Dell SC1435 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ SC 1435 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 33 Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 33 Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 34 BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 34 3 Installing Sy stem Co[...]

Contents 5 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Removing the Optical Drive from the Sy stem . . . . . . . . . . . . . . . . 54 Installing the Optical Drive in the Sy stem . . . . . . . . . . . . . . . . . . 54 Removing the Optical Drive from the Drive T ray . . . . . . . . . . . . . . 55 Hard Drives[...]

6 Contents T roubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . 70 T roubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 71 T roubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . 71 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 T roublesh[...]

Contents 7 6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 89 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . 90 Sy stem Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Riser Boar[...]

8 Contents[...]

About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmwar e, applicat[...]

10 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or r eadme files may be included to provide last-m[...]

About Y our Sy stem 11 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connec tors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 6 5 4 3 2 1 8 7 T able 1-2. Front-Panel Indicato rs, Buttons, and Connectors Item Indicator , Button, or Conne[...]

12 About Y our Sy stem 4 Diagnostics indicator lights (4) The four di agnostic indicator lights on the system front panel display error codes during system startup. 5 System status indicator light Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the syst[...]

About Y our Sy stem 13 Back-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a sp[...]

14 About Y our Sy stem NIC Indicator Codes Each NIC on the back panel has an indicator that provides informa tion on network activity and link status. See F igure 1-3. T able 1-4 lists the NIC indicator codes. Figure 1-3. NIC Indicators Diagnostics Indicator Codes The four diagnostic indicator lights on the system fr ont panel display error codes d[...]

About Y our Sy stem 15 T able 1-5. Diagnostic Indicator Codes Code Causes Corrective Action P ossible processor failure. See "T roubl eshooting the Microprocessors" on page 82. Memory failure. See "T roubleshooting System Memory" on page 76. P ossible expansion card failur e. See "T roubleshooting an Expansion Card" on[...]

16 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with t he system. T able 1-6 lists the system messages that can occur and the probab le cause and corrective action for each message. NOTE: If you receive a sy stem message that is not listed in T able 1-6, check the documentation for th[...]

About Y our Sy stem 17 Diskette drive n seek failure Incorrect configuration settings in the System Setup program. R un the System Setup program to correct the settings. See "Using the System Setup P rogram" on page 23. F aulty or improperly installed diskette drive. Replace the diskette. If the problem persists, see "T roubleshootin[...]

18 About Y our Sy stem General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corrected a resource conflict. No action is requ[...]

About Y our Sy stem 19 No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup P r ogram" on page 23. If necessary , install the operating system on your hard drive. See [...]

20 About Y our Sy stem Read fault Requested sector not found The operating system cannot read from the diskette or har d drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensur e that the diskette and har d drive cables are properly connected. See "T roubleshooting a U[...]

About Y our Sy stem 21 Time-of-day not set - please run SETUP program Incorrect T ime or Date settings; faulty system battery . Check the Time and Date settings. See "Using the System Setup P rogram" on page 23. If the problem persists, replace the system battery . See "System Battery" on page 59. Timer chip counter 2 failed F a[...]

22 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

Using the Sy stem Setup Program 23 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Reco rd the information for futur e reference. Y ou can use the System Setup program to: • Change the system configuration stored in NVR A M aft[...]

24 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the ke ys that you use to view or ch ange information on the System Setup program screens and to exit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main [...]

Using the Sy stem Setup Program 25 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and desc riptions for the information fields that appear on the main System Setup program screen. F or related information, s ee "System Security Scr een Options" on page 29. NOTE: The options for the Sy stem Setup program change [...]

26 Using the Sy stem Setup Program Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options ca n include the disk ette drive, CD drive, hard drives, and network. NOTE: Sy stem boot is not supported from an external device attached to a SAS or SCSI adapter . See support.del l.com for t[...]

Using the Sy stem Setup Program 27 Memory Information Screen T able 2-3 lists the descriptions for the in formation fields that appear on the Memory Information screen. CPU Information Screen T able 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. T able 2-3. Memory Information Screen Opti[...]

28 Using the Sy stem Setup Program Enabling AMD™ PowerNow!™ T echnology P owerNow! technology controls your system’s processor performance automatically , dynamically adjusting the operating frequency and voltage accor ding to the task at hand. When an application does not requir e full performance, signific ant amounts of power can be saved.[...]

Using the Sy stem Setup Program 29 Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. T able 2-6. Sy stem Security Screen Options Option Description System P assword Displays the current status of your system's passwor d security feature and allows you to [...]

30 Using the Sy stem Setup Program Exit Screen After you press <Es c> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y[...]

Using the Sy stem Setup Program 31 When a system password is assigned, the setting shown for the System P assword option is Enabled . If the setting shown for the P assword Status is Unlocked , you can change the system password. If the P assword Status option is Loc ked , you cannot change the system pa ssword. When the system password feature is [...]

32 Using the Sy stem Setup Program When the P assword Status option is set to Loc ked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type yo ur passwor d and press <Enter> at the prompt. After you type the correct system passwor d and press <Enter>, your system operates as usual. I[...]

Using the Sy stem Setup Program 33 The password assignment is not case-sensitive. Howeve r , certain key combinations ar e not valid. If you enter one of these combinations, t he system beeps. T o erase a ch aracter when entering your password, press <Backspace> or the left-arrow k ey . After you verify the password, the Setup P assword setti[...]

34 Using the Sy stem Setup Program • Support is independent of the system’s power or operating state • P rovides text console redir ection for system setup, text-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NI C, you must connect th e network connection to integrated NIC1. F or additi[...]

Installing Sy stem Components 35 Installing Sy stem Components This section describes how to ins tall the following system components: • F ront bezel • System cover • Cooling shroud • Cooling fan modules • P ower supply • Expansion cards • System memory • P rocessors • Optical drive • Hard drives • Boot drive • SAS controlle[...]

36 Installing Sy stem Components Inside the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic dis[...]

Installing Sy stem Components 37 The system provides space for one op tional slimline optical drive. F or more information, see "Installing the Optical Drive in the System" on page 54. The hard-drive bays provide space for one or two 3 .5-inch har d drives. The ha rd drives connect to the SA T A controller or the system board, or an optio[...]

38 Installing Sy stem Components Opening and Closing the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst elec[...]

Installing Sy stem Components 39 Closing the Sy stem 1 Lift up the latch on the cover . 2 Align the cover with the left and right edges of the sy stem and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See Fi g u re 3 - 3 . 3 Lower the cover onto the chassis a[...]

40 Installing Sy stem Components Figure 3-4. Cooling Shroud Replacing the Cooling Shroud 1 T o install the cooling shroud, align the edges of the shroud with the six locator pins on the system board. See F igure 3-4. 2 Lower the shroud into place over the system board. 3 Close the system. See "Opening and Closing the System" on page 38. C[...]

Installing Sy stem Components 41 4 Unplug the fan module power connector fr om the system board. See F igure 3-5. 5 Remove the screw from the fan module r etention plate and remove the r etention plate from the chassis. 6 Lift the fan module straight up from the chassis. Figure 3-5. Removing and Installing a Cooling Fan Module Replacing a Cooling F[...]

42 Installing Sy stem Components 5 Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40. 6 Close the system. See "Opening and Closing the System" on page 38. Power Supply Removing the Power Supply 1 T urn off the system and attached peripherals, and dis connect the system from the electrical outlet and per[...]

Installing Sy stem Components 43 Figure 3-6. Removing an d Installing a Power Supply Installing the Power Supply NOTICE: On a rack sy stem, you may need to temporarily unlatch and lift the cable management arm. For information about the cable manag ement arm, see the sy stem’ s Rack Installation Guide . NOTICE: For more information about the powe[...]

44 Installing Sy stem Components Expansion Cards The system supports one half -length expansion card. T wo different PCI riser boar d configurations are available: • The PCIe riser has one x8-lane width PCIe expansion slot. • The PCI- X riser has one 64-bit/133-MHz expansion slot. Installing an Expansion Card CAUTION: Only trained service techn[...]

Installing Sy stem Components 45 Figure 3-7. Installing an Expansion Card Removing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the com[...]

46 Installing Sy stem Components 5 If you are r emoving the card permanently , install a metal filler brack et over the empty expansion slot opening and close the expansion-car d latch. NOTE: Y ou must install a f iller bracket over an empty expansion slot to maintai n Federal Communications Commission (FCC) certification of the sy stem. The bracke[...]

Installing Sy stem Components 47 Single-Processor Memory Configurations Y ou can use the following configurations in a single-processor system. T able 3-1. Dual-Processor Memory Configurations T otal Sy stem Memory CPU 1 CPU2 DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 2 GB 512 MB 512 MB 512 MB 512 MB 4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512[...]

48 Installing Sy stem Components Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Y our system may issue an error message during startup stating that your memory configuration is non-optimal. Installing Memory Modules CAUTION: Only trained se[...]

Installing Sy stem Components 49 6 Align the memory module's edge connector with the alignment key of the memory module sock et, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way . 7 P ress down on the memory module with you[...]

50 Installing Sy stem Components 5 Replace the cooling shroud. See "Repl acing the Cooling Shroud" on page 40. 6 Close the system. See "Opening and Closing the System" on page 38. Processors Y ou can upgrade your processor(s) to take advantage of futur e options in speed and functionality . Each processor and its associated inte[...]

Installing Sy stem Components 51 Figure 3-9. Installing and Removing the Heat Sink 6 W ait 30 seconds for the heat sink to loosen from the processor . 7 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it r eleases from th e processor . Do not pry the heat [...]

52 Installing Sy stem Components Figure 3-10. Installing and Removing the Processor 11 Open the processor shield and then lift the processo r out of the socket. Leave the release lever up so that the socket is r eady for the new processor . NOTICE: Be careful not to bend any of the pins on the LGA so cket when removing the processor . Bending the p[...]

Installing Sy stem Components 53 4 I nstall the processor in the socket. NOTICE: Positioning the processor incorrectl y can permanently damage the sy stem board or the processor when you turn the sy stem on. a If the release lever on the processor sock et is not fully open, move it to that position. b W ith the p rocessor and the socket key s align[...]

54 Installing Sy stem Components Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel. NOTE: DVD devices are data only . Removing the Optical Drive from the Sy stem CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy [...]

Installing Sy stem Components 55 Figure 3-11. Removing and Installing the Optical Drive Removing the Optical Drive from the Drive T ray 1 Remove the interposer board from the drive by deflecting the tab at each end of the boar d. 2 T o remove the drive from the tray , push outward on th e left retention tab at the back of the tray so as to bend the[...]

56 Installing Sy stem Components Optional SAS RAID Controller If you install the optional SAS R AID controller card, you can install two SAS or SA T A hard drives and configure them for R AID 0 or RAID 1 operation. • See "Expansion Cards" on page 44 for information on installing the optional SAS RAID controller car d. • See the R AID [...]

Installing Sy stem Components 57 Figure 3-12. Installing a Hard-Drive Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller . The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program pro[...]

58 Installing Sy stem Components Expansion-Card Riser Removing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside th e computer , and prot[...]

Installing Sy stem Components 59 Installing an Expansion-Card Riser CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst e[...]

60 Installing Sy stem Components 5 Remove the system battery . a Support the battery connector by pressing down firmly on the positive side of the connector . b While supporting the battery connector , press th e battery towar d the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector . Figure [...]

Installing Sy stem Components 61 14 After an hour , reconnect the system to i ts electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorr ect, see "Getting Help" on page 95 for instructions on obtaining technical assistance. Control Panel Assembly (Service-Only Procedure) Removing the C[...]

62 Installing Sy stem Components Figure 3-15. Control Panel Re moval and Installation Installing the Control Panel CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working [...]

Installing Sy stem Components 63 Sy stem Board (Service-Only Procedure) Removing the Sy stem Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the compu[...]

64 Installing Sy stem Components Figure 3-16. Sy stem Board Removal Installing a Sy stem Board 1 Install the heatsink(s) and microprocessor(s ). See "Installing a P rocessor" on page 52 2 Install the memory modules in their original lo cations. See "Installing Memory Modules" on page 48. 3 Lower the system-board tray into the sy[...]

Installing Sy stem Components 65 12 Close the system. See "Opening and Closing the System" on page 38. 13 Connect the external cables to the system. 14 Reconnect the system to the power source and turn on the system and attached peripherals.[...]

66 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 67 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside t he system, do not attempt to service the system ex cept as explained in this guide and elsew her e in your sy[...]

68 T roubleshooting Y our Sy stem Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is securely connected to the power supply . 2 If the system is connected to a PDU or UP S, turn the PDU or UPS off and then on. 3 If t[...]

T roubleshooting Y our Sy stem 69 T roubleshooting External Connections Loose or improperly connected cables are the most likely source of proble ms for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device). Ensur e that all external cables are secur ely attached to the external connectors on y[...]

70 T roubleshooting Y our Sy stem T roubleshooting the Keyboard Problem • System message indicates a problem with the keyboar d • K eyboard is not functioning properly Action 1 Enter the System Setup program and ensure that th e USB ports ar e enabled. See "Using the System Setup P rogram" on page 23. 2 Examine the keyboar d and its c[...]

T roubleshooting Y our Sy stem 71 Action 1 Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configur ed appropriately for any applicat ions you are using. See "Using the System Setup P rogram" on page 23. 2 If the problem is confined to a particular applicat ion, see the applicat[...]

72 T roubleshooting Y our Sy stem 5 If possible, swap the interface cable with a working cable. If the problem is resolved, r eplace the int erface cable. See "Getting Help" on page 95. 6 T urn off the system and th e USB device, and sw ap the device with a comparable device. 7 T urn on the system and the USB device. If the problem is res[...]

T roubleshooting Y our Sy stem 73 Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting again[...]

74 T roubleshooting Y our Sy stem 5 R un the system board tests in the system diagn ostics. See "R unning the System Diagnostics" on page 86. If the tests fail, see "Getting Help" on page 95. T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses syst[...]

T roubleshooting Y our Sy stem 75 2 Replace the faulty power supply with a new p ower supply . See "P ower Supply" on page 42. If the problem is not resolved, see ""Getting Help" on page 95." Problem • P ower button is not blinking gree n and the system does not power up. Action 1 Ensure that the power cable is prope[...]

76 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting again[...]

T roubleshooting Y our Sy stem 77 3 T urn on the system and attached peripherals and, as the system boots, note the messages on the screen. If the amount of system memory detected during POST does not match the amount of memory installed, proceed to the next step. If an error message appears, go to step 12. 4 Enter the System Setup program and chec[...]

78 T roubleshooting Y our Sy stem T roubleshooting an Optical Drive Problem • System cannot read data from a CD or D VD in an optical drive. • Optical drive indicator do es not blink during boot. NOTE: DVD devices are data only . Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the [...]

T roubleshooting Y our Sy stem 79 NOTICE: This troubleshooting procedure can destroy data stored on the hard dr ive. Before you proceed, back up all files on the hard drive. 1 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 85. Depending on the results of the diagnostics test, proceed as needed[...]

80 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting again[...]

T roubleshooting Y our Sy stem 81 Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting again[...]

82 T roubleshooting Y our Sy stem T roubleshooting the Microprocessors Problem • Error message indicates a processor problem. • A heat sink is not installed for each processor . Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing an[...]

T roubleshooting Y our Sy stem 83 18 R un the appropriate online diagnostic test. If the tests complete successfully , replace processor 1. See "Getting Help" on page 95. 19 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 20 Open the system. See "Opening and Closing the System&quo[...]

84 T roubleshooting Y our Sy stem[...]

Running the Sy stem Diagnostics 85 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem you[...]

86 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long as the microprocessor and the sy stem's input/output devices (monitor , keyboard, and diskette drive) ar e functioning, you can use the system diagnostics to[...]

Running the Sy stem Diagnostics 87 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested, select specif ic options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devices[...]

88 Running the Sy stem Diagnostics[...]

Jumpers and Connectors 89 Jumpers and Connectors This section provides specific information about t he system jumpers. It also provides some basic information on jumpers and switches and describ es the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system boar[...]

90 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which are discussed in detail in "Using the System Setup P rogram" on page 23. The password jumper enables these passwor d features or disables them and clears any passwor d(s) currently i[...]

Jumpers and Connectors 91 7 T urn off the system, including any attached periphera ls, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 38. 9 Install the jumper plug on the password jumper . 10 Lower the memory module shroud. 11 Close the system. 12 Reconnect your system[...]

92 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location and description of system board connectors. Figure 6-2. Sy stem Board Connectors 8 6 1 9 2 20 34 5 7 10 14 11 12 13 16 18 17 19 15 21 22[...]

Jumpers and Connectors 93 T able 6-2. Sy stem Board Connectors Connector Description 1 RISER Riser board connector 2 DIMM5 Memory module connector , slot 5 3 DIMM6 Memory module connector , slot 6 4 DIMM7 Memory module connector , slot 7 5 DIMM8 Memory module connector , slot 8 6C P U 2 Microprocessor 2 connector 7 DIMM1 Memory module connector , s[...]

94 Jumpers and Connectors Riser Boards This system supports a riser board with one PCIe e xpa nsion slot (F igure 6-3), or a riser board with one PCI- X expansion slot (F igure 6-4). Figure 6-3. PCIe Riser Board Figure 6-4. PCI-X Riser Board[...]

Getting Help 95 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 67. 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use De[...]

96 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries on[...]

Getting Help 97 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as missing parts, wrong parts, or incorr ect billing, contact [...]

98 Getting Help Before Y ou Call NOTE: Have your Express Service Code r eady when you call. The code helps Dell 's automated-support telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist. If possibl e, turn on your system before you call Dell for technical assistance and call from a telephone at o[...]

Getting Help 99 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, an[...]

100 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 101 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W ebsite: www .dell.com.ar E-mail: la-techsupport@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC ® storage products: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 T echnical[...]

102 Getting Help Barbados W ebsite: www . dell.com/bb E-mail: la-techsupport@dell.com General Support 1-800-534-3142 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.euro.dell.com T ech Support for XPS 02 481 92 96 T ech Support for all other Dell computers 02 481 92 88 T ech Support F ax 02 481 [...]

Getting Help 103 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus W ebsite: support.ca.dell.com AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med./large business, government) t[...]

104 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: support.dell.com.cn/email Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (XPS) toll-free: 800 858 0540 T echnical Support (Dimension and Inspiron) toll-free: 8[...]

Getting Help 105 Costa Rica W ebsite: www .dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax 22537 2728 Sw[...]

106 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.euro.dell.com E-mail: fi_support@dell.com T echnical Support 0207 533 555 Customer Care 0207 533 538 Switchboard 0207 533 533 S[...]

Getting Help 107 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com T echnical Support for XPS 069 9792 7222 T echnical Support for all other Dell computers 069 9792-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer[...]

108 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: support.dell.com.cn/email T echnical Support (XPS) 00852-3416 6923 T echnical Support (Dimension and Inspiron) 00852-2969 3188 T echnical Support (OptiPlex, Latitude, and Dell P recision) 00852-2969 3191 T echnical Su[...]

Getting Help 109 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com Sales Ireland Sales 01 204 4444 Dell Outlet 1850 200 778 Online Ordering HelpDesk 1850 200 778 Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4[...]

110 Getting Help Jamaica E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (XPS) toll-free: 0120-937-786 T echnical Support outside of Japan (XPS) 044-520-1235 XPS Customer[...]

Getting Help 111 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 T echnical Support (XPS) toll-free: 080-999-0283 Support (Dimension, PDA, Electronics, and Accessories) toll-free: 080-200-3801 Sales toll-free: 080-200-3600 Fa x 2194-6202 Switchboard 2194-6000 Lati[...]

112 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (XPS) toll-free: 1800 885 784 T echnical Support (Dell Pr ecision, OptiPlex, and Latitude) toll-free: 1 800 880 193 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free:[...]

Getting Help 113 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro.dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for all other Dell computers 020 674 45 00 T echnical Support F ax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 02[...]

114 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service F ax 57 95 806 Reception Desk F ax 57 95 998 Switchboard 57 95 999 P ortugal International Ac[...]

Getting Help 115 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only . W ebsite: support.ap.dell.com T echnical Support (XPS) toll-free: 1800 394 7464 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) t o l l[...]

116 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard 9[...]

Getting Help 117 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: support.dell.com.cn/email T echnical Support (XPS) toll-free: 0080 186 3085 T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 0080 186 1011 T echnical Support (servers and storage)[...]

118 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro.dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales 0870 907 4000 Corporate/P ublic Sector Sales 01344 860 456 Customer Car[...]

Getting Help 119 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free: 1-877-459-7298 Americas Con[...]

120 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com General Support toll-free: 1-877-702-4360 V enezuela We b s i t e : www .dell.com/ve E-mail: la-techsupport@dell.com General Support 0800-100-4752 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Code[...]

Glossary 121 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

122 Glossary CD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of [...]

Glossary 123 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system [...]

124 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse. KVM — Keyboar d/v[...]

Glossary 125 NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a bloc[...]

126 Glossary SA T A — Serial Advanced T e chnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates than standard ports. SDR AM — Synchronous dynamic random-access memory . sec — Second(s). SEL — System event lo[...]

Glossary 127 UPS — Uninterruptible power supply . A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus. A USB connector provides a single connection point fo r multiple USB-compliant devices, such as mice and ke yboar ds. USB devices can be connected and discon[...]

128 Glossary[...]

Index 129 Index A alert messages, 22 B back-panel features, 13 baseboard management controller . See BMC. battery replacing, 5 9 troubleshooting, 7 4 bezel removing, 3 7 replacing, 3 7 BMC configuration, 3 3 setup module, 1 0 boot device configuring, 5 7 C CD/D VD drive See optical drive. connectors expansion-car d riser board, 9 4 system board, 9 [...]

130 Index 130 Index I indicators back-panel, 1 3 front-panel, 1 1 NIC, 1 4 power , 1 3 installing control panel assembly , 6 2 expansion car d, 4 4 expansion-car d riser board, 5 9 memory modules, 4 8 optical drive, 5 4 processor , 5 0 , 5 2 SAS/SA T A hard drives, 5 6 system board, 6 4 internal hard drives, 55 IRQs avoiding conflicts, 6 8 line ass[...]

Index 131 rep l ac in g cooling fan module, 4 1 power supply , 4 3 processor , 5 0 system battery , 5 9 S safety , 67 SAS configuration utility entering, 1 0 SAS hard drives, 55 SAS R AID controller installing, 5 6 troubleshooting, 7 9 SA T A hard drives, 55 serial I/O device troubleshooting, 7 1 setup passwor d, 30 assigning, 3 2 changing, 3 3 ena[...]

132 Index 132 Index[...]