HP (Hewlett-Packard) 7000 manual

E80 9 User G uid e OFFICEJE T 7 000[...]

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HP Officejet 7000 (E809) Wide Format printer User Guide[...]

Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 6/2009 Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction , adaptation, or translatio n of this material is prohibited without prior written permission of Hewl[...]

Contents 1 Get started Find other resources for the prod uct ......................... ....................................... .........................6 Find the device model number................................................................................................... 7 Accessibility......................... ...........................[...]

Use device management to ols.................................................................................................27 Embedded Web server............ .................. ....... ......................... ............................... ..........27 To open the embedded Web se rver............................................................[...]

Solve printing problems......................................... ........................................... .................... ....56 The device shuts down unexpe ctedly.................. ...................... ...................... ...................56 Device takes a long time to print............................ .............................[...]

Clear jams........ ................. ............... ................ ............ ................ ............... ............... ... .... ........95 Clear a jam in the device............................ ........................................................ ................96 Tips for avoiding jams.... ..................... ...................[...]

Obtain HP telephone s upport.................................................................................................112 Before you call..................... ............................ ....................... ........................... ............. ..112 Support process....................................................................[...]

1 Get started This guide prov ides details about how to use the device and to resolve problems. • Find other resources for the product • Find the devi ce model numbe r • Access ibility • Understand the devi ce parts • Connecti on information • Turn off the de vice • Eco-Tips Find other resources for the product You can obtain product [...]

Resource Description Locat ion Printer status report • Device information: ◦ Product name ◦ Model number ◦ Serial number ◦ Firmware version number • Number of pages printed from the tray and accessories • Printing supply status For more in formation, see Understand the printer status page. Print quality diagnostic page Diagnoses issue[...]

The device software is accessible for users wi th visual impairments or low visio n through the use of your operat ing system's accessibili ty options and featur es. It also supports most assistive technology such as screen readers, Braill e readers, and voice-to-text applications. Fo r users who are color blind, colo red buttons and ta bs use[...]

1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more informatio n about inte rpreting control- panel lights, see Control-pan el lights reference. 1 2 3 4 5 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartrid[...]

Back view 1 2 3 4 1 Rear universal serial bus (USB) port 2 Ethernet network port 3 Power input 4 Rear access panel Connection information Description Recomme nded number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed por[...]

If you improperly t urn off the HP product, the print carriage might not return to the correct position, whic h might cause problem s with the p rinthead and p rint qualit y issues. Eco-Tips HP is committe d to helping customer s reduce thei r environmental footp rint. HP has provided the Eco-Tip s below to help you focus on ways to assess a nd red[...]

2 Use the device This secti on contains the fo llowing topic s: • Select print media • Load media • Change prin t settings • Print on special and cust om-sized media • Print borderless • Print a Web page (Win dows only) • Cancel a print job Select print media The dev ice is desi gned to work well with most types of o ffice media. It i[...]

through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology fo r less smearing, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than docu ments printed on standard multipurpose or copy pa per. [...]

Recommended papers for photo printing If you want the best print quality, HP recommends using HP pape rs that are specifical ly designed for t he type of project you are printing . Depending on your cou ntry/region , some of these pa pers might not be a vailable. HP Advanced Photo Paper This thick photo paper f eatures an inst ant-dry finish for e [...]

◦ Media that is hea vily textured, em bossed, or does not acce pt ink well ◦ Media that is too lightweight or stretches easily Cards and envel opes • Avoid envelopes that have a ve ry slick fini sh, self-stick ad hesives, clasps, or windows. Also avoid cards and envelope s with thick, irregular, or curled edges, or areas that are wrinkled, to[...]

Understand supporte d sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4* (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10 .5 inches) B5* (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5* (148 x 210 mm; 5.8 x [...]

Media size Index card (127 x 203 mm; 5 x 8 inches) A6 card* (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki+* (100 x 148 mm; 3.9 x 5.8 inches) Photo media 4 x 6* (102 x 152 mm; 4 x 6 inches) 5 x 7* (13 x 18 cm; 5 x 7 inches) 8 x 10* (8 x 10 inches) 10 x 15 tab * (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) 2L (178 x 127 mm; 7.0 x 5.0 in ches) B5*[...]

Tray Type Weight Capacity (17 mm or 0.67 inch stacked) Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 15 sheets (10 mm or 0.39 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 4 0 cards (10 mm or 0.39 inch stacked) Output tray All supported media Up to 100 sheets of plain paper (text printing) Set minimum margins The document ma[...]

Media (1) Left margin (2) Right margin (3) Top margin * (4) Bott om margin * Tabloid Super B A3 A3+ Envelop es 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 14.9 mm (0.59 inch) * To achieve this margin se tting on a computer running Win dows, Click the Advan ced tab in the printer driver , and select Minimize Margins . Load media This se[...]

4. Slide the media guide in the t ray to adjust it for th e media size that you have lo aded, and then lowe r the output tray . 5. Pull out the exte nsion on the output tra y. Change print settings You can change print setti ngs (such as paper size or type) from an ap plication or th e printer driver. Cha nges made from an ap plication take precede[...]

To change defa ult settings for all future jobs (Windows ) 1. Click Start , then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and t hen double-click Printers . NOTE: If prompted, en ter the computer a dministrator's passw ord. 2. Right-click the printe r icon, then click Pri nt Preferences , or Printing Pre[...]

To print on special or custom -sized medi a (Mac OS X) 1. Load the appropriat e media. For more inf ormation, see Load media. 2. On the File menu, click Page Setup . NOTE: Some Mac OS X 10.5 applicat ions do not have a Page Setup m enu, it is included in th e Print menu. 3. Verify that yo u have se lected the HP device. 4. Select the media size. 5.[...]

3. From the applicat ion, open the printer driver: a . Click File , and then click Print . b . Click Properti es, Setup , or Pr eference s . 4. Select the print set tings shortcut you w ant to use. 5. Change any other prin t settings, and the n click OK . 6. Print the documen t. 7. If you print ed on photo media with a tear-off tab, remove the tab [...]

To print a Web page 1. Make sure that you have paper loaded in the in put tray. 2. On the File menu in your Web bro wser, click Print . TIP: For best resu lts, select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure that the product is the selected printer. 4. If your Web[...]

3 Configure and manage This informat ion is intended for the administrator o r individual who is responsible for managing the de vice. This section con tains informati on about the following t opics: • Manage the device • Use device management tools • Understand the pri nter status page • Understand the n etwork config uration status rep or[...]

Monitor the device Use this tool... to obtain the foll owing informa tion... Device control panel Obtain information about the status of jobs tha t are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • Printer status information: Click the Information tab, and then click a selection in th[...]

Use this tool... to do the following... • Order supplies: On any tab, click the Order Supplies button, and then follow the onscree n instructions. • Support: On any tab, click the Support button, and then select a support option. Toolbox (Windows) • Perform device maintenance tasks: Click the Device Services tab. • Configure ne twork settin[...]

NOTE: For a list of system requirements for the embedded Web server, see Embedded Web serve r specifications. Some settings migh t be restricted by the requirement for a p assword. You can open and use t he embedded Web server w ithout being conn ected to the Internet; however, some features will not be availabl e. The embedded We b server (EWS) pl[...]

You can open the embedd ed Web server by using these methods: • Web browser: In a supp orted Web browse r on your computer, type t he IP address or hostname that has bee n assigned to the device. For example, if the IP ad dress is 123.123.123.12 3, type the fol lowing address into the Web browse r: http://123.123.123.123 . The IP address and host[...]

This secti on contains the fo llowing topic s: • Open the Toolbox • Toolbox t abs • Network Tool box Open the Too lbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . - Or - • Right-click the H P Digital Imaging Mo nitor in the taskbar, poi nt to Printer Model Name and the[...]

Tabs Conten ts • Align Printheads: Guides you throug h aligning the printheads. For more information, see Align the printhead. • Clean P rinthe ads: Guides you through cleaning the printheads. For more information, see Clean the printhead. Network Settings Gives information on the network settings. Click Change Settings to ope n the Network Too[...]

This secti on contains the fo llowing topic s: • Open the HP U tility • HP Utility Open the HP Utility To open the HP Utility ▲ Click the HP Utility i con in the Dock. NOTE: If the icon does not appea r in the Dock, click t he Spotlight icon o n the right side of the menu ba r, type HP Utility in the box, and then click the HP Utility entry. [...]

If you need to call HP, it i s often useful t o print the Printer Stat us page before calling. 1. Printer Information: Shows device info rmation (such as the p roduct name, mode l number, serial number, and firmware version n umber), and the num ber of pages printed from t he trays. 2. Ink Cartridge Statu s: Shows the estimated ink level s (represe[...]

Understand the network configuration status r eport The network confi guration status report sho ws the network setti ngs for the device. 1. General Info rmation: Shows info rmation abo ut the current st atus and connecti on type of the network, and other informat ion, such as the URL of the embedded Web server and the hardw are address of the d ev[...]

Configure the device (Windows) You can connect the devi ce directly to a compu ter, or you can share the device among other users on a network. NOTE: Microsoft Internet Explorer 6.0 or high er must be install ed on the co mputer system to run the installation program. Also, you must have administra tor privileges to install a printer driver on Wind[...]

NOTE: If you connect th e device to a compu ter running Wi ndows 7 before i nstalling the device soft ware, you wil l need to use the Sta rter CD provided with the printer to install the HP so ftware. To connect the de vice (Windows XP and Wi ndows Vista) 1. In the Found New Hardware dialog box that displays methods for locating the printer driver,[...]

Network connection If the device ha s network capabilit y, it can be shared in a n etwork environment by connecting it dire ctly to the ne twork. This type of connection offers the ability to manage the device using the embedded Web server from any com puter on the ne twork. NOTE: Microsoft Internet Explorer 6.0 or high er must be install ed on the[...]

A client computer can conne ct to the device in the fo llowing ways: • In the Printers fo lder, double-click th e Add Printer i con and follo w the instructi ons for a network instal lation. Fo r more information, see Install the p rinter driver using Add Printer. • On the ne twork, browse t o the device a nd drag i t to your Prin ters folder. [...]

To share the device on a loca lly shared netwo rk When you connect the device directly, you can sha re it with other co mputers using a simple form of n etworking know n as locally shared n etworking. Use this configu ration only in small groups or wh en usage is low. Th e connected comput er is slowed down w hen many users print to the device . Ba[...]

If you are having proble ms such as: • Printer not foun d when installi ng HP software • Unable to prin t, print job stuck in queu e or printer goes offl ine • Unable to see p rinter status on your comput er The firewall mi ght be preventing your HP de vice from notifying computer s on your network where it can be fo und. If the HP software c[...]

The ports are used for the following function s: Printing • UDP ports: 427, 137, 161 • TCP port: 9100 Photo card uplo ad • UDP ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220 , 9500 HP device statu s UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Uninstall a[...]

6. If you are asked whe ther you would li ke to remove shar ed files, click No . Other programs that use these files might not work properly if the f iles are deleted. 7. Restart your computer. 8. To reinstall th e software, inse rt the device installation CD into yo ur computer's C D- ROM drive, follow the onscreen instructio ns, and also see[...]

3. Double-click Hewlett- Packard . 4. Double-click HP Uninstaller . 5. Select your device, and then double-click Un install . Uninstall and reinstall the software 43[...]

4 Maintain and troubleshoot This secti on contains the fo llowing topic s: • Work with ink cartridges • Print and eval uate a print quality re port • Troubleshoo ting tips and resources • Solve printing proble ms • Print troubleshooting • Print quality trouble shooting • Solve paper-fee d problems • Solve device managem ent problems[...]

• Turn off the HP Print er by pressing the Power but ton located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly t urn off the HP Printer, the print carriage might not retu rn to the correct position causing problems with the ink ca rtridges and print qua lity i[...]

Replace the ink cartridge s NOTE: For information on recycling used ink supplie s, see HP inkjet supp lies recycling program. If you do not already have repl acement ink cartridges for the HP Prin ter, see Order printing supplies online. NOTE: At this ti me, some porti ons of the HP W eb site are ava ilable in En glish only. CAUTION: Wait until you[...]

5. Twist the orange cap t o snap it off. NOTE: Make sure the p lastic tab is en tirely removed and t hat the label is slightly torn, revealing th e vent channel. 6. Using the colored shaped icons for he lp, slide the ink cartri dge into the empt y slot until it clicks into pl ace and is seated firmly in t he slot. CAUTION: Do not lift the latch h a[...]

Make sure that you insert th e ink cartridg e into the slot that has th e same shaped icon and color as the one you ar e installing. 7. Repeat steps 3 throug h 6 for each i nk cartridge you are repl acing. 8. Close the ink cart ridge door. Related topics Order printing supplies online Usage information collection The HP cartridges used wi th this p[...]

If you are concerned about providing this anonymous in formation, you ca n make this information in accessible by turning off th e memory chip's abilit y to collect t he product's usage information : To turn off usage informati on collection ▲ On the product control panel, press a nd hold th e Resume but ton and Network button until the[...]

To evaluate the Print Q uality Diagnostic Page This section in cludes the follow ing topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white str eaks in the bars • Bar colors are not u niform • Large Black Fon t Text • Alignment Patt erns • If you see no defe cts Ink Le vels Chapter 4 50 [...]

▲ Look at the Ink L evel indicators in Line 21. If any of the bar level indicat ors are low, you may need to replace th at ink cartridge. NOTE: Ink level warnings and indicators provide esti mates for planning purposes only. When you receive an ink ale rt message, conside r having a replacement cartri dge available to avo id possible printing del[...]

Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ra gged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge co rresponding to the streaked bar a nd make sure it is properl y vented. For more information, see Replace the ink cartridges. 3. Rei[...]

Regular white str eaks in the ba rs If any of the color bars sho w regular white streaks, follow these step s: White streaks The print quality bars have white streaks in them. 1. If the Print Quality D iagnostic report re ads PHA TTOE = 0 , alig n the prin ter. For more information, see Align the p rinthead. 2. "If PHA TTOE is not 0, " or[...]

Large Black F ont Text Look at the large-fon t text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If th e type is jagged, try alig ning the printer. If th ere are streaks or smears of ink, clea n the printhea d. Example of good Large-Font Type The letters are sharp and clear - the prin ter is operating correctly. Exa[...]

Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contac t HP. If you see no defects If you do not see any defects on the p rint quality report, then t he printing syst em is working correctly. Th ere is no reas on to replace supp lies or have the prod uct serviced, because they are functioning pro[...]

• The device is set as th e current or default p rinter. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). Fo r Mac OS X (v10.5) open System Preferences , select Print & Fax , and then select the device from th e Default Printer drop-down li st. See y[...]

Blank or pa rtial page p rinted Check the ink level s The ink cartridge s may be running low on ink. Clean the printhead Complete the prin thead cleaning proc edure. For more i nformation, see C lean the printhead. The printhead may ne ed to be cleaned if t he printer was turned off im properly. NOTE: Turn off the HP Printer by pressing t he Power [...]

Placement of the te xt or graphics is wrong Check how the med ia is loaded Make sure the media widt h and length guides fit snugly aga inst the edges of th e stack of media, and make su re the tray is not overl oaded. For more info rmation, see Lo ad media. Check the media size • Content on a pa ge might be cut off if the documen t size is larger[...]

Envelopes pri nt incorrectly Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved. • Solution 1: Load th e stack of envelopes corre ctly • Solution 2: Check [...]

• Solution 4: Check th e printer driver stat us • Solution 5: Wai t until the product completes the current operation • Solution 6: Re move all cancelled pr int jobs from the queue • Solution 7 : Clear the paper jam • Solution 8 : Make sure the p r int carriage ca n move freely • Solution 9: Ch eck the connection from the product to you[...]

If this did not solve th e issue, try the next solu tion. Solution 5: Wait until the produc t completes the curr ent operation Solution: If the product is pe rforming another ta sk your print job will be delayed until the product comp letes the current t ask. Some documents take a long time to print. If noth ing has printed several minutes after yo[...]

Cause: The print carriage had stalled. If this did not so lve the issue, try the next solution. Solution 9: Check the co nnection from the pr oduct to your computer Solution: Check the conn ection from the produ ct to your computer. Veri fy that the USB cable is securely plugged into the U SB port on the back of the product. Make sure the other end[...]

Nothing happ ens when I try to prin t Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved. • Solution 1: Turn on th e product • Solution 2: Load paper in th[...]

Solution 4: Check the printer driver status Solution: The printer driver status might have ch anged to eithe r offline or stop printing . To check the prin ter driver stat us ▲ In the HP Solution Center, click the Status tab. Cause: The status of the print er driver had change d. If this did not so lve the issue, try the next solution. Solution 5[...]

Solution 8: Make sure the print ca rriage can move freely Solution: Unplug the po wer cable if it is not alre ady unplugged. Ch eck to see if the print carriage will move freely from one si de of the printer to the oth er. Do not try to force it to move if it is hun g up on something. CAUTION: Be careful not to force the print carriage. If t he car[...]

The margins a re not printing as expected Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, continue trying the remaining soluti ons until the issue is resolved. • Solution 1 : Check the printe r margins • Solution 2 : Veri[...]

Text or graphics are cut off at the edge of the page Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved. • Solution 1: Check the ma rgin settings • Solutio[...]

If this did not so lve the issue, try the next solution. Solution 3 : Load the stac k of papers correctly Solution: If the paper is misfeeding, i t could cause parts of the document to cut off. Remove the stack of pa per from the inpu t tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. I[...]

Solution 2: Load paper in the in put tray Solution: If the product has only a fe w sheets remaining , load more paper in the input tray. If there i s plenty of paper in th e input tray, remove th e paper, tap the stack of paper against a flat surface, and relo ad the paper into the input tray. For more information, see: Load medi a Cause: The produ[...]

Wrong, inaccurate, or bl eeding colors If your printout has o ne of the foll owing print qual ity problems, try the sol utions in this section for help. • Colors look w rong For example, gr een was replaced wi th blue in your printout. • Colors run int o each other, or look like t hey are smeared on th e page. The edges might have a f eathering[...]

If this did not solve th e issue, try the next solu tion. Solution 3: Chec k the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printin g on is flat. For best results when prin ting images, use HP Advanced Photo Paper. Store specialty media [...]

Solution 5: Check the print settings Solution: Check the pri nt settings. • Check the print settings to see if the color settings are i ncorrect. For example, check to see if the do cument is set to print in grayscale. Or, check to see if advanced color sett ings s uch as saturation , brightness, or colo r tone, are set to modify the appearance o[...]

After cleaning the printhead, print a prin t quality report. Evaluate the print quality report to see i f the print qual ity problem still exis ts. For more information, see: • Clean the pri nthead • Print and evaluate a p rint quality report Cause: The print head needed to be cleaned. If this did not solve th e issue, try the next solu tion. S[...]

Solution 2: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level alerts an d indicators provide es timates for planning purposes only. When you receive a l ow-ink alerts, conside r having a replacemen t cartridge available to avoid possi ble printing de lays. You do not need to replace the ink cart[...]

After cleaning the printhead, print a prin t quality report. Evaluate the print quality report to see i f the print qual ity problem still exis ts. For more information, see: • Clean the pri nthead • Print and evaluate a p rint quality report Cause: The print head needed to be cleaned. If this did not solve th e issue, try the next solu tion. S[...]

Solution 2: Use a higher pr int quality setting Solution: Check the print qu ality setting and m ake sure it is not set t oo low. Print the image wi th a high print qu ality setting, such as Best or Max imum dpi . Cause: The print quality setting wa s set too low. If this did not so lve the issue, try the next solution. Solution 3: Rotate the image[...]

If this did not solve th e issue, try the next solu tion. Solution 3: Check the in k levels Solution: Check the estima te d ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for pl anning purposes only. When you rece ive a low-ink ale rt, consider having a replacement cartridge available to avoi d possible pr[...]

If prompted, choose yo ur country/region, and then click Contact HP for information on callin g for te chnical support. Cause: There was a problem with th e printhead. Printouts are fade d or have dull colo rs Try the followi ng solutions if the colo rs in your printout are no t as bright and intense as you expected. • Solution 1: Check th e prin[...]

NOTE: Ink level alerts and indicators provide estimates for pl anning purposes only. When you rece ive a low-ink ale rt, consider having a replacement cartridge available to avoi d possible printin g delays. You do not need t o replace the in k cartridges until print qual ity becomes unacceptable . For more information, see: Check the es timated in[...]

• Solution 3 : Print the i mage in a smaller size • Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the pri nt settings. • Check the p aper type set ting to make sure it matches the type of paper loaded in the input tra y. • Check the print qualit y setting and make sure it is not set too low. Print the [...]

Printouts have vertical stre aks Vertical Streaks are streaks tha t are parallel to the directi on that the pap er moved through the de vice. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printin g on is flat. For best results when prin ting images, u[...]

If you removed the rear door to clear a pape r jam, replace it. Gently push the door forward unti l it snaps into place. Cause: The rear door was not securely i nstalled. Ink streaks on the ba ck of the paper Try the followi ng solutions if ther e is smeared ink on the ba ck of your printout. • Solution 1: Print on a page of p lain paper • Solu[...]

Solution 1: Rest art the product Solution: Turn off the produ ct, and then unplug t he power cord. Plug the powe r cord back in, and then press the Power but ton to turn on the pro duct. Cause: The product expe rienced an error. If this did not solve th e issue, try the next solu tion. Solution 2: Make sure the pape r is loaded corr ectly Solution:[...]

If this did not so lve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Check for pape r debris in the front of the device. Remove any debris you find. CAUTION: Trying to clear a paper j am from the fron t of the device ca n damage the print mechanism. Always access and clear paper jams t hrough the rear access panel. C[...]

Solution 2: Use True Type or OpenType fonts Solution: Use TrueType or Open Type fonts to ensure th at the product is able to print smooth f onts. When selecting a fo nt, look for the True Type or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software app lications off er custom fonts that have jagged edge s when[...]

The produ ct prints sl owly Try the followi ng solutions if the prod uct is printing very slow ly. • Solution 1: Use a lower print quali ty setting • Solution 2: Che ck the ink levels • Solution 3: Co ntact HP support Solution 1: Us e a lower print quality setting Solution: Check the p rint quality sett ing. Best and Maximum dpi provide the b[...]

If you receive an error me ssage about the i nk cartridges, see Errors (Windows) for more information. This section contai ns the following topics: • Clean the printhea d • Align the printh ead Clean the printhead If your printe d output is stre aked or has any inc orrect or missing colo rs, the printhead might need t o be cleaned. There are tw[...]

To clean the printhead fr om the Toolbox (Mac OS X) 1. Click the HP Utility icon in the Dock. NOTE: If HP Utility is not in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the box, and then cli ck the HP Util ity entry. 2. Select Clean Printh eads and th en click Clean . To clean the p rinthead from the embe[...]

To align the printhe ad from the embedded Web server 1. Load letter, A4, or legal unused plai n white paper into t he main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Qualit y sectio n, and then clic k Run Diagnostic . Solve paper-feed problems Media is not[...]

Pages are sk ewing • Make sure the med ia loaded in the tr ays is aligned to the pap er guides. If need ed, pull out the trays fro m the device and relo ad the media prope rly, making sure that t he paper guides a re properly ali gned. • Load media int o the device only when i t is not printing. Multiple page s are being picked up • Fan the m[...]

Check the de vice IP address • To check the IP address of the device from the control panel, print the net work configuration page. For more information, see Understand the network configura tion status report. • Ping the device u sing the IP address from th e command prompt. For example, if t he IP address is 123. 123.123.123, type the followi[...]

Problems connecti ng to a wired network • If the Network li ght on the device cont rol panel does not turn o n, make sure that all of the “General net work troubleshoot ing” conditions are met. • Though it is not recommended that you assign the devi ce with a static IP ad dress, you might resolve some installation pro blems (such as a confl[...]

Make sure the ink c artridges are pro perly installed 1. Make sure the product is turn ed on. 2. Open the ink cartridge acce ss door by lifting f rom the front right of the product , until the door locks into place. NOTE: Wait until th e print carriage st ops moving before proceeding. 3. Make sure the ink cartridges are installed in the co rrect sl[...]

Software installation sugg estions Check the comp uter system • Make sure that your computer is runn ing one of the suppor ted operating systems. • Make sure that the comput er meets at least the mi nimum system requirements. • In the Window s device manager, make sure that th e USB drivers have not been disabled. • If you are using a compu[...]

◦ Compare the I P address listed in the dialog box and m ake sure it mat ches the IP address listed on the netw ork configuration page. If the IP addre sses are diffe rent, change the IP address in th e dialog box to match th e address on the network configuration p age. ◦ Click OK twice to save th e settings and close t he dialog boxes. Proble[...]

Clear a jam in th e device To clear a jam 1. Remove all media f rom the output tray. CAUTION: Trying to clear a paper j am from the fron t of the device ca n damage the print mechanism. Always access and clear paper jams t hrough the rear access panel. 2. Check the rear access panel. a . Push the left side of the rear access panel to the right, and[...]

• Make sure the outpu t tray is not overly full. • Make sure the media guid e are adjusted snugly agai nst the media, but do no t crinkle or bend the me dia. Errors (Windows) • Printhead Problem • Device Disconnecte d • Ink Alert • Cartridge Pro blem • Cartridge Pro blem • Paper Mismatch • The cartridge cra dle cannot move • Pap[...]

Device Disconnected Use the followi ng to correct the error: Hardware installat ion suggestions Ink Alert Choose your error • HP recommends you h ave a replacement avai lable for wh en print quality b ecomes no longer acceptab le. • The amount of ink in the following cartridge may be low enough to cause po or print quality and ca rtridge change[...]

Ink Service Capaci ty Warning If you are going to move or transport the prod uct after receiving this message, make sure you keep it upright an d do not tip it on i ts side to avoid ink leak age. Printing can contin ue, but ink syst em behavior m ight change. The product has nearl y maximized the in k service capacity. Contact HP support for servic[...]

Use the followi ng to correct the error: Replace the ink cartridges Cartridge Problem The follow ing cartri dge has a pr oblem Use the followi ng to correct the error: • Replace the ink cartridges • Supplies • HP inkjet suppli es recycling program Paper Mismatch Paper detected does not matc h paper size or ty pe selected Use the followi ng to[...]

The following cartri dge is not intended for us e in this printer Use the followin g to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program The following cartri dges are not intended for use in this printer as it i s currently configured Use the followin g to correct the error: • Replace the ink[...]

Ink Servic e Capacity Warning If you are going t o move or transport the pr oduct af ter receiving this message , make sure you keep it upright and d o not tip it on its side t o avoid ink leakage. Printing can continue , but ink system beha vior might change. The product has n early maximi zed the ink service capacity. Contact HP support for servi[...]

5 Control-panel lights reference The control-pane l lights indica te status and are useful for dia gnosing printing prob lems. This section contains informa tion about th e lights, what the y indicate, and what action to take if necessary. • Interpreting cont rol-panel light s Interpreting control-panel lights 1 2 3 4 5 1 Power button and light 2[...]

For more information, vi sit the HP Web site ( www.hp.com/supp ort) for the latest troubleshoo ting informati on, or product fi xes and updates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. • Connect the power cable. • Press ( Power button). The Power light is on. The device is ready.[...]

Light description/Light pattern Explanation and recommended action The Power light and the Resume light are on. A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights b link one after the the other, from left to right. The printhead is missing or fau lty • Reinstall the pri[...]

Light description/Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartrid ge lights blink. One or more o f the ink car tridges are missing. There is a duplicate cartridge installed in the device. • Install the indicated ink cartridge, and then try to print. Remove and re-insert the in k cartridge [...]

Light description/Light pattern Explanation and recommended action The Power light is on, and the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. Re place the existing ink cartridges to avoid poor print qualit[...]

Light description/Light pattern Explanation and recommended action All lights are on. A non-recoverable error h as occurred. Unplug the power cord, and then plug the powe r cord back in, and try printing. Chapter 5 (continued) 108 Control-panel lights reference[...]

A HP supplies This section provides information on HP suppli es for the device. The in formation is subject to changes, visit the HP Web site ( www.hpshopping .com) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order prin ting suppli es online To order supplies online or cr[...]

NOTE: Ink level warnings and indicators provi de estimates for planning purposes only. When you receive a low-ink warning message , consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace ca rtridges until prompted to d o so. HP media To order media such as HP Premium Paper, go to www.hp.com. [...]

B Support and warranty The information in Maintain and troubleshoot sugg ests soluti ons to common problems. If your device is not operating correctly and those suggestions did no t solve your problem, try using one of the following support services to obtain assistance . This section contains the following topics: • Obtain electronic support •[...]

Obtain HP telephone support During the warranty period, you may obtain assistance from the HP C ustomer Care Center. NOTE: HP does not provide telephone suppo rt for Linux printing. All support is pro vided online at the following web site: https://launchpad.net/hplip . Click the Ask a question button to begin the support process. If you are using [...]

• Valuable troubleshooting in formation for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availabi lity vary by device, country/region, and language. HP support by phone The phone support numbers and associated co sts listed[...]

Telephone supp ort numbers For the most current list of telephone suppor t numbers, see www.hp.com/suppor t. $IULFD(QJOLVK VSHDNLQJ   $IULTXHIUDQFRSKRQH    ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$LUHV?[...]

Placing a call Call HP support while you are in front of the com puter and the HP device. Be prepared to provid e the following information: • Model number (see Find the device model number • Serial number (located on the back or bottom of the device) • Messages that appear when the situation o ccurs • Answers to these questions: ◦ Has th[...]

Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

Ink cartridge warranty information The HP cartridge w arranty is applicable when the pr oduct is used in its designated HP p rinting device. This warranty does not cover HP ink products that have been refilled , remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is n ot de[...]

C Device specifications For media and media-handli ng specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Print resolution • [...]

System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ . Operating system compatibility • For Windows XP SP 2 Starter Edition and Windows Vista Starter Edition, only prin ter drivers and the Toolbox are available. • Linux (For more information, see h[...]

Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Expl orer 6. 0 or higher, Oper a 8.0 or higher, Mozilla Firefox 1.0 or higher, or Safari 1.2, or hig her) • A network connection (you cannot use the embedded Web server connected direct[...]

Sound power LwAd 6.7 (BA) Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) 12 1[...]

D Regulatory information This section contains the following topics: • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow er cord • Toxic and hazardous substance table • LED indicator statement • Regulatory model number • Declaration of conformi[...]

Notice to users in Korea VCCI (Class B) compliance st atement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 123[...]

LED indicator statement LED indicator s tatement The displa y LEDs meet the r equir ements of EN 6 08 25- 1 . Regulatory model numb er For regulatory identification purposes, you r pr oduct is assigned a Regulatory Model Number. T he Regulatory Model Number for your product is SNPRC-08 03 (HP Officejet 7000 Printer). This regulatory number should n[...]

Declaration of conformity Declaration of conformity 125[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing qualit y products in an environmentally sound manner. Design for recycling has been inco rporated into this product. The numb er of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimil ar materials have been designed to[...]

Disposal of waste equipmen t by users in private househo lds in the European Uni on Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indi cates that this product mu st not be disposed of with y our other household wa ste. Instead , it is your responsib ility to dispose [...]

qualification status for this product see the Product Data She et or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar . Appendix D 128 Regulatory inform ation[...]

Third-party licenses Third-part y licenses Expat Cop y ri ght (c) 19 9 8, 19 9 9 , 2000 Thai Open S our ce Softw ar e Center L td P ermis sion is her eb y gr anted, f r ee of c har ge , to an y person obtaining a cop y of this softwar e and assoc iated doc umentati on file s (the "Softwar e") , to deal in the Softwar e without r estr icti[...]

OpenSSL Cop y r ight (C) 19 9 5-199 8 Eric Y oung (eay@cry ptsoft .com) All r ights r eserved . This pac k age is an S SL implementation wr it ten by Er ic Y oung (eay@c ryptsoft .com) . The implementati on w as wr it ten so as to conf orm w ith Netscapes S SL. This libr ar y is fr ee fo r commer c ial and non-commerc ial use as long as the follo w[...]

The li cence and distr ibution ter ms for an y publically a v ailable ve rsio n or deri va- ti ve o f this code cannot be changed . i .e. this code cannot simpl y be copied and put under another distr ibution li cence [inc luding the GNU P ublic L icence .] ======================================================== Cop y r ight (c) 19 9 8- 2001 The O[...]

This pr oduct includes c ryptogr aphic s oftwar e w ritten b y Er ic Y oung (eay@c ryptso ft.com). This pr oduct includes softw ar e wr it ten by T im Hudson (tjh@crypts oft .com). ======================================================== Cop y r ight (c) 19 9 8- 2006 The OpenS SL Pr oj ect . All righ ts r eserved . Redis tributi on and use in s our[...]

This pr oduct includes c ryptogr aphic s oftwar e w ritten b y Er ic Y oung (eay@c ryptso ft.com). This pr oduct includes softw ar e wr it ten by T im Hudson (tjh@crypts oft .com). ======================================================== Cop y ri ght 200 2 Sun Micr osy stems, Inc. ALL R IGHT S RE SER VED . E CC c ipher suite suppor t in OpenS S L o[...]

Index A accessibility mobility 8 support 8 visual 7 acoustic emissions 120 Add Printer installation 38 administrator settings 26 after the support period 115 align printhead 88 B blank pages, troubleshoot print 57 C cancel print job 24 capacity tray 17 cards guidelines 15 sizes supported 16 tray supporting 17 cartridges. See ink cartridges clean pr[...]

expiration dates 33 lights 103 low ink 68 ordering online 109 part numbers 33, 109 recyc ling 126 repla ce 46 status 26, 33 supported 118 tips 44 warranty 116 yields 118 ink levels, check 45 input tray loading paper 19 locati ng 8 installation Add Printer (Windows) 38 hardware installation suggestions 92 software (Mac OS X) 38 software (Windows) 35[...]

troubleshooting 58 vertical streaks 81 print driver version 112 warranty 116 print quality smeared ink 70 print quality report 49 print settings print quality 69 printer driver settings 20 version 112 warranty 116 Printer Status page print 33 printer status page information on 32 printhead clean 87 printhead, align 88 printheads lights 103 ordering[...]

media not picked up from tray 89 missing or incorrect information 57 multiple pages are picked 90 paper-feed problems 89 power 56 print 56 print quality 70 printer status page 32 skewed pages 90 slow print 56 tips 55 troubleshooting hardware installation suggestions 92 installation issues 92 lights 103 print 58 software installation suggestions 94 [...]

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© 2009 Hewlett-Packard Development Compan y, L.P. www.hp.com/support[...]