Elo TouchSystems D-Series Rev.C] manual

D-Series T ouchcomputer User Guide D-Series LCD Multi-f unction Touchcomputer [Model D-Series Rev.C][...]

TE T ouch Solutions D-Series T ouchcomputer User Guide Multi-function Touchcomputer Revision A SW 601864 Elo TouchSystems 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com[...]

15D1 T OUCHCOMPUTER U SER G UIDE iii Copyright © 2011 Tyco Electronics Corporation, a TE Connectivity Ltd. Company. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited[...]

15D1 T OUCHCOMPUTER U SER G UIDE iv Table of Contents Chapter 1: Setup ...................................................................................... 1 Unpacking Your Touchcomputer ................................................................................................... .1 Adjusting the Display ....................................[...]

15D1 T OUCHCOMPUTER U SER G UIDE v Regulatory Information............................................................................ 50 Warranty ................................................................................................... 53[...]

15D1 T OUCHCOMPUTER U SER G UIDE 1 C H A P T E R 1 SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: Touchc omputer Power cable US/Canad a Adverti[...]

15D1 T OUCHCOMPUTER U SER G UIDE 2 Adjusting the Display The display screen can be adjusted from 0 to 60 degrees, as shown below . CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes appro[...]

15D1 T OUCHCOMPUTER U SER G UIDE 3 3. Click Customize . The Regional and Language Options window appears. Select the Languages tab. 4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6. Select your preferred lang[...]

15D1 T OUCHCOMPUTER U SER G UIDE 4 7. Click Apply . 8. Select your location from the drop-down list in the Locations pane. 9. Click OK .[...]

15D1 T OUCHCOMPUTER U SER G UIDE 5 Selecting the Time Zone (For Wi ndows XP and POSReady 2009 Only) When the following window appears, you can cha nge the time zone, date, and time of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Injecting the Languages ( For Window[...]

15D1 T OUCHCOMPUTER U SER G UIDE 6 5. Click Inject , and the following window will pop out. 6. Click the drop-down list and select the preference language . 7. Click Inject Selected Language 8. The following window will be presented:[...]

15D1 T OUCHCOMPUTER U SER G UIDE 7 9. After the language package is installed co rrectly, press any key to exit this window. 10. Click Exit Æ Exit Æ Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer. After making any changes,[...]

15D1 T OUCHCOMPUTER U SER G UIDE 8 Choosing the Computer Name (For Windows 7 Only ) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Opti ons (For Windo ws 7 Only) When the following window appears, you can select one of the update options [...]

15D1 T OUCHCOMPUTER U SER G UIDE 9 After making any changes, click Next to continue. Reviewing the Time and Dat e Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Calib[...]

15D1 T OUCHCOMPUTER U SER G UIDE 10 Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen.[...]

15D1 T OUCHCOMPUTER U SER G UIDE 11 Securing the Base There are two mounting options for t he D-Series touchcomputer. In both cases, the base must be mounted on a horizontal surface. Option 1: Secure from below. Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric m[...]

15D1 T OUCHCOMPUTER U SER G UIDE 12 To install these brackets, simply push them onto the sides of the back door of the D-Series touchcomputer, as shown in the figure below. Then insert the advertising material as shown below.[...]

15D1 T OUCHCOMPUTER U SER G UIDE 13 C H A P T E R 2 OPERA TION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure. 1. HDD status LED 2. Compu[...]

15D1 T OUCHCOMPUTER U SER G UIDE 14 On-Screen Display (OSD) OSD Menu 1. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 2. When the function you want to change is shown, press the SELECT button. 3. To adjust the value of t[...]

15D1 T OUCHCOMPUTER U SER G UIDE 15 Feature Description Language Changes language to Eng lish, Fre nch, Italian, German, Spanish, Japanese, Simplified Chinese, o r Tra ditional Chine se. Recall Sets color recall and recall defaults. Restores original f actory settings. Miscellaneous Adjusts sharpness, enable s/disables DDCCI function. • Sharpness[...]

15D1 T OUCHCOMPUTER U SER G UIDE 16 Head Power Status LED The head power status is indicated by a different LED, which is located at the lower edge of the head (#3 in figure on page 13). LED Color to Observer State Off No input power to head — Off mode Red Input power present, power switch off — Off mode Amber Input power present — Sleep mode[...]

15D1 T OUCHCOMPUTER U SER G UIDE 17 Using the Input/Output Panel To access the input/output (I/O) ports, open the cable cover door on the left side of the unit, as shown below. The touchcomputer provides a number of input and output interfaces for connecting a wide variety of compliant devices as shown in the following figure. Optional security scr[...]

15D1 T OUCHCOMPUTER U SER G UIDE 18 1 2 3 4 5 7 8 9 1 0 11 12 1 3 1 4 6 1 5[...]

15D1 T OUCHCOMPUTER U SER G UIDE 19 Number Port Description 1 Audio Audio in (left), out (center), mic (right) • Audio In • Audio Out: One 3.5mm stereo audio output jack for connecting headphones o r external powered speakers • Microphone Input: One 3.5mm micropho ne input jack for connecting an external microph one 2 Ethernet One RJ45 Ethern[...]

15D1 T OUCHCOMPUTER U SER G UIDE 20 C H A P T E R 3 OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup in structions are provided with the field-installable kits . The following peripherals are available in field-installable kits: Magnetic stripe reader (MSR) Customer display Fingerprint reade[...]

15D1 T OUCHCOMPUTER U SER G UIDE 21 Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the D-Series touchcomputer usin g a USB port located on the display head. The MSR is a USB 2.0 device that reads all three data stripes on standard credit cards or driver’s licenses conforming to ISO/ANSI standards. The MSR has foreign l[...]

15D1 T OUCHCOMPUTER U SER G UIDE 22 • Fully supports USB 2.0 • Part number: E145919 Testing the MSR Testing in USB MSR Keyboard (KB) Emulation Mode 1. Open the Notepad application (click Start > Accessories > Notepad ). 2. Slide the card through the MSR and verify that the data is displayed in the application window. Testing in USB MSR Hu[...]

15D1 T OUCHCOMPUTER U SER G UIDE 23 2. Slide a card through the MSR and verify that the data is displayed in the application window. 3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the D-Series touchcomputer. Each display has two lines of 20 characters ([...]

15D1 T OUCHCOMPUTER U SER G UIDE 24 Feature Description Display type Vacuum fluorescent display Display color Green Display pattern 5 x 7 dot matrix Brightness 350-600 cd/m 2 Characters available 95 alphanumeric & 32 internatio nal characters Dot size (X x Y) 0.86 x 1.2 mm Font size 5.5(W) x 10.5(H) Character number 20 characters by 2 lines, fo[...]

15D1 T OUCHCOMPUTER U SER G UIDE 25 Testing the FPR 1. Double-click the Fingerprint Reader Test icon to start the test application. 2. Place your finger on the fingerprint reader sensor and verify that the image of your fingerprint is displayed on the application window. Barcode Scanner There are two types of optional USB barcode scanners: 1-D or o[...]

15D1 T OUCHCOMPUTER U SER G UIDE 26 • Visible laser diode operating at 650nm • 100+ scans/sec. • RoHS-compliant • Part number: E946856 Omni-directional scanner specifications: • Ability to generate omni-directional scanning pattern • Maximum performance • 2-D scanning ability (PDF417, MicroPDF) • USB powered • Easy communication b[...]

15D1 T OUCHCOMPUTER U SER G UIDE 27 2. Now scan the barcode below to change the scanning pattern. Using this scanning pattern allows you to read 2-D barcodes (you can still read 1-D barcodes). Testing the Barcode Scanner 1. Determine which port the barcode scanner is using: a. Click Start > Control Panel b. In the Windows Control Panel screen, d[...]

15D1 T OUCHCOMPUTER U SER G UIDE 28 2. From the EloTouchSystems link on the desktop, go to “PeripheralsBarcode Scanner Drivers and Apps” and double-click the Barcode Scanner Test icon to start the SSIContainer application. 3. Change the Port field value to match the value you retrieved from the Device Manager. 4. Click Connect . You should see[...]

15D1 T OUCHCOMPUTER U SER G UIDE 29 5. In the box labeled Param Number , enter the value 238 . 6. In the box labeled New Value , enter the value 1 . 7. Check the box labeled Permanent Param Change . 8. Scan a barcode (sample given below). The scanned data should appear in the “Messages” section of SSIContainer screen. The barcode scanner also h[...]

15D1 T OUCHCOMPUTER U SER G UIDE 30 USB Wireless Adapter A wireless USB adapter can be installed as an option in the D-Series touchcomputer to provide wireless LAN capabilities. Typical specifications for the wireless card are: • USB 2.0 interface • 802.11 B/G/N compliant • Support for Windows XP, Windows Vista 32, Windows POSReady 2009 and W[...]

15D1 T OUCHCOMPUTER U SER G UIDE 31 Rear-facing LCD Monitor Bracket Kit A rear-facing LCD monitor mounting bracket kit can be installed as an option on the D-Series touchcomputer to provide the second display through DVI-D display interface. The compatibility requirements for the rear-facing monitor bracket are as below: Maximum weight: 3.3lbs (1.5[...]

15D1 T OUCHCOMPUTER U SER G UIDE 32 Cash Drawer Port We provide a standard RJ11 port to attach a cash drawer. Testing the Cash Drawer Port 1. Connect the cash drawer to the touchcomputer using a cable with the cor rect wiring definition. 2. In the EloTouchSystems link on the desktop, go to “PeripheralsCash Drawer” and double-click the cashdraw[...]

15D1 T OUCHCOMPUTER U SER G UIDE 33 C H A P T E R 4 SAFETY AND MAINTENANCE Safety Here is some important information on the proper setup and maintenance of your touchcomputer. To reduce the risk of electric shock, follow a ll safety notices and never open the touchcomputer case. Turn off the product before cleaning (refer to “Care and Handling”[...]

15D1 T OUCHCOMPUTER U SER G UIDE 34 Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning. Do not use[...]

15D1 T OUCHCOMPUTER U SER G UIDE 35 WEEE Directive In the European Union, the Waste Electrical and Electronic E quipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling. UL Directive The touchcomputer has[...]

15D1 T OUCHCOMPUTER U SER G UIDE 36 Recovering the Operating System If for any reason the touchcomputer’s operating system and software need to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system: I) Use the Elo recovery utility (included in POSReady 2009, Windows 7, and some Windows XP systems) *Windows XP users: If [...]

15D1 T OUCHCOMPUTER U SER G UIDE 37 5. Once completed, click Exit Recovery Process Æ Exit . The system will restart automatically. ii. Use the included image to recover the touchcomputer (For Windows 7 Only.) 1. After the TE/Elo logo shows up, press F8 repeatedly to enter Advanced Boot Options. 2. Select Repair your computer 3. Click Next Æ OK (D[...]

15D1 T OUCHCOMPUTER U SER G UIDE 38 5. Click Recover Æ Start Recovery Process 6. Once completed, click Exit Recovery Process Æ Exit . The system will restart automatically.[...]

15D1 T OUCHCOMPUTER U SER G UIDE 39 OR II) Use the Elo recovery DVD (Some Windows XP versions include a recovery DVD; for these systems there is no recovery partition on the HDD, so you must follow the following procedure to recovery the system. Some Windows XP versions, and ALL POSReady 2009 and Windows 7 touchcomputers come with the built-in reco[...]

15D1 T OUCHCOMPUTER U SER G UIDE 40 6. Once you see the “ Command Prompt ” window to start the recovery process type: • “ pos9 ” to start the recovery process for POSReady 2009/Windows XP. * Note: I f your system came with Windows XP, it will automatically be re-installed; if your system came with POSReady 2009, it will automatically be r[...]

15D1 T OUCHCOMPUTER U SER G UIDE 41 7. Then press “Enter”. 8. Follow the on-screen instructions to complete the recovery. 9. Once you are prompted to reboot: • Remove the recovery DVD from you r DVD drive • Shut down your touchcomputer by pressing and holding the power button for 5 seconds • Disconnect the DVD drive from your touchcompute[...]

15D1 T OUCHCOMPUTER U SER G UIDE 42 Reassigning COM Ports after System Recovery (The  section  is  required  once  you  recovered  your  system  either  from  recovery  partition  or  DVD)  • Instructions  to  reassign  the  USB  Seri al  Port(s)  1. For  POSReady  2009,  [...]

15D1 T OUCHCOMPUTER U SER G UIDE 43   2. Double  click  the  “Ports  (COM  &  LPT)”  and  verify  that  all  of  the  “USB  Serial  Port”  settings  are  IDENTICAL  to  the  following  table:   Description  Location  USB  Serial  Port  (COM3) ?[...]

15D1 T OUCHCOMPUTER U SER G UIDE 44   Normally,  even  if  the  operating  system  reassigns  these  serial  ports,  they  are  still  in  order.  In  this  cas e,  you  should  re ‐ assign  them  as  shown  in  the  following  table.   Original  one ?[...]

15D1 T OUCHCOMPUTER U SER G UIDE 45   COM5  is  the  1 st  port  of  these  USB  serial  ports  so  the  “ Location: ”  should  be  “ on  USB  Serial  Converter  A ”.  Please  assign  this  serial  port  to  COM3 .  ( COM4  for  the  USB  Seri[...]

15D1 T OUCHCOMPUTER U SER G UIDE 46    In  this  case,  select  COM3  from  the  drop ‐ down  menu  Æ  click  OK  Æ  OK  back  to  the  Device  Manager.     Follow  the  same  steps  to  accomplish  these  settings  for  other  ports. [...]

15D1 T OUCHCOMPUTER U SER G UIDE 47  After  completing  the  above  steps,  right  click  on  “ Ports  (COM  &  LPT) ”  and  click  Scan  for  hardware  changes.     5. This  should  result  in  the  following  assignments:    • If  not, [...]

15D1 T OUCHCOMPUTER U SER G UIDE 48 C H A P T E R 5 TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: The touchcomputer The web The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button[...]

15D1 T OUCHCOMPUTER U SER G UIDE 49 Using the Phone For technical support, see the table at the end of t he user guide for contact information.[...]

15D1 T OUCHCOMPUTER U SER G UIDE 50 REGULA TOR Y INFORMA TION I. Electrical Safety Information A) Compliance is required with respect to the voltage, freque ncy, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipme[...]

15D1 T OUCHCOMPUTER U SER G UIDE 51 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of pro vided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Informat[...]

15D1 T OUCHCOMPUTER U SER G UIDE 52 iv) Plug the digital device into a diffe rent AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital device in[...]

15D1 T OUCHCOMPUTER U SER G UIDE 53 W ARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is [...]

15D1 T OUCHCOMPUTER U SER G UIDE 54 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANT S NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHE RWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPO SE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR N O[...]

15D1 T OUCHCOMPUTER U SER G UIDE 55 www.elotouch.com Get the latest... • Product information • Specifications • News on upcoming events • Press release • Software drivers • Touchcomputer Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of t ouch solutions, visit our Webs ite at www.elotouch.com or simp[...]