Gateway M350 manual

S er vic e Guide Gatewa y M350 Notebook[...]

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i Contents Replacing Gateway M350 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Identifying the no tebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying compon ents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Prepari[...]

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1 Replacing Gate wa y M350 Components Use this service guide to help plan your mai ntenance tasks for the Gateway M350 notebook. All tasks covered in this guide can be p erformed by an authorized field technician without jeopardizing the notebook’ s warranty . For information on the notebook’ s general maintenance, technical sup port, safety no[...]

2 Replacing G ateway M3 50 Compo nents www .gatewa y .com Identifying th e notebook model The label on the bottom o f the notebook contains information tha t identifies the notebook model and its features. Wa r n i n g It is impor tant tha t you use the correct ser vice gu ide f or the noteboo k. F ailu re to fol low the a pprov ed tasks for the no[...]

3 Ident ifying comp onents www .gatewa y .com Identifying components Where screw measurements are shown, the first numb er indicates screw head width, and the sec ond number indicates screw length. Use this chart to identify the main components of the notebook. For a complete list of replaceable parts, see the “Con tents” on page i . LCD panel [...]

4 Replacing G ateway M3 50 Compo nents www .gatewa y .com Preparing y our work space Before performing maintenanc e on the notebook, make sure that your work space and the notebo ok are correctly prepared. ■ W ear a groundin g (ESD) wrist strap , and use a groun ded or dissipative work mat. ■ Use a stab le and stron g table, an d make sure t ha[...]

5 Preve nting stat ic ele ctricity discharge www .gatewa y .com Pre venting static electricity disc harge The components inside the notebook are extremely sensitive to static electricity , also known as electro static dis charge (ESD) . Before replacing components, follow these guidelines: ■ T urn off the notebook. ■ W ear a grounding wrist str[...]

6 Replacing G ateway M3 50 Compo nents www .gatewa y .com Before working with notebook co mponents, follow these guidelines: ■ A void static-causing surfaces such as carpeted floors, plastic, and pack ing foam. ■ R e m o v e c o m p o n e n t s f r o m t h e i r a n t i s t a t i c b a g s o n l y w h e n y o u a r e r e a d y to use them. Do n[...]

7 Removing th e battery www .gatewa y .com Remo ving the batter y T o remove the battery: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Slide the battery release latch.[...]

8 Replacing G ateway M3 50 Compo nents www .gatewa y .com 4 Lift the battery out of the ba y .[...]

9 Replac ing the h ard driv e kit www .gatewa y .com Replacing the har d drive kit T ools y ou need to complete this tas k: Screws removed d uring this t ask: Phillip s #0 scre wdriv er 2 chrome 2.5 × 6 mm (hard drive kit) Hard drive[...]

10 Replacing G ateway M3 50 Compo nents www .gatewa y .com T o replace the hard drive kit: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in struct[...]

11 Replac ing the h ard driv e kit www .gatewa y .com 5 Slide the old hard drive kit away from the connector . 6 Lift the end of the hard drive kit furt hest from the connector , then remove the kit from the bay .[...]

12 Replacing G ateway M3 50 Compo nents www .gatewa y .com 7 Place the new hard drive kit into the bay and slide it into the connector . 8 Replace the screws that secure the hard drive kit to the notebook.[...]

13 Replaci ng the hard d rive in the hard dr ive kit www .gatewa y .com Replacing the har d drive in the har d drive kit T ools y ou need to complete this tas k: Screws removed d uring this t ask: T o replace the hard driv e in the hard drive kit: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the in[...]

14 Replacing G ateway M3 50 Compo nents www .gatewa y .com 5 Remove the four screws that secure the hard drive to the hard drive kit bracket. 6 Remove the bracket from the old drive. 7 Insert the new drive into the bracket so the screw holes line up. 8 Replace the four screws that secure the bracket to the drive. Scre w Scre w[...]

15 Replaci ng the hard d rive in the hard dr ive kit www .gatewa y .com 9 Slide the new hard drive kit into the notebook. 10 Replace the screws that secure the hard drive kit to the notebook.[...]

16 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the optical drive T ools y ou need to complete t his task: Screws removed d uring this t ask: T o replace the hard driv e in the hard drive kit: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e no[...]

17 Replacin g the optica l drive www .gatewa y .com 4 Remove the two optical drive screws. 5 Slide the old drive out o f your notebook. Tips & T ric ks T o make rem oving the o ptical driv e eas ier , insert a strai ghtened pape rclip into the manu al eject hole on the optical drive . Gra b the ope n optica l drive tra y and p ull the drive s t[...]

18 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Slide the new drive into your notebook. 7 Replace t he two optical drive screws.[...]

19 Replacin g the keybo ard c over www .gatewa y .com Replacing the ke yboar d co ver T ools y ou need to complete this tas k: T o replace the keyboard cover: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the [...]

20 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Insert the small flat-b lade screwdri ve r or non-marring tool under the bottom right c orner of the keyboa rd cover and gently pry it up. Important Inserting a piece of cloth betw een the scr ewdriv er and ke yboard and notebook case wil l help pre vent d amage to the noteboo k.[...]

21 Replacin g the keybo ard c over www .gatewa y .com 7 Pull the cover off the no tebook. Y ou will hea r small snapping sounds as the cover comes away from the notebook. Be careful not to break off the tabs found on th e left end of the cover . 8 Slide the two tabs on the left end of the new cover under the notebook frame.[...]

22 Replacing G ateway M3 50 Compo nents www .gatewa y .com 9 Press down on the cover in several places until it clicks in place. The cover is correctly mo unted when you can run you finger a long the cover and find no loose spot s. The cover should be flat all the way across. Wa r n i n g I f t he cover is not cor rect ly re plac ed, the n ote book[...]

23 Replaci ng the key board www .gatewa y .com Replacing the ke yboar d T ools y ou need to complete this tas k: Screws removed d uring this t ask: T o replace the keyboard: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebo[...]

24 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Remove the four keyboard screws that secure the keyboard to the notebook. 7 Lift the back edge of the keyboa rd slightly , then carefully slide the keyboar d back until the four ta bs on the front edge of the keyboard are free from their slots. B e careful not to damage the LCD panel. Scr[...]

25 Replaci ng the key board www .gatewa y .com 8 Slowly rotate the keyboard toward you so it lies keys -down on to p of the notebook. Be ca reful not to damage the LCD panel. 9 Carefully insert the sma ll flat-blade screwdriver between the keyboard cable and the black plastic hin ge where the cable c onnects to the system board. Gently lift the hi [...]

26 Replacing G ateway M3 50 Compo nents www .gatewa y .com 11 V erify the black plastic hinge on the system board keyboard connec tor is in the raised position. 12 Insert the end of the keyboard cable between the black plastic hinge a nd the white connector . 13 Pre ss th e bl ack plas ti c hi nge onto the key boa rd cabl e. 14 Rotate the keyboard [...]

27 Replaci ng the key board www .gatewa y .com 17 Replace the four keyboard screws. 18 Reassemble the notebook. Screws[...]

28 Replacing G ateway M3 50 Compo nents www .gatewa y .com Ad ding or replacing memor y modules Addi ng or replacing memory in the memory bay T ools y ou need to complete t his task: Important Use only memory module s designed f or the Gate wa y M350 . Phillip s #0 scre wdriv er Memor y bay[...]

29 Adding o r replaci ng memo ry modules www .gatewa y .com T o add or replace memory modules: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in st[...]

30 Replacing G ateway M3 50 Compo nents www .gatewa y .com 5 If you are removin g a module, gen tly press outward on the clip at each end of the memory module until the module tilts upward. 6 Pull the me mory module out of the slot. 7 Hold the new or replacement module at a 30-degree angle and pre ss it into the empty memor y slot. Thi s module is [...]

31 Adding o r replaci ng memo ry modules www .gatewa y .com Replacing memor y under the ke yboar d T ools y ou need to complete this tas k: Screws removed d uring this t ask: T o replace memory modules: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” o[...]

32 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Remove the keyboard cover by following the ins tructions in “Replacing the keyboa rd cover ” on page 19 . 7 Open the keyboard compartment by following th e instructions in “Replacin g the keyboard” o n page 2 3 . 8 Gently press o utward on t he clip at each end o f the memor y mod[...]

33 Adding o r replaci ng memo ry modules www .gatewa y .com 11 Gently push the module down until i t clicks in place. 12 Reassemble the notebook.[...]

34 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the IEEE 802.11 Mini PCI car d T ools you need to complete this tas k: Screws removed d uring this t ask: T o replace the IEEE 802.11 Mini PCI card: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th [...]

35 Replacin g the IEE E 802.11 Mi ni PC I card www .gatewa y .com 6 Remove the keyboard cover by following the ins tructions in “Replacing the keyboa rd cover ” on page 19 . 7 Open the keyboard compartment by following th e instructions in “Replacin g the keyboard” o n page 2 3 . 8 Unplug the two ant enna cables. Important Y ou do not n eed[...]

36 Replacing G ateway M3 50 Compo nents www .gatewa y .com 9 Move the antenna wires out of the way , then press outward on the clip at each side of the module until th e module tilts upward. 10 Pull the module out o f the slot.[...]

37 Replacin g the IEE E 802.11 Mi ni PC I card www .gatewa y .com 11 Hold the new mo dule at a 30-degree a ngle and press it into the empty slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notc h in the module lines up with the tab in the module slot. 12 Move the antenna wires ou[...]

38 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the cool ing assembl y T ools you need to complete this tas k: T o replace the cooling as sembly: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over[...]

39 Repla cing the c ooling as sembly www .gatewa y .com 6 Loosen the five captive screws that secure the cooling assembly to the notebook. These screws cannot be remo ved. 7 Remove the cooling assembly . 8 If the new cooling assembly came wit h a blue plastic cover t hat covers the thermal grease on the bottom side of the new cooling assemb ly , re[...]

40 Replacing G ateway M3 50 Compo nents www .gatewa y .com 10 Remove a ny therma l grease residue that may remain on t he processor from the old cooling assem bly . The residue can be re moved using Isopropyl Alcohol, Acetone, or T oluen e and a lint free cloth. 11 Insert the new cooling assembl y into the notebook. 12 Tigh ten the five cooling ass[...]

41 Replacin g the hinge c overs www .gatewa y .com Replacing the hinge co vers T ools you need to complete t his task: Screws removed d uring this t ask: T o replace the hinge cov ers: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn[...]

42 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Open the keyboard compartment by following th e instructions in “Replacin g the keyboard” o n page 2 3 . 7 Open the LCD pan el all the way . 8 Remove the hinge cove r screws for the cover you are repl acing. Important Y ou do not n eed to discon nect the k ey board from the sys tem bo[...]

43 Replacin g the hinge c overs www .gatewa y .com 9 Insert the small flat-b lade screwdri ve r or non-marring tool under the bottom of th e hinge cover , then carefully pry it up. Press down o n the two plastic screw tab s while you pry . 10 Snap the new co ver into place over th e hinge. Wa r n i n g T o av oid breaki ng the hin ge co ver or pu t[...]

44 Replacing G ateway M3 50 Compo nents www .gatewa y .com 11 Replace the hinge cover scre ws. 12 Reassemble the notebook.[...]

45 Replacin g the LCD p anel ass embly www .gatewa y .com Replacing the LCD panel assemb ly T ools you need to complete t his task: Screws removed d uring this t ask: T o replace the LCD panel ass embly: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” [...]

46 Replacing G ateway M3 50 Compo nents www .gatewa y .com 6 Open the keyboard compartment by following th e instructions in “Replacin g the keyboard” o n page 2 3 . 7 If the notebook has IEEE 802.11 wireless networking built in, detach the two antenna cables. 8 Remove both hinge c overs by following th e instructions in “Replacing the hinge [...]

47 Replacin g the LCD p anel ass embly www .gatewa y .com 10 Remove the four hinge screws that secure the LCD panel to the notebook. Note the location of the LCD panel grounding wires attached to one of the left and right h inge screws. 11 Lift the LCD pan el assembly away from the notebook. The LCD panel assembly is now completely detached from th[...]

48 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the palm rest assembl y T ools you need to complete this tas k: Screws removed d uring this t ask: Flat-b lade driv er Scribe or non -marring tool - OR - Phillips #0 scre wdriv er 4 black 2. 5 × 5 mm (hinge cov ers) 4 chrome 2.5 × 6 mm (LCD pan el hinges) 4 chrome 2.5 × 2.5 m m[...]

49 Replacin g the palm r est ass embly www .gatewa y .com T o replace the palm rest assembly: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in str[...]

50 Replacing G ateway M3 50 Compo nents www .gatewa y .com 10 T urn the notebook over , then remove the thirteen screws on the bottom of the notebook. Important The three shor ter scre ws fit into th e battery ba y . Screws Screws Screws Screws[...]

51 Replacin g the palm r est ass embly www .gatewa y .com 11 T urn the notebook over , then remove the seven screws on the top of the notebook. 12 Remove t he four screws on the back of the notebook. Important The chro me scre w fits in the silve r EMI shield. Scre ws Screws[...]

52 Replacing G ateway M3 50 Compo nents www .gatewa y .com 13 Carefully insert the sma ll flat-blade screwdriver between the touchpad cable and the black plastic hinge where the cable connects to the system board. Gently lift the hinge off the cable. The ca ble is now free. 14 Lift the palm rest assembly comp letely from the notebook. 15 Place the [...]

53 Replacin g the palm r est ass embly www .gatewa y .com 18 Insert the end of the touchpad cable between the black pla stic hinge and the white connector . 19 Pre ss th e bl ac k pla sti c hi nge on to th e to uc hpa d ca ble . 20 Reassemble the notebook. Important The c able is or iente d co rrec tly i f it is tw iste d as s hown i n the pre viou[...]

54 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the diskette drive T ools you need to complete this tas k: Screws removed d uring this t ask: Flat-b lade driv er Scribe or non -marring tool - OR - Phillips #0 scre wdriv er 4 black 2. 5 × 5 mm (hinge cov ers) 4 chrome 2.5 × 6 mm (LCD pan el hinges) 4 chrome 2.5 × 2.5 m m (ke [...]

55 Repl acing t he disk ette drive www .gatewa y .com T o replace the disk ette drive: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in structions[...]

56 Replacing G ateway M3 50 Compo nents www .gatewa y .com 10 Remove the three screws that secure the diskette drive to the notebook . Scre ws Scre w[...]

57 Repl acing t he disk ette drive www .gatewa y .com 11 Carefully insert the sma ll flat-blade screwdriver between the diskette drive cable and the black plastic hin ge where the cable c onnects to the system board. Gently lift the hinge off the cable. The ca ble is now free. 12 Make sure that the black plastic hinge on the system board diskette d[...]

58 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the memory car d reader T ools you need to complete this tas k: Screws removed d uring this t ask: Flat-b lade driv er Scribe or non -marring tool - OR - Phillips #0 scre wdriv er 4 black 2. 5 × 5 mm (hinge cov ers) 4 chrome 2.5 × 6 mm (LCD pan el hinges) 4 chrome 2.5 × 2.5 m m[...]

59 Replac ing the memo ry card r eader www .gatewa y .com T o replace the memor y card reader : 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in s[...]

60 Replacing G ateway M3 50 Compo nents www .gatewa y .com 10 Remove the three screws that secure the memory card rea der to the notebook. Screws Screw[...]

61 Replac ing the memo ry card r eader www .gatewa y .com 11 Unplug the card reader cable from the system board. 12 Connect the new card reader cable into the system board. 13 Replace the three screws that secure the card reade r to the notebook. 14 Reassemble the notebook.[...]

62 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the modem T ools you need to complete this tas k: Screws removed d uring this t ask: Flat-b lade driv er Scribe or non -marring tool - OR - Phillips #0 scre wdriv er 4 black 2. 5 × 5 mm (hinge cov ers) 4 chrome 2.5 × 6 mm (LCD pan el hinges) 4 chrome 2.5 × 2.5 m m (ke yboard) 1[...]

63 Replacing th e modem www .gatewa y .com T o replace the modem: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in structions in “Removin g the [...]

64 Replacing G ateway M3 50 Compo nents www .gatewa y .com 12 T urn the modem over , then unplug the modem c able from the modem. 13 Connect th e modem cable into the new mod em. 14 Align the mo dem’ s screw holes with the hol es on the notebook, then press the modem in to place. 15 Replace the two screws tha t secure the modem to the notebook. 1[...]

65 Replaci ng the CMO S battery www .gatewa y .com Replacing the CMOS batter y T ools you need to complete t his task: Screws removed d uring this t ask: Flat-b lade driv er Scribe or non -marring tool - OR - Phillips #0 scre wdriv er 4 black 2. 5 × 5 mm (hinge cov ers) 4 chrome 2.5 × 6 mm (LCD pan el hinges) 4 chrome 2.5 × 2.5 m m (ke yboard) 1[...]

66 Replacing G ateway M3 50 Compo nents www .gatewa y .com T o replace the CMOS batter y: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 T urn the notebook over so the bottom is facing up. 3 Remove the battery by following the in structi[...]

67 Replaci ng the CMO S battery www .gatewa y .com 10 Locate the old battery on the system board. 11 Insert the small fla t-blade screwdrive r or non-marrin g tool under the old battery and gently pry it up unt il it pops out of the socket. 12 Make sure the positive ( +) side of the new battery is facing up, then press the battery into the socket u[...]

68 Replacing G ateway M3 50 Compo nents www .gatewa y .com Replacing the system boar d T ools you need to complete this tas k: Flat-b lade drive r Scribe or non-marring to ol - OR - Phillips # 0 scre wdriver 5.0 m m he x n utdriver[...]

69 Replacing th e system board www .gatewa y .com Screws remo ved duri ng this task: 4 blac k 2.5 × 5 mm (hinge covers) 4 chrome 2.5 × 6 mm (LCD panel hinges) 4 chrome 2.5 × 2.5 m m (ke yboard) 10 chrome 2.5 × 6 mm (bottom, palm rest) 3 chrome 2.5 × 3.5 m m (bottom, palm rest) 6 blac k 2.5 × 5 mm (top, palm rest) 1chrome 2.5 × 2.5 mm (top, p[...]

70 Replacing G ateway M3 50 Compo nents www .gatewa y .com T o replace the sy stem board: 1 Disconnect the AC adapter and modem and ne twork cables and prepare the notebook by following the instructions in “Preparing th e notebook” on page 6 . 2 Identify the correct system bo ard installed in the notebook. T urn the notebook to the back so you [...]

71 Replacing th e system board www .gatewa y .com 6 Remove the optical drive by following the instructions in “Replaci ng the optical drive” on p age 16 . 7 Remove the bottom memory modu le by following the in structions in “Adding or replacing memory in the memory bay” on page 28 . 8 Remove the cooling assembly by following the instruction[...]

72 Replacing G ateway M3 50 Compo nents www .gatewa y .com 19 Unplug the speakers from the system board (one conne ctor). 20 Unplug the a udio board from the system board.[...]

73 Replacing th e system board www .gatewa y .com 21 Unplug the front LED panel from the system board. 22 Remove the four hex nuts o n the rear I/O panel. Hex nuts[...]

74 Replacing G ateway M3 50 Compo nents www .gatewa y .com 23 Remove the seven system board screws and the two system board hex nuts. 24 Remove the system board. Make sure that the rear I/O panel clears the bottom of the chassis and the side audio jacks clear th e bottom of the chassis. Hex nuts Scr ews[...]

75 Replacing th e system board www .gatewa y .com 25 Use a flat-blade screwdriver to tu rn the processor lock screw ¼-turn counter-clo ckwise, then remo ve the p rocessor from the old system board. 26 Install the processor onto the new system board making sure that Pin 1 on the processor (indica ted by the silk-screen ed arrow on the corner of th [...]

76 Replacing G ateway M3 50 Compo nents www .gatewa y .com 27 Place the new system board into the notebo ok. 28 Replace the seven system board screws from the holes marked 5, 6, 14, 17, 18, 19, and 20; the long hex nut from the hole marked 2; and the short hex nut from the h ole marked 11. 29 Replace the four rear I/O panel hex nut s. 30 Connect th[...]

MAN SYS M350 SER VICE GDE R1 2/04[...]