Gateway E-6100 manual

Y our Gatewa y Comput er Customizing T roubleshooting E-6100 user's guide[...]

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i Contents 1 Checking Out Your Gateway E-6100 Computer . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ii Creating a data CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 Copying m usic tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Creating a music CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Advanced [...]

iii Adding or replacin g a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 0 Adding or replacin g add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3 Replacin g the pow er supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 7 Replacin[...]

iv A E-610 0 Techni cal Refere nce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 System b oard layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 1 Checking Out Y our Gateway E-6100 Computer This chapter introduces you to the basic features of your Gateway E-6100 computer . Read this chap ter to learn: ■ How to identify the features of your Gateway computer ■ How to lo cate your co mputer’ s model an d serial number ■ How to locate the Microsoft Certificate of Authent icity ■ How[...]

2 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Front Y our computer ma y contain any of the fo llowing components . 3.5-i nch drive bay cove r CD/DVD/recordable drive CD/DVD eject button Diskette e ject button Diskette d rive Power button USB ports IEEE 1394 port (optiona l) 5.25-inch d rive ba y cover 5.25-i nch drive [...]

3 Front www .gateway .com Component Icon Description CD/DVD/recordable drive Use th is drive to listen to audio CD s, instal l game s and progra ms, watch DVDs, and store large file s onto rec ordable CDs and DVDs (depen ding on dri ve type). F or more infor mation, se e “Using the CD or DVD drive” o n page 34 . This drive may be a CD, CD-RW, D[...]

4 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Back Y our computer ma y contain any of the fo llowing components . Modem ja ck (optional ) Rea r ou t (Line out 2) jac k (optiona l) Monitor port Parallel po rt Serial po rt USB ports PS/2 keyb oard port PS/2 mous e port V ol tage s witch Power connecto r Audio input (Li n[...]

5 Back www .gateway .com Component Icon Description Product l abel Y our compu ter’s seria l and mode l numb er . Power conn ector Plug th e power cabl e into th is conne ctor . V oltage sw itch Before turni ng on your c omputer , make sure that this switc h is in the corre ct posi tion for the correct v oltage. The switc h is pres et at the fact[...]

6 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Headp hone/anal og speake rs (Line ou t 1) jack (optiona l) Plug powe red, a nalog fron t spe akers , an ex tern al amplifi er , or headph ones i nto this ja ck. This jack is color-co ded green. IEEE 139 4 port (optiona l) Plug an IEE E 1394 (a lso kn own a s Firew ire or i[...]

7 Ident ifying your mo del www .gateway .com Identifying your model Gateway mo del numb er The label on the back of y our computer case contains info rmation that identifies your co mputer model. The label also c ontains your serial number . Gateway T echnical Support will need this information if you call for a ssistance. Gateway seria l number Y [...]

8 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Microsoft Certi ficat e of Authenticity The Microsoft Certificate of Authenticity la bel found on the back or side of your computer case incl udes the product key code for your operating system.[...]

9 Findin g your sp ecifica tions www .gateway .com Finding your specifications For more inf ormation about your computer , such as memory size, mem ory type, and hard drive size, go to the My Computer I nfo link in HelpSpot or visit Gateway’ s eSupport page a t support.gateway .com . The eSuppor t page also ha s links to additio nal Gateway do cu[...]

10 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Y ou can a lso find out mo re about your computer a t the Gateway eSupport site. Vi si t support.gateway .com . For more information, see “Using eSuppor t” on page 29 .[...]

11 Accesso ries www .gateway .com Accessories Gateway offers various accessories that can help you make the most of using your computer . T o order accessories, visit the Accessory Superstore at accessories .g atew ay .co m . Networking ki t W ith a networking kit, you can network (link) two or more compu ters in yo ur home. After you have s et up [...]

12 Chapter 1: Checking Ou t Your Gatewa y E-6100 Com puter www .gateway .com Storage Devices If you need additional sto rage space or you want t o back up your files, you can add stora ge devices to you com puter . W i t h a r e c o r d a b l e C D o r D V D d r i v e , y o u c a n f r e e u p h a r d d r i v e s p a c e b y b a c k i n g up fi le [...]

2 13 Setting Up Y our Computer This chapter provi des basic information about y our Gateway computer . Read this chapter to learn ho w to: ■ Use your computer safely ■ Start and tu rn off your comput er ■ Restart (reboot) your c omputer[...]

14 Chapter 2: Setting Up Y our Computer www .gateway .com Protecting from power source problems During a power surge, the voltage level of electricity coming into your comput er can increase to far above normal levels and cause data loss or system damage. Protect your comput er and peripheral devices by connect ing them to a surge protector , which[...]

15 Starting your com puter www .gateway .com Starting your computer T o start your computer: 1 Connect the cables to your computer using the setup poster . 2 Tu r n o n t h e m o n i t o r. 3 T urn on your comput er and speakers. 4 If you are starting y our computer for the first time, follo w the on-screen instructions to set up your computer . 5 [...]

16 Chapter 2: Setting Up Y our Computer www .gateway .com T urning off your computer T o turn off your computer in Windows XP: 1 Click Start , then click T urn Off Computer . The T ur n Off Computer dial og box opens. 2 Click Tu r n O f f . Wi ndows shuts down and turns off your computer . T o turn off your computer in Windows 2000: 1 Click Start ,[...]

17 Res tarting (re booting) yo ur comput er www .gateway .com Restarting (r ebooting) your computer If your computer does not respo nd to keyboard or mouse input, yo u may have to close programs that are not respondin g. If closing unresponsiv e programs does not restore your computer to norma l operation, you may have to restart (reboot) your comp[...]

18 Chapter 2: Setting Up Y our Computer www .gateway .com W orking safely Before using your computer , read the following recommendati ons for setting up a safe and com fortable work area and avo iding discomfort and strain . Reducing eye strain Sunlight or bri ght indoor lighting sho uld not reflect on th e monitor screen or shine directly into yo[...]

19 Worki ng safely www .gateway .com Setting up your c omput er desk an d chair When you are set ting up your computer d esk and chair , make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a f lat surface for your com puter desk. ■ Adjust the hei ght of the computer desk s o your hands and a[...]

20 Chapter 2: Setting Up Y our Computer www .gateway .com Sitting at your co mputer ■ A v oid bend ing, ar ching, or angling y our wrists. Make sure that they are in a relaxed positi on when you type. ■ Do n o t s l ou ch f or wa r d o r le a n f a r b a ck . Si t wi t h yo ur b a ck st r ai g ht s o y o u r knees, hips, and elbows form right a[...]

3 21 Getting Help This chapter tells you a bout additional inf ormation resource s available to help you use yo ur computer . Read this chapter to learn ho w to access: ■ HelpSp ot™ ■ Do More With Gateway ■ Online help ■ Gateway W eb site[...]

22 Chapter 3: Getting Help www .gateway .com HelpSpot Y our computer may include Hel pS pot  , a n easily accessible collection of help information, trou bleshooters, instructiona l videos, and au tomated support. U se HelpSpot to answer questions a bout Win dows and to help you quickly discover and use the many features of your Gateway computer[...]

23 HelpSpot www .gateway .com Y ou can f ind help i nformation by clic king a lin k, performin g a search, or browsing the index. T o learn about using your Gate way computer , your mouse, and other tasks, click the Using your Gateway computer link on the Help Spot main page .[...]

24 Chapter 3: Getting Help www .gateway .com Searching for a topic T o search for a topic in HelpSpo t, type a word or phrase (keyword) in the Sear ch box located at the top of any HelpS pot screen, then click the arrow button. For each sear ch, you receive the following sear ch result types: ■ Suggested T opics - These topics are located in Help[...]

25 HelpSpot www .gateway .com T o view a list of your search results, click the results header for the type of results you want to view . T o view a top ic, cli ck the to pic name in th e Search Resu lts list. HelpSpot videos HelpSpot contains seve ral short videos to he lp introduce yo u to new concepts or show you how to perform various tasks. T [...]

26 Chapter 3: Getting Help www .gateway .com Do More Wi th Gateway Y our computer may include Do M ore With Ga teway , a tool tha t provides additional info rmation about using your Gateway computer for digi tal music, digital photog raphy , digital video, gaming , and other pro grams. T o ac cess Do More W ith Gateway in W indows XP , c lick Start[...]

27 Onli ne help www .gateway .com Online help Many programs provide information online so you can researc h a topic or learn how to perform a task while you are using the program. Y ou can access most online help inform ation by selecting a topic from a Help m e n u o r b y cl i ck i n g a He lp butto n. Y ou can search for i nformation by viewing [...]

28 Chapter 3: Getting Help www .gateway .com Gateway W eb site Gateway’ s online support is available 24 hours per day , 7 da ys per week and provides the most current dr ivers, product specificatio ns, tutorials, and personalized information about your system. Visit the Ga teway eSupport We b s i t e a t support.gateway .com .[...]

29 Gateway W eb site www .gateway .com Using eSuppo rt The eSupport site is divid ed into four major areas: ■ Suppo rt Home ■ Downloads ■ Contac t Us ■ Account Info Each of these areas is repre sented by a tab across the top of the W eb page. Support Home tab T o get specific information about you r computer , type your serial number into t[...]

30 Chapter 3: Getting Help www .gateway .com[...]

4 31 Using Drives and Multimedia This chapter provides i nformation on using the multimedi a capabilities of your c omputer . Read this chapter to learn how to: ■ Use the dis ket te dri ve ■ Use the CD or DVD d rive ■ Record your own C Ds and DV Ds[...]

32 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks ). Diskettes are useful for storing files or transferring f iles to another computer . Wa r n in g Do not expose d iskettes to water or mag netic fields. Exposure c ould d amage the d ata [...]

33 Usin g the disk ette drive www .gateway .com T o use a diskette: 1 Insert the arrow-marked end of a diskette in to the diskette drive with the label side facing up. The diskette locks into the dr ive and the diskette eject button pops out . 2 T o ac cess a file on the diskette in W indows XP , cli ck Start , then click My Computer . Double-click[...]

34 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Using the CD or DVD drive Y ou can use your computer to enjoy a wide variety of multim edia features. Identifying drive types Look on the front of the drive for one or mo re of the following logos. Y our drive may be a combo drive with mul tiple logos and mul ti-functionality . If your [...]

35 Using the CD or DVD drive www .gateway .com Inserting a CD or DVD Important Som e music CDs have co py protec tion softwar e. Y ou may not be able to play these CDs on your co mputer . CD or DVD drive Eject bu tton[...]

36 Chapte r 4: Using Drive s and Mult imedia www .gateway .com T o insert a CD or DVD: 1 Press the eject butto n next to the C D or DVD driv e. The CD o r DVD drive tray opens. 2 Place the disc in the tray with the label facing up. 3 Press the eject button again. T he CD or DVD drive tray closes. Important Whe n you pl ace a s ingle-sid ed dis c in[...]

37 Creating C Ds and DVDs www .gateway .com Creating CDs and DVDs Y ou can use Nero Express to copy tracks from a music CD to your hard drive, copy or create da ta CDs and DVD s, create music CDs, crea te video DVDs, and more. Important W e recomm end that y ou do not us e your computer fo r other tasks wh ile creating CDs or DVDs. Important If yo [...]

38 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Copying a CD or DVD T o copy a music CD, data CD, or data DVD: 1 Click Start , All Programs , Burn a CD or Data DVD , Nero Programs , then c lick Nero Express . Nero Express opens.[...]

39 Creating C Ds and DVDs www .gateway .com 2 Click Copy entire disc . The Select source and destin ation screen opens. 3 Insert the music CD o r data CD or DVD you want to copy into y our recordable drive. If you have two drives, insert the disc in your non-reco rdable drive . 4 Click the arrow to open th e Source drive list, then click the drive [...]

40 Chapte r 4: Using Drive s and Mult imedia www .gateway .com 7 Click Burn . The Nero’ s Title and CD Database dialo g b ox op ens.[...]

41 Creating C Ds and DVDs www .gateway .com 8 W ait until the dialog box cl oses. - OR - Click Cancel . The Burning Process screen opens. If you are using one drive, Nero Express copies the tracks or files to your hard drive. If y ou are using two drives, Nero Express copies the tracks from th e source disc to the blank, recordable disc. 9 If you a[...]

42 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Crea ting a data CD or DVD T o create a data CD or DVD: 1 Click Start , All Programs , Burn a CD or Data DVD , Nero Programs , then c lick Nero Express . Nero Express opens. 2 Insert a blank, writable CD or DVD into your recordable drive. 3 If a dialo g box opens, cl ick T a ke no acti [...]

43 Creating C Ds and DVDs www .gateway .com 5 Click Add . The Select File s and Folde rs dia log box opens. 6 Browse to the folder that contains the files you want to add. Y o u can click the arro w to open the Location list, then click a drive or folder , or you can click folders in the Name list. Press and hold the C TRL key to selec t multiple f[...]

44 Chapte r 4: Using Drive s and Mult imedia www .gateway .com 9 Click Next . The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn . The Burning Process screen opens and Nero Express burns the files to the CD . 12 When a message tells you t hat th e recording is [...]

45 Creating C Ds and DVDs www .gateway .com Copying music tracks T o copy music CD trac ks to your hard drive: 1 Click Start , All Programs , Burn a CD or Data DVD , Nero Programs , then c lick Nero Express . Nero Express opens. 2 Insert the music CD tha t has the tracks y ou want to copy in to your CD drive. 3 If an Audio CD dialog box opens, clic[...]

46 Chapte r 4: Using Drive s and Mult imedia www .gateway .com 5 Click the Sa ve T rack s icon. The Ner o’ s Titl e and CD Dat abase dialog box opens. 6 W ait until the dialog box cl oses. - OR - Click Cancel .[...]

47 Creating C Ds and DVDs www .gateway .com 7 If a message box opens, cli ck OK . The Save T racks dialo g box opens. 8 Click the arrow butt on to open the Output file format list, th en c lic k the format you want for the saved tracks. 9 T o record all the tracks, click GO . T he recording proce ss begins. - OR - T o r e c o r d s e l e c t e d t [...]

48 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Crea ting a mus ic CD T o create a music CD: 1 Click Start , All Programs , Burn a CD or Data DVD , Nero Programs , then c lick Nero Express . Nero Express opens. 2 Insert a bl ank, writab le CD into y our recordable d rive. 3 If a dialo g box opens, cl ick T a ke no acti on , then clic[...]

49 Creating C Ds and DVDs www .gateway .com The screen you use to add files o pens.[...]

50 Chapte r 4: Using Drive s and Mult imedia www .gateway .com 5 Click Add . The Select File s and Folde rs dia log box opens. 6 Browse to the folder that contains the files you want to add. Y o u can click the arro w to open the Location list, then click a drive or folder , or you can click folders in the Name list. Press and hold the C TRL key to[...]

51 Creating C Ds and DVDs www .gateway .com 9 Click Next . The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn . The Burning Process screen opens and Nero Express burns the files to the CD . 12 When a message tells you t hat th e recording is complete, click OK [...]

52 Chapte r 4: Using Drive s and Mult imedia www .gateway .com Advanced features In addition to Nero Express, y ou can use: ■ Nero BackI tUp to create a backup of fil es on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failu re, virus, or other problem. ■ Nero CD-DVD Speed t o t e s t y o u r C D [...]

5 53 Maintaining Y our Computer This chapter provides basic information about ma intaining your computer hardware and software. Read thi s chapter to learn how to : ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your comput er from viruses ■ Manage hard drive space ■ Back up files ■ Clean your c omputer[...]

54 Chapter 5: Maintaining Y our Computer www .gateway .com Caring for your computer T o extend the life of your system: ■ Be carefu l not to bump or drop yo ur computer , and do not put any objects on top of it. Th e case, although strong, is no t made to support extra weig ht. ■ When transporting your computer , we recommend that you put it in[...]

55 Protecti ng your com puter from virus es www .gateway .com Protecting your computer from viruses A virus is a program t hat attac hes itself t o a file on a co mputer , then sp reads from one computer to another . Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activ[...]

56 Chapter 5: Maintaining Y our Computer www .gateway .com T o scan for viruses: 1 Click Start , All Programs , Norton AntiV irus , then click Norton AntiV i rus 2003 . Norton AntiVirus opens . 2 Click Scan for Viruses . 3 Click the type of scan you want to make in the Scan for V iruses area, then under Actions, clic k Scan . Scan for virus es Scan[...]

57 Protecti ng your com puter from virus es www .gateway .com T o remove a virus: 1 If Norton AntiVirus finds a virus, follow all on -screen instructions to remo ve th e viru s. 2 T urn off your computer and leave it off for at l east 30 sec onds. 3 T urn on your computer and rescan for the virus. T o update Norton AntiVirus: 1 Make sure that you a[...]

58 Chapter 5: Maintaining Y our Computer www .gateway .com Managing hard drive space W indows provides several utilities you can u se to manage your hard drive. Checking hard drive space T o check hard drive spac e: 1 In W indows XP , click Start , then click M y Computer . The My Computer window opens. - OR - In W indows 2000, double-click t he My[...]

59 Managing h ard drive space www .gateway .com Using Disk Cleanup Delete unnecessary files, such as temp orary Windows files, to free ha rd drive space. T o use the Windows Disk Cleanup program: 1 In W indows XP , click Start , then click M y Computer . The My Computer window opens. - OR - In W indows 2000, double-clic k the My Co mputer icon. The[...]

60 Chapter 5: Maintaining Y our Computer www .gateway .com 4 Make sure that the check box beside each file type you want to delete is selected. For more information abo ut file types y ou can delete, read the descriptions in th e Disk Clea nup dialog b ox. 5 Click OK , then click Ye s . Checking the hard drive for errors The Error-checking program [...]

61 Managing h ard drive space www .gateway .com 3 Click the T ools tab. 4 Click Check Now . 5 Click the options you want to use, then cli ck Sta rt . For help, press F1 . W indows checks the drive fo r errors. Th is process may take several mi nutes. After W indows has finished checking the drive for errors, it provides a summ ary of the pro blems [...]

62 Chapter 5: Maintaining Y our Computer www .gateway .com Defragmenting the hard drive When working with files, sometimes W in dow s divides the file information into pieces and stores them in differ ent places on the hard drive. This is called fragmentati on , and it is normal. In o rder for your computer to use a file, W indows must sear ch for [...]

63 Managing h ard drive space www .gateway .com 3 Click the T ools tab. 4 Click Defragment Now . 5 If Disk Defragmenter do es not start automatic ally , click Defragment or Start . Disk Defragmenter shows its progress on the computer display . When f i n i s h e d , D i s k D e f r a g m e n t e r a s k s i f y o u w a n t t o q u i t t h e p r o g[...]

64 Chapter 5: Maintaining Y our Computer www .gateway .com Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. Y ou should ba ck up your files regularly to a writable C D ([...]

65 Managing h ard drive space www .gateway .com T o start the Scheduled T ask Wizard: 1 Click Start , All Programs , Access ories , System T ools , then click Schedule d Ta s k s . T he Sche dule d T a sks wind ow ope ns. 2 Double-c lick the Add Scheduled T ask icon. The Scheduled T ask W izard opens. 3 Click Next , then click the task or program y[...]

66 Chapter 5: Maintaining Y our Computer www .gateway .com Cleaning your computer Keeping your c omputer clean and the vents free from dust helps keep your system performing at it s best. Y ou may want to g ather these items and put together a computer cleani ng kit: ■ A soft, lint-free cloth ■ Glass cleaner (not for use on LCD panels) ■ An a[...]

67 Cleaning your com puter www .gateway .com Cleaning the keyboard Y ou shou ld clean th e keyboard occasion ally by u sing an ae rosol can of air wit h a narrow , straw-like e xtension to remove dust and lint trapped under the keys. If you spill liquid on the key board, turn off your computer and turn the keyboard upside down. Let the liquid drai [...]

68 Chapter 5: Maintaining Y our Computer www .gateway .com Cleaning the mouse If the mouse poi nter begins moving erratically a cross the computer s creen or becomes difficult to control precisely , cleaning the mouse will likely improve its accura cy . Clean your optica l mouse by wiping the botto m of the mouse with a d amp lint-free c loth. T o [...]

69 Cleaning your com puter www .gateway .com 4 Clean the mouse rollers with a cotton swab dip ped in isopropyl alcohol. 5 Replace the mouse ball and lock the retaining ring into pl ace. Help and Support For a video tutorial about cle aning the m ouse in Windows XP , clic k Start , then c lick He lp and Support . T ype the keyw ord V ideo tutorials [...]

70 Chapter 5: Maintaining Y our Computer www .gateway .com Power management Computer equipment can a ccount fo r a significant p ortion of energy us e in the home and office environment. Y ou may not want to shut down your computer each time you leave it, especia lly if you plan to be aw ay for only a short time. W indows lets you use the following[...]

71 Power man agement www .gateway .com Using po wer savin g modes Changi ng power s ettings Y ou can change po wer management setting s, suc h as the power button function and power-saving timers, by changing power settings in W indows. Y ou can also adjust power schemes and adjust advanced power settings. Power s chem es (gro ups of power settings[...]

72 Chapter 5: Maintaining Y our Computer www .gateway .com Changi ng the powe r scheme T o change the power scheme: 1 In W indows XP , click Start , then click Contro l Pa nel . The Con trol P anel window opens. If your Control Panel is in Category View , click Performance and Mainte nance . - OR - In W indows 2000, cl ick Start , Settings , then c[...]

73 Power man agement www .gateway .com 3 Click the arrow button to open the Power Sche mes list, t hen click the power scheme you want. - OR - Cli ck a n arr ow b utto n t o ope n th e Sys tem st andby , T urn off monitor , or Tu r n off hard disks list, then click the time you want. T o save your custom power scheme, click Save As and type a n ame[...]

74 Chapter 5: Maintaining Y our Computer www .gateway .com 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then c lick the power setting mode you wa nt to use. 5 Click OK . Help and Support For more info rmation ab out changing the power managem ent setting s in Wi ndows XP , click Start , then click Help and Su ppo[...]

75 Power man agement www .gateway .com Activating and us ing Hibernate mode T o activate Hibernate mode: 1 In W indows XP , click Start , then click Contro l Pa nel . The Con trol P anel window opens. If your Control Panel is in Category View , click Performance and Mainte nance . - OR - In W indows 2000, cl ick Start , Settings , then click Contro[...]

76 Chapter 5: Maintaining Y our Computer www .gateway .com T o use Hibernate mode: ■ As an automatic power savings mo de: Open the Powe r Opti ons Prope rtie s d i a l o g b o x , t h e n c l i ck t h e Power Schemes tab. Click the a rrow button to open a System hibernates li st, then click the time you want to use. -OR- Open the Power Optio ns P[...]

77 Power man agement www .gateway .com 2 Click/Double-cl ick the Power Options or Power Managemen t icon. The Power Option s Properties dialog box opens. 3 Click the UPS tab. 4 Click Select . The UPS Selection dial og box open s. 5 Click the ma nufacturer and model of the UPS device. 6 Click the serial port where the UPS d evice is attached. 7 Clic[...]

78 Chapter 5: Maintaining Y our Computer www .gateway .com[...]

6 79 Restoring Software Read thi s chapter to le arn how to: ■ Reinstall device drivers ■ Update device driv ers ■ Reinstall p rograms ■ Reinstall W indows[...]

80 Chapter 6: Restoring So ftware www .gateway .com Using the Restoration CDs Use the Gate way Restoration CD s to reinstall device drivers, your operating system, and oth er programs that were preinstalled at t he factory . Important Befo re you try to fix a prob lem by rein stalling softwar e from your Gate way Restorat ion CDs , m ake sure tha t[...]

81 Reinstal ling devi ce drivers www .gateway .com Reinstalling de vice drivers Devi ce drivers are pro grams that c ontrol devi ces such as th e computer disp lay , CD or DVD drives, an d modems. Drivers tr anslate information between computer dev ices and program s. Drivers for your original computer hardware are installed at Gateway . If you ins[...]

82 Chapter 6: Restoring So ftware www .gateway .com 5 Select a single devi ce driver to re install. - OR - Click Automatic Installation , then select multiple device drivers to reinstall. (Grayed out drivers are not available f or Automatic Installation. T o select these drivers, click Manual Insta llation .) 6 Click Install . 7 Follow any ad ditio[...]

83 Updating de vice driv ers www .gateway .com Updating device drivers The Restor ation CDs contain a device driv er update utility that works over the Internet. If you do not have an Intern et service provider , the update utility works by direct-dialing the device driver update service. T o update device drivers: 1 Insert the red Driv ers CD into[...]

84 Chapter 6: Restoring So ftware www .gateway .com Reinstalling programs If you have p roblems runnin g a program or if y ou have reinsta lled your operating system, you can reinst all programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on ea [...]

85 Reinst alling prog rams www .gateway .com 8 Click Install . 9 Follow any additional on-screen instructions. Depending on the programs you are reinstalling, y ou may only need to restar t your computer to complete the installa tion. However , if a setup wizard opens when you restart your computer , follow the on-screen instructions. T o reinstall[...]

86 Chapter 6: Restoring So ftware www .gateway .com Reinstalling Windows If your computer is not working correctly , tr y the following options to correct the problem: ■ T roubleshooting. For more information, see “T roubleshoot ing” on page 13 1 . ■ Reinstalling device drivers. For more information, see “Reinstall ing device drivers” o[...]

87 Rein stallin g Windows www .gateway .com 6 Sele ct 1. Continue deleting all files and restart . 7 When prompt ed, press any key to continue. 8 Sele ct 2. Boot from CD-ROM . 9 Select a languag e optio n. 10 Sele ct 2. Automated installat ion of Wi ndows (XP or 200 0) . 11 If your computer does not have an y sp ecial hard drive (HDD) controllers, [...]

88 Chapter 6: Restoring So ftware www .gateway .com[...]

7 89 Upgrading Y our Computer Thi s cha pte r pro vid es in for mat ion abou t upg rad ing a nd replacing components in y our computer . Read this chapter to learn how to : ■ Identify your case style ■ Open the computer case ■ Remove a nd install drives and componen ts ■ Remo ve and inst all add-in cards ■ Remove and install system boards[...]

90 Chapter 7: Upgradin g Your Compute r www .gateway .com Selecting a place to work W ork on your computer in an area that: ■ Is clean (a void dusty area s) ■ Is a low-static environment (a void carpeted areas) ■ Has a stable surface on whic h to set your computer ■ Has enough room to pl ace all the computer parts ■ Is near a grounded out[...]

91 Gather ing the tool s you need www .gateway .com Preventing static electricity dis charge The components inside yo ur computer are extremely sensitive to static electricity , also known as el ectrostati c disch arge (ESD). Before opening the com puter case, follow these guidelines: ■ T urn off your co mputer . ■ W ear a grounding wrist strap[...]

92 Chapter 7: Upgradin g Your Compute r www .gateway .com Opening the case T o open t he computer case: 1 Follow the instructions under “Preve nting static electricity discharg e” on page 91 . 2 Shut down your computer , then disconnect the power cord and modem, network, and al l peripheral device ca bles. 3 Press the power butto n to drain any[...]

93 Open ing the ca se www .gateway .com 5 Push in on the cover release handle.[...]

94 Chapter 7: Upgradin g Your Compute r www .gateway .com 6 Pull the si de panel away f rom the case.[...]

95 Closin g the ca se www .gateway .com Closing the case T o close the computer case: 1 Make sure that all of the in ternal cables are arranged inside the case so they will not be pin ched when you close the case. 2 Align the door tabs into the case no tches. Door tabs[...]

96 Chapter 7: Upgradin g Your Compute r www .gateway .com 3 Swing the side panel toward the ca se unt il the release handle locks. 4 If you removed a case c over shipping screw , replace the screw . 5 Reco nnect t he cabl es and powe r cord .[...]

97 Adding or replacing a diskette, CD, o r DVD drive www .gateway .com Adding or replaci ng a diskette, CD, or DVD drive U s e t h e s e i n s t r u c t i o n s t o r e p l a c e 5 . 2 5 - i n c h d r i v e s s u c h a s C D o r D V D d r i v e s , and 3.5-inch dr ives, such as diskette drives. T o add or replace a CD, DVD, or diskette drive: 1 Ope[...]

98 Chapter 7: Upgradin g Your Compute r www .gateway .com 3 If there is a shipping screw installed next to th e release lever , remove the screw , then slide the release lever toward the rear of the case.[...]

99 Adding or replacing a diskette, CD, o r DVD drive www .gateway .com 4 If you are replacing a d rive, slide the old drive forward and out of the drive bay . - OR - If you are adding a new drive, slide the d rive bay cov er forward and out of the drive bay . 5 If you are replacing a drive, set a ny jumpers on the new drive to match the old drive. [...]

100 Chapter 7: Upgradin g Your Compute r www .gateway .com Adding or replacing a hard drive Use these ins tructions to add or replace a h ard drive. T o add or replace a hard drive: 1 Open the case using th e instructions i n “Opening the ca se” on pag e 92 . 2 If you are add ing a drive, l ocate an em pty drive bay . -OR- If you are replacing [...]

101 Adding or replaci ng a hard drive www .gateway .com 3 Slide the release leve r toward the open side of the ca se. 4 If you are removing a dr ive, slide the old drive out of the dr ive bay . 5 If you are replacing a drive, set a ny jumpers on the new drive to match the old drive. See the dr ive documentatio n for further instructions.[...]

102 Chapter 7: Upgradin g Your Compute r www .gateway .com 6 Slide the new drive in, then slide th e re lease leve r toward the inside of the case. 7 If you are replacing a drive, reconnect the drive cables using y our notes from Step 2 . The red-striped edge of the data ribbon cable indicates Pin 1 and correspon ds with Pin 1 on the drive (typ ica[...]

103 Adding or replacing add-in car ds www .gateway .com Adding or replacing add-in cards An add-in card is a card used in your computer to a dd functionality to the system. Use t he following in structions to replace, add , or reseat an add -in card. T o replace, add, or reseat an add-in c ard: 1 Open the case using th e instructions i n “Opening[...]

104 Chapter 7: Upgradin g Your Compute r www .gateway .com 4 Remove the retenti on thumb-screw that secures the card retention cove r to the case, then swing the a dd-in card retention cover open.[...]

105 Adding or replacing add-in car ds www .gateway .com 5 If you a re replac ing an add- in card, remove the old add-in card. Y ou can slightly seesaw the card end-to-end to loosen the card, but do not bend the c ard si dewa ys. 6 Insert the new card in to the add-in slot. Y ou can slight ly seesaw the card end-to-end to help insert the card, but d[...]

106 Chapter 7: Upgradin g Your Compute r www .gateway .com 8 If you disconnected a ny cables, reconnect the add -in card cables using your notes from Step 3 . See the add-in card documentation for more information. - OR - If you are add ing an add- in card, see the ca rd documen tation for information about connecting c ables. 9 Close the case usin[...]

107 Adding or replacing add-in car ds www .gateway .com Replacing the power supply T o replace the power supply: 1 Open the case using th e instructions i n “Opening the ca se” on pag e 92 . 2 For more stability , place your computer on its side. Pla ce your computer on a towel or ot her non-abrasive surface t o avoid scratching th e comput er [...]

108 Chapter 7: Upgradin g Your Compute r www .gateway .com 3 Disconnect the powe r supply cables from all components (such as, hard drives, CD o r DVD drives, and the system board), noting their locations and orientation. (Y o u will reconnect t he cables after you install the new power su pply .)[...]

109 Adding or replacing add-in car ds www .gateway .com 4 Swing the power supply retention clip out.[...]

110 Chapter 7: Upgradin g Your Compute r www .gateway .com 5 Slide the power supp ly toward the front of the case, then up. 6 Install the new power suppl y into the case, then swing th e power supply retention clip toward the bac k of the case until it locks i nto place. 7 Reconnect the power supply cabl es using your no tes from Step 3 . See the p[...]

111 Replacing th e system boa rd www .gateway .com Replacing the system board T o replace the system board: 1 Open the case using th e instructions i n “Opening the ca se” on pag e 92 . 2 For more stability , place your computer on its side. Pla ce your computer on a towel or ot her non-abrasive surface t o avoid scratching th e comput er case.[...]

112 Chapter 7: Upgradin g Your Compute r www .gateway .com 5 Remove the thumbscr ew using a screwdriver , coin, or your fing ers. Thum bscre w (approxim ate locat ion)[...]

113 Replacing th e system boa rd www .gateway .com 6 Slide the system board to ward the front of the case, then up and ou t of the case. The system board stan doffs slide out of the keyhole slots. Stan doff Keyh ole slot[...]

114 Chapter 7: Upgradin g Your Compute r www .gateway .com 7 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew . 8 Reconnect the power and da ta cables using your no tes from Step 4 . See the system board documentation for more information. 9 Reinstall the add-in cards using the instructions in “Adding o[...]

115 Inst alling memor y www .gateway .com Installing memory When you upgrade the comput er memory , make sure that you install the correct type of memory module f or your computer . Y our computer uses DIMM memory . The following illustration s hows the gene ral location of the memory modules in the system board. T o install or replac e DIMM memory[...]

116 Chapter 7: Upgradin g Your Compute r www .gateway .com 3 If your system board has single-channel memory , fill the DIMM 0 memory slot. When adding memory , fill the DIMM 1 memory slot. - OR - DIMM 0 DIMM 1[...]

117 Inst alling memor y www .gateway .com If your system board has dual-channel memory , fill the Channel A/DIMM 0 memory slot AND the Ch annel B/DIMM 0 memory slot with matching DIMMs. Matching DIMMs are the sam e size, density , and t echnology . When add ing memory , fill the Cha nnel A/DIMM 1 memory slo t AND the Channel B/DIMM 1 memory slot wi[...]

118 Chapter 7: Upgradin g Your Compute r www .gateway .com 4 If you ar e removi ng a DIMM fro m the memory modu le bank, ge ntly pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic ta bs away from the sides of the memory modu le bank. 5[...]

119 Inst alling memor y www .gateway .com In W indows 2000, right-clic k the My Compute r icon, then click Proper ties . The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab.[...]

120 Chapter 7: Upgradin g Your Compute r www .gateway .com Replacing the system battery If the comput er clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn o ff your computer , replace the system battery . Use a battery of the same size a nd voltage as the original battery that was in your computer . T o [...]

121 Replac ing the syste m battery www .gateway .com 6 While pushing down on the battery release tab, place the edge of a small flat-head screwdriver under the battery and lift the battery up until it pops out of the socket. 7 Make sure that the positive (+ ) side of the new battery is facing up, then press the battery into the socket until it snap[...]

122 Chapter 7: Upgradin g Your Compute r www .gateway .com[...]

8 123 Using the BIOS Setup Utility This chapter provides i nformation about the BIOS Setup utility . Read this chapter to learn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Set the BIOS con figuration jumper[...]

124 Chapter 8: Using the B IOS Setup Uti lity www .gateway .com Opening the BIOS Setup utility The BIOS Setup utility stores the basic sett ings for your computer . These settings include basic system hardware configuration, system resou rce settings, and password security . These settings are stor ed and saved even wh en the power is off. T o ope [...]

125 Opening the BIOS Setu p utility www .gateway .com The following illustration shows the main menu screen of a typical BIOS Setup utility . Y our BIOS Setup utility may vary from the illus tration below . Use the descriptions and the navigation keys display ed in the Item S peci fic Help area of the BIOS Setup utility screen to move through the B[...]

126 Chapter 8: Using the B IOS Setup Uti lity www .gateway .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS update fro m the technical support ar ea on the Gateway W eb site ( su ppo rt.g ate way .c om ) and install the new version from a diskette. T o update the BIOS you need to perform the fo llowing tasks [...]

9 127 T roubleshooting This chapter provides some sol utions to common computer problems . Read thi s chapter t o learn how to: ■ T roubleshoot typ ical hardware and softwa re problems ■ Get teleph one support ■ Use automated troub leshooting systems ■ Get tutoring and tr aining If the suggestions in th is chapter do not correct the prob le[...]

128 Chapter 9: Troubleshoo ting www .gateway .com Safety guidelines While troubleshooting y our computer , follow these safety guidelines: ■ Never remove your c omputer case co ver while your computer is turned on and whil e the modem cable and th e power cord are connected . ■ Do not attemp t to open the monitor case. T o do so is extremely da[...]

129 First steps www .gateway .com First steps T ry these things first before go ing to the following sections: ■ Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power . ■ If you use a power strip, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or[...]

130 Chapter 9: Troubleshoo ting www .gateway .com Software support tools Y our system may include the following support tool to help you diagnose and fix problems: ■ PC Doc tor is a comprehensive hardware diagnostic and system informatio n tool that can test y our computer and determine its confi guration. PC Docto r provides 85 professional diag[...]

131 Trou bleshoot ing www .gateway .com T roubleshooting Add-i n cards The computer does not recognize an add- in card ■ Shut down and restart y our computer . ■ Make sure that you have installe d the required software. For more information, see the documentation that c ame with your add-in card. ■ Reseat the card. For more information, see ?[...]

132 Chapter 9: Troubleshoo ting www .gateway .com ■ If you have a SCSI de vice in your system, check the cable co nnected to the SCSI card. If the CD or DVD d rive is the last drive on the cable (the drive farthest from the card), make sure that the CD or DVD drive is terminated. For more information abo ut SCSI device configurations, s ee the dr[...]

133 Trou bleshoot ing www .gateway .com ■ DVDs and DVD d rives cont ain reg ional codes t hat help c ontrol DVD title exports and help reduce illegal disc distribution. T o be able to play a DVD, the disc’ s regional code and you r DVD drive’ s regional code must match. The regional code on your DVD d rive is determined by your computer’ s [...]

134 Chapter 9: Troubleshoo ting www .gateway .com Diske tte drive The diskette drive is not re cognized ■ Shut down and restart y our computer . ■ Open the computer ca se and make sure that the cables are conn ected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and correspond[...]

135 Trou bleshoot ing www .gateway .com Y ou see a “Disk is full” erro r message ■ Delete unnecessary files on the diskett e. ■ T ry a differe nt diskette. Occasionally diskettes are flawed an d cannot be rea d by the disk ette dr ive . ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors?[...]

136 Chapter 9: Troubleshoo ting www .gateway .com If the Recycle Bin was emptied before you tried to rest ore a file, the file canno t be restored. Hard driv e Y ou see an “Insufficient di sk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Clea nup” on pa ge 59.[...]

137 Trou bleshoot ing www .gateway .com ■ Open the computer ca se and make sure that the cables are conn ected correctly to the hard d rive and the system board. For more information about connecting the hard d rive cables, see “Add ing or replacing a hard drive” o n page 100. ■ If your computer has been sub jected to static electricity o r[...]

138 Chapter 9: Troubleshoo ting www .gateway .com Internet Y ou cannot connect to the Internet ■ Make sure that your computer is connected to t he telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connecti ons have be en made correc tly . ■ Make sure that no one else is using the telep hone line. [...]

139 Trou bleshoot ing www .gateway .com ■ The comp lexity o f graphics and mult imedia on W eb pag es ■ Having multiple W eb browsers open, performi ng multiple downloads, and having multip le programs open on your computer People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail pro[...]

140 Chapter 9: Troubleshoo ting www .gateway .com Memory Y ou see a “memory error” message during startup ■ Use PC Doctor or a third-party d iagnostic prog ram to help determine if a memory module is failing. If the memo ry module is failing, replace it. F or more information, see “Instal ling memory” on page 115. ■ Check the memory mod[...]

141 Trou bleshoot ing www .gateway .com T o check the dialing properties in Windows XP: 1 Click Start , then click Control Panel . The Contr ol Panel window opens. If your Control Panel is in Category View , click Printers and Other Hardware . 2 Click/Doub le-click the Phone and Modem O ptions icon, then click the Dialing Rules tab. 3 Click the loc[...]

142 Chapter 9: Troubleshoo ting www .gateway .com Listen to the line using your telephone. Dial a single number (such as 1). When the dial ton e stops, listen for line noise. W iggle the mod em cable to see if that makes a difference. Make sure that the connector s are free from corrosion and all screws in the wall or telephone jack are secure. Y o[...]

143 Trou bleshoot ing www .gateway .com T o access the gateway . your .way dial-up server: 1 Insert the red Driv ers CD into the CD or DVD drive. 2 Click Help , then click Support W eb Site . 3 T o check your mod em connection speed , click the Direct Dial op tion. After yo ur modem connects, mov e the mouse pointer ov er the Dial-Up Networking ico[...]

144 Chapter 9: Troubleshoo ting www .gateway .com 4 Click to select your modem, then c lick Properties . The Modem Proper ties dialog box opens. 5 Click the Diagnostic ta b, then click Qu ery Modem . If information about the modem appears, the mo dem passed diagnostics. If no modem information is available, if a white screen appears with no data, o[...]

145 Trou bleshoot ing www .gateway .com The modem is noisy when it dials and connects When your modem tries to c onnect to another modem, it begins ha ndshaking . Handshaking is a d igital “getting a cquainted” conversation between the two modems that establishes connection speeds a nd communicat ion protocols. Y ou may hear unusual ha ndshakin[...]

146 Chapter 9: Troubleshoo ting www .gateway .com The computer is running but t here is no picture ■ Make sure that t he monitor is pl ugged in and turned on . If the monitor is turned on, the power LED should be lit. ■ Adjust th e brightness and contras t controls to the cent er position. ■ Make sure that the monit or cable is connected to t[...]

147 Trou bleshoot ing www .gateway .com The text on the display i s dim or difficult to read ■ Adjust the b rightness and contras t controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monito r , leave them off for at least a half hour , then restart your computer . ■ Change the display se[...]

148 Chapter 9: Troubleshoo ting www .gateway .com Power My system is turned on but nothing is getting power ■ If your computer is plugg ed into a surge protector , make sure that the surge protector is connected securely to an electrical outlet, switched on, and working correctly . ■ Make sure that the electrical outlet is working by pluggi ng [...]

149 Trou bleshoot ing www .gateway .com T o set a default printer in Windows 2000: 1 Click Start , Settings , then click Prin ters . 2 Right-click on the name of the printer you want to be the default printer , then click S et as Default . ■ Make sure that the cable between the printer and your compu ter is conne cted secu rely t o th e cor rect [...]

150 Chapter 9: Troubleshoo ting www .gateway .com T o make su re that the printer is not set to work offl ine in Windows 2000: 1 Click Start , Settings , then click Prin ters . 2 Right-click the name of the printer you want to use. If t he menu shows a check mark next to Use Printer Offline , click Use Printe r Offline to clear the check mark. ■ [...]

151 Telep hone suppo rt www .gateway .com T elephone support Before calling Gatew ay T echnical Support If you have a technic al problem with your computer , follow these recommendations before contacting Gateway T echnical Support: ■ Make sure that your compu ter is connected correctly to a grounded AC outlet that is supp lying power . If you us[...]

152 Chapter 9: Troubleshoo ting www .gateway .com T eleph one supp ort Gat eway off ers a wide rang e of cust omer serv ice, t echnica l sup port, a nd information services. Automated troubleshooting system T elephone n umbers Y ou can access t he following services through your telephone to get answers to your questions: Service description How to[...]

153 Tutoring and training www .gateway .com T utoring and training Gateway’ s T echnical Support professionals cannot provide hardware and software training or tut orial services. Instead, Gateway recommends the following tuto ring and training resour ces. Self-help If you have how-to questions about using your Gateway-supplied hardware or softwa[...]

154 Chapter 9: Troubleshoo ting www .gateway .com Tr a i n i n g Gateway provides the following in- person and computerized training: Resource Servi ce description For more informatio n In-Store T raining at Gateway stores Our friend ly and knowled geable so ftware trainers c an teach y ou how to u se the Inte rnet and the mo st popu lar softw are [...]

A 155 E-6100 T echnical Reference This T echnical Reference covers information abou t your system board and its features. Read th is T ech nical Re ference to l earn ab out system board: ■ Features ■ Conne ctors an d jump ers ■ BIOS configu r ation jump er setting s ■ Specifications[...]

156 Appendi x A: www .gateway .com Features The Intel ® W ASP motherboard fea tures: ■ Support for Intel Pentium ® 4 Northwood 478-pin, 800-megahe rtz (MHz) Front Side Bus (FSB) processors ■ Support for Intel Celeron ® processors with an mPGA478 s ocket with 400-MHz system bus ■ Support for a s much as 4 gigabytes (GB) of 400-MHz DDR S DRA[...]

157 System board layou t www .gateway .com System board layout The following illus tration shows the system board divided into two sections: 1 2[...]

158 Appendi x A: www .gateway .com Section 1 Diske tte drive ca ble co nnect or Main po wer conn ector Primary ID E cable conn ector Seconda ry IDE cab le connec tor Memory expansi on slots Intrusio n detecti on head er BIOS confi guratio n jumper Front pane l heade r USB front p anel header Standby power ind icator LED Ser ial A T A c onnec tors B[...]

159 System board layou t www .gateway .com Section 2 PS/2 keyboa rd por t PS/2 mous e port Networ k jack Parallel (LP T) connect or Serial (COM) conn ector Proce ssor socket USB ports AGP expa nsion slo t PCI expa nsion slo ts USB ports Auxi liary power conne ctor Pro cessor fan c onnec tor Auxili ary fan connec tor[...]

160 Appendi x A: www .gateway .com BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted. For information about the location of this jumper , see “Section 1” on page 158 . Settin g Jumpe r placemen t When use d Normal For norma l operation . The BIOS uses cu rrent [...]

161 Syste m board sp ecifica tions www .gateway .com System board specifications The following specific ations are for the standard configuration. Y our system may contain optional equipmen t. All specifications are subject to change without notic e or obligation. Form fact or A TX Form fac tor - 1 1.52 × 9.6 inc hes (292.61 × 243. 84 mm) Process[...]

162 Appendi x A: www .gateway .com Many products for Gateway and its subsid iaries are custom e ngineered by our suppliers to Gateway sp ecifications and may vary from similarly ma rketed products. BIOS ■ Intel/AMI BIOS (re sident in t he Intel 82802AC FWH) ■ Support for Adv anced Conf iguration a nd Power In terface (ACPI), Plug a nd Play , an[...]

B 163 Safety , Regulatory , and Legal Information Important safety information Y our Gateway system is designed and test ed to meet the latest stand ards for safety of in formation technolog y equipment. However, to ensure safe use of th is pro duc t, it is i mport ant that the safety ins truc tions ma rked on the product and in the documentation a[...]

164 Appendi x B: Safety , Regulatory , and Legal I nformatio n www .gateway .com Setting up yo ur system ■ Read and foll ow all instru ctions marked on the product an d in the documentat ion before you operate your system. Retain all safety an d operating instru ctions for f uture use. ■ Do not use this product near water or a heat sour ce such[...]

165 Important safety in formation www .gateway .com Care during use ■ D o n o t w a l k o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o n i t . ■ Do not spill anyt hing on the system. The best way to avoi d spills is to avoid eati ng and drinking near your system. ■ Some products have a replaceable CMOS battery on the [...]

166 Appendi x B: Safety , Regulatory , and Legal I nformatio n www .gateway .com Regulatory compliance statements United States of Americ a Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device ha s been tested and fou nd to com ply with the limits fo r a Class B digital device, pursuant to Part 15 of the FCC rul[...]

167 Regu latory comp liance stat ements www .gateway .com (applicable to products fitted with USA modems) Y our modem complies with Par t 68 of the Federal Communic ations Commissio n (FCC) rules. On the computer or modem card is a label that conta ins the FCC registration number and Ringer Equivalence Number (REN) for this device. If reques ted, t[...]

168 Appendi x B: Safety , Regulatory , and Legal I nformatio n www .gateway .com Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Class B limits for radio noise emission s from digital apparatus as s et out in the radio inte rference regulat ions of Industry Canada. Le présent appareil nu m[...]

169 Regu latory comp liance stat ements www .gateway .com Laser sa fety statement All Gateway syst ems equipped with CD and DVD d rives comply with the ap propriate safety standards, includi ng IEC 825. T he laser devices in t hese components are c lassified as “Class 1 Laser Produc ts” under a US Department of He alth an d Human Services (DHHS[...]

170 Appendi x B: Safety , Regulatory , and Legal I nformatio n www .gateway .com Power line s Do not locate the anten na near overhead light or power circuits, or where it could fall int o such power line s or cir cuits. Wa r n in g When installi ng or real igning an ou tside antenna sy stem, extrem e care sh ould be ta ken to k eep from to uchin g[...]

171 Notices www .gateway .com Notices Copyright © 2003 Gateway , Inc. All Rights Reserved 14303 Gateway Place Poway , CA 92064 USA All Rights Reser ved This publication is protected by copyright and all ri ghts are reserved. No part of it may be repr oduced or transmitted by any means or in any form, wit hout prior consent in writing from Gateway [...]

172 Appendi x B: Safety , Regulatory , and Legal I nformatio n www .gateway .com[...]

173 Index A AC power conne ctor 5 accessories 11 safety precautions 165 add-in ca rds See card s adding See installing AGP expansion slot 159 audio headph one jack 6 line in jack 6 line out jack 6 micropho ne jack 6 speakers jack 6 troubleshooting 150 audio CD cleani ng 133 audio in jack 6 B backing u p files 52 , 64 battery location 158 replacing [...]

174 CD 133 computer exterior 66 computer moni tor 67 DVD 133 keyboard 67 mouse 68 closing comput er case 95 unresponsive program 17 configuration jumper location 158 settings 126 , 160 connecti ng AC power 15 connecti ons audio in 6 audio input 6 auxilia ry fan 15 9 digital camera 3 digital out 6 Ethernet 6 external au dio 6 external speakers 6 fan[...]

175 documentation eSupport 28 Gateway Web site 28 help 22 HelpSp ot 22 online help 27 drivers 81 reinstalling 81 updating 29 , 83 drives 3.5-inch ba y cover 3 5.25-in ch bay cove r 3 backin g up files 64 CD 3 , 34 , 97 CD- RW 3 , 34 , 97 checking for errors 60 checking for free space 58 defragmenting 62 diskette 3 , 32 , 97 diskett e cable conn ect[...]

176 F fan conne ctor 159 faxes troubleshooting 143 files backin g up 64 deleting 59 troubleshooting 135 finding HelpSp ot topics 24 specifications 9 Firewire port 3 , 6 floppy disk See diskette fragm entation 62 G Gateway eSupport 9 , 10 model number 5 , 7 serial number 5 , 7 , 9 Technical Support 151 Web address 28 Web site 28 gateway.your.wa y di[...]

177 K Kensington cable lock lock slot 6 keyboard cleani ng 67 port 5 , 159 troubleshooting 139 L label Microsoft Certificate of Authenticity 5 , 8 model number 5 , 7 serial number 5 , 7 laser printer 11 LCD pan e l troubleshooting 145 line in jack 6 line out jack 6 lock slot Kensington cable 6 M mainten ance 53 backin g up files 64 checking for dri[...]

178 port s See connections power advanc ed settings 71 , 73 button 3 changi ng adva nced sett ings 73 changi ng modes 71 changi ng schemes 72 changi ng settin gs 71 connecto r 5 Hibernate m ode 3 , 70 , 75 main connec tor 158 manageme nt 70 schemes 71 , 72 source problems 14 Stand by mode 3 , 70 surge protector 14 troubleshooting 148 turning off c [...]

179 speakers jack 6 specifications 9 Stand by mode 3 , 70 starting computer 3 , 15 static electricity 91 support tool PC Doctor 130 surge protector 14 system battery location 158 system board componen t locatio n 157 configu ration jum per 126 features 156 replacing 111 specifications 161 system identification label 7 T tape backup d rive 12 Techni[...]

180 updating BIOS 126 device drivers 29 updating Norton AntiVirus 55 upgrading 89 UPS 12 , 14 , 76 USB port 3 , 5 , 158 , 15 9 V virus prot ecting against 55 removing with Norton An tiVirus 55 voltage switch 5 volume adjus ting modem 145 troubleshooting 150 W Web site Gateway 28 Windows installing 86 product key 5 Product Key Code 8 reinstalling 86[...]

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MAN E6100 SYS GDE R0 6/03[...]