Setup program. Control Panel Assembly Removing the Contr[...]

92 Installing Sy stem Components Figure 5-20. Removing and In stalling the Control Panel 1 control panel cable 2 USB connector cable 3 USB connectors (4) 4 screws (4) 5 LED display module 6 control panel board 1 5 6 4 2 3 book.book Page 92 Friday, March 7, 2014 1:35 PM[...]

Installing Sy stem Components 93 Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that [...]

94 Installing Sy stem Components 1 T urn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 Remove the cooling shroud. See "Removin g the Cooling Shroud" on page 67. 4 Remove any expansion card. See "Removing an Exp ansion [...]

Installing Sy stem Components 95 Figure 5-21. Removing and Installing the Sy stem Board Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service a[...]

96 Installing Sy stem Components CAUTION: Do not lift the sy stem board assemb ly by grasping a memory module, processor , or other components. 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat. 5 Pu sh the system boar d toward the back of the chassis until the [...]

T roubleshooting Y our Sy stem 97 6 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and suppo[...]

98 T roubleshooting Y our Sy stem T roubleshooting the Video Subsy stem 1 Check the system and power connections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 Run the appropriate online diagnostic te st. See "Running the System Diagnostics" on page 111. If the tests run su ccessfully , the prob le[...]

T roubleshooting Y our Sy stem 99 9 Reconnect and power on each USB device one a t a time. 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 119. T roubleshooting a Serial I/O D[...]

100 T roubleshooting Y our Sy stem • Change the autonegotiation setting, if p ossible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC' s documentation.[...]

T roubleshooting Y our Sy stem 101 •i D R A C 6 E n t e r p r i s e c a r d •i D R A C 6 E x p r e s s c a r d •P o w e r s u p p l y •F a n s • P rocessor and heat sink •M e m o r y m o d u l e s 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closin[...]

102 T roubleshooting Y our Sy stem • Hard-drive carriers • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 51. 5 Run the system board tests in the system diagnostics. See "R unning the System Diagnostics" on page 111. If the tests fail, see "Getting He[...]

T roubleshooting Y our Sy stem 103 T roubleshooting Power Supply 1 Reseat the power supply b y removing and r einstalling it. See "Removing the P ower Suppl y" on page 87 and "Installing the P o wer Supply" on page 89. NOTE: After installing a power supply , allow several seconds for the sy stem to recognize the power supply and[...]

104 T roubleshooting Y our Sy stem 2 T urn off the system and all attached peripherals. 3 Open the system. See "Opening the System" on page 50. 4 Reseat the fan's power cable. 5 Restart the system. If the fan functions properly , close th e system. See "Closing the System" on page 51. 6 If the fan does not function, turn of[...]

T roubleshooting Y our Sy stem 105 Go to step 12 if an error message appe ars indicating a fault with a specific memory module. 4 Enter the System Setup program and check the syste m memory setting. See "Memory Settings Scr een" on page 29. Mak e any changes to the memory settings, if needed. If the memory settings match the inst alled me[...]

106 T roubleshooting Y our Sy stem 18 If the memory problem is still indicated, repeat step 12 thr ough step 17 for each memory module installed. If the problem persists after all me mory modules have been checked, see "Getting Help" on page 119. T roubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified se[...]

T roubleshooting Y our Sy stem 107 T roubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is[...]

108 T roubleshooting Y our Sy stem T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not a[...]

T roubleshooting Y our Sy stem 109 T roubleshooting an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that i[...]

110 T roubleshooting Y our Sy stem T roubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not [...]

Running the Sy stem Diagnostics 111 7 Running the Sy stem Diagnostics If you experience a problem with your system, ru n the dia gno st ics befor e calling for technical assistan ce. The purpose of the diag nostics is to test your system's hardware without r equiring ad ditional equipment or risking data loss. If you are unable to fix the pr o[...]

112 Running the Sy stem Diagnostics • View status messages that inform you if tes ts are completed successfully • View error messages that inform you of prob lems encountered during testing When to Use the Embedded Sy stem Diagnostics If a major compo nent or device in the system does not operate properly , component failure may be indicated. A[...]

Running the Sy stem Diagnostics 113 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devices that can be[...]

114 Running the Sy stem Diagnostics • Configuration —Displays basic configuration information about the currently selected device. • P arameters —Displays parameters that you can set for the test. book.book Page 114 Frid ay, March 7, 2014 1:35 PM[...]

Jumpers and Connectors 115 8 Jumpers and Connectors This section provides specific information ab out th e system jumpers. It also provides some basic information o n jumpers and switches and describes the connectors on the system board. Sy stem Board Jumpers F igure 8-1 shows the location of the configuration jumpers on the system board. T a ble 8[...]

116 Jumpers and Connectors Sy stem Board Connectors Figure 8-1. Sy stem Board Connectors 2 4 13 11 3 15 10 5 14 12 8 1 6 9 7 16 book.book Page 116 Frid ay, March 7, 2014 1:35 PM[...]

Jumpers and Connectors 117 T able 8-2. Sy stem Board Jumpers and Connectors Item Connector Description 13 1 4 2 Memory module slot 3 Memory module slot 1 (white release lever) Memory module slot 4 Memory module slot 2 (white release lever) 2 CPU P rocessor 3 IO_RISER1 Expansion-car d riser connector 4 iDRA C6 Enterprise iDR AC6 Enterprise car d con[...]

118 Jumpers and Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup P rogram and Boot Manager" on page 25. The pa ssword jumper enables these password features or disables them and clea rs any passwor[...]

Getting Help 119 9 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and serv[...]

120 Getting Help book.book Page 120 Frid ay, March 7, 2014 1:35 PM[...]

Index 121 Index B back-panel features and indicators, 14 battery (system) replacing, 8 9 bezel, 49 BMC configuring, 4 4 C cabling optical drive, 5 2 CD drive troubleshooting, 1 0 7 CD/DVD drive See optical drive. chassis intrusion switch, 48 contacting Dell, 119 control panel assembly installing, 9 3 re mo v i ng , 9 1 cooling fan replacing, 7 5 co[...]

Index 122 F front-panel features and indicators, 12 G guidelines connecting external devices, 1 5 expansion car d installation , 6 1 memory installation, 6 9 H hard drive installing, 5 8 troubleshooting, 1 0 8 hard drives (cabled) re mo v i ng , 5 6 heat sink, 84 I iDRAC Configuration Utility , 45 iDRA C6 Enterprise Card, 79 iDRA C6 Express Card, 7[...]

Index 123 troubleshooting, 9 9 O optical drive installing, 5 2 options system setup, 2 7 P password disabling, 1 1 8 setup, 4 2 system, 4 0 phone numbers, 119 POST accessing system features, 1 1 power supply re mo v i ng , 8 7 replacing, 8 9 troubleshooting, 1 0 3 processor r e m ov i n g , 82, 86 See processor . troubleshooting, 1 1 0 upgrades, 8 [...]

Index 124 installing, 9 5 jumpers, 1 1 5 re mo v i ng , 9 3 system coo ling troubleshooting, 1 0 3 system feat ur es accessing, 1 1 system password, 40 system setu p options, 2 7 system setu p program boot settings, 3 1 entering, 2 6 integrated devices opti ons, 3 1 keystrok e , 2 6 memory settings, 2 9 PCI IRQ assignments, 3 2 power management opt[...]

Index 125 W warning messages, 22 wet system troubleshooting, 1 0 0 book.book Page 125 Frid ay, March 7, 2014 1:35 PM[...]

Index 126 book.book Page 126 Frid ay, March 7, 2014 1:35 PM[...]