Gateway E-4400 manual

MAN US E4400 SYS GDE /MVCASR1 1/00 8505593 E-4400 De sktop S yst em Manual[...]

i Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ii 5 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Ad[...]

iii 9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iv[...]

Conventions used in this manual v Preface Con ventions used in this manual Throughout this manual, you will see the following conventions: Convention Description E NTER K eyboard ke y names are pr inted in small capitals. C TRL +A LT +D EL A plus sign means to press the ke ys at the same time. Setup Commands to be entered, options to select, and me[...]

vi Getting ad ditional inf ormation Log on to the Gateway Support Center at www .gateway .com/suppor t to find information about your system or other Gateway products. Some types of information you can access are: ■ Hardware driver and software application updates ■ T echnical tips ■ Service agreement information ■ T echnical documents and [...]

S t a n d a r d f e a t u r e s 1 1 System Features Standar d features ■ Intel ® Pentium III processor with 133 MHz Front Side Bus (FSB) ■ Desktop to tower conversion ■ T wo Rambus™ in-line memor y module (RIMM™) sockets that support up to 1 Gigabyte (GB) of Rambus Dynamic Random Access Memory (RDRAM) ■ Intel 820 Camino chipset ■ 4X [...]

2 S y s t e m F e a t u r e s Fr ont panel The desktop case front panel includes the following features: Audio-out jack connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive.) CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive. CD volume control controls the volume of an [...]

R e a r p a n e l 3 Rear panel The desktop case rear panel includes the following Input/Output (I/O) ports, connectors, and switches: Kensington lock slot permits the use of a cable lock to secure the system. Keyboard port connects a Personal System/2 ® (PS/2) compatible keyboard. Microphone-in, Line-out, and Line-in audio jacks connect audio devi[...]

4 S y s t e m F e a t u r e s V er tical desktop feature Y ou can set up your desktop to sit vertically by using a stand included with your accessory kit. This setup saves space and transforms your desktop into a minitower computer . See the illustrated instructions included with your accessory kit or the illustration below for more information. T [...]

System board 5 System boar d The following figure and list identify system board components. A AGP slot B Parallel port C Serial port 2 D Serial port 1 E Mouse port F Keyboard port G USB ports (2) H Audio line-out A D E F G H I J K M N L B C[...]

6 S y s t e m F e a t u r e s I Microphone-in J Audio line-in K Configuration jumper (J5K1) L Battery M Slot 1 connector N RIMM sockets (2)[...]

R i s e r c a r d 7 Riser car d The riser card is mounted to the chassis by brackets at its base and two screws at the top. The two screws attach the riser card to a bracket attached to the power supply cage. The riser card contains most of the connectors and slots used by the internal system components. Fr ont A SW1: Chassis intrusion switch B A T[...]

8 S y s t e m F e a t u r e s Bac k A Primary IDE connector B Secondary IDE connector C Floppy Drive connector D RJ-45 LAN connector E Ethernet LAN Indicator LEDs (Green = 100 Mb/sec. Y ellow = LAN activity) D B C E A Pin 1 position on each connector[...]

S e t t i n g u p y o u r s y s t e m 9 2 System Setup Setting up y our system Follow the instructions on the poster that came with your system for assembly instructions. Y ou can prepare a safer working environment before assembling your system by following the guidelines listed below . ■ Provide a clean, flat, and stable surface for your system[...]

10 S y s t e m S e t u p Star ting y our system Before you start your system for the first time: ■ Make sure that the voltage selector switch on the back of the computer is still set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 3 for voltage selector switch location.)[...]

S t a r t i n g y o u r s y s t e m 11 If nothing happens when you turn on the system: ■ Recheck the power cables to make sure that they are securely plugged in and that your power strip (if you are using one) is plugged in and turned on. ■ Make sure the monitor is connected to the computer , plugged into the power strip or AC outlet, and turne[...]

12 S y s t e m S e t u p T urning off y our system Every time you turn off your system, shut down the operating system first. Y ou may lose data if you do not follow the proper procedure. T o turn off your system in Windows NT or Windows 98: 1 Click Star t , then select Shut Down (W indows 98) or Shut down the computer? (W indows 98 or W indows NT [...]

R e s e t t i n g y o u r s y s t e m 13 Resetting y our system If your computer does not respond to keyboard or mouse input, you may have to close a program or programs that may not be responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system. T o reset your system in Windows [...]

14 S y s t e m S e t u p[...]

Static electricity precautions 15 3 Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer . When opening your computer case, always perform the following procedure. T o avoid static electricity discharge: 1 W ear a grounding wrist strap (available at most electronics stores.) 2 T[...]

16 C a s e A c c e s s Follow these precautions to avoid electrostatic damage to your computer components: ■ A v oid static-causing surfaces such as plastic and packing foam in your work area. ■ Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the insi[...]

O p e n i n g t h e c a s e 17 Opening the case T o work on the internal components of the computer , you must open the case, which has two removable parts: ■ A chassis cover , that surrounds the sides and top of the chassis ■ A front bezel (faceplate) that covers the front of the chassis Because the components inside your computer are extremel[...]

18 C a s e A c c e s s 4 Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the front bezel. Remove the cover . T o remove the front bezel: 1 Lift the three upper tabs and push them through the slots in the chassis. The top of the bezel unlatches out and away from the chassis. 2 L[...]

C l o s i n g t h e c a s e 19 Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer . T o replace the front bezel: 1 Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel[...]

20 C a s e A c c e s s[...]

Preparing to replace or add a drive 21 4 Replacing and Ad ding Drives Preparing to replace or ad d a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive come with your computer . Y ou can add additional drives of the following types: ■ Half-height 3.5-inch diskette drives - The riser card has a floppy controller that supp[...]

22 Replacing and Adding Drives As you prepare to install drives, keep the following in mind: ■ T o remove and install drives, you need a grounding wrist strap and a Phillips screwdriver . If you remove a drive, place it in an antistatic bag. ■ Before you install a drive, see the drive’ s documentation for information on configuring the drive,[...]

Preparing to replace or add a drive 23 ■ If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave. ■ Y ou may need to configure the drives you install using the BIOS Setup u[...]

24 Replacing and Adding Drives 3.5-inc h diskette or CD drives Both the 3.5-inch diskette drive and 5.25-inch CD drives are secured in the chassis by a set of removable rails. The rails let the drives slide into and out of the guides in the front bays. Remo ving and replacing the 3.5-inch diskette or CD drive T o remove or replace the drive: 1 T ur[...]

3.5-inch diskette or CD drives 25 6 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive. 7 Align the rails with the appropriate bay and slide the drive into the bay until the locking tabs snap into place. 8 Connect the power and da[...]

26 Replacing and Adding Drives Installing an additional 3.5-inc h device The second 3.5-inch drive bay can be used to install a 3.5-inch device such as a tape drive, a 100 MB or 120 MB disk storage device, or an additional 3.5-inch diskette drive. A set of rails are included in your system (in the drive bay under the diskette drive) and are used du[...]

3.5-inch diskette or CD drives 27 5 Remove the metal shield from the front of the drive bay , if installed, by placing a flat-bladed screwdriver in the metal shield tab and pulling it outwards. 6 Snap the rails onto the drive, making sure the front rail extensions are towards the front of the device. 7 Align the rails with the bay , and slide the d[...]

28 Replacing and Adding Drives Har d drives Remo ving and replacing the har d drive The hard drive is secured to a mounting plate that snaps out of and into the chassis. T o replace the hard drive: 1 T urn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening th[...]

H a r d d r i v e s 29 9 Close the case (see “Closing the case” on page 19.) 10 Reconnect the power and modem cords, and turn on the system. Adding a second har d drive The system comes with a metal drive-mounting bracket you can use to install an additional internal hard drive. Due to difficulties in routing the existing IDE connector cable to[...]

30 Replacing and Adding Drives 5 Slide the mounting bracket towards the back of the chassis until the tabs disengage from the chassis. Lift the mounting bracket out of the chassis. 6 W ith the drive upside down, insert the metal points into the holes on one side of the drive and lower the mounting bracket over the bottom of the drive. 7 Secure the [...]

Removing the system board 31 5 System Components Remo ving the system boar d The system board is installed on a set of guide rails, and can be removed without tools. T o remove the system board: 1 T urn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the c[...]

32 S y s t e m C o m p o n e n t s 4 Lift the panel up and out. 5 Clear the panel from the chassis. T abs[...]

R e m o v i n g t h e s y s t e m b o a r d 33 6 Locate the release lever at the outside center edge of the system board and lift the lever upward slightly . Pull it outward approximately eighty degrees from the edge of the system board to disengage the edge connector on the system board from the riser card and move the board slightly out of the ch[...]

34 S y s t e m C o m p o n e n t s T o install the system board: 1 If installing a new system board, mount the rails (removed in Step 9 above) on the bottom of new board. 2 Align the rails located underneath the system board with the guides on the chassis, and slide the system board into the chassis. 3 Push in the release lever until it is parallel[...]

Replacing the processor 35 Replacing the pr ocessor The system is compatible with the Intel ® Pentium ® III 100 and 133 MHz front-side bus (FSB) processors. The system board will support the following processor/bus configurations: ■ 350 MHz through 700 MHz processors with 100 MHz FSB ■ 533 MHz, 600 MHz, and faster processors with 133 MHz FSB [...]

36 S y s t e m C o m p o n e n t s 5 Push the screwdriver toward the processor . The tab that locks the processor in place opens. Lift up slightly on the side of the processor . 6 Repeat the previous two steps for the other side of the processor . 7 Pull the processor up and out of the slot. Ta b Screwdriv er[...]

Replacing the processor 37 8 Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it. 9 Close the case (see “Closing the case” on page 19.) 10 Reconnect the power cord and all other cords you removed, then turn on the system.[...]

38 S y s t e m C o m p o n e n t s Ad ding or replacing memor y The Rambus Dynamic Random Access Memory (RDRAM) Rambus In-line Memory Modules (RIMMs) supported by your system board conform to the following standards: ■ 64 MB, 128 MB, 256 MB, and 512 MB RIMMs ■ Single- or double-sided configurations ■ 1 GB maximum system memor y When you are i[...]

Adding or replacing memory 39 T o add or remove RIMMs: 1 T urn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the case” on page 17), obser ving the “Static electricity precautions” on page 15. RIMM Modules (64 Mb RDRAMs) Number of Devices T otal Mem[...]

40 S y s t e m C o m p o n e n t s 3 If you are adding a RIMM, pull open the socket clamps on each side of the RIMM socket, and remove the CRIMM. 4 If you are replacing a RIMM, pull open the socket clamps on each side of the RIMM socket, then lift the RIMM out of the socket. 5 Store the RIMM in a static-free container . Sock et clamps RIMM[...]

Adding or replacing memory 41 6 Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM socket. 7 Gently press the RIMM into the socket until it is firmly seated. Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM. 8 Close the case (see “Closing the case” o[...]

42 S y s t e m C o m p o n e n t s Ad ding an e xpansion car d The E-4400 desktop computer has three expansion slots on the riser card for PCI cards. T o add a PCI expansion card: 1 Set any jumpers and switches on the card, if required in the card instructions. 2 T urn off the computer , disconnect the power cord, modem cord (if installed), and all[...]

Adding an expansion card 43 5 Locate an available slot and remove the slot cover by releasing the lock tab. Save the cover for reinstallation if you need to remove the card. (Y ou can use a blunt tool such as a flat-bladed screwdriver if the tab does not release with finger pressure.) Either apply inward pressure to the middle of the slot cover or [...]

44 S y s t e m C o m p o n e n t s Replacing the batter y The battery provides power for the system real-time clock and CMOS memory , which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the [...]

Replacing the battery 45 7 Using a small flat-bladed screwdriver , carefully remove the battery from its socket on the system board. 8 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket. 9 Close the case (see “Closing the case” on page 19[...]

46 S y s t e m C o m p o n e n t s ■ T urn off the computer , remove the cover , and verify that all cables inside the case are attached securely . Also, make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins. Disconnect and reconnect the cables, then replace the cover carefully , so as not to d[...]

About the BIOS Setup utility 47 6 Using the BIOS Setup Utility About the BIOS Setup utility The computer’ s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the comput[...]

48 U s i n g t h e B I O S S e t u p U t i l i t y As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the m[...]

U p d a t i n g t h e B I O S 49 Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway W eb site (www .gateway .com) and install the new version from a diskette. T o update the BIOS you need to perform the following tasks in sequence: ■ Create a bootable diskette ■ Note t[...]

50 U s i n g t h e B I O S S e t u p U t i l i t y T o update the BIOS: 1 Place the bootable diskette containing the BIOS files into drive A: then restart the computer . The BIOS Setup utility starts. 2 Press E NTER . The Main menu opens. 3 Select Update Flash Memory From a File , then press E NTER . 4 Select Update System BIOS . 5 Press T AB to se[...]

Setting the system board jumpers 51 Setting the system boar d jumper s The J5K1 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 5 for the location of the jumper .) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the pow[...]

52 U s i n g t h e B I O S S e t u p U t i l i t y T o recover the BIOS: 1 T urn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the case” on page 17), obser ving the “Static electricity precautions” on page 15. 3 Remove the jumper from the J5K1 (see[...]

Setting the system board jumpers 53 T roubleshooting: If the BIOS recovery was unsuccessful the computer will beep continuously or will not beep at all. If the computer beeps continuously , make sure all the BIOS files you downloaded are on your diskette. If the computer does not beep at all and the diskette drive light stays on, make sure your BIO[...]

54 U s i n g t h e B I O S S e t u p U t i l i t y[...]

Protecting against power source problems 55 7 Mana ging Y our System Pr otecting against po wer sour ce pr oblems Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems. Sur ge suppressors During a power surge, the voltage level of electricity coming into your system[...]

56 M a n a g i n g Y o u r S y s t e m When purchasing a surge suppressor: ■ Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL) or Conformite European (CE). ■ Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the [...]

Maintaining and managing your hard drive 57 Maintaining and mana ging y our har d drive Regular maintenance can keep your hard drive operating efficiently , and good file management can keep your system free of unwanted files while making important files secure and easier to find. Har d drive maintenance utilities By regularly using the following u[...]

58 M a n a g i n g Y o u r S y s t e m 7 Click Star t . ScanDisk checks the drive for errors. 8 Follow any instructions on screen for completing the scan. Using Chec k Disk in Window s NT Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that [...]

Maintaining and managing your hard drive 59 Log off network connections before starting Disk Defragmenter , or network communication may stop the defragmentation process and restart it at the beginning. Also, do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning. T o use Disk Defra[...]

60 M a n a g i n g Y o u r S y s t e m Bac king up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. Y ou can use the software that came with your tape backup drive or your lar[...]

Maintaining and managing your hard drive 61 6 Highlight all the files in the list except those with today’ s date. 7 Press D ELETE . Deleting temporary Internet files As you visit W eb sites, your browser stores temporar y Internet files on your hard drive in a memory cache and a disk cache. Files in the memor y cache are removed when you turn of[...]

62 M a n a g i n g Y o u r S y s t e m System integrity Pr otecting against viruses A vir us is a program written with malicious intent for the purpose of creating havoc in a computer system. V iruses spread through executable files, document macros, or boot sectors. Diskettes used in a contaminated computer can get a virus and transfer the virus w[...]

S y s t e m i n t e g r i t y 63 T o remove a virus: 1 If you suspect your system has been infected with a virus, find and remove the virus immediately using an antivirus program. 2 T urn off your computer and leave it off for at least 30 seconds. 3 T urn on the computer and rescan for the virus. If the virus is still on your computer , contact you[...]

64 M a n a g i n g Y o u r S y s t e m System Reco ver y T ake advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a star tup diskette If your computer hard drive is damaged, you may not be able to start the compu[...]

S y s t e m R e c o v e r y 65 4 Click Print. 5 In Repor t type , select All devices and system summary . 6 Press OK . Using y our System Restoration CD The System Restoration CD included with your system can be used to: ■ Install hardware drivers for W indows 98 and W indows NT ■ Reinstall selected software applications, such as LANDesk Client[...]

66 M a n a g i n g Y o u r S y s t e m System po wer management The power-management features supported by your system are described in the following sections. About soft-off When you turn off your computer by following the W indows shutdown procedure or pressing the power button, a small amount of power (less than 5 watts) still runs to the wakeup[...]

S y s t e m p o w e r m a n a g e m e n t 67 Chec king the type of po wer management on y our system ACPI is available only if W indows 98 was installed with ACPI enabled. If W indows 98 was not installed with ACPI enabled, APM power management is available. T o check the type of power management on your system: 1 Click Star t , then select Setting[...]

68 M a n a g i n g Y o u r S y s t e m 3 Click the Adv anced tab. 4 Under When I press power b utton on m y computer , select Standby . 5 Click OK . After you have set the power button to be a standby button, the button functions in this way: T aking your system out of Standb y Do one of the following to take your system out of Standby: ■ Press a[...]

Cleaning the mouse 69 8 Cleaning Y our System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty . T o clean the mouse: 1 T urn off the computer , then disconnect the mouse cable from the mouse port. 2 T urn your mouse upside down and remove the roller ball cover . 3[...]

70 C l e a n i n g Y o u r S y s t e m Cleaning the ke yboar d Y ou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow , straw-like extension. If you spill liquid on the keyboard, turn of[...]

I n t r o d u c t i o n 71 9 T r oubleshooting Intr oduction If your system does not operate correctly , re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.[...]

72 T r o u b l e s h o o t i n g T r oubleshooting c hec klist Before turning on the system, make sure that: ■ The power cord is connected to the AC power-in connector and an AC outlet. ■ The AC outlet is supplying power . ■ If a power strip is used, it is turned on, then the circuit breaker is set. ■ The voltage selection switch on the sys[...]

C D d r i v e p r o b l e m s 73 CD drive pr oblems An audio CD produces no sound The CD drive is not recognized by the system Probable Cause Solution The CD is loaded incorrectly . Make sure the label is f acing upward, then tr y again. The speakers are not connected. Check the speak er cables . Make sure the y are connected properly and securely [...]

74 T r o u b l e s h o o t i n g The CD is scratched or dir ty . T r y cleaning the CD with a lint-free cloth. Check the CD f or scratches. The CD drive needs to be added as new hardware . F rom the Control P anel window ( Start | Settings | Control P anel ), double-clic k Add New Har dware . F ollow the directions for adding the drive . If you are[...]

H a r d d r i v e p r o b l e m s 75 Har d drive pr oblems The SCSI drive is not recognized by the system The IDE drive is not recognized by the system Probable Cause Solution The SCSI bus is not properly ter minated. Make sure the last de vice on the SCSI chain is properly ter minated. The drive is configured with a conflicting SCSI address. Chang[...]

76 T r o u b l e s h o o t i n g Memor y/pr ocessor pr oblems Memory errors were detected during system start up A new processor is not recognized by the system Probable Cause Solution Memor y was added or remov ed, and the new configuration w as not sav ed in BIOS Setup utility . Enter the BIOS Setup utility and sav e the new memor y configuration[...]

M o d e m p r o b l e m s 77 Modem pr oblems The modem is not recognized by the system Probable Cause Solution The modem has not been added as new hardware . Add the modem as new hardw are. The modem is not connected to a live phone jack. Make sure the line connected to the modem is live and plugged into the appropriate por t on the modem (line por[...]

78 T r o u b l e s h o o t i n g P eripheral/adapter pr ob lems A SCSI device is not recognized by the system The diskette drive is not recognized by the system Probable Cause Solution The de vice needs to be added as new hardw are. F rom the Control P anel window ( Star t | Settings | Contr ol P anel ), double-clic k Add New Har dware . F ollow th[...]

Peripheral/adapter problems 79 The diskette drive will not read, write, or format The diskette drive LED illuminates continuously An adapter card is not recognized by the system Probable Cause Solution The diskette is not IBM f ormatted. Make sure the diskette y ou are tr ying to format is IBM compatible . If it is, tr y ref or matting it. The disk[...]

80 T r o u b l e s h o o t i n g Printer pr oblems The printer will not turn on The printer is turned on but will not print The printer prints garbled text Probable Cause Solution The printer is not plugged in. Check the po wer cable. Mak e sure it is plugged into a liv e power source . The printer is not tur ned on. Make sure the printer’ s powe[...]

S y s t e m p r o b l e m s 81 System pr oblems The system will not start up The system is non-responsive The keyboard does not work Probable Cause Solution The system is not connected to an A C outlet. Check the po wer cable(s), then v er ify connection to an A C pow er source. The V oltage selection s witch is not set correctly . Make sure the v [...]

82 T r o u b l e s h o o t i n g The mouse does not work Probable Cause Solution The mouse is not plugged in or connected properly . Check the cab le. Make sure it is plugged in correctly . The mouse driver did not load when the system star ted. Load the appropriate mouse dr iver man ually or contact technical suppor t. The mouse is def ectiv e. T [...]

V i d e o p r o b l e m s 83 Video pr oblems The system is running but there is no display The text on the display is dim or difficult to read Probable Cause Solution The monitor is not tur ned on. Make sure the monitor is plugged in and turned on. If pow er is applied to the monitor , the green pow er LED should illuminate. The monitor’ s data c[...]

84 T r o u b l e s h o o t i n g The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Probable Cause Solution The system was turned on bef ore the monitor . Make sure the monitor is turned on, then restar t the system. The displa y type is set incorrectly . F rom the Control P anel win[...]

V i d e o p r o b l e m s 85 The monitor is too close to a source of electrical interf erence. Mov e the monitor awa y from sources of electrical interference , such as tele visions, unshielded speakers , microw ave o vens, fluorescent lights, and metal beams or shelv es. The monitor needs to be degaussed. T ur n off the computer and monitor and le[...]

86 T r o u b l e s h o o t i n g Err or messages This section lists common error messages that may be displayed on your monitor . These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however , may indicate a problem that requires you to consult the troubleshooting section of th[...]

E r r o r m e s s a g e s 87 Diskette driv e reset f a iled. Enter the BIOS Setup utility , then verify the diskette driv e parameters . Check the disk ette dr iv e cables . Make sure Pin 1 on the cable aligns with Pin 1 on the connector . Diskette read f ailed - press F1 to retr y boot. Mak e sure the boot disk contains the Command.com file. Use t[...]

88 T r o u b l e s h o o t i n g Inv alid passw ord. Enter your pass word again, making sure to enter it correctly . If you do not kno w the pass word, you ma y need to reinstall the software y ou are tr ying to access. Star tup pass words are stored in BIOS. If this pass word has been set and is unkno wn, you ma y be ab le to reset the pass word t[...]

E r r o r m e s s a g e s 89 Not enough memor y . Close all programs that are not currently in use. Print queue is full. W ait until the current pr int job has completed bef ore sending another print job . If you receiv e this error often, you need to add memor y to the printer . Printer is out of paper . Add paper to the printer . Make sure the pr[...]

90 T r o u b l e s h o o t i n g[...]

I m p o r t a n t s a f e t y i n f o r m a t i o n 91 10 Saf ety , Regulator y , and Notices Impor tant safety inf ormation Y our Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However , to ensure safe use of this product, it is important that the safety instructions marked on the[...]

92 Safety, Regulatory, and Notices ■ If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating. ■ If your system is fitted with a TV T uner , cable, or satellite receiver card, make sure that the antenna or cable system i[...]

Regulatory compliance statements 93 Regulator y compliance statements American user s FCC P ar t 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.[...]

94 Safety, Regulatory, and Notices FCC part 68 (applicab le to products fitted with USA modems) Y our modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information[...]

Regulatory compliance statements 95 Canadian user s ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux [...]

96 Safety, Regulatory, and Notices Eur opean users European directives This Information T echnology Equipment has been tested and found to comply with the following European directives: ■ EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 50081-1:1992 according to EN 55022:1994 Class B EN 61000-3-2:1995 or EN 60555-[...]

Regulatory compliance statements 97 Japanese user s VCCI statement This equipment is in the Class B category (Information T echnology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the V oluntary Control Council for Interference by Information T echnology Equipment aimed at preventing ra[...]

98 Safety, Regulatory, and Notices A ustralia and Ne w Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency . New Zealand telecomm un[...]

L a s e r s a f e t y s t a t e m e n t 99 Laser saf ety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance S[...]

100 Safety, Regulatory, and Notices T elevision antenna connector s pr otection (f or systems fitted with TV/cab le TV tuner car ds) External television antenna gr ounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection agains[...]

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) 101 Reference Grounding component 1 Electric ser vice equipment 2 P ower service grounding electrode system (NEC Ar t 250, P ar t H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Ant[...]

102 Safety, Regulatory, and Notices Notices Copyright © 1999 Gatewa y , Inc. All Rights Reserved 4545 T own Centre Cour t San Diego , CA 92121 USA All Rights Reserved This publication is protected b y copyright and all rights are reser v ed. No par t of it ma y be reproduced or transmitted b y any means or in an y f orm, without pr ior consent in [...]

Specifications 105 A Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Case size (without the optional minitow er base) Width: 15" Depth: 17.5" Height: 4.7" Processors Intel ® P entium III™ processors operating at 53[...]

106 S p e c i f i c a t i o n s I/O por ts One parallel por t, two serial por ts , two USB por ts, one PS/2 k eyboard por t, one PS/2 mouse por t, one video port, one audio microphone-in jack, one audio line-in jack, one audio line-out jac k, one RJ-45 network jack Expansion slots Three PCI slots on r iser card Drive Ba ys One 5.25-inch drive ba y [...]

I n d e x 107 Inde x Numerics 3.5-inch device, installing additional 26 A accessories, safety precautions 93 adapter cards, troubleshooting 79 adding drives 21 adding expansion cards 42 additional information, getting vi Advanced menu, Setup utility 48 audio jacks 3 B backing up files 60 battery location 6 replacing 44 troubleshooting 45 bezel inse[...]

108 I n d e x E emptying the recycle bin 61 error messages 86 Exit menu, Setup utility 48 expansion card adding 42 troubleshooting 79 F FAQ (frequently asked questions), accessing vi FCC notice American users 94 Australian users 99 Canadian users 96 European users 97 Japanese users 98 New Zealand users 99 features, system 1 file backup 60 files, de[...]

I n d e x 109 memory configuration 38 installing 38 maximum 38 troubleshooting 76 minitower, converting to 4 modem, troubleshooting 77 monitor adjusting 11 cleaning 70 mouse cleaning 70 troubleshooting 82 mouse port 3 O opening the case 17 operating system, setup 11 P panel, front 2 panel, rear 3 parallel port 3 peripheral devices, troubleshooting [...]

110 I n d e x Riser card back view 8 front view 7 S safety general precautions 91 ScanDisk 57 SCSI device, troubleshooting 78 Security menu, Setup utility 48 serial port 3 setting up operating system 11 safety precautions 91 Setup utility BIOS 47 menus 48 navigating through 48 shut-down procedures Windows 98 12 Windows NT 12 soft-off, using 66 spac[...]

I n d e x 111 U updating the BIOS 49 UPS (uninterruptible power supply) 56 USB port 3 utilities, hard drive maintenance 57 V vertical desktop feature 4 video port 3 video, troubleshooting 83 virus protection 62 viruses, protecting against 62 voltage selector 3 W wakeup circuitry 66 Windows 98 setup 11 shut-down 12 Windows NT setup 11 shut-down 12[...]

112 I n d e x[...]

MAN US E4400 SYS GDE /MVCASR1 1/00 8505593 E-4400 De sktop S yst em Manual[...]