Godex EZ2350i manual

1 EZ2250i/EZ2350i BARCODE PRINTER USER MANUAL User Manual Version Issue Date P/N : EZ2250i series : Rev. E : 2013.11.28 : 920-014611-00[...]

Contents EZ2250i/EZ2350i USER MANUAL CONTENTS Contents 1 . BOX CONTENT ......... ..... ..... .... ..... .... .... ..... ..... .... ..... ..... .... .... ..... ... 1 1.1 Box Content ................................ ................................ ............................................... 1 1.2 Getting t o Know Your Print er ..................[...]

EZ2250i/EZ2350i USER MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environm[...]

EZ2250i/EZ2350i USER MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into the power jack. 4. It is recommend[...]

1 1 Barcode Printer 1.1 Box Content Please check that all of the following items are included with your printer. EZ2250i/EZ2350i Barcode Printer  USB Cable  CD Including GoLabel software and EZ2250i/EZ2350i user manual.  Label Stock  Ribbon Module Empty Ribbon Core  Ribbon Power Adapter Power Cord  EZ2250i Series Quick Guide  E[...]

2 1 Barcode Printer 1.2 Getting to Know Your Printer External view 1. Operator panel 2. Lower cover plat e 3. Viewing win dow 4. Printer cover 1. Feed slot for cont inuous lab els 2. Auto-Calibra tion button 3. Parallel port (optional) 4. Applicator int erface (optional) 5. USB Host 6. N Ethernet p ort 7. USB port 8. Serial port (DB-9) 9. Power jac[...]

3 1 Barcode Printer Internal view 1. Ribbon rewin d hub 2. Ribbon supply hub 3. Print mecha nism 4. Platen roller 5. Tear-off plate 6. Release lever for print head 7. Adjustment wheel for sensor 8. Paper guide 9. Label tension guide 10. Label supply hub 11. Label roll guide 12. Release catch 1. Movable sensor 1[...]

4 2 Printer Setup This printer supports the following printing methods: Thermal transfer printing (TTP) ： Requires a ribbon for transferring a printed image to a medium. Direct thermal printing (DTP) ： Does not require a ribbon, only thermal paper. Please check which printing method you are using and alter the settings accordingly in the printe[...]

5 2 Printer Setup 5. Place the l abel roll on the label supply hub, pushing it ri ght up to the printer h ousing. (Do not appl y too much pressure to avoid damaging t he label stock .) 6. Fold the lab el roll guide back down and push it a gainst the label roll. 【 Note 】 When movin g the label roll guide, h old it only by the end that i s attach[...]

6 2 Printer Setup 9. The labels pass betw een the wall of the printer h ousing and the ad justable paper guide. 【 Note 】 Pass the label s through th e printer as sho wn in the illustrati on. 10. Return the p rint head release lever to it s original posit ion. 11. Then close the pri nter cover.[...]

7 2 Printer Setup 2.2 Loading the Ribbon 1. Place the p rinter on a flat surface and open th e printer cover. 2. Pull out th e print head release lever as shown in the illustrat ion (1) and turn it anticlockw ise to a top right position (2). 3. Place a new ribbon on th e ribbon supply hub. Then place an empty ribb on core on the ribbon rewi nd hub.[...]

8 2 Printer Setup 2.3 Connecting the Printer to the Host Computer 1. Please make sure that the printer is switched off. 2. Connect the power cord to the AC adapter and connect the adapter to the printer. 3. Connect the USB cable to the printer and host computer. 4. Switch on the printer. The operator panel should now light up.[...]

9 2 Printer Setup * If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your CD/DVD driver or double-click the icon of CD/DVD driver to run the program. Notice 2.4 Installing Printer Driver and GoLabel with Super Wizard CD 1. Insert the Super Wizard CD in the CD/DVD drive of the host computer[...]

10 2 Printer Setup 4. As the printer driver and GoLabel are installing, a screen will display a progress bar. 5. Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver. * If you need more resources, tools or reference documents, you can also find them on Super Wizard CD. Just click “Oth[...]

11 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD. Select the icon for the driver file and click it to start the installation. 2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select "Install printer drivers&qu[...]

12 2 Printer Setup 2 Printer Setup 4. Specify the port used to connect the printer to the host computer. 6. Once the installation is complete, a summary of the printer settings is displayed. Check whether the printer settings are correct and click "Finish" to start copying the driver files. Wait until copying is complete, then finish the [...]

13 2 Printer Setup 7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder. Godex EZ2250i Godex EZ2250i[...]

14 3 Printer Setting and Control 3.1 Operation Panel Operation Panel Introduction FEED Button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing th[...]

15 3 Setting and Control for Operation Panel 3.2 LCD Interface Introduction Getting Started Press the POWER button to turn on the printer, and the START UP SCREEN appears. If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen. Please keep pressing  button and wait for the timer to b[...]

16 3 Setting and Control for Operation Panel Operations on Setting Page On MAIN PAGE, press  or  button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. or Select Enter On SETTING PAGES, press  or  button to select the setting items. Selec[...]

17 3 Setting and Control for Operation Panel Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value. On SETTING VALUE PAGES, press  or  button to change the setting values. or Select Apply * *** The blue arrow indicates the value you are selected. ** ** The red tick indicates that the [...]

18 On SETTING PAGES, press  button will go back to the MAIN PAGE screen. Exit from Current Page to Ready Status The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with left or up arrow. NAVIGATION ICON On SETTING VALUE PAGES, press  button will go back to the upper level screen. Back[...]

19 On MAIN PAGE, select the “EXIT” icon and press the FEED button to exit from SETTING MODE and the printer goes back to READY status. or EXIT from Setting Mode Back to the Ready status 3 Setting and Control for Operation Panel[...]

20 3.3 LAN Setting Operations on Setting Page On MAIN PAGE ， press  or  button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. Device or Select Device Enter LAN Setting On LAN Setting PAGE ， press  or  button to select the setting ite[...]

21 3 Setting and Control for Operation Panel The default of DHCP is Disable. ， Press  or  button to change the setting values. Press FEED button twice to save the setting. Select  to enable DHCP Press FEED once to exit. Press FEED again to save and return to previous SETTING PAGE.[...]

22 3 Setting and Control for Operation Panel 3.4 LCD Password Operations on Setting Page On MAIN PAGE, press  or  button to move the cursor and select the functions. Seclect a designated function and press FEED button, you will enter the SETTING PAGE for the function. Device or Select Device Enter LCD Password The default of LCD Setting is Di[...]

23 3 Setting and Control for Operation Panel Select  button again to setup the password Press FEED button onece to exit. Press FEED button twice to svae the setting Press FEED button again to save and reture to previous SETTING PAGE[...]

24 3 Setting and Control for Operation Panel 3.5 LCD Interface Function Main Page Printer Setting Label Setting Device Analysis Exit Setting items for printer, ex. Printing speed, darkness. A lso i ncludes a Printing Wizard for your ease of printing. Setting items for printing label, ex. Rotation, Printing position offset. Option modules and connec[...]

25 3 Setting and Control for Operation Panel Setting Items in Setting Mode Printer Setting Label Setting LCD Languag e English German 繁體中文 简体中文 Wizard Speed 2-5 or 7 Darkness 0-19 Media Type Label with Gap s Label with Marks Continuous Printer Mode Direct Therma l Thermat Transf er Tear-off Pos ition 0-40 Setting Darkness 0-19 Speed[...]

26 Device Analysis Exit Buzzer Apply Cancel Optional Sett i ng Option None Cutter Label Dispensor Applicator Pre-Print ing Apply Cancel Serial Port Sett ing Baud Rate 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps Parity Non Odd Even Data bits 7 bits 8 bits Stop bits 1 bits 2 bits RTC Setting Clock Display Apply Cancel RTC Setting YYYY/[...]

27 Status of LCD Interface When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen. You can only print on this “Ready“ status. If there is any printers error, the LCD screen will display the error screen to show the type of error. You can fix the error according the notice. WARNING ICON ERROR DES[...]

28 3 Setting and Control for Operation Panel 3.6 Label Calibration and Self Test Label Calibration The printer can automatically detect and store label height. That means the host computer does not need to transmit the label height to the printer. Self Test Self-test function lets you check whether the printer is functioning normally. Here is how y[...]

29 3 Setting and Control for Operation Panel Label Calibration Button A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark labels. Press CALIBRATION BUTTO[...]

30 3 Setting and Control for Operation Panel 3.7 Dump mode If the label settings do not match the printer output, you can switch the printer to dump mode to check whether an error has occurred during the transfer between printer and host computer. In dump mode, the unprocessed raw data are sent to the printer and printed. This shows you quickly whe[...]

31 3 Setting and Control for Operation Panel 3.8 Error Alerts In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD screen and hear some beep signals. Please refer to below table for the error alerts. Operation Panel Status Type Beeps Description Solution Print Head Error 2 x 4 beeps The pri[...]

32 3 Setting and Control for Operation Panel Operation Panel Status Type Beeps Description Solution File Error 2 x 2 beeps The memory is full. The printer prints the messag e "File System full ". Delete unneces sary data or install additional me mory. Unable to find file. The pr inter prints the messag e "File Nam e not found" U[...]

33 3 Setting and Control for Operation Panel 3.9 USB Host Definition : USB Host port supports either device ： USB memory stick, keyboard or scanner. Purpose  USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command files downloading. The printer’s Firmware also can be updating if copy ne[...]

34 3 Setting and Control for Operation Panel * * The USB Host port on ‘’i’’ ‘’x’’ model printer is without ‘’HUB’’ function. * * The USB Memory Stick supports with ‘’FAT32’’Disk Format and up to 32GB only. The certified venders are Transcend, Apacer, Patriot, Consair and Kingston. * The download function for Graphic,[...]

35 4 NetSetting for Ethernet 4.1 Installing the NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps. 5. Click ”Next” to start the insta[...]

36 4 NetSetting for Ethernet 4.2 The Interface of NetSetting Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC. There are six tabs on the top of interface which can configure different types of network settings. But for the data se[...]

37 * *** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please contact your network administrator for related network setting information. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. IP Setting The IP Setting tab can change the pr[...]

38 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You [...]

39 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. 4 NetSetting for Ethernet[...]

40 You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. RT700i 4 NetSetting for Ethernet[...]

41 You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely. User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press “Send Command” button, the commands will be s[...]

42 In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer configurations back to factory default. Firmware Download On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file locatio[...]

43 5 Accessories 5.1 Internal rewinder 1 Rewinder 1 2 3 4 2 Retention c lip 3 Screws (set of 4 ) 4 Rewinder guide 【 Note 】 Maximum height of the rewound medi um: 118 m m 【 Suggestion 】 Medium thi ckness: 0.06 mm – 0.25 mm 1. Place the p rinter on a flat surface and open the printer c over. 【 Note 】 Rememb er to switch off the printer [...]

44 5 Accessories 3. Remove the ret ention clip from th e rewinder. 4. Secure the rew inder on the print er housing using the four screws supplied. 1 2 5. Now connect t he rewinder ca ble to the printer h ousing. 6. Installation of t he rewinder module i s now complete.[...]

45 5 Accessories 5.2 Installing the rewinder guide 1. Unscrew the screw marked in the illustration on t he front of th e printer, wh ich secures the low er cover plate. 2. Remove the lower cover p late. 【 Note 】 Switch off t he printer before starti ng the instal lation. 3. Mount the rewinder guide on th e print mec hanism and secure it with sc[...]

46 5 Accessories 5.3 Label dispenser 1. Unscrew the screw marked in t he illustration on the front of the printer, wh ich secures the low er cover plate . 2. Remo ve the low er cover plate . 【 Note 】 Switch off t he printer before starting t he installation. 3. Pla ce the pri nter the right way up agai n. 4. Pull o ut the p rint head release le[...]

47 5 Accessories 8. Wind the label liner around the rewi nder and secure it using t he retention cli p. 9. Return the print head release lever to it s original posit ion. 【 Note 】 Please make sure t hat t he label stock rewinds the right way onto t he rewind hub. 2 3 1 10. Replace the lower cover plate on t he printer an d secure it with screw [...]

48 5 Accessories 5.4 Installing the cutter 1 Cutter cover 2 Cutter module 3 Cable clips 4 Screws (set of 4 ) 【 Note 1 】 Rememb er to switch off the printer b efore installing the c utter. 【 Note 2 】 Do not use to cut adhesive labels ! Glue residue will be left on t he cutter bl ade and impair its functi oning. The cutter has a b lade life o[...]

49 5 Accessories 3. Secure the cut ter module on the printer h ousing using th e screws. 4. Connect th e cutter cable connector to t he cutter jack on the printer. 5. Route the c onnection cable along the b ottom of the printer housing usi ng the cable clip s. 6. Place the c utter cover over the cutter module and secure it using t he screw you remo[...]

50 5 Accessories 5.5 Installing the Parallel adapter 1 Parallel cab le 1 2 3 4 2 Parallel adap ter 3 Connection cab le 4 Screws (set of 2 ) 1. Check whet her the printer i s switched off. Place the p rinter on a flat surface and open the printer c over. 2. Unscrew th e two screws marked in t he illustration on the right and remove the left-h and si[...]

51 5 Accessories 4. Install th e Parallel adapter in its place and secure it on the h ousing with screw s. 5. Connect th e 30-pin connection c able to the motherb oard. 6. Replace the l eft-hand part of th e printer housing and secure it with the screw s you removed earlier. 7. Installation of t he Parallel adap ter is now complete.[...]

52 6 Maintenance and Adjustment 6.1 Installing / removing the print head module 1. Open the p rinter cover. 【 Note 】 Rememb er to swit ch off the printer before removin g the print h ead module. 2. Pull out th e print head release lever as show n in the illust ration (1) and turn it anticlockw ise to a top right position (2). 3. Hold the pri nt[...]

53 6 Maintenance and Adjustment 6.2 Adjusting the print line Please contact your local dealer for techni cal support. 1. Open the p rinter cover. 2. Pull out th e print head release lever as show n in the illustrat ion (1) and turn it a nticlockwise to a top right position (2). 3. TPH print line adjustmen t:  When printi ng is slow or when pri n[...]

54 6 Maintenance and Adjustment 6.3 Adjusting the print line You can adjust t he ribbon t ension by turning t he ribbon shaft knob (green wheel at the b ase of the ribbon supply hub – see il lustration) clockwi se or anticlockwi se. The re are 4 poss ible settings, which are m arked on the knob of t he ribbon rew ind hub and the ribbon supply hub[...]

55 6 Maintenance and Adjustment 6.4 Cleaning the thermal print head Dirt on t he print head or ribbon may result in i nadequate print quality (no printed image on part of th e label). The print er cover should therefo re be kep t closed whenever p ossible. Keeping dirt and dust away from the pap er or labels ensures a good print quali ty and a long[...]

56 6 Maintenance and Adjustment 6.5 Adjusting the balance and print head tension 1. Open the printer side cover. 2. Pull out th e print head release lever as shown in the illustrat ion (1) and turn i t anticlockw ise to a top right position (2). When using a variet y of label stock and rib bons, the ink may not be evenly dist ributed. If t here is [...]

57 6 Maintenance and Adjustment 6.6 Ribbon shield settings 1. The use of differen t ribbon ma terials may cause w rinkling of the ribbon, which in turn affects the print resu lt as illustrated by the examples in ( a) and (b). To change the print quality, you can adj ust the ribb on shield scr ews. If your print result looks like th e example in (a)[...]

58 6 Maintenance and Adjustment 6.7 Cutter settings 1. Socket head screw s for adjusting t he cutter are located on both sides of the cutter. 2. In the event of a paper jam, the cutter w ill no longer function correct ly. Switc h off the printer and use a hex key (#M3) to turn t he socket head screw. 3. Turn the key ant iclockw ise to remove the ja[...]

Appendix 6 Maintenance and Adjustment 6.8 Troubleshooting * *** If any problems occur that are not described here, please contact your dealer. Problem Solution The printer is s w itched on but th e LED does not light up. ♦ Check the po wer supply. Please se e the Section 2.4 The LED lights up red and pr inting is interrupted. ♦ Check the soft w[...]

Appendix EZ2250i/EZ2350i USER MANUAL APPENDIX PRODUCT SPECIFICATIONS * *** Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners. * ** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material [...]

Appendix Appendix INTERFACE Serial Port Default settings ： Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS RS232 Housing(9-p in to 9-pin) DB9 Socket DB9 Plug - RXD TXD DTR GND DSR RTS CTS RI Computer 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 +5V, max 500mA TXD RXD N/C GND RTS CTS RTS N/C Printer * *** The total current[...]

Appendix INTERFACE EZ2250i/EZ2350i USER MANUAL APPENDIX Connector Type : Type B  USB Pin NO. 1 2 3 4 Function VBUS D- D+ GND  Internal interface UART1 wafer Ethernet module N.C 1 1 N.C TXD 2 2 RXD RXD 3 3 TXD CTS 4 4 RTS GND 5 5 GND RTS 6 6 CTS E_MD 7 7 E_MD RTS 8 8 CTS E_RST 9 9 E_RST +5V 10 10 +5V GND 11 11 GND +5V 12 12 +5V UART2 wafer Add[...]

Appendix FILE MANIPULATION WHEN USING USB STICK EZ2250i/EZ2350i USER MANUAL APPENDIX File Manipulation The files in both devices (USB memory stick and printer internal Flash memory) are able to copy and move by the commands ‘’~MCPY’’ and ‘’MMOV’’ that sends from GoLabel on a PC via either connection - USB or Ethernet ports.  Copy[...]