Dell R420 manual

Dell PowerEdge R420 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc[...]

Contents 1 About Your System...................................................................................................................... 9 Front-Panel Features And Indicators ....................................................................................................................... 9 LCD Panel Features ........................[...]

Boot Manager Screen ...................................................................................................................................... 34 UEFI Boot Menu ............................................................................................................................................... 34 Embedded System Management ...[...]

Installing The Optical Drive In Cabled Hard-Drive Systems .............................................................................62 Cooling Fans ............................................................................................................................................................63 Removing A Cooling Fan .................[...]

Control Panel Assembly .......................................................................................................................................... 90 Removing The Control Panel ............................................................................................................................ 91 Installing The Control Panel .[...]

5 Using System Diagnostics..................................................................................................... 115 Dell Online Diagnostics ......................................................................................................................................... 115 Dell Embedded System Diagnostics ...................[...]

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1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive System Item Indicator, Button, or Connector Icon Description 1 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. N[...]

Item Indicator, Button, or Connector Icon Description 6 LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. NOTE: If the system is connected to a po[...]

Item Indicator, Button, or Connector Icon Description When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than [...]

Item Indicator, Button, or Connector Icon Description NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button Used to troubleshoot software and device driver errors when running certain operating systems. This but[...]

Figure 4. LCD Panel Features Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed • Press again to stop • Press again to return to default[...]

Option Description Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format. Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items that can be set as the default on the Home screen[...]

Hard-drive indicator Condition Corrective Action The indicator lights green to indicate hard-drive activity.. None required. Electrical indicator Condition Corrective Action The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). See the System Even[...]

PCIe indicator Condition Corrective Action The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Re-install the card. If the problem persists, see Getting Help . Hard-Drive Indicator Patterns Figure 5. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-[...]

Drive-Status Indicator Pattern (RAID Only) Condition Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted Back-Panel Features And Indicators Figure 6. Back-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 PCIe expansion card slot 1 Allows you to connect one low-profile PCI Express[...]

Item Indicator, Button, or Connector Icon Description To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 11 Power supply (PSU1) 350 W and 550 W NOTE: For non-redundant power supply units, there is only one power supply socket. 12 Power supply (PSU2) NIC Indicator Codes Figure 7. NIC Indicator [...]

Figure 8. Power Supply Status Indicator 1. power supply status indicator/handle Power Indicator Pattern Condition Not lit Power is not connected. Green The handle indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power su[...]

• Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system. • For the full name of an abbreviation or acronym used in this document[...]

2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). [...]

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots in the specified boot mode and you then proceed[...]

System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view a[...]

Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Descripti[...]

Menu Item Description NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA. By default, the Alternate RTID (Requestor Transaction ID) Se[...]

SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode . Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to Auto . Port B Auto enables BIOS support for the device attached to SATA por[...]

Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled . User Accessible USB Ports Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On disables the front USB por[...]

Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. BIOS console redirection can also be enabled and the port address used can be specified. By default, Serial Communication option is set to On without Console Redirection . Seria[...]

Menu Item Description C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled . Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/ Mwait option is set to Enabled for all system profiles, except Custom . NO[...]

Menu Item Description Intel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT , Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off . BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shel[...]

System password This is the password that you must enter before you can boot your system. Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data st[...]

Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System password if the Password Status is Locked . To delete or change the existing System and/[...]

• If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. • You cannot disable or change an existing system password. NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Entering The [...]

Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. BIOS Boot Menu Displays the list of available BIOS [...]

Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press <F2> during Power-on Self-test (POST). 3. In the System Setup Main Menu page, click iDRAC Settings . The iDRAC Settings screen is displayed. Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control set[...]

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3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel 1. Hook the right end of the bezel on[...]

Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Opening And Closing The System WARNING: Whenever you need to lift the system, get oth[...]

Figure 10. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Ro[...]

Figure 11. Inside the System—With a Non-Redundant Power Supply 1. cooling shroud 2. power supply unit 3. storage controller card 4. expansion-card riser 2 5. expansion card 6. expansion-card riser 1 7. heat sink for processor 2 8. DIMMs (12) 9. cooling fans (5) 10. optical drive 11. hard drives (4) 12. front I/O panel 13. cable routing latch 40[...]

Figure 12. Inside the System—With Redundant Power Supplies 1. power distribution board shroud 2. cooling shroud 3. power supply units (2) 4. storage controller card 5. expansion-card riser 2 6. expansion card 7. expansion-card riser 1 8. heat sink for processor 2 9. DIMMs (12) 10. cooling fans (5) 11. optical drive 12. hard drives (4) 13. control[...]

Cooling Shroud Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not[...]

Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

NOTE: DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2. Figure 14. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2 channel 1: memory sock[...]

General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. • x4 and x8 DRAM based DIMMs can be mixed. For [...]

Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent cor[...]

System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 1R x8, 1600 MT/s 20 4 5 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3, A4, A5 24 8 3 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3 32 8 4 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4 48 16 3 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3 96 16 6 2R[...]

Removing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: Many repairs may only be done[...]

Figure 16. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been[...]

CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly. Do not apply pressure to the center of the memory module. 7. Press down on the memory module with your thumbs until the memory module snaps into place. Figure 17. Installing The Memory Module 1. memory module 2. memor[...]

Eight hard-drive systems Up to eight 2.5 inch, hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives NOTE: SSD/SAS/SATA hard drives cannot be mixed in a system. The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hot-swappable hard drives are supplied in hot-swappable hard-drive carriers tha[...]

Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. If installed, remove the front bezel. 2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the hard- drive slot. Figure 19. Removing and Installi[...]

Figure 20. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the[...]

Removing A Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo[...]

Installing A Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by [...]

Figure 22. Removing and Installing a 2.5 Inch Hard Drive Into a 3.5 Inch Hard-Drive Adapter 1. screws (2) 2. 3.5 inch hard-drive adapter 3. 2.5 inch hard drive Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp[...]

Figure 23. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. screws (4) 3. hard drive 4. screw holes (4) 57[...]

Figure 24. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier 1. hard-drive carrier 2. screws (5) 3. 3.5 inch hard-drive adapter 4. 2.5 inch hard drive 58[...]

Figure 25. Removing and Installing a Cabled Hard Drive Into a Hard-Drive Carrier 1. screws (4) 2. hard drive 3. screw holes (4) 4. hard-drive carrier Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple r[...]

Optical Drive (Optional) Removing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to se[...]

Installing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

Figure 27. Removing and Installing the Optical Drive (Cabled Hard-Drive Systems) 1. data cable 2. power cable 3. optical drive 4. release latch 5. metal standoffs (4) 6. notches (2) Installing The Optical Drive In Cabled Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot[...]

3. Open the system. 4. Align the two notches on the metal standoffs with the slots on the side of the optical drive. 5. Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place. 6. Connect the power cable. 7. Connect the data cable to the back of the drive and to the SATA connector on the system boar[...]

Figure 28. Removing and Installing a Cooling Fan 1. cooling fan 2. power cable connector 3. cooling-fan bracket Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or tel[...]

Internal USB Memory Key (Optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup. To boot from the USB memory key, configure the USB memory key with a bo[...]

Expansion Card Installation Guidelines Your system supports PCI Express Generation 2 and Generation 3 expansion cards. NOTE: If you install a second processor, you must upgrade expansion card riser 1 to optimize PCIe slot 1 speed. The following table provides the riser configurations for single- and dual-processor systems: Table 3. Riser Configurat[...]

Removing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your[...]

Figure 31. Removing and Installing the Expansion Card from Expansion-Card Riser 2 1. expansion-card riser 2 2. expansion-card riser touch points (2) 3. expansion-card latch 4. expansion card 5. expansion-card holder Installing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform trouble[...]

NOTE: Ensure that the expansion card bracket is attached properly to the chassis, so that expansion-card latch can be inserted back to chassis. 9. If applicable, connect cables to the expansion card. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. Install any de[...]

Figure 33. Removing and Installing the Expansion-Card Riser 2 1. chassis intrusion switch 2. expansion-card riser touch points 3. expansion-card riser 2 4. expansion-card riser 2 connector 5. riser guides (2) 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including [...]

Removing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

Installing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

Figure 35. Removing and Installing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press inward on the card to lock it into the s[...]

Figure 36. Removing and Installing the Internal Dual SD Module 1. blue pull tab 2. SD card 1 3. SD card 2 4. dual SD module 5. connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your[...]

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by[...]

Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell i[...]

1. touch-points (2) 2. storage controller card 3. storage-controller card holder 4. release levers (2) 5. storage-controller card connector Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your produ[...]

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Loosen the heat-sink retention sockets. 6. Lift the heat sink away from the processor and set the heat sink aside. Figure 38. Removing and Installing the Processor Heat Sink 1. retentio[...]

Figure 39. Removing and Installing a Processor 1. processor 2. processor shield 3. notches in processor (2) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. Installing A Processor CAUTION: Many repair[...]

NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnected from the power source, press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover. 3. Op[...]

When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both power supplies to maximize efficiency. When only one power supply is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to the system only by th[...]

Figure 40. Removing and Installing a Redundant Power Supply 1. redundant power supply unit 2. release latch 3. power supply handle Installing A Redundant Power Supply 1. Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in Watts) is listed on the power supply label. 2. If[...]

NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power- supply removal. For information about the cable management arm, see the system’s rack documentation. 4. Open the system. 5. Disconnect all the power cables from the power supply to the system board, hard drives, and optical drive. 6. Remove t[...]

Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. If you are installing a second power supply, remove the power supply blank in the bay by p[...]

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow [...]

Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered [...]

Figure 46. Removing and Installing the Four Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4. chassis hooks (4) 87[...]

Figure 47. Cabling Diagram—Four Hard-Drive Backplane 1. system board 2. hard-drive backplane 3. SAS cable connector 4. cable routing guide 5. signal cable connector 6. power cable connector 7. cable routing latch 8. power distribution board 9. cable retention latch Figure 48. Front View of the Eight Hard-Drive Backplane 1. hard-drive connectors ([...]

Figure 49. Rear View of the Eight Hard-Drive Backplane 1. SAS B connector 2. SAS A connector 3. backplane power connector 4. backplane signal connector Figure 50. Removing and Installing the Eight Hard-Drive Backplane 1. hard-drive backplane 2. release tabs (2) 3. chassis hooks (4) 89[...]

Figure 51. Cabling Diagram—Eight Hard-Drive Backplane 1. system board 2. hard-drive backplane 3. SAS B cable connector 4. SAS A cable connector 5. power cable connector 6. signal cable connector 7. cable routing latch 8. power distribution board 9. cable retention latch Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by[...]

Removing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your[...]

Figure 53. Removing and Installing the Control Panel—Eight Hard Drive System 1. control panel 2. notches (4) 3. LCD connector cable 4. screw 5. locking tabs (4) Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your pro[...]

NOTE: For an eight 2.5 inch hard drive system, tighten the screw to secure the control panel to the bottom of the chassis. 3. Close the system. 4. Reconnect the system and peripherals to their power sources, and turn them on. 5. If applicable, install the front bezel. Removing The Control-Panel Module CAUTION: Many repairs may only be done by a cer[...]

Figure 54. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System 1. control-panel module 2. control-panel module screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel 6. LED-panel screws (2) 7. LED panel 94[...]

Figure 55. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System 1. control-panel module 2. screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel 95[...]

Figure 56. Removing and Installing the Control-Panel Module—2.5 Inch Hard Drive System 1. control-panel module 2. screws (2) 3. control-panel module connector cable 4. LCD connector cable 5. control panel Installing The Control-Panel Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesh[...]

VGA Module NOTE: Only the 8-hard drive system has a VGA module on the front panel. Removing The VGA Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support tea[...]

5. screw (bottom) 6. VGA module Installing The VGA Module NOTE: This procedure applies only to the 8-hard drive system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service an[...]

Figure 58. Removing and Installing the PDB Shroud 1. cooling-fan bracket 2. PDB shroud tabs (2) 3. PDB shroud 4. arrow marked on the PDB shroud Installing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your prod[...]

Power Distribution Board Removing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho[...]

1. screws (2) 2. power supply cables to the system board (3) 3. power supply cable to the hard-drive backplane 4. standoffs (2) 5. power distribution board 6. fan cable connector Installing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repair[...]

h) internal dual SD module i) expansion card holder NOTE: It is recommended that you remove the power distribution board before removing the system board from the chassis. 5. Disconnect all other cables from the system board. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 6. Remove the ni[...]

3. Hold and align the system board by its edges and align it to the back of the chassis. 4. Lower the system board and align the screw holes to the standoffs on the chassis till firmly seated. 5. Tighten the screws of the system board to secure the system board to the chassis. 6. Replace the following: a) expansion card holder b) expansion-card ris[...]

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4 Troubleshooting Your System Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not[...]

Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo[...]

– Hard-drive carriers – Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the system board tests in the system diagnostics. If the tests fail, see Getting Help . Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform tr[...]

• System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed. • Ambient temperature is too high. • External airflow is obstructed. • A cooling fan is removed or has failed. • The expansion card installation guidelines have not been followed. Troubleshooting Cooling Fans CAUTION: Many repairs may[...]

If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For more information, see General Memory Module Installation Guidelines. 14. Close the system. 15. As the system boots, observe any [...]

5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD card slot 2 and proceed to step 7. 6. Remove the card present in SD card slot 2 and insert it into SD card slot 1. 7. Insert the new SD card into SD card slot 2. 8. Close the system. 9. Reconnect the system to its electrical outlet [...]

6. Run the appropriate diagnostics test. If you cannot resolve the problem, see Getting Help . Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servic[...]

9. Open the system. 10. Remove all expansion cards installed in the system. 11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help . 14. For each expansio[...]

Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your[...]

5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support[...]

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests th[...]

6 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 2–4). The password feature is disabled (pins 4–6). iDRAC local [...]

System Board Connectors Figure 61. System Board Jumpers and Connectors Item Connector Description 1 INT_STORAGE Storage controller card connector 2 ID_BTN System identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector[...]

Item Connector Description 15 B1, B4, B2, B5, B3, B6 Memory module sockets 16 FAN4 Cooling fan connector 17 FAN3 Cooling fan connector 18 PWR_CONN_1 8-pin power connector 19 FAN2 Cooling fan connector 20 A1, A4, A2, A5, A3, A6 Memory module sockets 21 BP_SIG Backplane signal connector 22 PWR_CONN_2 24-pin power connector 23 CPU1 Processor socket 1 [...]

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7 Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 and E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or One half-height, half length x16 link (for two processors) [...]

Drives Up to four 2.5 inch hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at dell.com/support/manuals . Eight hard-drive systems Up to eight 2.5 inch, internal, hot-swappabl[...]

Expanded Operating Temperature NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew poi[...]

Environmental Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.26 G rms at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G rms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum Shock Operating One shock pulse in the positive z axis of 3[...]

Environmental NOTE: Applies to data center and non-data center environments. • Residual dust present in the air must have a deliquescent point less than 60% relative humidity. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤ 50% relative humidity. Copper Coupon Corrosion Rate <300 Å/month per Class G1 as define[...]

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8 System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to b[...]

Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. Details System board < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issu[...]

Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. BAT0002 Message The system board[...]

Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 Message CPU < number > is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 Message CPU < number > is absent. LCD Message CPU < n[...]

Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help . CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details Sy[...]

Error Code Message Information 5. If the issue persists, see Getting Help . FAN0000 Message Fan < number > RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help . FAN0001 Message Fan < number > RPM is less than the lower cri[...]

Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device at location(s) < location >. Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, s[...]

Error Code Message Information LCD Message Memory mirror lost on < location >. Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help . MEM1208 Message Memory spare redundancy is lost. Check mem[...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus < bus >device< device >function < func >. LCD Message Bus fatal error on bus < bus > device < device > function < func [...]

Error Code Message Information LCD Message Drive < number > removed from disk drive bay < bay >. Check drive. Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help . PST0128 Message No memory is detected. LCD Message No memory is de[...]

Error Code Message Information PSU0006 Message Power supply < number > type mismatch. LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 Message Po[...]

Error Code Message Information PSU0034 Message An under voltage fault detected on power supply < number >. LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action 1. Remove and reinstall the [...]

Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help . PSU1204 Message The power supplies are not red[...]

Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help . RFM1014 Message Removable Flash Media < name > is write protected. LCD Message Removable Flash Media < name > is write protected. Check SD Card. Details The card is write[...]

Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD [...]

Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system o[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a t[...]

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9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl[...]