Dell T110 II manual

Dell PowerEdge T110 II Sy stems Owner’ s Manual Regulatory Model E11S Series Regulatory T ype E11S002[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR NI NG : A WARNING indicates a potential for property damage, personal injury , or death. ______________ ______ [...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Feat ures During Startup . . . . . . . . 9 Front-Panel Features and Indicators . . . . . . . . . . 10 Back-Panel Features and Indicators . . . . . . . . . . 12 Guidelines for Connecting External Devices . . . . . . 13 NIC Indicator Codes . . . . . . [...]

4 Contents Main Screen . . . . . . . . . . . . . . . . . . . . 25 Memory Settings Screen . . . . . . . . . . . . . . 27 Processor Settings Screen . . . . . . . . . . . . . 27 SA T A Settings Screen . . . . . . . . . . . . . . . . 28 Boot Settings Screen . . . . . . . . . . . . . . . . 29 Integrated Devices Screen . . . . . . . . . . . . . 29 PCI IR[...]

Contents 5 Closing the Sy stem . . . . . . . . . . . . . . . . . 46 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 47 Removing the Front Bezel . . . . . . . . . . . . . 47 Installing the Front Bezel . . . . . . . . . . . . . . 48 Removing Front-Bezel Insert . . . . . . . . . . . . 49 Installing Front-B ezel Insert . . . . . . . . . . .[...]

6 Contents Expansion Cards . . . . . . . . . . . . . . . . . . . . . 68 Expansion Card Installation Guidelin es . . . . . . . 68 Removing an Expansion Card . . . . . . . . . . . . 69 Installing an Expansion Card . . . . . . . . . . . . 71 SAS Controller Expansion Card . . . . . . . . . . . 72 Sy stem Memory . . . . . . . . . . . . . . . . . . . . .[...]

Contents 7 Sy stem Board . . . . . . . . . . . . . . . . . . . . . . 94 Removing the Sy stem Board . . . . . . . . . . . . 94 Installing the Sy stem Board . . . . . . . . . . . . 96 4 T roubleshooting Y our Sy stem . . . . . . . . . 99 Safety First—For Y ou and Y our Sy stem . . . . . . . . . 99 T roubleshooting Sy stem Startup Failure . . . . . [...]

8 Contents T roubleshooting a Hard Drive . . . . . . . . . . . . . 111 T roubleshooting Expansion Cards . . . . . . . . . . . 112 T roubleshooting the Processor . . . . . . . . . . . . 113 5 Running the Sy stem Diagnostics . . . . . . 115 Using Online Diagnostics . . . . . . . . . . . . . . . 11 5 Embedded Sy stem Diagnostics Features . . . . . . .[...]

About Y o ur Sy s tem 9 1 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes pro vide access to system features during startup: Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and Boot Manager" on page 23. <F10> Enters System Services, whic[...]

10 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1P o w e r - o n i n d i c a t o r , power button The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When[...]

About Y o ur Sy s tem 11 2 System health indicator The system health indicator blinks amber when a sy stem fault is detec ted. 3 Hard-drive activity indicator The har d drive activity indicator lights up when the hard drive is in use. 4 USB connectors (2) Connect USB devices to the system. The ports are USB 2 .0-compliant. 5 Diagnostic indicator li[...]

12 About Y our Sy stem Back-Panel Features and Indicators Figure 1-2. Back-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 P adlock ring Locks the cover r elease latc h. 2 Security cable slot Connects a cable lock to the system. 3 P ower supply 305 W power supply . 4 Cable clasp Secures t he power cable. 7 8 6[...]

About Y o ur Sy s tem 13 Guidelines for Connecting External Devices • T urn off power to the system and external devices before attaching a new external device. T urn on any external devices before turning on the system (unless the documentation for th e device specifies otherwise). • Ensure that the appropriate driver for the attached device h[...]

14 About Y our Sy stem NIC Indicator Codes Figure 1-3. NIC Indicator Codes 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a v[...]

About Y o ur Sy s tem 15 Diagnostic Lights The four diagnostic indicator lights on the system front panel displ ay error codes during system startup. T able 1-1 lists the causes and possible corrective actions associated with these codes. A hi ghlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. T able 1-[...]

16 About Y our Sy stem Hard drive failur e. Ensure that the har d drives are properly connected. See "Har d Drives" on page 56 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 100. No memory modules detected. See "T roubleshooting System Memory" [...]

About Y o ur Sy s tem 17 Sy stem Messages System messag es appear on t he scr een to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the application that is running when the me ssage appears or the operating sy stem's docum entation for an explanation[...]

18 About Y our Sy stem Keyboard data line failure. Keyboard stuck key failure. Keyb oard cable connect or is improperly connected or the keyboar d is defective. Reseat th e k eyboard cable. If the problem persists, see "T roubleshooting a USB Device" on page 100. Manufacturing mode detected. System is in manufacturing mode. Reboot to take[...]

About Y o ur Sy s tem 19 PCIe Training Error: Expected Link Width is x , Actual Link Width is y . F aulty or improperly installed PCIe car d in the specified slot. Reseat the PCIe car d in the specified slot number . See "T roubleshooting Expansion Cards" on page 112. If the problem persists, see "Getting Help" on page 123. SATA[...]

20 About Y our Sy stem Warning Messages A warning message alerts you to a possible problem and prompts you to respond befor e the system continues a ta sk. F or example, before you format a hard drive, a message warns you that you may lose al l data on the hard drive. W arning messages usually interrup t the task and r e quir e you to respond by ty[...]

About Y o ur Sy s tem 21 Other Information Y ou May Need WAR NI NG : See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be in cluded within this document or as a separate document. •T h e Getting Started Guide provides an overview of system features, setting up your system, and technical specificat[...]

22 About Y our Sy stem[...]

Using the Sy stem Setup Program and Boot Manager 23 2 Using the Sy stem Setup Program and Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardwar e • View the syste[...]

24 Using the Sy stem Setup Program and Boot Manager Entering the Sy stem Setup Program 1 T urn on or r estart your system. 2 P ress <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and the n r estart your sys[...]

Using the Sy stem Setup Program and Boot Manager 25 Sy stem Setup Options Main Screen NOTE: The options for the Sy stem Set up program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time[...]

26 Using the Sy stem Setup Program and Boot Manager P rocessor Settings Displays information r elated to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 27. SA T A Settings Displays a screen to enable or di sable the integrated SA T A controller and ports. See "SA T A Se ttings Scre en" on p[...]

Using the Sy stem Setup Program and Boot Manager 27 Memory Settings Screen Processor Settings Screen Report Keyboard Errors ( Rep or t default) Enables or disables reporting of keyboar d errors during the POST . Select Repo rt for host systems that have keyboar ds attached. Select Do Not Report to suppress all error messages relating to the keyboar[...]

28 Using the Sy stem Setup Program and Boot Manager SA T A Settings Screen P rocessor F amily-Model - Stepping Displays the processor family and model. Level 2 Cache Displays the level 2 cache size. Level 3 Cache Displays the level 3 cache size. Number of Cores Displays the number of cores of the processor . Logical Processor ( Enabled default) On [...]

Using the Sy stem Setup Program and Boot Manager 29 Boot Settings Screen Integrated Devices Screen Po r t C ( Off default) Aut o enables BIOS support for the device attach ed to SA T A port C. Off disables BIOS support for the device. Po r t D ( Off default) Aut o enables BIOS support for the device attach ed to SA T A port D. Off disables BIOS sup[...]

30 Using the Sy stem Setup Program and Boot Manager PCI IRQ Assignments Screen Embedded NIC1 and NIC2 ( Enabled default) Enables or disables the operating system interface of the NIC1 and NIC2 controllers. (The NICs may also be accessed through the system’s management controller). Embedded Gb NIC1 ( Enabled with PX E default) PXE support allows t[...]

Using the Sy stem Setup Program and Boot Manager 31 Serial Communication Screen Option Descript ion Serial Communication ( On without Console Red ire ct io n default) Selects whether the serial communication devices ( Serial Device 1 and Serial Device 2 ) are e nabled in BIOS. BIOS console redir ection can also be enabled and the port addres s used[...]

32 Using the Sy stem Setup Program and Boot Manager Power Manage ment Screen Option Descriptio n P ower Management ( OS Control default ) Options are OS Control , Custom , or Maximum P erformance . F or all but the Custom setting, the BIOS pre-configur es the power settings on this scr een as follows: • OS Contr ol sets the CPU power to OS DBPM ,[...]

Using the Sy stem Setup Program and Boot Manager 33 Sy stem Security Screen Option Description TPM Security ( Off default) Sets the r eporting of the T rusted Platform Module (TPM) in the system. If Off , the pr esence of the TPM is not reported t o the operating system. If On with Pre-boot Measurements , the system reports the TPM to the operating[...]

34 Using the Sy stem Setup Program and Boot Manager Setup P a ssword ( Not Enabled default) Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the Setup Password" on page 40. P assword Status ( Unlocked default) When Setup P assword is assigned and this field is Loc ke d , the sy[...]

Using the Sy stem Setup Program and Boot Manager 35 Exit Screen P ress <Esc> to exit the System Setup program; the Exit sc r een displays: • Saving Changes and Exit • Discarding Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI -compatible (for example, Microsoft Windows Serve[...]

36 Using the Sy stem Setup Program and Boot Manager 2 P ress <F11> after you s ee the following message: <F11> = Boot Manager NOTE: The sy stem will not respond until the USB keyboard is active. If your operating system begins to lo ad before you press <F11 >, allow the system to finish booting, and the n r estart your system and [...]

Using the Sy stem Setup Program and Boot Manager 37 Boot Settings Screen Boot M ode: BIOS Boot M ode: UEFI Sy stem Utilities Screen Option Descript ion Set Boot Order Sets the order of the boot option list. Set Legacy Floppy Drive Order Sets the floppy drive boot priority . Set Legacy Hard Disk Drive O rder Sets the har d drive boot priority . Set [...]

38 Using the Sy stem Setup Program and Boot Manager Sy stem and Setup Password Features NOTE: For a forgotten password, see "D isabling a Forgotten Password" on page 122. Y our system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a ba[...]

Using the Sy stem Setup Program and Boot Manager 39 The password assignment is not case-s ensitive. Certain key combinations are invalid. T o erase a character , press <Backspace>. NOTE: T o escape from the field without assigning a sy stem password, press <Enter> to move to another field, or press <Esc> prior to completing step 5[...]

40 Using the Sy stem Setup Program and Boot Manager Deleting or Changing an Existing Sy stem Password 1 Enter the System Setup program and select the System Security . 2 Highlight Setup P assword , press <Enter> to acce ss the setup passwor d window . Press <Enter> twice to cl ear the existing setup password. 3 The setting changes to No[...]

Using the Sy stem Setup Program and Boot Manager 41 Operating With a Setup Password Enabled If Setup P assword is Enabl ed , you must enter the corr ect setup password before modifying most of the System Setup options. If you do not enter the corr ect password in thr ee attem pts, the system lets you view , but not modify , the System Set up screen[...]

42 Using the Sy stem Setup Program and Boot Manager F or more information about setting up Dell USC, configuring har dware and firmware, and deploying the operating system, see the Unifie d Server Configurator documentation at support.dell.com/manuals . Baseboard Management C ontroller Configuration The BMC enables config urin g, monitoring, and re[...]

Installing Sy stem Components 43 3 Installing Sy stem Components Recommended T ools Y ou may need the following items to pe rform the procedur es in this section: • Key to the system k eylock •# 2 P h i l l i p s s c r e w d r i v e r •W rist grounding stra p[...]

44 Installing Sy stem Components Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by [...]

Installing Sy stem Components 45 Opening and Closing the Sy stem WAR NI NG : Whenever you need to lift the sy stem , get others to assist you. T o avoid injury , do not attempt to lift the sy stem by yourself. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as a[...]

46 Installing Sy stem Components Figure 3-2. Opening and Closing the Sy stem Closing the Sy stem 1 Align the cover with the slots on the bottom of the chassis. See F igure 3-2. 2 P ress down on the cover until the cove r r el ease tab snaps into place. 3 Place the system upright on a flat, stable surface. 4 Reconnect the system to its electric al o[...]

Installing Sy stem Components 47 Front Bezel Removing the Front Bezel CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that i[...]

48 Installing Sy stem Components Figure 3-3. Removing and Installing the Front Bezel Installing the Front Bezel CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and supp[...]

Installing Sy stem Components 49 Removing Front-Bezel Insert CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not aut[...]

50 Installing Sy stem Components Installing Front-Bezel Insert CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

Installing Sy stem Components 51 Figure 3-5. Removing and Installing the EMI Filler Panel Installing an EM I Filler Panel CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone serv[...]

52 Installing Sy stem Components Optical and T ape Drives (Optional) Y our system contains two 5.25-inch dr ive bays. In the upper 5.25-inch drive bay , you can install only an optical driv e. In the lower 5.25-inch drive bay , you can install either an optical or a tape backup unit. Removing an Optical or T ape Drive CAUTION: Many repairs may only[...]

Installing Sy stem Components 53 Figure 3-6. Removing and Installin g a T ape Drive (SAS Connection) 1 power/data cable 2 drive release latch 3 drive bay screw slots 4 tape drive 5 tape drive shoulder screws (3) 5 4 2 3 1[...]

54 Installing Sy stem Components Figure 3-7. Removing and Installing an Optical Drive (SA T A Connection) 6 If you are installing another drive in the bay , see "Installing an Optical or T ape Drive" on page 55. 7 If the drive is being permanently r em oved, install an insert on the front bezel. See "Installing Fron t-Bezel Insert&qu[...]

Installing Sy stem Components 55 Installing an Optical or T ape Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that i[...]

56 Installing Sy stem Components Figure 3-8. Installing Drive Shoulder Screws *Screws ar e supplied along with the drives or dered from Dell. 8 Gently slide the drive into the bay until it clicks into place. 9 Attach the SAS cable (tape drive) or SA T A power ca ble (optical drive) to the drive. Ensure that cables ar e s ec ure d i n t he ir res pe[...]

Installing Sy stem Components 57 Hard Drives NOTE: The sy stem’ s drive configuration must consist of either all SA T A hard drives or all SAS hard drives. Mixed co nfigurations are not supported. Hard Drive Installation Guidelines Y our system supports up to four 3.5-inch or six 2.5-inch hard drives in internal drive bays. Removing a 3.5-Inch Ha[...]

58 Installing Sy stem Components Figure 3-9. Removing and Installing a 3.5-Inch Hard Drive NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-11) and insert the empty bracket back into the drive bay . 5 Detach the hard-drive brack et from th e har d drive by pushing out at the edges of the bracket a[...]

Installing Sy stem Components 59 Installing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is no[...]

60 Installing Sy stem Components Figure 3-10. Attaching a SAS Hard Drive to a SAS Controller Expansion Card 7 Close the system. See "Closing the System" on page 46. 8 Enter the System Setup program and ensure that the hard drive’s controller is enabled. See "Entering the System Setup P rogram" on page 24. 9 Exit the System Set[...]

Installing Sy stem Components 61 Figure 3-11. Removing and Installing a Hard Drive From a Hard-Drive Bracket Installing a 3.5-Inch Hard Driv e Into a Hard-Drive Bracket P ush out the edges of the brack et and snap the hard-drive brack e t on to the hard drive. See F igure 3-11. Removing a 2.5-Inch Hard Drive (When A vailable) CAUTION: Many repairs [...]

62 Installing Sy stem Components 2 Open the system. See "Opening the System" on page 45. 3 Disconnect the data/powe r cable(s) from the hard drive(s) by pulling the blue tab. 4 P ress the blue tabs on each side of the hard-drive carrier towar d each other and slide the brack et up and out of the bay . See F igure 3-12. Figure 3-12. Removi[...]

Installing Sy stem Components 63 Figure 3-13. Removing and Installing a 2.5-Inch Hard Drive 6 Slide the hard-drive carrier back in the hard drive bay . 7 Connect the power/data cable(s) to the hard drive(s). 8 Close the system. S ee "Closing the System" on page 46. Installing a 2.5-Inch Hard Drive (When Av ailable) CAUTION: Many repairs m[...]

64 Installing Sy stem Components 3 T o remove the existing har d-drive carrier , see step 4 of "Removing a 2.5- Inch Hard Drive (When A vailable)" on page 61. 4 Secure the hard drive to the har d-drive carrier using the four scr ews. See F igure 3-13. 5 Slide the hard-drive car rier back in the hard drive bay . 6 Slide the hard drive into[...]

Installing Sy stem Components 65 10 Exit the System Setup prog ram and r eboot the system. 11 P artition and logically format the drive. See the documentation that came with the drive for instructions on installing any software r equired for drive operation. Expansion-Card Stabilizer Removing the Expansion-Card Stabilizer CAUTION: Many repairs may [...]

66 Installing Sy stem Components Cooling Shroud The cooling shroud directs airflow ov er the system process or and memory modules. WAR NI NG : The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modul es and heat sink have had sufficient time to cool before you touch them. CAUTION: Never operate your sy[...]

Installing Sy stem Components 67 Figure 3-15. Removing and Installing the Cooling Shroud Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service[...]

68 Installing Sy stem Components 3 Replace the expansion-car d stabilizer . See "Installing the Expansion-Card Stabilizer" on page 65. 4 Close the system. See "Closing the System" on page 46. Expansion Cards Expansion Card Inst allation Guidelines Y our system supports up to four PCIe Generation 2 car ds. T o identify the expans[...]

Installing Sy stem Components 69 1. Maximum of 2 of any card whose maximum power exceeds 15 W . 2. Refer to the e xpansion card docu mentation to ensu re that the maximum power does not exceed 15 W . NOTE: A sy stem only allows one internal storage card to be installed, and the additional H200 plugged in slot2 is to support internal T ape Drive. Se[...]

70 Installing Sy stem Components 6 Grasp the e xpansion card by its edges, and car efully r emove it from the expansion-card connector . 7 If you are removing the car d permanentl y , install a metal filler bracket over the empty expansion slot opening an d close the expansion-car d latch. NOTE: Filler brackets must be installed over empty expansio[...]

Installing Sy stem Components 71 Figure 3-16. Removing and Installing an Expansion Card Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service a[...]

72 Installing Sy stem Components 3 Open the system. See "Opening the System" on page 45. 4 Remove the expansion car d stabilizer . See "Removing the Expansion-Card Stabilizer" on page 65. 5 Open the expansion-car d latch and remove the filler brack e t. See F igure 3-16. NOTE: Keep this bracket in case you ne ed to remove the ex[...]

Installing Sy stem Components 73 Sy stem Memory Y our system supports DDR3 ECC unbu ffered memory modules (UDIMMs). The DIMMs can be 1066 or 1333 MHz. Single and dual-rank DIMMs can be 1066 or 1333 MHz. The system contains four memory socket s, each two-sock et set is or ganized into two channels. The first socket of each channel is marked with whi[...]

74 Installing Sy stem Components T able 3-2. Sample UDIMM Memory Configurations Memory Module Size Memory Sockets Single Processor 1 3 2 4 Phy sical Memory (GB) 1 GB X X XX X XX 1 2 4 2 GB X X XX X XX 2 4 8 4 GB X X XX X XX 4 8 16 8 GB X X XX X XX 8 16 32[...]

Installing Sy stem Components 75 Removing Memory Modules WAR NI NG : The memory modules are hot to touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may [...]

76 Installing Sy stem Components Figure 3-17. Removing and Installing a Memory Module Installing Memory Modu les WAR NI NG : The memory modules are hot to touch for some time after the sy stem has been powered down. Allow time for t he memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the co[...]

Installing Sy stem Components 77 3 Remove the expansion-car d stabilizer . See "Removing the Expansion-Card Stabilizer" on page 65. 4 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 66. 5 Locate the memory module sockets. See F ig ur e 6-1. 6 Remove the memory-module blanks from the sockets in which you pla[...]

78 Installing Sy stem Components The system should have already chan ged the value to reflect the newly installed memory . 17 If the value is incorrect, one or mo re of the memory modules may not be installed properly . Repeat step 6 through step 10 of this procedur e, checking to ensure that the memory modules ar e firmly seated in their sockets. [...]

Installing Sy stem Components 79 CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor . The heat sink is necessary to maintain proper thermal conditions. 6 Using a #2 Phillips screwdriver , loosen one of the heat-sink retention screws. See F igure 3-18. 7 W ait 30 seconds for the heat sink to loosen from th[...]

80 Installing Sy stem Components 10 P osition your thumb firmly over the processor socket-r elease leve r and release the lever from the lock ed posi tion by pushing d own and pulling out from under the tab. Rotate the lever 90 degr ees upward until the processor is released from the socket. See F igure 3-19. 11 Use the tab on the processor shield [...]

Installing Sy stem Components 81 CAUTION: Be careful not to bend a ny of the pins on the Z IF socket when removing the processor . Bending the pins can permanently damage the sy stem board. 12 Carefully , lift the processor out of th e socket and leave the release lever up so that the socket is ready for the new processor . Installing a Processor C[...]

82 Installing Sy stem Components 12 Close the system. See "Closing the System" on page 46. 13 Reconnect the system and peripherals to their powe r sources, and turn them on. 14 Pr e ss < F 2 > to e nter the System Setup p r og r am , a nd c he c k that the processor infor matio n matches the new system configuration. See "Enter[...]

Installing Sy stem Components 83 Figure 3-20. Removing and Installing the Cooling Fan Installing the Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and s[...]

84 Installing Sy stem Components 4 Replace e xpansion card stabilizer . See "Installing the Expansion-Card Stabilizer" on page 65. 5 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 67. 6 Close the system. See "Closing the System" on page 46. 7 Reconnect the system to its electric al outlet and [...]

Installing Sy stem Components 85 Figure 3-21. Replacing the Sy stem Battery 5 T o install the new system battery , hold the battery with the "+" facing up, and aligned to the metal tab on the socket. P ress the battery straight down into the socket until it snaps into place. 6 Close the system. See "Closing the System" on page 4[...]

86 Installing Sy stem Components Power Supply Removing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that i[...]

Installing Sy stem Components 87 Figure 3-22. Removing and Installing the Power Supply Installing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and[...]

88 Installing Sy stem Components 5 Secure the I/O panel and SA T A cables (if pr esent) to the routing clip on the side of the power supply . 6 Connect all the power cables to the system board and drives. 7 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 67. 8 Replace the expansion-car d stabilizer . See "Ins[...]

Installing Sy stem Components 89 Figure 3-23. Removing and Installing a USB Memory Key Chassis Intrusion Switch Removing the Chassis Intrusion Switch CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by t[...]

90 Installing Sy stem Components 5 Remove the switch and its atta ched cable from the system. Figure 3-24. Removing and Installing the Chassis In trusion Switch Installing the Chassis Intrusion Switch CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized [...]

Installing Sy stem Components 91 4 Close the system. See "Closing the System" on page 46. Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone ser[...]

92 Installing Sy stem Components Figure 3-25. Removing and Installing the Link Bracket Lock 6 Remove the mounting screw holding the control panel assembly to the chassis. See F igure 3-26. 7 Move the control panel assembly toward the back of the system and lift it out of the system. CAUTION: Do not pull on the cable to unseat the connector . Doing [...]

Installing Sy stem Components 93 Figure 3-26. Removing and Installing the Control Panel Assembly Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or t[...]

94 Installing Sy stem Components 5 Connect the control-panel ca ble to the system board. 6 Replace the front bezel. See "Insta lling the F ront Bezel" on page 48. 7 Close the system. See "Closing the System" on page 46. 8 Reconnect the system to its electric al outlet and turn the system on, including any attached peripherals. S[...]

Installing Sy stem Components 95 8 Remove all memory modules. See "Removing Memory Modules" on page 75. CAUTION: The processor and heat sink can become extremely hot. Allow sufficient time for the processor and heat sink to cool before handling. 9 Remove the processor heat sink. See "Removing the Processor" on page 78. 10 Using [...]

96 Installing Sy stem Components Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not auth[...]

Installing Sy stem Components 97 13 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 67. 14 Replace the expansion-car d stabilizer . See "Installing the Expansion-Card Stabilizer" on page 65. 15 Close the system. See "Closing the System" on page 46. 16 Reconnect the system to its electrical outl[...]

98 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 99 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and suppo[...]

100 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power connections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 Run the appropriate online diagnostic test. See "U sing Online Diagnostics" on page 115. If the tests run su ccessfully , the prob lem is[...]

T roubleshooting Y our Sy stem 101 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 123. T roubleshooting a Serial I/O Device 1 T urn off the system and any peripheral d evices[...]

102 T roubleshooting Y our Sy stem 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC' s documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 29. 6 Ensure that the NICs, hubs, and s witch es on the network are all [...]

T roubleshooting Y our Sy stem 103 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 46. 7 T urn on the syste m and attached peripherals. If the system does not start properly , see "Getting Help" on page 123. 8 If the system star ts properly , shut down the system and reinsta[...]

104 T roubleshooting Y our Sy stem 6 Run the system board tests in the system diagnostics. See "R un ning the System Diagnostics" on page 115. If the tests fail, see "Getting Help " on page 123 . T roubleshooting the Sy stem Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perfor[...]

T roubleshooting Y our Sy stem 105 T roubleshooting Power Supply CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not[...]

106 T roubleshooting Y our Sy stem T roubleshooting Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not au[...]

T roubleshooting Y our Sy stem 107 T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is n[...]

108 T roubleshooting Y our Sy stem 9 Close the system. See "Closing the System" on page 46. 10 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 27. If the problem is not r esolved, proceed with the next step. 11 Open the system. See "Opening the System" on page 45[...]

T roubleshooting Y our Sy stem 109 6 T urn on the syste m and attached peri pherals and check if the USB key is functioning. 7 If the problem is not r esolved, repeat step 2 and step 3. 8 Insert a different USB key that you know works properly . 9 Close the system. See "Closing the System" on page 46. If the problem is not resolved, see &[...]

110 T roubleshooting Y our Sy stem T roubleshooting a T ape Backup Unit CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that i[...]

T roubleshooting Y our Sy stem 111 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servicing that is not[...]

112 T roubleshooting Y our Sy stem T roubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is no[...]

T roubleshooting Y our Sy stem 113 e R un the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 123. T roubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or[...]

114 T roubleshooting Y our Sy stem[...]

Running the Sy stem Diagnostics 115 5 Running the Sy stem Diagnostics If you experience a problem with your system, ru n the diagnostics befor e calling for technical assistan ce. The purpose of the diag nostics is to test your system's hardware without r equiring ad ditional equipm ent or risking data loss. If you are unable to fix the pr obl[...]

116 Running the Sy stem Diagnostics • View status messages that inform you if tes ts are completed successfully • View error messages that inform you of prob lems encountered during testing When to Use the Embedded Sy stem Diagnostics If a major compo nent or device in the system does not operate properly , component failure may be indicated. A[...]

Running the Sy stem Diagnostics 117 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists devices that can be[...]

118 Running the Sy stem Diagnostics Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: • Res ul ts —Displays the test that ran and the re sult. • Errors —Displays any errors that occurred during the test. • Help —Displays information about the currently sel[...]

Jumpers and Connectors 119 6 Jumpers and Connectors Sy stem Board Jumper F or information on resetting the passwo r d jumper to disable a password, see "Disabling a F orgotten P asswor d" on page 122. T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password featur e is enabled (pins 2–4) The pa[...]

120 Jumpers and Connectors Sy stem Board Connectors Figure 6-1. Sy stem Board Jumpers and Connectors T able 6-2. Sy stem Board Jumpers and Connectors Item Connector Description 1 USB USB connectors (4) 2 S AT A _ F e S ATA e S ATA c o n n e c t o r 3 COM Serial connector 4V G A V i d e o c o n n e c t o r 25 11 1 2 3 20 4 10 78 9 13 6 12 14 26 16 1[...]

Jumpers and Connectors 121 5 NIC NIC connector 6 F AN System fan connector 7 SLOT1 PCIE_G2_X8 PCIe x8 half length 8 SLOT2 PCIE_G2_X8 PCIe x8 full length 9 SLOT3 PCIE_G2_X4 PCIe x4 half length 10 BA T TER Y Battery sock et 11 SLOT4 PCIE_G2_X1 PCIe x1 half length 12 HD_ACT_CARD Auxiliary har d-drive LED 13 INT_US B1 and INT_USB 2 Internal USB key 1 a[...]

122 Jumpers and Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup P rogram and Boot Manager" on page 23. The pa ssword jumper enable s these password features or disables them a nd clea rs any passw[...]

Getting Help 123 7 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and serv[...]

124 Getting Help[...]

Index 125 Index Numerics 5.25-inch drive installing, 5 5 B battery installing, 8 4 troubleshooting, 1 0 4 battery (system) replacing, 8 4 BMC configuring, 4 2 C cable clip, 87 CD drive troubleshooting, 1 0 9 CD/DVD drive installing, 5 5 re mo vi n g, 5 2 chassis intrusion switch installing, 9 0 re mo vi n g, 8 9 replacing, 9 0 closing the sy stem, [...]

126 Index E error messages, 24 expansion cards, 68 installing, 7 1 rem ov in g, 6 9 replaci ng, 7 1 troubleshooting, 1 1 2 F front bezel insert, 4 9 rem ov in g, 4 7 replaci ng, 4 8 front panel features, 1 0 front-panel featur es, 10 G guidelines connecting e xternal devices, 1 3 memory installation, 7 3 H hard driv e installing, 5 9 , 6 3 rem ov i[...]

Index 127 M memory branches, 7 3 channels, 7 3 troubleshooting, 1 0 7 memory key connector (USB), 88 memory modules (DIMMs) configuring, 7 3 installing, 7 6 re mo vi n g, 7 5 messages error messages, 2 4 warning, 2 0 N NIC indicators, 1 4 NICs troubleshooting, 1 0 1 O opening the system, 45 options system setup, 2 5 P password disabling, 1 2 2 setu[...]

128 Index chassis intrusio n switch, 9 0 cooling fan, 8 3 expansion cards, 7 1 front bezel, 4 8 I/O panel, 9 3 power supply , 8 7 system battery , 8 4 system board, 9 6 S safety , 99 SAS controller card installing, 7 2 SAS hard dri ve. See hard drive. SA T A hard drive. See har d drive. securing your system, 33, 39 setup passwor d , 40 startup acce[...]

Index 129 expansion car ds, 1 1 2 external connections, 9 9 hard drive, 1 1 1 internal USB key , 1 0 8 ke yb oa rd , 1 0 0 memory , 1 0 7 N I C , 101 power supplies, 1 0 5 processor , 1 1 3 system cooling, 1 0 5 system startup failure, 9 9 v i d e o , 100 w e t s y s t e m , 102 U UEFI Boot Manager entering, 3 5 main screen, 3 6 System Utilities sc[...]

130 Index[...]