Gateway server manual

® E-9520T Ser ver USER GUIDE[...]

[...]

i Chapter 1: Checking Out Your Gateway S erver . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents ii Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iii www.gateway.com Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents iv[...]

CHAPTER 1 1 Checking Out Y our Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help[...]

CHAPTER 1: Checking Out Your Gateway Server 2 Fro n t Opti cal d rive Second optical drive (opti onal) NMI button System fault LED Reset button NIC status LED ID button ID LED Hard d rive ca ges Powe r LE D Power b utton Case cover lock Dual USB ports Dis ke tt e dr iv e (optio nal) SMIL connector[...]

www.gateway.com 3 Back Connectors an d LEDs PS/2 mous e po rt PS/2 key boa r d p ort Dual USB ports Serial port VGA port ID LED Dual NIC connectors (RJ-45) Manageme nt port (RJ-45 ) AC p owe r c onn ecto r Po wer su pp ly st atu s LED Power supply module Case c ove r thum bscrew Case c over thumbs crew[...]

CHAPTER 1: Checking Out Your Gateway Server 4 Interior Important Server co mponent s with gr een han dles or r etenti on lock s can be ho t swapped whi le the server i s on. Server components with b lue handles or retent ion locks can only be re moved when t he serv er is tur ned of f . # Feat ur e # Feat ur e 1 Power supply 5 Fron t pa n el 2 Powe[...]

www.gateway.com 5 System boar d Connectors # Feat ur e # Feat ur e 1 PCI-X 64-bit /66 MHz expa nsion slot (J45) 26 Not u sed 2 PCI- X 64-bit/66 MHz e xpansi on slot (J43 ) 27 Proce ssor po wer connector (J5) 3 PCI 32-b it/33 MHz exp ansion Slot (J41) 28 Process or 1 4 PCI- E x8 e xpans ion sl ot wit h x4 spee d (J39) 29 S MIL co nnecto r (J47 ) 5 P[...]

CHAPTER 1: Checking Out Your Gateway Server 6 Hot-swap backplanes SAS/ SA T A backp lane 10 D-sub VGA port (J24) 35 Server man agement con nector (J3 4) 11 Seri al por t (J 15) 36 COM2 conn ector (J60) 12 Du al USB connecto r (J12) 37 MFG con nector (J4 8) 13 PS/2 key board and mouse por ts (J10) 38 Onboar d USB co nnector (J61) 14 System f an conn[...]

www.gateway.com 7 LED information See th e following tabl e for a descr iption of thi s serve r’s LEDs and the i nformation they provide: # Feat ur e # Feat ur e 1 SAS/SA T A hard drive connecto r 0 6 I 2 C and system ID conn ector 2 SAS/SAT A hard driv e conn ector 1 7 I 2 C and syste m ID co nnec tor 3 SAS/SA T A hard drive connecto r 2 8 Backp[...]

CHAPTER 1: Checking Out Your Gateway Server 8 Getting Help In addition to your ope rating system’s documentat ion, you can use the following information resourc es to help you use your server . Server Compan ion DVD Use the Server Companion DVD to access file utiliti es, Windows Server 2003 d rivers, and documentation for your se rver and its com[...]

CHAPTER 2 9 Setting Up Y our Server • Setting up the hardware • Protecting from pow er source problem s • Starting your server • Setting u p the oper ating sy stem • Init ial hard ware sett ings[...]

CHAPTER 2: Setting Up Your Ser ver 10 Setting up the har dwar e T o make s ure t hat you r wo rkin g en vironm en t is s afe: • Use a clean, dry , flat, stable sur face for your server . All ow at least 6 inches at the b ack of the server for cabl ing and air circulation. • Use the instructions on yo ur server’s se tup poster to set up y our [...]

www.gateway.com 11 Some surge protectors and uninterrup tible power s upplies inc lude simple line-cond itioning capabili ties. Uninterruptible p ower supplies Use an uninterrup tible power supp ly (UPS) to p rotect your server from data loss during a tot al power failure. A UPS uses a battery to keep yo ur server running temporarily during a p owe[...]

CHAPTER 2: Setting Up Your Ser ver 12 6 Swing the bezel out 45° from the front of the case, then diseng age the tabs on the rig ht side of the be zel from the chassis a nd remove it. 7 T o reinstall the b ezel, al ign the right side of the bezel with the right side of the c hassis at a 45° angle, the n insert the three tabs on the right side of t[...]

www.gateway.com 13 T o start the s erver: 1 T urn on any peripheral devices conne cted to the se rver . 2 Press the power button. The power LED turns green. If nothing happens w hen you press the power but ton: • Make sure that the pow er cable(s) is plugged in s ecurely and that your surge protector (if you are using one) is pl ugged in and tu r[...]

CHAPTER 2: Setting Up Your Ser ver 14 T urning off your server Every time you tu rn off your server , firs t shut down the oper ating system. You may lose data if you do not follow the co rrect procedure. T o turn off the server: 1 See the oper ating system’ s documentatio n or online help for instruc tions on shutting dow n the operating system.[...]

CHAPTER 3 15 Maintain ing Y our Server • Cari ng for your ser ver • Preparing for sy stem recovery • System administ ration • Identifying y our server • Updating the baseboard management contr oller firmwar e • Using your Server Companio n DVD[...]

CHAPTER 3: Maintaining Your Server 16 Caring f o r your server T o exte nd the life of your server: • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transporting your server , we recommend that you put it in the original packag ing materials. • Keep your server and magneti c media away from equipm ent that genera[...]

www.gateway.com 17 Clea ning t he screen If your compute r screen is an LCD , us e only a damp, soft cl oth to clean it. Never spray water directly onto the screen. - OR - If your computer screen is not an LCD, use a soft c loth dampened wi th glass cleaner to clean the screen. Never spray cleane r directly onto the s creen. Clea ning the t ape dri[...]

CHAPTER 3: Maintaining Your Server 18 Server secu rity Lockin g the serv er T o lock the se rver: 1 Remove the bez el lock keys from the insid e of the bezel, then s nap on the beze l. The handles must be installed for the bezel to snap on. For instructions, see “Re moving and installing the bezel” on page 11 . 2 Insert the key into the lock an[...]

www.gateway.com 19 Updating the baseboar d ma nagement contr oller firmwar e The baseboard management controller (BMC) performs several system management functions such as: • Monitoring server components (FRU) and sensor d ata recor ds (SDR) (the information provided depends on the option se lected) • Managing non-v olatile storage for the syst[...]

CHAPTER 3: Maintaining Your Server 20 T o install Acrobat Reader 7: • Click the link for Ac robat on the Documentation pag e. - OR - Run Docs R eader app212 79Setup.ex e from the Serve r C ompan ion DV D . Installing drivers and programs Y ou can i nstall driver s and programs directly onto the server by using the Server Companion DVD . You ca[...]

www.gateway.com 21 3 Press any key to boot from the DVD. T he Gateway Options Main Menu ap pears. 4 Follow any on-sc reen instructions . Y ou can use the op tions in this menu to refo rmat your hard drive, create mas s-storage driver disks, or reload Windows and s elected app lications.[...]

CHAPTER 3: Maintaining Your Server 22[...]

CHAPTER 4 23 Installing Components • Prepari ng to install co mponents • Preventing static el ectricity di scharge • Open ing the s erver case • Closin g the server case • Installing and re moving drives • Install ing memo ry • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor ?[...]

CHAPTER 4: Installing Components 24 Pr eparing to install components Selecti ng a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : • Is clean (a void dusty areas). • Is a low-s tatic environment ( avoid carpe ted areas). • Has a stable surface on which to set your server . • Has enough room to place all o f your serve[...]

www.gateway.com 25 • Avoid static-causing surfaces such as ca rpeted fl oors, plastic, and pack ing foam. • Avoid working on the se rver when your wor k area is extremely humid. • Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bag s because only the insi de [...]

CHAPTER 4: Installing Components 26 6 Loosen the two thumbsc rews (1) on the back of the cov er . 7 Slide t he cover (2) to ward the back of th e case, then remove it from the case. Closing the server case T o close the server case: 1 Make sure that all of the internal cables are arranged ins ide th e case so they will not be pinched when you close[...]

www.gateway.com 27 Removing and install ing an optical drive T o remov e and install an optical drive: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in “Op[...]

CHAPTER 4: Installing Components 28 6 Remove the four screws (3) from the sides of the optic al drive. 7 Install the four screws (1) you removed in the previous step on the sides of the new optic al drive. 8 Push the opti cal drive into the case unti l it clicks into p lace. 9 Attach the 44-pin optical driv e cable and the power cab le to the back [...]

www.gateway.com 29 T o remov e and install a hot-swap hard drive: 1 Pull the release lever on the hard drive carrier ou t, then pull the drive as sembly (3 ) straig ht out of the server . 2 If you are replacing a hard drive, remove the four screws th at secure the old hard drive to the drive tr ay , then remove the drive from the tray . - OR - If y[...]

CHAPTER 4: Installing Components 30 3 Using the four screws you removed, ins tall the new hard drive int o the drive t ray . 4 Make sure that the tr ay’s release lever is open , th en slide the new dr ive fully into the empty hot-swap drive bay and push the lever b ack into pl ace. Filling empty drive bays Empty drive bay s in the server mus t be[...]

www.gateway.com 31 5 Push the diskette drive t ray (2) into the chassis from the front and secure it with the four screws (3) included i n the optional d iskette driv e kit. 6 Align the disket te drive with the two clip s on the side of the diskette driv e carrier (4), then press the disket te drive (5) d own firml y until it snaps into place. Impo[...]

CHAPTER 4: Installing Components 32 7 Secure the diskette drive into the car rier with the two screws (6) included in the opti onal diskette dri ve installation ki t. 8 Push the disk ette drive assembly i nto the drive b ay until it snaps into place. 9 Connect the data and power ca bles to the back of the diskette dri ve. 10 Reinstall the be zel, i[...]

www.gateway.com 33 DIMM banks mus t be popu lated using the following guideline s: Cautio n Al l D I MM s in st a ll e d mu s t b e th e s am e s p ee d . D o no t i n st a ll m o re t h a n f ou r d u al r a nk D I M Ms o r t h e BI O S w i ll g e ne r a t e a m e m o r y c o n f i g u r a t i o n e r r o r . DIMM Installation O p tions - Non -red[...]

CHAPTER 4: Installing Components 34 T o inst all or repla ce memory: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connec ted to the server . 2 Follow the instr uctions in “Opening the server case ” on page[...]

www.gateway.com 35 4 Align the notch on the new module with the notch in the memory module slot, then press the module firm ly into the sl ot. The tabs on the sides of the memory slot should secure the memory module automatically . 5 Follow the instr uctions in “Closing the s erver cas e” on page 26 . 6 T urn on the server and open the BIOS set[...]

CHAPTER 4: Installing Components 36 4 Press down on the top of the expansion card latch (3) for the PCI expansion card you ar e removing, then rotate the latch up (4) to release the card. 5 Gently remove the PCI card from the card slot, then lift the PCI card out of the chassis. 6 Position the ne w PCI ex pansion card over the PCI slot, then press [...]

www.gateway.com 37 Replacing system fans This server contains two system fans seated in a fan ca ge on the fan board. These fans maintain the ideal tem perature for the system board, backpl an e, and disk dr ives. If one fan fails, the speed of the other fan inc reases. After the fail ed fan is replace d, the other fan may revert to its no rmal spe[...]

CHAPTER 4: Installing Components 38 Replacing the fan cage and fan board T o replace the fan cage and the fan board: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connec ted to the server . 2 Follow the instr u[...]

www.gateway.com 39 7 Slide the fan board away from the power suppl y (5), then remove it from the chassis (6). 8 Place the new fan bo ard on the standoffs in the chassis, then slide i t toward the power supply to loc k it down. 9 Tighten the thumbscrew to secure the fan board in place . 10 Connect the cab les to the fan board. 11 Place the fan cage[...]

CHAPTER 4: Installing Components 40 4 Push down, t hen pu ll out an d up on the two heats ink retention lev ers (1) and move them out of the way (2). 5 Remove the heatsink (3) from the processor . 6 Unlock the load lever (1) and lift it up, then o p en the load plate (2) to rele ase the processor . Cautio n The heat sink has Thermal Interface Mate [...]

www.gateway.com 41 7 Lift the proce ssor ( 3) out of the so cket and plac e it in a static-free ba g or case for sto rage. 8 Insert the new processor into the socket, making sure that the gold triangle on the corner is situated as sh own in the following i llustration. 9 When the processor i s oriented correctly and in pl ace, press it firmly int o[...]

CHAPTER 4: Installing Components 42 Replacing a power supp ly module and power boar d Y our server uses as many as tw o 725 W hot-swappa ble powe r supply module s (optional). If your server has both power supply modules installed, the modules act as redundant, hot-swappable power suppl ies. If one of the two p ower supp lies fails, the o ther powe[...]

www.gateway.com 43 Adding an additional power supply module Because only one pow er supply (w hich can suppor t the whole serv er) is normally sh ipped with the server , if you want to add a s econd power supply mo dule, the dummy power supply must be removed to make room f or it. T o add a n additional power supply mo dule: 1 Loosen the thum bscre[...]

CHAPTER 4: Installing Components 44 6 Loo sen the thum bsc rew (1) h olding t he powe r dis tr ibu tio n boar d in plac e, then sl ide th e power distrib ution board (2) away from the side of the chassis to release it. 7 Lift the powe r distribution board (3) out o f the chassis. 8 Align the new pow er distribution board with the power supply cag e[...]

www.gateway.com 45 Replacing the hot- swap backplanes T o replace the hot-swap backplanes: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in “Opening the se[...]

CHAPTER 4: Installing Components 46 10 Remove the b ackplane and plac e it in a static -free bag for storag e. 11 Holding the new backplane by the edges only , a lign it with the locking tabs on the hard drive cage, then p lace it on the locking tabs and s lide it up. 12 Tighten the thumbscrew to secure th e backp lan e to t he har d dri ve c age. [...]

www.gateway.com 47 Installing and r emoving a mezzanine boar d This server has tw o types of optional mezzanine boards. They include a 2-channel SAS mezzanine board and a 2-channel SA S mezzanine board with RAID and battery backup. T o install an optional mezzanine board: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge?[...]

CHAPTER 4: Installing Components 48 T o remov e a mezzanine board: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connec ted to the server . 2 Follow the instr uctions in “Opening the server case ” on page 2[...]

www.gateway.com 49 7 Locate the old batter y on the system board and note its orientation. Y ou will need to install the new battery the same way . 8 Push the battery retention clip a way from the battery until the battery lifts up, then remove the old batter y . Y ou can use a sc rewdriver to help l ift the battery . 9 Make sure that the positive [...]

CHAPTER 4: Installing Components 50 8 Loosen the two thumbscrews (2) that secure the system board to the server . 9 Slide th e system bo ard toward the front of the server until it i s free of the six retaining standoffs (1), then lift the board from the chassis. 10 Place the old system board in a static -free bag for storage. 2 1 1 1 1 1[...]

www.gateway.com 51 11 Insert the new system board into the chassis, align it with the six retaining standoffs, then slide the bo ard toward the back of the case so the board is held b y the standoffs. Make sure that the three c lips marked in t he followi ng illustra tion end up on top of the management port, the dual NIC connecto r , an d the dual[...]

CHAPTER 4: Installing Components 52[...]

CHAPTER 5 53 Using the BIOS Setup Utility • Opening the BIOS Se tup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC[...]

CHAPTER 5: Using the BIO S Setup Utility 54 Opening the BIOS Setup utility The BIOS Se tup utility stores basic settings for your server . These setting s include basic hardware configuration, resour ce settings, and password security . These settings are stored and saved even when the p ower is off . T o open the BI OS Setup utility: 1 Restart you[...]

www.gateway.com 55 Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system cont inues to tr y to boot from the new , corrupted BIOS, you can manually rec over the old BIOS so you can try another update. Also, i f the ROM image is dama ged the syste [...]

CHAPTER 5: Using the BIO S Setup Utility 56 10 Follow the instr uctions in “Opening the server case ” on page 25 . 11 Place the jump er back onto pins 1-2. 12 Follow the instr uctions in “Closing the s erver cas e” on page 26 . 13 Plug in the AC power c ords and turn on the server , then v erify that the recovery was successful. Resetting t[...]

www.gateway.com 57 7 Follow the instr uctions in “Opening the server case ” on page 25 . 8 Remove the jumpe r from pins 1-2. 9 Follow the instr uctions in “Closing the s erver cas e” on page 26 . Resetting BIOS passwords T o reset BIOS passw ords, you must either re set and clear all BIOS settings, or us e the Clear Password jumper . T o re[...]

CHAPTER 5: Using the BIO S Setup Utility 58 Updating and recovering the BMC Updati ng the BMC f irmwar e T o update the BMC firmware: 1 Downlo ad the BMC fi rmware zip file from supp ort.gateway .com . 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in t h e readme. txt file in the downl oaded zip file[...]

CHAPTER 6 59 T roubleshooting • T elephone support • T utoring and traini ng • Safe ty gui delin es • Error m es sage s • Understandin g sensors and senso r readings • T roubleshooting[...]

CHAPTER 6: Troubleshooting 60 T elephone support Befor e calling Gateway Customer Ca r e If you have a tec hnical problem wit h your server , follow these recom mendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying power . • If a peripheral de vice, such[...]

www.gateway.com 61 T utoring and training Gateway's Customer Care prof essionals cannot provide hardware and software training. Instead, Gateway recommends the follo wing training resources. Safety guidelines While troubleshoot ing your serv er , follow these sa fety guidelines: • Never remov e the top p anel whil e your serve r is turned on[...]

CHAPTER 6: Troubleshooting 62 Boot me ssages Boot Failure ... This is a gen eric mes sag e ind icatin g the BIO S could not boot from a particular device. This message is usually followed by othe r information concerning the device . Invalid Boot Diskette A diskette was found in the drive, b ut it is not config ured as a bootable diske tte. Drive N[...]

www.gateway.com 63 Secondary Master Drive - A T API Incompatible The IDE/A T API device c onfigured as Se condary Mas ter failed an A T AP I compati bility test. T his message is typ ically display ed when the BIOS is trying to de tect and configure IDE/A T API devices in POST . Secondary Slave Drive - A T API Incompatible The IDE/A T AP I devi ce [...]

CHAPTER 6: Troubleshooting 64 NVRAM I gnored The NVRAM data used to store Plug’n’Play (PnP) data was no t used for system configuration i n POST . NVRAM Ba d The NVRAM data used to store Plug’n’Play (PnP) data was no t used for system configuration i n POS T due t o a data err or . Static Resource Conflict T wo or more Stati c Devices are t[...]

www.gateway.com 65 Miscella neous m essages K eyboard Error Keyboar d is not present or t he hardware is not responding when the keyboard controller is initialized . K eyboard/Interface Error Keyboar d Controller failure. This may indicate a problem with system hardware. System Ha lted The system has been halted . A reset or power c ycle is require[...]

CHAPTER 6: Troubleshooting 66 T r oubleshooting First steps T ry thes e steps first be fore going to the followin g sections: • Make sure that the power c ords are connected to your server and an AC outlet and that the AC outle t is suppl ying power . • If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle[...]

www.gateway.com 67 • If you added or removed ser ver components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. Y ou m ay need to remove t he device, unins tall the devic e’s software, then reinstal l the device. • If an error mes sage appears on the screen, write [...]

CHAPTER 6: Troubleshooting 68 LED information See th e following tabl e for a descr iption of thi s serve r’s LEDs and the i nformation they provide: 4 System bo ard timer n ot ope rational . Possi ble system board ma lfuncti on. T o eliminate the possib ility of an add in -card problem, remove al l exp ansion cards . If the beep c ode oc curs ev[...]

www.gateway.com 69 Diagnostic LEDs The BIOS sends a 1-by te hex cod e to p ort 80 prior to each P OST task. T hese code s are displ ayed on eight orange LEDs, located on the system board and available at the back of the ser ver chassis. They can provide troublesho oting information in t he event of a syste m hang during POST . POST code checkpoints[...]

CHAPTER 6: Troubleshooting 70 C1 Set up boot s trap pro cessor in form ation. C2 Set up boot strap pro cessor f or POS T . C5 Enumerate and set up application pr ocessors. C6 R e-enable cache f or boot strap pr ocesso r . C7 Early CPU Init Exit. 0A In itialize th e 8042 compa tib le ke yboar d contr olle r . 0B Detec t the presence of PS /2 mo use.[...]

www.gateway.com 71 60 Initi alize N UM-LOCK status an d program s the KBD ty pematic rate . 75 Initia li ze In t-13 and p repar e f or IP L de tecti on. 78 Initia lize IPL devi ces con tro lled by BIOS and option R OMs. 7A Initi alize rem ainin g optio n ROMs. 7C Generat e and w rite conten ts of ESCD in N VRam. 84 L og erro rs e nco untered du rin[...]

CHAPTER 6: Troubleshooting 72 Bootblock initializatio n code ch eckpoints The Bootblo ck initialization c ode sets up the c hipset, me mory , and other co mponents before system memor y is avail able. The follow ing table provides the diagnostic LED code for these checkpoints and describes the type of checkp oints that may occur during the bootbloc[...]

www.gateway.com 73 DIM code checkpoints The Dev ice Initiali zation Manager (D IM) get s contro l at various times during BIOS POST to initialize different system buses. The followi ng table descri bes the main check points where the DIM module is accessed. EB Disable A T AP I hard ware. Ju mp bac k to c heckp oint E 9. EF Read error oc curred on m[...]

CHAPTER 6: Troubleshooting 74 AC PI run time ch eckpoin ts ACPI chec kpoints are displayed when an ACPI-capable operating system either e nters o r leaves a sleep state. The following table desc ribes the types of chec kpoints that may occur during ACPI sleep or wake e vents: BIOS The settings in the BIOS Se tup utility are no t retained • Rep la[...]

www.gateway.com 75 Hard drive The hard drive ca nnot be acce ssed, or you r eceive a “ General failure r eading driv e C” erro r message • If a diskette i s in the di skette drive, eject it and restart y our server by pressing the reset button. • Restart your server by pre ssing the rese t button. • T u r n o f f y o u r s e r v e r , t h[...]

CHAPTER 6: Troubleshooting 76 Monitor Y our server is running but there is no picture • Adjust the brightness and co ntrast controls to the center position. • Make sure that the monitor is plugg ed in and turned on. If the monit or is turned on, the power LED sh ould be lit. • Check the p ort and cable for bent or damaged pins. • Connect yo[...]

APPENDIX A 77 Server Specifications • System specificati ons • System boar d specifications • Environmen tal specification s • Ele ctronic spe cif icati ons • Additional specifications[...]

APPENDIX A: Server S pecifications 78 System specifications System boar d specifications Case 17 × 8. 66 × 27.56 inc hes (432 × 2 20 × 700 m m) Conver tibl e from to wer to rack -mou ntable Wei g h t Minimum w eight (no be zel, power su pplie s, hard drive s, opti cal d rive, disk ette driv e, f ans , PCA s, c able s, a nd so on ) - 55.12 lbs. [...]

www.gateway.com 79 Envir onmental specifications The following specifications identify ma ximum e nvironmental condi tions. At no time should the server run under conditions whic h violate these spe cifications. PCI devi ce/ slot Has the followin g PCI slots: ■ 1 PCI- E ×16 slot with ×8 speed ■ 2 PCI- E ×8 s lots w ith × 4 speed ■ 2 PCI- [...]

APPENDIX A: Server S pecifications 80 Electr onic specifications Memory map Interrupts The following table reflects a typical confi guratio n, but you can change th ese interrupts. Use this informat ion to determ ine how to program e ach interrupt . Add ress Ra nge ( hex) Amount Fun ction 0 to 0 7FFFFh 640 K B DOS region, base syst em memory 0A00 0[...]

www.gateway.com 81 Connector pinou ts Main power connector (J7) Processo r power connector (J5) Pin Si gnal Na me 1 +3.3 V 2 +3.3 V 3 Ground 4+ 5 V 5 Ground 6+ 5 V 7 Ground 8P o w e r g o o d 9 Stan d by +5 V 10 +1 2 V 11 +12 V 12 +3 .3 V 13 +3.3 V 14 - 12 V 15 Ground 16 DC _ON ( soft o n/off) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23[...]

APPENDIX A: Server S pecifications 82 VGA con nec tor (J 24) Mini - SAS co nnectors (J50) 4G r o u n d 5 +12 V 6+ 1 2 V 7 +12 V 8+ 1 2 V Pin Si gnal Na me 1 Red 2 Green 3 Blue 4 No conn ection 5 GND 6G N D 7 GND 8G N D 9 +5 V 10 GND 11 No con necti on 12 SDA 13 HS YNC (horizontal sync ) 14 VSYNC (ve rtica l sync) 15 SCL Pin Si gnal Na me B1 Ground [...]

www.gateway.com 83 Floppy controller connector ( J49) B8 SB_ SA T A_SCLK B9 SB_SA T A_SL OAD B10 Gro und B11 Ground B12 Gro und A1 Ground A2 SA T A _RX1_C _DP A3 SA T A _RX1_C _DN A4 Ground A5 SA T A _RX2_C _DP A6 SA T A _RX2_C _DN A7 Ground A8 Key A9 Ground A10 SB_S A T A_ SDO0 A11 SB_SA T A_SDO1 A12 Gro und Pin Si gnal Na me Pin Sig nal Na me 1 G[...]

APPENDIX A: Server S pecifications 84 Serial port connector ( J15) Ke y b oa r d a n d M o u s e c o n n e c t o r s Ex ter nal USB c on nec tors 27 MSEN 0 28 WPROTECT_N 29 GND 30 RDA T A_N 31 GND 32 HD SEL_N 33 GND 34 DSKC HING_ N Pin Si gnal Na me Descr ipt io n 1 DCD Dat a C arri er De tect 1 2 RXDA T A Receive Dat a 3 TXDA T A Tr a n s m i t D [...]

www.gateway.com 85 I 2 C (SMB us) con necto r Additional specifications For more information about your server , such as memory size, hard drive s ize, and processor type, visit Gat eway’s e Support page at support.gateway .com . The eSu pport pa ge al so ha s li nks to additional Gatewa y documentation and d etailed spe cifications for your own [...]

APPENDIX A: Server S pecifications 86[...]

APPENDIX B 87 BIOS Settings[...]

APPEND IX B: BIOS S ettings 88 If you ever need to restore your BIOS settings, such as after a system b oard change, a recor d of the settings will make the process much easier . Y ou can print this appendix, then record your custom BIOS settings on the printout. Only se ttings which can be changed are listed. For a complete lis t of viewabl e BIOS[...]

www.gateway.com 89 Memory Confi gura tion Memory Per formance Mode Non-Redu ndant ■ Inte rleav ed ■ Sing le Ch annel ■ Mirror Mirror s branch space Bet wee n b ra nch es ■ Spare Rank/DIMM Sparing T otal Memory Capacit y Memory Red undancy Non-Redu ndant Mirror Spare DIMM 1 (Size) (Not Installed) DIMM 2 (Size) (Not Installed) DIMM 3 (Size) ([...]

APPEND IX B: BIOS S ettings 90 Secondary IDE Master (auto-detected) Selects IDE Confi gura tion sub-m enu. Secondar y IDE Sl ave (auto-detected) Selects IDE Confi gura tion sub-m enu. Third I DE Ma ster (auto- detecte d) Selects IDE Confi gura tion sub-m enu. Fo urth IDE Master (auto-detected) Selects IDE Confi gura tion sub-m enu. Fourth IDE Slave[...]

www.gateway.com 91 Serial P ort 2 IRQ IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyb oard Presen t PS/2 M ouse Presen t USB Co nfigurat ion USB De vices Enabled ( List of USB devi ces det ected by BIOS ) Legacy USB Support D isabled Enabled Auto USB 2.0 Controller Mode FullSpee d (12 M bps) HiSpee d (480 Mbps) BIOS EH CI Hand -Off Disabled Enabled USB Mass Storag[...]

APPEND IX B: BIOS S ettings 92 Bootup Nu m-Lock On Off POST Er ror Pause Disab led Enabled Boot D evice P riority 1st Boot Devi ce Vari es (Speci fies bo ot sequen ce from t he available devices.) nth Boo t Devic e Varies (Specifi es boot sequen ce from t he available devices.) Hard D isk Drives 1st Driv e Varies (Specifi es boot sequen ce from t h[...]

www.gateway.com 93 Passwo rd On Boot Disab led Enabled Boot S ector Viru s Pro t ection Di sabled Enabled Power & R eset Sw itch es Inhi bit Disab led Enabled NMI C ont rol Disab led Enabled Serv er Syste m Managem ent Server Board Part Numb er: Server Board Serial Nu mber: NIC 1 MAC Add ress: NIC 2 MAC Add ress: Syst em Part Numb er: System Se[...]

APPEND IX B: BIOS S ettings 94 The following second level subme nus are accessed from the subme nu indicated i n the first column. IPMI Conf iguratio n Status of BMC BMC Fi rm ware R evisi on View BMC Ev ent Log Provides dat a on event l og Clear BMC Syst em Event Log BMC P EF Stat us Disab led Enabled To g g l e P E F No Ye s IOA T Di sab led Enab[...]

www.gateway.com 95 Block Mod e Devi ce b lock mode PIO Mode Devi ce PIO mode Async D MA Devi ce As ync D MA mod e Ultr a DMA Dev ice U ltr a DM A mode S.M.A.R. T . Device S.M.A.R. T . support T ype Not In sta lled Auto CD/DVD ARMD LBA/L arge M ode Di sable d Auto Bloc k (Mul ti- Sector T ransf er) Mode Disab led Auto PIO Mode Auto 0 1 2 3 4 DMA M o[...]

APPEND IX B: BIOS S ettings 96 BIOS s ubm enu BIOS 2 nd le vel subm enu Setting Valu e USB Conf igura tion USB Mass Storage Devic e Co nfigur ation USB Mass Sto rage Rese t D elay 10 Sec 20 S ec 30 Sec 40 Sec Devi ce #1 Only displayed if a device is detect ed. Incl udes a Devi ceID strin g retur ned by the USB devi ce. Emulation T ype Auto Floppy F[...]

APPENDIX C 97 Legal Inf ormation[...]

APPEND IX C: Legal In formation 98 Important safety inf ormation Y our Gateway system is designed and tested to meet the latest standards for safety of information technology equipment . Howe ver , to ensure safe use of this produ ct, it is import ant that the safety instruc tions marked on the product and in the documentation ar e followed. Settin[...]

www.gateway.com 99 Regulatory comp liance statements United Stat es of Amer ica Federal Comm unicati ons Co mmiss ion (FCC ) Uninten tional emitt er per FCC Part 1 5 FCC P art 15 C lass A Stat emen t Th e server is de signa ted as comply ing wi th Class A requ ir em ents if it bares the following text on the rating label: This device complies with [...]

APPEND IX C: Legal In formation 100 Canada Industry Canada (IC) Unin tention al emi tte r per ICES-003 This digital apparatus does no t exceed the Class A limits for ra dio noise emissions from digital apparatus as set out in the rad io interf erence regulations of In dustr y Ca nada. Le pr ésent appa re il num ériqu e n ’é met pa s de br uits[...]

www.gateway.com 101 Envir onmental inf ormation The product you have purchased contains extrac ted natural resources that have been used in the manufac turing process. T his prod uct may co ntain substances known to be hazardous to the environment or to human health. T o prevent releases of harmfu l substances into the environmen t and to maximize [...]

APPEND IX C: Legal In formation 102[...]

103 Index Numerics 5.25-inch drive location 2 A accessories safety precautions 98 ACPI runtime check points 74 add-in card see card admini st rato r passw ord 18 Advance d menu BIOS Setup utility 54 B back plan e 6 SAS/S ATA 6 backplanes installing 45 baseboard m anagement controller 19 battery location 5 repl ac ing 48 troublesh ooting 67 beep c o[...]

104 www.gateway.com Web addr ess 8 Web site 8 Gateway Systems Manager 17 H hard drive indicator 2 installing 28 LED indicator 2 remo ving 28 troublesh ooting 75 heat sink installing 39 help telephone su pport 60 tutoring 61 hot-swap back plan e 6 backplane, SAS/ SATA 6 backplanes 45 hard drives 2 , 28 pow er s uppl y 42 hot-swap d rives installing [...]

105 www.gateway.com installing 43 pow er s uppl y installing 42 manageability co nnector 5 uninterru ptible 11 power supply module adding 43 powe r-o n self -te st 13 processor heat sink 39 installing 39 repl ac ing 39 troublesh ooting 76 R RAID drives installing 28 RAM see me mory rea r fan 3 recov ering BIOS 55 BMC 58 remo ving CD or DVD drive 27[...]

Contents 106 turning off se rver 14 turning on server 12 type codes sensor 65 U uninterru ptible pow er supply (UPS) 11 updating the BIOS 54 UPS 11 USB ports internal connector 5 location 2 , 3 user password 18 V VGA port 3 W Web site Gateway 8[...]

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A MAN E-9520T GDE R1 02/07[...]