HP (Hewlett-Packard) 354903-001 manual

HP S tor age W or ks Modular Smart Ar r a y 5 00 Gener ation 2 S tor age S y ste m Maint enance and S erv i ce Gui de April 2004 (First Edition) Part Number 354903-001[...]

© Copyright 20 04 Hewlett-Packard Development Company, L.P. The informati on contained herein is subject to change with out notice. The onl y warrantie s for HP produ cts and services are set forth in the express warranty statements accompan ying such products and services. Nothing herei n should be construe d as constitut ing an addit ional warra[...]

3 Front Panel Components ......................................................................................................... ........... 29 Enclosure LEDs ................................................................................................................. ................ 30 Contents Illustrated Parts Catalog 5 Mechanical and Sy [...]

4 HP MSA 500 G2 Storage System Maintenance an d Service Guide Rear Panel Components .......................................................................................................... ........... 31 Power Supply/Blower Assem bly LEDs ............................................................................................. 3 2 Shared Stor[...]

5 Illustrated Parts Catalog In This Section Mechanical and System Components ............................................................................................. 5 Mechanical and System Components[...]

6 HP MSA 500 G2 Storage System Maintenance an d Service Guide Item Description Spare Part Number Mechanical Components 1 Chassis, 4U, with backplane 229198-001 2 Bezel blank 229208-001 3 Interconnect blank 229200-001 System Components 4 AC power supply assembly, 499 W 212398-001 5 Blower 123482-001 Boards 6 2-Port Shared Storage Module for MSA500 G[...]

7 Removal and Replacement Procedures In This Section Safety Considerations .......................................................................................................... ........... 7 Power Down the Storage System .................................................................................................. . 9 Hard Drive Blank ....[...]

8 HP MSA 500 G2 Storage System Maintenance an d Service Guide • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. • Always be properly grounded when to uching a static-sensitive component or assembly. Warnings Before installing a storage system, be sure that you understan[...]

Removal and Replacem ent Procedures 9 WARNING: To reduce the risk of pe rsonal injury or damage to the equipment, observe local o ccupational health and safety requirements and guidelines fo r manual material handling. WARNING: To reduce the ri sk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to th[...]

10 HP MSA 500 G2 Storage System Maintenance an d Service Guide CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precau tion e nsures that the system does not erroneously mark the drives as failed wh en the server is powered up. IMPORTANT:[...]

Removal and Replacem ent Procedures 11 To replace the blank, slide the blank into the bay until it locks into place. Hot-Plug SCSI Hard Drive You can replace hard drives without powering down the system. However, before replacing a degraded drive: • Open HP SIM and inspect the Error Counter window for each physical drive in the same array to conf[...]

12 HP MSA 500 G2 Storage System Maintenance an d Service Guide − In RAID 1+0 configurations, any driv es that are not mirrored to ot her removed or failed drives can be si multaneously replaced offline without data loss. To remove the component: CAUTION: To prevent improper cooling an d thermal damage, do not operate the storage system unl ess al[...]

Removal and Replacem ent Procedures 13 Bezel Blank To remove the component: CAUTION: To prevent improper cooling an d thermal damage, do not operate the storage system unl ess all bays are populated with either a component or a blank. To replace the bezel blank: 1. Slide the bezel blank into th e bay until it locks into place. 2. Close the lever. M[...]

14 HP MSA 500 G2 Storage System Maintenance an d Service Guide To remove the component: CAUTION: To prevent improper cooling an d thermal damage, do not operate the storage system unl ess all bays are populated with either a component or a blank. 1. Power down the storage system (on page 9 ). 2. Remove the controller. To restore the data: 1. Remove[...]

Removal and Replacem ent Procedures 15 Battery-Backed Cache Module To remove the component: 1. Determine if the controller c onfiguration supports hot-plug cache replacement: − If the storage system is equipped with a single controller, power down the storage system (on page 9 ). − If the system has redundant controllers and the replacement cac[...]

16 HP MSA 500 G2 Storage System Maintenance an d Service Guide 2. Close the slot latches. 3. Close the controller. Blower To remove the component: WARNING: The blow er blades rotate at a high speed. Avoid touching the rotating bl ades when removing the blower. NOTE: The power supply is designed so that removing a bl ower does not adversely affect s[...]

Removal and Replacem ent Procedures 17 − The blower begins operating immediately. − The power supply/blower assembly LED is green. Hot-Plug Power Supply Observe the following conditions for AC power supplies: CAUTION: Removing a power supply signifi cantly changes the airflow within the chassis. T he storage sy stem will shut down to prevent ov[...]

18 HP MSA 500 G2 Storage System Maintenance an d Service Guide 3. Remove the power supply. To replace the power supply: 1. Lift the locking latch. 2. Slide the power supply into the bay until it locks into place. 3. Install the blower on the power supply. 4. Connect the power cord to the power supply. 2-Port or 4-Port Shared Storage Module To remov[...]

Removal and Replacem ent Procedures 19 3. Remove the module. To replace the component, reverse the removal procedure. If you are replacing a failed 2-Port Shared Storage Module with a 4-Port Shared Storage Module, refer to the 4-Port Shared Storage Module Instal lation Instructions that ship with the option.[...]

20 HP MSA 500 G2 Storage System Maintenance an d Service Guide Interconnect Blank To remove the component: CAUTION: To prevent improper cooling an d thermal damage, do not operate the storage system unl ess all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Power Button/LED Assembly T[...]

Removal and Replacem ent Procedures 21 3. Remove the power button/LED assembly. To replace the component, slide the power button/LED assembly into the bay until it locks into place. Storage System Chassis and Backplane If the backplane board fails or the cha ssis sustains significant damage, you must order a replacement chassis. To replace the chas[...]

22 HP MSA 500 G2 Storage System Maintenance an d Service Guide 8. Remove the interconnect blanks ("Interconnect Blank" on page 20 ). 9. Remove the power button/LED asse mbly ("Power Button/LED Assembly" on page 20 ). 10. Handwrite the serial number of the original chassis on the label of the replacement chassis. IMPORTANT: Alway[...]

23 Diagnostic Tools In This Section Server Utilities ............................................................................................................... ............... 23 ROM Functions and Utilities .................................................................................................... .... 24 Array Configuration Utility .[...]

24 HP MSA 500 G2 Storage System Maintenance an d Service Guide Management Agents Management Agents provide the informa tion to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP Systems Insight Manage r software, and third-party SNMP management platforms. Management Agents are insta[...]

Diagnostic Tools 25 message seeking to initiate Controller Firmware Auto Cloning. Smart Components for ROM Flash To update the firmware on the server, controller, or hard drives, use Smart Components. These components are avai lable on the Firmware Maintenance CD. A more recent version of a particular component might be available on the support pag[...]

26 HP MSA 500 G2 Storage System Maintenance an d Service Guide If 60 seconds elapse with no user input, one of the fol lowing actions occurs: • In a non-hot-plug environment, the controller with th e most recent firmware disables the controller with the olde r firmware and continues the power-up sequence. This method prevents automa tic loss of a[...]

Diagnostic Tools 27 • Runs as a local application or remote service • Supports online array capacity expans ion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum configurati on for an unconfigured system • Provides different operating modes, enab ling faster configuration or grea[...]

28 HP MSA 500 G2 Storage System Maintenance an d Service Guide NetWare Online Array Configuration Utility (CPQONLIN) The NetWare Online Array Configuration Utility, also called CPQONLIN, is an NLM for configuring drive arrays without shutting down the storage system. CPQONLIN also provides information about the status of drives attached to the MSA5[...]

29 Component Identification In This Section Front Panel Components ......................................................................................................... ..... 29 Enclosure LEDs ................................................................................................................. ........... 30 Rear Panel Components...[...]

30 HP MSA 500 G2 Storage System Maintenance an d Service Guide Item Description 4 Controller display 5 Power On/Standby button 6 Enclosure LEDs 7 Hot-plug SCSI hard drive bays with blanks Enclosure LEDs Item Description Status 1 EMU heartbeat Green flashing = Shared st ora ge module is operating normally. Green/Off = Shared storage module is not op[...]

Component Identification 31 Rear Panel Components Item Description 1 Interconnect blanks (required for proper airflow) 2 Power supply/blower assem blies 3 AC power connectors 4 2-Port Shared Storage Module[...]

32 HP MSA 500 G2 Storage System Maintenance an d Service Guide Power Supply/Blower Assembly LEDs The power supply/blower assemb ly LEDs have two functions: • Green—The power supply is receiving power, and the blower is operating normally. • Off—No power is present; the power supply or the blower has failed. Shared Storage Module with Integr[...]

Component Identification 33 − Blowers − Drive presence • Detects and reports component changes in the enclosure (identifies hot-plug addition and removal) • Controls drive and enclosure LEDs 2-Port Shared Storage Module Components Item Description Bus 1 SCSI port connector A 2 SCSI port connector B[...]

34 HP MSA 500 G2 Storage System Maintenance an d Service Guide 2-Port Shared Storage Module LEDs Item LED Description Status 1 Power Flashing green = Power on Off = Power off 2 SCSI host port A Flashing green = On/Activity Off = Off 3 SCSI host port B Flashing green = On/Activity Off = Off[...]

Component Identification 35 4-Port Shared Storage Module Components Item Description Bus 1 SCSI port connector A1 A 2 SCSI port connector A2 A 3 SCSI port connector B1 B 4 SCSI port connector B2 B[...]

36 HP MSA 500 G2 Storage System Maintenance an d Service Guide 4-Port Shared Storage Module LEDs Item LED Description Status 1 Power Flashing green = Power on Off = Power off 2 SCSI host port A connectors 1 and 2 Flashing green = On/Activity Off = Off 3 SCSI host port B connectors 1 and 2 Flashing green = On/Activity Off = Off Controller Components[...]

Component Identification 37 Controller Display Each controller LCD provides info rmational and error messages. Item Description 1 Display 2 Left button 3 Up button 4 Right button 5 Down button[...]

38 HP MSA 500 G2 Storage System Maintenance an d Service Guide Controller LEDs Item LED Description Status 0-2 Busy status Green = Controller is idle. Off = Controller is operating at full capacity. 3-5 No function — 6 Host port A notification Green = Notify On Event command is active. Off = No Notify On Event command is active. 7 Host port B not[...]

Component Identification 39 Item LED Description Status 11 Logical I/O activity Green = System is currently processing logical requests from the host adapter. Off = System is not processing any logical requests. 12 SCSI bus 0 activity Green = Outstanding requests exist on the SCSI bus. Off = No outstanding requests exist. 13 SCSI bus 1 activity Gre[...]

40 HP MSA 500 G2 Storage System Maintenance an d Service Guide NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restor ed to the system, an initialization process writes the preserv ed data to the har d drives. To enable faster data access from disk storage, the battery module performs two types of cac[...]

Component Identification 41 Bay SCSI ID Bus Port 5 4 0 6 5 0 7 8 0 8 0 1 9 1 1 10 2 1 11 3 1 12 4 1 13 5 1 14 8 1 Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity[...]

42 HP MSA 500 G2 Storage System Maintenance an d Service Guide Off Off On The drive has failed an d has been placed offline. You may replace the drive. Item LED Description Status 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline. 3 Fault status On = Drive failure Fl[...]

Component Identification 43 Activity LED (1) Online LED (2) Fault LED (3) Interpretation Off Off Off Either (1) the drive is not confi gured as part of an array; (2) the drive is configured as part of an array, but it is a replacement drive that is not being accessed or being r ebuilt ye t; or (3) the drive is configured as an online spare. If the [...]

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45 Depth 52.1 cm (20.5 in) Width 48.3 cm (19.0 in) Specifications In This Section Environmental Specifications ................................................................................................... .... 45 Dimensions and Weight..............................................................................................................[...]

46 HP MSA 500 G2 Storage System Maintenance an d Service Guide Parameter Value Weight (no drives installed) 22.7 kg (50 lb) Power Specifications Parameter Value Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 7.35 A Max Rated input power 641 W * BTUs per hour 2187 * Rated steady-state power 377 W Maxi[...]

47 Acronyms and Abbreviations ACU Array Configuration Utility ADG Advanced Data Guarding ADU Array Diagnostics Utility ASIC application specific integrated circuit ASR Automatic Server Recovery CPQONLIN NetWare Online Array Configuration Utility DDR double data rate DMA direct memory access[...]

48 HP MSA 500 G2 Storage System Maintenance an d Service Guide ECC error checking and correcting EMU environmental monitoring unit HBA host bus adapter I2C inter-integrated circuit IEC International Electrotechnical Commission KVM keyboard, video, and mouse LCD liquid crystal display LED light-emitting diode LVD low-voltage differential NEMA Nation[...]

Acronyms and Abbreviations 49 NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PDU power distribution unit POST Power-On Self-Test RIS reserve information sector ROM read-only memory SA Smart Array[...]

50 HP MSA 500 G2 Storage System Maintenance an d Service Guide SE single-ended SIM Systems Insight Manager SMART self-monitoring analysis and reporting technology SSP selective storage presentation TMRA recommended ambient operating temperature UPS uninterruptible power system VHDCI very high density cable interconnect[...]

51 DMA activity LED 38 drive bays 29, 40 logical I/O activity LED 38 Index 2 2-Port Share d Storage Mod ule 18, 33 , 34 4 4-Port Share d Storage Mod ule 18, 35 , 36 A active redundancy LED 38 active/standby LED 38 ACU (Array Configuration Utility ) 26 ADU (Array Diagnostics Utility ) 27 Array Configuration Utility (A CU) 26 B Battery-Backed Write C[...]

52 HP MSA 500 G2 Storage System Maintenance an d Service Guide M Management Age nts 24 management to ols 23 O Online ROM Flash Component U tility 25 P part numbers 5 physical specifications 45 power butto n/LED board 20 power con nectors, exte rnal 31 Power On/Standby button 9, 29 power sup plies 17 power su pply LEDs 32 power sup ply output 46 pow[...]