Epson LQ-300+ manual

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24-pin dot matrix printer All rights reserved . No part of this public ation may be reproduced , stored in a retrieval system, or transmitted in any form or by an y means, electronic, mechanica l, photocopying, recording, or othe rwise, without the pr ior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed on[...]

3 Getting to Know Your Printer Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 ENERGY STAR ® Compliance . . . . . [...]

4 Using the Printer Software Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . .66 Accessing the printer driver from Windows applications . . .66 Accessing the printer driver from the Start menu . . . . . . . . . .68 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .68 Using the Printer Driver with Win[...]

5 Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Electronic . . . . . . . . . . . . . . . . .[...]

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Getting to Know Your Printer 7 Getting to Know Your Printer Your EPSON ® LQ-300+ 24-pin dot matrix printer provides high-quality printing and superior performance in a compact design. Its features include: ❏ A variety of paper paths to suit your printing needs. ❏ The ability to handle a wide range of paper types, including continuous paper, mu[...]

8 Getting to Know Your Printer Important Safety Instructions Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer itself. ❏ Do not place the printer on an unstable surface or near a radiator or heat source. ❏ Place the printer on a flat surface. The printer will [...]

Getting to Know Your Printer 9 ❏ Unplug the printer and refer servicing to qualified personnel under the following conditions: ❏ Adjust only those controls that are covered by the operating instructions. ❏ If you plan to use the printer in Germany, observe the following: To provide adequate short-circuit protection and over-current protection[...]

10 Getting to Know Your Printer E NERGY S TAR ® C ompliance As an E NERGY S TAR ® partner, EPSON has determined that this product meets the E NERGY S TAR ® guidelines for energy efficiency. The International E NERGY S TAR ® Office Equipment Program is a voluntary partnership with the computer and office equipment industry to promote the introdu[...]

Getting to Know Your Printer 11 Safety information w Warning: This appliance must be earthed. Refer to the rating plate for voltage and check that the app liance voltage corresponds to the supply voltage. Important: The wires in the mains lead fitted to this appliance are coloured in accordance to the foll owing code: Green and yellow — Earth Blu[...]

12 Getting to Know Your Printer[...]

Using the Printer 13 Chapter 1 Using the Printer Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . 12 Selecting a built-in font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 About Your Printer’s Defaul[...]

14 Using the Printer Control Panel Buttons and Lights Tear Off (Font) butto n* Advances continuous paper to the tear-off position. Feeds continuous paper backward from the tear-off position to the top-of-form position. *Font select In the Micro Adjust mode , you can select the font to use for printing by pressing the Tear Off button. The Tear Off l[...]

Using the Printer 15 Selecting a built-in font Follow these steps to select a built-in font using the buttons on the printer’s control panel: 1. Make sure that the printer is not printing. If it is, wait until printing is complete. 2. Hold down the Pause button for three seconds to enter the Micro Adjust mode. The Pause light begins to flash. The[...]

16 Using the Printer About Your Printer’s Default Settings The default settings control many printer functions. While you can often set these functions through your software or printer driver, you may sometimes need to change a default setting from the printer’s control panel using the Default Setting mode. The following table lists the default[...]

Using the Printer 17 Settings Options Page length for tractor* Length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8. 5, 11, 70/6, 12, 14, 17 Skip over perf oration On, Off Auto tear off On, Off Auto line feed On, Off Print directio n Bi-D, Uni-D Software ESC/P2, IBM 2390 Plus 0 slash 0, High speed draft On, Off I/F mode Auto, Parallel, Serial Auto I/F wait[...]

18 Using the Printer * The options available vary depending on the country of purchase. ** These settings take effect only when IBM 2390 Plus emulation is selected. Page length for tractor This setting allows you to set the page length (in inches) for continuous paper. Skip over perforation This feature is available only when continuous paper is se[...]

Using the Printer 19 Auto tear off When auto tear off is on and you are using continuous paper with the push tractor, the printer automatically advances the paper perforation to the tear-off position, where you can easily tear off the printed pages. When the printer receives the next print job, it automatically moves the unused paper back to the to[...]

20 Using the Printer 0 slash The zero character has a slash ( ) when this feature is turned on. It has no slash (0) when this feature is turned off. The slash allows you to easily distinguish between the uppercase letter O and a zero. High speed draft When you choose On , the printer prints up to 413 cps (characters per second) at 10 cpi (character[...]

Using the Printer 21 Parity When this option is set to None , parity c hecking is disabled. The parity bit, if used, provides a basic form of error detection. See your computer manual and software documentation for the proper setting. Data length Set the data length of the serial interface to 7 bit or 8 bit . See your computer manual and software d[...]

22 Using the Printer Pitch You can select from among six pitch settings. Font You can select six fonts in the Default Setting mode. The font selected here appears under Others on the control panel. The fonts indicated on the control panel cannot be selected in the Default Setting mode. Auto CR (carriage return) This setting is available only in the[...]

Using the Printer 23 Changing default settings Follow these steps to enter the Default Setting mode and change the printer’s default sett ings: Note: ❏ To print the language selection in structions and the Defa ult Setting mode instructions, you need five or six sheets of A4 or Letter size single-sheet paper, or five or six pa ges of continuous[...]

24 Using the Printer 6. Follow these instructions to change the default settings using the buttons on the printer’s control panel. Note: The arrows on the instruction sheets indicate the printer’s current settings. 7. When you finish making settings, turn off the printer and exit the Default Setting mode. Any settings you have made remain in ef[...]

25 Printing on Continuous Paper Your printer can handle continuous paper from 101.6 mm (4.0 inches) to 254.0 mm (10.0 inches) wide. Depending on where you position the tractor, you can use it as a pull tractor or a push tractor. The following guidelines can help you decide where to position the tractor: ❏ Do you want to switch between printing on[...]

26 1. Make sure the printer is turned off. Remove the printer cover and the paper guide and place the paper-release lever in the continuous paper position. 2. Release the sprocket units by pulling the sprocket locks forward.[...]

27 3. Slide the left sprocket unit using the scale on the printer as a guide. The printer prints to the right of t he position marked 0 . Push the sprocket lock lever back to lock it in place. Then slide the right sprocket unit to match the width of yo ur paper, but do not lock it. Move the paper support so it is midway between the sprocket units. [...]

28 c Caution: Use the paper-feed knob on the right side of the printer only to clear paper jams and only when the printer is turned off. Otherwise, you may dama ge the pr inter or cause it to lose the top-of-form p osition. 5. To separate the incoming paper from the printed paper, attach the paper guide by holding it horizontally and fitting its no[...]

29 7. Make sure the printer cover is closed. Press the LF/FF button to feed the paper to the loading position. When the printer receives data, it begins printing automatically. 8. After you finish printing, follow the steps in the next section to tear off your printed document. If the first printed line on your page appears too high or low, you can[...]

30 2. Open the paper guide cover, then tear off the printed document using the tear-off edge of the paper tension unit. Note: If your paper’s perforation is no t pro perly aligned w ith the tear -off edge, you can adjust the tear-off position using th e Micro Adjust feature. See “Adjusting the te ar-o ff position” on page 39. c Caution: Never[...]

31 c Caution: Always tear off your printed document before you press the Load/Eject button. Reverse feeding several pages at a time may cause a paper jam. Switching back to single sheets To switch to single sheets, press the Load/Eject button; the printer feeds the paper backwards into the standby position. Then, follow the steps in “Loading sing[...]

32 1. Turn the printer off; then remove the printer cover and the paper guide. Next, remove the paper tension unit by squeezing the tension unit’s lock tabs gently and pulling the tension unit away from the printer. Finally, pull the paper-release lever forward to the continuous paper position. 2. Squeeze the tractor’s lock tabs gently on both [...]

33 3. Move the tractor forward t o the mounting slot at the top of the printer and tilt it into place as shown below. When you push the tractor onto the posts, you should feel the notches snap into place. 4. Release the sprocket units by pulling the sprocket locks forward.[...]

34 5. Insert the paper into the bottom paper slot or into the rear paper slot as shown below, and pull it up. Position the paper using the scale on the printer as a guide. The printer prints to the right of the position marked 0 . 6. Slide the left sprocket unit so that its sprockets m atch the position of the holes in the paper and lock the unit i[...]

35 7. Make sure your paper has a clean, straight leading edge. Open the sprocket covers. Fit the first holes of the paper over the sprocket pins and then close the sprocket covers. Slide the right sprocket unit to remove any slack in the paper and then lock it in place. Note: Remove any remaining slack by ge ntly pull ing the paper from the rear or[...]

36 If you want to change the position where printing begins on the page, press LF/FF to advance the page to the next top-of-form position, and then see “Adjusting the top-of-form position” on page 36 in the next section to adjust the loading position. To eject the paper, tear off the paper entering the printer; then press the LF/FF button to fe[...]

37 5. Press the LF/FF D button to move the top-of-form position up on the page, or press the Load/Eject U button to move the top-of-form position down on the page. Note: ❏ The printer has a minimum and a maximum top-of-form position. If you try to adjust it beyond these limits, the printer beeps and stops moving the paper. ❏ When the paper reac[...]

38 First mark a point 2.5 mm (0.1 inch) above the paper’s perforation; then position the paper so that the mark is even with the top edge of the plastic ribb on cover. This gives you an 8.5 mm (0.33 inch) margin on the next page, meani ng the printer starts printing 8.5 mm (0.33 inch) below the perforation. If you mark a point 5.5 mm (0.22 inch) [...]

39 c Caution: Never use the tear-off feature (a s described below) to feed continuous pa per with labels back wards; they may come off their backing sheet and jam the printer. Using the Tear Off button After the printer finishes printing your document, check that the Tear Off (Font) lights are not flashing. Then press the Tear Off (Font) button. Th[...]

40 Note: Your tear-off position setting remains in effect until you change it, even if you turn off the printer. 1. Make sure the Tear Off (Font) lights are flashing (the paper is at the current tear-off position). You may need to press the Tear Off (Fo nt) button to advance the paper to the tear-off position. 2. Open the paper guide cover. 3. Hold[...]

41 5. After you set the tear-off position, press the Pause b utton to exit the Micro Adjust mode. 6. Tear off the printed pa ges. When you resume printing, the printer automatically feeds the paper back to the top-of-form position and begins printing. Printing on Single Sheets You can load single-sheet paper one sheet at a time using the paper guid[...]

42 1. Make sure the printer is turned off. Also make sure that the paper-release lever is pushed back to the single-sheet position and the paper guide is in the upright position, as shown below. 2. Slide the left edge guide until it locks in place at the guide mark. Next, adjust the right edge guide to match the width of your paper.[...]

43 3. Slide a sheet of paper down firmly between the edge guides until it meets resistance. For normal use, turn on the printer without pressing any other buttons. When the printer receives data, it begins to print. c Caution: Use the paper-feed knob on the ri ght side of the printer only to clear paper jams and on ly when the printer is off. Other[...]

44 c Caution: When printing on multipart form s, thicker-than -normal paper, labels, or envelopes, make sure your applic ation software settings keep the printing entirely within the printable area. Printing past the edge of these papers can damage the print head. Adjusting the paper-thicknes s lever Before printing on special paper, you need to ch[...]

45 3. Close the printer cover. Multipart forms You can use continuous or sing le-sheet carbonless multipart forms of up to five parts (one original plus four copies). Before you print on the forms, set the paper thickness lever as described in the previous section. The following tips will help you get good results: ❏ Use only continuous multipart[...]

46 Labels You must use the tractor as a pull tractor and loa d paper from the bottom paper slot to print on labels. Before you print on labels, set the paper thickness lever as described in “Adjusting the paper-thickness lever” on page 44. Keep the following tips in mind: ❏ Choose labels mounted on a continuous backing sheet with sprocket hol[...]

47 Envelopes You can feed envelopes individually using the paper guide. Keep the foll owing ti ps in mind : ❏ Before loading an envelope, set the paper thickness lever to the proper position. See “Adj usting the paper-thicknes s lever” on page 44. ❏ To load an envelope, follow the steps in “Loading single sheets” on page 41. Insert the [...]

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49 Installing and Using Options Cut-sheet feeder The optional single-bin cut-sheet feeder (C80637 ✽ ) handles up to 50 sheets of standard bond paper (82 g/m² or 22 lb) without reloading. Follow these steps to install the cut-sheet feeder: 1. Make sure the printer is turned off. Remove the paper guide and open the paper guide cover. 2. If the tra[...]

50 4. Hold the cut-sheet feeder in both hands and press on the latch levers. Fit the notches in the cut-sheet feeder over the mounting posts on the printer. Releasing the latch levers lock s the cut-sheet feeder in place. latch lever[...]

51 5. Slide the left paper guide so it is aligned with the triangle mark. Next, slide the right paper guide to roughly match the width of your paper. Slide the paper su pport midway between the paper guides. 6. Pull the paper-set levers all the way forward until the paper guides retract and lock open to allow for paper loading.[...]

52 7. Take a stack of paper and fan it. Next, tap the side and bottom of the paper on a flat surface to even up the stack. c Caution: Do not use envelopes, multipart fo rms, carbon paper, or labels in the cut-sheet feeder. 8. Insert up to 50 sheets of paper along the left paper guide. 9. Adjust the position of the right paper guide s o that it matc[...]

53 13. Slide the left edge guide to the center until it stops at the guide mark. Then slide the right edge guide to fit the size of paper you will use. Note: ❏ To remove the paper guide from the cut-sheet feeder, press both release tabs and pull out the paper guide. ❏ Make sure the paper guide cov er is open when you print. You can easily switc[...]

54 3. Turn on the printer. Hold down the LF/FF button to feed paper in one page. 4. Release the sprocket lock levers of the pull tractor and adjust the sprocket units to match the width of the paper. Be sure that the sprocket units on both tractors are aligned so that the paper is not crooked. 5. Open the sprocket covers. Fit the holes of the paper[...]

55 Roll paper holder The optional roll paper holder (#8310) allow s you to use your printer with 8.5-inch roll paper like that used with telex machines. This option is not available in all countries. Follow these steps to install and use the roll paper holder: 1. Turn off the printer and remove the paper guide. 2. Position the roll paper holder ben[...]

56 4. Cut the leading edge of the roll paper straight across. Slide the roll paper holder shaft through the center of the paper roll. 5. Set the shaft and paper roll onto the roll paper holder. Orient the roll so that paper feeds from the bottom of the roll. Then turn on the printer. 6. Bring the leading edge of the paper up over the paper path gui[...]

57 Color upgrade kit The optional color upgrade kit (C83211 ✽ ) includes a color ribbon cartridge and a motor unit. Follow these steps to install the kit: 1. Turn off the printer and remove the printer cover and paper tension unit. Slide the connector cover on the printer and pull it out as shown below.[...]

58 2. Install the motor unit in the right hand corner of the printer, with the gear facing the center of the printer. Push it down firmly to fit the metal pins into the slots. 3. Insert the motor unit plug into the connector on the printer. 4. Slide the print head to the middle of the printer; then slide the plastic part on the color ribbon to the [...]

59 5. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack in the ribbon. 6. Insert the ribbon cartridge into the printer as shown; then press both sides of the cartridge firmly to fit the plastic hooks into the printer slots. 7. Turn the ribbon-tightening knob to help feed the ribbon into place; it should not be twiste[...]

60 If the top or bottom edge of the characters in the self test are a different color from the rest, adjust the ribbon angle. Check the characters printed in red. If the top edge is blue, move the color ribbon adjustment lever forwards. If the bottom edge is yellow, move the lever backwards. Then print another self test to check your adjustment. Re[...]

61 Replacing the Ribbon Cartridge Genuine EPSON ribbon cartridge When printing becomes faint, you need to replace the ribbon cartridge. Genuine EPSON ribbon cartridges are designed and ma n u f a c t ur e d t o w o rk p r o p e r ly w i t h y o u r EP S O N p r i nt e r . T h e y ensure proper operation and long life of the print head and other pri[...]

62 2. Open the printer cover to the upright position, then pull it up to remove it. 3. Make sure that the print head is in position at 10 cm (4 inches) from the left side. (If it is not, turn on the printer, and then, turn off the printer.) Then remove the ribbon cartridge from the paper. 4. Remove the new ribbon cartridge from its package.[...]

63 5. Turn the ribbon-tightening knob in the direction of the arrow to remove any slack from the ribbon so it is easier to install. 6. Reinstall and close the printer cover[...]

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Using the Print er Software 65 Chapter 2 Using the Printer Software Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . 63 Accessing the printer driver from Windows applications . . 63 Accessing the printer driver from the Start menu . . . . . . . . . 65 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . 6[...]

66 Using the Printer Software Using the Printer Driver with Windows Me, 98, and 95 You can access the printer driver from your Windows applications or from the Start menu. When you access the printer driver from a Windows application, any settin gs you make apply only to t he application you are using . See “Accessing the printer driver from Wind[...]

Using the Print er Software 67 1. Select Print Setup or Print from the File menu of your application software. The Print or Print Setup dialog box appears. 2. Ma k e s u r e th a t y o u r pr i n t e r i s se l e c t e d a n d t h e n c l ic k Printer , Setup , Properties , or Options . (You may need to click a combination of these buttons.) The Pr[...]

68 Using the Printer Software 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 68 below to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: 1. Click the Start button, and then po in[...]

Using the Print er Software 69 Using the Printer Driver with Windows 3.1 You can access the printer driver from your Windows applications or from the Control Panel. When you access the printer driv er from a Windows application, any settings you make apply only to the application you are using. See “Accessing the printer driver from Windows appli[...]

70 Using the Printer Software 1. Select Prin t Setup or Pri nt from the File menu of your application software. The Print or Print Setup dialog box appears. See “Changing the printer driver settings” on page 71 for detailed information about the settings in this dialog box. 2. Make sure that your printer is selected and then click Printer , Set[...]

Using the Print er Software 71 3. Make sure your printer is highlighted, then click Setup . The Print Setup dialog box appears. To access more settings, you may need to click Options . See the next section to change the settings. Changing the printer driver settings You can change printer driver settings in the Print (or Print Setup) dialog box and[...]

72 Using the Printer Software Note: While many Windows appl ications override the settings made with the printer driver, some do not, so you must verify that the printer driver settings match yo ur requirements. Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Note: ?[...]

Using the Print er Software 73 2. Ma k e s u r e th a t y o u r pr i n t e r i s se l e c t e d a n d t h e n c l ic k Printer , Setup , Properties , or Options . (You may need to click a combination of these buttons.) The Document Properties window appears, and you see the Page Setup and Advanced menus. These menus contain the printer driver setti[...]

74 Using the Printer Software 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 75 below to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this proc [...]

Using the Print er Software 75 When you click Properties , the printer software window appears, which includes menus used to make the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window. See the next section to change the settings. Changing the printer driver settings Your printer driver has two menus fr[...]

76 Using the Printer Software Using the Printer Driver with Windows NT 3.5x You can access the printer driver from your Windows applications or from the Control Panel. When you access the printer driver from a Windows application, any settin gs you make apply only to t he application you are using . See “Accessing the printer driver from Windows [...]

Using the Print er Software 77 1. Select Print Setup or Print from the File menu of your application software. The Print or Print Setup dialog box appears. 2. Ma k e s u r e th a t y o u r pr i n t e r i s se l e c t e d a n d t h e n c l ic k Printer , Setup , Properties , or Options . (You may need to click a combination of these buttons.) The sc[...]

78 Using the Printer Software 3. Click Opti ons (or a similar button) to view the Advanced Document Properties dialog box, which includes the Graphics Resolution, Color, and Optimizations printer driver settings. See “Changing the printer driver settings” on page 79 to change the settings . Accessing the printer driver from the Control Panel Fo[...]

Using the Print er Software 79 4. Click Options to open the Advanced Document Properties dialog box, which contains the Graphics Resolution, Color, and Optimizations printer driver settings. See “Changing the printer driver settings” on page 79 below to change the settings. Changing the printer driver settings You can change printer driver sett[...]

80 Using the Printer Software The monitoring settings are shown below. Resolution/ Graphics Resolution Select the printing resolution you want. The higher the resolution you select, the more detailed yo ur printout will be; however, increasing the resolution slow s printing. If you are using Windows 3.1, this option is on ly available from the Cont[...]

Using the Print er Software 81 About the EPSON Status Monitor 3 Utility The EPSON Status Monitor 3 utility that comes with your printer is available for Windows Me, 98, 95, 2000 or NT 4.0. It allows you to monitor your printer’s status, alerts you when printer errors occur, and provides troubleshooting instructions when needed. The EPSON Status M[...]

82 Using the Printer Software Setting up EPSON Status Monitor 3 Follow these steps to setup EPSON Status Monitor 3: 1. Open the Utility menu as described in “Using the Printer Driver with Windows Me, 98, and 95” on page 66 or “Using the Printer Driver with Windows 2000 and NT 4.0” on page 71. 2. Click the Monitoring Preferenc es button. The[...]

Using the Print er Software 83 Note: Click the Default button to revert all item s to the default settings. Accessing EPSON Status Monitor 3 To access the EPSON Status Monitor 3 utility: ❏ Double-click the printer -shaped shortcut icon on the taskbar. To add a shortcut icon to the taskbar, go to the Utility menu and follow the instruction. ❏ Op[...]

84 Using the Printer Software Using the EPSON Remote! Utility The EPSON Remote! utility allows you to easily change the printer’s default settings from your computer’s DOS prompt. Installing EPSON Remote! Follow these steps to install the EPSON Remote! utility: 1. Insert the printer software CD-ROM into the CD-ROM drive. 2. At the DOS prompt, t[...]

Troubleshooting 85 Chapter 3 Troubleshooting Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 6 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Printing . . [...]

86 Troubleshoo ting Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, go t[...]

Troubleshooting 87 n = on, f = flashing ••• = short series of beeps (three beeps) • • • • • = long series of beeps (f ive beeps) Note: The printer beeps once if you press a control panel button when the corresponding f unction is not available. f Paper O ut n Pause ••• Continuous paper is not fed back to the standby position. [...]

88 Troubleshoo ting Problems and Solutions Most problems you may encounter while operating your printer have simple solutions. You can check the operation of your printer using the self test. See “Printing a Self Test” on page 101. If the self test works properly the problem probably lies in the computer, the application software, or the interf[...]

Troubleshooting 89 Power Supply Power is not being supplied Printing The printer does not print The lights on the control panel do not go on. Cause What to do The power cord may be unplugged. Check that the power cord is properly plugged into the electrical outlet. The outlet may not be operating. If the electrical outlet is controlled by an outsid[...]

90 Troubleshoo ting The software may not be installed properl y. Check that the software is installed properly for your printer, as described in your Setup Guide. Check the software’s printer settings. The interface cable may not match the specifications of the printer or compute r. Check both ends of the interface cable. Make sure the cable meet[...]

Troubleshooting 91 An error has occurr ed. Turn off the printer and turn it on again. If the PAUSE light stays on, check for a paper jam or ribbon jam. If there is no jam, contact your dealer or a qualified service person. (I f an error occurs wh en you switch between single sheets and continuous paper, make sure the paper-release lever is in t he [...]

92 Troubleshoo ting The print is faint or uneven Dots are missing in printe d characters or graphics Printed characters are not what you expected Printed characters have parts missing at the bottom. Cause What to do The ribbon cartridge may not be installed properly. See “Replacing the Ribbon Cartridge” on page 61. The printout is faint. Cause [...]

Troubleshooting 93 The software may not be properly configured. Check that the software is correctly configured for your printer. For instructions, see Chapter 2, “Using the Printer Software.” The font selected on the control panel does not print. Cause What to do Your software may be overriding your control panel setting. Check the font settin[...]

94 Troubleshoo ting The print position is not what you expected Paper Handling Single sheets do not feed properly Printing starts too high or too low on the page, or the bottom part of one page is printed at the top of the next page. Cause What to do Your application software settings may be incorrect. Check the margin or top-of-form position setti[...]

Troubleshooting 95 Cause What to do Continuous paper may be left in the printer. Remove the continuous paper. Set the paper-release lever to the single-sheet position. Insert a new sheet. The paper on the paper gui de is positioned too far to the left or right far the printer to detect that it is there. Move the paper (and the edge guides) a little[...]

96 Troubleshoo ting Continuous paper does not feed properly The tractor does not feed the paper. Cause What to do The paper-release lever may be in the wrong position. Check that the paper-release lever is pulled forward to the continuous-paper position. If not, turn off the printer, move the lever, and turn it on again. The paper may have come off[...]

Troubleshooting 97 When you use side-crimped multipart forms, the copies may not align with the original. Raise the paper guide to keep the printing pos ition accur ate. The paper does not eject properly. Cause What to do The page may be too long. Tear off the fresh supply of paper and eject the page from the printer. Use only paper that is wit hin[...]

98 Troubleshoo ting Options When you use the cut-sheet feeder, the paper does not feed properly The paper does not feed. Cause What to do The cut-sheet feeder may be incorrectly install ed on the printer. Reinstall it as described under “Cut-sheet feeder” on page 49. The paper-release lever may be in the wrong position. Check that the paper-rel[...]

Troubleshooting 99 The paper feed is crooked. Cause What to do The paper may be old or creased. Use only new, clean sheets of paper. There may be too much paper in the stacker. Remove some sheets. The right and left paper guides are too far apart. Position the paper guides to match the width of your paper. You may not be using the right type of pap[...]

100 Troubleshooting Switching between the cut-sheet feed er and the push tractor does not work properly Using the pull tractor with the push tractor, continuous paper does not feed properly With the color upgrade kit installe d, the printer does not operate properly The desired paper type does not load. Cause What to do The paper-release lever may [...]

Troubleshooting 101 Printing a Self Test Running the printer’s self test helps you determine whether the printer or the computer is causing the problem: ❏ If the self test results are satisfactory, the printer is working properly and the problem is probably caused by y our printer driver settings, application settings, computer, or interface ca[...]

102 Troubleshooting c Caution: You should use paper at least 210 mm (8 1/4 inches) wide to run the self test; otherwise, the print head prints directly on the platen. Follow these steps to perform a self test: 1. When using continuous paper, make sure paper is loaded, and the paper release lever is set to the correct position. Then turn off the pri[...]

Appendix 103 Appendix Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Cleaning the Printer To keep your printer operating at its best, you should clean it thoroughly several times a year. Follow these[...]

104 Appendix c Caution: Never use alcohols or thinners to clean the printer; these chemicals can damage the printer components as well as the case. ❏ Be careful not to get water on to the printer mechanism or electronic components. ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable lubr[...]

Appendix 105 5. Make sure that the print head is not hot. Then remove the ribbon cartridge as described in “Replacing the Ribbon Cartridge” on page 61. 6. Make sure the tractor that comes with your printer is installed in the push position. 7. Repack the printer, ribbon cartridge, paper guide, and power cord in their original packing materials [...]

106 Appendix[...]

107 Printer Parts printer cover control panel paper guide paper-release lever paper supports paper guide cover knob edge guides tractor ribbon cartridge parallel interface paper tension unit paper thickness lever power switch power cord serial interface[...]

108[...]

109 Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: High speed draft 300 cps at 10 cpi Draft 225 cps at 10 cpi 270 cps at 12 cpi 337 cps at 15 cpi Draft condensed 191 cps at 17 cpi 225 cps at 20 cpi LQ 75 cps at 10 cpi 90 cps at 12 cpi 112 cps at 15 cpi LQ condensed 128 cps at 17 cpi 150 cps at 20 cpi Pri[...]

110 Paper feed speed: Continuous 92 mm/second (3.6 inches/second) Intermittent 53 msec/line at 1/6-inch line spacing Color printing (optional): Method Print ribbon shifting Ribbon color Black, Magenta, Cyan and Yellow Reliability: Total print volume 12 million lines (except print head) MTBF 6,000 POH (25% duty) Print head life Black ribbon: 200 mil[...]

111 Ribbon: Black ribbon cartridge (#7753) Color ribbon cartridge (S015077) Black film ribbon cartridge (#7768) Black ribbon life Color ribbon life black cyan magenta yellow Film ribbon life 2 million characters 1 million characters 0.7 million characters 0.7 million characters 0.5 million characters 0.2 million characters (LQ, 10 cpi, 48 dots/ cha[...]

112 Electronic Interfaces: O ne standard bidi rectional, 8-bit, parallel interface with IEEE-1284 nibble mode support and One EIA-232D serial interface Buffer: 32KB Built-in fonts: Bitmap fonts EPSON Draft 10, 12, 15 cpi EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10, 12, 15 cpi, proportional EPSON Courier 10, 12, 15 cpi EPSON Prestig[...]

113 Character tables: One Italic and 12 graphical character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (French-Canadian), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15 The following 23 graphical character tables are also available in some [...]

114 Electrical Note: Check the label on the back of the pr inter for the voltage of your printer. Environmental Paper Note: ❏ Use recycled paper, envelopes and si ngle-sheet multipart forms o nly under normal temperature an d hu midity co nditions, as follows: Temperature: 15 to 25 °C (59 to 77 °F) Humidity: 30 to 60% RH ❏ Do not load paper t[...]

115 Single sheets (standard): paper guide and cut-sheet feeder entry Single-sheet multipart forms: paper guide entry Envelopes: paper guide entry Width Paper guide: 100 to 257 mm (3.9 to 10.1 inches) Cut-sheet feeder: 182 to 216 mm (7.2 to 8.5 inches) Length Paper guide: 100 to 364mm (3.9 to 14.3 inches) Cut-sheet feeder: 257 to 356 mm (10.1 to 14 [...]

116 Continuous paper (sta ndard and multipart): rear and bottom entry Labels: bottom entry Thickness 0.16 to 0.52 mm (0.0063 to 0.0205 inch) Weight 45 to 90 g/m² (12 to 24 lb) Width 101.6 to 254.0 mm (4.0 to 10.0 inches) Length (one page) 101.6 to 558.8 mm (4.0 to 22.0 inches) Copies 1 original + up to 4 copies Thickness Printable area 0.065 to 0.[...]

117 Roll paper: rear entry with optional roll paper holder Printable area Single sheets and envelopes: Width 216 ± 3 mm (8.5 ± 0.12 inches) Thickness 0.07 to 0.09 mm (0.0028 to 0.0035 inch) Weight 52 to 82 g/m² (14 to 22 lb) A The minimum top margin is 4.2 mm (0.17 inch). B The minimum left and right margins are 3.0 mm (0.12 inch) each. The maxi[...]

118 Continuous paper: A The minimum top and bottom margins above and below the perforation are 4.2 mm (0.17 inch) each. B The minimum left and right margins are 13 mm (0.51 inch) each. The maximum paper width is 254 mm (10.0 inches) and the maximum printable width is 203.2 mm (8.0 inches). For continuous paper wider than 229.2 mm (9.0 inches), the [...]

119 Roll paper: A The minimum top margin is 4.2 mm (0.17 inch). B The minimum left margin is 3.0 mm (0.12 inch). The minimum right margin is 3.0 mm (0.12 inch). The maximum printable width is 203.2 mm (8.0 inches). AB printable area[...]

120 Paper alignment Printing starts at “0” on the scale. The unprintable area is to the left of the “0.” Standards and approvals European model: Australian model: Low Voltage Directive 73/23/EEC EN 60950 EMC Directive 89/336/EEC EN 55022 Class B EN 55024 EN 61000-3-2 EN 61000-3-3 EMC AS/NZS 3548 Class B[...]

121 Command Lists Your printer supports the EPSON ESC/P2 control code s and IBM 2390 Plus emulation control codes listed below. EPSON ESC/P2 control codes Selecting an EPSON ESC/P2 printer in your sof tware allows you to use advanced fonts and graphics. General operation: ESC @, ESC U, ESC EM Paper feeding: FF, LF, ESC 0, ESC 1, ESC 2, ESC 3, ESC +[...]

122 IBM 2390 Plus emulation control codes This printer emulates the IBM Proprinter using the commands below. For detailed information, see the IBM 2390 Plus reference manual. ESC Space, ESC c, ESC (U Character handling: ESC t, ESC (t, ESC R, ESC %, ESC &, ESC :, ESC 6, ESC 7, ESC (^ Bit image: ESC * Bar code: ESC (B Color printing: ESC r Genera[...]

123 Print position motion: ESC d, ESC R, ESC D, HT, ESC B, VT, ESC J, ESC J (AGM*) Font selection: DC2, ESC P, ESC :, ESC E, ESC F, ESC I, ESC [d, ESC [I Font enhancement: DC4, SO, ESC SO, ESC W, ESC [ @, SI, ESC SI, ESC G, ESC H, ESC T, ESC S, ESC -, ESC _, ESC [- Spacing: BS, SP, ESC [ Character handling: ESC 6, ESC 7, ESC [T, ESC ^, ESC Bit i[...]

124[...]

125 Contacting Customer Support If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer s[...]

126 For users in North America If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: To speak directly to a technical support representative, dial: (562) 276-432 2 (U.S.), or (905) 709-21[...]

127 ❏ Computer configuration ❏ Description of the problem Note: For help using any other software on your system, see the documentation for that software for tech nical support in formation. You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from EPSON at (80 0) 873-7766 or visit our web site at http://www.epson[...]

128 Support Via Telephone Pre-Sales Enquiries, Literature Requests and Nearest Dealer For users in the Middle East Some of these services may be available in English only. http://www.epson.com Select your country from our Internet home page for a full list of support and warranty services including: ❏ Register your product on-line ❏ Free access[...]

129 ❏ Chat directly with a support technician on-line ❏ Email Technical Support Technical Support Vi a Email and Telep hone Pre-Sales Enquiries, Literatu re Requests and Nearest Dealer Select your country from our Internet home page at http://www.epson.com. For users in Scandinavia Some of these services may be available in English only. http:/[...]

130 ❏ Email Technical Support Support Via Telephone Pre-Sales Enquiries Literature Requests and Nearest Dealer For users in South Africa Some of these services may be available in English only. Denmark 80 88 11 27 Finland 0800 523 010 Norway 800 11 828 Sweden 08 445 12 58 Denmark Home Page: http://www.epson.dk Telephone: 38 48 71 37 Finland Home [...]

131 http://www.epson.co.za Visit our Internet home page for a full list of support and warranty services including: ❏ Register your product on-line ❏ Free access to the latest EPSON software drivers ❏ Easy access to frequently asked questions ❏ Interactive web based support tool to help you quickly resolve support issues ❏ Chat directly w[...]

132 Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. Internet URL http: //www.epson.com.a u Access the EPSON Australia World Wide Web pages. Wor[...]

133 We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your EPSON product documentation, type of computer, operating system, application programs, and any information you feel is required. For users in Singapore Sources of[...]

134 Epson Hotline (Phone: (66)2-67 0-0333) Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problem ❏ Enquiries on repair service and warranty For users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id[...]

135 EPSON Support Center For users in Hong Kong To obtain technical support as we ll as other after-sales services, users are welcome to contact EPSON Hong Kong Limited. Internet Home Page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product inform[...]

136 ❏ Latest versions of EPSON product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Electronic Bulletin Board System An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service: [...]

137 Epson Trading (M) SDN. BHD Head Office. Epson Helpdesk ❏ Sales enquiries and product information (Infoline) ❏ Enquiries on repair services & warranty, product usage and technical support (Techline) For users in India Contacts for information, support, and services are: World Wide Web (http://www.epso n.co.in) Information on product spec[...]

138 Epson India Head Office - Ban galore: Epson India Regional Offices: Help Desk Nine City Help Line -9622 037766, available at Vadadora, Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Delhi and Kolkata. Phone: 5321 266-70 Fax: 5581799/5321095 Mumbai Phone: 8261516-17 Fax: 8257287 Delhi Phone: 6447201-06 Fax: 6447205 Chennai Phone: 8203940/4[...]

139 For users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Corporation at the telephone and fax numbers and e-mail address below: World Wide Web (http:/ /www.epson.c om.ph) Information on product specifications, drivers for download, Frequently Asked Questio[...]

140[...]

141 Numerics 0 slash, 20 A Adjusting paper-thickness l ever, 44 to 45 tear-off po sition, 38 to 41 top-of-form posi tion, 36 to 38 Aligning vertical lines, 101 Auto CR (carriage return), 22 Auto I/F (interface) wait time, 2 0 Auto line feed, 19 Auto tear-off, 19 B Baud rate, 20 Bidirectional (B i-d) printin g. See Print direction Built-in font list[...]

142 option list, 16 to 18 Driver. See Printer driver E Emulation. See IBM 23 80 Plus/IBM 2381 Plus emulat ion Envelopes printing, 47 specifications, 11 5 EPSON Remote! utility, 84 EPSON Status Moni tor 3 utility, 81 to 83 Error indication, 86 to 87 ESC/P, 121 to 122 F Font (default setting), 21 Font. See Built-in font H High speed draft (defa ult s[...]

143 O Options Color upgrade kit, 57 to 60 Cut-sheet feeder, 49 to 53 Pull tracto r unit, 53 t o 54 Roll paper holder, 55 to 56 P Packet mode, 21 Page length for tractor, 18 Panel. See Control panel Paper alignment, 120 Paper specific ations, 114 to 11 7 Paper-thickness lever, 44 to 45 Parallel I/F (int erface) bidirectio nal mode, 21 Parity, 21 Pri[...]

144 printing, 41 to 43 specifications, 11 5 Skip over perforation, 18 Software default setting, 19 Specifications built-in fo nt, 112 character tables, 11 3 command lists ESC/P, 121 to 122 IBM 2380 Plus/IBM 2381 Plus emulation, 122 to 123 electrical, 114 environmental, 114 international character sets, 1 13 mechanical, 10 9 to 111 paper, 114 to 117[...]

145[...]