Dell R410 manual

Dell™ PowerEdge™ R410 Sy stems Hardware Owner’ s Manual book.book Page 1 Tuesday, March 31, 2009 5:26 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. ____________________ Info[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Features During Startup . . . . . . . . 9 Front-Panel Featu res and Indicators . . . . . . . . . . 10 LCD Panel Features (Optional) . . . . . . . . . . . . . . 12 Hard Drive Status Indicators . . . . . . . . . . . . . . 16 Back-Panel Features and Ind[...]

4 Contents 2 Using the Sy stem Setup Program and UEFI Boot Manager . . . . . . . . . . . . . 57 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 57 Entering the Sy s tem Setup Program . . . . . . . . . . . 58 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 59 Entering the UEFI Boot Manager . . . . . . . . . . . . . 69 Sy stem and Se[...]

Contents 5 Internal USB Memory Key . . . . . . . . . . . . . . . . 104 Sy stem Board Shroud . . . . . . . . . . . . . . . . . . 105 Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) . . . . . . . . . . . . 107 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 109 VFlash Medi[...]

6 Contents T roubleshooting the Video Subsy stem . . . . . . . . . 146 T roubleshooting a USB Device . . . . . . . . . . . . 146 T roubleshooting a Serial I/O Device . . . . . . . . . . 147 T roubleshooting a NIC . . . . . . . . . . . . . . . . . 147 T roubleshooting a W et Sy stem . . . . . . . . . . . . . 148 T roubleshooting a Damaged Sy stem . [...]

Contents 7 When to Use the Em bedded Sy stem Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 164 Running the Embedded Sy stem Diagnostics . . . . . . 164 Embedded Sy stem Diagnostics T esting Options . . . . 165 Using the Custom T est Options . . . . . . . . . . . . . 165 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 167 Cont[...]

8 Contents book.book Page 8 Tuesday, March 31, 2009 5:26 PM[...]

About Y our Sy stem 9 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system features during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. <F10> Enters System Services, whic[...]

10 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Fe atures and Indicators Item Indicator , Button, or Connector Icon Description 1 P ower-on indicator , power button The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional syst[...]

About Y our Sy stem 11 2 NMI button Used to trou bleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support pe rsonnel or by the operating system's documentation. 3 Video connector Connects a monitor to[...]

12 About Y our Sy stem LCD Panel Features (Optional) The system's LCD panel provides syste m information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages (Optional)" on page 23 for information on specific status codes. The LCD backlight lights[...]

About Y our Sy stem 13 Figure 1-2. LCD Panel Features Home Screen The Home screen displays user -configu rable information about the system. This screen is displayed during norm al system operation when ther e are no status messages or errors present. W hen the system is in standby mode, the LCD backlight will turn off after five minutes of inactiv[...]

14 About Y our Sy stem T o navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. Setup Menu Option Description BMC or DRA C NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC option is replaced by DRAC. Select DHCP or Static IP to configure t[...]

About Y our Sy stem 15 View Menu Option Description BMC IP or DR AC IP NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC IP option is replaced by DRAC IP . Displays the IPv4 or IPv6 addresses for the optional iDRA C6. Addr esses include DNS ( Primary and Secondary ), Gateway , IP , and Subnet (IPv6 does not have Subnet). NOTE: BM[...]

16 About Y our Sy stem Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators 1 drive-activity indicator (green) 2 dr ive-status indicator (green and amber) Drive-Status Indicator Patter n (RAID Only) Condition Blinks green two times per second Identify drive/preparing for r emoval Off Drive ready for insertion or r emoval NOTE: The drive s[...]

About Y our Sy stem 17 Back-Panel Features and Indicators F igure 1-4 shows the controls, indicat ors, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators Blinks amber four time s per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green thr ee seconds, amb[...]

18 About Y our Sy stem 7 PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). 8 Active ID CMA connector Connector for attaching a system indicator extension cable that is used on a cable management arm. 9 System status indicator light Lights blue during normal system operation. Both the systems management softw[...]

About Y our Sy stem 19 Guidelines for Connecting Optional External Devices • T urn off power to the system and exte rnal devices before attaching a new external device. T urn on any external devices befor e turning on the system (unless the documentation for th e device specifies otherwise). • Ensure that the appropriate driver for the attached[...]

20 About Y our Sy stem Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the sy stem is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, ind[...]

About Y our Sy stem 21 Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. T able 1-1 li sts the causes and possible corrective actions associated wi th these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. [...]

22 About Y our Sy stem hard drive failure. Ensure that the disk ette drive and hard drive ar e properly connected. See "Hard Drives" on page 84 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 146. No memory modules detected. See "T roubleshooting Sys[...]

About Y our Sy stem 23 LCD Status Messages (Optional) The system's control panel LCD provid es status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a norm al operating condition, and lights amber to indicate an erro r condition. The LCD sc rolls a message that inc[...]

24 About Y our Sy stem E1114 Ambient Temp exceeds allowed range. Ambient temperature has a reached a point outside of the allowed range. See "T roubleshooting System Cooling P roblems" on page 151. E1116 Memory disabled, temp above range. Power cycle AC. Memory has ex ceeded allowable temperature and has been disabled to prevent damage to[...]

About Y our Sy stem 25 E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "T roubleshooting the Microprocessors" on page 160. If the problem persists, see "Getting Help" on page 167. E122C CPU Power Fault. Power cycle AC. A power fault was detected wh[...]

26 About Y our Sy stem E1313 Fan redundancy lost. Check fans. The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating. Check LCD for additional scrolling messages. See "T roubleshooting a F an" on page 152. E1410 Internal Error detected. Check "FRU X". Specified processor has an in[...]

About Y our Sy stem 27 E141F CPU # protocol error. Power cycle AC. The system BIOS has reported a processor protocol error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. E1420 CPU Bus parity error. Power cycle AC. The system BIOS has reported a processor bus [...]

28 About Y our Sy stem E161C Power Supply # (### W) lost AC power. Check PSU cables. Specified power supply is attached to the system, but it has lost its AC input. Check the AC power source for the specified power supply . If the problem persists, see "T roubleshooting P ower Supplies" on page 151. E1620 Power Supply # (### W) AC power e[...]

About Y our Sy stem 29 E1710 I/O channel check error. Review & clear SEL. The system BIOS has reported an I/O channel check. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and r estart the system. If the problem persists, see "Getting Help" on page 167. E1711 PCI parity error on[...]

30 About Y our Sy stem E1714 Unknown error. Review & clear SEL. The system BIOS has determined there has been an error in the system, but is unable to determine its origin. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting He[...]

About Y our Sy stem 31 E1A15 SAS cable B failure. Check connection. SAS cable B is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 167. E1A1D Control panel USB cable not detected. Check cable. USB cable to the control panel is missing or bad. Reseat the cable. I[...]

32 About Y our Sy stem E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failur e. Remove AC power to the system for 10 s[...]

About Y our Sy stem 33 E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. E201B Keyboard Controller error. Power cycle AC. Keyboar d controller failure. Remove AC power to the system for 10 seconds and restart the[...]

34 About Y our Sy stem E2021 Incorrect memory configuration. Review User Guide. Incorrect memory configuration. Check screen for specific error messages. See "T roubleshooting System Memory" on page 152. E2022 General failure during POST. Check screen message. General failure after video . Check screen for specific error messages. E2023 B[...]

About Y our Sy stem 35 E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. "## & ##" repr esents the memory-module pair implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system[...]

36 About Y our Sy stem Solving Problems Described by LCD Status Messages (Optional) The code and text on the LCD can often specify a very pr ecise fault condition that is easily corrected. F or example, if the code E1418 CPU_1_Presence appears, you know that a microprocess or is not installed in socket 1. In contrast, you might be able to de termin[...]

About Y our Sy stem 37 Removing LCD Status Messages (Optional) F or faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor r eturns to a normal state. F or example, if temperature for a component goes out of range, the LCD displays the fault; when the te mperature r e[...]

38 About Y our Sy stem T able 1-3. Sy stem Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. The Advanced ECC option was enabled in BIOS, but is no longer valid due to an unsupported memory configuration, possibly a f[...]

About Y our Sy stem 39 Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. The optional iDRA C6 has hung. The optional iDRA C6 was remotely r eset while system was booting. After AC r ecovery , the optional iDR AC6 tak es longer than normal t[...]

40 About Y our Sy stem Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion car ds may not be supported by the power supplies. If any system components were just[...]

About Y our Sy stem 41 BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists[...]

42 About Y our Sy stem CPUs with different cache sizes detected. Mismatched processors have been installed in the system. Ensure that all processors have the same cache size, number of cores and lo gical processors, and power rating. Ensure that the processors are properly installed. See "P rocessors" on page 126. CPUs with different core[...]

About Y our Sy stem 43 DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119. Embedded [...]

44 About Y our Sy stem Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "RAID Battery (Optional)" on page 117. Keyboard[...]

About Y our Sy stem 45 Memory set to minimum frequency. The memory frequency may be intentionally set lower for power conservation. If not an intentional setting, check any other system messages for possible causes. The current memory configuration may support only the minimum frequency . Ensure that your memory configuration supports the higher fr[...]

46 About Y our Sy stem No boot device available F aulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key , optical drive, or hard drive. If the problem persists, see "T roubleshooting an Optical Drive" on page 155, "T roubleshooting a USB Device" on[...]

About Y our Sy stem 47 Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVR AM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See F igure 7-1 for jumper location. If the problem persists, see "T roubleshooting Expansion Cards" on page 159." Qua[...]

48 About Y our Sy stem Sector not found Seek error Seek operation failed F aulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "T roubleshooting a USB Device" on page 146 or "T roubleshooting a Hard Drive" on page 156" for the[...]

About Y our Sy stem 49 The following DIMMs should match in geometry: x , x , ... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119. [...]

50 About Y our Sy stem Timer chip counter 2 failed F aulty system board. See "Getting Help" on page 167. TPM configuration operation honored. System will now reset. A TPM configuration command has been e ntered. The system will reboot and ex ecute the command. Information only . TPM configuration operation is pending. Press (I) to Ignore [...]

About Y our Sy stem 51 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The optional iDRA C6 Enterprise card flash memory or BMC SPI flash may be corrupted. Restart the system and updat[...]

52 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119. Unused memory [...]

About Y our Sy stem 53 Warning: Control Panel is not installed. The control panel is not installed or has a faulty cable connection. Install the control panel, or check the cable connections between the display module, the control panel board, and the system board. See "Control P anel Assembly-LED/LCD (Service-Only P rocedure) (Optional)"[...]

54 About Y our Sy stem Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message> Invalid memory configuration. The system will run but with reduced functionality . Ensure that the memory modules are installed in a valid configuration. See "General Memor[...]

About Y our Sy stem 55 W arning Messages A warning message alerts you to a poss ible problem and prompts you to respond befor e the system continues a ta sk. F or example, befor e you format a diskette, a message will warn you that yo u may lose all data on the disk ette. W arning messages usually interrupt the ta sk and r equire you to r espond by[...]

56 About Y our Sy stem book.book Page 56 Tuesda y, March 31, 2009 5:26 PM[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS pr ogram that enables you to manage your system hardwar e and specify BIOS-l evel options. F rom the System Setup program, you can: • Change the NVR AM settings after you add or remove har dware • [...]

58 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P r ess <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem will not respond unti l the USB keyboard is active. If your operating system begins to lo ad before you pr ess <F2>[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in the following sections, where app[...]

60 Using the Sy stem Setup Prog ram and UEFI Boot Manager P rocessor Settings Displays information rela ted to microprocesso rs (speed, cache size, and so on). See "P rocessor Settings Screen" on page 61. SA T A Settings See "SA T A Settings Screen" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integ[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 61 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays th e amount of system memory . System Memory T ype Displays the type of system memory . System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory . Sys[...]

62 Using the Sy stem Setup Prog ram and UEFI Boot Manager SA T A Settings Screen Logical Processor ( Enabled default) On processors that support Simultaneous Multi- Threading (SMT) technology , each processor core supports up to two logical proc essors. If this field is set to Enabled , the BIOS reports both logical proce ssors. If set to Disabled [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 63 Boot Settings Screen Po r t D ( Off default) Aut o enables BIOS support for the device attached to SA T A port D. Off disables BIOS suppor t for the device. Po r t E Aut o enables BIOS support for the device attached to SA T A port E. Off disables BIOS support for the device. Option Descript[...]

64 Using the Sy stem Setup Prog ram and UEFI Boot Manager Integrated Devices Screen Option Description Integrated SAS/R AID Controller ( Enabled default) Enables or disables the inte grated storage controller . User Accessible USB Po r t s ( All P orts On default) Enables or disables the user -accessible USB ports. Options are All P orts On , Only [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 65 PCI IRQ Assignments Screen Serial Communication Screen Option Description <PCIe device> Use the <+> and <-> ke ys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Option Description Serial Communicat[...]

66 Using the Sy stem Setup Prog ram and UEFI Boot Manager Embedded Server Management Screen (Optional) Power Management Screen Option Description F ront P anel LCD Options Options are User Defined String , Model Number , or None . If the LCD Home display is set to anything other than User Defined String , Model Number , or None , this option in BIO[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 67 Sy stem Security Screen F an P ower and P erformance Management Options are Maximum P erformance or Minimum P ower. Memory P ower and P erformance Management Options are Maximum P erformance , a specif ied frequency , or Minimum P ower . Option Description System P assword Displays the curre[...]

68 Using the Sy stem Setup Prog ram and UEFI Boot Manager TPM Activation ( No Change default) When set to Activate , the TPM is enabled to default settings. When set to Deactivate , the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are pr eserved). NOTE: T[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 69 Exit Screen P r ess <Esc> to exit the System Setup program; the Exit scr een displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI -compatible (for example, Microsoft ® Windows S[...]

70 Using the Sy stem Setup Prog ram and UEFI Boot Manager UEFI Boot Manager Screen UEFI Boot Settings Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order . If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no m[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 71 Sy stem Utilities Screen Sy stem and Setup Password Features NOTE: For a forgotten password, see "Disa bling a Forgotten Password" on page 172. Y our system is shipped without the system password featur e enabled in BIOS. The password featur es provide a basic level of security for[...]

72 Using the Sy stem Setup Prog ram and UEFI Boot Manager When a system password is not assig ned and the passwor d jumper on the system board is in the enabled position, System P assword is Not Enabled and P assword Status is Unlocked . T o assign a system password: 1 V erify that P assword Status is Unlocked . 2 Highlight the System P assword opt[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 73 T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password a nd press <Ctrl><Enter>. When P assword Status is Loc ked , you must type the passwor d and press <Enter> when prompted at reboot. If [...]

74 Using the Sy stem Setup Prog ram and UEFI Boot Manager Using the Setup Password Assigning a Setup Password Y ou can assign a setup password only when the Setup P assword is Not Enabled . T o assign a setup password, highlight the Setup P assword option and press the < +> or <–> k ey . The system prompts you to enter and verify the [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 75 Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security . 2 Highlight Setup P assword , press <Enter> to access the setup passwor d window . P ress <Enter> twice to cl ear the existing setup passwor d. The setting changes to[...]

76 Using the Sy stem Setup Prog ram and UEFI Boot Manager Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the sy stem, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility . The BMC enables configuring, monitoring, and recovery of systems r emotely . BMC provides the follo[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 77 • Enable a LAN Platform Event T rap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. F or additional information on usi[...]

78 Using the Sy stem Setup Prog ram and UEFI Boot Manager book.book Page 78 Tuesda y, March 31, 2009 5:26 PM[...]

Installing Sy stem Components 79 Installing Sy stem Components WARNING: While moving or transferring the sy stem, it is recommended that you use the packaging material that ship ped with the sy stem and/or take care to avoid any damage due to shock or vibration. NOTE: Depending on the configuration, yo ur sy stem may have cabled or hot-swappable ha[...]

80 Installing Sy stem Components Figure 3-1. Inside the Sy stem 1 power supply shroud 2 sy stem board shroud 3 power supply bay s (2) 4 expansion-card riser 5 heat sink/processor (2) 6 memory modules (8) 7 sy stem cooling fans (4) 8 optical drive 9 hard drives (4) 10 control panel board 11 SAS backplane 12 power supply cooling fans (2) 2 1 6 4 7 8 [...]

Installing Sy stem Components 81 Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch ne xt to the k ey lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the beze l and pull the bezel away from the system. Figure 3-2. Removing and R[...]

82 Installing Sy stem Components Opening and Closing the Sy stem WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety instr uctions that came with the sy stem. WARNING: Whenever you need to lift the sy stem, get o[...]

Installing Sy stem Components 83 Figure 3-3. Removing and Replacing the Sy stem Cover Closing the Sy stem 1 Place the cover onto the chassis and offs et it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back ed ge of the chassis. See F igure 3-3. 2 Slide the cover[...]

84 Installing Sy stem Components Hard Drives Y our system supports up to four 3.5- inch (SAS or SA T A) or 2.5-inch (SAS, SA T A, or SSD) har d drives in 3.5-inch hot-swap hard drive carrier or cabled internal drives. Depending on your chassis, the hard drives ar e installed internally or at the front of the system (see F igure 3-1). Internal hard [...]

Installing Sy stem Components 85 Installing a Drive Blank Align the hard-drive blank with the d rive bay and insert the blank into the drive bay until the release lever clicks into place. See F igure 3-4. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating sy stem supports hot-swap drive installation. See the do cumentation supplied [...]

86 Installing Sy stem Components Figure 3-5. Removing and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have be en tested and approved for use with the SAS/SA T A backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrie[...]

Installing Sy stem Components 87 1 Remove the front bezel. See "Removing and Replacing the Optional F ront Bezel" on page 81. 2 If a drive blank is present in the ba y , remove it. See "Removing a Drive Blank" on page 84. 3 Install the hot-swap hard drive. a P ress the button on the front of the drive carrier . b Insert the hard[...]

88 Installing Sy stem Components Figure 3-6. Installing a Hard Drive Into a Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the har d-dri ve carrier with the connector end of the drive at the back. See F igure 3-6. 2 Align the holes on the hard drive with the back set of holes on the har d drive carrier [...]

Installing Sy stem Components 89 Removing a Cabled Hard Drive WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any components insid e the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 T urn off the system and attached peri pherals, and disconnec[...]

90 Installing Sy stem Components Installing a Cabled Hard Drive WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any com ponents inside the sy stem. Before you begin this procedure, review the safety instr uctions that came with the sy stem. 1 T urn off the system and attached peri pherals, and discon[...]

Installing Sy stem Components 91 Removing a Hard Drive From a Hard-Drive Bracket Remove the screws from the slide rails on the har d-drive brack et and separate the hard drive from the brack et. See F igure 3-8. Figure 3-8. Removing a Hard Drive From a Hard-Drive Bracket *Screws ar e supplied along with the har d drives or dered from Dell. Installi[...]

92 Installing Sy stem Components Power Supplies Y our system supports the following power supply modules: • 480W (non-redundant power supply) • 500W (redundant power supply) If two power supplies are installed, t he second power supply provides hot- swappable, power redundancy . In red undant mode, the syste m distributes the power load across [...]

Installing Sy stem Components 93 Figure 3-9. Removing and Repla cing a Redundant Power Supply Installing a Redundant Power Supply 1 V erify that both power supplies are the same type and have the same maximum output power . NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the ch [...]

94 Installing Sy stem Components NOTE: When installing, hot-swapping, or ho t-adding a new power supply in a sy stem with two power supplies, allow se veral seconds for the sy stem to recognize the power supply and determine its status. The power - supply status indicator turns green to signify that the power supply is functioning properly (see Fig[...]

Installing Sy stem Components 95 Figure 3-10. Removing and Replac ing a Non-Redunda nt Power Supply 1 power supply 2 screw 3 power cable 8 pins 4 ODD power cable 5 power cable 24 pins 6 SA T A power cable 1 2 3 6 4 5 book.book Page 95 Tuesda y, March 31, 2009 5:26 PM[...]

96 Installing Sy stem Components Installing a Non-Redundant Power Supply 1 Open the system. See "Opening the System" on page 82. 2 Place the power supply on the chassis. See F igure 3-10. Tighten the scr ew to secure the power supply to the chassis. 3 Connect all the power cables to the system board, har d drive(s), and optical drive. 4 R[...]

Installing Sy stem Components 97 T able 3-1. Expansion-Card Installation Order Installing an Expansion Card WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 Unpack th[...]

98 Installing Sy stem Components 5 Install the expansion car d: a Holding the card by its edges, positi on the car d so that the car d-edge connector aligns with the expansio n-car d connector on the e xpansion- card riser . b Insert the card-edge connector firmly into the e x pansion-card connector until the card is fully seated. c Close the expan[...]

Installing Sy stem Components 99 Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 T urn off the system, including any attached peripherals,[...]

100 Installing Sy stem Components Removing the Integrated Storage Controller Card WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety instr uctions that came with the sy stem. 1 T urn off the system, including an[...]

Installing Sy stem Components 101 Installing the Integrated Storage Controller Card WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 T urn off the system, including a[...]

102 Installing Sy stem Components Expansion-Card Riser The system’s expansion-car d riser supports an x16 link Gen1 or Gen2 PCIe expansion car d. (An additional slot on t he riser is r eserved for use by the integrated storage controller card.) Removing an Expansion-Card Riser WARNING: Only trained service te chnicians are authorized to remove th[...]

Installing Sy stem Components 103 Figure 3-13. Installing or Remo ving an Expansion-Card Riser Replacing an Expansion-Card Riser 1 T o install an expansion-car d riser , al ign the riser guide posts with the riser guide posts on the system board. See F igure 3-13. 2 Lower the expansion-card riser into place until the e xpansion-car d riser connecto[...]

104 Installing Sy stem Components 3 If applicable, reinstall the integrated storage controller car d. See "Installing the Integrated Storage Controller Card" on page 101. 4 If applicable, reinstall the e xpansion car d. See "Installing an Expansion Card" on page 97. 5 Close the system. See "Closing the System" on page [...]

Installing Sy stem Components 105 Figure 3-14. Removing or Ins talling a USB Memory Key Sy stem Board Shroud The system board shroud covers the pr ocessor , heat sink, memory modules, and system battery and provides air fl ow to these components. Airflow is facilitated by the cooling fan modules, which are positions dir ectly behind the system boar[...]

106 Installing Sy stem Components 3 Grasping the tabs, gently lift the shroud straight up and away from the system board. See F igure 3-15. 4 Remove the system board shroud. Figure 3-15. Installing and Remo ving the Sy stem Board Shroud Installing the Sy stem Board Shroud 1 Align the shroud using center of the numbered fan bays as a guide and locat[...]

Installing Sy stem Components 107 Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) Installing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions tha[...]

108 Installing Sy stem Components Figure 3-16. Installing or Remov ing an iDRAC6 Express Card (Optional) 4 Close the system. See "Closing the System" on page 83. 5 Reconnect the system and peripherals to their power sources, and turn them on. Removing an iDRAC6 Express Card (Optional) WARNING: Only trained service te chnicians are authori[...]

Installing Sy stem Components 109 3 T o remove the iDR AC6 Express car d: a P ull back slightly on the retention standoff tab at the front edge of the card and gently lift the car d off the retention standoff. See F igure 3-20. As the holder releases from the standoff, the connector under the car d disengages from the system board connector . b Ang[...]

110 Installing Sy stem Components 5 Install the iDR AC6 Enterprise car d: a Angle the card so that the RJ-45 conne ctor fits through the back-panel opening. See F igure 3-17. b Align the front edge of the card with the two front plastic r etention standoffs next to the iDR AC6 conn ector on the system board, and lower the card into place. See F igu[...]

Installing Sy stem Components 111 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system and peripherals to their power sources, and turn them on. Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy s[...]

112 Installing Sy stem Components VFlash Media (Optional) The VFlash media card is a Secur e Digital (SD) car d that plugs into the optional iDR AC6 Enterprise car d at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 W ith the label side facing up, ins ert the contact-[...]

Installing Sy stem Components 113 1 T urn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Boar d Shroud" on page 105. 4 Disconnect the fan’s power cable fr[...]

114 Installing Sy stem Components Replacing a Cooling Fan 1 Ensure that the fan is oriented corr ectly . Orient the fan module so that the side with the power cable faces towards the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See F igure 3-18. 3 Connect the fan’s power cable to the power connec[...]

Installing Sy stem Components 115 3 Open the system. See "Opening the System" on page 82. 4 Disconnect the power and data cab les from the back of the drive. Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them fr om the system boar d and drive. Y ou must route these cables properly wh[...]

116 Installing Sy stem Components Figure 3-19. Removing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoff (2) 6 notch (2) 7 metal standoff with notch (2) 3 4 5 6 7 1 2 book.book Page 116 Tuesday, March 31, 2009 5:26 PM[...]

Installing Sy stem Components 117 Installing an Optical Drive WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 If installed, remove the optional fron t bezel. See &qu[...]

118 Installing Sy stem Components 3 T o disconnect the R AID battery cable from the connector on the system board, pr ess the tab on the R AID battery cable connector , and gently pull the cable connector out of the connector on the system board. See F igure 3-20. 4 P ull back gently on the two tabs holding the R AID battery and lift the R AID batt[...]

Installing Sy stem Components 119 4 Place the system upright on a flat, stable surface. 5 T urn on the system and attached peripherals. Sy stem Memory Y our system supports DDR3 register ed DIMMs (RDIMMs) or unbuffer ed ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or 1333-MHz, and quad-rank DIMMs can be 1067-MHz. The system contains [...]

120 Installing Sy stem Components • F or Memory Mirroring or Advanced ECC Mode, the two sockets furthest from the processor are unused and memory modules ar e installed beginning with socket A1 or B1 and proceeding with sock et A2 or B2. • Advanced ECC Mode requir es memory modules that use x4 or x8 DR AM device widths. • The memory speed of [...]

Installing Sy stem Components 121 Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirro ring must be enabled in the System Setup program. In a mirrored config uration, the total available sys[...]

122 Installing Sy stem Components 1. When available. 2. Requires x4- or x8-based memory modules. 2-GB X X X X X X X X X X X X 2 4 6 4 8 all 4 8 12 8 16 all 4-GB X X X X X X X X X X X X 4 8 12 8 16 all 8 16 24 16 32 all 8-GB 1 X X X X X X X X X X X X 8 16 24 16 32 all 16 32 48 32 64 all Advanced ECC 2 2-GB XX 4 all 8 all 4-GB XX 8 all 16 all 8-GB 1 [...]

Installing Sy stem Components 123 1.Requires x4- or x8-based memory modules. Installing Memory Modules WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. WARNING: The mem[...]

124 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Locate the memory module sockets. See[...]

Installing Sy stem Components 125 8 P ress down on the memory module wi th your thumbs to lock the memory module into the socket. When the memory module is properly seat ed in the socket, the ejectors on the memory module socket align with the ejectors on the other sock ets that have memory modules installed. 9 Repeat step 5 through step 8 of this [...]

126 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Locate the memory module sockets. See[...]

Installing Sy stem Components 127 5 Using a #2 Phillips screwdriver , loosen one of the heat-sink r etention screws. See F igure 3-22. 6 W ait 30 seconds for the heat sink to loosen from the processor . 7 Loosen the other heat-sink retention screws. 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease sid[...]

128 Installing Sy stem Components 10 Rotate the processor shield upward and out of the way . See F igur e 3-23. 11 Lift the processor out of the socket a nd leave the r elease lever up so that the socket is r eady for the new processor . CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor . Bending the pins[...]

Installing Sy stem Components 129 Installing a Processor WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 If you are upgrading your processors, prior to upgrading you[...]

130 Installing Sy stem Components 6 Install the heat sink. a Using a clean lint-free cloth, r emove the thermal gr ease from the heat sink. b Open the grease pack et included wi th your processor kit and apply thermal grease evenly to the center of the top of the new processor . CAUTION: Using excess thermal grease can cause grease to contact the p[...]

Installing Sy stem Components 131 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Boar d Shroud" on page 105. Figure 3-24. Replacing the Sy stem Batt[...]

132 Installing Sy stem Components 6 Install the new system battery . a Support the battery connector by pres sing down firmly on the positive side of the connector . b Hold the battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. c P ress the battery straight down into the connector u[...]

Installing Sy stem Components 133 3 Open the system. See "Opening the System" on page 82. 4 Disconnect the control panel cable at back of the control panel board. • F or LED control panel see F igure 3-25. • F or LCD control panel see F igure 3-26. CAUTION: Do not pull on the cable to unseat the connector . Doing so can damage the cab[...]

134 Installing Sy stem Components Figure 3-25. C ontrol Pane l Removal-LED (Optional) 1 LED display module 2 control panel board 3 control panel data cable 4 slot 5 mounting screws (2) 6 power cable 7 standoff 4 1 3 5 2 6 7 book.book Page 134 Tuesday, March 31, 2009 5:26 PM[...]

Installing Sy stem Components 135 Figure 3-26. Control Pa nel Removal-LCD (Optional) 1 display module cable 2 control panel board 3 control panel data cable 4 slot 5 mounting screws (2 T) 6 power cable 7 standoff 8 front panel screw (2) 9 LCD display modu le 4 1 3 5 2 6 7 8 9 book.book Page 135 Tuesday, March 31, 2009 5:26 PM[...]

136 Installing Sy stem Components Installing the Control Panel Assembly 1 F or LED control panel, proceed to st ep 3. Insert the display module into the chassis cutout and secure with the two scr ews. 2 Affix the replacement panel to the front of the display module. 3 Align the slot in the control panel bo ard with the standoff on the system chassi[...]

Installing Sy stem Components 137 6 Disconnect the SAS data cables from the backplane. 7 Remove the SAS backplane from the system: a While pulling the two blue latches towards the front of the system, slide the backplane upward. See F igure 3-27. b When the backplane cannot slide upward any farther , pull the backplane toward the back of the system[...]

138 Installing Sy stem Components Installing the SAS Backplane 1 Install the SAS backplane: a Lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the b ackplane forward until the r etention hooks[...]

Installing Sy stem Components 139 4 Remove the two screws securing th e power distribution boar d to the chassis. See F igure 3-28. 5 Slide the power distribution board aw ay from the standoffs, and then lift the board out. See F igure 3-28. Figure 3-28. Power Distribution Board 1 screws (2) 2 power supply connectors (2) 3 power -distribution board[...]

140 Installing Sy stem Components Replacing the Power Distribution Board WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety instr uctions that came with the sy stem. 1 Unpack the new power distribution board ass[...]

Installing Sy stem Components 141 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Boar d Shroud" on page 105. 4 Remove all expansion car ds and the integrated [...]

142 Installing Sy stem Components Figure 3-29. R emoving and Insta lling the Sy stem Board Installing the Sy stem Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See F igure 1-1. 3 T ransfer the processors to the new system boar d. See &[...]

Installing Sy stem Components 143 5 Install the new system board: a Holding the system board by the edges of the system boar d, lower the the system board into the chassis. CAUTION: Do not lift the sy stem board assem bly by grasping a memory module, processor , or other components. b Slightly lift up the front of the system board and maneuver the [...]

144 Installing Sy stem Components 10 If applicable, reconnect the R AID batt ery cable to the PERC controller car d. 11 If applicable, reinstall the iDR AC6 Enterprise card. See "Installing an iDR AC6 Enterprise Car d" on page 109. 12 If applicable, reinstall the iDR AC6 Express car d. See "Installing an iDR AC6 Expr ess Card" o[...]

T roubleshooting Y our Sy stem 145 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. T roublesho[...]

146 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power co nnections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 R un the appropriate online diagnostic test. See "Using Dell™ Diagnostics" on page 163. If the tests run successfully , the proble m i[...]

T roubleshooting Y our Sy stem 147 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 167. T roubleshooting a Serial I/O De[...]

148 T roubleshooting Y our Sy stem • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC car d instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers ar e installed and the protocols ar e bound. See the NIC's documentation[...]

T roubleshooting Y our Sy stem 149 • iDRA C6 enterprise card • P ower supplies •F a n s • P rocessors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system to the elec[...]

150 T roubleshooting Y our Sy stem 3 Ensure that all cables ar e properly connected. 4 Close the system. See "Closing the System" on page 83. 5 R un the system board tests in the system diagnostics. See "R unning the System Diagnostics" on page 163. If the tests fail, see "Getting Help " on page 167 . T roubleshooting [...]

T roubleshooting Y our Sy stem 151 T roubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator . See "P ower Indicator Codes" on page 20. CAUTION: At least one power supply must be ins talled for the sy stem to operate. Operating the sy stem with only one power su pply installed for ex ten[...]

152 T roubleshooting Y our Sy stem T roubleshooting a Fan WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety instr uctions that came with the sy stem. 1 Locate the faulty fan indicated by the LCD panel or the di[...]

T roubleshooting Y our Sy stem 153 3 T urn on the system and attached peripherals and note the messages on the screen. Go to step 12 if an error message appear s indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Mak e any changes[...]

154 T roubleshooting Y our Sy stem 18 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 19 If the memory problem is still indica ted, repeat step 12 through step 18 for each memory module installed. If the problem persists after all me mory modules have been checked, see "Gett[...]

T roubleshooting Y our Sy stem 155 T roubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. 1 If installed, remove the optional fron t bezel. [...]

156 T roubleshooting Y our Sy stem 5 R un the appropriate online diagnostics tests. See "R unning the System Diagnostics" on page 163. 6 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. WARNING: Only trained service te chnicians are authorized to remove the sy stem cover and access any [...]

T roubleshooting Y our Sy stem 157 3 If your system has a SAS R AID controller and your hard drives ar e configured in a R AID array , perform the following steps. a Restart the system and press <C trl><R> to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about [...]

158 T roubleshooting Y our Sy stem T roubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS or SAS RAID controller , also see the documentation for your operati ng sy stem and the controller . 1 R un the appropriate online diagnostic test. See "Using Dell™ Diagnostics" on page 163. 2 Enter the System Setup program [...]

T roubleshooting Y our Sy stem 159 11 Close the system. See "Closing the System" on page 83. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help " on page 167 . T roubleshooting Expansion Cards NOTE: When troubleshooting an expansion ca rd,[...]

160 T roubleshooting Y our Sy stem 13 R un the appropriate online diagnostic test. See "R unning the System Diagnostics" on page 163. If the tests fail, see "Getting Help" on page 167. 14 F or each expansion card you r emove d in step 10, perform the following steps: a T urn off the system and attached peripherals, and disconnec[...]

T roubleshooting Y our Sy stem 161 8 F or systems with multiple processors, turn off the system and attached peripherals, and disconnect the sy stem from the electrical outlet. 9 Open the system. See "Opening the System" on page 82. 10 Remove all processors ex cept for proc essor 1. See "Removing a P rocessor" on page 126. 11 Cl[...]

162 T roubleshooting Y our Sy stem book.book Page 162 Tuesday, March 31, 2009 5:26 PM[...]

Running the Sy st em Diagnostics 163 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics befor e calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without r equiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem [...]

164 Running the Sy stem Diagnostics • Display , print, or save test results • T emporarily suspend testing if an e rror is detected or terminate testing when a user -defined error limit is r eached • View help messages that briefly describe each test and its parameters • View status messages that inform yo u if tests ar e completed successf[...]

Running the Sy st em Diagnostics 165 Embedded Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test resul[...]

166 Running the Sy stem Diagnostics • T est Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key wher e the test log file is saved. Y ou cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize windo[...]

Getting Help 167 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

168 Getting Help book.book Page 168 Tuesday, March 31, 2009 5:26 PM[...]

Jumpers and Connectors 169 Jumpers and Connectors This section provides specific informa tion about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 7-1 shows the location of the configuration jumpers on the system boar[...]

170 Jumpers and Connectors Sy stem Board Connectors See F igure 7-1 and T able 7-2 for the location and description of the system board connectors. Figure 7-1. Sy stem Board Connectors 1 3 4 5 7 8 11 12 16 17 13 19 18 6 9 10 2 15 20 14 book.book Page 170 Tuesday, March 31, 2009 5:26 PM[...]

Jumpers and Connectors 171 T able 7-2. Sy stem Board Connectors Item Connector Description 1 CPU2 P rocessor 2 2 iDRA C6 Enterprise iDRA C 6 Enterprise car d connector 3B 4 B1 B2 B3 Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) 4 CPU1 P roces[...]

172 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system passwor d and a setup password, which a re discusse d in deta il in "Using the System Setup P rogram and UEFI Boot Manager" on page 57. The password jumper enables these password featur es or disables them and clears an[...]

Jumpers and Connectors 173 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwor ds ar e not disabl ed (erased) until the system boots with the password jumper plug in the "d isabled" position. However , before you assign a new system and/or se tup password, you must r eturn the [...]

174 Jumpers and Connectors book.book Page 174 Tuesday, March 31, 2009 5:26 PM[...]

Glossary 175 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temperature — The temperature of the ar ea or room wher e the system is located. ANSI — American National Standar[...]

176 Glossary coprocessor — A chip that relieves the system’s proc essor of specific processing tasks. A math coprocessor , for exam ple, handles numeric processing. CPU — Central processing uni t. See processor . DC — Direct curr ent. DDR — Double-data rate. A technology in memo ry modules that potentially doubles the data rate by transfe[...]

Glossary 177 F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and keep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system structure. F ibre Channel — A high-speed network interfac e used primarily with networked storage devices. flash [...]

178 Glossary IRQ — Interrupt request. A signal that data is about to be sent to or r eceived by a peripheral device travels by an IRQ line to the processor . Each peripheral connection must be assigned an IRQ number . T wo d evices can share the same IRQ assignment, but you cannot operate both devices simultaneously . iSCSI — Internet SCSI (see[...]

Glossary 179 MAC address — Media Access Control addr ess. Y our system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However , when referring to hard-drive capacity , the term is often rounded to mean 1,000,000 bytes. Mbps — Megabits per second. MBps[...]

180 Glossary parity — Redundant information that is associated with a block of data. parity stripe — In R AID arrays, a striped hard drive containing parity data. partition — Y ou can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. Y ou must form[...]

Glossary 181 ROM — Read-only memory . Y our system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST . ROMB — R AID on motherboar d. SAN — Storage Area Network. [...]

182 Glossary system board — As the main circuit board, the system boar d usually contains most of your system’s integral components, such as the processor(s), R AM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardwar e is installed and how the system sho[...]

Glossary 183 video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s R AM. The amou nt of video memory installed primarily influences the number of colors that a prog ram can display (with the appropriate video drivers and monitor capabilities). video resolution — Video r esolution (800 x 600, for exa[...]

184 Glossary book.book Page 184 Tuesday, March 31, 2009 5:26 PM[...]

Index 185 Index A Advanced ECC memory mode, 120 B back-panel features, 17 batteries troubleshooting, 1 5 0 battery troubleshooting the R AID card b a t t e r y , 158 battery (system) replacing, 1 3 0 bezel, 81 blank hard drive, 8 4 power supply , 9 4 BMC configuring, 7 6 C cabling optical drive, 1 1 4 CD drive troubleshooting, 1 5 5 CD/D VD drive S[...]

Index 186 Dell Online Diagnostics using, 1 6 3 diagnostics advanced testing options, 1 6 5 testing options, 1 6 5 using embedded system diagnostics, 1 6 3 using Online Diagnostics, 1 6 3 when to use, 1 6 4 DIMMs See memory modules (DIMMs). drive blank installing, 8 5 removing, 8 4 E Embedded system diagnostics using, 1 6 3 Embedded System Managemen[...]

Index 187 indicators back-panel, 1 7 front-panel, 1 0 NIC, 1 9 p o w e r , 10, 20 installing control panel assembly , 1 3 6 cooling shroud, 1 0 6 expansion car d, 9 7 hard drive (cabled), 9 0 hard drive (hot-pluggable), 8 6 hard drive blank, 8 5 i D R A C c a r d , 107, 109 memory modules, 1 2 3 optical drive, 1 1 4 power supply blank, 9 4 processo[...]

Index 188 O optical drive installing, 1 1 4 Optimizer memory mode, 121 P password setup, 7 4 system, 7 1 passwords disabling, 1 7 2 phone numbers, 167 POST accessing system features, 9 power indicators, 10, 20 power supplies indicators, 2 0 r e m o v i n g , 92, 94 r e p l a c i n g , 93, 96 power supply blank, 94 processor installing, 1 2 9 r e m [...]

Index 189 SAS controller daughter card troubleshooting, 1 5 8 SAS hard drive. See har d drive. SAS RAID controller daughter card troubleshooting, 1 5 8 SA T A hard drive. See har d drive. SD card troubleshooting, 1 5 4 securing your system, 67, 72 service-only procedure system board, 1 4 0 setup password, 74 slots See expansion slots. startup acces[...]

Index 190 external connections, 1 4 5 hard drive, 1 5 6 internal USB key , 1 5 4 k e y b o a r d , 146 memory , 1 5 2 microprocessors, 1 6 0 N I C , 147 SAS R AID controller daughter c a r d, 158 S D c a r d , 154 system cooling, 1 5 1 tape drive, 1 5 5 v i d e o , 146 wet system, 1 4 8 U UEFI Boot Manager entering, 6 9 main screen, 7 0 System Util[...]