Dell R900 manual

Dell™ PowerEdge™ R900 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make b etter use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION ind icates a potential for property damage, persona l injury , or death. Information in[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . 12 Front Panel Features and Indicators . . . . . . . . . . 13 Hard Drive Indicator Codes . . . . . . . . . . . . 15 Connecting External Devices . . . . . . .[...]

4 Contents Responding to Error Messages . . . . . . . . . . 41 Using the Sy stem Setup Program . . . . . . . . . 42 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 43 Main Screen . . . . . . . . . . . . . . . . . . . . 43 Memory Information Screen . . . . . . . . . . . . 45 CPU Information Screen . . . . . . . . . . . . . . 45 Integrated [...]

Contents 5 Before Y ou Begin . . . . . . . . . . . . . . . . . . 62 Removing a Drive Blank . . . . . . . . . . . . . . 62 Installing a Drive Blank . . . . . . . . . . . . . . 63 Removing a Hot-Plug Hard Drive . . . . . . . . . 64 Installing a Hot-Plug Hard Drive . . . . . . . . . . 65 Replacing a Hard Drive Carrier . . . . . . . . . . . . . 66 Remo[...]

6 Contents Removing a RA ID Battery . . . . . . . . . . . . . 85 Configuring the Boot Device . . . . . . . . . . . . . . 86 PCI Express Add-in Cards . . . . . . . . . . . . . . . . 86 Installing a PCI Express Card . . . . . . . . . . . . 86 Removing a PCI Express Card . . . . . . . . . . . 88 Optical Drive . . . . . . . . . . . . . . . . . . . . . [...]

Contents 7 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 108 Replacing the Sy stem Battery . . . . . . . . . . . 108 Activating the NIC TOE . . . . . . . . . . . . . . . . . 110 I/O Riser . . . . . . . . . . . . . . . . . . . . . . . . . 110 Removing the I/O Riser . . . . . . . . . . . . . . . 110 Installing the I/O Riser . . . . . . [...]

8 Contents T roubleshooting the Mouse . . . . . . . . . . . . 131 T roubleshooting Basic I/O Functions . . . . . . . . . . 131 T roubleshooting a Serial I/O Device . . . . . . . . 132 T roubleshooting a USB Device . . . . . . . . . . . 132 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . 133 T roubleshooting a Wet Sy stem . . . . . . . . [...]

Contents 9 Sy stem Diagnostics T esting Options . . . . . . . . . . 150 Using the Custom T est Options . . . . . . . . . . . . . 151 Selecting Devices for T esting . . . . . . . . . . . 151 Selecting Diagnostics Options . . . . . . . . . . . 151 Viewing Information and Resu lts . . . . . . . . . 152 6 Jumpers and Connectors . . . . . . . . . . . 15[...]

10 Contents Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 171[...]

About Y our Sy stem 11 1 About Y our Sy stem This section describes the physical, firmware, and software interface featur es that provide and e nsure the essential functioning of your system. Th e physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmware, appli[...]

12 About Y our Sy stem • Systems management software documentation describes the featur es, requir ements, installation, and basic operation of the software. • Operating system docu mentation describes how to install (if ne cessary), configure, and use the operating system software. • Documentation for any components you purchased separately [...]

About Y our Sy stem 13 Front Panel Features and Indicators F igure 1-1 shows the controls, indicato rs, connectors, and drives on the system's front panel. Figure 1-1. Front Panel Features and Indicators <Ctrl><r> Enters the RAID configur ation util ity , which al lows you to configure an optional R AID card. F or more infor mation[...]

14 About Y our Sy stem 1 P ower button/indicator . The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the sy stem using the power button and the sy stem is running an ACPI-compliant operating sy stem, the sy stem performs a graceful shutdown before th[...]

About Y our Sy stem 15 Hard Drive Indi cator Codes The hard drive carriers have two indica tors—the drive-act ivity indicator and the drive-status indicato r . 4 LCD panel. P rovides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification [...]

16 About Y our Sy stem Figure 1-2. Hard Drive Indicators The Activity LED indicate s command activity between the hard disk drives and storage contr oller . The Status LED is a bi-color (Green/Amber ) LED that indicates the state of a drive in a sl ot. The color and blink rate of the LED indicates the st ate of the drive as shown in T a ble 1-2. 1 [...]

About Y our Sy stem 17 T able 1-2. Hard Drive Indicators Pattern Green element Amber eLement Drive/slot state Slot empty Off Off The slot is empty , an unsupported drive is present, th e drive has been spun down for removal (Ready for Removal), or a new drive has been insert ed, and the state has not been updated by the RA ID controller . Drive onl[...]

18 About Y our Sy stem In R AID configurations, the drive-status indicator lights to indicate the status of the drive. NOTE: For non-RAID configurations, only the driv e-activity indicat or is active. The drive-status indicator is off. T able 1-2 lists the drive indicator patt erns for R AID hard drives. Different patterns are displayed as drive ev[...]

About Y our Sy stem 19 F or information about individual conne ctors, see "Jumpers and Connectors" on page 153. F or information about enab ling, disabling, an d configuring I/O ports and connectors, see "Using the System Setup P rogram" on page 41. Back Panel Features and Indicators F igure 1-3 shows the controls, indicators, a[...]

20 About Y our Sy stem Connecting External Dev ices When connecting external devices to your system, follow these gui delines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly . (Device drivers are normally included with your operating sys tem softwar e or with th e [...]

About Y our Sy stem 21 Figure 1-4. Redundant Power Supply Indicators 1 power supply status 2 power supply fault 3 AC line status T able 1-3. Redundant Power Supply Indicators Indicator Function P ower supply status Green indicates that the power supply is operational. P ower supply fault Amber indicates a problem with the power supply . AC line sta[...]

22 About Y our Sy stem NIC Indications Each NIC has two indicators that prov ides information on network activity and link status. See F igure 1-5. T a ble 1-4 lists the NIC indica tions. Figure 1-5. NIC Indicators LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating corr ectly or [...]

About Y our Sy stem 23 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting against electrostatic discharge. NOTE: If your sy stem f[...]

24 About Y our Sy stem E1210 CMOS Batt CMOS ba ttery is mi ssing, or the voltage is out of acceptable ran ge. See "T roubleshooting the System Battery" on page 136. E1211 ROMB Batt R AID battery is either missing, bad, or unable to rechar ge due to thermal issues. Reseat the R AID battery connector . See "Installing a RAI D Battery&q[...]

About Y our Sy stem 25 E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range a nd has halted operation. See "T roubleshooting System Cooling" on page 138. If the problem persists , ensure that the processor heat sinks are properly installed. See "T roubleshooting P rocessors" on page 147. NOTE: Th[...]

26 About Y our Sy stem E141F CPU Protocol The system BIOS has reported a processor protocol error . See "Getting Help" on page 165. E1420 CPU Bus PERR The system BIOS has reported a processor protocol error . See "Getting Help" on page 165. E1421 CPU Init The system BIOS has reported a processor initialization error . See "[...]

About Y our Sy stem 27 E1620 PS # Input Range P ower source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power suppl y . If problem persists, s ee "T roubleshooting P ower Supplies" on page 137. E1624 PS Redundancy The power supply subsystem is no longer redundant. If t[...]

28 About Y our Sy stem E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in the specified slot. Remove and reseat the PCI expansion car ds. If [...]

About Y our Sy stem 29 E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r ebuild abort. See "T roubleshooting a Hard Drive" on page 142. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has been r emoved from the system. Information only . E1913 CPU & Firmware Mismatc[...]

30 About Y our Sy stem E2014 CMOS Fail CMOS f ailure. CMOS R AM not functioning properly . See "Getting Help" on page 165. E2015 DMA Controller DMA controller failur e. See "Getting Help" on page 165. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 165. E2017 Timer Fail Time r refr esh fai[...]

About Y our Sy stem 31 E201F DRAC Config Dell Remote Assistant Card (DR AC) configuration failure . Check screen for specific error messages. Ensure that DRA C cables and connectors are properly seated. If problem persists, see your DRAC documentation. E2020 CPU Config processor configuration failure. Check screen for specific error messages. E2021[...]

32 About Y our Sy stem E2112 Mem Spare Crd # DIMM ## The system BIOS has spared the me mory because it has determined that the memory had too many errors. "## & ##" repr esents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message. See "T roubleshooting System [...]

About Y our Sy stem 33 Solving Problems Describe d by LCD Status Messag es The code and te xt of the status me ssages on the LCD (see T able 1-5) can often specify a very precise fault cond ition that is easi ly corr ected. F or exa m p l e , i f t h e c o de E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1.[...]

34 About Y our Sy stem • Clear the SEL — Y ou can perform this task remotely , but you will lose the event his tory for the sys tem. • P ower cycle — T urn off the system an d disconnect it from the electrical outlet; wait approxima tely ten seconds, reconnect the power cable, and restart the system. Any of these actions will r emove fa ult[...]

About Y our Sy stem 35 Warning: The current memory configuration is not validated. Change it to the recommended memory configuration or press any key to continue. This warning message will be displayed when ther e is no any me mory configuration error , but the memory configuration is not recommende d by Dell. Alert! Redundant memory disabled! Memo[...]

36 About Y our Sy stem Error: Remote Access Controller initialization failure Remote Access Controller initialization failur e More than one RAC detected, system halted More tha n one R AC detected Error 8602 – Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors. Mouse cable connector loose or impro[...]

About Y our Sy stem 37 Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecting value F aulty or improperly seated DIMMs or defective sy[...]

38 About Y our Sy stem ROM bad checksum = address Expansion card improperly installed or faulty Sector not found Defective sectors on diskette or hard-disk drive Seek error Defective sectors on diskette or hard-disk drive Seek operation failed F aulty diskette or har d-disk drive Shutdown failure Defective system board Spare bank enabled DIMM spari[...]

About Y our Sy stem 39 W arning Messages A warning messa ge alerts yo u to a po ssible problem and prompts you to respond befor e the system continues a ta sk. F or example, befor e you format a hard drive, a message will warn you th at you may lose all data on the har d drive. W arning messages usually interrupt the task and requir e you to respon[...]

40 About Y our Sy stem[...]

Using the Sy stem Setup Program 41 2 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configurat ion and optional settings. Record the information for future refer ence. Y ou can use the System Setup program to : • Change the system configuration stored in NVR AM a[...]

42 Using the Sy stem Setup Program NOTE: After installing a memory upgrade, it is normal for your sy stem to send a message the first time you start your sy stem. Using the Sy stem Setup Program T able 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. T able 2-1. Setup Menu Ke[...]

Using the Sy stem Setup Program 43 NOTE: For mo st of the options, an y changes t hat you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Figur e 2-1). Figure 2-1. Main Sy stem Setup Program Screen T a[...]

44 Using the Sy stem Setup Program NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options, where applicable. T able 2-2. Sy stem Setup Program Options Option Description System T ime Set up the syste m time System Da te Set up the [...]

Using the Sy stem Setup Program 45 Memory Information Screen T able 2-3 lists the options and descript ions for the inform ation fields that appear on the Memory Information scr een. CPU Information Screen T able 2-4 lists the options and descript ions for the inform ation fields that appear on the CPU Information screen. T able 2-3. Memory Informa[...]

46 Using the Sy stem Setup Program Integrated Devices Screen T able 2-5 lists the options and descript ions for the information fields that appear on the Integrated Devices screen. Adjacent Cache Line P refetch Enable/Disable system op timization for sequen tial memory a ccess Hardwa re P refetcher Enable/Disable the har dware prefe tcher Demand-B [...]

Using the Sy stem Setup Program 47 PCI IRQ Screen T able 2-6 lists the options and descript ions for the inform ation fields that appear on the PCI IRQ screen. Serial Communication Screen T able 2-7 lists the options and descript ions for the inform ation fields that appear on the Serial Communication screen. I/O A T DMA Engine Disabled / Enabled T[...]

48 Using the Sy stem Setup Program Embedded Server Manage ment Screen T able 2-8 lists the options and descript ions for the information fields that appear on the Embedded Se rver Management screen. Sy stem Security Screen T able 2-9 lists the options and descript ions for the information fields that appear on the System Security scre en. F ailsafe[...]

Using the Sy stem Setup Program 49 T rusted Platform Module (TPM) Security Screen T able 2-10 lists the options and descript ions for the information fields that appear on the TPM Security screen. T able 2-10. TPM Security Screen Options Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the foll owin[...]

50 Using the Sy stem Setup Program trained service technician changes the password jumper setting to disable the passwords, and erases the existing pass words. This procedure is described in "Disabling a F orgotten P a ssword" on page 162. Using the Sy stem Password After a system password is assigned , only those who know the passwo rd h[...]

Using the Sy stem Setup Program 51 T o erase a character whe n entering your password, pr ess <Backspace> or the left-arrow key . NOTE: T o escape from the field without assigning a sy stem password, press <Enter> to move to another field, or press <Esc> at any time prior to completing step 5. 4 P ress <Enter>. 5 T o confirm[...]

52 Using the Sy stem Setup Program If an incorrect system password is entered, the system displa ys a message a nd prompts you to re-enter your passwor d. Y ou have three attempts to enter the correct password. After the thir d unsucce ssful attempt, the system displays "Number of Unsuccessful P assword A ttempts" and then displays "[...]

Using the Sy stem Setup Program 53 3 In the Setup Program, open the System Security Scr een and verify that the Pa s s w o r d S t a t u s is set to Unlocked . 4 Select System P assword and press <Enter>. Enter a new passwor d for both "Enter P assword " and "Confirm P asswor d." 5 Ve r i f y t h e System P assword is stil[...]

54 Using the Sy stem Setup Program Operating With a Setup Password Enabled If Setup P assword is set to Enable d, you must enter the correct setup passwor d before you c an modify mos t of the System Setup optio ns. When you start the System Setup program, the program prompts you to enter a passw ord . If you do not enter the corr ect password in t[...]

Using the Sy stem Setup Program 55 • Virtual Media Configuration • LAN User Configuration • Reset T o Default • System Event Log Menu NOTE: T o remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. F or additional informatio n on using BMC, see the documentation for the BMC and syste[...]

56 Using the Sy stem Setup Program[...]

Installing Sy stem Components 57 3 Installing Sy stem Components This section describes how gain access to the system and to install the following system componen ts: • Hard drives • Replacing a har d drive carrier • P ower supplies • System fans • Cooling shroud • SAS controller card • R AID battery • Configuring the boot device ?[...]

58 Installing Sy stem Components Recommended T o ols Y ou may need the following items to pe rform the procedures in t his section: • K ey to the system k eylock • #2 Phillips screwdriver • Common scre wdriver • W rist grounding strap • Conductive foam pad (recomm ended) Inside the Sy stem CAUTION: Only trained service technicia ns ar e a[...]

Installing Sy stem Components 59 Figure 3-1. Inside the Sy stem Removing and Installing the T o p Cover CAUTION: If the sy stem is r ack mounted, make sure the rack is anchored securely so it will not t ilt forward when the server is extended. A crush hazard exists if the rack tilts forward. This could cause serious injury and/or death. 1 Front fan[...]

60 Installing Sy stem Components CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precaution s, working inside the computer , and protecting against electrostatic discharge. NOTICE: For [...]

Installing Sy stem Components 61 Figure 3-2. Removing the T op Cover 1 Latch 2 Latch release lock 3 Alignment J hooks 3 1 2[...]

62 Installing Sy stem Components Hard Drives This subsection describes how to inst all and configure SA S or SA T A hard drives in the system' s internal hard drive bays. Y our system features up to five 3.5-inch har d drives, or eight 2.5 -inch hard drives. All drives connect to the system board through one of several optional SAS backplanes [...]

Installing Sy stem Components 63 1 P ress the drive blank r elease in the direction of the arrow . 2 P ry the ends of the blank outward until the blank is free. F or 2.5-inch hard drive configurations , r emove the blank as you would the 2.5-inch hard drive carrier : 1 Open the drive blank release handle to r elease the blank. See F igure 3-3. 2 Sl[...]

64 Installing Sy stem Components F or 3.5-inch hard drive co nfigurations, the drive blank is keyed to ensure correct insertion into the dr ive bay . T o install a 3.5-inch drive blank, insert and rotate in the k e yed side of the bl ank into the drive bay and press evenly on the other end of the blank until it is fully inserted and la tched. F or [...]

Installing Sy stem Components 65 Figure 3-4. Removing a Hot-Plug Hard Drive 4 Slide the hard drive out until it is free of the drive bay . 5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay . See "Installing a Drive Blank" on page 63". Installing a Hot-Plug Hard Drive NOTICE: When installing a hard [...]

66 Installing Sy stem Components 1 If a drive blank is present in the bay , remove it. See "Removing a Drive Blank" on page 6 2. 2 Open the handle on the hard drive carrier . 3 Insert the hard drive carrier into the drive bay until the carrier contacts the backplane. 4 Close the handle to lock the drive in place. Replacing a Hard Drive Ca[...]

Installing Sy stem Components 67 Figure 3-5. Installing a SAS Hard Drive Into a SA T Au Drive Carrier Installing a SA T A Hard Drive Into a SA T Au Hard Drive Carrier NOTE: The SA T Au drive carrier is labeled "SA T Au" and also has marks indicating the SAS and SA T A mounting screws. 1 Insert the SA T A hard drive into the SA T Au hard d[...]

68 Installing Sy stem Components Power Supplies Tw o p o w e r s u p p l i e s power your system. NOTE: Y our sy stem can operate using only one power supply, but with severely degraded performance. Removing a Power Supply NOTICE: The sy stem requires one power supply for the sy stem to operate normally . The sy stem is in the redundant mode when t[...]

Installing Sy stem Components 69 Figure 3-6. Removing a Power Supply Installing a Power Supply 1 W ith the power -supply lever in the e x tended position, slide the new power supply into the chassis. See F igure 3-6. 2 Rotate the lever toward the power suppl y until it is completely flush with the power -supply faceplate and the power supply latch [...]

70 Installing Sy stem Components 3 Connect the power cable to the power supply , and plug the cab le into a power outlet. NOTE: After installing a new power supply , allow several seconds for the sy stem to recognize the power supply and determine whether it is working properly . The power supply status indicator will turn green to signify that the[...]

Installing Sy stem Components 71 3 P osition the fan between the chassis guides. 4 Lower the replacement fan into the chassis until it s naps into place. Hot-plugging a Fron t Sy stem Fan CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Inform[...]

72 Installing Sy stem Components Figure 3-7. Hot-plugging a Front Sy stem Fan Removing a Back Sy stem Fan CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precaution s, working inside th[...]

Installing Sy stem Components 73 3 Squeeze the fan loop ha ndles to unlatch the fan from the back system f an housing. 4 P ull the fan straight up from the fan cage to clear the back system fan housing. Installing a Back Sy stem Fan CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components[...]

74 Installing Sy stem Components 6 P osition the fan in the fan housing. 7 Lowe r the replacement fan into the housing until it snaps into place. Removing a Back Sy stem Fan Housing CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information[...]

Installing Sy stem Components 75 Figure 3-8. Removing a Back Sy stem Fan Housing Installing a Back Sy stem Fan Housing CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in side the sy stem. See your Product Information Guide for complete inform ation about safety precautions, worki[...]

76 Installing Sy stem Components 4 Lowe r the replacement fan housing into the chassis until it sna ps into place. Cooling Shroud The cooling shroud directs airflow over the processors . NOTICE: Never operate your sy stem with the cooling shroud remove d. The sy stem can overheat quickly resulting in a shutdo wn of the sy stem a nd the loss of data[...]

Installing Sy stem Components 77 Figure 3-9. Removing the Cooling Shroud Installing the Cooling Shroud NOTICE: When installing the cooling shroud, ensure that the shroud does not damage sy stem cabling. 1 Ensure power is r emoved. 2 Open the system. See "Removi n g the T op Cover" on page 60. 3 P osition the shroud guides ab ove the slots[...]

78 Installing Sy stem Components SAS Controller Card Y our system includes a dedicated slot for a SAS controll er car d. The SAS controller car d provides the SAS storag e subsystem for your system ’s internal hard drives. The opti onal SAS R AID cont roller car d allows you to set up any internal har d drives in a RA ID config uration. Although [...]

Installing Sy stem Components 79 Figure 3-10. SA S RA ID Controller Card 1 R AID battery connector 2 Controller connector (2) 3 RA I D D I M M 4 Card latch 2 4 3 1[...]

80 Installing Sy stem Components Removing a SAS Controller Card NOTICE: See "Protecting Against Electrostatic Di scharge" in the safety instructions in your Product Information Guide. 1 En s u re p o we r i s re m o ve d . 2 Open the system. See "Removing the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emovi[...]

Installing Sy stem Components 81 Figure 3-11. 2.5-Inch SAS / SAS RAID Cabling 10 7 6 5 8 9 2 1 4 3[...]

82 Installing Sy stem Components 1 SAS backplane 2 SAS A connector 3 GND/12V connector 4 Controller 0 connector 5 Controller 1 connector 6 SA T A_A connector (on sy stem board) 7 SA T A_A connector (on Power Interposer Board) 8 Power Interposer Board (PIB) 9 PIB power connector 10 SAS B connector[...]

Installing Sy stem Components 83 Figure 3-12. 3.5-Inch SAS / SAS RAID Cabling 8 4 2 5 6 3 7 1 9 10[...]

84 Installing Sy stem Components RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier . Se e F igure 3-13. 2 Locate the battery carrier slots at the left of the processors. 3 Place the controller cabling harnesses be tween the battery carrier clips and the chassis. 4 Insert the battery carrier and RAID ba ttery [...]

Installing Sy stem Components 85 Figure 3-13. Installing a RAID Battery Removing a RAID Bat tery 1 Remove the SAS controller card. See "Removing a SAS Controller Card" on page 80 2 P ull the RAID battery carrier latch away from the chassis. 3 Lift the R AID battery carrier out of the system. 4 Gently pulling back the two guides holding th[...]

86 Installing Sy stem Components Configuring the Boot Device NOTE: Sy stem boot is not supported from an external device attached to a SAS or SCSI adapter . See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard dri ve, the drive must be attached to the primary (or boo[...]

Installing Sy stem Components 87 Figure 3-14. Installing and Removing PCI Express Cards 4 Remove the filler bracket on the slot that you are using. NOTE: Keep the filler bracket if you need to remove the expansion card. Filler brackets must be installed over empt y exp ansion-card slots to maintain Federal Communications Commission (F CC) certifica[...]

88 Installing Sy stem Components NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot at the botto m of the bracket slot. 6 Close the expansion-car d retainer . See F igure 3-14. 7 Connect any internal or external cable(s) to the e xpansion card. 8 Close the system. See "Install ing the T op Cover" on page [...]

Installing Sy stem Components 89 2 P ull the locking handle until the drive releases from the chassis. See Fi g u r e 3 - 1 5 . 3 Remove the drive from the chassis. Figure 3-15. Removing the Optical Drive Installing the Optical Drive 1 Insert the drive fully into the ch assis until it snaps into pla ce. 2 P ush the locking handle into the driv e to[...]

90 Installing Sy stem Components Replacing an Optical Drive Mounting T ray Removing an Optical Drive From an Optical Drive M ounting T ray 1 Remove the optical drive from the system. See "Removing the O ptical Drive" on page 88. 2 Disconnect the ribbon cable from the back of the optical drive. See F igure 3-16.[...]

Installing Sy stem Components 91 Figure 3-16. Optical Drive and Optical Drive Mounting T ray 3 Unscrew the optical drive retaining screw . 4 P ull the retaining brack et away from the optical drive. 5 Remove the optical drive from the optical drive mounting tray . 1 Optical drive 2 Ribbon cable 3 Hole in optical drive 4 Retaining screw 5 Retaining [...]

92 Installing Sy stem Components Installing an Optical Drive Into an Optical Drive Mounting T ray 1 Slide the optical drive onto the left si de alignment pins of the optical drive mounting tray . 2 Angle the retaining brack et tab into the optical drive moun ting tray notch. 3 P ress the r etaining bracket against the optical drive, ensuring the al[...]

Installing Sy stem Components 93 • Mirrored mode r equires the same DIMM type across and up-and-down channels. • In Single Channel Mod e, a DIMM must be p opulated in the B ranch 0, Channel A, DIMM 1 slot first, then you can po pulate the Channel A up to all 8 DIMMs. • F or the Dual Channel Mode, the memo ry capacity upgrade path would be to [...]

94 Installing Sy stem Components Memory Mirroring Support The system supports memory mirroring if 16 identical memory m odules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enab led. In a mirrored configuration, the total av ailable system memory is one-half of the t[...]

Installing Sy stem Components 95 NOTE: The single DIMM configuration is for troubleshooting. 24 DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM A5 DIMM A6 DIMM B1 DIMM B2 DIMM B3 DIMM B4 DIMM B5 DIMM B6 DIMM C1 DIMM C2 DIMM C3 DIMM C4 DIMM C5 DIMM C6 DIMM D1 DIMM D2 DIMM D3 DIMM D4 DIMM D5 DIMM D6 Spare Mode / Mirror Mode 28 DIMM A1 DIMM A2 DIMM A3 DIMM A4 DI[...]

96 Installing Sy stem Components Removing a Memory Riser CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precaution s, working inside the computer , and protecting against electrostatic[...]

Installing Sy stem Components 97 Figure 3-17. Removing a Memory Riser 1 Memory riser cover 2 System boar d connector 3 Memory riser card 4 Memory riser latch 5 Back fan housing 1 2 3 4 5[...]

98 Installing Sy stem Components Installing a Memo ry Riser CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precaution s, working inside the computer , and protecting against electrosta[...]

Installing Sy stem Components 99 • If memory mirroring is r equired, FBDIMMs installed in the same sock et positions (numbers ) across the two branches must be identical . F or example, DIMMs A1 and B1 must be iden tical to DIMMs C1 and D1. • Additional memory can be added by in stalling identical pairs of DIMMs in the lowest numbered available[...]

100 Installing Sy stem Components Figure 3-18. Installing Memory Modules 4 Insert the bottom edge of the DIMM into the socket. 5 Pu sh down on the top edge of the DI MM. The levers at each end of the DIMM socket will close. Make su re the levers close secur e ly . 6 Lowe r the memory riser DIMM cover over the DIMM slots. 7 Line up the hooks in the [...]

Installing Sy stem Components 101 Removing Memory Modules CAUTION: Use extreme care when removing DIMMs. T oo much pressure can damage the connector . Apply only enough pressu re on the plastic levers to release the DIMM. 1 Remove the Memory Riser Cover . See "Removing the Memory Riser Cover" on page 99. 2 Open the plastic levers on each [...]

102 Installing Sy stem Components 2 Open the system. See "Removing the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 76. NOTICE: When you remove the processor heat sink, the possibility exists that the processor might adhere to the processor heat sink and be removed from the sock[...]

Installing Sy stem Components 103 Figure 3-19. Installing and Removing a Processor Heat Sink 1 Blue tab 2 Heat sink retenti on clip 3 Back notches 4 Sides notches 5 Retention clip sides 1 5 3 4 2[...]

104 Installing Sy stem Components 5 If the processor heat sink has not separated from the processor , carefully rotate the processor heat s ink in a clockwise, then counterclockwise , direction until it r eleases from the processor . Do not pry the processor heat sink off of the processor . NOTICE: If you are going to reinstall the same processor a[...]

Installing Sy stem Components 105 Figure 3-20. Removing and Installing a Pr ocessor NOTE: If you are removing processor 1 or processor 4, pull upward on the blue plastic tab next to the socket to open the socket-release lever . 3 Lift the processor out of the socket an d leave the release lever up so that the socket is r eady for the new processor [...]

106 Installing Sy stem Components 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 76. 4 Unpack the new processor . If any of the pins on the processor appear bent, see "Getting Help" on page 165. 5 If you are adding an additional proce ssor , remove the processor filler blank from the socket by pressing i[...]

Installing Sy stem Components 107 NOTICE: Identifying the pin-1 corners is crit ical to positi oning the processor correctly . Pin-1 corners of processors 3 and 4 are opposite orientation of pin-1 corners of processors 1 and 2. Identify the pin-1 corner of the processo r by locating the tiny gold triangle on one corner of the processor . Place th i[...]

108 Installing Sy stem Components 12 P ress <F2> to enter th e System Setup program, and check that the processor information matches the new system configuration . See "System Setup Options" on page 43. 13 Run the system diagnostics to verify that the new processor operates correctly . See "R unning the System Diagnostics"[...]

Installing Sy stem Components 109 Figure 3-22. Replacing the Sy stem Battery 6 Place the new battery with the "+" fa cing up into the battery connector and gently press down on the ba ttery until it snaps into place. 7 Install the memory risers on the left side of the system. See "Installing a Memory Riser" on page 98 8 Install [...]

110 Installing Sy stem Components Activating the NIC TOE T o add TCP/IP Offload Engine (TOE) functionality to the system, install the TOE NIC hardwar e key in the TOE_KEY socket on the system boar d. See "System Board Jumpers and Connectors" on page 153. I/O Riser Removing the I/O Rise r CAUTION: Only trained service technicia ns ar e aut[...]

Installing Sy stem Components 111 Figure 3-23. Removing I/O Riser Installing the I/O Riser 1 Align the I/O riser card with its corresponding card connector on the system board, the car d latch (at the front), and the expansion slot (at the back). 2 Slide the card down until it seats in its connector . 3 Rotate the retention latch at the back of the[...]

112 Installing Sy stem Components Installing a DRAC The Dell Remote Assistant Card (D RA C) attaches to the I/O riser . CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precaution s, wor[...]

Installing Sy stem Components 113 Figure 3-24. Installing a DRAC 1 I/O Riser 2 Ribbon cable 3 I/O Riser metal tab 4 DRAC mounting hole 5 DRAC mounting post 6 DRAC notch 7D R A C 1 2 7 6 3 4 5[...]

114 Installing Sy stem Components 4 Slide the DRA C onto the metal tab of the I/O riser . 5 Align the DR AC with the thr ee DRA C mounting posts on the I/O riser . CAUTION: T o prevent damage to components on t he I/O riser , support the I/O riser at each of the plastic clips. 6 P ress the DR AC onto the I/O riser until three DRA C mounti ng posts [...]

Installing Sy stem Components 115 Figure 3-25. Removing the SAS B ackplane (3.5-inch Hard Drives) 5 Disconnect the control panel connector from the front of the SAS backplane. See F igure 3-25. 1 Fan connector 2 SAS backplane 3 Control panel connector (front) 4 SA T A A connector 5 Control panel connector (back) 6 SAS A connector 7 GND/+12V connect[...]

116 Installing Sy stem Components 6 Disconnect the GND/+12V connector from the SAS backplane. See F igure 3-25. 7 Disconnect the SAS A connector from the SAS backplane. See F igure 3-25. 8 Disconnect the SA T A_A connector from the SAS backplane. See F igure 3-25. 9 Pu ll the blue plunger on the SAS back plane forward and then lift the SAS backplan[...]

Installing Sy stem Components 117 2 Open the system. See "Removi n g the T op Cover" on page 60. 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 76. 4 Remove the processor heat sinks. See "Removing a P rocessor Heat Sink" on page 101. 5 Remove the hard drives. See "Har d Drives" on pag[...]

118 Installing Sy stem Components Figure 3-26. Removing the SAS B ackplane (2.5-inch Hard Drives) 7 Disconnect the SAS B cab le from th e SAS backplane. See F igure 3-26. 8 Remove the cable guide. See F ig ure 3-26. 1 SAS backplane 2 Latch 3 SAS A connector 4 SAS B connector 5 Cable guide 6 Backplane power connector 7 Chassis hook 6 7 5 4 3 1 2[...]

Installing Sy stem Components 119 9 Disconnect the backplane power cable. See F igure 3-26. 10 Depress the latch and lift the SAS backplane off the chassis hooks. See Fi g u r e 3 - 2 6 . 11 Remove the SAS backplane from the chassis. Installing the SAS Backplane (2.5" Hard Drives) 1 P osition the SAS backplane above the chassis hooks. Se e F i[...]

120 Installing Sy stem Components Figure 3-27. Removing the Power Interposer Board 6 Disconnect the SA T A PLANAR connector from the back of the PIB. See Fi g u re 6 - 7 . 7 Disconnect the PLANAR connector from the PIB. See F igure 6-7. 1 Power Interposer Board (PIB) 2 PIB power 3 SA T A_MODULE connector 4 CDROM connector 5 Chassis hook 6 Latch 7 F[...]

Installing Sy stem Components 121 8 Depress the latch and lift the PIB o ff the chassis hooks. See F igure 3-27. 9 Remove the PIB from the chassis. Installing the Power Interposer Board 1 P osition the P ower Interposer bo ard above the chassis hooks. See Fi g u r e 3 - 2 7 . 2 P ress down on the P owe r Interpos er board until the latch snaps. 3 C[...]

122 Installing Sy stem Components Sy stem Board (Service-only Procedure) Removing the Sy stem Board Figure 3-28. Removing the Sy stem Board 10 11 9 8 7 6 14 13 12 1 5 4 3 2[...]

Installing Sy stem Components 123 CAUTION: Exercise care when removing the sy stem board to prevent damage to cables, connectors, and components. 1 Ensure power is r emoved. 2 Disconnect any USB, VGA, and serial connections on the back of the chassis. 3 Remove the top cover . See "Removing the T op Cover" on page 60. 4 Remove the cooling [...]

124 Installing Sy stem Components 16 Lift the ZIF levers on processors 1 an d 4 to facilitate removing the heat sink retention bracket. 17 Remove the heat sink retention bracket by r emoving the eight screws that hold it to the system board. 18 Disconnect the PWR DIST CONN connectors from the system board at J9K1 and J9K2. 19 Disconnect the SIGNAL [...]

Installing Sy stem Components 125 9 Install the heat sin k retention bracket, ensuring the blue lifts are under the ZIF levers. Secure the heat sink retention bracket with eight screws. 10 Lower the ZIF levers on processors 1 and 4. 11 Lower the center bra ce into the chas sis until the brace locks snap into place. 12 Route the SA T A_A cable throu[...]

126 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 127 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewh ere in your sys[...]

128 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshootin g procedures for ext e rn a l d e vi c e s attached to the system, such as the mo nitor , keyboar d, or mouse. Before you perform any of the procedures, see "T roubleshooting Exte rnal Connections" on page 129. T roubleshooting IRQ Assignment Co[...]

T roubleshooting Y our Sy stem 129 T roubleshooting Extern al Connections Loose or improperly connected cables ar e the most likely source of problems for the system, monitor , and other peri pherals (such as a printer , keyboard, mouse, or other e xternal device). Ensur e that all e xternal cables ar e secur ely attached to the external connectors[...]

130 T roubleshooting Y our Sy stem In this system configuration, the monitor cable should normally be connected to the connector on the ex pansion card, not to the system’s integrated video connector . 3 Determine whether the system has moni tors attached to both the front and back video connectors. The system supports only one monitor a ttached [...]

T roubleshooting Y our Sy stem 131 If the problem is not r esolved, see "Getting Help" on page 165. T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnostic test. See "Using P owerEd ge Diagnostics" on page 14[...]

132 T roubleshooting Y our Sy stem 2 If the problem is confined to a partic ular application, see the application documentation for specific port configuration r equirements that the program may r equire. 3 Run the appropriate online diagnostic te st. See "Using P owerEdge Diagnostics" on page 149. If the tests run successfully but the pr[...]

T roubleshooting Y our Sy stem 133 2 Remove power from the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunction ing device to the other USB connector . 4 T urn on the system and the reconnected de vice. If the problem is resolv ed, the USB connector might be defective. See "Getting Help" on page 165. 5 If [...]

134 T roubleshooting Y our Sy stem • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC' s documentation. 4 Enter the System Setup program and co nfirm that th[...]

T roubleshooting Y our Sy stem 135 6 Close the system. See "Installin g the T op Cover" on page 60. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly , see "Getting Help" on page 165. 8 If the system star ts properly , shut down the system and [...]

136 T roubleshooting Y our Sy stem 5 Run the system board tests in the system diagnostics. See "Executing System Diagnostics" on page 150. If the tests fail, see "G etting Help" on page 165. T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses syste[...]

T roubleshooting Y our Sy stem 137 T roubleshooting Power Supplies Problem • System-status indicators are amber . • P ower-supply fault indicators are amber . • F ront panel status LCD ind icates a problem with the power supplies. Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of th [...]

138 T roubleshooting Y our Sy stem 5 Install a new powe r supply . See "Installing a P ower Supply" on page 69. If the problem persists, see "Getting Help" on page 165. T roubleshooting Sy stem Cooling Problem Systems manageme nt software issues a fan-related error message. Action Ensure that none of the following conditions exi[...]

T roubleshooting Y our Sy stem 139 3 Locate the faulty fan indicated by the LCD display or diagnostic software. F or the identification numb er of each fan, see Figur e 3-1. 4 Ensure that the faulty fan's power cabl e is firmly attached to the fan power connector . Se e "System F ans" on page 70. NOTE: W ait 30 seconds for the sy ste[...]

140 T roubleshooting Y our Sy stem If the amount of memory installed matches the system memory setting, go to step step 14. 4 Remove power from the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Removing the T op Cover" on page 60. 6 Remove the memory risers. See "Removi[...]

T roubleshooting Y our Sy stem 141 14 If a memory error occurs: a Remove power from the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Removi n g the T op Cover" on page 60. c P erform step c through step f in step 13 for each memory module installed. If the problem persists,[...]

142 T roubleshooting Y our Sy stem If the problem is not r esolved, see "Getting Help" on page 165. T roubleshooting a Hard Drive Problem • Device driver error . • One or more har d drives not recognized by the system. Action CAUTION: Only trained service technicia ns ar e authorized to remove the sy stem cover and access any of the c[...]

T roubleshooting Y our Sy stem 143 5 Ensure that the r equired device drivers for your controller card ar e installed and are configur ed correctly . See the operating system documentation for more information. NOTICE: Do not perform the following step if you have a SAS RAID controller card. 6 If you have the non-RAID SAS controller card, remove th[...]

144 T roubleshooting Y our Sy stem T roubleshooting a SAS or SAS RAID Controller Card NOTE: When troubleshooting a SAS or SAS RAID controller card, also see the documentation for your operating sy stem and the controller card. Problem • Error message indicates a problem with the SAS or SAS RAID controller card. • SAS or SAS RAID controller car [...]

T roubleshooting Y our Sy stem 145 7 Ensure that the controller card is firmly seated in its connector . See "SAS Controller Card" on page 78 . 8 If you have a SAS R AID controller card, ensur e that the following R AID components are properly installed and connected: •M e m o r y m o d u l e • Battery 9 V erify that the cable connect[...]

146 T roubleshooting Y our Sy stem 1 Run the appropriate online diagnostic te st. See "Using the System Setup P rogram" on page 41. 2 Remove power from the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Removing the T op Cover" on page 60. 4 En su re t ha t ea c h e[...]

T roubleshooting Y our Sy stem 147 T roubleshooting Processors Problem • Error message indicates a p rocessor problem. • F ront panel status LCD indicates a problem with the processors or system board. • A processor heat sin k is not installe d for each processor . Action CAUTION: Only trained service technicians are authorized to remove the [...]

148 T roubleshooting Y our Sy stem c Remove all the processors. See "P rocessors" on page 101. d Install a processor into the sock et for processor 1. See "P rocessors" on page 101. NOTE: T o locate the processors, see Figure 3-1. e Close the system. See "Install ing the T op Cover" on page 60. f Reconnect the system t[...]

Running the Sy stem Diagnostics 149 5 Running the Sy stem Diagnostics If you experience a problem with your system, ru n the diagnostics befor e calling for technical assistan ce. The purpose of the diag nostics is to test your system's hardware without r equiring ad ditional equipm ent or risking data loss. If you are unable to fix the pr obl[...]

150 Running the Sy stem Diagnostics • View error messages that inform you of prob lems encountered during testing. When to Use the Sy stem Diagnostics If a major compo nent or dev ice in the system does not operate properly , component failure may be in dicated. As long as the microprocessor and the system's input/output devices (monitor and[...]

Running the Sy stem Diagnostics 151 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and a llows you to select the devi ce(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devic[...]

152 Running the Sy stem Diagnostics Viewing Information and Results The tabs in the Custom ize window pr ovide information about the test and the test results. The following tabs are available: • Res ul t s — Displays the test that ran and the re sult. • Errors — Displays any errors that occurr ed during the test. • Help — Displays info[...]

Jumpers and Connectors 153 6 Jumpers and Connectors This section provides specific information ab out the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers and Connectors F igu re 6- 1 shows the l ocation of the co nfiguration jumpers and connectors on the system board. T able 6-1 lists the jumpe[...]

154 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers and Connectors Sy stem Board Connectors See F igure 6-1 an d T able 6 -2 for the loca tion and description of system board connectors. T able 6-1. Sy stem Board Jumpers Jumper Location Setting Description Clear NVRAM J7E2 1 - 3 3 - 5(default) Clear NVR AM Normal mode P assword enable J7E2[...]

Jumpers and Connectors 155 T able 6-2. Sy stem Board Connectors Connector Description 1 J1A1 F AN 7 2 J3E3 I/O RISE R 3 J4A3 PCIE_X4_7 4 J4A4 PCIE_X4_6 5 J5A1 PCIE_X4_5 6 J5A2 PCIE_X8_4 7 J6A1 PCIE_X8_3 8 J7A1 PCIE_X8_2 9 J7A2 PCIE_X8_1 10 J8A1 SERIAL 11 J8B2 F AN 6 12 J8A2 VGA 13 J9A1 USB_1-2 14 J8A3 F AN 8 15 J8F1 MEMORY RISER_B 16 J9D1 MEMOR Y R[...]

156 Jumpers and Connectors SAS Backplane Connectors F igure 6-3 shows the locations of the connectors on the SAS backplane for 2.5-inch systems. 27 J5E1 T OE KEY HEA DER 28 J3E4 INT -USB 29 J3E2 SA T A_A 30 J1F1 MEMOR Y RISER_D 31 XBT1D1 BA TTER Y 32 J2D2 MEMOR Y RISER_C 33 J1B2 F AN 5 T able 6-2. Sy stem Board Connectors Connector Description[...]

Jumpers and Connectors 157 Figure 6-2. SAS Backplane Connecto rs (2.5-Inch Sy stem) (Front) 1 Drive 0 2 Drive 1 3 Drive 2 4 Drive 3 5 Drive 4 6 Drive 5 7 Drive 6 8 Drive 7 1 2 3 4 8 7 6 5[...]

158 Jumpers and Connectors Figure 6-3. SAS Backplane Connect ors (2.5-Inch Sy stem) (Back) F igure 6- 4 and F igur e 6-5 show t he loca tions of the connectors on the SAS backplane for 3.5-inch systems. 1 SAS B 2 SAS_A 3 Backplane power 3 1 2[...]

Jumpers and Connectors 159 Figure 6-4. SAS Backplane Connectors : 3.5-inch x5 Option (Front) 1 SA T A_MODULE 2 CDROM 3 F ans (right) 4 Hard disk 4 5 Hard disk 3 6 Fans (left) 7 Hard disk 2 8 Hard disk 1 9 H ard disk 0 10 Control panel 10 9 8 7 5 6 4 1 2 3[...]

160 Jumpers and Connectors Figure 6-5. SAS Backplane Connectors: 3.5-inch x5 Option (Back) Power Interposer Connectors F igure 6- 6 and F igur e 6-7 sho w the lo cations for the P ower Interposer connections on 2.5-inch systems. 1 SA T A_A 2 Control Panel 3 Backplane B 4 GND/+12V 5 Backplane A 1 4 3 2 5[...]

Jumpers and Connectors 161 Figure 6-6. Power Interposer Connectors: 2.5-inch x8 Option (Front) Figure 6-7. Power Interposer Connectors: 2.5-inch x8 Option (Back) 1 F an 2 GND/+12v 3 Backplane power 4S A T A _ M O D U L E 5 CDROM 6 F AN 1 SA T A_PLANAR 2 PLANAR 3 Control panel 1 2 3 6 5 4 1 3 2[...]

162 Jumpers and Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 41. The password jumper enables these password featur es or disables them and clears any password (s) currently in [...]

Jumpers and Connectors 163 15 Reconnect your syste m and peripherals to their electrical outlets, a nd turn on the system. 16 Assign a new system and/or setup passwor d. T o assign a new password using the Syst em Setup program, see "A ssigning a System P ass word" on page 50.[...]

164 Jumpers and Connectors[...]

Getting Help 165 7 Getting Help Obtaining Assistance If you experience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "T roubleshooting Y our System" on page 127 for information and procedures that pertain to the problem your computer is experiencing. 2 See "R unni[...]

166 Getting Help Online Services Y ou can learn about Dell products and services on the fo llowing websites: www .dell.com www .dell.com/ap (Asian/P acific countries only) www .dell.com/ jp (Japan only) www .euro .dell.com (Europe only) www .dell.com/la (Latin American and Caribbean countries) www .dell. ca (Canada only) Y ou can access Dell Suppo [...]

Getting Help 167 Automated Order -Status Service T o check on the status of any Dell products that you have ordered, you can go to support.dell.com , or you can cal l the automated order - status service. A recor ding prom pts you for the information needed to locate and report on your order . F or the telephone numb er to call for your region, see[...]

168 Getting Help 1 Call Dell to obtain a Return Material Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call f or your region, see "Contacting Dell " on page 170. 2 Include a copy of the invoice and a letter describing the reason for the retu rn . 3 Include a copy of the[...]

Getting Help 169 Diagnostics Checklist Name: Date: Address: Phone num ber: Service T ag (bar code on the ba ck or bottom of the computer): Express Service Code: Return Material A uthorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, ver[...]

170 Getting Help Contacting Dell F or customers in the United States, call 800- WW W .DELL (800.999 .3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, pack ing slip, bill, or Dell product catalog. Dell provides several onli ne and telephone-based support and service options. A[...]

Glossary 171 Glossary A— Ampere(s). AC — Alternating current . ACPI — Advanced Configuration and P ower In terface. A standar d interface for enabling the operating system to direct configuration and power manage ment. AMBIENT TEMPERATURE — The temperatur e of the area or room wh ere the system is located. ANSI — American National Standar[...]

172 Glossary <Ctrl><Alt><Del>. Otherwise, you must re start the system by pressing the r eset button or by turning th e system off and then back on. BOOTABLE DISKETTE — A diskette th at is used to start you r system if the system will not boot from the har d drive. BTU — British thermal unit. BUS — An information pathway bet[...]

Glossary 173 the output. DEVICE DRIVER — A program that allows the operating system or some other program to interface correctly with a periph eral. Some device drivers—such as network drivers—must be loaded from the config.sys file or as memory-resident programs (usually , from the autoexec.bat file). Others must load when you start the prog[...]

174 Glossary EXPANSION BUS — Y our system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. EXPANSION CARD — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system board. An expansion card adds some specialized function to the sy[...]

Glossary 175 H — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s R AM and I/O memory addresses for devices. In text, hexadecimal numbers ar e often followed by h. HEADLESS SY STEM — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally , headl[...]

176 Glossary KB — Kilobyte(s); 1024 bytes. K BPS — Kilobi t(s) per se cond. KB PS — Kilobyte(s) per second. KEY COMBINATION — A command requiring you to press multiple k eys at the same time (for example, <Ctrl> <Alt><Del>). KG — Kilogram(s); 1000 grams . K H Z — Kilohertz. KMM — Keyboa rd/monitor/mouse. KVM — Keyb[...]

Glossary 177 M A H — Milliampere-hour(s). M B — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However , when referring to har d-drive capacity , the term is often rounded to mean 1,000,000 bytes. M BPS — Megabits per second. MB PS — Megabytes per second. MBR — Master boot record. MEMORY ADDRESS — A specific location, [...]

178 Glossary NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. PARITY — Redundant information that is associated with a block of data. PARTITION — Y ou can divide a hard drive into multiple physica[...]

Glossary 179 RAID — Redundant array of independent disks. A method of providing data redundancy . Some common implementations of RAI D i n c l u de RA I D 0 , RAI D 1 , RA I D 5, RAID 10, and R AID 50. See also guarding, mirroring, and striping. RAM — Random-access memory . The sys tem’s primary temporary storage ar ea for program instruction[...]

180 Glossary SMP — Symmetric multiprocessing. Used to desc ribe a system that has two or mor e processors connected via a high-bandwidth link and managed by an operating system, where each processo r has equal access to I/O devices. SNMP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely mo nito[...]

Glossary 181 by changing settings in the configuration softwar e for the devices. UNIX — An operating system written in the C programming language. A pr ecursor to Linux. UPLINK PORT — A port on a network hub or switch used to con nect to other hubs or switches without r equiring a crossover cable. UPS — Uninterruptible power supply . A batte[...]

182 Glossary W— W att(s). WH — W att-hour (s). WIN . INI FILE — A start-up file for the W indows operating system. When you start W indows, it consults the win.ini file to determine a variety of options for the W indows operating environment. The win.ini file also usually includes sections that contain optional settings for W indows applicati[...]

Index 183 Index A alert me ssages, 39 B back-panel features, 1 9 baseboar d management controller BMC, 5 4 configuration, 5 4 battery RA I D , 8 4 removing ,8 5 system, 1 0 8 replacing , 108 troubleshooting ,1 3 6 blank drive installing ,6 3 removing ,6 2 memory , 9 2 power supply , 6 8 , 1 3 7 processor filler , 1 0 6 s p a c e , 50, 53 BMC, 54 bo[...]

Index 184 D damaged system troubleshooting, 1 3 5 Dell contacting, 1 7 0 Enterprise T raining and Certification, 1 6 7 diagnostics e x e c u t i n g , 150 messages, 3 9 P o w e r E d g e , 149 running system, 1 4 9 support service, 1 6 7 system, 1 4 9 testing options, 1 5 0 when to use, 1 5 0 drive blank installing, 6 3 re mo vi n g , 6 2 drive car[...]

Index 185 H hard drive indicator codes, 1 5 installing, 6 5 re mo vi n g , 6 4 troubleshooting, 1 4 2 hard drive carrier replacing, 6 6 hot-plug back system fan, 7 3 front sy stem fan, 7 1 installing hard drive, 6 5 installing power supply , 6 9 re mo vi n g h a rd d r i v e , 6 4 removing power supply , 6 8 I indicator codes hard drive, 1 5 power [...]

Index 186 K key b oa rd troubleshooting, 1 3 0 M memory general inst allation guidel ines, 9 2 information screen, 4 5 installing modules, 9 9 installing riser , 9 8 mirroring support, 9 4 non-optimal configurations, 9 3 population rules, 9 8 re mo vi n g m o d u l e s, 1 0 1 re mo vi n g r i s e r , 9 6 re mo vi n g r i s e r c ov er , 9 9 sparing[...]

Index 187 Express add-in car ds, 8 6 installing Express car d, 8 6 IRQ screen, 4 7 IRQ scr een options, 4 7 removing Expr ess card, 8 8 POST changing system password, 5 2 disabling/deleting system password, 5 2 power button/indicator , 1 4 indicator codes, 2 0 power supply blank, 6 8 , 1 3 7 installing, 6 9 re mo vi n g , 6 8 troubleshooting, 1 3 7[...]

Index 188 SAS backplane connectors, 1 5 6 installing (2.5" Hard Dr ives), 1 1 9 installing (3.5" Hard Dr ives), 1 1 6 removing (2.5" Hard Drives), 1 1 6 SAS controller card, 78 SAS controller card cabling guidelines, 80 serial I/O device troubleshooting, 1 3 2 setup passwor d assignin g, 5 3 disabling, 5 4 , 1 6 2 features, 4 9 opera[...]

Index 189 ke yb o a rd , 1 3 0 mouse, 1 3 1 N I C , 133 optical drive, 1 4 1 power supplies, 1 3 7 processor , 1 4 7 SAS or SAS R AID controller card, 1 4 4 serial I/O device, 1 3 2 start-up routine, 1 2 7 system battery , 1 3 6 system memory , 1 3 9 USB device, 1 3 2 v i d e o , 129 w e t s y s t e m, 134 U USB device troubleshooting, 1 3 2 using [...]

190 Index[...]