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Grandstream Networks GXP Series manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Grandstream Networks GXP Series. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Grandstream Networks GXP Series o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Grandstream Networks GXP Series se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Grandstream Networks GXP Series, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Grandstream Networks GXP Series debe contener:
- información acerca de las especificaciones técnicas del dispositivo Grandstream Networks GXP Series
- nombre de fabricante y año de fabricación del dispositivo Grandstream Networks GXP Series
- condiciones de uso, configuración y mantenimiento del dispositivo Grandstream Networks GXP Series
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Grandstream Networks GXP Series no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Grandstream Networks GXP Series y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Grandstream Networks en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Grandstream Networks GXP Series, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Grandstream Networks GXP Series, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Grandstream Networks GXP Series. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

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  • Página 2

    Grandstream Networks, Inc. GXP User Manual Page 2 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 TABLE OF CONTENTS GXP USER MANUAL WELCOME ........................................................................................................................ ......................................... 4 INSTALLATION ..................................[...]

  • Página 3

    Grandstream Networks, Inc. GXP User Manual Page 3 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Table 8: LCD Bu ttons .......................................................................................................... .......... 13 Table 9: LCD Icons ............................................................................................[...]

  • Página 4

    Grandstream Networks, Inc. GXP User Manual Page 4 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Welcome Your Grandstream GXP Series IP phone feature s a new sophisticated design and is very e asy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad[...]

  • Página 5

    Grandstream Networks, Inc. GXP User Manual Page 5 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Installation E QUIPMENT P ACKAGING Table 1: Equipment Packaging GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020 Main Case Yes Yes Yes Yes Yes Handset Yes Yes Yes Yes Yes Phone Cord Yes Yes Yes Yes Yes Power Adaptor Yes Yes Yes Yes Yes Ethernet Cable Yes Yes [...]

  • Página 6

    Grandstream Networks, Inc. GXP User Manual Page 6 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 1) One GXP Extension unit 2) One PS2 cable 3) One connection plate 4) One Universal Power Adaptor F IGURE 1: C ONNECTING THE GXP–2000 AND THE GXP–E XTENSION GXP–2000 w/GXP–Extension GXP Extension Connecting the GXP–2000 w/GXP–Extension Revers[...]

  • Página 7

    Grandstream Networks, Inc. GXP User Manual Page 7 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Figure 2: GXP–2000 Internal Headset Wiring Schema NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is req uired to use a 2.5mm headset. The converter can b e purchased at any el ectronics store. S AFETY C OMPL IANCES The GXP phon[...]

  • Página 8

    Grandstream Networks, Inc. GXP User Manual Page 8 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Product Overview Table 3: GXP Product Models Model Picture Overvie w GXP-280 GXP280 is an entry-level SIP phone. It features: y Single line y Three soft keys GXP-1200 GXP1200 is an entry-level SIP phone. It features: y Two lines y Three XML programmable [...]

  • Página 9

    Grandstream Networks, Inc. GXP User Manual Page 9 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 GXP-2020 GXP2020 is an executive SIP phone. It features: y Six lines y Seven programmable hard keys y Four XML programmable soft keys Table 4: GXP Comparison Guide Features GXP-280 GXP-1200 GXP-2000 GXP-2010 GXP-2020 LCD Display 128x32 pixel 128x32 pixel[...]

  • Página 10

    Grandstream Networks, Inc. GXP User Manual Page 10 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Table 6: GXP Hard ware Specificatio ns LAN Interface (Ethernet ports) T wo (2) 10/100 Mbps Full/Half Duplex Ether net Switch with LAN and PC p ort with auto detection Graphic LCD Display GXP-280 GXP-1200 GXP- 2000 GXP-2010 GXP-2020 128x32 pixel 128x32 p[...]

  • Página 11

    Grandstream Networks, Inc. GXP User Manual Page 11 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Lines Multiple direct lines with independent SIP accounts, programm able speed dial keys, XML programmable soft-keys. (except on GXP-280 ) Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/[...]

  • Página 12

    Grandstream Networks, Inc. GXP User Manual Page 12 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Netw ork and Provisioning Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, manual or dynamic host configurat ion protocol (DHCP) network se tup Support NAT traversal using IETF STUN and Symmetric RTP Support for IEEE 80[...]

  • Página 13

    Grandstream Networks, Inc. GXP User Manual Page 13 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Using the GXP SIP Enterprise Phone G ETTING F AMILIAR WITH THE LCD GXP-2xxx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Butt[...]

  • Página 14

    Grandstream Networks, Inc. GXP User Manual Page 14 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Phone Status Ic on: OFF when the handset is on-hook ON when the handset is off-hook Speaker Phone Status Icon: FLASH when phone rings or a call is pe nding OFF when the speakerphone is off ON when the speakerphon e is on DND Icon: ON when the “do not [...]

  • Página 15

    Grandstream Networks, Inc. GXP User Manual Page 15 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Table 10: GXP Keypad Buttons Key Button Key Button Defini tions LINE BUTTONS Line keys with LED, can be conf igured to d ifferent SIP profiles TRANSFER TRANSFER key: Transfer an ACTI VE call to another number CONF Press CONF button to connect Ca lling/C[...]

  • Página 16

    Grandstream Networks, Inc. GXP User Manual Page 16 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 M AKING P HONE C ALLS Handset, Speakerphone and Headset Mode Handset can be toggled between Speake r and Headset. To switch between Han dset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. Multiple SIP Accoun[...]

  • Página 17

    Grandstream Networks, Inc. GXP User Manual Page 17 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 3. C ALL R ETURN : To call the last phone number that called your phone. When returning a call, the phon e will use the same SIP account as the call was made to. Thus, when returning a call made to the third SIP acco unt, the phone will use the third SI[...]

  • Página 18

    Grandstream Networks, Inc. GXP User Manual Page 18 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Note: The multi-functional buttons will function as LINE keys when all LINEs ar e busy. The LED will flash in red to indicate an incoming call. Press the button to pick up the call. If any one of the Multi Purpose Keys is associated with a call, the but[...]

  • Página 19

    Grandstream Networks, Inc. GXP User Manual Page 19 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 A NSWERING P HONE C ALLS Receiving Calls 1. Incoming single call: Phone rings with selected ri ng-tone . The correspon ding account LINE flashes red. Answer call by taking Hands et/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresp [...]

  • Página 20

    Grandstream Networks, Inc. GXP User Manual Page 20 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 NOTE: To transfer calls across SIP domains, SIP se rvice providers must su pport transfer across SIP domains. Blind transfer will usually use the prima ry account SIP profile. 5-Way Conferencing GXP can host conference calls and sup por ts up to 5-way c[...]

  • Página 21

    Grandstream Networks, Inc. GXP User Manual Page 21 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 C ALL F EATURES The GXP supports traditional and advan ced telephony f eatures including caller ID, caller ID w/name, call forward/tr ansfer/park /hold as we ll as intercom/paging and BLF. Table 11: GXP Call Features Key Call Features *30 Block Caller I[...]

  • Página 22

    Grandstream Networks, Inc. GXP User Manual Page 22 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Customizable Idle Sc reen and Soft-buttons GXP also allows you t o customize the idle-scree n using your own l ogo on the disp lay of the phone, inst ead of the Grandstream logo. In addition to the logo, yo u can reprogram th e soft-keys o n GXP-1200/GX[...]

  • Página 23

    Grandstream Networks, Inc. GXP User Manual Page 23 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Configuration Guide The GXP can be confi gured in two wa ys. Firstly, us ing the Key Pad Configuration Me nu on the phone; secondly, through em bedded web-co nfiguration menu. C ONFIGURATION V IA K EYPAD To enter the MENU, press the rou nd button. Navig[...]

  • Página 24

    Grandstream Networks, Inc. GXP User Manual Page 24 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Configure Press Menu button to display the configuration selections: • Network. To enable/disable DHCP. To setup IP-address, Net mask and Gateway address • SIP To change SIP-server settings for primary account. • Audio • Upgrade In this menu set[...]

  • Página 25

    Grandstream Networks, Inc. GXP User Manual Page 25 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 F IGURE 3: K EY P AD GUI C ALL F LOW[...]

  • Página 26

    Grandstream Networks, Inc. GXP User Manual Page 26 of 40 Firmware 1.1.6.16 Last Updated: 05/2008[...]

  • Página 27

    Grandstream Networks, Inc. GXP User Manual Page 27 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 C ONFIGURATION VIA W EB B ROWSER The GXP embedded Web server responds to H TTP/HTTPS GET/POST requests. Embedd ed HTML pages allow a user to configure the IP phone throug h a Web browser such as Micro soft’s IE or Mozilla Firefox. Access the W e b Con[...]

  • Página 28

    Grandstream Networks, Inc. GXP User Manual Page 28 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Table 13: Device Configuration - Status Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP addre ss of GXP Product Model This field contains the product[...]

  • Página 29

    Grandstream Networks, Inc. GXP User Manual Page 29 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Date Display Format Choose one of the following formats: • Year-Month-Day • Month-Day-Year • Day-Month-Year This option applies to GXP-1200/GXP-2 000 only. Display Clock instead of Date Choose to display clock or date on LCD. This option applies t[...]

  • Página 30

    Grandstream Networks, Inc. GXP User Manual Page 30 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Advanced User configuration includes not only the end user configurat ion, but also advanced configuration such a s SIP configuration, Codec selection, NAT Traversal Setting and othe r miscellaneous configuration. Table 15: Advanced Settings Admin Passw[...]

  • Página 31

    Grandstream Networks, Inc. GXP User Manual Page 31 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Layer 2 QoS This contain s the value used for layer 2 VLAN tag. Default setting is blank. No Key Entry Timeout Default is 4 seconds. Use # as Dial Key This parameter allo ws users to configure the “# ” key as the “S end” (or “Dial ”) key. If[...]

  • Página 32

    Grandstream Networks, Inc. GXP User Manual Page 32 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Config File Prefix/Postfix Default is blank. End user should keep it blank. Allow DHCP Option 66 to override server Default is Yes. This allows device gets provisi oned automatically. Authenticate Conf File Default is “No”. If set to “Yes”, conf[...]

  • Página 33

    Grandstream Networks, Inc. GXP User Manual Page 33 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 NTP server This parameter defines the URI or IP addre ss of the NTP (Netwo rk Ti me Protocol) se rve. It is used to display the current date/time. Distinctive Ring Tone Caller ID mu st be configured. Select a Distinctive Ring Tone 1 through 3 for a p ar[...]

  • Página 34

    Grandstream Networks, Inc. GXP User Manual Page 34 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Display Language Allows user to choose preferred display language in web UI and key pad UI. The user can only load one second ary language GXP has up to six line appearances, each with a n independent SIP account. Each SIP account requires its own confi[...]

  • Página 35

    Grandstream Networks, Inc. GXP User Manual Page 35 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 SIP Registration Failure Retry Wait Time Retry registration if the process failed. Default is 20 seco nds. SIP T1 Timeout RFC 3261 SI P T1 timer. Default is 1 second. SIP T2 Interval RFC 3261 SIP T2 timer. Default is 0.5 seco nds. SIP Transport Choose S[...]

  • Página 36

    Grandstream Networks, Inc. GXP User Manual Page 36 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Min-SE Defines the minimum session expiration (in se conds). Default is 90 seconds . Caller Request Timer If set to “Yes”, the phone will use session timer when it makes outb ound calls if remote party supports session timer. Callee Request Timer If[...]

  • Página 37

    Grandstream Networks, Inc. GXP User Manual Page 37 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Disable Multiple Media Attribute in SDP Default is No. Preferred Vocoder GXP supp orts up to 7 different Vocoder types including G.711(a/µ) (also known as PCMU/PCMA), GSM, G.723.1, G.729A/ B, G.726-32, iLBC, G.722 (wide-band). Configure Vocoders in a p[...]

  • Página 38

    Grandstream Networks, Inc. GXP User Manual Page 38 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Software Upgrade & Customization Software (or firmware) u pgrades are com pleted via either TFTP or HTT P. The corresp onding configuration settings are i n the ADVANCED SETTINGS configuration page . F IRMWARE U PGRAD E T HROUGH TFTP/HTTP To upgrade[...]

  • Página 39

    Grandstream Networks, Inc. GXP User Manual Page 39 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Instructions for local TFTP Upgrade: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP should be in the same LAN seg ment. 3. Go to File -> Configure -> Security to cha[...]

  • Página 40

    Grandstream Networks, Inc. GXP User Manual Page 40 of 40 Firmware 1.1.6.16 Last Updated: 05/2008 Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please ba ckup or print all the settings before you restoring factor y default settings. Gran dstream is not responsib[...]