HP (Hewlett-Packard) 2760p manual

HP EliteBook 2760p Tablet PC Maintenance and Service Guide[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the United States and other countries. Microso ft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a t[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of overheating the computer, do not place the computer directly on you r lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surfac e, such as an adjoining optional printer, or a soft surface, such as pi[...]

iv Safety warning notice[...]

Table of contents 1 Product description .......... ... ............... .............. ................ .......... ................ .............. ...... ... 1 2 External component identification .......... ............ ............. ........... ............ ............. ............ .. 6 Top ..... ............ ............ .............. .........[...]

Component r eplacement p rocedure s ....................................... ................................................. 40 Service tag .. ......... .......... .......... ............ .......... ........... .......... ........ .......... .......... ....... 40 Computer feet ........... .......... ........... .......... ........ ........... ....[...]

7 Backup and recovery ............... ........................... ......................... ........................ ........... 9 7 Backing up your information ............. ............ ............ ............ ............ ............. ............ ............ . . 97 Performing a recovery ..................... ........................ .......[...]

viii[...]

1 Product description Category Description Product name HP EliteBook 27 60p Tablet PC Processors Intel® 2nd Gen eration Core™ i 7 processors (soldered to system board) i7-2620M, 2.7-GHz (turbo up to 3 .4-GHz) Dual-Core processor, 4 MB L3 cache, 35W Intel 2nd Generation Core i5 processors (soldered to s ystem board) i5-2410M, 2.3-GHz (turbo up to[...]

Category Description Hard d rives Supports 7-mm (2.5 in) hard drives Customer-accessible Supports the following SATA drives: ● 500 GB, 7200 rpm hard drive ● 320 GB, 7200 rpm hard drive ● 320 GB SED, 7200 rpm hard drive ● 250 GB, 7200 rpm hard drive Supports the following solid-stat e drives: ● 256 GB ● 160 GB ● 128 GB Audio/Visual Int[...]

Category Description Subscriber identity module (SIM) securi ty (customer-accessible in battery bay) Qualcom 3000 HSPA/CDMA with GPS support (sel ect models only ), (not available in China) Ericsson 5521 HSPA+ (Sonic) Integrated wire less personal area network ( WPAN) options by way of 2.1 Bluetooth® module: Supports “no WPAN” option Broadcom [...]

Category Description 65W travel AC adapter Support for the following batteries: 6-cell, 2.0 Ah (44 Whr) Li-ion battery with fu el gauge LEDs 6-cell, 2.0 Ah (39 Whr) Li-ion Long Life battery (select models only) Supports optional HP2700 Ultra-Slim Battery HP Fast Charge Technology Security Integrated fingerprint reader Integrated smart card reader ([...]

Category Description DRDVD Windows 7 Web-only support: Windows XP Professional 32 Windows XP Tablet Edition Windows Vista Business 32 or 64 Windows Vista Enterprise 32 or 64 Windows 7 Enterprise 32 or 64 Windows 7 Ultimate 32 or 64 Certified: Microsoft WHQL Novell SuSE Linux Serviceability End-user replaceable parts: AC adapter Battery Hard drive M[...]

2 External component identification Top TouchPad Component Descriptio n (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions[...]

Lights Component Description (1) Caps lock light On: Caps lock is on. (2) TouchPad light ● Off: TouchPad is on. ● Amber: TouchPad is off. (3) Mute light ● White: Computer sound is on. ● Amber: Computer sound is off. (4) Volume down light White: The computer vo lume is being decreased. (5) Volume up light White: The computer vo lume is being[...]

Component Description (8) Battery light ● White: A battery is clo se to full charge capacity. ● Amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery le vel, the battery light begins blinking rapidly. ● Off: If the computer is plug ged into an external power sourc[...]

Buttons Component Description (1) Volume mute button Mutes and restores speaker sound. (2) Volume down button Decreases computer volume. (3) Volume up button Increases computer volume. Top 9[...]

Keys Component Description (1) esc key Displays system in formation when pressed in c ombination with the fn key. (2) fn key Executes frequently used s ystem functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortc [...]

Front Component Description (1) Webcam light On: The webcam is in use. (2) External WWAN antenna button Opens the exte rnal wireless wide area network (WWAN) antenna. (3) External WWAN antenna Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (4) Power switch ● When the computer is off, slide t he switch to[...]

Right Component Description (1) Fingerprint reader (select models only) Allows a fingerprint logon to Windows ins tead of a password logon. (2) QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Micro soft Windows, press the button to open the default Web browser. ● Wh[...]

Component Description (6) RJ-11 (modem) jack (sel ect models only) Connects a modem cable. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left Component Descript ion (1) Media Card Reader Sup[...]

Component Descript ion (7) 1394 port Connects an optional IEEE 1394 or 139 4a device, such as a camcorder. (8) USB charging port Provides power to a USB device, such as an optional external MultiBay , if used with a powered USB cable. Display Component Description (1) WWAN antennas (2)* (s elect models only) Send and receive wireless sign als to co[...]

Component Description (6) Touch screen Allows you to perform cert ain actions using your fingers or the digitizer pen. (7) Ambient light sensor Automatically adjusts the display bright ness based on the lighting conditions in your environment. (8) Internal microphones (2) Record sound. *The antennas are not visible from the outside of the comput er[...]

Rear Component Description (1) Jog dial In slate mode, functions like the enter key and the up and down arrows on a st andard keyboard. ● Press inward to enter a command. ● Rotate up to scroll up. ● Rotate down to scroll down. (2) esc button In slate mode, allows you to exit or escape out of an application. (3) Rotate button In slate mode, sw[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless su bscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automat ically to cool internal components and prevent overheating. It is norma[...]

3 Illustrated parts catalog Serial number label location When ordering parts or requesting information, the serial number labe l, located inside the battery bay, provides important information that you ma y need when contacting technical support . Component D escription (1) Product name The product name affixed to the front of your computer. (2) Se[...]

Computer major components Computer major components 19[...]

Item Description Spare part number (1) External antenna 657835-001 (2) Dis play as sembly (includes 2 WLAN antenna transceivers and cables and 2 WWAN ante nna transceivers and cables) 30.7 cm (1 2.1 in) WXGA, LED, AntiGlare touch s creen display 649753-001 30.7 cm (1 2.1 in) WXGA, LED, AntiGlare touch screen display for use outdoors 649754-001 (3) [...]

Item Description Spare part number For use in Sweden and Finland 649756-B71 For use in Switzerland 649756-BG1 For use in Taiwan 6497 56-AB1 For use in Thailand 649756-281 For use in Turkey 649756-141 For use in the United Kingdom 649756-031 For use in the United States 649756-001 (5) Memory modules (PC3-10600, 1333-MHz, DDR3) 8-GB 634091-001 4-GB 6[...]

Item Description Spare part number ● Equipped with Second Generation Intel Core i7-2620M Dual-Core processor [2.7 GHz (turbo up to 3.4 GHz), 4 MB L3 cache] 649748-001 For use only in Russia and th e People's Republic of China: ● Equipped with Second Generation Intel Core i5-2410M Dual-Core processor [2.3 GHz (turbo up to 2.9 GHz), 3 MB L3 [...]

Item Description Spare part number 1 GB 639738-001 (26) WLAN module Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter ● For use in North America and Latin America 582564-001 ● For use in Europe and Asia 582564-002 Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter 593836-001 Intel Centrino Advanced-N 6205 a/b/g/n 631954-001 (27) Li-ion battery (with char[...]

Plastics Kit Item Desc ription Spar e part number Plastics Kit 649764-001 (1) VGA bracket (2) Display hinge cover (3) ExpressCard slot protective insert (4) Service access co ver (5) RJ11 door 24 Chapter 3 Illustra ted parts ca talog[...]

Cable Kit Item Descri ption Spare part n umber Cable Kit 649758-001 (1) RJ-11 connector cabl e (2) Bluetooth module cable (3) Audio cable (4) TouchPad connector cable (5) Volume connector cable Cable Kit 25[...]

Mass storage devices Description Spare part n umber Hard d rives (includes bracket) 320 GB SED, 7200 rpm, 7 mm (2.5 in) 656621-001 320 GB, 7200 rpm, 7 mm (2.5 in) 656620-001 250 GB, 7200 rpm, 7 mm (2.5 in) 656619-001 128 GB solid-state drive (SSD) 653017-001 160 GB SSD 653018-001 26 Chapter 3 Illustra ted parts ca talog[...]

Miscellaneous parts Description Spare part number AC adapter 65W AC travel adapter (for use only in Japan) 592814-001 65W Smart AC adapter, RC V, 3W 609939-001 65W Smart AC adapter, RC V, EM. 3W 609948-001 Rubber Kit (includes feet) 649765-001 HP 2740 Ultra-Slim Expansion Base 606172-001 Power cords For use in Argentina 490371-D01 For use in Austra[...]

Description Spare part number For use in the United States 490371-0 01 Screw Kit ● Phillips 2.5×8.0 captive screw ● Phillips 2.0×7.0 captive screw ● Phillips 2.0×3.0 captive screw ● Phillips 3.0×2.5 screw ● Phillips 2.5×3.0 screw ● Phillips 2.5×6.0 screw ● Phillips 2.0×4.0 screw ● Phillips 2.0×3.5 screw ● Phillips 2.0×3.0[...]

Sequential part number listing Spare part number Description 454668-001 6-cell, 39 Whr, 2.0 Ah, Li-ion battery (with charging indicator) 490371-001 Power cord for use in North America 490371-011 Power cord for use in Aus tralia 490371-021 Power cord for use in Eu rope, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom [...]

Spare part number Description 592814-001 6 5W AC travel Adapter (for use in Japan) 593592-001 6-cell, 44 Whr, 2.0 Ah, Li-ion battery (with charging indicator) 593836-001 Broadcom 431 3AGN 802.11a/b/g/n 1x1 Adapter: For use in Alban ia, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barb[...]

Spare part number Description 631954-001 Intel Centrino Advanced-N 6205 a/b/g/n W LAN module for use in Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermu da, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, B[...]

Spare part number Description 634400-001 Qualcomm Gobi 3000 HSPA /CDMA WWAN module with GPS for us e in Albania, Algeria, Angola, Antigua and Barbuda, Ar gentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Be lgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, [...]

Spare part number Description 649756-051 Keyboard with TouchPad and pointing stick for use in France (includes buttons and cables) 649756-061 Keyboard with TouchPad and pointing stick for use in Italy (includes buttons and cables) 649756-071 Keyboard with TouchPad and pointing stick for use in Spain (includes buttons and cables) 649756-081 Keyboard[...]

Spare part number Description 649760-001 System board shield 649762-001 Audio connector board 649764-001 Plastics Kit 649765-001 Rubber Kit (includes feet) 649766-001 Screw Kit 649767-001 Speaker assembly 649768-001 Top cover ass embly (includes TouchPad board, QuickWeb button, and capacitive board) 649769-001 RTC battery 653017-001 128 GB solid-st[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of th e cons iderations tha[...]

Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Impr oper cable placement ca n damage the comput er. Cables must b e handled with extre me care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion[...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sens itive to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitiv ity. Networks built into many integrated circuits provide some protection, bu t in many cases, ESD contains en ough power to alter device para meters or melt sil[...]

Packaging and transporting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, bags , or boxes. ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their conta[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

Component replacement procedures This chapter provides remova l and replacement procedures. There are as many as 43 screws in 12 diffe rent si zes, that must be remove d, replaced, or loosened when servicing the co mputer. Make special note o f each screw size and location during removal and replacement. Service tag When ordering parts or requestin[...]

Computer feet The computer feet are adhesive-bac ked rubber pads. The feet are includ ed in the Rubber Kit, spare pa rt number 649765-001 . There are four rubber feet that attach to the base en closure in the locations illust rated bel ow. Component re placement procedures 41[...]

Pen Description Spare part n umber Digitizer pen with eraser (includes tether) 606899-001 Remove the pen: 1. Position the computer right-side up , with the left side toward you. 2. Pull the loop on the tether until it is large enou gh to pass the pen through it , and then pull the pen through the loop (1) . 3. Remove the pen and tether from the com[...]

Battery Description Spare part n umber 6-cell, 44 Whr, 2.0 Ah, Li-ion battery 454668-001 6-cell, 39 Whr, 2.0 Ah, Li-ion battery 593592-001 Before disass embling the computer, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the opera[...]

Service access cover NOTE: The service access cover is included in the Pl astics Kit, spare part number 649764-001. Before removing the service access cover , follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. [...]

Primary memory module Description Spare part n umber 2 GB (PC3-10600, 1333 MHz, DDR3) 621565-001 4 GB (PC3-10600, 1333 MHz, DDR3) 621569-001 8 GB (PC3-10600, 1333 MHz, DDR3) 634091-001 Update BIOS before adding memory modules Before adding new memory, ma ke sure you update the comp uter to the latest BIOS. CAUTION: Failure to update the computer to[...]

2. Remove the memory module (2) by pulling the module aw ay from the slot at an angle. NOTE: Memory modules are designed with a notch (3 ) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary memory modul e. 46 Chapter 4 Removal an d replacement procedures[...]

SIM NOTE: This section applies only to comp uter models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it mu st be removed before disa ssembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you ar [...]

Hard drive NOTE: The hard drive spare p art kits include the bracket and the screws. Description Spare part n umber 320 GB, 7200 rpm, 7 mm (2.5 in) SED hard drive 656621-001 320 GB, 7200 rpm, 7 mm (2.5 in) hard drive 656620-001 250 GB, 7200 rpm, 7 mm (2.5 in) hard drive 656619-001 160 GB solid-state drive (SSD) 653018-001 128 GB SSD 653017-001 Befo[...]

3. Lift the hard drive (2) to remove it from the computer. 4. If it is necessary to replace the hard drive brac ket, remove the four Phillips M2.5x3.0 screws (1) that secure the bracke t to the hard drive. 5. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to r easse mble and install the hard drive. Compone[...]

WLAN module CAUTION: The WLAN module and the WWAN mo dule are not interchangeable. Description Spare part n umber Broadcom 43224 802.11 a/b/g/n 2x2 WiFi A dapter: For use in Antigua and Barbuda, Argentina, Aruba, the Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, the British Virgin Islands, Canada, Cayman Islands, Chile, Colomb ia, Costa Rica[...]

Description Spare part n umber Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module: For use in Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, A ustrali a, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermu da, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Fa[...]

Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module and disengage them from the channels (2) holding them in place. NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” termina l. The white WLAN antenna cable is connected to th e WLAN module “ Aux” terminal . 2. Remove[...]

WWAN module CAUTION: The WWAN module and the W LAN module ar e not interchangeable. Description Spare part n umber Ericsson 5521 HSPA+ WWAN modu le 632155-001 Qualcomm Gobi 3000 HSPA/ CDMA WWAN module with GPS ( not available in China) 634400-001 Before removing the WWAN modu le, follow these s teps: 1. Shut down the computer. If you ar e unsure wh[...]

3. Remove the WWAN mod ule (4) by pulling the module away from the slo t at an angle. NOTE: WWAN modules are des igned with a notch (5) to prevent incorrect insertion. Reverse this procedure to ins tall the WWAN module. 54 Chapter 4 Removal an d replacement procedures[...]

Keyboard For use in: Spare part number For use in: Spare part number Keyboard with TouchPad and pointing stick (includes butt ons and cables): Belgium 649756-A41 Northwest Africa 649756-DW1 Brazil 649756-201 Portugal 649756-131 Bulgaria 649756-261 Russ ia 649756-251 Denmark 649756-081 Saudi Arabia 649756-171 France 649756-051 Slovakia and The Czech[...]

2. Remove the two screw caps (1) and loosen the five captive screws (2) that secure the keyboard to the comp uter. 3. Turn the computer right-side up, with the front toward you. 4. Open the display as far as possible. 5. Insert a flat tool under the back edge (1) of the keyboard near the di splay hinge. Gently lift the rear edge of the keyboard (2)[...]

6. Holding the keyboard at an angle, lift the keyboard (1) far enough to gain access to the c ables underneath and release the zero insertio n force (ZIF) connector (2) to which the pointing stick cable is attached to the system board and remove the point i ng stick ZIF cable (3) from the connector. 7. Flip the keyboard over to the left and lay it [...]

8. Release the ZIF connector to whic h the pointing stick cable is a ttached, and then disconnect the cable (4) from the keybo ard. 9. Remove the keyboard. Reverse this procedure to install the keyboard. Secondary memory mo dule Description Spare part n umber 1 GB (PC3-10600, 1333 MHz, DDR3) 639738-001 2 GB (PC3-10600, 1333 MHz, DDR3) 621565-001 4 [...]

3. In the Enter a product name/number box, type the computer model information, and then click Search . 4. Click the link for the computer model. 5. Select the operating system, and then click Next . 6. Under Step 2: Sele ct a Download , click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Down load button, and then follow [...]

2. Remove the memory module (2) by pulling the module aw ay from the slot at an angle. NOTE: Memory modules are designed with a notch (3 ) to prevent incorrect insertion into the memory module slot. Reverse this procedure to inst all a secondary memory module. Top cover The top cover kit includes the To uchPad board and capacit ive board. Descripti[...]

c. Remove the keyboard (see Keyboard on page 55 ) d. Remove the secondary memory module (see Secondary memory module on page 58 ) Remove the top cover: 1. Turn the compute r upside-down, with the front toward you. 2. Remove the two Torx 8M 2.0×7.0 sc rews (1) located in the bottom feet. You do not need to remove the feet. 3. Remove the two screw c[...]

8. Remove the two Phillips M2.5x7.0 screws (5) . 9. Lift the rear edge (1) of the top cover. 10. Disengage the top cover from the computer, and then lift the top cover (2) up and off the computer. NOTE: A small plastic brace for the VGA port rests below the top cover. Simply lift the brace. 62 Chapter 4 Removal an d replacement procedures[...]

11. Remove the Phillips M2.0x2.0 screw (1) from the volume control boar d and slide the vo lume control (2) out from the tab. Reverse this procedure to install the top cover. Component re placement procedures 63[...]

TouchPad board NOTE: The TouchP ad board is availa ble with the top c over kit, spar e part number 6 49768- 001. Before removing the TouchPad board, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect[...]

RTC battery Description Spare part n umber RTC battery 649769-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. [...]

Display assembly The display assemblies include two WLAN antenna transceivers and cables and two WWAN antenna transceivers and cable s. Description Spare part number 30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly 649753-001 30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly for use outdoors 649754-001 Before [...]

2. Remove the two Torx 9 M2.0×5.0 screws that secure the hinge co ver to the computer. 3. Position the computer right-side up, with the rear toward you. 4. Slide the hinge cover away from the computer. Th e hinge cover is available in the Plastics Kit, spare par t number 649764 -001. 5. Position the computer right-side up, with the fr ont toward y[...]

8. Disconnect the display cable (3) from the system board. CAUTION: Support the display as sembly when removing the display screws in the following step. Failure to support the display assembly ca n result in dam age to the assembly and ot her componen ts. 9. Remove the two Phillips M2.5x6.0 screws (1) that secure the displa y assembly to the base [...]

12. Lift the display straight up to re move it from the base enclosu re (4) . Reverse this procedure to reassemble and install the display assemb ly. System board shield Description Spare part n umber System board shield 649760-001 Before removing the sys tem board shield, f ollow these steps: 1. Shut down the computer. If you ar e unsure whether t[...]

f. Remove the top cover (see Top cover on page 60 ) g. Remove the displa y assembly (see Display assembly on page 66 ) Remove the system board shield: 1. Position the computer right-side up, with the front toward you. 2. Remove the four Phillips M2 .5×3.0 s crews (1) and (2) that secure the shield to the base enclosure. 3. Slide the shield f rom t[...]

Before removing the modem module, fo llow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the computer by firs t unplugging t[...]

Bluetooth module NOTE: The Bluetooth modu le spare part kit does not in clude a Bluetooth module ca ble. The Bluetooth module cable is included in the Cable Kit, spare part number 6497 58-001. See Cable K it on page 25 for more Cable Kit spare part number information. Description Spare part n umber Bluetooth module 537921-001 Before removing the Bl[...]

3. Disconnect the Bluetooth module cable from the Bluetooth module (2) and remove the module. Reverse this pr ocedure to reassemble an d install th e Bluetoo th module. Latch assembly NOTE: The Latch Kit inclu des the latch , bracket, tw o screws, and s pring. Description Spare part n umber Latch Kit 597837-001 Before removing the latch assembly, f[...]

f. Remove the top cover (see Top cover on page 60 ) g. Remove the displa y assembly (see Display assembly on page 66 ) NOTE: The latch mechanism includes a small spri ng. Note the location of the spring. Remove the latch assembly: 1. Position the computer right-side up, with the front toward you. 2. Detach the spring (1) from the latch. 3. Remove t[...]

3. Disconnect the power from the computer by firs t unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Remove the battery (see Battery on page 43 ) b. Remove the service access cover (see Service access cover on page 44 ) c. Remove the WLAN module (see WLAN modu[...]

Audio board Description Spare part n umber Audio connector board 649762-001 Before removing the audio conne ctor board, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connec[...]

3. Remove the Phillips M2.0×3.5 screw (3) that secures the audio co nnector board to the b ase enclosure and lift the board (4) . Reverse this procedure to inst all the audio connector board. Component re placement procedures 77[...]

Smart card reader Description Spare part n umber Smart card reader 597839-001 Before removing the smart card reader, follow these s teps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connecte[...]

3. Lift the smart card reader out of the chassis (3) . NOTE: Adhesive secures the reader to the base en closure. You must break the adhesion to remove the reader. 4. Remove the Bluetooth cable by disconnecting the ZIF cable (1) securing the Bl uetooth module to the system board and thn lift the cable (2 ) . Reverse this procedure to ins tall the sm[...]

System board NOTE: The system board sp are part kits include replaceme nt thermal material. Description Spare part n umber For use in all countries and regions except Russia and the People's Republic of China: ● Equipped with Intel Core i7-2620M 2620M , 2.7 GHz (turbo up to 3.4 GHz) processor, 4 MB L3 cache, 35W 649748-001 ● Equipped with [...]

j. Remove the RTC battery (see RTC battery on page 65 ) k. Remove the displa y assembly (see Display assembly on page 66 ) l. Remove the system board shield (see System board shield on page 69 ) m. Remove the smart card reader (see Smart card reader on page 78 ) When replacing the system board, be sure that the following compo nents are rem oved fr[...]

5. Lift the right side of the system board, and remove it from the base enclosure (3) . Reverse this procedure to ins tall the system board. Fan/heat sink assembly The heat sink spare part kit includes re placement thermal material. Description Spare part n umber Fan/heat sink assembly 649759-001 Before removing the fan/heat si nk assembly, follow [...]

f. Remove the WLAN module (see WLAN module on page 50 ) g. Remove the WWAN module (see WWAN modu le on page 53 ) h. Remove the keyboard (see Keyboard on page 55 ) i. Remove the top cover (see Top cover on page 60 ) j. Remove the RTC battery (see RTC battery on page 65 ) k. Remove the displa y assembly (see Display assembly on page 66 ) l. Remove th[...]

5. Remove the fan/heat sink assembly (2) . NOTE: The thermal material must be thoroughly cl eaned from the surfaces of the heat sink (1) and processor (2) each time the heat sink is removed. Ther mal material is included with fan/heat sink assembly and system board spare part kits. Reverse this procedure to install the fan/heat sink assembly. 84 Ch[...]

5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-b ased utility that can be us ed even when the operating syst em is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mous e connected to a USB port can be u[...]

To exit Computer Setu p menus, ch oose one of the follow ing methods: ● To exit Computer Setup menus withou t saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Fi le > Ignore Changes a nd Exit , and then press ente[...]

Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ● View identification information fo r the computer and the batteries in the system. ● View s[...]

Select To do this Ignore Changes and Exit Cancel any changes entered du ring the current session. Then exit and restart the computer. Save Changes and Exit Save any changes entered during the current ses sion. Then exit and restart the computer. You r changes go into effect when the compu ter restarts. Security menu NOTE: Some of the menu items lis[...]

Select To do this Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay. CAUTION: If you run Disk Sanitizer, the data on the selected drive is destroyed permanently. System IDs Enter a user-defined computer asset tracking number and ownership tag. Computer Setup menus 89[...]

System Configuration menu NOTE: Some of the listed System Configuration opti ons may not be supported by your computer. Select To do this Language Change the C omputer Set up language. Boot Options ● Set a startup menu delay (in seconds). ● Set the MultiBoot Express popup delay (in seconds). ● Enable/disable custom logo (disabled by default).[...]

Select To do this NOTE: Availability of these options varies by computer model. ● Enable/disable secondary batte ry fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authen tication on HP QuickLook boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● E[...]

Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled b[...]

Select To do this AMT Options NOTE: All AMT options are disabled by default. ● Enable/disable firmware verbosity. ● Enable/disable AMT setup prompt (Ctrl-P). ● Enable/disable USB key provisioning support. ● Enable/disable unconfigur e AMT on next boot. ● Select terminal emulation mode: ◦ ANSI ◦ VT100 ● Enable/disable firmware progre[...]

6 Specifications Computer specifications Metric U.S . Dimensions Length 21.2 cm 8.35 in Width 29.0 cm 11.4 in Height (front to rear) 3.2 cm 1.27 in Weight (equipped with 1 DIMM, 6-cell battery, WLAN module) 1.8 kg 3.97 lbs Input power Operating voltage 18.5 V dc @ 3.5 A – 65 W Operating current 3.5 A Temperature Operating 5°C to 35°C 41°F to 9[...]

30.7-cm (12.1-in), WXGA display specifications Metric U.S. Dimensions Height 16.3 cm 6.4 in Width 26.1 cm 10.3 in Diagonal 30.7 cm 12.1 in Surface treatment An ti-glare Number of colo rs Up to 16.8 million Contrast ra tio 400:1 (ty pical) Bright ness 200 nits (typical) Pixel resolution Pitch 0.204 mm Format 1280 × 800 Configuration RGB vertical st[...]

128-GB* 160-GB* 250-GB* 320 -GB* Single track 3 ms 3 ms 1.5 ms 1.5 ms Average 13 ms 13 ms 11 ms 11 ms Maximum 24 ms 24 ms 22 ms 22 ms Logical blocks 250,069,680 312,581,808 488,3 97,168 625,142,448 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5°C to 35°C 5°C to 35°C 5°C to 35°C 5°C to 35°C *1 GB = 1 billio[...]

7 Backup and recovery To protect your information, use Windows Backup an d Restore to back up ind i vidual files and folders, back up your entire hard drive (select models only), create system repair discs (selec t models only), or create system re store points. In case of system fa ilure, you can use the backup files to restore the contents of you[...]

To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+fn+prt . To copy the entire scre en, press fn+prt sc . 3. Open a word-processing document, and t hen select Edit > Paste . The screen image is added to the document. 4. Save the document. ● When backing up to dis[...]

NOTE: If you are unable to boot ( start up) your comp uter and you cannot use the system repair discs you previously created (sel ect models only), you must purchase a Wi ndows 7 operat ing system DVD to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows 7 operating system DVD (purchased[...]

Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have create d and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory m[...]

6. Select Repair your computer . 7. Follow the on-screen instructio ns. Performing a recovery 101[...]

8 Power cord set requirements The wide range input feature of the computer permit s it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer me ets the requirem ents for use in the country or region where the equipment is purchased. Power cord sets for use [...]

Country/region Accredited agency Applicable note number The People's Republ ic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conducto r si ze. Power cord set fittings (appliance coupler and wall plug[...]

9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulati ons in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging [...]

Perform the following steps: 1. Remove the (1) and screws (2) that secure the display be zel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel dise ngages from the display a ssembly. 3. Remove the display bezel 3. Display 105[...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel as sembly to the display enclosure. 6. Remove the displa y pane l assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that se cure the displa[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the d[...]

17. Remove the backlight fram e from the display panel. WARNING! The backlight c ontains mercury. Exercise caution when removing and handling the backlight to av oid damaging this c omponent an d causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove th[...]

22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD pane l. 24. Recycle the LCD panel and backlight. Display 109[...]

Index Symbols/Numerics 1394 port, identifying 14 A Accessory battery connector identifying 17 Accessory battery connector door identifying 17 Ambient light sensor, identifying 15 AMT options 93 AMT setup prompt (Ctrl-P) 93 firmware progress event support 93 firmware verbosity 93 initiate Intel CIRA 93 terminal emulation mode 93 unconfigure AMT o n [...]

drive light 7 DriveLock password 88 DriveLock, automatic 88 drives, boot order 90 drives, preventing damage 36 E electrostatic discharge 37 embedded num eric keypad, identif ying 10 esc button identifying 16 esc key, identif ying 10 Ethernet, product description 2 Execution Disable 90 ExpressCar d slot identifying 13 ExpressCard slot insert, illust[...]

pointing device, product description 3 pointing stick 6 pointing stick buttons 6 port options 92 1394 port 92 eSATA port 92 ExpressCard slot 92 flash media reader 92 Smart card slot 92 USB por t 92 ports 1394 14 external monitor 16 product description 3 USB 12 USB charging 14 USB chargingt 14 power connector, identifying 16 power cord set requireme[...]

system fan 90 system IDs 89 system information 87 T thermal material, replacement 84 tools required 35 top cover removal 60 spare part number 21, 60 Touch screen identifying 15 TouchPad buttons 6 TouchPad board removal 64 spare part number 64 TouchPad light, identifying 7 TouchPad, identifying 6 TPM Embedded Security 88 transporting guidelines 38 T[...]