Hitachi C9295A#B1H manual

E60 9 Us er Guide OFFICEJE T 6 000[...]

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HP Officejet 6000 (E609) Printer Series User Guide[...]

Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 6/2009 Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction , adaptation, or translatio n of this material is prohibited without prior written permission of Hewl[...]

Contents 1 Get started Find other resources for the prod uct ......................... .................................. ..............................8 Find the device model number................................................................................................... 9 Accessibility.......................... ..........................[...]

4 Configure and manage Manage the device.............................................................................................................. .....31 Monitor the device............................................................................................................. .32 Administer the device......................................[...]

Print and evaluate a print quality report......... ............................................. ..............................60 To print a print quality report......... .......... ................... ......................... ........................... .....6 0 To evaluate the Print Qualit y Diagnostic Page.......................................[...]

Solve wireless problems......................... ................................... ...................................... .......102 Basic wireless troubleshooting. ...................................................................................... ..102 Advanced wireless trouble shooting........................................................[...]

Clear jams............ ................... ................... .................. ................... ...................... ........ . .........111 Clear a jam in the device............................................................. .....................................111 Tips for avoiding jams............. ......................... ...........[...]

Obtain HP telephone sup port.................................................................................................134 Before you call.......................... ................................. .................................. .....................134 Support process......................................................................[...]

Environmental product stewar dship program .........................................................................152 Paper use........................................................................................... ..............................152 Plastics....................................... ...............................................[...]

1 Get started This guide prov ides details about how to use the device and to resolve problems. • Find other resources for the product • Find the devi ce model number • Access ibility • Understand the devi ce parts • Connecti on informatio n • Turn off the de vice • Eco-Tips Find other resources for the product You can obtain product [...]

Resource Description Locat ion Logs and reports Provides information about events that have occurred. For more in formation, see Monitor the device . Printer status report • Device information: ◦ Product name ◦ Model number ◦ Serial number ◦ Firmware version number • Accessories installed ( for example, duplexer) • Number of pages pri[...]

Accessibility The device provides a numb er of features that make it accessi ble for people with disabilities. Visual The device software is accessible for users wi th visual impairments or low visio n through the use of your operat ing system's accessibili ty options and featur es. It also supports most assistive technology such as screen rea[...]

1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more informatio n about interpret ing control-panel l ights, see Control -panel lights reference . 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button (available with some models) Wireles[...]

Back view 1 Rear universal serial bus (USB) port 2 Ethernet network port 3 Automatic two-sided printing accessory (duplexer) (some models only) 4 Power input 5 Rear access panel Connection information Description Recomme nded number of connected computers for best performance Supported software features Setup instructions USB connection One compute[...]

Turn off the device Turn off the HP prod uct by pressing the Power but ton located on the product. Wait unti l the Power light turns of f before unplugging the power cord or turnin g off a power source. If you improperly t urn off the HP product, the print carriage might not return to the correct position, whic h might cause problems w ith the prin[...]

2 Install the accessories This section contains the foll owing topics : • Install the dupl exer (available on some m odels) • Turn on accessories Install the duplexer (availa ble on some models) You can print on both sid es of a sheet of paper autom atically when the optional automatic two-sided print ing accessory (duplexer) is insta lled. For[...]

To turn access ories on or off on Windows c omputers 1. Click on the Start button on the desktop. 2. Select Printers and Faxe s , rig ht-click on your de vice, and then select Properties . 3. Click the Device Settings tab, and then cl ick Installed or Not Installed to turn the duplexer on or off . To turn on ac cessories on Macintosh computers 1. F[...]

3 Use the device This secti on contains the fo llowing topic s: • Select print media • Load media • Change prin t settings • Print on both sides (duplexing) • Print on special and cust om-sized media • Print borderless • Print a Web page (Win dows only) • Cancel a print job Select print media The dev ice is desi gned to w ork well w[...]

features ColorLok Technology fo r less smearing, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produce s documents that look and feel more substantial than docu ments printed on standard multipurpose or copy pa per. It features ColorLok Technology for less smearing, bolder bl acks and [...]

Recommended papers for photo printing If you want the best print quality, HP recomme nds using HP papers that are sp ecifically designed for t he type of project you are printing. Depending on your cou ntry/region, som e of these papers might not be available. HP Advanced Photo Paper This thick photo paper f eatures an instant -dry finish for easy [...]

◦ Media that is hea vily textured, embossed, or d oes not accept ink w ell ◦ Media that is too lightweight or st retches easily Cards and envel opes • Avoid envelopes tha t have a very slick f ini sh, self-stick ad hesives, clasps, or windows. Also avoid cards and envelope s with thick, irregular, or curled edges, or areas that are wrinkled, [...]

Understand supporte d sizes Media size Input tray Duplexer (some models) Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10 .5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 in[...]

Media size Input tray Duplexer (some models) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm ; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki ([...]

Media size Input tray Duplexer (some models) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7 .1 inches) Borderless double A4 (210 x 594 mm; 8.3 x 23.4 inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide an[...]

Tray Type Weig ht Capaci ty Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Duplexer (available on some models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) Set minimum margins The document margins mu st match (or exceed) these marg in settings in portrait[...]

Load media This section provide s instructions for load ing media into the device. Load Tray 1 (mai n tray) 1. Lift the outpu t tray. 2. Slide the medi a guide out to the wide st setting. 3. Insert the media prin t-side down along the right of th e tray. Make sure the stack of media aligns w ith the right and back edges of th e tray and does not ex[...]

5. Pull out the ext ension on the output tray. NOTE: For media longer than 2 79 mm (11 inches), pull the e xtension out to the maximum extended p osition. Make sure the flap at th e end of the extension t ray is not lifted, o therwise it will inte rfere with the paper being ejected. Change print settings You can change print setti ngs (such as pape[...]

To change default settings fo r all future jobs (Windows) 1. Click Start , point to Settings , and th en click Printers or Printers and Faxe s . - Or - Click Start , click Control Panel , and the n double-click Printers . NOTE: If prompted, enter the computer administrator's passw ord. 2. Right-click the print er icon, and then click Propertie[...]

• For auto-duplexing , when printing fini shes on one side of the me dia, the device holds the media and pauses w hile the ink dries. Then the me dia is pulled back into the device and the second side is printed. When prin ting is complete, t he media is dropped onto the output tray. Do not grab it before printing is comp lete. • You can print [...]

4. Select the m edia size f rom the Size dro p-down list. If you do not see the m edia size, create a custom media size. a .S e l e c t Custom from the drop-dow n list. b . Type a name for the n ew custom size. c .I n t h e Width and Height boxes, type th e dimensions, and then click Save . d . Click OK twice to cl ose the Properties or Preferences[...]

NOTE: Open the file in a softw are application and assign the image size. Make sure the size corresponds t o the media size on which you are pri nting the image. You can also gain access to this feature from the Printing Sh ortcuts tab (Windows only). Open the printe r driver, select the Prin ting Shortcuts tab, and select the printing shortcut f o[...]

Print a Web page (Windows only) You can print a Web page f rom your Web browser on the HP Printer. If you use Internet Expl orer 6.0 or higher for We b browsing, you can use HP Smar t Web Printing to ensure si mple, predictable We b printing with control over what you want and how you want i t printed. You can a ccess HP Smart Web Printing from the[...]

4 Configure and manage This informat ion is intended for the a dministrator or individu al who is responsible for managing the de vice. This section conta ins information about the following t opics: • Manage the device • Use device management tools • Understand the pri nter status page • Understand the netw ork configuratio n or wireless s[...]

Monitor the device Use this tool... to obtain the foll owing informa tion... Device control panel Obtain information about the status of jobs tha t are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • Printer status information: Click the Information tab, and then click a selection in th[...]

Use this tool... to do the following... • Configure n etwork sett ings: Click the Networ king tab, and then click an option in the left pane. • Order supplies: On any tab, click the Order Supplies button, and then follow the onscree n instructions. • Support: On any tab, click the Support button, and then select a support option. Toolbox (Win[...]

Embedded Web server When the device is con nected to a network, you can use the embedded Web server to view status info rmation, change sett ings, and manage it f rom your computer. NOTE: For a list of system requirements for the embedded Web server, see Embedded Web serve r specifications . Some settings migh t be restricted by the requ irement fo[...]

You can open the embedd ed Web server by using these met hods: • Web browser: In a supp orted Web browser on your comp uter, type the IP addre ss or hostname that has bee n assigned to the devi ce. For example, if the IP ad dress is 123.123.123.123, type the following address into the Web browse r: http://123.123.123.123 . The IP address and host[...]

This secti on contains the fo llowing topic s: • Open the Toolbox • Toolbox t abs • Network Tool box Open the Too lbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . - Or - • Right-click the HP Di gital Imaging Monitor in th e taskbar, point to Printer Model Name and then[...]

Tabs Conten ts Network Settings Gives information on the network settings. Click Change Settings to ope n the Network Toolbox and change some network settings. Network Toolbox The Network Too lbox allows you to view and change some network sett ings. You can change the IP address, tu rn the wireless radio on or off, perform test s, and print report[...]

Open the HP Printer Util ity To open th e HP Printer Ut ility from the HP De vice Manager 1. Click the HP Device Manage r icon in the Dock. NOTE: If the icon does not appea r in the Dock, click the Spo tlight icon on the right side of the me nu bar, type HP Device Manager in the box, and then click the HP Device Manager entry. 2. Select Maintain pr[...]

Use the HP Dev ice Manager (Mac OS X) To open the HP Device Manager on a Ma cintosh computer 1. Click the HP Device Mana ger icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spo tlight icon on the right side of the menu ba r, type HP Device Manager in the box, and then click the HP Device Manage r entry. 2. Select the devi[...]

1. Printer Information: Shows device information (such a s the product name, model number, serial num ber, and firmware version nu mber), the accessories that are installed (such a s the duplexer), and the number of p ages printed from the trays and accessories. 2. Ink Ca rtridge Stat us: Shows the estimat ed ink levels (represente d in graphical f[...]

Understand the network conf iguration or wireless status report The network configur ation or wireless status report shows the netw ork or wireless set tings for the device. 1. General Informatio n: Shows informa tion about th e current status and conn ection type of the network, and o ther information, such as the URL of the embedde d Web server a[...]

3. 802.11 Wireless (so me models): Shows information about your wireless network connection, such as t he hostname, IP address, subnet m ask, default gateway, and server. 4. Miscel laneous: Shows informat ion, such as the administrat or details. • mDNS: Shows in formation about the active Multicast Domai n Name System (mDNS) connection. mD NS ser[...]

NOTE: You can also share the device wi th other computers using a simple form of networking known as lo cally shared networking. For more i nformation, see To share the device on a lo cally shared netw ork . To connect the de vice before installi ng the software If you connected the device to the computer bef ore installing the device sof tware, th[...]

Network connection If the device has netw ork capability, it can be shared in a network environment by connecting it dire ctly to the network. T his type of connecti on offers the abi lity to manage the device using the em bedded Web server from any compute r on the network. NOTE: Microsoft Internet Explorer 6.0 must be installed on th e computer s[...]

A client comp uter can connect to the device i n the foll owing ways: • In the Printe rs folder, double-cli ck the Add Printer icon and follow the instructions f or a network install ation. For more informati on, see Install the pri nter driver using Add Printer . • On the network, browse to the device and drag it t o your Printers folder. • [...]

To share the d evice on a locally shared netw ork When you connect the device directly, you can sha re it with other co mputers using a simple form of net working known as locall y shared networking. Use this conf iguration only in small grou ps or when usage is low. The connected com puter is slowed dow n when many users print to the device. Basic[...]

For more information, see To set up the device on a wireless communication using the installer (Mac OS X) or To set up wireless communica tion using the installer (Windows) . NOTE: If you encounter pro blems, see Solve wireless problems . To use the device with an y wireless connection, you must run the in stallation program at least once from th e[...]

◦ Be on the same subnet and same channel ◦ Have the same 802.11 security set tings • Infrastructure (r ecommended): On an infrastru cture netwo rk, the devic e is set to infrastructure commu nication mode and communicates with other devices on the network, wh ether the devices are wired or wireless, through a WAP. WAPs commonly act as routers[...]

4. When prompted, temp orarily connect the USB wireless setup ca ble. 5. Follow the onscree n instructions to complete the installation. 6. Disconnect the USB wireless setu p cable when prompte d. To set up the dev ice on a wireless communica tion using the installer (Mac O S X) 1. Connect a USB wireless set up cable to the port on the ba ck of the[...]

(and you know the HP device is on the network), or yo u have already successfully installed HP soft ware and experience proble ms, try the following : 1. If you are using a comput er running Windows, in the firewa ll configuration utility, look for an option to trust compu ters on the local subnet (sometimes called th e “scope“ or “zone“). [...]

Change from a USB connec tion to a wireless connectio n (Mac OS X) 1. Click the HP Devi ce Manager icon on the Dock or in the Hewlet t Packard folder in the Applications f older. 2. From the Information and Settings list, select Network Printer Setup Util ity . 3. Follow the onscre en instructions to config ure the network settin gs. Change from an[...]

• Change the p assword periodically. • Change the defaul t password provided by th e manufacturer for administrat or access to the access point or wireless router. Some routers let you chan ge the administrator name as wel l. • Turn off administrat ive access over wireless if possi ble. If you do this, you need to connect to the route r with [...]

10. Press the Power button to tu rn the devi ce on. After connecting and turning on the device, yo u might have to wait several minutes for all of the Plug and Pla y events to complete. 11. Follow the on screen instructions. When the softwar e installation is complete, the HP Di gital Imagin g Monitor icon appears in the Windows system tray. To uni[...]

To uninstall from a Macinto sh computer, method 1 1. Launch HP Device Manager . 2. Click Information and Settings . 3. Select Uninstall HP software from the pull-down menu. Follow the onscree n instructions. 4. After the softwa re is uninstalled, rest art your computer. 5. To reinstall the software, in sert the device Starter CD into your computer&[...]

5 Maintain and troubleshoot This section contai ns the following topics: • Work with ink cartridges • Print and evaluate a p rint quality report • Troubleshootin g tips and resources • Solve printing probl ems • Print troubleshoo ting • Print quality trouble shooting • Solve paper-feed pro blems • Solve device manag ement problems ?[...]

• Turn off the HP Printer by p ressing the Power button locate d on the product. Wait until the Power light turns off bef ore unplugging the power cord or turning off a power strip. If you improperl y turn off the HP Printer, the pri nt carriage might not return to the correct position cau sing problems with the ink cartridges and print quality i[...]

Replace the ink cartr idges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program . If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies on line . NOTE: At this time, some portions of the HP Web site are available in English on ly. CAUTION: Wait until you have[...]

5. Twist the oran ge cap to snap it o ff. NOTE: Make sure the plastic tab is enti rely removed and that the label is slight ly torn, revealing the vent channel. 6. Using the colore d shaped icons for help, slide t he ink cartridge into the empty slot until it clicks i nto place and is seat ed firmly in the slot. CAUTION: Do not lift the l atch hand[...]

Make sure that you insert the ink cartridge into the slot that has the same sha ped icon and color as the one you are installi ng. 7. Repeat steps 3 th rough 6 for each ink cartrid ge you are replacing. 8. Close the ink cart ridge door. Related topics Order printing supplie s online Usage informatio n collection The HP cartridges us ed with this pr[...]

Print and evaluate a print quality report Print quality problems can have m any causes: software setti ngs, a poor image file, or t he printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working properly. This section in cludes the following t o[...]

To evaluate the Print Qu ality Diagnostic Page This section include s the following t opics: • Ink Levels • Good color bars • Ragged, irregularly streake d, or faded bars • Regular white stre aks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defect s Ink Levels ▲ Look at the [...]

Item Cartridge color 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Ragged, ir regularly streaked, or faded bar s Example of Bad Color Bars The top bar is irregularly stre aked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ra gged, irregularly streaked, or fa ded, follow these st eps: 1. Make su[...]

Preventing the prob lem that causes ragged ba rs on the Print Quality Di agnostic report: • Avoid leaving open ed ink cartridges outside of t he printer for an extended period of time. • Wait until a ne w cartridge is ready to b e installed before removing an old ink cartridge. Regular white str eaks in the b ars If any of the color bars sho w [...]

If the color of any of th e bars is not uniform, fol low these steps: 1. If the print er was recently transport ed at a high altitude, t ry a printhead cle aning. 2. If the printer wa s not recently transp orted, try printing another Print Quality Diagno stic report. This will use less ink than a printhead cleani ng, but if it is not ef fective, tr[...]

Alignment Patterns If the color bars and large font t ext look OK, and the i nk cartridges are not empty, look at the alignment pat tern directly above the col or bars. Example of a good alignment pattern The lines are straight. Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. If you s[...]

• Power cord and ot her cables are working, and are firmly connected t o the device. Make sure the d evice is conn ected firml y to a function ing alternatin g current (AC) power outlet, an d is turned on. For voltage requirem ents, see Electric al specif ications . • Media is load ed correctly in the tray an d is not jammed in the device. • [...]

Check the devi ce software settin gs Print speed is slower when Best or Maxi mum dpi is select ed as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings . Low ink leve ls Check the estim ated ink leve ls in the ink cartridges . NOTE: Ink level alerts a[...]

Check the ma rgin settings Make sure the ma rgin settings for the document do not ex ceed the printabl e area of the device. For more information, see Set m inimum margins . Check the color print settings Make sure Print in Graysc ale is not selected in the print driver. Check the device location and l ength of USB cable High electromagneti c field[...]

Print troubleshooting Use this section to so lve these printing prob lems: • Envelopes prin t incorrectly • Borderless pri nting produ ces unexpected results • The product is no t responding • The product prints meaning less characters • Nothing happens wh en I try to pr int • The pages in my documen t came out in the wrong orde r • T[...]

Borderless printi ng produces unexpected resul ts Solution: Try printing the image from the pho to imaging software that came with the product. Cause: Printing a borderless image f rom a non-HP softwa re application produced unexpected results. The produ ct is not re sponding Try the following so lutions to resolve the issue. So lutions are listed [...]

TIP: You can set the p roduct as the default printe r to ensure that the printer is automatically selected when you select Print in the File menu of your diff erent software applic ations. Cause: The product was not the selected prin ter. If this did not solve the issue, try the next so lution. Solution 4: Check the pr inter driver status Solution:[...]

Solution 7: Clear the p aper jam Solution: Clear the p aper jam and remove any torn paper that remains in the product. For more information, see: Clear jams Cause: The product had a paper ja m. If this did not so lve the issue, try the next solution. Solution 8: Ma ke sure the print carriage ca n move free ly Solution: Unplu g the power cable if it[...]

The product prints meanin gless characters Try the following sol utions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does no t solve the problem, contin ue trying the remaining solut ions until the issue is re solved. • Solution 1: Re start the product • Solution 2: Print a prev[...]

Solution 2: Load paper in the i nput tray Solution: Load paper i n the input tray. For more information, see: Load media Cause: The product was out of pap er. If this did not so lve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application. TIP: Yo[...]

From your computer, ope n the printer folder and see i f the cancelled job rema ins in the print queue. Try to de lete the job from the que ue. If the print job rem ains in the queue, try o ne or both of the fo llowing: • Disconnect the USB ca ble from the product, restar t the computer, and then reconnect the USB cabl e to the product. • Shut [...]

If this did not so lve the issue, try the next solution. Solution 10: Restart the product Solution: Turn off the product, and then unplug t he power cord. Plug the power cord back in, and then p ress the Power button to t urn on the produ ct. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Pri[...]

Solution 2: Ve rify the paper size setting Solution: Verify that you have sel ected the proper paper size settin g for your project. Make su re that you ha ve loaded the corre ct paper size in the input tray. Cause: The pape r size setting might not have been set correct ly for the project yo u were printing . If this did not solve the issue, try t[...]

Solution 2: Check the layou t of the document Solution: Make sure the l ayout of the document you are trying to print fits on a paper size supported by th e product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your prin t job before sending it to the product. In most software a pplications, click the F[...]

A blank page came out whi le printing Try the following sol utions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does no t solve the problem, contin ue trying the remaining solut ions until the issue is re solved. • Solution 1: Remo ve any extra pages or lines at th e end of the do[...]

Solution 5: Load paper in the i nput tray Solution: If the pro duct has only a few sheets remain ing, load more paper in the input tray. If there is plenty of paper i n the input tray, remove the pap er, tap the stack of paper against a flat surface, and reload th e paper into the input t ray. For more information, see: Load media Cause: The produc[...]

Solution 1: Mak e sure you are using g enuine HP ink car tridges Solution: Check to see if your ink cartridge s are genuine HP ink cartridges. HP recommends tha t you use genuine HP ink cartridges. Genuine H P ink cartridges are designed and teste d with HP printers to help you e asily produce great results, time after time. NOTE: HP cannot guaran [...]

For more information, see: Select print media Cause: The wrong kind of paper w as loaded in the input tra y. If this did not so lve the issue, try the next solution. Solution 4: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level alerts an d indicators provide estimat es for planning purposes only[...]

Aligning the prin ter can help ensure excel lent print quality. For more information, see: Align the printh ead Cause: The print er needed to be ali gned. If this did not solve the issue, try the next so lution. Solution 7: Clea n the printhead Solution: Check the followi ng potential prob lems, and then cle an the printhead. • Check the orang e [...]

Solution 1: Make sure you are using genuine H P ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink ca rtridges. HP recommends that you use genuine HP ink cart ridges. Genuine HP ink cartridges are designed a nd tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee t[...]

Always make sure the p aper you are printing on is f lat. For best results w hen printing images, use HP Advanced Photo Paper. Store specialty media in its original packagin g inside a resealable plastic bag on a flat surface in a cool, dry place. When you are read y to print, remove only the paper you plan to use immedi ately. When you have finish[...]

NOTE: For this issue, there is no t a problem with your ink sup plies. Therefore, replacing the in k cartridges or printhead is no t necessary. • Solution 1: Ch eck the paper type • Solution 2: Use a higher print quality setting • Solution 3: Ro tate the image Solution 1: Check the pap er type Solution: HP recommend s that you use HP papers o[...]

• Solution 3: Check the ink levels • Solution 4: Al ign the printhead • Solution 5: Clean the print head • Solution 6: Conta ct HP support Solution 1: Make sure the pape r is loaded corr ectly Solution: Make sure th at the paper is l oaded corre ctly in the inp ut tray. For more information, see: Load medi a Cause: The paper w as not loaded[...]

If this did not so lve the issue, try the next solution. Solution 5: Clean the pri nthead Solution: Check the fo llowing potential problems, and then cle an the printhead. After cleaning th e printhead, print a print quality report. Evaluat e the print quality report to see if the print quality probl em still exists. For more information, see: • [...]

Solution 2: Chec k the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printing on is f lat. For best results w hen printing images, use HP Advanced Photo Paper. Store specialty media in its original packagin g inside a resealable plastic bag[...]

Solution 5: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: There was a problem with th e printhead. Printouts seem blurry or fuzzy Try the followi ng solutions if your printout i[...]

Solution 3: Print the image in a smaller size Solution: Reduce the size of the i mage and then print it . If you are printing a photo or graphic, and the p rint size is set too high , it will be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed. Cause: The im age was pri[...]

Solution 1: Ma ke sure the paper is loaded co rrectly Solution: Make sure that the paper is loaded corre ctly in the input tr ay. For more information, see: Load media Cause: The paper was not loa ded correctly. If this did not so lve the issue, try the next solution. Solution 2: Make sure only one type of paper is lo aded Solution: Load only one t[...]

Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the produ ct to dry, then try the print job again. Cause: The excess ink in t he product needed to dry out. Paper is not pick ed up from the input tray Try the following sol utions to resolve the issue. Solutions are listed in order, with the most likely [...]

Solution 4: Clean the rol lers Solution: Clean t he rollers. Make sure you have the following materi als available: • A lint-free cloth, o r any soft material that will not com e apart or leave fibers. • Distilled, filtere d, or bottled water (tap wate r might contain contaminants that can damage the ink cartridges). Cause: The rollers were dir[...]

not have time to wait, you can clean the pr inthead, but this uses more ink, and the poor black text may reoccur un til automatic servicing is allow ed to complete. Cause: Many black print quality problems cl ear up when the automatic services are performed. Solution 2: Use True Type or OpenType fonts Solution: Use TrueType or Open Type fonts to en[...]

The produ ct prints slowly Try the followi ng solutions if the product is printing very slowly. • Solution 1: Use a lower print quality setti ng • Solution 2: Che ck the ink levels • Solution 3: Co ntact HP support Solution 1: Us e a lower print quality setting Solution: Check the p rint quality settin g. Best and Maximum dpi provide the best[...]

If you receive an error me ssage about the ink cartrid ges, see Errors (Windows) for more information. This section contai ns the following topics: • Clean the printhea d • Align the printh ead Clean the printhead If your printe d output is stre aked or has any i ncorrect or missing co lors, the printhead might need t o be cleaned. There are tw[...]

To clean the printhead fr om the Toolbox (Mac OS X) 1. Click the HP Devi ce Manager icon in the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the menu ba r, type HP Device Manager in the box, and then click the HP Device Manager entry. 2. Select Maintain Prin ter . 3. Select the de vice you want [...]

To align the printhead fro m the Toolbox (Mac OS X) 1. Click the HP Devi ce Manager icon in the D ock. NOTE: If HP Device M anager is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Device Manage r in the box, and then clic k the HP Device Manage r entry. 2. Select Maintain Pri nter . 3. Select the device you wa[...]

Media is not coming out c orrectly • Make sure the outpu t tray extension is exten ded; otherwise, pr inted pages may fall off the device. • Remove excess media from the o utput tray. There is a limit t o the number of sheets the tray can hold. Pages are sk ewing • Make sure the media l oaded in the trays is aligned to the paper guides. If ne[...]

Check the comp uter Make sure the computer t hat you are using is connected to the network. Check your Web br owser Make sure the Web browser me ets the minimum system requir ements. For more information, see Embedded Web serve r specifications . Check the de vice IP address • To check the IP address of the devi ce from the control panel, pri nt [...]

◦ Compare the IP address listed in the dialo g box and make sure it matches the IP address listed on the network confi guration page. If th e IP addresses are different, change the IP addre ss in the dialog box to matc h the address on the network configuratio n page. ◦ Click OK twice to save the se ttings and close the dialog boxe s. Problems [...]

button two ti mes. Then release all buttons. I f a problem is detect ed, the printed t est report will include re commendations that might help solve the problem . Advanced wireless troubleshoo ting If you have tried the suggestions provided in the Basic trouble shooting section an d are still unable to connect t o your HP device to the wirel ess n[...]

To check a wi reless connection 1. Make sure that you r computer's wireless has been turned on. (For more information, see the documentat ion that came with yo ur computer.) 2. If you are not us ing a unique network name (SSI D), then it is possible t hat your wireless compu ter could be connected to a nearby ne twork that is not yours. The fo[...]

Make sure that the HP de vice is connected to your ne twork If your device is not connected t o the same network as your computer, you w ill not be able to use the HP devi ce over the network. Follow the steps described in this sectio n to find out if your de vice is actively connected t o the correct network. Make sure the HP devi ce is on the net[...]

communication. Temporarily tu rn off any fi rewall security soft ware running on your computer and then tr y to access the EWS again. If you can access the EWS, try using the HP device (fo r printing). If you are able to access the EWS an d use your HP device with the fi rewall turned off, you will need t o reconfigure your firewall setti ngs to al[...]

connecting to the HP device, ma ke sure the correct version of the printer driver is set as the default. 1. Click Start , point to Settings , and then click Prin ters or Printers a nd Faxes . - Or - Click Start , click Control Panel , and t hen double-click Printers . 2. Determine if the versio n of the printer driver in the Printers or Printers an[...]

Troubleshoot installation issues If the followi ng topics do not help, see Support and warrant y for information about H P support. • Hardware installat ion suggestions • Software installatio n suggestions • Solve network problem s Hardware in stallation suggestion s Check the device • Make sure that all p acking tape and material have be e[...]

6. If an ink cartridge was st icking up and you were able to snap it back down int o place, close the ink cartri dge access door and check if the error has gone away. • If the error has gone aw ay, stop troubleshooting here. T he error has been resolv ed. • If the error has not gone away, p roceed to the next step . • If none of the ink cart [...]

Solve network pr oblems General ne twork trouble shooting • If you are un able to in stall the de vice software, ve rify that: ◦ All cable connections t o the computer and the device are secure. ◦ The network is ope rational and the netw ork hub is turned on. ◦ All applic ations, incl uding virus p rotection pr ograms, spywar e protection p[...]

Clear jams Occasionally, media becomes jammed during a jo b. Try the followin g remedies before you attemp t to clear the jam. • Make sure that you a re printing with media t hat meets specification s. For more information, see Select p rint media . • Make sure to p rint with media tha t is not wrinkl ed, folded, or da maged. • Make sure that[...]

3. Open the top co ver. If there is paper re maining inside the device, e nsure the carriage has moved to the right o f the device, free any paper scra ps or wrinkled media, and pull the medi a towards you throug h the top of th e device. WARNING! Do not reach into the device wh en it is on and the carriage is stu ck. When you open the to p cover, [...]

Printhead Problem - The pr inthead appears to be missing or da maged Use the followin g to correct the error: Advanced printhead mainten ance Incompatible Printhead The printhead instal led is not intended for us e in this printer, or it may be d amaged Use the followin g to correct the error: • Advanced printhead m aintenance • Supplies Printh[...]

3. Remove all of th e ink cartridges and pla ce them on a piece of pa per with the ink opening point ing up. 4. Lift the latch h andle on the print carria ge. 5. Remove the pr inthead by lifting it straight up. Chapter 5 114 Maintain and troubleshoot[...]

6. Clean the print head. There are three areas of t he printhead that need to be cleaned: the plast ic ramps on both sides of th e ink nozzles, the edge betw een the nozzles and the electrical contacts, and t he electrical contact s. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch[...]

b . Use a fresh, ligh tly dampened, lint-f ree cloth to wipe any accu mulated ink and debris from the edge between the nozzle s and the contacts. c . Use a fresh, lightly d ampened, lint-free cl oth to wipe the plastic ram ps on both sides of the no zzles. Wipe away from the nozzles. d . Wipe the prev iously cleaned areas dry wit h a dry lint-free [...]

7. Clean the electrical contacts insid e the product. To clean the elec trical contacts in the pro duct a . Lightly dampen a clean, lint-free cloth with bottled o r distilled water. b . Clean the elect rical contacts in the pro duct by wiping with the cloth from top to bottom. Use as ma ny fresh, clean cloths as neces sary. Clean until no ink shows[...]

9. Carefully lower the latch handle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges. Lea ving the latch hand le raised can result i n incorrectly seated i nk cartridges and problems print ing. The latch must remain down in order to correctl y install the ink cartridges. 10. Using the colored shap ed icons for hel[...]

HP recommend s you have a replacem ent available for whe n print quality b ecomes no longer acce ptable. Use the followin g to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts and indicators provi de estimates for planning purpose s only. When you receive a low-ink alert s, consider having a replacement cartridg[...]

Cartridge Problem Choose your error • The followi ng cartridge appears to be missing or damaged • Cartridge(s) in Wrong Slo t - The following cartridges are in the wrong slots The following cartridge appears to be missing o r damaged Use the followi ng to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts an d[...]

Paper Jam There is a paper jam (or misfeed). Clear the jam and press the Resume button on the printer Use the followin g to correct the error: Clear a jam in the device The printer is out o f paper. Load more paper and press the Res ume button on the front of th e printer Use the followin g to correct the error: Load media Incompatible Cartridge(s)[...]

3. On the Printer menu, make sure there are no check marks next to Pause Printi ng or Use Printer Offline . 4. If you made any change s, try to print again. To check if the pr inter is pau sed or offlin e (Mac OS X) 1. Click System Prefe rences , click Print & Fax , a nd then click sele ct the printer you want to use. 2. Double-click the icon f[...]

www.hp.com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for technical su pport. Errors (Windows) 123[...]

6 Control-panel lights reference The control-panel li ghts indicate status and are useful fo r diagnosing printing problems. This section cont ains information abou t the lights, what the y indicate, and wh at action to take if necessary. • Interpretin g control-panel li ghts Interpreting control-panel lights 1 Power button and light 2 Resume but[...]

For more in formation, v isit the HP W eb site ( www.hp.com/suppo rt ) for the latest troubleshootin g information, or prod uct fixes and up dates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. • Connect the power ca ble. • Press ( Power button). The Power light is on. The device is re[...]

Light description/Light pattern Explanation and recommended action loaded. For more information, see Print on special and custom- sized media The Power light and the Resume light are on. A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, fro[...]

Light description/Light pattern Explanation and recommended action The Power light blinks and the ink cartridge lights blink one after the other, from left to right. The printhead is incompatible . • Ensure the indicated printhead is properly installed. • If the error persists, replace the printhead. The Power light is on and one or more of the[...]

Light description/Light pattern Explanation and recommended action The Power light and one or more of the ink cartridge lights blink. One or more of the ink cartridges are faulty, need attention, incorre ct, missing, damaged, or incompatible. • Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert t[...]

Light description/Light pattern Explanation and recommended action The Power light is on, and the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. Replace the existing ink cartridges to avoid poor print quality[...]

Light description/Light pattern Explanation and recommended action To conti nue printin g using the existi ng ink cartridges, press ( Resume button). • You have just i nstalled a new printhead and the ink in the ink cartridge is low. There might be insufficient ink to initialize the printhead. Make su re the in dicated ink cartridge is properly i[...]

A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Accessories • Supplies Order prin ting s[...]

Ink cart ridges Ordering cartridges online is not supported in all coun tries/regions. However, many countries have information on ordering by telephone, locating a lo cal stor e and printing a sh opping list. In addition, you can select the 'How to Buy' option at the top of the w ww.hp.com/buy/supplies page to obtain information about pu[...]

B Support and warranty The information in Maintain and troubleshoot sugg ests solutions to common problems. If your device is not operating correctly and those suggestions did no t solve your problem, try using one of the following support services to obtain assistance . This section contains the following topics: • Obtain electronic support • [...]

Obtain HP telephone support During the warranty period, you may obtain assistance from the HP C ustomer Care Center. NOTE: HP does not provide telephone suppo rt for Linux printing. All support is pro vided online at the following web site: https://launchpad.net/hplip . Click the Ask a question button to begin the support process. If you are using [...]

• Valuable trouble shooting information for comm on problems • Proactive device updates, sup port alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availabi lity vary by device, country/region, and language. HP support by phone The phone support numbers and associated co sts list[...]

Telephone supp ort numbers For the most current list of telephone suppor t numbers, see www.hp.com/suppor t . Appendix B 136 Support and warranty[...]

Placing a call Call HP support while you are in front of the com puter and the HP device. Be prepared to provid e the following information: • Model numb er (located on the label on the front of the device) • Serial number (located on the back or bottom of the device) • Messages that appear whe n the situation occurs • Answers to these que [...]

For instructions on how to pack your product for exchange, se e Pack the device . HP Korea customer support Appendix B 138 Support and warranty[...]

Hewlett-Packard limited warranty statement Hewlett-Packard limited wa rranty statement 139[...]

Ink cartridge warranty information The HP cartridge warranty is applicable when the pro duc t is used in its designated HP printing device. This warranty does not cove r HP ink products that h ave been refilled, remanufactured, refur bished, misused, or tampered with. During the warr anty period the product is cove red as long as the HP ink is no t[...]

▲ Lift the output tray, and gently pull it out of the device. Pack the device Complete the following steps after y ou have prepar ed the device for shipment. To pack the device 1. If available, pack the device for shipment by usi ng the original packaging materials, or use the packaging materials that came with your replacement device. If you do [...]

C Device specifications For media and media-handli ng specifications, see Understand specifications for supported med ia . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Print resolution •[...]

Device memory 64 MB built-in RAM, 32 MB built-in Flash ROM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ . Operating system compatibility • Windows 2000 Service Pack 4, Wind ows XP Serv ice Pack 1, Windows XP x64 Service Pack 1, Windows Vista [...]

Network p rotocol spec ifications Network operating system compatibility • Windows 2000, Windows XP (32-bit) (Profession al and Home Editions), Windows XP Professional x64 • Mac OS X (10.4.11 and higher,10.5.x) • Microsoft Windows 2000 Server Terminal Servic es with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2000 Server [...]

Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 1 04° F) Recommended operating conditions: 15° to 32° C (5 9° to 90° F) Recommended relative humidity: 25 to 75% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% nonconde[...]

D Regulatory information This section contains the following topics: • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow er cord • Toxic and hazardous substance table • LED indicator statement • Regulatory information for wireless products • Re[...]

Notice to users in Korea VCCI (Class B) compliance st atement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 147[...]

LED indicator statement Regulatory information for wireless produ cts This section contains the following regulatory information pertaining to w ireless products: • Exposure to radio frequency radiation • Notice to user s in Brazil • Notice to users in Canada • Notice to user s in Taiwan • European Union regulatory notice Exposure to ra d[...]

Notice to us ers in Taiwan European Un ion regulato ry notice Regulatory information for wireless products 149[...]

Regulatory model numb er For regulatory identification purposes, you r pr oduct is assigned a Regulatory Model Number. T he Regulatory Model Number for your product is SNPRC-08 02-01 (HP Officejet 6000 Printer) or SNPRC-0802-02 (HP Officejet 6000 Wireless Printe r). This regulatory number should not be confused with the marketing name (HP Office je[...]

Declaration of conformity 151[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing qualit y products in an environmentally sound manner. Design for recycling has been inco rporated into this product. The numb er of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimil ar materials have been designed to[...]

Disposal of waste equipmen t by users in private household s in the European Union Power co nsumptio n Power usage drops significantly while in Sleep mode, which saves natural resou rces and saves money without affecting the high performance of this pr oduct. To determine the ENERGY STAR® Environmental product stewardship p rogram 153[...]

qualification status for this product see the Product Data She et or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar . Third-party license agreements This section contains the following topics: • Expat • OpenSSL • SHA2 Expat Copyright (c) 1998, 1999, 2000 Thai Open Sou rce Software Center Ltd Permission is[...]

Redistribution and use in source an d binary form s, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright n otice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce t he above copyright notice, this[...]

NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPEC IAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PR OCUREMENT OF SUB STITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROF ITS; OR B USINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTR[...]

Issue date: 04/30/2005 Copyright (C) 2005, 2007 Olivie r Gay (olivier.gay@a3.epfl.ch) All rights reserv ed. Redistribution and use in source an d binary form s, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions[...]

Index A accessibility mobility 10 support 10 visual 10 accessories installation 14 ordering 131 part numbers 131 self-test diagnostic page 40 turn on and off in driver 14 warranty 139 acoustic emissions 145 Add Printer installation 45 administrator settings 32 after the support period 137 align printhead 98 B blank pages, troubleshoot print 67 C ca[...]

European Union, equipment disposal 153 EWS. See embedded Web server F fonts supported 142 H head 96 help 133 see also custome r support HP Company notices 3 HP Printer Utility (Mac OS X ) administrator settings 33 opening 37 panels 38 HP Solution Cent er 37 humidity specifications 145 I ink low 79 streaks on the back of paper 92 ink cartridges chec[...]

ordering 132 printing on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support 142 phone customer support 134 phone support 135 phone support period period for support 135 photo media sizes supported 21 photos borderless printing 29 paper guidelines 19 poor printout quality 80 ports, specifications 142[...]

physical 142 processor and memory 142 storage environment 145 system requirements 143 speed troubleshoot print 66 status self-test diagnostic page 40 supplies 32 storage environment specifications 145 supplies ordering online 131 self-test diagnostic page 40 status 32 yields 142 support. See customer support support process 134 system requirements [...]

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P odr ę cznik u ż ytk o w nik a © 2009 He wlett-P ack ard De velopment C ompany , L .P . www .hp.com/support[...]