Dish Network Solo 311 manual

Page i Content s Safety ............................................... .............................. ........... iii Chapter 1 - Introduction .... ............... ............................ ............ 1 Welcome to DISH Network™ ........................................................ 1 Overview ..............................................[...]

Content s Page ii Appendix ........................................... ............................ .......... 69 Limited Warranty ....................................................................... . 69 What the Warranty Covers ................................... .......... ........... . 69 What the Warranty Do es Not Cover ...................[...]

fety Safety Instructions Page iii 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water . 6. Clean only with a dry cloth. 7. Do not block any ventilation open ings. Install in accordance with the manufactu r er’ s instru cti ons. 8. Do not install near any[...]

Safety Page iv Note to Satellite TV System Installer : This reminder is provided to call the satellite TV system installer ’ s attention to Article 820-40 of the National Electrical Code (NEC) that provides guid elines for proper grounding and, in particular, specifies that the cable groun d shall be connected to the grounding system of the build[...]

Page 1 Chapter 1 Introduction W ELCOME TO DISH N ETWORK ™ Thank you for ch oosing DISH Network. Y ou are about to ex perience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best in pi cture and sound quality . DISH Network consistently provides st ate-of-the-art, satellite-delivered products an[...]

Page 2 Chapter 1 Introduction I F Y OU N EED M ORE A SSIST ANCE If you need help after you read this guide, choose on e of the following resources: • Go to our website at tech.dishnetwork.com •P r e s s MENU on your remote control and then select Customer Servi ce . • Call the Customer Service Cent er at 1-800-333-DISH (3474). Y ou can also c[...]

Page 3 Page 3 S t ep 2: Finding Programs T o W atch 2. Call the Customer Service Center at 1-800-33 3-DISH (3474). A cus- tomer service representative will help you with your system and will discuss the various progra mming packages a vailable. 3. Choose a packag e and t he representative will authorize your program- ming. 4. W ait a few minutes an[...]

Page 4 Chapter 1 Introduction S ATELLITE S IGNAL Q UALITY R AIN AND S NOW F ADE Heavy rain, snow , or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Y our service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation, will help [...]

Page 5 Chapter 2 Part s of the System F RONT P ANEL B ACK P ANEL Tight en the coaxial cable connections only by hand. Tip: Using cable labels makes it easy to tell which cables connect to the right receiver port s. The labels are inside the front cover of this guide.[...]

Page 6 Chapter 2 Parts of the System R EMOTE C ONTROL This section describes the remote contro l and how to use the buttons to operate the satellite receiver . For information on using the remote to co ntrol ot her devices, go to the section titled Contr ol Other Devices with the Remote , beginning on page 11 . If you lose or damage the remote cont[...]

Page 7 Remote Control Page 7 U SING THE R EMOTE C ONTROL IN SA T M ODE[...]

Page 8 Chapter 2 Parts of the System U SING THE R EMOTE C ONTROL IN TV M ODE[...]

Page 9 Remote Control Page 9 U SING THE R EMOTE C ONTROL IN VCR M ODE Be sure to program the remote to control your VCR as described on page 1 1.[...]

Page 10 Chapter 2 Parts of the System C HANGING TH E R EMOTE C ONTROL A DDRESS The remote control and receiver can operate on any one of 16 addresses; however , they must both be on the sam e address for the remote to control the receiver . This section explains how to change the address in both devices. Note : Do not change the address of the remo[...]

Page 11 Control Other Devices with the Remote Page 1 1 S ATELLITE V ID EO R ECOVER Y Follow these instructions if you accidentally change the channel or video input on your TV and ca nnot get the picture back from yo ur satellite TV receiver . When you press the RECOVER button as described below , the remote control sends comm ands to your TV to ch[...]

Page 12 Chapter 2 Parts of the System L IMITED M OD E Y o u can program your re mote control in limited mode to keep from acciden tally changing the channe l on your TV or VCR. When you use the remote to contro l your TV in limited mode, you w ill only be able to use the POWER , MUTE , and VO L U M E buttons. Also, when you use the remo te to contr[...]

Page 13 Control Other Devices with the Remote Page 13 S CAN FOR D EVICE C ODES If the code for your device is not listed i n the tables starting on p age 65, use this procedure to scan the remote co ntrol’s memory for the device code. 8. Press the POWER button to turn off the device. If the device does not turn of f, go to step 10. If the code wo[...]

Page 14 Chapter 2 Parts of the System C HECK THE D EVICE C ODES Y ou can find out what device code you’ve set for each remote mode. 5. Press the either the UP or DOWN ARROW button repeatedly until the device turns off. As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn of f your device. Wh[...]

Page 15 Control Other Devices with the Remote Page 15 C ONTROL A T UNER OR A MPLIFIER AUX M ODE B UTTON T o use the remote to operate a tuner or amplifier , first set up the remote to control the device, then press the AUX mode button to set the remote to AUX mode. The AUX mode button’ s backlight turns ON to show that the remote is set to AUX mo[...]

Page 16 Chapter 2 Parts of the System U SING TV OR A MPLIFIER V OLUME C ONTROL If you set up the remote to control a television, the MUTE and VO L U M E buttons - in any mode - control the TV volume. This does not apply if you use the AUX mode to control a device that has a volume setting. If you want to control a device programmed in the AUX mode [...]

Page 17 Menus Page 17 M ENUS The next few pages describe the menus that the receiver displays on the television screen. See the chapter titled Using the System for more details on using the menus to operate the system. M AIN M ENU The Main Menu is the key to the menu s. Each option on this menu displays another men u. P ROGRAM G UIDE The Program Gu[...]

Page 18 Chapter 2 Parts of the System T HEME C ATEGOR IES M ENU The Theme Categories menu allows you to choose programs based on their contents. F AVORITES L IST S M EN U The Favorites List s menu allows you to create, change, and activate lists of favorite channels. S YSTEM L OCKS M ENU The System Locks menu allows you to set and use locks.[...]

Page 19 Menus Page 19 S YSTEM S ETUP M ENU The System Setup menu provides several features that help you set up and maintain the system. T IMERS M ENU The T ime rs Menu allows you to set up the r eceiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver , you can set up a timer to start recording a pro[...]

Page 20 Chapter 2 Parts of the System I NST ALLING THE R ECEI VER IN AN E XISTING S YSTEM These instructions explain how to ma ke basic connections between your satellite TV receiver , dish, TV , and VCR. If you’d like to connect other equipment, such as a DVD player or amplifier , review the Back Panel section on page 5 and the user guide th at [...]

Page 21 Installing the Rec eiver in an Existing System Page 21 8. If the Point Dish screen is not displayed on the TV , press MENU-6-1-1 on the remote control. 9. Select Check Switch . When an attention screen displays, select Te s t . 10. The receiver begins performing the Check Switch tests. When it is finished, the Inst allation Summary screen d[...]

Page 22 Chapter 2 Parts of the System Notes[...]

Page 23 Chapter 3 Using the System C HANGING C HANNELS There are three basic ways to change channels while watching a progra m: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control numbe r pad buttons to enter the desired channel nu mb er . • Press the GUIDE button and select a program fro[...]

Page 24 Chapter 3 Using the System H IGHLIGHTING A M ENU O PTION T o highlight a menu op tion, use the remote control ARROW buttons to move the on-screen highlight to the menu option. Wh en you do this, the option appears lighter than the other options. The highlight is like the one that you may have seen on a computer screen. Compare the highlight[...]

Page 25 Using the Menus Page 25 When you highlight a choice in a single choice list, it looks like this. In this example, the Sp an i sh option is highlighted. When you highlight a choice in a multip le choice list, it looks like this. In this example, the LIFE - 108 option is highlighted. When you select a choice in a list, it looks like this: C A[...]

Page 26 Chapter 3 Using the System U SING THE P ROGRAM G UIDE The on-screen Program Guide provides a complete li sting of the available channels and programs. Y ou can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per vi ew programs. The Program Guide shows which Favorites List is active. •T h e Prog[...]

Page 27 Using the Program Guide Page 27 O PENING THE P ROGRAM G UIDE There are two ways to open the Program Guide : • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. S ELECTING A P ROGRAM IN THE P ROGRAM G UIDE 1. Use the NUMBER PAD buttons to enter the desired channel number . The Program Guide display[...]

Page 28 Chapter 3 Using the System U SING THE P ROGRAM B ANNER The Program Banner provides information ab out the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIE W button. U SING THE B ROWSE B ANNER Y ou can use the Bro[...]

Page 29 Using the Browse Banner Page 29 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons. • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program[...]

Page 30 Chapter 3 Using the System O RDERING P AY P ER V IEW P ROGRAMS 1. Highligh t the desired pay per view program in the Program Guide . The pay p er view programs are listed with th e channel number as PPV in the Program Guide . Press the SELECT button. 2. S elect the Ye s option. The receiver displays a confirmation menu. Go on to step 4. At [...]

Page 31 Using Search Page 31 U SING S EARCH The Search feature of your satellite r eceiver makes it easy fo r you to find the programs you want to watch. 1. Press the SEARCH button. 2. The Search menu will open. 3. Move the highlight to the Na me box. 4. There are two ways to en ter th e name of the program yo u want to find: • Use the UP , DOWN [...]

Page 32 Chapter 3 Using the System 5. When you have entered the nam e, scroll down to choose between two options: Search Event T itles Only - Select this option when you are sure the word(s) you entered are part of the event title. Search All Event Info - Select this option if you want to search event titles and information for the word(s) you ente[...]

Page 33 Using Favorites Lists Page 33 U SING F AVORITES L IST S Favorites List s allow y ou to display only y our favorite chan nels in the Program Guide . Y ou can create and change the lists yourse lf, adding and removing channels as you wish. Y o u can have an unlimited number of favorite channels but they must be grouped into no more than four [...]

Page 34 Chapter 3 Using the System 5. In the Channels list, highlight a channel you want to add to the Favorites List . Note: You can use th e number pad buttons to enter th e channel number, or select the PAGE UP or PAGE DOWN option to move quickly through the list. 6. Press the SELECT button to add the highlighted channel to the Favorites List . [...]

Page 35 Using T imers Page 35 5. Select a letter in the keypad area on the screen. Repeat to spell out the name. Y ou can enter up to eight ch aracters, including spaces. If needed, select the SP ACE option to insert a space in the name or the <BACK option to correct a letter . Note : A list m ust have at least one character . T wo lists cann ot[...]

Page 36 Chapter 3 Using the System B EFORE AN E VENT T IMER O PERATES Five minutes before an event timer op erates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begin s. While the symbol is display ed, you may do either one of the following. • Press the remote control CANCEL b[...]

Page 37 Using T imers Page 37 4. Select the Create option to save the event timer. 5. The receiver displays a timer symbol in the Program Guide , and also when you press the INFO button to get information about the program. S ETTING U P A M ANUA L E VENT T IMER 1. Press the MENU button. 2. Select the Ti me r s option. 3. Select the Create option. T[...]

Page 38 Chapter 3 Using the System 1 1. T o create another event timer select the Create option again. Note : Y ou cannot set a manual event timer for a pay per view event. Q UICK R EC ORD Y ou can quickly create a one-time VCR Event T imer . Do the following. 1. Highlight a future program in the Browse Banner , the Program Guide or a Themes menu. [...]

Page 39 Using T imers Page 39 M AXIMUM N UMBER OF E VENT T IMERS Y ou can create a limited number of event timers. If you try to cre ate more, the receiver displays a menu giv ing you the option to de lete an existing timer . If you do not delete an existing timer , you will not be able to create any new ones. E DITING AN E VENT T IM ER • Y o u c[...]

Page 40 Chapter 3 Using the System D ELETING AN E VENT T IMER 1. Press the MENU button. 2. Select the T imers option. 3. The receiver displays the Event Timer Manage me nt menu. 4. Select an event timer that you want to delete. A check mark appears in the box next to the event timer . 5. Move to Delete and press SELECT on the remote. Do this again [...]

Page 41 Using T imers Page 41 To u s e VCR Event T imers , you must set up the receiver to control the VCR. If the receiver can’ t control the VCR, use an Auto/Ext Event T imer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times. L OCKS , B LACKED -O UT P ROGRAMS ,[...]

Page 42 Chapter 3 Using the System 4. Select the VCR Setup option. 5. Find the brand name of the VCR in the t able on page 66. 6. Set the code for the VCR using one of the following: • Enter the first 3-digit code number from the table using the NUMBER PAD buttons. • Highlight each digit of the first VCR code, and then press the UP or DOWN ARRO[...]

Page 43 Using Locks Page 43 W HEN Y OU H AV E L OCKED TH E R ECEIVER If you try to access a locked ite m or open the Parental and Sys tem Locks menu, the receiver displays a message p rompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the rece iver does n[...]

Page 44 Chapter 3 Using the System C REATING OR C HANGING R AT ING (C ONTENT ) C ODE L OCKS Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may dif f er from their assigned ratings. No rating system can guarantee that all objectionable materia[...]

Page 45 Using Locks Page 45 C REATING OR C HANGING C HANNEL L OCKS Note : You can lock any channel, includ ing pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as[...]

Page 46 Chapter 3 Using the System U NLOCKING THE R ECEI VER If you unlock the receiver , leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before. 1. Press the MENU button to display the Main Menu . 2. Select the Locks option. 3. W ith the receiver locked, you must enter the password using the NUM BER [...]

Page 47 Using Locks Page 47 U NLOCKING THE R ECEIVER F RON T P ANEL C ONTR OL B UTTONS T o unlock the receiver front panel buttons, you must use the remo te control. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PA D buttons. The receiver displays stars (*) as you enter the digi[...]

Page 48 Chapter 3 Using the System H IDING A DULT C HANNE LS This keeps the Program Guide , Themes lists, and the Brows e Banne r from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PA D buttons. T o hide adult channels : 1. Press the MENU button. 2. Select t[...]

Page 49 Using Caller ID Page 49 4. Select the Change Password option. 5. Enter the curr ent password using the number pad buttons. As soon as you enter the fourth di git of the password, the receiver highlights the OK option. 6. Press the SELECT button. 7. Enter the new password using the number pad buttons. As soon as you enter the fourth di git o[...]

Page 50 Chapter 3 Using the System Y ou can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a call co mes in, you will see a different Caller ID popup screen. T O T UR N THE C ALLER ID O N AND O FF 1. Press MENU . 2. Select the Inst allation option. 3. Select the Caller ID option.[...]

Page 51 Changing Program Languages Page 51 C HANGING P ROGRAM L ANGUAGES Y ou may be able to change the langua ge of some programs. An alternate language may not be availabl e for a ll programs. Some programs, such as movies, show at the start whether an alternate language is available. An alternat e lang uage applies only to the audio part of a pr[...]

Page 52 Chapter 3 Using the System R ESETTING THE R ECEIVER TO F ACTORY D EFAULT S ETTINGS Use these instructions if you want to reset the receiver to be the same as when it was shipped. Note : Resetting the receiver discards all Favorite Lists except the All Chan and All Sub lists. Note : If you have set any locks on the receiver , and the receive[...]

Page 53 Using T roubleshooting T ools Page 53 D IAGNOSTI CS The Customer Service Represent ative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver . 1. Press MENU , select System Setup (6), and then select Diagnostics . The Diagnostics screen shows you various tests the Customer Service Rep[...]

Page 54 Chapter 3 Using the System Notes[...]

Page 55 Chapter 4 Reference T ROUBLES HOOTING T ABLES Use these tables if you have problems us ing the system. Look in this section for a description of the problem before cal ling the Customer Service Center . Many problems arise from basic misunderstan dings of how the sys tem works, especially when you are just becoming fa miliar with it. These [...]

Page 56 Reference Chapter 4 O N -S CREEN M ESSAGES This table describes some on-scree n me ssages in the order of their message numbers . Find the message number in the upper right corner of the message disp layed on your TV screen, and then find the matching number in this table. Message Number Possible Reason What to Do 001 There may be a problem[...]

Troubleshooting Tables Page 57 015 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver ma y have temporarily lost the signal. Wait a few minutes to see if the me ssage is removed. Make sure that all required cables are in place, a nd check that a ll cable connections are tight and dry (for outdoor c[...]

Page 58 Reference Chapter 4 D ISH P RO T WIN LNBF 078, 079, 080 You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. Maybe the receiver is connected to a DSL (Digital Subscriber Line) phone line. Connect the receiver to an active telephone line . Make sure that the telephone line to which you[...]

Troubleshooting Tables Page 59 U SING THE R EMOTE C ONTROL When you run Check Switch, you see "Twin" identified as the Device/LNB but you only have signal con firmed from one satellite. • The DishPro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. • If the check switch summary[...]

Page 60 Reference Chapter 4 H EARING A P ROGRAM W ATCH ING A P ROGRAM What Is Happening Possible Reason What to Do The recei ver fron t panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. The audio connections may not be pro[...]

Troubleshooting Tables Page 61 U SING THE M ENUS U SING THE P ROGRAM G UIDE OR THE B ROWSE B ANNER U SING L OCKS What Is Happening Possible Reason What to Do You were using a menu, and it suddenly closed. The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any change s you have made, but [...]

Page 62 Reference Chapter 4 C HANGING C HANNELS U SING F AVORITE L IST S What Is Happening Possible Reason What to Do You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through th e channels, and the receiver is skipping channels that you know you have bou[...]

Troubleshooting Tables Page 63 B UYING A P AY P ER V IEW P ROGRAM U SING THE T ELEPHONE FOR V OI CE /D AT A /F AX What Is Happening Possible Reason What to Do Someone orders a pay per view program without your permission. You may have been away from the receiver, and someone else used it. Lock the purchas e of pay per view progra ms . Rem ember tha[...]

Page 64 Reference Chapter 4 U SING E VENT T IMERS What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message notin g that the program is locked. You must en ter the password before you can create an eve nt timer for a locked program. To be able to set up an event tim er for the program, fir st [...]

Page 65 Device Codes TV C ODES Programming in AUX mode : In most cases use these codes to program in TV mode; however , if programming in AUX mode, press 0 before entering the TV code. TV Codes A Mark 670 Action 662 Admiral 521, 605, 668, 669, 6 75 Aiko 727 Aiwa 751 Akai 570, 573, 659, 660, A-Mark 620 Amtron 657 Anam National 509, 541, 620, 6 51, 6[...]

Page 66 Reference Chapter 4 VCR C ODES Programming in AUX mode : In most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code. Panasonic 508, 509, 512, 5 66, 644, 651, 662, 663, 668, 6 72, 673, 676, 685, 689, 698, 7 00, 716, 234, 247 Philco 505, 506, 5 25, 536, 568, 573, 610, 651, 6[...]

Device Codes Page 67 TV/VCR C OMBO C ODES Programming for combination equipment : Program the remote control in TV mode and then in VCR mode. DVD P LAYER C ODES Programming in AUX mode : In most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code. Luxor 518 LXI 676 Magnasonic 685 M[...]

Page 68 Reference Chapter 4 T UNER /A MPLIFIER C ODES Programming in AUX mode : Press 2 before entering the tuner/ amplifier code. DVD/VCR C OMBO C ODES Programming for combination equipment : Use VCR mode to control VCR and DVD functions; however, if programming in AUX mode, press 1 before entering the DVD/VCR code. TV/DVD C OMBO C ODES Programmin[...]

Pag e 8 1 Ch ap ter 5 Re fe re nc e T ROUBL ESHOOT ING T ABL ES Use these t ables if you have proble ms using the system befor e calli ng the Custo mer Servi ce Center . Many problems aris e from misunders tandings of how the system works, e special ly when you ar e just becoming famili ar wit h it. These tab les cover many proble ms, usually with [...]

Page 82 Ref er en ce Chapter 5 O N -S CREE N M ESSAG ES This table describe s some on -screen messa ges in the order of the ir message numbers .F i n dt h e m e s s a g e number i n t he upper righ t corner of the message dis played on your TV screen, a nd then find the match ing number in th is table. Messag e Nu mber Po ssible R eason Wh at to Do[...]

Troubl eshooting Tables Pag e 83 015 Y o um a yh a v ej u s tp l u g g e di nt h e receive r , and it is acq ui ring t he satel lite sig nal. Or, the r eceive r may ha ve temp ora rily lo st th e sig nal. Wait a few m inut es to se e if the mes sage is r emov ed. Ma ke su re th at all re quir ed cab les ar e in plac e, and chec k that a ll cabl e c[...]

Page 84 Ref er en ce Chapter 5 D ISH P RO T WIN LNBF 078, 079, 080 You may not h ave co nnect ed the receive r to an ac tive t elep hon e line. Or, the t el ephone l ine m ay be d ef e ct iv e. Maybe th e receiver is co nnecte d to a DSL (Digi tal Sub scr iber Line ) phone l ine. Con nect the r eceiver t o an active t eleph one line. Make s ure tha[...]

Troubl eshooting Tables Pag e 85 U SING T HE R EM O TE C ONTROL When y ou run C hec k Swit ch, you s ee "Tw in" iden tif ied as th e Dev ice/L N B but you o nl y have sign al c onfir med from on e sate llit e. • The DishP ro Twin LNBF is conne cte d but t he di sh may n ot be poi nted t o recei ve sign al fr om both 110 an d 119 sa tell[...]

Page 86 Ref er en ce Chapter 5 H EARI NG AP ROGRAM W AT CHING AP ROGRAM Wh a t I s Happening Possibl e Re ason What to Do The recei ver front pan el Po we r light is on an d there is a go od pict ure o n t h eT Vs e t ,b u ty o ud on o t hear any sound. You may h ave mu ted th e soun d, or se t the vol u me s o lo w th a t y ou cannot hear i t. The[...]

Troubl eshooting Tables Pag e 87 U SING T HE M ENUS U SING T HE P ROGRAM G UIDE OR THE B ROWSE B ANNE R U SING L OCKS Wh a t I s Happening Possibl e Re ason What to Do Y o uw e r eu s i n gam e n u , and it su dde nly cl osed . The recei ver ha s a time-ou t featur e that closes any me nu aft er several minut es of no acti vit y. This wi ll discar [...]

Page 88 Ref er en ce Chapter 5 C HAN GING C H ANNELS U SI NG F AV ORIT E L IST S Wh a t I s Happening Possibl e Re ason What to Do You enter a desired channel numb er . The channel chan ges, but t he new cha nnel is not e xact ly the chan nel you enter ed. You are s canni ng up o r down thr o ugh the channel s, and the recei ver is skip ping ch ann[...]

Troubl eshooting Tables Pag e 89 B UYING A P AY P ER V IEW P ROGRAM U SING T HE T EL EPHONE FOR V OICE /D AT A /F AX Wh a t I s Happening Possibl e Re ason What to Do Som eone orde rs a pa y pe r view pr ogra m withou t your p er miss ion. You may h ave been aw ay from t he receive r , and someon e else us ed it. Lock the purcha se o f pay pe r vie[...]

Page 90 Ref er en ce Chapter 5 U SI NG E VEN T T IMERS What I s Happ ening P ossi ble Re ason What to Do Y o ut r yt os e tu pa ne v e n t ti mer and the recei v er disp la ys a message n ot ing that the prog ram is locked. You must e nte r the passw ord bef or e you can c reat e an eve nt tim er for a locke d prog ram . To be able to set up an eve[...]

Pag e 91 De vi ce Cod e s TV C ODES TELEVI SION CODES A Mark 670 Action 662 Admiral 514, 52 1, 605, 66 8, 669, 675 Aiko 727 Aiwa 751 Akai 570, 57 3, 659, 66 0, A-Mark 620 Amtron 657 Anam Nati onal 509, 54 1, 620, 65 1, 657, 661, 66 3, 698 AOC 505, 50 6, 519, 52 0, 573, 62 0, 627, 65 2, 653, 65 4, 659, 66 4, 665, 670, 67 2 Apex 743, 744, 74 5 Archer[...]

Page 92 Ref er en ce Chapter 5 LXI 563, 566 , 590, 595 , 667, 631 , 635, 645 , 646, 650 , 654, 659 , 668, 678 , 683, 691 , 701, 725 Magnasoni c 573, 659 , 660, 669 , 672, 677 Magnavox 506, 520 , 525, 536 , 566, 567 , 568, 573 , 610, 652 , 654, 656 , 659, 660 , 664, 665 , 666, 669 , 671, 673 , 674, 677 , 723, 724 , 729 Majesti c 675 Marantz 506, 566[...]

Device Code s Pag e 93 TV /VC R C OM BO C ODES TV /DVD C OMBO C ODES VCR C ODES T ekni ka 504, 505, 512, 51 6, 523, 52 4, 525, 52 6, 534, 53 6, 541, 57 3, 644, 65 2, 653, 65 4, 655, 65 7, 658, 66 1, 662, 66 4, 665, 66 6, 670, 67 2, 675, 68 0, 681, 68 2, 685, 72 6, 727 T elefun ken 679 T oshi ba 516, 59 0, 617, 63 1, 635, 66 7, 678, 68 0, 683, 688, [...]

Page 94 Ref er en ce Chapter 5 DVD P LAY E R C ODES Marantz 554, 556 , 581, 585 , 592, 594 , 600, 602 , 674, 677, 678 , 683 Matsushita 678 Memorex 507, 533 , 549, 554 , 566, 581 , 585, 588 , 608, 675 , 676, 678 , 686, 687, 688 MGA 512, 567, 568 Minolta 595, 680, 686 Mitsubishi 512, 562, 567, 568 , 570, 571 , 595, 680 , 687 Motorol a 678 MTC 544, 58[...]

Device Code s Pag e 95 DVD/VC R C OMBO T UNER /A MPL IFIE R C ODES Mintek 710 Mitsubishi 629 NAD 701 Norcen t 762 Onkyo 713 Oritro n 723 Panaso nic 639, 66 2, 663, 71 4, 715, 716, 71 7, 734 Philips 640, 641 Pioneer 665, 718, 71 9 Proscan 720 Qwestar 721, 723 RCA 627, 65 0, 666, 69 0, 742, 749 Sampo 724 Samsun g 651, 65 2, 667, 66 8, 691, 740, 74 1 [...]

Pag e 96 Chapter 5 Ref er en ce Notes[...]

Appendix Page 69 L IMITED W ARRANTY This Limite d Warranty is a legal document. Keep it in a safe plac e. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of th e Proof of Purchase will be considered out of warranty. W HAT THE W ARRANTY C OVERS This warranty extends only to the original user of the equipm[...]

Appendix Page 70 L EGAL L IMIT ATIONS REPLACEMENT AS PROVIDED UNDER THIS W ARRANTY IS YOUR EXCLUSIVE REMEDY . ECHOST AR SHALL NOT BE HELD LIABLE FOR ANY INCIDENT AL OR CONSEQUE NTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED W ARRANTY ON THIS SYSTEM, NOR FOR ANY I NCID ENT AL OR CONSEQUENTIAL DA MAGES RESUL TING FROM THE USE OF , OR INABILITY [...]

Page 71 Residential Customer Agreement Page 71 P OST R ECEIPT E XC HANGE P ROGRAM Y ou may choose to ship the equipment to us at your cost. T o provide faster service, upon receipt of your equipment you will be shippe d a replacement. Y our original eq uipment will not be available for return. The equipment you return will be checked to verify whet[...]

Appendix Page 72 1. THE DISH NETWORK SER VICE A. Services Defined. DISH Network offers a wide v ariety of video, audio and interactive programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement, the term “Services” shall mean any pr ogramming or other services that are current[...]

Page 73 Residential Customer Agreement Page 73 you agree to pay us the difference between the amounts actually receiv ed by us and the full retail price for the Services auth o rized for each DISH Network receiv er on your account, wh eth er owned by you or not. The payment of that amount and/or the di sconnection of Services sha ll be in addition [...]

Appendix Page 74 C. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amount owed to us, at our option we ma y suspe nd any or all Services until we receive your payment, and/or convert y our annual or other mult i-month subscription to a monthly subscriptio n. If we convert your multi-[...]

Page 75 Residential Customer Agreement Page 75 C. DISH Network has the right to disconnect y our Se rvices at any time withou t providing notice to you if: (i) you fail to pay any bill when it is due; ( ii) we receive confirmation that you have received Services, or any part of Services without paying for them; (iii) you otherwise violate the terms[...]

Appendix Page 76 E. Y our DISH Network receiver contains comp onen ts and software that are proprietary to DISH Network. Y ou agree that you will no t try to reverse-engineer , decompile or disassemble any software or hardware contained within your receiver or our Sm art Card. Such actions are strictly prohibited and may result in the termination o[...]

Page 77 Residential Customer Agreement Page 77 6. TRANSFER OF ACCOUNT , SER VICES OR EQUIPM ENT DISH Network may sell, assign or transfer your account to a third party without notice to you. Y ou may not assign or transfer your Services without our written consent which will not be unreasonably withheld. W e may , however , refuse to allow you to a[...]

Page 78 B. Notice. If we send you notice, it will be considered given when deposited in the U.S. Mail, addressed to you at your billing address or hand-d elivered to you. Our no tice to you will also be effective if provided on your billing statement or by telephone. If you give notice to us, it will be deemed gi ven when receiv ed by us at the add[...]

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules an d requirements adopted by the ACT A. A compliant RJ-1 1 telephone cord and modular plug is provided with this product. It is desi gned to be connected to a compatible modular jack that is also compliant, s[...]

Appendix Page 80 Notes[...]

Page 81 Index A Automatic Event Time r 35 B Back Panel, Receiver 5 Blacked-Out Program 41 Browse Banner Changing Channels Using the Browse Banner 46 Displaying Information on Other Programs 28 Using the Browse Banner 28 C Caller ID 49 Changing Program Languages 51 Changing Menu Languages 51 Channel Locks 45 Check Switch 53 Closing the Menus 23 Clos[...]

Index Page 82 O On-Screen Messages 56 Opening the Menus 23 Opening the Program Guide 27 Options, Menu 23 P Parental and Sy stem Locks Menu (Locks Menu) Opening the Menu When You Have Locked the Recei ver 43 Pay Per View Prog ram s Locking Pay Per View Programs 47 Point Dish 53 Problems and Solutions Tables 55 Using the Remote Control 59 Program Ban[...]

Page 83 Index Page 83 Notes[...]

Index Page 84 Notes[...]

143334 Write the following information in the spaces provided below . Y ou may need to provide this information if you call the Service Center . T o get the Conditi onal Access Numbers, display the Import ant System Information menu. Purchase Location Name: Purchase Location T elephone Number: Receiver Serial Number: Receiver Conditional Access Num[...]