HP (Hewlett-Packard) 4500 N manual

User Guide English 4500, 4500 N, 4500 DN Printer How to Use This Online User Guide Contents Index ♦ ♦ ♦ Where to Look f or More Information Locating Printer Components Locating Consumab les HP Product Support HP Customer Support ♦ ♦ ♦ ♦ ♦[...]

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HP Color LaserJet 4500, 4500 N, 4500 DN Pr inter User Guide _________________[...]

Hewlett-P ac kard Company 11311 Chinden Boule vard Boise, Idaho 83714-1021 U .S .A. © Cop yright Hewlett-P ackard Company , 1998 All Rights Reser ved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the cop yright laws. P ar t number: C4084-90937 First edition, 6/98 W arranty The inf[...]

EN Contents 5 Contents Where to Look for More Information . . .. . . . . . . . . . . . . . . . . . . . . . 11 Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 How to Use This Online User Guide . . . . . . . . . . . .[...]

6 Contents EN Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 EIO Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Calibration Menu . . . . . . . . . . . . . . . . [...]

EN Contents 7 Using the Duplex Printing Accessory for Two-Sided Printing. . . . . . 70 Control Panel Settings for Duplex Printing . . . . . . . . . . . . . . . . 7 1 Options for Binding Duplex Printing Jobs . . . . . . . . . . . . . . . . . 72 Special Printing Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Printing a [...]

8 Contents EN Enhanced I/O (EIO) Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 100 HP JetDirect Print Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Available Enhanced I/O Interfaces . . . . . . . . . . . . . . . . . . . . . . 101 NetWare 3.x- and 4.x-Based Products . . . . . . . . . . . . . . . . . . 101 Wind[...]

EN Contents 9 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Tips for Avoiding Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . 1 39 Clearing Jams in the Middle Front Drawer Area . . . . . . . . . . . 140 Clearing Jams in the Tray 2 Area . . . . . . . . . . . . . . . . . . . . . . 141 Clear[...]

10 Contents EN Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Material Safety Data Sheet (MSDS) . . . . . . . . . . . . . . . . . . . . 197 Laser Statement for Finland . . . . . . . . . . . . . . . . . . .[...]

EN Contents 11 Where to Look f or More Inf ormation . . . Se v eral ref e rences are av ailable f or use with this printer . For additional copies of the guides below , contact HP Direct at 1-800-538-8787 (U .S.) or contact your HP- authorized dealer . Additional inf ormation is availab le at http://www .hp .com. Setting Up the Printer Getting Star[...]

12 Contents EN Using the Printer Online User Guide Detailed inf ormation on using and troubleshooting the printer . A v ailab le f or installation on your computer from the CD-ROM that came with the printer . Quick Ref erence Guide Tips and quick inf or mation in a booklet to keep b y the printer . See y our network administrator f or the copy that[...]

EN Contents 13 How to Use This Online User Guide This user guide is provided as an Adobe™ Acrobat Reader .pdf document. This section will help f amiliarize you with using .pdf documents. Finding Inf ormation in .pdf Documents T o find specific inf or mation in a .pdf document, click Contents or Inde x in the upper-left corner of the Acrobat Reade[...]

14 Contents EN P aging Thr ough a Document The f ollowing options are a v ailab le f or paging through a document. Bro wsing with Thumbnails A thumbnail is a miniature view of each document page . Y ou can displa y thumbnails in the ov erview area. Use a thumbnail to jump quickly to a page and to adjust the vie w of the current page. Finding W ords[...]

EN Chapter 1 15 1 The HP Color LaserJet 4500 Pr inter Overview This chapter describes the features and specifications of the HP Color LaserJet 4500, 4500 N, or 4500 DN pr inter . The chapter includes the f ollowing sections: ● Printer Features ● Managing Memor y ● Locating Printer Components ● Controlling Print Jobs ● Printer Supplies and[...]

16 The HP Color LaserJet 4500 Printer EN Printer Features This printer combines the quality and reliability of Hewlett-P ackard printers with the features listed belo w . F or more inf or mation on printer f eatures, see the He wlett-P ackard website at http://www .hp.com. P erformance ● 16 pages per minute (ppm) in black and white ● 4 ppm in c[...]

EN Chapter 1 17 Duple x Printing ● Duple x printing accessor y mounts directly beneath the printer for two-sided printing (included with the HP Color LaserJet 4500 DN Printer) Connectivity ● Bidirectional parallel por t requires a “C” connector ● T wo Enhanced Input/Output (EIO) slots ● HP JetDirect pr int ser ver (EIO netw ork card) (i[...]

18 The HP Color LaserJet 4500 Printer EN F actors Aff ecting Printer P erformance Se v eral f actors affect the time it tak es to print a job. Among these is printer speed, measured in pages per minute (ppm). F actors that aff ect printer speed include special media (such as transparencies, glossy media, and heavy media) and custom-siz e media. The[...]

EN Chapter 1 19 Managing Memory This printer suppor ts up to 208 MB of memor y . Y ou can add additional memor y by installing Dual Inline Memory Modules (DIMMs). T o allow f or memor y e xpansion, the printer has three av ailab le DIMM slots, which accept 4, 8, 16, 32, or 64 MB of RAM each. F or inf ormation on installing printer memor y , see App[...]

20 The HP Color LaserJet 4500 Printer EN Locating Printer Components The f ollowing illustr ations identify the locations and names of ke y components of this printer . Figure 1-1 Front Vie w (shown with 500-sheet paper feeder and duple x printing accessory) 1 T op Output Bin 2 Printer Control Panel 3 P ower Switch (standb y button) 4 Optional Dupl[...]

EN Chapter 1 21 Figure 1-2 Rear View (sho wn with 500-sheet paper feeder and duplex printing accessory) 1 Rear Door (fuser access) 2 Rear Output Bin Door 3 Optional Duple x Printing Accessor y Cov er 4 Optional Duple x Printing Accessor y P o wer Receptacle 5 Printer P ow er Receptacle 6 EIO slots 7 P arallel Connector (“C” connector) 8 Memor y[...]

22 The HP Color LaserJet 4500 Printer EN Contr olling Print Jobs Three options are av ailable f or controlling print jobs: ● Select printer settings through your software application or the printer dr iv er (recommended method) ● Select printer settings using the pr inter control panel ● Enter printer commands directly into files Select print[...]

EN Chapter 1 23 Printer Supplies and Accessories Y ou can increase the capabilities of y our printer by adding accessories. T o order printer accessor y products, call Hewlett-P ackard’ s Direct Mar keting Division. (See the W arranty and Suppor t chapter of this guide for phone n umbers.) Accessor y Product Number Description Additional Informat[...]

24 The HP Color LaserJet 4500 Printer EN HP JetSend Comm unications HP JetSend is a new technolog y from Hewlett-P ackard that allo ws network de vices to communicate directly with each other . Devices that f eature the HP JetSend technology can e xchange information directly with other de vices that are connected via an intranet. Sending de vices [...]

EN Chapter 2 25 2 Using the Pr inter Control P anel Overview This chapter helps you use the printer control panel to maximize printer performance. This chapter includes the f ollo wing sections: ● When to Use the Printer Control Panel ● Locating Printer Control Panel F eatures ● Using Printer Control Panel Men us ● Using the Printer Control[...]

26 Using the Printer Control Panel EN When to Use the Printer Contr ol P anel Hewlett-P ackard has designed the printer control panel to f acilitate making printing selections when your software does not pro vide them. Use the printer control panel for o v erall configuration requirements , to obtain printer status information, and to perform the f[...]

EN Chapter 2 27 Locating Printer Contr ol P anel Features Figure 2-1 Printer Control P anel 1 Attention Indicator Light 2 Menu K ey* 3 Item K ey* 4 V alue Ke y* 5 Select K ey 6 Cancel Job K ey 7 Go K e y 8 Data Indicator Light 9 Ready Indicator Light 10 Printer Control Panel Displa y *R ocke r key s Note The Item ke y is also used to na vigate thro[...]

28 Using the Printer Control Panel EN Using Printer Contr ol P anel Keys The f ollowing tab le summarizes the function of each printer control panel ke y . Using the Printer Online Help System This printer features an online Help system that pro vides instructions f or resolving most printer errors. Cer tain control panel error messages alternate w[...]

EN Chapter 2 29 Interpreting Contr ol P anel Indicator Lights The f ollowing tab le e xplains the meaning of the printer control panel indicator lights. Indicator On Off Flashing Ready (green) Printer is online (able to accept and process data). Printer is offline. Printer is attempting to stop printing and go offline. Data (green) Processed data i[...]

30 Using the Printer Control Panel EN Using Printer Contr ol P anel Menus The printer control panel menus allow y ou to change printer settings and to access printer status information. This section outlines the printer control panel menus and the selections av ailab le within each menu. Menu Loc king Menu selections can be loc ked out b y a system[...]

EN Chapter 2 31 Printing a Menu Map Printing a menu map can help you na vigate through control panel menus. See the men u map sample that f ollows . T o print a menu map 1 On the printer control panel, press M ENU until INFORMA TION MENU displa ys. 2 Press I TEM until PRINT MENU MAP displa ys. 3 Press S ELECT to print the menu map . After printing [...]

32 Using the Printer Control Panel EN Printing a Printer Configuration P age Printing out a pr inter configuration page can help y ou v erify that the printer is configured proper ly . This can be useful in troubleshooting printer problems. T o print a printer configuration page 1 On the printer control panel, press M ENU until INFORMA TION MENU di[...]

EN Chapter 2 33 1 Printer Information —Lists the printer serial number , PCL/PS firmware revision, total n umber of pages printed dur ing the lif e of the printer , and total number of color pages printed during the life of the printer . 2 Consumables: % of Life Remaining —Lists the percentage of the estimated remaining lif e f or the transf er[...]

34 Using the Printer Control Panel EN P aper Handling Menu The P aper Handling Menu allows you to configure input tr a ys by siz e and type. This men u can also be used to set the def ault media size and type. Note The def ault mode f or T ra y 1 is TRA Y 1 MODE=FIRST . In this mode, if media is loaded in T ra y 1, and no other tra y is requested, [...]

EN Chapter 2 35 Configuration Menu The Configuration Menu is used to set gener al printer default settings . CA UTION Hewlett-P ackard recommends that configuration settings only be changed by a system administr ator . Configuration settings seldom need to be changed. *Denotes default setting Menu Item V alues Description POWERSA VE OFF 1 MIN (used[...]

36 Using the Printer Control Panel EN Printing Menu The Printing Menu is used to set def ault settings f or a specific print job . *Denotes default setting 1 Only displays when the Duplex Printing Accessory is attached 2 Only displays when DUPLEX is selected 3 Only displays when a fixed space font is specified 4 Only displays when a proportional sp[...]

EN Chapter 2 37 I/O Menu The I/O Menu allows y ou to make changes to printer interface settings. The f ollowing table lists the selections that appear f or each item in this menu. (See chapter 6 f or additional information.) *Denotes default setting 1 Only appears if I/O BUFFER is ON EIO Menu If an Enhanced Input Output (EIO) card (f or example , a[...]

38 Using the Printer Control Panel EN Calibration Menu This printer features automatic , inter nal calibration to produce optimum color f or most print jobs. The Calibr ation Menu pro vides fine- tuning f or critical color-matching requirements. F or inf ormation on using this menu for setting toner densities , see chapter 4. CA UTION Calibrating t[...]

EN Chapter 2 39 Resets Menu The Resets Menu is used f or resetting the printer’ s memor y and for retur ning the printer to its factory default settings . It is also used to clear maintenance messages f ollowing the replacement of certain consumable items . Menu Item Description RESET MEMOR Y Resets the pr inter to user-specified def ault setting[...]

40 Using the Printer Control Panel EN Using the Printer Contr ol P anel in Shared En vir onments The printer control panel functions essentially the same in shared printer environments as it does when connected to a standalone computer . If problems occur , contact your network administrator . Because your printer is shared with other users, adheri[...]

EN Chapter 2 41 Changing Printer Contr ol P anel Configuration Settings By using the printer control panel, you can mak e changes to general printer configuration def ault settings such as P owerSa v e, printer personality (language) and jam recov er y . CA UTION Hewlett-P ackard recommends that configuration settings be changed only by a system ad[...]

42 Using the Printer Control Panel EN T o change P owerSave setting 1 Press M ENU until CONFIGURA TION MENU displa ys. 2 Press I TEM until PO WERSA VE displays . 3 Press V ALUE until the appropri ate setting displa ys. 4 Press S ELECT to sa ve the setting. 5 Press G O . The pr inter will return to the READ Y state within a f ew minutes. If you w an[...]

EN Chapter 2 43 Setting the I/O Timeout I/O Timeout sets the number of seconds that the printer waits to receiv e additional data from the computer bef ore s witching I/O por ts. The def ault setting f or the printer is 15 seconds. Note Setting the I/O Timeout too high ma y cause a single I/O por t to remain active and prohibit data from being rece[...]

44 Using the Printer Control Panel EN Disabling the High-Speed P arallel Interface This printer features a high-speed, bi-directional parallel interf ace. The interf ace suppor ts high and low speed access . The high-speed access ma y not be compatible with some computers . Through the I/O Menu, y ou can enable and disab le high speed parallel inte[...]

EN Chapter 2 45 Setting Adv anced Functions This printer suppor ts bidirectional parallel communication. Y ou can turn this feature on and off through the I/O Menu. T o enable bidirectional parallel communication 1 Press M ENU until I/O MENU displa ys. 2 Press I TEM until P ARALLEL AD V FUNCTIONS displays . 3 Press V ALUE until ON displays . 4 Pres[...]

46 Using the Printer Control Panel EN Resetting the Printer to F actory Default Settings Resetting the printer to factory default settings can be useful when you are troub leshooting with the pr inter . CA UTION Resetting factory defaults clears the page b uff er , removes do wnloaded f onts and macros, and returns all print menu settings to factor[...]

EN Chapter 3 47 3 Common Pr inting T asks Overview This chapter helps you perf or m common printing tasks. The chapter includes the f ollowing sections: ● Selecting Print Media ● Printing on Special Media ● Controlling Print Jobs ● Configuring Input T rays ● Printing from T ray 1 (Multipurpose T ra y) ● Printing from T ray 2 ● Printin[...]

48 Common Printing Tasks EN Selecting Print Media Y ou can use man y types of paper and other print media with this printer . This section provides guidelines and specifications f or selecting and using diff erent print media. Bef ore purchasing any media or specializ ed f orms in quantity , verify that your paper supplier obtains and understands t[...]

EN Chapter 3 49 Suppor ted Media W eights and Siz es F or optimum results, use con ventional 75 g/m 2 (20 lb) x erographic paper . V er ify that the paper is of good quality and is free of cuts, nicks , tears, spots , loose par ticles, dust, wrinkles, curls, or bent edges. T ray Supported Media Media Specifications Capacity Tr a y 1 P aper A4/Lette[...]

50 Common Printing Tasks EN *Trays 2 and 3 use “Custom” size specifically for B5 ISO. Trays 2 and 3 do not support the range of custom sizes available in Tray 1. Tr a y 2 Pa p e r A4/Letter Legal Ex ecutive JIS B5 A5 Custom (B5 ISO)* 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper T ransparencies Glossy P aper 0.13 mm (5 mil)[...]

EN Chapter 3 51 Media to A v oid Use the f ollowing guidelines to a v oid poor print quality or damage to your printer: ● Do not use paper that is too rough. ● Do not use paper that is embossed or coated unless it is specifically recommended f or use in this printer . ● Do not use paper with cutouts or perf orations other than standard 3-hole[...]

52 Common Printing Tasks EN Printing on Special Media Use these guidelines when printing on special types of media. Printing on T ransparencies When printing on transparencies, use the f ollowing guidelines: CA UTION T o prev ent transparencies from bonding together , alwa ys send them to the top output bin. ● Handle transparencies using the edge[...]

EN Chapter 3 53 Printing En velopes Note Env elopes can only be pr inted from T ra y 1. Hewlett-P ackard recommends configuring T ray 1 as a cassette and setting the tr a y’ s media type to the specific env elope size. See the section later in this chapter on loading env elopes. Adhering to the follo wing guidelines will help ensure proper printi[...]

54 Common Printing Tasks EN Heavy P aper Use T ra y 1 f or paper that is heavier than 105 g/m 2 (28 lb). For optimum results when printing on heavy paper , use the printer control panel to configure T ra y 1 as a cassette and then set the media type f or the tra y to HEA VY . Because this aff ects all pr int jobs, it is important to return the pr i[...]

EN Chapter 3 55 Contr olling Print Jobs Among the aspects of a print job that you can control are the tra y from which the printer pulls media, the bin to which you send the job , and the configuration f or type and size of media for each tr a y . Y ou can control print jobs through the pr inter driver , your software application, or the printer co[...]

56 Common Printing Tasks EN Figure 3-1 Rear view (sho wn with the optional 500-sheet paper feeder and duplex printing accessory) 1 T op Output Bin 2 Rear Output Bin Selecting Media b y T ype If you w ant to select media f or y our job by type of media r ather than by the input tr a y (source), you must first configure a printer tra y f or the media[...]

EN Chapter 3 57 Configuring Input T ra ys This printer allows you to configure input tr a ys by type and siz e. This allows y ou to load different media types and siz es in the printer’ s input tra ys and then request media by type or size . ● When the printer is used as a standalone pr inter , it might be beneficial to configure the printer as[...]

58 Common Printing Tasks EN Configuring T rays 2 and 3 b y Media T ype T ra y s 2 and 3 are cassette-style tra ys. Y ou can select them b y media size and type through y our software application or the printer driver . Note T ra y 2 has an internal media-size sensor and does not need to be configured on the printer control panel for media siz e. Th[...]

EN Chapter 3 59 Printing fr om T ra y 1 (Multipurpose T ray) T ra y 1, the multipurpose tray , can print on all suppor ted sizes and types of media and env elopes.[...]

60 Common Printing Tasks EN Loading Media into T ray 1 T o load media into T ray 1 CA UTION T o av oid jams, ne ver add or remo v e media from a tra y dur ing printing. T o av oid damaging the pr inter , place labels and paper heavier than 105 g/m 2 (28 lb) only in T ra y 1. 1 Pull up the tra y extension. 2 Slide the media-width guides all the wa y[...]

EN Chapter 3 61 Loading En velopes into T ray 1 Env elopes can only be pr inted from T ra y 1. This tra y holds up to 10 env elopes. F or env elope specifications, see the “Suppor ted Media Weights and Sizes” section earlier in this chapter . T o load en velopes into T ra y 1 CA UTION T o av oid jams, do not remov e or inser t env elopes dur in[...]

62 Common Printing Tasks EN Printing en velopes when TRA Y 1 MODE=CASSETTE F or the best results when printing env elopes, T r a y 1 should be configured as TRA Y 1 MODE=CASSETTE and media size should be set to the size corresponding to the en v elopes you are printing on. 1 Set the media size f or T ray 1 in the printer control panel. (See “Conf[...]

EN Chapter 3 63 Printing fr om T ra y 2 T ra y 2 holds up to 250 sheets of standard paper . The tra y adjusts f or Letter , Legal, A4, A5, JIS B5, Custom (B5 ISO), and Executiv e paper . The printer automatically detects the media size in T ra y 2 based on the tra y’ s paper guide configuration.[...]

64 Common Printing Tasks EN Loading Media into T ray 2 T o load media into T ray 2 CA UTION Do not print cardstock, labels, env elopes, and unsuppor ted sizes of media from T ra y 2. These media types should be printed only from T ray 1. Do not ov erfill the input tray . Overfilling tra ys can cause jams in the pr inter . T o av oid causing jams, n[...]

EN Chapter 3 65 5 V er ify that media lies flat in the tra y and that it fits under the metal tabs. 6 Slide the media-width guides in until they hold the media firmly in place without bending it. 7 Inser t T ra y 2 into the printer . Note Load prepunched paper as illustrated. F or two-sided printing, load media with the front side f acing up . 5 7 [...]

66 Common Printing Tasks EN Printing fr om T ra y 3 (500-Sheet Paper Feeder) The printer suppor ts an optional 500-sheet paper feeder (T ra y 3). T ra y 3 attaches to the bottom of the printer and ser ves as the printer’ s base. When the optional duple x pr inting accessor y is installed, the duple x unit must be positioned between the printer an[...]

EN Chapter 3 67 Loading Media into T ray 3 T ra y 3 adjusts f or Letter, Legal, A4, JIS B5, Custom (B5 ISO), and Ex ecutive paper . The pr inter automatically detects the media size in T ra y 3 based on the tra y’ s ph ysical configuration and the position of the media-size knob . T o load media into T ray 3 CA UTION Do not print cardstock, label[...]

68 Common Printing Tasks EN 5 Load media into T ra y 3 with the print side f acing down. Do not o v erfill the tra y . 6 Slide the media-width guides in until they hold the media firmly in place without bending it. 7 V erify that media lies flat in the tray and that it fits under the metal tabs. 8 Set the media-size knob on the side of the tra y to[...]

EN Chapter 3 69 9 Inser t T ra y 3 into the printer . 10 V er ify that the printer driver is configured to recognize T ra y 3. (For instructions, see the online Help f or the printer dr iv er .) Note Load prepunched paper with holes tow ard the side of the tra y as illustrated. F or two-sided printing, load media with the front side f acing up . 9[...]

70 Common Printing Tasks EN Using the Duple x Printing Accessory for T wo-Sided Printing The optional duple x printing accessor y (figure 3-3), enables y ou to print on both sides of a page. In two-sided printing, known as duple x printing or duplexing, the bac k side of the page is printed first. Then the page is sent through the duple x printing [...]

EN Chapter 3 71 T o use the duplex printing accessory successfully: ● Be sure that the duple x printing accessory is installed correctly . If the 500-sheet paper f eeder (T ra y 3) is installed, the duplex unit must be positioned between the printer and T ra y 3. ● V erify that the pr inter driver is configured to recognize the duple x printing[...]

72 Common Printing Tasks EN 9 F rom your software application or printer driver , select duplex printing. 10 Print the job. Note T o select duple x pr inting from the printer dr iv er , the driver must first be configured to recognize the duple x pr inting accessor y . (For instructions, see the online Help f or the printer dr iv er .) Options f or[...]

EN Chapter 3 73 Special Printing Situations Use these guidelines when printing on special types of media. Printing a Different Fir s t P age Use the f ollo wing procedure to print the first page of a document on a diff erent media type than the rest of the document, One e xample is printing the first page of a letter on letterhead paper and the res[...]

74 Common Printing Tasks EN Stopping a Print Request Y ou can stop a pr int request either from the printer control panel or from your softw are application. T o stop a print request from a computer on a network, see the online Help f or the specific network software. Note It ma y take some time f or all pr inting to clear after a print job is canc[...]

EN Chapter 4 75 4 Using Color Overview The printer is designed to provide outstanding color output. This chapter provides inf or mation to help you obtain the best color quality from this printer . The chapter includes the f ollowing sections: ● Customizing Color Output Through Printer Dr iv ers ● Matching Colors ● Adjusting Color Balance[...]

76 Using Color EN Customizing Color Output Thr ough Printer Drivers The printer dr iv er , which is installed with your printer software, enables y our software applications to use the f eatures of the printer . It also gives y ou customized control of color text, g raphics , and photos. The method of accessing your printer driver depends on y o ur[...]

EN Chapter 4 77 HP ColorSmart II HP ColorSmar t II def ault settings will produce optimum results f or most color printing needs. Howe ver , you can also manually adjust color settings through the printer dr iv er’ s Vivid Color and Screen Match color control options. Vivid Color Vivid Color produces colors that are very bright and vivid. When yo[...]

78 Using Color EN Matching Color s The process of matching printer output color to your monitor is quite comple x because printers and computer monitors use different methods of producing color . Monitors displa y colors by light pix els using an RGB (red, green, b lue) color process, b ut printers print colors using a CMYK (cyan, magenta, y ellow [...]

EN Chapter 4 79 Adjusting Color Balance This printer features automatic color calibr ation to provide high-quality color output. In situations that require critical color control, you can manually adjust the density balance of the printer’ s four toner colors. CA UTION This procedure should only be performed by y our network administrator . P erf[...]

80 Using Color EN Figure 4-1 Color Balance Calibration P age Step 2: Adjust the cy an (C) density setting. Examine the cyan density bar (C) on the color balance calibr ation page (see figure 4-1) from a distance of 2 meters (6 ft). If the center ov al matches the background pattern more than the other ov als, the cyan density does not need to be ad[...]

EN Chapter 4 81 Step 3: Adjust the magenta (M) density setting. Examine the magenta density bar (M). If the center ov al matches the backg round patter n more than the other ov als, the magenta density does not need to be adjusted and you should contin ue with the ne xt step . If not, use the f ollowing steps to adjust the density: 1 Press I TEM un[...]

82 Using Color EN Step 5: Adjust the blac k (K) density setting. Examine the blac k density bar (K). If the center oval matches the backg round pattern more than the other ovals , the b lac k density does not need to be adjusted and you should contin ue with the ne xt step . If not, use the f ollowing steps to adjust the density: 1 Press I TEM unti[...]

EN Chapter 5 83 5 Using F onts Overview This chapter provides inf or mation on various f onts. The chapter includes the f ollowing sections: ● Using HP FontSmart ● Using Inter nal T rueT ype Fonts ● Understanding Printer Default F onts ● Selecting F onts ● Printing a List of Av ailable Printer Fonts ● Using T ypef aces f or P ostScr ipt[...]

84 Using Fonts EN Using HP FontSmar t HP FontSmar t is a f ont management utility (f or Windows only), that is included with the printing software that came with your printer . When you install the printing software , you can install HP FontSmart through the Custom installation option. F onts must first be installed in y our computer’ s operating[...]

EN Chapter 5 85 Using Internal T rueT ype Fonts T rueT ype fonts are typef aces dev eloped jointly b y Microsoft ® Cor poration and Apple Computer , Inc. Hewlett-P ac kard has included 80 T rueT ype fonts with this printer . Y ou do not need to download these T r ueT ype f onts because they are already installed in your printer . The printer dr iv[...]

86 Using Fonts EN Understanding Printer Default Fonts The def ault f ont for this printer is 12 point Courier in the PC-8 symbol set. The printer uses the default f ont only if another font has not been specified. Changing the Default Font Y ou can select a different def ault f ont from the printer control panel. See the section later in this chapt[...]

EN Chapter 5 87 Selecting Fonts Y ou can select fonts either from a software application or through the printer control panel. Note A f ont request from a software application or printer driver ov err ides f ont settings in the printer control panel. Selecting Fonts fr om Software Applications F or inf ormation on changing font selection, base f on[...]

88 Using Fonts EN Selecting PCL Fonts Thr ough the Printer Contr ol P anel If your softw are application does not allow y ou to select fonts through its menus, y ou can select PCL fonts through the printer control panel. Only one f ont can be selected f or a par ticular print job. Note A f ont selected through the printer control panel becomes the [...]

EN Chapter 5 89 T o select PCL default fonts thro ugh the printer control panel 1 Print a list of av ailable PCL printer f onts. (F or instructions, see the f ollowing section.) 2 On the printed font list, locate the f ont source and number that correspond to the f ont you wish to use . 3 Press M ENU until PRINTING MENU displa ys. 4 Press I TEM unt[...]

90 Using Fonts EN Printing a List of A v ailable Printer Fonts Y ou can use the Information Menu on the printer control panel to pr int a list of av ailable f onts. T o print a list of av ailable fonts 1 Press M ENU until INFORMA TION MENU displays. 2 Press I TEM until PRINT FONT LIST displa ys. 3 Press S ELECT to print the font list. 4 After the l[...]

EN Chapter 5 91 Interpreting the Font Lists The PCL f ont list displa ys samples of av ailable f onts. The f ollowing is a description of the elements of the font list: 1F o n t The name of the typef ace f amily . 2 Pitch/Pt Pitch indicates the number of characters per inch of a fix ed-space f ont. P oint Size is the height of the f ont, measured i[...]

92 Using Fonts EN Using T ypefaces for P ostScript Emulation in the Printer The printer is configured with 80 scalable f onts that are a v ailable f or PCL and P ostScr ipt Emulation. Since these typef aces require software application support, refer to your softw are documentation f or inf ormation about using these typefaces.[...]

EN Chapter 5 93 Using Fonts on a Netw ork Consult with your netw ork administrator or with other network users bef ore using the printer control panel to change the default f ont and bef ore downloading or remo ving soft f onts and typef aces. T o conser ve memory and av oid unexpected printer output, use the guidelines that f ollow . Y our network[...]

94 Using Fonts EN Adding Support for Accessory Fonts to a Printer Driver When you are using typef aces on DIMMs, your printer driver might require inf ormation about the size, shape, and style of the type characters so that it can f or mat your te xt correctly . V erifying Software Application Suppor t for Fonts Many current softw are applications [...]

EN Chapter 5 95 Using Special T ype Effects The printer can create special type effects , such as patterns, re verse printing, mirrored text, and f ont rotation. See the user guide for y our application to v erify that the application suppor ts these features. De v elopers can find complete instructions for using special type eff ects in the PCL T [...]

96 Using Fonts EN Hewlett-P ackar d Custom Font Services Hewlett-P ackard off ers fonts on disk, car tridge, or DIMMs. Y ou can design a custom f ont package to fit y our par ticular needs. The items below are e xamples of av ailable custom f onts: ● f onts or typef aces from any He wlett-P ackard standard f ont product or typef ace collection ?[...]

EN Chapter 6 97 6 Pr inter Interf aces Overview This chapter provides inf or mation on av ailable printer interf aces. The chapter includes the f ollowing sections: ● P arallel Configuration ● Enhanced I/O (EIO) Configuration ● Configuring the Pr inter f or the Network at the Printer Control P anel[...]

98 Printer Interfaces EN P arallel Configuration If your printer is not configured with a network interf ace card, connect the printer to your computer using a bidirectional parallel cab le (IEEE-1284C compliant) with a “C” connector (see figure 6-1) plugged into the printer’ s parallel port. The cable can be a maximum of 10 meters (30 feet).[...]

EN Chapter 6 99 P arallel Cable Pin Configuration T o take adv antage of the enhanced bidirectional parallel interface , use a 10 meter (30 ft) parallel cab le (IEEE-1284 compliant) with a 25- pin DB male to a (IEEE-1284C) male “C” connector . Use the f ollo wing table to v er ify correct pin configuration. Signal Name Printer Pin # Computer Po[...]

100 Printer Interfaces EN Enhanced I/O (EIO) Configuration This printer comes equipped with two enhanced input/output (EIO) slots. These slots hold compatib le e xternal devices such as the HP JetDirect pr int ser v er network cards. Plugging EIO network cards into the slots increases the number of network interf aces a vailab le to the printer . E[...]

EN Chapter 6 101 A vailab l e Enhanced I/O Interfaces HP JetDirect pr int ser vers (netw ork cards) provide software solutions fo r : ● Nov ell NetW are ● Microsoft Windows 3.1 and Windo ws 95 ● Microsoft Windows NT 3.51 and Windo ws NT 4.0 ● IBM OS/2 LAN Ser v er or W arp Ser ver ● Apple EtherT alk and LocalT alk ● UNIX (HP-UX, Solaris[...]

102 Printer Interfaces EN IBM OS/2 LAN Server and W arp Ser ver Netw orks F or IBM OS/2 LAN Ser v er and W ar p Ser ver Networks, HP JetAdmin software suppor ts the Data Link Control (DLC) and TCP/IP environments . When using vir tual memor y , increasing ser ver RAM ma y improv e perf ormance. This is especially e vident if the s w apper .dat file[...]

EN Chapter 6 103 UNIX Netw orks HP JetAdmin software provides a TCP/IP-based solution f o r configuring and managing HP JetDirect print ser vers on HP-UX, Solaris, and SunOS systems. Setting Netw ork Security on the Printer This printer features control panel loc king which allows netw ork administrators to pre vent users from changing cer tain set[...]

104 Printer Interfaces EN Configuring the Printer f or the Netw ork at the Printer Contr ol P anel Y ou might need to configure cer tain network parameters on the printer . Y ou can configure these parameters from the printer control panel or , for most networks, from the HP JetAdmin software (or the HP LaserJet Utility for Macintosh). The utilitie[...]

EN Chapter 6 105 T o configure the Novell NetW are parameters from the printer control panel 1 Press M ENU until HP EIO 1 MENU displa ys. 2 Press I TEM until CFG NETWORK=NO * displa ys. 3 Press V ALUE until CFG NETWORK=YES displa ys. 4 Press S ELECT once. CFG NETW ORK=YES * displays. 5 Press I TEM until CFG NO VELL=NO * displays . 6 Press V ALUE un[...]

106 Printer Interfaces EN Configuring TCP/IP P arameters T o configure TCP/IP parameters, y ou can use the HP JetAdmin software that is included on the printer’ s software CD-ROM. If y ou choose not to use this utility or are using a UNIX system other than HP-UX, Solaris, or SunOS, y ou can use the pr inter control panel to configure the f ollowi[...]

EN Chapter 6 107 9 If you k eep BOO TP=YES *, the v alues f or the TCP/IP par ameters will be provided b y the BOO TP file, RARP , or DHCP and no other TCP/IP configuration is necessary . Skip to step 17. – OR – Press V ALUE to change the value of the BOO TP= parameter . BOO TP=NO displa ys. 10 Press S ELECT to sav e the selection. BOOT P=NO * [...]

108 Printer Interfaces EN 5 Press I TEM until CFG ET ALK=NO * displa ys. 6 Press V ALUE until CFG ET ALK=YES displays . 7 Press S ELECT once. CFG ET ALK=YES * displays . 8 Press I TEM . PHASE=1 or PHASE=2 displa ys. 9 Press I TEM to retain the v alue and continue, or press V ALUE to change the phase parameter . 10 Press S ELECT to sa ve the ne w va[...]

EN Chapter 6 109 T o disable IPX/SPX Note Do not disable this protocol if Windo ws 95 or Windows NT clients will be printing to the pr inter . 1 Press I TEM until IPX/SPX=ON * appears. 2 Press V ALUE to change to IPX/SPX=OFF . 3 Press S ELECT to sa ve the ne w status. IPX/SPX=OFF * appears. 4 T o disable another protocol, find the appropriate secti[...]

110 Printer Interfaces EN T o disable Apple EtherT alk 1 Press I TEM until ET ALK * displa ys. 2 Press V ALUE to change to ET ALK=OFF . 3 Press S ELECT to sa ve the ne w status. ET ALK=OFF * displa ys. 4 T o disable another protocol, find the appropriate section. – OR – Press G O to return the pr inter to the READ Y state.[...]

EN Chapter 7 111 7 Consumab les and Cleaning Overview This chapter provides an o v er view of the printer’ s consumable items. The chapter includes the f ollowing sections: ● Making Room f or Replacing Consumables ● Appro ximate Replacement Inter v als f or Consumable Items ● Locating Consumables ● Environmental Collection Prog ram ● Cl[...]

112 Consumables and Cleaning EN Making Room f or Replacing Consumables The f ollowing illustr ation shows the clearance necessary around the printer for replacing consumab les. Figure 7-1 Consumable Replacement Clearance Diagram 1 T op View 2 Side View[...]

EN Chapter 7 113 Consumable Replacement Guidelines T o f acilitate consumable replacement, k eep the follo wing guidelines in mind when setting up the printer . ● Sufficient space is required in the front and rear of the printer for removing consumab le items. ● The printer should be located on a flat, sturdy surface . ● 102 mm (4 in) of spac[...]

114 Consumables and Cleaning EN Appr o ximate Replacement Inter v als for Consumable Items Y ou can identify consumable items by their labeling and their b lue plastic handles. F or instr uctions on installing consumables , see the installation guides supplied with each consumable item. The f ollowing tab le lists the replacement intervals f or pri[...]

EN Chapter 7 115 Locating Consumables The f ollowing figure illustr ates the location of each consumable item. Figure 7-2 Consumable Item Locations 1 T oner Car tridges 2 Imaging Drum Car tr idge 3 T ransf er Belt 4 Air Filters 5 Fuser[...]

116 Consumables and Cleaning EN En vir onmental Collection Pr ogram Hewlett-P ackard encourages responsib le disposal of HP LaserJet printer consumable items through its Environmental Collection Program. F or details on this program, see the recycling instruction guide enclosed with each consumable item. This prog ram ma y not be av ailable in all [...]

EN Chapter 7 117 Cleaning the T oner Density Sensor The toner density sensor should be cleaned whene v er the imaging drum is replaced or whene v er the control panel message DENSITY SENSOR OUT OF RANGE displa ys. CA UTION T o av oid scratching the sensor , do not clean it with any paper products . T o c lean the toner density sensor 1 Open the low[...]

118 Consumables and Cleaning EN 5 Re-inser t the imaging drum. 6 Close the top front dra wer . 7 Replace the cleaning brush and close the lower front dr aw er . 5 7 6[...]

EN Chapter 8 119 8 Pr inter Control P anel Messages Overview This chapter lists printer control panel messages and explains their meaning. The control panel displa ys f our types of messages. These message types are: ● Status Messages ● W ar ning Messages ● Attention Messages ● Critical Error Messages[...]

120 Printer Control Panel Messages EN Message T ypes Status Messages Status messages reflect the current state of the printer . The y inf orm the user of normal pr inter operation and do not require user interaction to clear them. The y change as the state of the printer changes. Whene v er the pr inter is ready , not busy , and has no pending warn[...]

EN Chapter 8 121 Printer Contr ol P anel Messages The f ollowing tab le lists the printer control panel messages for this printer . Printer messages with numer ic prefix es are listed in numerical order . Pr inter messages without numeric prefix es are listed in alphabetical order . Note Except when the printer is initially tur ned on, messages are[...]

122 Printer Control Panel Messages EN CHECKING PRINTER The printer is performing an inter nal test. This process should take appro ximately 30 seconds. When finished, the printer remains offline. When the test has finished, press G O to retur n the printer to the READ Y state. CLEARING P APER FROM PRINTER The printer has jammed or was turned on and[...]

EN Chapter 8 123 DENSITY SENSOR OUT OF RANGE alternates with CLEAN DENSITY SENSOR A density sensor out of range error was detected during a color calibration. The density sensor ma y be dir ty . Inspect and clean the sensor (see chapter 7 f or cleaning instructions). DR UM ERROR REPLA CE DR UM KIT An error has been detected with a component of the [...]

124 Printer Control Panel Messages EN INITIALIZING This message is displa yed when the printer is initially tur ned on. No action required. INST ALL DR UM KIT The dr um kit is not installed or is incorrectly installed. V er ify that the drum kit is correctly installed. INST ALL TRA Y 2 T ra y 2 is not installed or is not completely closed, pre vent[...]

EN Chapter 8 125 PLEASE W AIT The pr inter is in the process of purging data so that it can go offline or into the menus. No action required. PO WERSA VE ON The printer is in P owerSa ve mode . This message is cleared by pressing any k ey or b y the receipt of a print job. No action required. PRESS GO T O PRINT alternates with PRESS SELECT T O CHAN[...]

126 Printer Control Panel Messages EN PROCESSING JOB The printer is processing the current job . No action required. READ Y The pr inter is online and ready to receive data, and no status or de vice attendance messages are pending. No action required. REINST ALL TRANSFER BEL T The transf er belt is broken or incorrectly installed. Inspect the trans[...]

EN Chapter 8 127 T ONER POSITION [COLOR] = [ST A TE] Indicates the current state of a par ticular toner car tridge. This message is displa y ed when S ELECT is pressed while a T ONER LO W/ OUT message is displa yed. If necessar y , replace the specified toner car tridge. TRANSFER KIT LO W REPLA CE KIT The transf er kit is near the end of its e xpec[...]

128 Printer Control Panel Messages EN 13.XX P APER JAM A jam has occurred. XX specifies the type of paper jam. XX Description 0 P aper jam in paper feed area 1 P aper jam in fusing unit area 2 P aper jam in fusing unit area 3 P aper jam in rev ersing area 4 P aper jam in rev ersing area 5 P aper jam in path to duplex er area 6 P aper jam in path to[...]

EN Chapter 8 129 20 INSUFFICIENT MEMOR Y alternates with PRESS GO T O CONTINUE More data has been received from the computer than fits in the printer’ s internal memor y . T o continue printing, press G O . Only the amount of data that fits in the printer’ s internal memor y is printed. Adding more memor y should resolv e this problem. 22 EIO X[...]

130 Printer Control Panel Messages EN 49 ERROR (XXXX) CYCLE PO WER A critical software error has occurred. T ur n the printer off and then on to clear the error . If this does not solve the prob lem tr y the f ollowing: 1) Cancel the current print job from your PC or server . Resend the print job. If this does not work, tr y sending a diff erent jo[...]

EN Chapter 8 131 53.XY .ZZ PRINTER ERROR Indicates a memor y error . If a DIMM caused the error , the DIMM will not be recognized. V alues of X, Y , and Z are as f ollows: X Memor y T ype 0R O M 1R A M Y De vice Location 0 On board 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 ZZ Error Number 0 Unsupported memor y 1 Unrecogniz ed memory 3 F ailed RAM t[...]

132 Printer Control Panel Messages EN 57.X F AN ERROR An error has occurred where X is indicated below: X Description 1 F an motor 1 malfunction 2 F an motor 2 malfunction Clear the error by turning the printer off and then on. If the problem persists , call service. 57.3 F AN ERROR alternates with CLOSE UPPER FRONT DRA WER The upper front draw er [...]

EN Chapter 9 133 9 Solving Prob lems with the Pr inter Overview This chapter provides inf or mation on solving and prev enting printer problems such as paper jams and image def ects. The chapter includes the f ollowing sections: ● Basic T roubleshooting Chec klist ● P aper Jam Locations ● P aper Jam Recov ery ● Common Causes of P a per Jams[...]

134 Solving Problems with the Printer EN Basic T r oubleshooting Chec klist If you are e xper iencing problems with the printer , this checklist ma y help identify the cause of the problem. ● Is the printer connected to power? ● Is the printer in the READ Y state? ● Are all necessar y cables connected? ● Are any messages displa yed on the c[...]

EN Chapter 9 135 P aper Jam Locations Use this illustration to troub leshoot paper jams in the printer . For instructions on clear ing paper jams, see the sections later in this chapter . Figure 9-1 P aper Jam Locations (shown with the optional 500-sheet paper feeder and duplex printing accessory installed) 1 Input T ra y 1 area 2 T ransf er Belt a[...]

136 Solving Problems with the Printer EN P aper Jam Recovery This printer provides P aper Jam Recov ery , a feature that allo ws you to set whether the printer should attempt to automatically recover from paper jams. If P aper Jam Recov er y is enabled, when a paper jam occurs, all pages aff ected by the jam will be reprinted. The options are: Note[...]

EN Chapter 9 137 Common Causes of P aper Jams The f ollowing tab le lists common causes of paper jams and suggested solutions f or resolving them. Cause Solution Print media does not meet HP-recommended media specifications. See chapter 3 f or suppor ted media specifications. A consumable item is installed incorrectly , causing repeated jams. V e r[...]

138 Solving Problems with the Printer EN P aper Jam Messages The f ollowing tab le lists printer jam messages and their corresponding recommended actions. Instructions f or clearing these jams are provided in the f ollowing pages. These messages indicate probable jam locations. If the recommended action does not resolve the problem, the printer wil[...]

EN Chapter 9 139 Clearing P aper Jams The f ollowing pages illustr ate how to clear paper jams in specific areas of the printer . Tips f or A v oiding P aper Jams ● V erify that media is correctly loaded in the input trays and that all length and width guides are correctly set. ● T r y turning over the stac k of media in the tra y . ● Do not [...]

140 Solving Problems with the Printer EN Clearing Jams in the Middle Fr ont Drawer Area 1 Pull open the middle front dra wer to access jammed media. Note When removing the transf er belt assembly , do not touch the transf er belt material. 2 Remov e the transf er belt assembly by lifting up on its b lue handles. 3 Remov e any jammed or torn media. [...]

EN Chapter 9 141 Clearing Jams in the T ray 2 Area Note It is a good idea to inspect the input tra ys when clearing paper jams. Howe ver , opening and closing input tra ys has no eff ect on clearing paper jam messages. 1 Pull out T ra y 2 and place it on a flat surf ace. 2 Inspect the pick up rollers and remov e jammed media. Be sure to remov e any[...]

142 Solving Problems with the Printer EN Clearing Jams in the Optional T ray 3 Area Note It is a good idea to inspect the input tra ys when clearing paper jams. Howe ver , opening and closing input tra ys has no eff ect on clearing paper jam messages. 1 Pull out T ra y 3 and place it on a flat surf ace. 2 Inspect the pick up rollers and remov e jam[...]

EN Chapter 9 143 Clearing Jams in the Rear Door Areas W ARNING! Do not touch the fuser : it is hot and could cause burns! The fuser’ s operating temperature is 190 ° C (374 ° F). W ait 30 minutes to allo w the fuser to cool down bef ore working in this area. 1 If the duple x printing accessor y is installed, open the rear duple x co v er . 2 Op[...]

144 Solving Problems with the Printer EN 5 Close the fuser door . 6 Close the upper rear door . 7 Close the rear duple x cov er if it was opened. The printer will war m up and return to the READ Y state. Note If these actions do not resolv e the problem, the printer will displa y an alternate jam message. 5 6 7[...]

EN Chapter 9 145 Clearing Jams in the Fr ont Duplex Dra wer Area 1 Pull out the duple x dra w er and place it on a flat surf ace. 2 Remov e jammed media from the duple x dra wer . Rotate the thumbwheel to eject jammed media. Be sure to remov e any torn pieces of media. 3 Inspect inside the printer and remov e jammed media. Be sure to remov e any to[...]

146 Solving Problems with the Printer EN Media-Handling Pr oblems Use only media that meets the specifications outlined in the HP LaserJet Pr inter F amily Paper Specification Guide . F or media specifications f or this printer , see the “Suppor ted Media W eights and Sizes” section in chapter 3. Printer feeds m ultiple sheets Cause Solution Th[...]

EN Chapter 9 147 Media does not feed automatically Cause Solution Manual f eed is selected in the software application. This printer does not suppor t manual feed. Do not select manual f eed in your softw are application. The correct size of media is not loaded. Load the correct size of media. The input tra y is empty . Load media into the input tr[...]

148 Solving Problems with the Printer EN T ransparencies or glossy paper will not feed Cause Solution The correct media type is not specified in your software or printer driver . V erify that the correct media type is selected in your softw are or printer dr iv er . The input tra y is ov erfilled. Remov e e xcess media from the input tra y . Do not[...]

EN Chapter 9 149 Output is curled or wrinkled Cause Solution Media does not meet the specifications f or this printer . Only use media that meets the media-use specifications f or this printer (see the suppor ted media weights and sizes section in chapter 3). Media is damaged or in poor condition. Remo v e media from the input tra y and load media [...]

150 Solving Problems with the Printer EN Printer Response Pr oblems No display messa ge Cause Solution The printer’ s power s witch (standby button) is in the standby position. V er ify that the printer is on. F ans may run while the printer is in standby mode (off). The printer’ s memory DIMMs are def ectiv e or installed incorrectly . V er if[...]

EN Chapter 9 151 Printer is on, but is not receiving data Cause Solution The printer’ s READ Y indicator light is not lit. Press G O to retur n the printer to the READ Y state. The top cov er is not closed properly . Close the top cov er firmly . A printer message other than READ Y appears on the printer control panel. See chapter 8 f or troubles[...]

152 Solving Problems with the Printer EN Printer will not duplex Cause Solution Printer is not recognizing the duplex printing accessor y . Pr int a configuration page to v erify configuration. Set up the printer driver to recognize the duple x printing accessor y . V er ify that the duple x printing accessor y power cord is plugged in. Y ou are tr[...]

EN Chapter 9 153 Unable to select the printer fr om the computer Cause Solution If you are using a s witch box, the printer may not be selected f or your computer . Select the correct printer through your switch bo x. The printer’ s READ Y indicator light is not lit. Press G O to retur n the printer to the READ Y state. The input tra y specified [...]

154 Solving Problems with the Printer EN Printer Contr ol P anel Prob lems Control panel settings w ork incorrectly Problem Solution The printer control panel display is b lank or is not lit e ven when the f an is r unning. F ans may run while the printer is in standby mode (off). Press the printer’ s power s witch to turn the pr inter on. Printe[...]

EN Chapter 9 155 Solving Print Quality Pr oblems This section provides solutions f or various pr int quality prob lems. Print quality problems could be caused by consumab le items that are past their rated lif e. If you are e xper iencing print quality problems, v er ify that there are no consumable replacement messages displa y ed on the printer c[...]

156 Solving Problems with the Printer EN . . V er tical lines or streaks Problem Solution White lines or streaks appear only in the blac k areas of print. Print sever al configuration pages. The lines or streaks should clear within a f ew pages . T r y reprinting your print job . If the problem persists, replace the b lack toner car tridge. White l[...]

EN Chapter 9 157 . Faded print, random faded areas, or spec kles Problem Solution The message TRANSFER KIT LO W REPLA CE TRANSFER KIT appears on the printer control panel. Print out a configuration page to verify the remaining lif e of the transf er belt. Replace the transf er belt if necessar y . The moisture content of your paper is une ven or to[...]

158 Solving Problems with the Printer EN . . . Irregular , raised spots or stray toner Problem Solution T oner is smudged on the back of pages. T oner collected on the transf er belt can cause smudging on the bac k of a page. Smudges commonly appear on the edges of pages after media size is changed. The belt is self- cleaning and the smudging will [...]

EN Chapter 9 159 W avy characters Problem Solution Characters appear wa vy f or se ver al pages. The printer’ s laser scanner needs ser vice. Contact y our authorized HP dealer or HP ser vice representative .[...]

160 Solving Problems with the Printer EN Dull or dark colors on transparencies Problem Solution Y ou are using transparencies that do not meet the media specifications f or this printer . Use only transparencies that meet the specifications f or this printer (see chapter 3). The selected colors are undesirable when printed. Select different colors [...]

EN Chapter 9 161 . Horizontal streaks on transparencies Problem Solution The printer’ s imaging drum is past its useful lif e. Print a configuration page to verify the remaining lif e of the imaging drum. Replace the imaging drum if necessar y . Y ou are using transparencies that do not meet the media specifications f or this printer . Use only t[...]

162 Solving Problems with the Printer EN . Uneven dark areas or lines in solid fill areas on transparencies Problem Solution Y ou are using transparencies that do not meet the media specifications f or this printer . Use only transparencies that meet the media specifications f or this printer . See the Printing on T ransparencies section of chapter[...]

EN Chapter 9 163 Color Printing Pr oblems Printing blac k instead of color Problem Solution Color mode is not selected in your softw are application or printer driver . Select color mode instead of gra yscale or monochrome mode in your softw are application or printer driver . The correct printer dr iv er is not selected in your softw are applicati[...]

164 Solving Problems with the Printer EN Note Se v eral f actors can influence your ability to match printed colors to those on your monitor . These factors include print media, ov erhead lighting, software applications , operating system palettes , monitors, and video cards and drivers. Inconsistent colors after loading toner Problem Solution Anot[...]

EN Chapter 9 165 Incorrect Printer Output Incorrect fonts are printed Problem Solution The f ont has not been correctly selected in your softw are application. Re-select the f ont in your software application. The f ont is not av ailable to the printer . Download the f ont to the printer or use another fon t . The correct printer dr iv er is not se[...]

166 Solving Problems with the Printer EN Erratic, missing character s or interrupted printout Problem Solution The interf ace cable is of poor quality . T ry using a different, higher-quality , IEEE- compliant cable . P arallel cab les can be no longer than 10 meters (30 feet). The interf ace cable is loose . Disconnect and reconnect the interf ace[...]

EN Chapter 9 167 Software Application Pr oblems Unable to change system selections thr ough software Cause Solution System software changes are loc ked out b y the printer control panel. See the chapter on printer interfaces. Consult with your network administrator . Y our software application does not support system changes. See the documentation [...]

168 Solving Problems with the Printer EN[...]

EN Appendix A 169 A DIMM Installation Overview The printer is designed for easy installation of additional memory . This chapter provides inf or mation on installing memor y .[...]

170 DIMM Installation EN DIMM Configuration This printer suppor ts up to 208 MB of memor y . Y ou can add additional Random Access Memor y (RAM) to this printer by installing Dual Inline Memor y Modules (DIMMs). The printer uses 100-pin, non- parity , synchronous DRAM memor y modules. Extended Data Output (EDO) DIMMs are not suppor ted. Note Do not[...]

EN Appendix A 171 Installing DIMMs T o install a DIMM CA UTION T o reduce the possibility of damage caused by static electricity , alwa ys wear an electrostatic discharge (ESD) wrist strap or touch the surf ace of the antistatic package bef ore handling DIMMs. When handling the f or matter board, wear an antistatic wrist strap or frequently touch b[...]

172 DIMM Installation EN 4 Slide out the f or matter board and set it on a clean, flat, grounded surf ace. 5 Align the connectors on the DIMM with the notches in the DIMM slot. Inser t the DIMM into the slot and then firmly push the DIMM until the le v ers lock into place . Note Repeat step 5 f or each DIMM you are installing. 6 Inser t the formatt[...]

EN Appendix A 173 7 Tighten the screws . 8 Reconnect the power and interf ace cables . 9 T ur n the pow er on. The printer automatically updates the memor y configuration to include the ne wly installed DIMMs. 7 9 8[...]

174 DIMM Installation EN V erifying DIMM Installation T o verify that the DIMM installation was successful, print out a configuration page (see the chapter on using the printer control panel). If the DIMM has been installed properly , the figure in the Memor y section of the configuration page will reflect the ne w total amount of memor y . If the [...]

EN Appendix B 175 B PCL Commands Overview This printer suppor ts the use of the Pr inter Control Language (PCL). Most software applications pro vide the printer with necessar y language inf ormation. Howe v er , some applications do not provide the printer with language inf ormation and require the user to enter printer commands. See your softw are[...]

176 PCL Commands EN PCL Commands PCL printer commands instr uct the printer which tasks to perform or which f onts to use f or specific print jobs. PJL Commands The HP Printer Job Language (PJL) provides control abov e PCL and other printer languages. The f our major functions provided b y PJL are: ● printer language switching ● job separation [...]

EN Appendix B 177 Interpreting PCL Printer Command Syntax Bef ore using printer commands, compare the f ollowing char acters: Note Y ou must use the exact char acter and case specified f or PCL printer commands. Many printer commands use the lowercase letter L ( l ) and the number one (1), or the uppercase letter O (O) and the number z ero ( 0 ). T[...]

178 PCL Commands EN Combining Escape Sequences in PCL Printer Command Syntax Escape sequences can be combined into one escape-sequence string. There are three impor tant r ules to f ollow when combining code: ● The first two characters after the <esc> char acter must be the same. ● When combining sequences, change the uppercase (terminati[...]

EN Appendix B 179 Entering Escape Characters Note PCL printer commands alwa ys begin with the escape character (<esc>). The f ollowing tab le lists the escape character entries f or v arious applications. Application Escape Character Entry What Appears Lotus 1-2-3 and Symphony T ype 0 27 027 Microsoft W ord for DOS Hold down A LT and type 0[...]

180 PCL Commands EN Selecting PCL Fonts The printer font list pro vides PCL printer commands for selecting f onts. (See the section on printing a list of av ailable f onts.) A sample section of a f ont list is shown belo w . There is one variab le bo x f or entering symbol sets and one for entering point size. Unless these v ariables are entered, t[...]

EN Appendix B 181 Note F onts are either fix ed or proportional in spacing. This pr inter suppor ts fix ed f onts (Courier , Letter Gothic, and Lineprinter) and propor tional f onts, including CG Times , Arial ® , and Times New Roman. Fix ed-space fonts are best used in applications such as spreadsheets and databases, where it is important for col[...]

182 PCL Commands EN P age Control Commands P aper Destination <esc> & l #G 0 = A utomatic Selector 1 = T op Output Bin (face-do wn) 2 = Rear Output Bin (f ace-up) P aper Source <esc> & l #H 0 = Prints or ejects current page 1 = T ray 2 4 = T ray 1 5 = T ray 3 (500-sheet paper f eeder) P aper Size <esc> & l #A 1 = Ex ec[...]

EN Appendix B 183 Orientation <esc> & l #O 0 = Po r trait 1 = Landscape 2 = Re verse P or trait 3 = Re verse Landscape T op Margin <esc> & l #E # = Number of lines T ext Length (bottom margin) <esc> & l #F # = Number of lines from top margin Left Margin <esc> &a#L # = Column number Right Margin <esc> &a[...]

184 PCL Commands EN Programming Hints End of Line Wrap <esc> &s#C 0 = Enable 1 = Disable Displa y Functions On <esc> Y n/a Displa y Functions Off <esc> Z n/a V ector Graphics Switching Enter PCL Mode <esc> %#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 Mode <esc> %#B 0 =[...]

EN Appendix B 185 Primar y Pitch <esc> (s#H # = Characters/Inch Set Pitch Mode <esc> &k#S 0 = 10 4 = 12 (elite) 2 = 16.5 - 16.7 (compressed) Primar y Height <esc> (s#V # = P oints Primar y Style 1 <esc> (s#S 0 = Upright (solid) 1 = Italic 4 = Condensed 5 = Condensed Italic Primar y Stroke W eight 1 <esc> (s#B 0 = M[...]

186 PCL Commands EN[...]

EN Appendix C 187 C Specifications Electrical Specifications Operating En vir onment Specifications 110-V olt Models 220-V olt Models P ower Requirements 100/127V (+/- 10%) 50-60 Hz (+/- 2 Hz) 220/240V (+/- 10%) 50-60 Hz (+/- 2 Hz) P ower Consumption (typical) During pr inting During standby P owerSa ve mode 470 W (av erage) 80 W (av erage) <45 [...]

188 Specifications EN Acoustic Emissions Operation P osition Printing Standby P er ISO 9296, DIN 45635,T .19 L PA 58 dB(A) L PA 49 dB(A) Bystander 1m Printing Standby P er ISO 7779, DIN 45635,T .19 L PA 52 dB(A) L PA 45 dB(A) Sound P ower Printing Standby P er ISO 9296 L WA D =6.6 bels(A) L WA D =5.8 bels(A)[...]

EN Appendix C 189 En vir onmental Pr oduct Ste war dship Pr ogram Pr otecting the En vironment Hewlett-P ackard Compan y is committed to pro viding quality products in an environmentally sound manner . This HP LaserJet printer has been designed with se v eral attributes to minimize impacts on our environment. This HP LaserJet printer design elimina[...]

190 Specifications EN This HP LaserJet printer design reduces: ● Energ y Consumption —Energ y usage drops from 120 w atts (W) during pr inting to as low as 30W (45W f or a pr inter with optional accessories) while in low-power (P owerSa ve) mode . Not only does this sav e natural resources, b ut it also sa v es money without aff ecting the high[...]

EN Appendix C 191 HP Cartridg e Recyc ling Program Inf ormation: Since 1990, the HP LaserJet T oner Car tr idge Recycling Program has collected more than twelv e million car tridges that otherwise would hav e been discarded into landfills or similar facilities . This rapidly gro wing program returns used car tr idges to the manuf actur ing process,[...]

192 Specifications EN ● P aper —This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer F amily P aper Specification Guide . This printer is suited for the use of recycled paper according to DIN 19 309. The user guide is provided on compact disc , which allows the same high-q[...]

EN Appendix C 193 Regulatory Statements FCC Regulations This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC r ules. These limits are designed to provide reasonab le protection against harmful interference in a residential installation. This equipment generates, uses , [...]

194 Specifications EN Canadian DOC Regulations Complies with Canadian EMC Class B requirements. « Conf orme à la classe B des nor mes canadiennes de compatibilité électromagnétiques « CEM ». » VCCI Statement (Japan) K orean EMI Statement[...]

EN Appendix C 195 Dec laration of Conf ormity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’ s Name: Manufacturer’ s Address: Hewlett-P ackard Company 11311 Chinden Boule vard Boise, Idaho 83714-1021 USA declares that the pr oduct Product Name: Model Number: Product Options: HP Color LaserJet 4500, 4500 N, 4500 DN C4084A, C4089A, C409[...]

196 Specifications EN For Compliance Information ONL Y , contact: Austr alia Contact: Product Regulations Manager , Hewlett-Pac kard Australia Ltd., 31.41 Joseph Street, Blackb urn, Victor ia 3130, Australia. European Contact: Y our local Hewlett-P ackard Sales and Ser vice Office or Hewlett-P ackard GmbH, Depar tment HQ-TRE / Standards Europe, Her[...]

EN Appendix C 197 Safety Inf ormation Laser Safety The Center f or De vices and Radiological Health (CDRH) of the U .S. F ood and Drug Administration has implemented regulations f or laser products manuf actured since August 1, 1976. Compliance is mandator y f or products marketed in the United States. This printer is cer tified as a “Class 1” [...]

198 Specifications EN Laser Statement f or Finland LASER TUR V ALLISUUS Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 4500 -laserkirjoitin on käyttäjän kannalta tur vallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle . Laitteen tur v allisuusluokka on mä?[...]

EN Appendix C 199 VA R O ! Mikäli kirjoittimen suojakotelo a vataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. V ARNING ! Om laser printer ns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betr akta ej strålen. Tiedot laitteessa k[...]

200 Specifications EN[...]

EN Appendix D 201 D W arr anty and Suppor t Inf or mation Hewlett-P ackar d W arranty Statement HP Color LaserJet 4500, One-year limited warranty 4500 N, 4500 DN Printer 1 HP warr ants HP hardware, accessories and supplies against def ects in materials and workmanship for the period specified abo ve . If HP receiv es notice of such def ects during [...]

202 Warranty and Support Information EN 7 T O THE EXTENT ALLO WED BY LOCAL LA W , THE ABO VE W ARRANTIES ARE EXCLUSIVE AND NO O T HER W ARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALL Y DISCLAIMS THE IMPLIED W ARRANTIES OR CONDITIONS OF MERCHANT ABILITY , SA TISF ACT OR Y QU ALITY , AND FITNESS FOR A P AR T[...]

EN Appendix D 203 HP Maintenance Agreements HP has se v eral types of maintenance agreements that meet a wide range of suppor t needs. On-Site Service Agreements T o provide y ou with the suppor t lev el best suited to your system usage and suppor t budget, HP has on-site service agreements with three response times: Prior ity On-Site Ser vice is d[...]

204 Warranty and Support Information EN Suppor t Inf ormation HP support Online Services: for 24-hour access to information ov er y our modem, we suggest these services: W orld Wide W eb URL —Printer dr ivers , updated HP printer software, plus product and support information may be obtained from the follo wing URLs : in the U .S. http://www .hp.[...]

EN Appendix D 205 HP direct ordering f or accessories or supplies: Call 1-800-538-8787 (U .S.) or 1-800-387-3154 (Canada). HP Support Assistant compact disc: This suppor t tool offers a comprehensiv e online information system designed to provide technical and product inf or mation on HP products. T o subscribe to this quar ter ly ser vice in the U[...]

206 Warranty and Support Information EN Customer Suppor t Options W orldwide In addition to the phone numbers listed below , this guide contains worldwide sales and ser vice addresses and phone numbers f or countries not listed here. Customer Support W orldwide Customer Support and Product Repair Assistance for the U .S. and Canada: Call 1-208-323-[...]

EN Appendix D 207 Customer Support W orldwide (continued) In - country suppor t numbers: If y ou require suppor t after your w arranty has e xpired, additional product repair ser vices, or if y our country is not listed below , see “Worldwide Sales and Ser vice Offices.” Argentina 787-8080 Japan (81) (3) 3335-8333 Austr alia (61) (3) 272-8000 M[...]

208 Warranty and Support Information EN W orld wide Sales and Service Offices Note Bef ore calling an HP Sales and Ser vice office, be sure to contact the appropriate Customer Suppor t Center number listed in the “HP suppor t” section. Products should not be returned to these offices. Product return information is also availab le through the ap[...]

EN Appendix D 209 Colombia Hewlett-P ackard Colombia Calle 100 No . 8A -55 T orre C Oficina 309 Bogota, Colombia Czech Republic Hewlett-P ackard s. r . o. Nov odvorská 82 CZ-14200 Praha 4 Phone: (420) (2) 613-07111 F ax: (420) (2) 471-7611 Denmark Hewlett-P ackard A/S K onge vejen 25 DK-3460 Birkerø d Denmark Phone: (45) 3929 4099 F ax: (45) 4281[...]

210 Warranty and Support Information EN Japan Hewlett-P ackard Japan, Ltd. 3-29-21 T akaido-higashi Suginami-ku, T okyo 168 Phone: (81) (3) 3335-8333 F ax: (81) (3) 3335-8338 Hardware Repair Center: Phone: (81) (4) 7355-6660 F ax: (81) (4) 7352-1848 Ko r e a Hewlett-P ackard K orea 25-12, Y oido-dong, Y oungdeungpo-ku Seoul 150-010 Phone: (82) (2) [...]

EN Appendix D 211 Singapore Hewlett-P ackard Singapore (Sales) Pte Ltd 450 Ale xandra Road Singapore (119960) Phone: (65)275-3888 F ax: (65)275-6839 Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended W arranty Support: Phone: (65) 272-5333 Spain Hewlett-P ackard Española, S.A. Carretera de la Coruña km 16.500 E-[...]

212 Warranty and Support Information EN[...]

EN Index 213 Inde x Numerics 500-sheet paper feeder See also Tray 3 ordering 23 A accessories See also consumables description 23 duplexer 70 ordering 23, 205 Tray 3 66 acoustic emissions 188 adjusting color balance 79 advanced functions, setting 45 attention light, interpreting 29 attention messages 120 auto continue 35 avoiding paper jams 139 B b[...]

214 Inde x EN keys 28 locking 103 menu locking 30 menu map 31 menus, descriptions 30 messages, description 121 messages, troubleshooting 121 messages, types 120 options 26 problems 154 selecting PCL fonts 88 settings 22, 154 shared environments 40 stopping a print job 74 using 28 controlling print jobs 22, 55 critical error messages, defining 120 c[...]

EN Index 215 HP First Fax 205 HP FontSmart accessing 84 using 84 HP JetAdmin software 101 HP JetDirect print server 100, 101, 102 HP Service Agreements 205 HP Service Information 205 HP Worldwide Sales and Service Offices 208– 211 I I/O cards 100 I/O Menu 37 description 37 setting bidirectional communication 45 I/O Timeout, setting 43 indicator l[...]

216 Inde x EN O online help 28 operating environment specifications 187 ordering 500-sheet paper feeder 23 accessories 23 cables 23 consumables 23 media 23 memory 23 network connectivity 23 reference materials 23 toner 23 output bins capacity 55 selecting 55 output, incorrect 165 P PANTONE ® colors 78 paper See also media curled output 149 custom-[...]

EN Index 217 energy consumption 189 environmental features 17 feeding problems 146 fonts 16 in shared environment 16 incorrect output 165 input 16 interface settings, changing 37 interfaces 99 languages 42 maintenance 111 memory 16, 18 memory, adding 19, 170 memory, managing 19 memory, resetting 45 messages 114, 121 network security 103 output prob[...]

218 Inde x EN S safety information laser safety 197 toner material safety 197 sales and service offices 208– 211 Screen Match 77 securing network 103 selecting default font 86 fonts 87 media 48, 56 output bins 55 PCL fonts 88 printer settings 22 service agreements customer support types 203 sizes media 49 paper 49 smear 155 smudges 161 soft fonts[...]

[...]

Copyright© 1998 He wlett-Packard Co. Printed in USA Manual Part No. C4084-90937 *C4084-90937* *C4084-90937* C4084-90937 Printed on at least 50% T otal Recycled Fiber with at least 10% Post-Consumer Paper[...]