Epson Workforce M100 manual

User’s Guide NPD4737-00 EN[...]

Copyright and Trademarks Copyright and Trademarks No part of this publication may be re produced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical , photocopyi ng, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to t[...]

Contents Copyright and Trademarks C o p y r i g h t a n d T r a d e m a r k s ................... 2 Introduction W h e r e t o F i n d I n f o r m a t i o n ................... 5 C a u t i o n , I m p o r t a n t a n d N o t e .... .......... ... 5 O p e r a t i n g S y s t e m V e r s i o n s ................... 5 Important Instructions S a f e t [...]

F o r W i n d o w s .......................... 4 1 F o r M a c O S X .... ........ ........ ...... 4 1 C h e c k i n g t h e N u m b e r o f S h e e t s o f P a p e r F e d ..... 4 2 C l e a n i n g t h e P r o d u c t ...................... 4 2 C l e a n i n g t h e e x t e r i o r o f t h e p r o d u c t .......... 4 2 C l e a n i n g t h e i n t[...]

Introduction Where to Find Information The latest version of the fol lowing manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (other than Europe) ❏ Start Here (paper): Provides you with informatio n on setting up the product and installing the software. ❏ User’s Guide (PDF ): Pr[...]

❏ Windows XP refers to Windows XP Home Edition, Wi ndows XP Professional x64 Edition, and Windows XP Professional. ❏ Mac OS X refers to Mac OS X 10.5.8 or later. User’s Guide Introduction 6[...]

Important Instructions Safety Instructions Read and follow these instructions to en sure safe use of this pr oduct. Make sure you keep this guide for future reference. Also, be sure to follow all warni ngs and instruct ions marked on the product. ❏ Use only the power cord supplied with the product and do not use the cord with any other equipment.[...]

❏ Avoid electrical outlets controlled by wall switches or automatic timers . ❏ Keep the entire computer system away from potential sources of elec tromagnetic interference, such as loudspeakers or the base un its o f cordless telephones. ❏ The power-supply cords should be placed to avoid abrasi ons, cuts, fraying, crimping, and kinking. Do no[...]

❏ If you are not going to use the product for a long period, be sure to unplug the power co rd from the electrical outlet. ❏ During the life of yo ur product it may be necessary to replace the waste ink pad when it has become full. Whether and how often this is required will vary according to the number of pages you print, the type of material [...]

Getting to Know Your Product Product Parts a. Edge guide b. Paper sup port c. Rear paper feed d. Printer cover e. Output tray f. Output tray extension g. Stopper a. Printer cover b. Print head (under this section) c. Transportation lock d. Ink reservoir tank (Ink tank) e. Ink tube User’s Guide Getting to Know Your Product 10[...]

a. AC inlet b. LAN port * c. USB connector * The availability of th is part varies by product. Guide to the Control Panel Note: Although the control panel design may sl ightly diff er from the actual product, the method of operation is the same. Buttons Buttons Function a P *3 *4 Turns the product on or off. b Wi-Fi *1 *2 Hold down this for 3 secon[...]

Lights Lights Function P On when the prod uct is on. Flashes when the product is receiving da ta, printing, or cleaning the print head. * Stays on while the product is connected to a network. Flashes while networ k settings are being adjusted. * & “Error indicators” on page 48 b & “Error indicators” on page 48 * The availability of [...]

Paper and Media Handling Introduction to Using, Loading, and Storing Media You can achieve good results with most types of plain pa per. However, Epson pro vides special types of paper that is formulated for the ink used in Epson in k jet products, and we recommend usin g this paper to ensure high-quality results. When loading special paper d istri[...]

Media Type Size Loading capacit y (sheets) Plain paper *1 Letter *2 up to 11mm A4 *2 up to 11mm B5 *2 up to 11mm A5 *2 up to 11mm A6 *2 up to 11mm Legal 1 User Defined 1 Envelope #10 10 DL 10 C6 10 Epson Bright White Ink Jet Paper A4 *2 80 Epson Photo Quality Ink Jet Paper A4 80 Epson Matte Paper - Heavyweight A4 1 *1 Paper with a weight of 64 g/ m[...]

Note: The avail ability of special media vari es by loc ation. For the lates t informati on on media available in your area, c ontact Epson support. & “Technical Support Web Site” on page 67 Loading Paper and Envelopes Follow these steps to load paper: A Open the paper support and the output t ray and then raise the stopper. Note: Leave eno[...]

Note: ❏ Fan and align the edges of the pa per before loading. ❏ The printable side is often whiter than the other side. ❏ Always load paper into the rear pape r feed short edge f irst, even when you are printing landscape -oriented pictures. ❏ You can use the following sizes of paper with binding holes: A4, A5, A6, Legal, Letter. Load only [...]

Printing Printer Driver and Status Monitor The printer driver lets y ou choose from a wide variety o f settin gs to get th e best printing results. The status monit or and the printer utilit ies help you check the prod uct and keep it in to p operati ng condition. Note for Windows users: ❏ Your printer driver automatically finds and installs the [...]

❏ Windows XP : Click Start , Control Panel , ( Printers and Other Hardware ,) t hen Printers and Faxes . Select the product, then click Printing Prefer ences on th e File me nu. From the shortcut icon on the taskbar Right-click the product icon on the taskbar, then sel ect Printer Settings . To add a shortcut icon to the Windows taskbar, first ac[...]

Basic Operations Basic printing Note: ❏ The screen shots in this section may va ry depending on the mod el. ❏ Before you print, load paper properly. & “Loading Paper an d Envelopes” on page 15 ❏ Refer to the section belo w for the printable area. & “Printable area” on page 63 ❏ After completing the setting s, print one test [...]

E Select Portrait (tall) or Landscape (wide) to change the orientation of your print. Note: Select Landscape when printing on envelopes. F Select the appropriat e Paper Type sett ing. & “Paper type settings from the printer driver” on page 14 Note: Print quality is automatically adju sted for the selected Paper Type. G Click OK to close the[...]

B Access the Print dialog box. & “Accessing the printer driver for Mac OS X” on page 18 Note: If the simplified dialog box is displayed, click the Show Details button (for Mac OS X 10.7) or the d button (for Mac OS X 10.6 or 10.5) to extend this dialog box. C Select the product you are using as the Printer setting. Note: Depending on your a[...]

F Select Print Settings from the pop-up menu. G Select the appropriate Media Type setting. & “Paper type settings from the printer driver” on page 14 H Click Print to start printing. Canceling printing If you need to cancel printing, follow the instructions in the appropri ate section below. Using the product button Press the + button to ca[...]

B Click the Print Queue button. The Window s Spooler appears. C Right-click on the job you want to cancel and then select Cancel . For Mac OS X Follow the steps below to cancel a print job. A Click your product icon in the Dock. B In the Document Name list, select the document which is printing. C Click the Delete button to cancel the print job. Ot[...]

2-sided printing (for Windows only) Use the printer dri ver to print on both si des of the paper. Two types of 2-sided printing are available: standard and folded booklet. 2-sided printing is only available for the following papers and sizes. Paper Size Plain paper Legal, Letter, A4, B5, A5, A6 Epson Bright White Ink Jet Paper A4 Note: ❏ This fea[...]

C Click Settings , and make the appropriate settings. Note: If you want to print a folded booklet, select Booklet . D Check the other settings and print. Note: ❏ The actual binding margin may be different from th e specified settings depending on your application. Experiment with a few sheets to examine actu al results before prin ting the entire[...]

B Choose Scale to fit paper si ze for Destination Paper Size in the Pape r Handling pane and select the desired paper size from the pop-up menu. C Check the other settings and print. Pages per sheet printing Lets you use the printer driv er to print two or four pages on a si ngle sheet of paper. Note: This feature may not be av ailable at some sett[...]

Sharing the Product for Printing Setup for Windows These instructions tell you h ow to set up your product so other users on the network can share it. First you will set up the product as a shared printer on th e computer directly conne cted to it. Then you wil l add the product to each network comp uter that will access it. Note: ❏ These instruc[...]

If you want to aut omatically download printer drivers for compu ters that are running different versions of Windows, click Addition al Drivers and select the environment and the operating system s of the other computers. Click OK , then insert the pr oduct software disk. D Click OK or Close (if you installed additiona l drivers). Adding the produc[...]

B Windows 7 and Vista: Click the Add a printer button. Windows XP: Click the Add a printer button. The Add Pri nter Wizard appears. Click the Next button. C Windows 7 and Vista: Click Add a network, wire less or Bluetooth printer , and then click Next . Windows XP: Select A network printer, or a printer attached to an other computer , then click Ne[...]

Refilling Ink Ink Bottle Safety Instru ctions, Precautions, and Specifications Safety instructions Observe the following when h andling the ink: ❏ Keep ink bottles and the ink tank unit out of the reach of children. Do not allow children to drink from or handle the ink bottles and ink bottle cap. ❏ Do not tilt or shake an ink bottle after remov[...]

❏ After bringing an ink bottle inside from a cold storage si te, allow it to warm up at ro om temperature for at least three hours before using it. ❏ Store ink bottles in a cool, dark place. ❏ Store the ink bottles in the sam e environment as the prod uct. When storing or transp orting the ink bo ttle after opening the sealed bottle, avoid te[...]

Note: Be careful not to spill any ink. B Snap off the top of the cap, remove the cap o f the ink bottle, remove the seal from the bot tle, and then install the cap. c Important: Install the ink bottle cap tigh tly; otherwise ink may leak. Note: Do not dispose of the top of the cap. If any ink remains in the ink bottle after re filling the tank, use[...]

Note: If any ink remains in the ink bottle after filling the ink tank up to the upper line , install the cap securely and store the ink bottle upright for later use. D Install the cap onto the ink tank secure ly. E Close the ink tank unit cover. User’s Guide Refilling In k 33[...]

Maintaining Your Product and Software Checking the Print Head Nozzles If you find that the printout is unexpe ctedly faint or that dots are missing, you may b e able to identify the problem by checking the print head nozzl es. You can check th e print head nozzles from yo ur computer by using t he Nozzle Check utility or from the prod uct by using [...]

Using the product buttons Follow the steps below to check the print head nozzles using the prod uct buttons. A Make sure that no warnings or errors are indicated in the control panel. B Turn off the product. C Make sure that A4-size paper is loaded in the rear paper feed. D While holding down the + button, press the P button to turn on the product.[...]

If any segment of the printed lines is missing, as sh own below, this could mean a clogged ink nozzle or a misaligned print head. & “Cleaning the Print Head” on page 36 & “Aligning the Print Head” on page 38 Cleaning the Print Head If you find that the printout is unexpect edly faint or that dots are missing, yo u may be able to sol[...]

B Make sure that no warnings or errors are indicated in the control panel. C Right-click the product icon on th e taskbar, then select Head Cleaning . If the product icon does not appear, refer to the following sect ion to add the icon. & “From the shortcut icon on the taskbar” on page 18 D Follow the on-screen instructions. Using the Head [...]

The product starts cleaning the print head. c Important: Never turn off the product while the P light is flashing. Doing so may damage the product. D When the P light stops flashing, print a nozzle check pa ttern to confirm that the head is clean. & “Checking the Print Head Nozzle s” on page 34 Aligning the Print Head If you notice a misali[...]

D Click the Print Head Alignmen t icon. E Follow the on-screen instructions to align the print h ead. Cleaning the Paper Guide You may see a smudge o n the back of the printout when ex cess ive ink remains on the pape r guide. The paper guide is the dark plastic strip inside the product. In this case, you can solve the problem by using the Paper Gu[...]

E Follow the on-screen instructions to clean the paper guide. Replacing Ink inside the Ink Tube If print quality has not improved even after runni ng Head Cleaning several times, you may need to replace th e ink inside the ink tube to solve the problem. The Power Ink Flushing utility allows you to replace all of the ink inside the ink tube. c Impor[...]

A Make sure that the transportation lock is set to the unlocked (Printing) position. B Make sure that no warnings or errors are indicated in the control panel. C Access the Epson Printer Utility 4. & “Accessing the printer driver for Mac OS X” on page 30 D Click the Power Ink Flushing icon. E Follow the on-screen instructions. Saving Power [...]

D Select 3 minutes , 5 minutes , or 10 minutes as the Sleep Timer setting. E Click the Apply button. Checking the Number of Sheets of Paper Fed You can check the number of sh eets of paper fed from the printer driver. Click the Printer a nd Option Information button on your printer driver’s Ma intenance window (for Windows) or on the Epson Printe[...]

Transporting the Product If you move the product some distance, you need to prepare it for transportation in its original box or one of a similar size. c Important: ❏ When storing or transporting the prod uct, avoid tilting it, pl acing it vertically, or turning it upside down; otherwise ink may leak. ❏ When storing or transporting the ink bott[...]

E Secure the print head to the case with tape as shown, then close th e printer cover. Note: Do not place tape on the white flat cab le inside the product. F Set the transportation lock to th e locked (Transporting) positi on. G Make sure to install the cap onto the ink tank securely. H Repack the product in the box, using the protective materials [...]

Checking and Installing Your Software Checking the softw are in stalled on your computer To use the functions described in this User’s Gu ide, you need to install the following software. ❏ Epson Driver and Utilities Follow the steps bel ow to check that the software is installed on your c omputer. For Windows A Windows 7 and Vista: Click the st[...]

For Windows Note: ❏ For Windows 7 and Vista , you need an administrator ac count and password if you log on as a stand ard user. ❏ For Windows XP, you must log on to a Computer Administrator account. A Turn off the product. B Disconnect the product’s inter face cable from your computer. C Do one of the followi ng. Windows 7 and Vista: Click t[...]

For Mac OS X Note: ❏ To uninstall your software you need to down load the Uninstaller. Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Com puter Administrator account. You cannot uninstall programs if yo u log on as a limited account user. [...]

Troubleshooting for Printing Diagnosing the Problem Troubleshooting product problems is best handl ed in two step s: first diagnose the probl em, then apply likely solutions until the problem is fixed. The information that you need to diagn ose and solve most common problems is prov ided by online problem solving, the control panel, or the status m[...]

Lights Problem and solut ion General erro r An unknown product error has occurred. Turn off the product. Then, remove the jamm ed paper. & “Paper Jams” on page 50 Then turn the product back on. If the error doe s not clear, contact your dealer. Recovery mode The firmware update has fa iled, and the product is in recovery mode. You will n ee[...]

Note: If EPSON Status Monitor 3 does not appea r , access the prin ter driver and click the Maintenance tab and then the Extended Settings button. In the Exte nded Settings window, c heck the Enable EPSON Status Monitor 3 check box. EPSON Status Monitor 3 provid es the following information: ❏ Technical Support: Click Technical Support to access [...]

c Important: Be careful not to pull the cables or ink tube, or touch othe r components inside the product unnecessarily. Otherwise, ink may leak or the pro duct may be damage d. Note: ❏ Cancel the print job if prompted by a message fro m the printer dr iver. ❏ If all of the li ghts on the control panel flash, press the P button to turn the pr o[...]

❏ The printable side of th e paper is face up in the rear paper feed. ❏ The paper stack was fanned before loading. ❏ For plain paper, do not load pape r above the line just under the H arrow mark inside the edg e guide. For Epson special media, make sure the number of sheets is less than the limit speci fied for the me dia. & “Selecting[...]

Good sample & “Horizontal bandin g” on page 53 & “Vertical banding or misalignmen t” on page 53 & “Printout is blurry, smeared, or scuffed or ink supply is p oor” on pag e 54 Horizontal banding ❏ Make sure the printable side (the whiter side) of the paper is face up in the rear paper feed. ❏ Run the Head Cleaning utility[...]

❏ Make sure the paper type selec ted in the printer driver is appropriate for th e type of paper loaded in th e product. & “Selecting Paper” on page 13 Printout is blurry, smeared, or scuffed or ink supply is poor ❏ Make sure the initial ink charging is complete. ❏ Make sure you use ink bottles with the correct part number for this pr[...]

Miscellaneous Printout Problems Incorrect or garbled characters ❏ Clear any stalled print jobs. & “Canceling printing” on page 22 ❏ Turn off the product and computer. Make sure the product’s interface cable is secure ly plugged in. ❏ Uninstall the printer driver, then reinstall i t. & “Uninstalling Your Software” on page 45 [...]

Blank pages print ❏ Make sure the printer driver settings are ap propriate for the paper size you are using. For Windows, check the Main window. For Mac OS X, check the Page Setup di alog box or Pri nt dialog box. ❏ For Windows, check the Skip Blank Page setting by clicki ng the Extended Settings button on the Maintenance window of the printer [...]

Paper Does Not Feed Correctly Paper does not feed Remove the stack of paper and make sure of the following: ❏ The paper is not curled or creased. ❏ The paper is not too old. See the ins tructions that came with the pape r for more infor mation. ❏ For plain paper, do not load pape r above the line just under the H arrow mark inside the edg e g[...]

Paper is not ejected fully or is wrinkled ❏ If the paper does not eject fully, press the + button to eject the paper. If the paper is jammed inside the product, remove it by referring to the following section. & “Paper Jams” on page 50 ❏ If the paper is wrinkled when it comes out, it ma y be damp or too thin. Lo ad a new stack of paper.[...]

Increasing the Print Speed (For Windows Only) Print speed may be inc reased by selectin g certain sett ings in the Extended Settings window when the printing speed is slow. Click the Extended Settings button on your printer driver’s Maintenance window. The following dialog box appears. Select the following check boxes and print speed may be incre[...]

❏ Always spool RAW datatype ❏ Page Rendering Mode ❏ Print as Bitmap For more details on each item, see the onl ine help. Other Problem Printing plain papers quietly When plain pa per is selected for the pape r type and Standa rd (Windows) or Normal (Mac OS X) is selected as for quality in the printer driver, the product prints at high speed. [...]

Product Information Ink Bottles You can use the following ink bottles with this product: Ink bottles Part numbers Black T7741 c Important: Genuine Epson ink, other than those specified here, could cause d amage that is not covered by Epson’s warranties. Color Black Ink bottle life For best results, use up ink with in six mont hs after removing a [...]

Technical Specifications Note: Specifi cations ar e subject t o change without notice. Printer specifications Paper path Rear paper feed, top entry Capacity 11 mm (0.4in.) Paper Note: ❏ Since the quality of any particular brand or type of paper may be changed by the manufa cturer at any time, Epson cannot attest to the quality of any non-Epson br[...]

Size Envelope #10 4 1/8 × 9 1/2 in. Envelope DL 110 × 220 mm Envelope C6 114 × 162 mm Paper types Plain paper Weight 75 g/m² (20 lb) to 90 g/m² (24 lb) Printable area Highlighted portions show printable area. Single sheets Envelopes Minimum margin Media type Single sheets Envelopes A 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) B 3.0 mm (0.12 in.) 5.0 [...]

Network interface specification Wi-Fi *1 Standard: IEEE 802.11b/g/n *2 Security: WEP (64/128bit) WPA-PSK (TKIP/AES) *3 Frequency Band: 2.4 GHz Communication Mode: Infrastructure, Ad hoc Ethernet *1 Standard: IEEE802.3i/u, IEEE802.3az *4 Communication Mode: Ethernet 100BASE-TX/10BASE-T *1 The availability of this feature varies by product. *2 Compli[...]

Rated current 0.5 to 0.3 A Power consumption Printing Approx. 12 W (ISO/IEC24712) Ready mode Approx. 2.5 W Sleep mode Approx. 1.7 W Power off Approx. 0.3 W M105 100-240 V Model Input voltage range 90 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz Rated current 0.5 to 0.3 A Power consumption Printing Approx. 13 W (I[...]

Low voltage directive 2006/95/ EC EN60950-1 EMC directive 2004/108/EC EN55022 Class B EN61000-3-2 EN61000-3-3 EN55024 R&TTE directive 1999/5/EC * EN300 328 EN301 489-1 EN301 489-17 EN60950-1 * This only applies to the M105. For M105 For European users: We, Seiko Epson Corporation, hereby dec lare that the equipment Model B531C is in compliance [...]

Where To Get Help Technical Support Web Site Epson’s Technical Support Web Site pr ovides help with pr oblems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at: http://support.epson.net/ http://www.epson.eu/Support (Europe) If yo[...]

Note: Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s m emory. Due to breakdown or repair of a product, data and /or settings may be lost. Epson shall not be responsible for the loss of any data, fo r backing up or recovering data and/or settings even during a warranty period . We recomm[...]

Epson Hotline ❏ Sales enquiries and product information ❏ Technical support Phone (62) 21-572 4350 Fax (62) 21-572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech[...]

World Wide Web ( http://www.epson.com.my ) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sale s Enquiries , questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Phone: 603-56288288 Fax: 603-56288388/399 Epson Helpdesk ❏ Sales enquiries and product information (Infoline) Phone: 6[...]

Epson India Head O ffice - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Region al Offices: Location Telephone number Fax number Mumbai 022-28261515 /16/17 022-28257287 Delhi 011-30615000 011-30615005 Chennai 044-30277500 044-30277575 Kolkata 033-22831589 / 90 033-22831591 Hyderabad 040-66331738/ 39 040-66328633 Cochin 0484-2357950 0484-2[...]

Our Hotline team can help you wi th the following o ver the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty User’s Guide Where To Get Help 72[...]

Index 2 2-sided printing........... ............. ................. .............. ................. .......24 A Aligning p rint head ........... .............. ................ .............. ........... ......38 B Banding..... ........ .......... ......... ........ .......... ........ ........ ........... ........ .......53 Blank pages.... ......[...]

Paper guide cleaning......... ........ ......... ........... ........ .......... ......... ......... .......... .....39 Paper jam. .......... .......... ........... ....... ........... .......... ........... ......... .........50 Print head aligning............... ............... .................. ............... .............. ............38 chec[...]