Gateway G800 manual

Gatewa y Se ries G100 / G200 / G 400 / G 800 Ad minis tr ato r Man ual 601-0 0020 Rev. B[...]

Digi um , In c. 445 Jan Davi s Drive Hunt svil le, AL 35806 United S tat es Main Num ber: +1 (256 )-428- 6000 T ech Suppor t: +1 (256 )-428-6161 U.S. T oll F ree: +1 (877 )- 344- 4861 Sales: +1 (256)-428- 6262 ww w .dig iu m. c om www .ast erisk. org www .asteri sknow .org © Di gium , Inc . 2 013 All righ ts rese rved. No part of t his public atio[...]

Compliance In f ormation Complian ce inf ormation for thi s product is available at http:// www .digium.c om/complianc e . Digi um, Inc . Page 3[...]

Intr oducti on to Gateway Series Documentati on This m anual c ontains product information f or t he Gateway S eries appli ances. Be sure to refer to any supple mentary docu ments or re lease notes that were shi ppe d with you r equi pment. The manua l is or ganized in the followin g manner: Chapt er/ A ppe ndi x T i tl e Descri ption 1 Overvi ew I[...]

Symbol Def i nitions Ca ution s tateme nts in dic ate a c ondit io n wher e d amage to the un it o r its conf igurat ion c ould oc cur if o perat ional pr oced ur es ar e not foll owed. T o r educe the risk of dama ge or i njury , foll ow all steps or pr ocedur es a s in struct ed. Th e ES D s ym b o l ind i ca t es el ec tros t ati c s en si ti ve[...]

Impo rtant Safet y Instruct ions Serv ici ng. Do not atte mpt to servic e this unit. Ther e ar e no use r -se rvicea ble part s i nside. R efer serv icing to q ualifi ed servi c e personne l. Batteries. The b atter ies in the uni t are n ot user -serv iceable. R efe r serv icing to quali fied servi ce pers onne l. CAUTION - Risk of explosio n if ba[...]

T ABLE O F C ONTEN T S Chapter 1 Overv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Ec h o-Can cellat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 2 Unit In stalla tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Table Of Content s Appendix A Pin Assi gnments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Appendix B Spe cifi c ati ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 7 Appendix C Glo ssary an d Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

List of Fi gures Figu re 1: TDM P BX to VoIP Sc e nari o . . . . . . . . . . . . . . . . . . . 13 Figu re 2: VoI P PBX t o TDM Sc enari o . . . . . . . . . . . . . . . . . . . 13 Figure 3 : TDM PBX to TDM and VoIP Scenario . . . . . . . . . . . 14 Figu re 4: G100 Si ngle P o rt A pplia nce . . . . . . . . . . . . . . . . . . . 19 Figu re 5: G200 Du[...]

Li s t of T a b l e s Ta b le 1: G atewa y Seri es Models . . . . . . . . . . . . . . . . . . . . . . 23 Table A-1: Gigabit Et hernet P ort Pin outs . . . . . . . . . . . . . . . . . . 85 Table A-2: RJ45 T1/E1 Port Co nnec tor . . . . . . . . . . . . . . . . . . . . 86 Digium, Inc. Page 10[...]

Chapter 1 Ov ervi ew Digium' s Gat eway Series is a conver ged media gateway produc t line design ed to interf ace betwe en TDM (T1/E1) and IP networks (SIP). The Gateway Serie s connects lega cy tele phone system s t o IP networks an d seamlessl y integr ates V oIP PBXs with the PSTN. Powered by innova tiv e hardware and sof tware solut ions,[...]

Chapter 1: O vervi ew Supp o rted V o ice M ode s :  PRI CPE and PRI NET (T1 / E1) – Nation a l ISDN 1 / NI1 – Nation a l ISDN 2 / NI2 – Euro IS DN – 4ESS (A T&T) – 5ESS (Lucent ) – DMS100 – Q. SIG  E&M (T1 only) – Wi n k – Featur e Group B – Featur e Group D  FXO and F XS (T1 only) – Ground S tart – Loop St[...]

Chapter 1: O vervi ew Figure 1: TDM PBX to V oIP Scenario Fig u r e 2 : V o I P PB X to T D M Scen a rio Digium, Inc. Page 13[...]

Chapter 1: O vervi ew Figure 3: TDM PBX to TDM and V oIP Scenario Digium, Inc. Page 14[...]

Chapter 1: O vervi ew Echo-Cancel lation Administ rators connect ing the ir Gatewa y Series appliances to th e PSTN or other devic es are likel y to be placi ng calls tha t will r esult, at some point, in an u nba lanced 4 - wire/2-wir e hy brid. The result of this hybrid is the refle ction of a near - end echo to the calli ng party . Elimina tion [...]

Chapter 2 Unit Ins ta llation This c hapter provid es the f ollowing inform a tion:  Unp ack in g th e U ni t on page 1 7  Shi pm en t In spec ti o n on pa ge 1 8  Front P an el Ide nti fic ation on pa ge 19  Unit I den ti fi cati on on page 23  Hardware Installat ion on page 24 Note: The Gateway Series applia nce instal la tion inst[...]

Ch ap t er 2 : U nit I n sta lla t ion Unpacking the Uni t When you unpack you r unit, caref ully inspe ct it for any damag e that m ay have occur red in shipment. If damage is sus pected, fil e a claim with the carrie r and contact the rese lle r from which the unit was purc has ed. If the unit was purch ased direct ly from Digi um, contact Digium[...]

Ch ap t er 2 : U nit I n sta lla t ion Shipment Inspe ction The following it e ms are includ ed in shipment of a Gateway Series appli ance:  Gateway Serie s applianc e  Power cord with attached T1/E1 lo opback plug  Mounting brackets (2 eac h)  Bracket mounti ng screws, #8-32 bla ck truss head, Phi lli ps, 3/16” lengt h (6 each)  S[...]

Ch ap t er 2 : U nit I n sta lla t ion Front Panel Identi ficat io n This se ction descr ibes t he component s on the front pa nel of the Gateway Series models . USB Re covery T1/E 1 Gigabit Status Et hern et Devic e Status Et hern et Statu s T1 / E1 Por t Figure 4: G100 Single P ort Applianc e Digium, Inc. Page 19[...]

Ch ap t er 2 : U nit I n sta lla t ion USB Recover y T1/E 1 Gi gabit Status Eth erne t De vice Statu s Ethern et T1/E1 Status Port Figure 5: G200 Dual Port Appliance Digium, Inc. Page 20[...]

Ch ap t er 2 : U nit I n sta lla t ion USB Recover y T1/E1 Gi gabit Status Rese t Eth ern et De vice Statu s Ethe rnet T1/E1 Status Po rt Figure 6: G800 Oct al Port Appliance  Device S tatus - This LED corre sponds to the status of the Gate way Ser ies ap pli an ce. S ee Fre quently Asked Questions on page 80 for mor e in form at io n.  Gi ga[...]

Ch ap t er 2 : U nit I n sta lla t ion  Eth e rn et S tat us - The se LEDs correspond to the status of the Etherne t connect ion. S ee Fre quently Asked Question s on p age 80 fo r more inform ation.  USB Recove ry - Th is po rt can be use d to pe rform a fi rm ware re co very and conf igurati on reset. See Fi rmware Recover y and Con fig ura[...]

Ch ap t er 2 : U nit I n sta lla t ion Unit Iden ti fication The defini ng char acteristi c of the Gateway Series models a re the number of T1/E1 and Etherne t ports supporte d. S ee T able 1 for a list of the various mod els. T able 1: Ga teway Serie s Model s Model Ty p e T1/E1 Ports Ethernet Ports G100 T1/E1 1 1 G200 T1/E1 2 1 G400 T1/E1 4 2 G80[...]

Ch ap t er 2 : U nit I n sta lla t ion Hardwa re Inst allation This s e ctio n descr ibe s how t o properly install the har dware for a Ga teway Ser ies ap pli an ce. Cautio n Only qual ified ser vice per so nnel sho uld co ntinue with har dwar e inst all ation and confi guration of th e Gateway Se r ies appli ance. Users s houl d not at temp t to [...]

Ch ap t er 2 : U nit I n sta lla t ion appli ance. Double crim p the ground r ing te rminal to the wire. Next, sl ide the ground ring ter minal over the ground lug. Then fasten the ground rin g termin al to the ground lug using the gro und nut. The groun d nut must be turned c lockwis e to tigh te n it onto th e groun d lug. The oppos ite end of th[...]

Ch ap t er 2 : U nit I n sta lla t ion Moun ti ng The include d hardwa re allows the Gateway Serie s ap pliance to be wall mounted, rack mount ed side-by- side with a nother Ga teway Serie s appli ance, or placed flat on a leve l surfa ce. If a single Gateway Ser ies appli ance i s to be rack mounte d, th e opti onal l ong mounting br acket ( not s[...]

Ch ap t er 2 : U nit I n sta lla t ion Imp orta n t If the Gat eway Seri e s appli anc e is insta lled in a syste m t hat is in t ur n insta lled in a clos ed or multi -unit r ack ass e mbly , the oper at ing ambient temperat ur e of the r a c k envi r onment may be si gnific antly gr eater than th e r oom ambient . While the maximum s afe o perat [...]

Ch ap t er 2 : U nit I n sta lla t ion Si de- by-s ide R ack Mo u nt: In order to rac k mount the Gatewa y Series a ppliance si de-by-sid e with another Gatewa y Series appliance, place one of the short mounting brackets on the f r ont of the lef t s ide of t he fir st Ga teway S eries appl iance. Line up the holes from the mounti ng brac ket to th[...]

Ch ap t er 2 : U nit I n sta lla t ion Figure 7: Side-by-side Rack M ountin g Wa l l M o u n t : In order to wall mount the Gate way Series appliance, the short mountin g brackets sho uld be flipped an d rotate d, and fastened on the middle o f the right and left si de s of the Gateway Series applianc e as s hown in Figur e 8 on page 30. Th e unit [...]

Ch ap t er 2 : U nit I n sta lla t ion If the Gateway Ser ies applian ce is pla ced in the “right side down” orienta tion, the 2 re maining #8 black t russ hea d mounting sc rews s hould be full y inserted int o the scre w hole s ne ar the front of t he right si de of the Gateway Serie s applianc e. In ad ditio n, the thr ee #6 pan head screws [...]

Ch ap t er 2 : U nit I n sta lla t ion Lev el S urf ac e: In or de r to place the G atew a y S eri es a pp lianc e f la t o n a lev el s urfa ce, th e rubber fe et should be adhered to the 4 corners of the botto m of the Gateway Serie s applianc e. Thi s will he lp secure the Gateway Ser ie s appl ia nce to t he surfa ce i t is pla ced on. Note: Th[...]

Ch ap t er 2 : U nit I n sta lla t ion Conn ect in g P ort s A descript ion of each of the front panel c onne ctors on a Gateway Series appli ance i s availa ble in the se ction title d Front Pa nel Iden ti fica tio n on page 19. Please refer t o that se ction to dete rmine wh at shou ld be connect ed to each connector . Cautio n Thi s unit must be[...]

Ch ap t er 2 : U nit I n sta lla t ion Connecti ng to t he Gateway Series The Gate way Se ries we b GUI may be acc essed by e ither its DHC P or stat ically a ssigne d IP a ddress. The foll owing browsers are supported:  Wind ows XP , Vi sta, 7: Chrome 8. 0+, F irefox 3. 5 - 12.0, Internet Explor er 8.*, Safar i 5.0+  Mac OS X: Fir efox 3.5 -[...]

Ch ap t er 2 : U nit I n sta lla t ion Gateway Series a pplianc e. The default userna me for t he Gateway Series we b GUI is ad min , and the default passwor d is adm in . Note: The Gateway Series applia nce may also be accesse d by its hostn am e. T he h ostn am e wi ll be in th e form at of G x 00- aa - bb - cc , where x is 1 for G100, 2 for G200[...]

Ch ap t er 2 : U nit I n sta lla t ion connect yo ur Gateway Series appl ia nce to your computer so that the Gateway Serie s web GUI may be accessed from you r comput er . Network s e ttings for c omputer connect ing to Ga teway Se ries IP: 192. 168.69.2 Netmask: 255.2 55. 255.0 Broad cast: 192. 168. 69. 255 2. Using a G ateway S eries supported we[...]

Ch ap t er 2 : U nit I n sta lla t ion IP Configurat ion The g eneral ne tworki ng and configurat ion se rver o ptions in the Gateway Series we b GUI s hould be con figured before othe r s. The I P conf igurati on menus f or t he G100 and G200 models di ffer f rom those of the G400 and G400 models. The IP conf igur ation menus for each a re descr i[...]

Ch ap t er 2 : U nit I n sta lla t ion The Gener al N etw or ki ng O p ti ons for the G100 and G200 m odels ar e descr ibed below .  Hostn a me - Specify th e hostname of the Gate wa y Series a ppli a nce. I f a ho stname i s specif ied, t he G x 00- aa - bb - cc hostna me will no longer be conf igured.  Obtain an IP Addr ess v ia DHCP - I f [...]

Ch ap t er 2 : U nit I n sta lla t ion  DNS Ad dresses - If Ob tai n an IP Address via DHCP is disabled, specif y up to 3 DNS servers to be used by the Gateway Serie s app li- ance . A DNS s er ve r may als o be refe rred to as a nam es e rver.  Also Con tinue Usi n g Defau lt Install IP Addr e ss - Leaving thi s option e nabl ed will a llow [...]

Ch ap t er 2 : U nit I n sta lla t ion tftp , ftp , o r h ttp . Th e Gate w ay Seri es app lia n ce will r eq ues t a configur ation da tabase with the filena me of xxxxxxxxxxxx.t gz, where xxxxxxxxxxxx is the unit’ s firs t MAC a ddress, f r om the confi gur ati on server. The MA C ad dres ses of t he G a tew ay S eries app lia nce are print ed [...]

Ch ap t er 2 : U nit I n sta lla t ion Figure 10: IP Conf iguration Menu for G400 / G800 The Gener al N etw or ki ng O p ti ons for the G400 and G800 m odels ar e descr ibed below .  Hostn a me - Specify th e hostname of the Gate wa y Series a ppli a nce. I f a ho stname i s specif ied, t he G x 00- aa - bb - cc hostna me will no longer be conf [...]

Ch ap t er 2 : U nit I n sta lla t ion  Also Con tinue Usi n g Defau lt Install IP Addr e ss - Leaving thi s option e nabl ed will a llow the Gateway Se ries a ppliance t o listen f or network r equests on it s factor y defau lt IP addr ess. Note: For security purp oses, it is recom mende d that thi s feature be disabl ed af ter init ial IP conf[...]

Ch ap t er 2 : U nit I n sta lla t ion GUI as de scri bed in Ba ckup s on p age 73, a nd place t he backup file on the configur ation ser ver at the path describe d be low . Note: The format of the path to the configur ation ser ver is pr otocol: // [user:pas sw or d@]hostname_or_ ip[/path] . Th e pr otoco l may be either tftp , ftp , o r h ttp . T[...]

Ch ap t er 2 : U nit I n sta lla t ion Conf igu ra ti on Ser v er - If Obtain an IP Address via DHCP is enab le d on a n Inter face t a b a nd G et Config Server fr om Option 66 via DHCP is disabl ed, the path to the config uration serve r may be stat ically define d using t his option. The Reloa d Re mot e Config on Reboot op tion m ust be enable [...]

Ch ap t er 2 : U nit I n sta lla t ion HTTPS (e.g. https :// [I P] ) must be used. If you do not c onnect usin g HTTPS, a browser err or wil l be displayed.  Network Mask - If Obt ain an IP Address via DH CP is d isab led, specif y the network m ask for the Gatewa y Series applianc e.  Gateway Addre ss - If Obtain an IP Addr e ss via DHCP is [...]

Chapter 3 Co nfig urat ion The Gate way Se ries a ppliance s have a va riety of configurati on options . This ch apter provide s info rmat ion on how to use the Gateway S erie s web GUI t o configur e an a pplianc e witho ut the ne ed of c ommand-lin e tool s and an over view of the available configu r ation s e ctions. Context- sensit ive help but[...]

Chapter 3: Configur at ion The Gateway Seri es appliance sho uld al ready be connected to your network or computer , as described in Co nn ectin g to th e Ga te way S eries on page 33. Using a Gateway Ser ie s suppor ted web browser , open a browser window a nd en ter the IP addr ess for the Gatewa y Series appli ance us ing HTTPS ( e.g. h ttps:// [...]

Chapter 3: Configur at ion It is highl y recommended t hat the admin password be changed usin g the Syste m Ad m ini stra tors menu on the web GUI. In additi on, it is hi ghly recommende d t hat th e sof tware on a Gateway S eries appli ance be u pdated to the latest ve rsion be fore proceedin g with c onfigura tion. See Softw are Updates o n page [...]

Chapter 3: Configur at ion The Gateway Ser ies web GUI is div ide d into the follo w ing main sec tions .  Setti ngs an d C onfi gur a tion on page 49  Logging a n d Report ing on page 65  S tatus and Diagnost ics on page 66  Maintenance on pa ge 72 Figure 12: Main M enu Digium, Inc. Page 48[...]

Chapter 3: Configur at ion Setti ngs and Confi guration This se ction provi des the a bilit y to c onfigure S IP and TDM setti ngs, create call routing gr oups and r ules , manage system admi nistrator s, and set up network ing. Include d are th e followi ng sectio ns.  SIP En dpo i n ts on page 50  Global S IP Set tings on page 53  T1/E 1[...]

Chapter 3: Configur at ion SIP En dpo i n ts This section pr ovides the abi lit y to add and m odif y SIP endpoint s, and configur e call , medi a , and fax se ttings. A SIP endpoint wil l typicall y be a SIP PBX or SIP provider connec ted to the Gateway Serie s appl iance. Include d are the followi ng section s.  Main - Primar y opti ons for SI[...]

Chapter 3: Configur at ion – DTMF Mode – T ru st R em ote -Part y-ID – Sen d Remo t e- Par ty-I D – Cal ler I D Presenta tio n – Pro gress Inband – All ow Overla p Diali ng – Append user=phone t o URI – Add Q.85 0 Reason Header s – Honor SDP V ersion – All ow T ransfers – Au t he nti c a te I nc om i n g C a l ls – All ow Pr[...]

Chapter 3: Configur at ion – G .726 – G .729 – GSM – Codec Prior it y – ALA W Packetization Rate – ULA W Packetization Rate – GSM Pac k etiz at ion Rat e – G .722 Packetiz a tion Rate – G .726 Packetiz a tion Rate – G .726 Nonstand ard – G .729 Packetiz a tion Rate – Use Pre ferr ed C o dec O n ly  Fax Setting s (Advance [...]

Chapter 3: Configur at ion Global S IP Set tings This se ction provi des the a bilit y to a dd and mo dify gl obal SI P setti ngs. Thes e set ting s ar e f or ex pe ri enced adm inis trat ors on ly . P leas e tak e care when modifyi ng any of these se ttings. The defau lt values should be suf ficie nt for most applicati ons. Include d are th e foll[...]

Chapter 3: Configur at ion – Sen d Com p act H ead e rs – SDP Owner – Dis allowed S IP Methods – Shrin k C al ler ID – Maximum Regis tration Expir y – Minimu m R egist ratio n Expiry – Defaul t Registra tion Expi ry – Regi str ation T imeout – Number of Regi str ation Attempt s  Secur it y - SIP domains a nd authentic a tion se[...]

Chapter 3: Configur at ion – UDPTL F EC Span – Use On ly Even Numb ered Por ts Digium, Inc. Page 55[...]

Chapter 3: Configur at ion T1/E 1 This se ction provi des the a bilit y to c onfigure the T1/E1 hardware i n the Gateway Serie s applianc e. Inc lude d are the follo wing secti ons.  Gene ra l - Ge nera l options f or T1/E1 configurati on. The following set- tings a re avai lab le. – Local e – Use In tern al Timing – Syst em Timing  Por[...]

Chapter 3: Configur at ion – PRI D ial Plan fo r Dia lin g Num b er – Inte r national Pre fix – Nation a l Prefix – Local Pre fi x – P ri v at e Pre fix – Unkno w n Pref ix – Networ k Speci fic Facili ty (NSF) Messages – Idle Bea rer Re s et – Idle Bea rer Re set P erio d – Over lap Diali ng – Al l ow P rog res s W he n C al l[...]

Chapter 3: Configur at ion – Conne ct Acknowle dge - T313 – Answer on P olarity Switch – Hangup on Polar ity S witch – Pola rity on Answer Delay – Pre- W ink T ime – W ink Ti m e – Start Time – Rece ive r W ink Ti m e – Pre-F la sh Time – Flash T ime – Rece ive r Flash T ime – De-Bounc e T iming Digium, Inc. Page 58[...]

Chapter 3: Configur at ion Call Rou ting G roups This se ction provi des the a bilit y to a dd and mo dify SI P and T1/ E1 call routi ng grou ps. A call r outin g group allows a group of channe ls to be addres sed when creating a cal l rout ing rule. The followi ng set tings are avail abl e.  Group T ype  Group Name Digium, Inc. Page 59[...]

Chapter 3: Configur at ion Call Rou ting Ru les This se ction provi des the a bilit y to a dd and mo dify ca ll r outing r ules. A call rou ting rule deter min es how a call is handl ed based upon certai n charac teristic s suc h as inbou nd channe l and DID. It is also possible to manipula te matched numbers befor e conne cting outb ound calls. Th[...]

Chapter 3: Configur at ion Syste m Ad m ini stra tors This se ction provi des the abili ty to add and mod ify syst em administr a tors for a ccess to the Gatewa y Series web GUI. The following settings a re avail abl e.  Full Name  Username  Email Addr ess  Passw ord  Passwor d Confir mation  Language Digium, Inc. Page 61[...]

Chapter 3: Configur at ion IP Configurat ion This se ction provi des the a bilit y to c onfigure IP opt ions f or the Ga teway Seri es ap pl ianc e. See IP C onf ig ura ti on on pa ge 36 for more infor mation. The following se ttings are ava ila ble.  Hostname  Obtain an IP Address via DHCP  System IP Addres s  Network M ask  Gateway[...]

Chapter 3: Configur at ion HTTP S This secti on pr ovide s the ability t o supply your own certi fi cate for secur e connect ion to the Gatewa y Series web GUI. A self-si gned cert ificate is provid ed by de fault . The following set tings are avai la ble.  X.509 Cert if icate in PEM Format  RSA P riv ate K ey i n P E M Fo rm at  Inter med[...]

Chapter 3: Configur at ion Access Contr ol This se ction provi des the a bilit y to li m it ac cess to the web GUI and SI P traf fic thr ough the Gateway Seri es applia nce. All other proto c ols are blocked. The fo llowing sett ings are avail abl e.  Rule Nam e  Network  Allow Adm in W eb Int e rface  Allow S IP Digium, Inc. Page 64[...]

Chapter 3: Configur at ion Logging and Report ing This se ction provi des the a bilit y to c onfigure a nd vie w syste m statis tics and loggin g of the Gateway Serie s applianc e. Inc lud e d are the foll owing sections .  St a t i s t i c s - Displ a ys stati stic s for active ca lls a nd calls pr ocessed , and displa ys a summary of active ca[...]

Chapter 3: Configur at ion Status and Diagno sti cs This se ction provi des the a bilit y to vi e w connecti on status, syste m inform ation, perform a dvanced debugging , and tr oubles hoot pr oblems with diagn ostic tools . Included are the fol lowing sections.  Conn ect ion S tatus on page 6 7  System Informat ion on page 68  Diagnostic[...]

Chapter 3: Configur at ion Conn ect ion S tatus This secti on pr ovide s the ability t o view the connec tion stat us of network interf aces, SIP endpoints , a nd T1/E1 inte rfa c es. Includ ed are the foll owing sections.  Network - Status of network int e rfaces  SIP En dpo i n ts - S tatus of SIP endpoints  T1/E 1 Inte rfa c es - S tatu[...]

Chapter 3: Configur at ion System Informat ion This se ction provi des the a bilit y to vi e w system informati on on t he Gateway Series a pplianc e, incl uding mod el number , sof tware version, MAC addre sses, uptime, system t im e, and system temper ature. Digium, Inc. Page 68[...]

Chapter 3: Configur at ion Diagnostic T ests This se ction provi des the a bilit y to te st the operation of the Gate way Series a pplianc e. For example, the loopback test will r un a pattern l oop test to ver ify the integrit y of a T1/E1 port. See Chapter 4— “T roub leshooti ng” for more det ails. The following se ttings are ava ila ble. ?[...]

Chapter 3: Configur at ion Advanced Debu ggin g This se ction provi des the a bilit y to r ecord a nd down load debug logs for troubl eshooti ng. Included are the fol lowing sections .  Debugging Sessi ons i n Pr ogress - Displays exi sting l ogs or rec ording sessi ons in progress  S tart a New D ebuggi ng S ess ion - TCP tr aff ic, ga teway[...]

Chapter 3: Configur at ion T e chn ic al Su pp o rt This se ction provi des the a bilit y to e nable re mote acc ess for Digium Support Per sonnel to acces s the Gateway Ser ie s appl iance for support purpos es. The followi ng set tings are avail abl e.  Ch ang e Remot e Ac ce ss S t atu s t o  Username  Passw ord  She ll A cces s Po r[...]

Chapter 3: Configur at ion Maintenanc e This se ction provi des the a bilit y to pe rform conf iguration backups, perfo rm syste m updates, set the syste m c lock, reboot , and restore fa cto ry sett ings. Include d are t he follo w ing secti ons.  Bac ku ps on pa ge 73  Softwar e Updates o n page 74  Syst e m C lo ck on page 75  Syst e[...]

Chapter 3: Configur at ion Bac ku ps This se ction provi des the a bilit y to c reate and restore a bac kup. Inc luded are the fol lowing sections.  Download Backup - Downlo ad a bac kup in d a tabase f ormat Note: At least one confi gur at ion change must be made before a backup c an b e genera ted and downloaded. In order to rever t to t he st[...]

Chapter 3: Configur at ion Softwar e Updates This se ction provi des the a bilit y to pe rform a s oftware u pdate f or the Gateway Serie s applianc e. If th e Gateway Series a ppliance i s connecte d to t he Internet , you will be prompte d if there is a newer versi on of t he software availabl e, and of fe red to a utomatic ally d ownload and ins[...]

Chapter 3: Configur at ion Syst e m C lo ck This se ction provi des the a bilit y to se t the system clock on the Gat eway Series ap pliance and to sync it aga inst a networ k time server . The foll owing setting s are avai la ble.  T im ezone  T im e Set Method  Manuall y Set t he Date a nd T ime  NTP Se rv er Digium, Inc. Page 75[...]

Chapter 3: Configur at ion Syst e m R e set This se ction provi des the a bilit y to pe rform a s ystem rebo ot, sys tem shutdown, or fac tory reset of the Gat eway Ser ies appliance . A system shutdown will dr op all cur rent calls a nd cause th e Ga teway Series ap pliance to become unre acha ble by any method except phys ical acces s. Note: (G10[...]

Chapter 4 T r ou bles hoo ti ng This c hapter provid es infor mation re garding troubleshoot ing tools , frequ ently asked questio ns, and possibl e resoluti ons as identi f ied by Digium T echnical Suppor t. Multiple res ources are availa ble to obtain more infor mation about Aster isk an d Digium produc ts. Please vis it both www .d igium .com an[...]

Chapter 4: T roublesho oting Firmwar e Recovery and Configurat ion Reset If a Gatewa y Seri es applia nce is behaving unexpectedl y or the pass w ord is f or gotten, a fi rmware re covery may need to be performed. The USB Recover y port can be used to per form a f irmware recovery using a reco very im ag e. T he rec o very im age ref or ma ts the G[...]

Chapter 4: T roublesho oting Next, power o ff the Gateway Series a ppliance. Note: For ha rdware re visions A3 and ear lier , t he Gateway S eries appli ance must remain power ed of f for 60 se conds in or der to guaran tee proper star tup. S e e the label on the bac k of the Gatewa y Series ap pliance to dete rmine t he hardware revisi on. Then in[...]

Chapter 4: T roublesho oting Frequent ly Asked Q uesti ons Wha t do t he col o rs of th e De vi ce S tatu s LE D in di ca te?  St e a d y R e d - Hardware is init ia lizing.  Blink i ng R e d - A soft ware pac kage is being evaluate d f or validity .  S te a dy A m ber - Softwa re is initializ ing. Har dware i s initi a lized.  S te a d[...]

Chapter 4: T roublesho oting What typ e of c able d o I nee d for t he T1/E1 p or ts on a G ateway S eries appl iance? A straight- through RJ45 T1/E1 c able is needed for connectin g to the RJ45 ports on a Gateway Serie s applianc e when connec ting to the PSTN. If connect ing to a TDM PBX, a crossover RJ45 T1/E1 cabl e may be requi re d. Us e on l[...]

Chapter 4: T roublesho oting The Gate way Se ries GUI password ca n be reset t o its default without modifying a ny configu r atio n sett ings by followin g the steps de scri be d below . 1. Press the reset switc h once. 2. Th e statu s LE D w ill start fl ash ing am be r . 3. Press the reset switc h again while the sta tus LED fl ashes amber . 4. [...]

Chapter 4: T roublesho oting Where ca n I fi nd an s wers t o add i tion al qu estio ns? Digium T echnical Suppor t (+1 256-428-61 61) , or T oll Free in the U.S. (+1 877-344- 4861), is availa ble 7am-8pm Centra l T ime (GMT - 6), Mond a y - Fri day . Pl e ase r efe r to Free I nsta l lat ion S up po rt on page 84 for addit ional infor mation on ho[...]

Chapter 4: T roublesho oting Free I nstall ation Support Digium hardwar e products include fre e installa tio n support. I n order t o receive th is suppor t, regis ter your Digiu m product u sing t he se rial number locate d on t he serial ization label of your Di gium unit . St eps t o receive install a tion support: 1. Record y our produc t se r[...]

Appendix A Pin Assi gnments All RJ45 (8P8C) ports labeled ETH on the Ga teway Series appliance are 8-pin. The pin as signments ar e identified i n T able A-1. Note: Category 5e or Category 6 cabl es are required fo r Gigabit (1Gbps) ope ration up to 100 meters. Categor y 5 cable s w ill wor k for short runs, but t he li nk speed m ay be limited ove[...]

Appendix A: Pin Assignment s All RJ45 (8P8C) ports labeled T1/ E 1 on the Ga teway Seri es appliance are 8-pin. RJ45 jacks are also commonly referred to as RJ48 when us ed for telecommunication. The pin a ssignments are identif ied in T a ble A-2. T abl e A -2: RJ 45 T1/ E1 Po rt Co nnec tor Pi n D escription Pin 1 Pin 8 1 R x R i n g 2 R x T i p 3[...]

Appendix B S pecification s This appendix pr ovides specifications, r equired environmental conditions, and maximum power c onsumption for the Ga teway Series appliances. Physical ( All Units). Size: 8.6” × 9.0” × 1. 72” (21.84 x 22. 86 x 4.37 cm) W eight: 2 lbs 12 oz ( 1,247.38 gm) Interf aces. Loc a l Loo p Ac c e ss : E 1 , T 1 , P R I; [...]

Appendix B: Specif i cati ons Power: For G100/G200, 10W ma ximum, 7.5W typical. For G400/ G800, 15W m aximum, 12W typical. Digi um, Inc. Page 88[...]

App end ix C Gl oss ary and A cro nyms 8P8C 8 position 8 conductor Module connec tor commonly used to termina te t w iste d pair . ANSI American Na tional S t and ards Institute An or gani zation whi c h propose s an d establi shes standards for interna tional communica tions. asynchr onous Not synchroniz ed; not timed to an outside cl ock source. [...]

Appendix C: Glossary and Acr onyms bps bits per second A measurement of tr ansmission spe ed across a data connecti on. BRI Bas ic R at e I SDN br oad ban d Broadband tr ansmission sha res the bandwidth of a parti c ular medium (coppe r or f iber o ptic) to int e grate m ultiple signa ls. The c hannels take u p dif ferent f requencie s on the cabl [...]

Appendix C: Glossary and Acr onyms CLEC Com petitive Lo cal Ex change Carrier A term for teleph one companies esta blish e d after the T elecommunicat ions Act of 19 96 deregulated t he LECs. CLECs c ompete with IL E Cs to o ffer loca l serv ice. S ee al so LEC a nd IL EC . CO Cent ral Office The CO h ouses local switching e quipment. All l oc al a[...]

Appendix C: Glossary and Acr onyms DS1 Digital S i gnal, Level 1 1.544 Mbps in North Ameri ca (T1) an d Japan (J 1) -up to 24 voice channel s (DS0s) , 2.048 Mbps in Europe (E1) - up to 32 voice channels (DS0s). DS1/T1 /E1 lines are part of the PSTN. DS3 Digital S i gnal, Level 3 T3 in North America and Japa n, E3 in Europ e. Up to 672 voice channe [...]

Appendix C: Glossary and Acr onyms FXO Foreign Exchan ge Office Receive s the ringi ng volta ge from an FXS device. Outside l ines are connect ed to FXO ports. FXS Foreign Exchan ge St ation Init iates a nd sen ds rin ging volt age. P hones are connect ed to FXS por ts. G. 7 1 1 A recommendati on by the T elecommunicati on Sta nda rdizati on Sect o[...]

Appendix C: Glossary and Acr onyms HDLC High -Level D ata Link Co ntrol A bit-orie nted synchr onous data link layer prot oc ol developed by the Inter national Organiza tion for S tandardi zation ( ISO). IA X Inter-A steri sk eXchange The native V oIP protocol used by Asterisk. It i s an IETF standard use d to enable V oIP conne ct ions between Ast[...]

Appendix C: Glossary and Acr onyms LED Light-emitting Di ode Linu x A robust, fe at ure-pack ed open sour ce operating sys te m ba sed on Unix that remai ns freely availa ble on the internet. It boa sts dependa bilit y and offers a w id e rang e of co mpa tibi lity wi th ha rd ware an d so ftw are . Ast eris k is sup ported exc lusivel y on Linux .[...]

Appendix C: Glossary and Acr onyms NT Network T ermination A device connecti ng the customer' s te lephone or data equipm ent t o the local I SDN excha nge carr ier's line . NT devic es ar e conne cted to TE device s. PBX Pr ivate Branch Exchang e A smaller versio n of a phone company’ s large central switc hing of fice. Exa mple: Aster[...]

Appendix C: Glossary and Acr onyms PRI Pr im ar y R a te I S D N PSTN Public Switch ed T elephone Net work A communi cations ne twork whic h use s tel ephones t o establish connect ions between two poin ts. Also referr ed to a s the dial ne twor k. PTMP Point-to-Multipoint A con nection whe re da ta i s broadcas t bet w een mor e than two endpoints[...]

Appendix C: Glossary and Acr onyms RJ1 1 A six- pin ja ck typi cally used for c onne cting telephone s, m odems, and fa x machines in resi de ntia l and busi ness settings to P BX or the local telephone CO. RJ45 8P8C, un-k eyed modul ar connector type for Ethe rnet over twiste d pai r . Predomina ntly use d in LAN and use s Unshielde d T wisted Pai[...]

Appendix C: Glossary and Acr onyms TDM Time D iv is ion M u lt iple x er A device that suppor ts simultan eous transmissi on of multipl e data streams into a singl e high-speed dat a stre am. TDM c ombines sign als by interle aving bit s one aft er the ot her . TE T erminal Equipment A device t hat is es tablish ed as a point of te rminati on of a [...]

Appendix C: Glossary and Acr onyms V Vo l t s Vo I P V oice over Internet Pr otocol T ec hnology used for tra nsmi tting voice tr af fic over a data network using the Inte rnet Protoco l. Digium, Inc. Page 1 00[...]