HP (Hewlett-Packard) 7500A manual

OFFICEJE T 7 5 00A E910 Us er Guide[...]

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HP Officejet 7500A (E910) e- All-in-One User Guide[...]

Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction , adaptation, or translatio n of this material is prohibited without prior written permission of Hewlett-Packard, excep[...]

Contents 1 Get started Accessibility......................... ........................................................ ................................. ..............9 Eco-Tips....... .......................... ..................... ...................... ...................... ..................... ............ .10 Understand the printer parts...[...]

Print photos................................................................................................................... ...........35 Print photos on photo paper (Windows).... ......................................................... ................35 Print photos on pho to paper (Mac OS X)............................. ....................[...]

Set up speed-dial entries........... .......................................... .......................................... ....... ....61 Set up and change sp eed-dial entries................................................................................61 Set up and change gro up speed-dial en tries.......... .....................................[...]

Print troubleshooting............ ....... ........................... ............................. ............................ ... .......87 Envelopes print in correctly................................... ...................................................... ........87 Borderless printing............... ........................... ..............[...]

Solve fax problems................. ...................................................................... ..........................136 The fax test failed................................................... ......................................................... .136 Solve problems using HP Web sites and serv ices................................[...]

Printer specifications............................................................................ ............................. .....170 Physical specificat ions.... ............................. ................................. ............................. .......17 0 Printer features and capaci ties.............................................[...]

Environmental product stewar dship program .........................................................................190 Paper use........................................................................................... ..............................190 Plastics....................................... ...............................................[...]

Change advanced network settings ................................ ................................ .......................224 Set link speed......................................... ................................................................... .......225 View IP settings................................. .......................................[...]

1 Get started This guide provides d etails about how to use the print er and how to resolve pr oblems. • Accessibility • Eco-Tips • Understand the prin ter parts • Use the printer contro l panel • Finding the p rinter model numbe r • HP Digital Sol utions • Select print medi a • Load an original o n the scanner glass • Load an ori[...]

Eco-Tips HP is committed to he lping customers reduce their envi ronmental footprint. HP has provided the Eco-Tips bel ow to help you focus on ways to assess and reduce the imp act of your printing choi ces. In addition to specifi c features in this printer, please visit the HP Eco Solutions Web site for more information on HP 's environmental[...]

Printing supplies ar ea 1 2 1 Cartridge access door 2 Ink cartridges Back view 4 3 2 1 5 1 Universal serial bus (USB) port 2 Ethernet port 3 Power in put 4 1-LINE (fax) 5 2-EXT (phone) Understand the printer parts 11[...]

Use the printer control panel This secti on contains the fo llowing topic s: • Overview of bu ttons and lights • Control-panel d isplay icons • Change prin ter settings Overview of buttons and lights The followi ng diagram and related table provid e a quick reference to the printer control panel features . 5 6 7 8 9 1 2 3 4 Label Name and Des[...]

Control-panel disp lay icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructu re mode. For more information, see Set up the prin ter for wireless communication. Displays screen wher e you can see inform[...]

Change printer settings Use the cont rol panel to change the printer’s mode a nd settings, print rep orts, or get help for the printer. TIP: If the printer is connected to a computer, you can also ch ange the printer settings using HP softw are tools available on your computer, such as t he HP printer software, the HP Ut ility (Mac OS X), or the [...]

Finding the printer model number In addition to the mod el name that appears on the front of the printer, this printer has a specific model n umber. Use this number to obtai n support and to identif y the supplies and accessories available for your printer. The model number is printe d on a label located inside the print er, near the ink cartridges[...]

Recommended papers for printing and copying If you want the best print quality, HP recommends u sing HP papers that are specifical ly designed for t he type of project you are pri nting. Depending on your cou ntry/region, some of th ese papers might not be a vailable. HP Brochure Paper HP Superior Inkjet Paper These papers are glossy-coated o r mat[...]

NOTE: At this time, some portions of the HP Web site are available in English on ly. HP Photo Value Packs: HP Photo Value Packs conven iently package Original HP ink cartridges and HP Advanced Phot o Paper to save you time and ta ke the guesswork out of printing affordable professional phot os with your HP printer. Original HP inks and H P Advanced[...]

• When loading the trays an d ADF, make sure the media is loaded correctly. For more information, see Load medi a or Load an original in the aut omatic document feeder (ADF). • Do not overload the t ray or ADF. For more information, see M edia specifications. • To prevent jams, poor print quality, an d other printing probl ems, avoid load ing[...]

3. Close the lid . Load an original in the auto matic document feeder (ADF) You can copy, scan, or fax a one -sided, single- or mul tiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; th is might cause damage to your photos. NOTE: Legal-size documen ts cannot be scanne[...]

2. Slide the width gui des inward until they stop at t he left and right edges of t he media. NOTE: Remove all origin als from the document feede r tray before lifting the lid on the printer. Load media This section provide s instructions for loading m edia into the print er. This secti on contains the fo llowing topic s: • Load standard-size med[...]

3. Insert the media print-side down al ong the right of the main tray. Make sure the media aligns with the ri ght and back edges of th e tray and does not excee d the line marking in the tray. 2 1 NOTE: Do not load paper whi le the printer is printing. 4. Slide the media guides in the tra y to adjust them for the media size t hat you have loaded. 5[...]

Load Envelopes To load envelop es Use these inst ructions to load an envelope 1. Lift the outpu t tray. 2. Slide the pape r width guide ou t as far as possible. NOTE: If you are loading large r-sized media, pull th e input tray to extend it. 3. Load envelopes according to th e graphic. Make sure the stack of envelopes d oes not exceed the l ine mar[...]

5. Lower the output t ray. 6. Pull out the tray e xtender. Load cards and ph oto paper To load car ds and photo paper Use these instructions to load photo paper. 1. Lift the o utput tray. 2. Slide the paper widt h guide out as far as possibl e. NOTE: If you are loadin g larger-sized media, pull the in put tray to extend it. 3. Insert the media prin[...]

Load tran sparencies To load tran sparencies Use these instructions to load tra nsparencies. 1. Lift the outpu t tray. 2. Slide the pape r width guide ou t as far as possible. NOTE: If you are loading large r-sized media, pull th e input tray to extend it. 3. Insert the transpare ncies, rough-side or print-side down, along the right of th e main tr[...]

3. Insert the media print-side down al ong the right of the main tray. Make sure the media aligns with the ri ght and back edges of th e tray and does not excee d the line marking in the tray. NOTE: Do not load paper whi le the printer is printing. 4. Slide the media guides in the tra y to adjust them for the media size t hat you have loaded. 5. Lo[...]

Maintain the printer This section provides i nstructions for keeping the prin ter in top working condi tion. Perform these maintenance procedures as necessary. • Clean the sca nner glass • Clean the exte rior • Clean the automa tic document feeder (ADF) Clean the scanne r glass NOTE: Dust or dirt on th e scanner glass, scann er lid backing, o[...]

3. Clean the glass by usi ng a soft, lint-free cloth t hat has been sprayed with a mild g lass cleaner. Dry th e gl ass with a dry, so ft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner gla ss. Avoid cleaners that cont ain abrasives, acetone, be nzene, and carbon tetra chloride, all of wh ich can damage the sca nner glass. Av[...]

If you have li nes or dust appearing on scann ed documents or faxes, clea n the plastic strip in the ADF. To clean the r ollers or separator pad 1. Remove all originals from the d ocument feeder tray. 2. Lift the automat ic document feeder cover (1). This provides easy a ccess to the rollers (2) and sepa rator pad (3). 3 1 2 1 Automatic document fe[...]

To clean the plastic strip inside the automatic docu ment feeder Use these instructions to clean the plastic strip inside t he ADF. 1. Turn off the pr inter and unplug the power cord. F or more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged , the date and time m ight be erased. You might nee d to reset the [...]

3. Continue lift ing the automatic documen t feeder cover to the vertic al position. 4. Lift the auto matic document feeder m echanism. 5. Clean the plastic strip with a so ft cloth or sponge slig htly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carbon tet rachloride on the plastic strip, since t[...]

6. Gently lower the automatic document feede r mechanism to avoid dislodgi ng the plastic strip, and t hen close the cover of the autom atic document feeder. 7. Plug in the p ower cord, and then turn on the p rinter. NOTE: If you still see dust or lines on scans after cleani ng the plastic strip, you may need to order a new plastic stri p. For more[...]

2P r i n t Most print sett ings are automatically hand led by the softwa re application. Cha nge the settings manu ally only when you want to chan ge print quality, print on spe cific types of paper, or use special feat ures. For more information about selecting t he best print media for your documents, see Select print media. Choose a print job t [...]

Print document s (Windows) 1. Load paper in the tra y. For more information, see L oad media. 2. On the File menu in your software application , click Print . 3. Make sure the printer you want t o use is selected. 4. To change settings, cli ck the option that opens t he printer Properties dialog box. Depending on your sof tware application, this op[...]

5. Change the paper ori entation on the Layout tab, and paper source, media type, pap er size, and qualit y settings on the Paper/Quality tab. To print in black and white, click the Adva nced tab, and then change th e Print in Grayscale option. 6. Click OK . 7. Click Print or OK to begi n printing. Print brochure s (Mac OS X) 1. Load paper in the t[...]

6. Click the Paper/Quality tab, and the n select the appropriate e nvelope type from th e Paper Size drop-down list. TIP: You can change m ore options for the print job by using the features available on th e other tabs in the dial og box. 7. Click OK , and then click Print or OK to begin printing. Print on envelo pes (Mac OS X) 1. Load envelo pes [...]

4. Click Paper Type/ Quality from the pop-up menu (locat ed below the Orient ation setting), and then se lect the following set tings: • Paper Type: The appropri ate photo paper type • Quality: Bes t or Maximum dpi NOTE: Click the blue disclo sure triangle next to t he Printer selection to access these optio ns. 5. Select the approp riate Photo[...]

- or - a . Touch a photo you want to print. The photo enlarges and gives you several editing options. • Touch the up and down arrows to specify the number of copies you want t o print. • Touch the Full Screen icon to enla rge the ph oto to fil l the screen. • Touch Edit to make cha nges to the photo before printing , such as Rotate, Crop, and[...]

NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printi ng” or “duplex printing”). Fo r more information, see Two-si ded printing (dup lexing). Follow the instructions for your operating system. • Print on specia l or custom-size pape r (Mac OS X) • Set up custom sizes (Mac OS X) Prin[...]

Print borderless documents (Windows) 1. Load paper in the tra y. For more information, see L oad media. 2. On the File menu in your software application , click Print . 3. Make sure the printer you want t o use is selected. 4. To change settings, cli ck the option that opens t he printer Properties dialog box. Depending on your sof tware applicatio[...]

Follow the in structions on the printer’s cont rol panel to enable an d set up the print er’s Web Services. For more informati on, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain ty pes of paper, you can print on b oth sides of a sheet of pa per (called “two- sided printing” o r “duplex printing”). You can pe[...]

3 Scan You can use the printer’ s control panel to scan documents, photos, and other orig inals and send them to a variety of de stinations, such as a folder on a computer. You can also scan these original s from your computer using eith er the HP software provided w ith the printer or TWAIN-compliant or WIA-complian t programs. When scanning doc[...]

3. Touch Docume nt Type to select the type of document you want to save. Make changes to scan opt ions, if needed. 4. Touch Start Scan . To scan an original from HP prin ter software 1. Load your original print-side down in the right -front corner of the glass or in the ADF. For more information, see Load an ori ginal on the scanner g lass or Load [...]

To scan an original from the printer contr ol panel Use the followin g instructions to scan a large docume nt. 1. Touch Scan , and then select the Memory Device . 2. Touch Document Type to choose the type of docu ment you want to save. Make changes to scan op tions, if needed. 3. Touch Paper Size and select either A3 or Ledger (11X17 in.) to choose[...]

Scan using Webscan Webscan is a feature o f the embedded Web server that lets you scan photos and documents from your pri nter to your computer using a Web browser. T his feature is available even if you did n ot install the p rinter software on you r computer. NOTE: Webscan does no t support scanning large docu ments. For more informati on on the [...]

◦ The text is tightly sp aced. For example, if the text that the software converts has missing or combined charact ers, "rn" might appear as "m ." ◦ The text is on a colored background. Co lored backgrounds can cause i mages in the foregroun d to blend too much. Scanning documents as editable text 45[...]

4 Copy You can produce high-qua lity color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a docu ment when a fax arrives, the fax is sto red in the printer's memory unt il the copying finishes. This can reduce the numbe r of fax pages stored in memo ry. TIP: If you have problems scann ing documents, see So[...]

3. Touch the A3/11x17 ch eckbox on the Copy screen, and then select Settings to change any other copy setting s. 4. Select Black to m ake a black-and-white copy, or Color to make a color copy. 5. Select the size of th e original. 6. Load the origina l according to the animation, and then select Scan . 7. When prompted, sel ect Continue . 8. Turn th[...]

5F a x You can use the printer to se nd and receive faxes, incl uding color faxes. You can schedule faxes to be sent at a later time and set u p speed-dials to send faxes quickly and easily to frequent ly used numbers. From the printer cont rol panel, you can also set a number of fax opti ons, such as resolution and t he contrast between lig htness[...]

NOTE: If you need printe d confirmation that your faxes were successfully sent, enable fax confir mation before sending any faxes. TIP: You can also se nd a fax manually from a phone or by using monitor dialing. These features all ow you to control the pace of your diali ng. They are also useful when you want to use a ca lling card to charge the ca[...]

6. Click Print or OK . 7. Enter the fax numbe r and other information for the re cipient, change any further settings for the fax, and then click Send Fax . The printer begin s dialing the fax number and faxing the document. Mac OS X 1. Open the documen t on your computer that you w ant to fax. 2. From the File menu in your so ftwa re application, [...]

4. If the recipient answ ers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine an swers the call , you will he ar fax tone s from the receiving fax machine. Pro ceed to the next step to transmit the f ax. 5. When you are ready to se nd the fax, touch Start Black or Start Color . NOTE: If prompted, selec[...]

you can immediately rem ove the originals from the document fe eder tray or scanner glass. NOTE: You can only send a black-and-wh ite fax from memory. To send a fax from memory 1. Load your origin als. For additional inf ormation, see Load an ori ginal on the scann er glass or Load an orig inal in the automatic document feeder (ADF). 2. Touch Fax ,[...]

To cancel a sc heduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax , and then select Fax Settings . 2. Touch Cancel Sche duled Fax . Send a fax to mu ltiple recipien ts You can send a fax to mult iple recipients at once by grouping individual speed dia l entries into group speed dial ent ries. To send a fax to multi[...]

Receive a fax You can receive fa xes automatically or manually. If you turn off the Auto A nswer option, you must receive faxes man ually. If you turn on the Au to Answer option (the de fault setting), the pri nter automatically answers incoming calls and receives faxes after the number of ring s that are specified by the Rings to Answer se tting. [...]

4. If you are currently on the pho ne with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the f ollowing: a . Touch Fax , and then select Sta rt Black or Start Color . b . After the printer begin s to receive the fax, you can hang up the phone or remain on the line. The[...]

NOTE: After the memory becomes full, the ol dest , printed faxes are overw ritten as new faxes are received. I f all the stored faxes are unprinted , the printer does not receive any fax calls until you print or delet e the faxes from memory. You might also want to del ete the faxe s in memory for security or pri vacy purpose s. Depending on the si[...]

4. Touch On (Print and Forw ard) to prin t and forward th e fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to th e designated fax machine (for example, if it is not turned on), t he printer prints the fax. If you set up the printer to print error reports for received fa xes, it also prints an err[...]

Block un wanted fax n umbers If you subscribe to a caller ID service thro ugh your phone provider, you can block speci fic fax numbers so the printer does not print faxes re ceived from those numbers. When an incoming fax call is re ceived, the printer compares the num ber to the list of unw anted fax numbers to determine if th e call should be blo[...]

4. Touch Remo ve Numbers . 5. Touch the number you want to remove, and then select OK . Print a Junk Fax Report Use the followin g procedure to print a list of blocked ju nk fax numbers. To print a Junk Fax Repor t 1. Touch right arrow , and then sele ct Setup . 2. Touch Fax Setup , and th en select Basic Fax Setu p . 3. Touch down arrow , and then[...]

Activate Fax to PC and Fa x to Mac On a computer run ning Windows, you can use the Digi tal Fax Setup Wizard to acti vate Fax to PC. On a Macintosh com puter, you can use the HP U tility. To set up Fax to PC (W indows) 1. Open the HP printe r software . For more info rmatio n, see HP printer softwa re (Windows) . 2. Double-click Fax Actions , and t[...]

Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and t hen select Setup . 2. Touch Fax Setup , touch Basic Fax Setup , and th en touch Fax to PC . 3. Touch Turn Off . Set up speed-dial entries You can set up frequentl y used fax numbers as speed-d ial entries. This lets you di al those numbers quickly by using the print er’s control panel[...]

4. If you want to change the fax number, type the new num ber, and then touch Next . NOTE: Be sure to include any pau ses or other required numbers, such as a n area code, an access code fo r numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to chan ge the name of the speed-dial e ntry, type the new na me, a[...]

Print a list of speed-dial e ntries To print a list of all of the speed-dial entrie s that have been set up, compl ete the following steps: 1. Load paper in the tra y. For more information, see L oad media. 2. On the printer’s cont rol panel, touch right arrow , and then touch Setup . 3. Touch Fax Setup , and th en select Speed Dial Setup . 4. To[...]

To set the answer mode 1. Touch right arro w , and then select Set up . 2. Touch Fax Setup , and then select Basic Fax Setup . 3. Touch Auto A nswer , and then select On or Off . When Au to Answer is On , the p rinter answers call s automatically. When Auto Answer is Off , it does not answer calls. Set the numb er of rings before answering If you t[...]

NOTE: The printer cannot receive faxes when the main phon e number is off the hook. To change the answ er ring pattern for distinctive r ing 1. Verify that the printer is set to answer fax call s automatically. 2. Touch right arrow , and then sele ct Setup . 3. Touch Fax Setup , and th en select Advanced F ax Setup . 4. Touch Distin ctive Ring . 5.[...]

Set the red ial options If the printer was una ble to send a fax because the receiving fax machine d id not answer or was busy, the p rinter attempts to redial based o n the settings for the busy-redia l and no-answer-redi al options. Use the follow ing procedure to turn the opt ions on or off. • Busy redia l : If this opt ion is turned on, the p[...]

Set the fax soun d volume Use this procedure to increase or decrease the volume of the fa x sounds. To set the fax sound volume 1. Touch right arrow , and then sele ct Setup . 2. Touch Fax Setup , and th en select Basic Fax Setu p . 3. Touch down arrow , and then se lect Fax Sound Volume . 4. Touch to select Soft , Loud , or Off . Fax and digital p[...]

TIP: Support for traditi onal fax transmission over an y Internet protocol telep hone systems are often limited. If you experience problems faxing, tr y using a slower fax speed or disabl ing the fax error-correctio n m ode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more inf ormation about changing the fax sp[...]

NOTE: You can include an image of the first page of the fax on the F ax Sent Confirmation rep ort if you choose On (Fax Send) or On (Send and Receive ) , and if you scan the fax to send from memory. To enable fax confirmati on 1. Touch right arrow , and then sele ct Setup . 2. Touch Fax Setup , touch down arrow , and then select Fax Reports . 3. To[...]

Print and view the fax log You can print a log of faxes that have been received an d sent by the printer. To print the fax log from the printer co ntrol pane l 1. Touch right arro w , and then select Set up . 2. Touch Fax Setup , touch down arrow , and then sele ct Fax Reports . 3. Touch Fax Log . Clear the fax log Use the follow ing steps to clear[...]

To view the Call History 1. Touch right arrow , and then sele ct Fax . 2. Touch (Call History). Use reports 71[...]

6W e b The printer offers innovative, Web-enab led solutions that can help you quickly access the Internet, obtain documents, a nd print them fa ster and with less hassle—and al l without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professio nal-quality marketing materia ls. NOTE: To use these[...]

Marketsplash by HP Grow your business using onl ine HP tools and services to create and print professional marketing mate rials. With Marketsplash, you can do the follow ing: • Quickly and easily create amazi ng, professional-quality brochures, flyers, business cards, and more. Cho ose from thousands of customizable templates created by award-win[...]

7 Work with ink cartridges To ensure the best print qu ality from the print er, you will need to perform some si mple maintenance procedure s. This section provides guidelines for han dling the ink cartridges, instructions for replacing the ink cartrid ges, and aligning and cleaning the print head. TIP: If you have problems scann ing documents, see[...]

• Handle ink cartridg es carefully. Dropping, jarring, or rough ha ndling during installatio n can cause temporary printing problems. • If you are transpo rting the printer, do the f ollowing to prevent ink leaking from the printer or other d amage from occurring to the printer: ◦ Make sure you tu rn off the printer by pressing Power . T he p[...]

NOTE: At this ti me, some porti ons of the HP W eb site are a vailable in English only. CAUTION: Wait until you ha ve a new ink cartridge available before removing the old ink cartri dge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to bo th the printer and the ink cart ridge. To re[...]

5. Twist the orange cap t o snap it off. NOTE: Make sure the p lastic tab is entirely remo ved and that the label is slightly torn, revealing th e vent channel. 6. Using the colored shaped icons for help, slide t he ink cartridge into the empt y slot until it clicks into pl ace and is seated firmly in the slot. CAUTION: Do not lift the latch h andl[...]

Make sure that you insert th e ink cartridg e into the slot that ha s the same shaped ico n and color as the one you a re installing. 7. Repeat steps 3 throug h 6 for each i nk cartridge you are re placing. 8. Close the print-carria ge access door. Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in t[...]

If you are concerned about providing this anonym ous information, you can m ake this information in accessible by turning off the memory chip 's ability to collect t he printer's usage information : To turn off usage informati on collection 1. On the printer cont rol panel, touch right a rrow , and then touch Setup . 2. Select Prefer ence[...]

8 Solve a problem The informatio n in this section suggests solutions to comm on problems. If your print er is not operating co rrectly and those suggesti ons did not solve your proble m, try using one of the followin g support services to obtain assi stance. This secti on contains the fo llowing topic s: • HP support • General troub leshooting[...]

Obtain electronic suppo rt To find support and warran ty informati on, go to t he HP Web site at www.hp.com/ support. If prompted, choose your cou ntry/region, and then click Contact HP for information on cal ling for technica l support. This Web site also offers technical supp ort, drivers, supplies, ordering inf ormation and other option s such a[...]

• Messages that ap pear when the situation occurs • Answers to these que stions: ◦ Has this si tuation happened before? ◦ Can you re-creat e it? ◦ Did you add any new hardware or software to your computer at about th e time that thi s situation began? ◦ Did anything else oc cur prior to this situation (such as a thu nderstorm or moving [...]

Telephone supp ort numbers In many locations, HP provides toll free telephon e support during the w arranty period. However, some of the support numbers mig ht not be toll free. HP support 83[...]

For the most current li st of telephone support numbers, see www.hp.com/support. $IULFD(QJOLVK VSHDNLQJ  $IULTXHIUDQFR SKRQH    ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$ LUHV ?[...]

After the phone suppor t period After the phone suppo rt period, help is ava ilable from HP at an add itional cost. Help may also be available at the HP online support Web site: www .hp.com/support. Cont act your HP dealer or cal l the support phone number f or your country/region to learn more about support options. General troubleshooting tips an[...]

Solve printing problems This secti on contains the fo llowing topic s: • The printer shuts d own unexpectedly • Alignment fail s • Printer takes a long time to print • Something on th e page is missing or inco rrect The printer shuts down unexp ectedly Check the power and power connections Make sure the printer is connected fi rmly to a fun[...]

Check the mar gin settings Make sure the margin set tings for the document do no t exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location an d length of USB cable High electromagnet ic field[...]

Make sure that you rem ove all paper from the in put tray before l oading the envelopes. Cause: A stack of enve lopes was loaded in correctly. If this did not so lve the issue, try the next solution. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelo pes or envelopes that have cla sps or windows. Cause: The wrong type[...]

Solution 1: Turn on the printer Solution: Look at the Power light located o n the print er. If it is not lit, the pr inter is turned off. Make sure the power cord is firmly connected to the prin ter and plugged into a power outlet. Press the Power button to turn on the print er. Cause: The printer w as turned off. If this did not solve the issue, t[...]

Some documents t ake a long time to print. I f nothing has printed several minutes after you sent a print job to the pri nter, check the printer's control panel to se e if there are any errors. Cause: The printer was busy with a nother task. If this did not so lve the issue, try the next solution. Solution 6: Remove al l cancelled print jobs f[...]

Solution 9: Check the co nnection from the printer to your compu ter Solution: Check the c onnection from the prin ter to your co mputer. V erify that t he USB cable is securely plugged int o the USB port on the back of the pri nter. Make sure the other end of the US B cable is plugged into a USB port on yo ur computer. After the cable is connec te[...]

The printer prints meaningless characters Try the following so lutions to resolve the issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the problem, continue trying the remaining soluti ons until the issue is resolved. • Solution 1: Restart th e printer • Solution 2: Pri nt a prev[...]

Make sure the margin set tings for the document do not exceed t he printable area of the printer. To check your marg in settings 1. Preview your print job befo re sending i t to the printer. In most software ap plications, click the File me nu, and then click Print Preview . 2. Check the margi ns. The printer uses the margins you have set in your s[...]

• Solution 3: Load th e stack of papers correctly • Solution 4: Try print ing with borders Solution 1: Check th e margin settings Solution: Check the printer margins. Make sure the margin setti ngs for the document do not exceed the prin table area of the printer. To check your m argin settings 1. Preview your prin t job before sending it to th[...]

Remove the stack of paper fro m the input tray, and then reloa d the paper. For more information, see: Load medi a Cause: The paper w as loaded incorrectly. If this did not solve the issue, try the next so lution. Solution 4: Try printing with borders Solution: Try printing with bo rders by turning off the borderless opt ion. For more information, [...]

Solution 3: Check th e ink levels Solution: The ink cartridge s may be running low on ink. Cause: Ink levels are too low. Solution 4: Clean the pri nthead Solution: Complet e the printhead cleaning pr ocedure. For more informati on, see Clean the p rinthead. The printhead may need to be cleaned if the p rinter was turned off incorrectly. NOTE: Turn[...]

Solution 2: Make sure the pape r is loaded corr ectly Solution: Make sure th at the paper is l oaded corre ctly in the inp ut tray. For more information, see: Load medi a Cause: The paper w as not loaded correctly. If this did not solve the issue, try the next so lution. Solution 3: Check the print settings Solution: Check the print settings. • C[...]

If this did not so lve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Check for pap er debris in the front of t he printer. Remove any debris you find. CAUTION: Trying to clear a pa per jam from the f ront of the print er can damage the print mechanism. Always access and clear paper jams through the rear access panel.[...]

Wrong, inaccurate, or b leeding colors If your printout has one of the follow ing print quality problems, t ry the solutions in thi s section for help. • Colors look w rong For example, green w as replaced with blue in your printout. • Colors run into ea ch other, or look like they are smeared on the page. The edges might have a fe athering app[...]

If this did not so lve the issue, try the next solution. Solution 3: Check the pap er type Solution: HP recommend s that you use HP papers or any other paper type that is appropriate for t he printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty me dia in[...]

Solution 5: Check the print settings Solution: Check the print settings. • Check the print setting s to see if the color setti ngs are incorre ct. For example, check to see if the document is set to pr int in grayscale. Or, check to see if advanced color set tings such as saturation, bright ness, or color tone, are set to modify the a ppearance o[...]

After cleaning th e printhead, print a print quali ty report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Printhead mainten ance • Print and evaluat e a print quality report Cause: The printhead needed to be clea ned. If this did not so lve the issue, try the next solution. So[...]

Solution 2: Check the in k levels Solution: Check the estima te d ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estim ates for planning purposes only. When you rece ive a low-ink alert, consider having a replacement cartridge available to avoi d possible printing delays. You do not need t o replace the ink cartridg[...]

After cleaning th e printhead, print a print quali ty report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Printhead mainten ance • Print and evaluat e a print quality report Cause: The printhead needed to be clea ned. If this did not so lve the issue, try the next solution. So[...]

Solution 2: Use a higher pri nt quality setting Solution: Check the print quality set ting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi . Cause: The print qu ality setting was set too low . If this did not solve the issue, try the next so lution. Solution 3: Rotate the image Sol[...]

If this did not so lve the issue, try the next solution. Solution 3: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level alerts an d indicators provide estimates f or planning purposes only. When you receive a l ow-ink alert, consid er having a repla cement cartridge available to avoid possi ble p[...]

If prompted, choose your country/reg ion, and then click Co ntact HP for information on calling for techni cal support. Cause: There was a problem with the printhea d. Printouts are fa ded or have dull colors Try the followin g solutions if the colors in your printout are not as bright and intense as you expected. • Solution 1: Check the print se[...]

NOTE: Ink level alerts an d indicators provide estimates f or planning purposes only. When you receive a l ow-ink alert, consid er having a repla cement cartridge available to avoid possi ble printing delays. You do not need to replace the in k cartridges until print quality becomes unaccepta ble. For more information, see: Check the estimated ink [...]

• Solution 3: Print the i mage in a smaller size • Solution 4: Al ign the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check t he paper type setting to make sure it m atches the type of p aper loaded in the input t ray. • Check the print qua lity setting and make sure it is not se t too low. Print the[...]

Vertical streaks • Printouts have vertical streaks Printouts h ave vert ical strea ks Vertical Streaks are streaks th at are parallel to the directio n that the paper moved through the printe r. Solution: HP recommend s that you use HP papers or any other paper type that is appropriate for t he printer. Always make sure the paper you are printing[...]

Solution 3 : Ensure tha t the rear ac cess pan el is secu rely instal led Solution: Make sure that the rear door is securely installed. If you removed the rear do or to clear a paper jam, replace i t. Gently push the door forward until it sn aps into place. Cause: The rear doo r was not securely installe d. Ink streaks on the back of the paper Try [...]

not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccu r until automatic servic ing is allowed to complete. Cause: Many black print quality problem s clear up when the automatic servi ces are performed. Solution 2: Use TrueTy pe or OpenType fonts Solution: Use TrueT ype or OpenType fonts to en[...]

The printer prin ts slowly Try the following sol utions if the printer is pri nting very slowly. • Solution 1: Use a lower print quality setti ng • Solution 2: Check the ink levels • Solution 3: Conta ct HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provid e the best q[...]

This secti on contains the fo llowing topic s: • Clean the printhead • Align the pr inthead • Print and eval uate a print quality re port • Advanced print head maintenance • Advanced ink cartrid ge maintenance Clean the printhead If your printed out put is streaked or has any incorrect or missing colors, the printhead might need to be cl [...]

This section include s the following topi cs: • To print a print qu ality report • To evaluate t he Print Quality D iagnostic Page To print a print quali ty report Control pa nel: Touch Setup , select Print Report , select Printer Status or Self-Test , and then click OK To evaluate the Pr int Quality Diagnosti c Page This section include s the [...]

Ink Le vels ▲ Look at the Ink Leve l indicators in Line 21. If any of the bar level indicators are lo w, you may need to replace th at ink cartridge. NOTE: Ink level warnings and indicato rs provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartrid ge available to avoid possible pri[...]

Ragged, irre gularly streaked, or fad ed bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are rag ged, irregularly streaked, or faded , follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge correspondin g[...]

Regular white streaks in the bars If any of the color bars show regula r white streak s, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Qual ity Diagnostic report reads PHA TTOE = 0 , align the printer. For more information, see Align the printh ead. 2. "If PHA TTOE is not 0," or align[...]

Large Black Font Te xt Look at the large- font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the p rinter is operating correctly. Example [...]

Examples of a bad alignment pattern The lines are jagged - align the printer. If tha t does not work, contact HP. If you see no defe cts If you do not see any de fects on the print quality report, th en the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correct[...]

3. Remove all of the ink cart ridges and place them on a piece of paper with the ink opening point ing up. 4. Lift the latch ha ndle on the print carriage. 5. Remove the printhea d by lifting it straight up. Print quality troubleshooting 121[...]

6. Clean the printhead. There are three ar eas of the printhead that need to be cleaned: the plastic ramps on both sides of the i nk nozzles, the edge between t he nozzles and the electrical contacts, and th e electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch th[...]

b . Use a fresh, lightly da mpened, lint-free cloth to wipe an y accumulated ink and debris from the edge between the nozzles and the contacts. c . Use a fresh, light ly dampened, lint-free cloth to w ipe the plastic ramps on both sides of the nozzles. W ipe away from the nozzles. d . Wipe the previousl y cleaned areas dry w ith a dry lint-free clo[...]

7. Clean the ele ctrical contac ts inside the prin ter. To clean the el ectrical contacts in the pr inter a . Lightly dampen a clean, lint-free clot h with bottled or d istilled water. b . Clean the electrical cont acts in the printer by wipin g with the cloth from top t o bottom. Use as ma ny fresh, clean cloths a s necessary. Clean until no i nk [...]

10. Using the col ored shaped icons for help, slid e the ink cartridge into the e mpty slot until it clicks into pl ace and is seated firmly in the slot. 11. Close the in k cartridge door. Advanced ink cartridge m aintenance This section contai ns the following topics: • Clean the sensor windows on the ink cartridges Clean the sensor windows on t[...]

The print carriage m oves to the center of the printer. NOTE: Wait until the p rint carriage stops moving before proceeding. 4. Remove all of th e ink cartridges and place the m on a piece of paper wi th the ink openings point ing up. To remove the in k cartridges a . Press the tab on the ink ca rtridge to release it, and th en remove it from the s[...]

6. Install each ink cartridge in its slot. Press it down until the t ab snaps into place. Match the color and icon on each ink cart ridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartri dge access door, and check if the error has been resolved. 8. If you still receive th e error message, turn the printer off,[...]

Media is not coming out c orrectly • Make sure the out put tray extender is fully extended ; otherwise, printed pag es may fall off the print er. NOTE: When printing documents la rger than A3/11 x 17 inches, e xtend the output tray extend er all the way and tilt th e paper stopper. • Remove excess media from the output tray. There is a limit t [...]

Multiple pages are bein g picked up • Fan the media b efore loading. • Make sure the pap er guides are set to the correct marki ngs in the tray for the m edia size you are loading. Also make sure the guides are snug, b ut not tight, against the stack. • Make sure the t ray is not overloaded with p aper. • When using thi n special medi a, ma[...]

Copies are blank • Check the media The media migh t not meet Hewlett-Packard media spe cifications (for example, the media is too moist or too rough). See Media spe cifications for more information. • Check the settings The contrast setting might be set too light. On the pr inter control panel, touch Copy , touch Ligh ter Darker , and then use [...]

Copy quality is poor • Take steps to impro ve the copy quality ◦ Use qualit y originals. ◦ Load the media correctl y. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more inf ormation. ◦ Use or make a carrier sheet to pro tect your origi nals. • Check the printer ◦ The scanner lid [...]

The printer p rints half a page, then ejects th e paper Check the ink cartridges Make sure the correct ink cartridg es are installed and the ink cartridges are not low on ink. For more in formation, see Printer management too ls and Check the estimated in k levels. HP cannot guarant ee the quality of non-HP in k cartridges. Paper mismatch Check the[...]

Scan takes too long • Check the setting s ◦ If you set the resolut ion too high, the scan job takes longer and re sults in larger files. To obtai n good results when scanning or copyi ng, do not use a resolution that is higher tha n needed. You can lower the resolut ion to scan more quickly. ◦ If you acquire an image throug h TWAIN, you can c[...]

Text cannot be edite d • Check the settings ◦ When you scan the orig inal, make sure that you select a document type that creates editable text . If text is classified as a graphic, it is n ot converted to text. ◦ If you are using a separate OCR (optical charac ter recognition) program, t he OCR program might be linked to a word-processing pr[...]

is scanned or pri nted or when the ima ge a ppears on a screen. If the followi ng suggestions do not solve the prob lem, you might need to use a better-qual ity version of the original . ◦ To eliminate t he patterns, try reducing the size of the i mage after scanning. ◦ Print the scanned image t o see if the quality is better. ◦ Make sure tha[...]

• Unwanted lines Ink, glue, correct ion fluid, or an unwanted substa nce might be on the sca nner glass. Try cleaning th e scanner glass. See Maintain the prin ter for more information . • Black dots or streaks ◦ Ink, glue, correc tion fluid, or an unwanted subst ance might be on the scanner glass, the scann er glass might be dirty or scratch[...]

This section contai ns the following topics: • The "Fax Hardware T est" failed • The "Fax Connected to Active Telephone Wall Jack" test failed • The "Phone Cord Connec ted to Correct Po rt on Fax" test failed • The "Using Correct Type of Phone Cord wi th Fax" test fai led • The "Dial T one Dete[...]

• Make sure you have correct ly connected the printer to the telephone wall jack. Using the phone cord suppl ied in the box with the printer, con nect one end to your telephone wa ll jack, then connect the other end to th e port labeled 1-LINE on t he back of the printe r. For more information on setting up the printer for fa xing, see Additional[...]

2. After you have connected th e phone cord to the port labeled 1-LINE, run the fax test again to make sure i t passes and the printer is ready fo r faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord th at came with the printer. If you do not use the supplied ph one cord to connect from the t elephone wall jack to th[...]

• Make sure you use the phone cord that came with the printer. If you do not use the supplied phon e cord to connect from the telephon e wall jack to the printer, you might not be abl e to send or receive faxes. After you plug in the ph one cord that came with the p rinter, run the fax test again. • If you are using a phone splitter, this can c[...]

The "Fax Line Condi tion" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if yo ur phone line is digital, con nect a regular analog phone to the li ne and listen for a dial tone. If you do not hear a normal sound ing dial tone, it mi ght be a phone line set [...]

example, you canno t use the printer for faxing if an extension phone is off th e hook, or if you are using a com puter dial-up modem to send e- mail or access the Internet. The printer is hav ing problems sending and rec eiving faxes Solution: Make sure the p rinter is turned on. Look at th e display on the printer. If the display is blank and th [...]

that carries pho ne accessories. You also nee d another phone cord, w hich can be a standard phone cord that you might already have in your home or office . • Try connectin g a working phone and phone cord to t he telephone wall j ack that you are using for the p rinter and check for a dial tone. If yo u do not hear a dial tone, call your lo cal [...]

The printer is having problems sending a manual fax Solution: NOTE: This possible solu tion applies only in the countries/reg ions that receive a 2-wire phone cord in t he box with the printer, includi ng: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Gre ece, India, Indonesia, Ireland, Japan, Korea, Lati n America, Malaysia, Mexico[...]

The printer cann ot receive faxes, but can send faxes Solution: • If you are not using a d istinctive ring service, check to make sure that the Distinctive Ring feature on the print er is set to All Rings . For more information, see Change the answer rin g pattern for distinctive ring. •I f Auto Answer is set to Off , you need to receive faxes [...]

◦ Disconnect the answ ering machine and then try receivin g a fax. If faxing is successful without the answering machine, the answering machin e might be causing the problem . ◦ Reconnect the a nswering machine and record your outgoing message ag ain. Record a messa ge that is approximately 10 seconds in durat ion. Speak slowly and at a low vol[...]

Fax tones are reco rded on my answering mac hine Solution: • When you have an answeri ng machine on the same phone line yo u use for fax calls, try connecting th e answering machine directly to the printer as described i n Case I: Shared voice/fa x line with answering machine. If you do not connect the answering machine as reco mmended, fax tones[...]

The computer canno t receive faxes (Fax to PC and F ax to Mac) Check the following if you have set up Fax to PC or Fax to Mac and if the print er is connected to your comput er using a USB cable. Cause: The computer selected to re ceive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Caus[...]

Solve problems using HP Web sites If you are having problems using HP Web si tes from your computer, check the following: • Make sure the co mputer that you are using is co nnected to the network. • Make sure the Web browser me ets the minimum system requireme nts. For more information, see HP Web site specifications. • If your Web browser us[...]

Solve wired (Ethernet) network probl ems If you are unable to co nnect the printer to your wired (Ethernet) netw ork, perform one or more of the foll owing tasks. NOTE: After correcting any of the follow ing, run the installatio n program agai n. • General network tr oubleshooting • Network port creat ed does not match printer IP address (Windo[...]

Solve wireless problems If the printer is unabl e to communicate with the network af ter completing the wireless setup and HP soft ware installation, perform on e or more of the following ta sks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubl eshooting Basic wireless troublesh ooting Perform the follow ing [...]

• Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure t he HP Network Devices Support service i s running (Windows only) • Step 7: Add hardware addresses t o a wireless access point (WAP) Step 1: Make sure you r computer is connected to your netw ork To check a wi red ([...]

Mac OS X ▲ Click the AirPort icon in the menu bar at t he top of the screen. From the me nu that appears, you can determine if the AirPort is t urned on and which wireless network your compu ter is connected to. NOTE: For more detailed i nformation about your AirPort connection, click System Prefe rences in the Dock, and then click Network . If t[...]

B: Check to see if you ca n access the EWS ▲ After you establish th at the computer and the pri nter both have active connections to a network, you can veri fy if they are on the same network by accessing the printer's embedded Web server (EWS). For mo re information, see Embedded Web se rver. To access the EWS a . On your computer, open th [...]

3. Do one of the fo llowing, depending on the printer status: a . If the prin ter is Offline , right-click the pr inter, and click Use Printer Onli ne . b . If the p rinter is Paused , right-click the printer, and click Resume Printing . 4. Try using th e printer over the ne twork. Mac OS X 1. Click System Pref erences in the Dock, a nd then cl ick[...]

4. Scroll down the list of services, right click HP Network Devices Supp ort , and then click Restart . 5. After the service rest arts, try using the printer over the ne twork again. If you are able to use t he printer over the network, your netw ork setup was successful. If you still cann ot use the pri nter over the net work or if you have to pe [...]

Another common problem is that HP soft ware is not set as a trusted software by your firewall to access the netw ork. This can happen if you answ ered “block“ to any firewall dialog boxes that appeared when you installed t he HP software. If this o ccurs, and if you are using a computer running Wi ndows, check that the following programs are in[...]

Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that i nvolve managing the printer. This secti on contains the fo llowing topic : • EWS cannot be op ened NOTE: To use the EWS, the printer must be connected to a network using eith[...]

Check the pr inter IP addre ss • To check the IP address o f the printer, ob tain the IP address by pri nting a network configuration pag e. Touch right ar row , select Setup , select Network , and then select Print Network Settings . • Ping the printe r using the IP address from the com mand prompt. For example, if t he IP address is 123.123.1[...]

Check the prin thead and ink car tridges • Make sure th at the printhead and all in k cartridges are firmly in stalled in their correct, color-coded slot. Press down firmly on each one to ensure correct contact. The printer cannot work if they are not all installed. • Make sure that all l atches and covers are closed correctly. Make sure the in[...]

• In the Windows D evice Manager, make sure that the USB drive rs have not been disabled . • If you are usi ng a computer running Window s, and the computer cann ot detect the printer, run the u ninstallation utilit y (utilcccuninstal l.bat on the inst allation CD) to perform a clean uni nstallation of the printer drive r. Restart your comput[...]

Problems connecti ng to a wired network • If the Network light on the printer co ntrol panel does not turn on, m ake sure that all of the “General net work troubleshooting” condi tions are met. • Though it i s not recommended that you assign the printer with a static IP addre ss, you might resolve some installation problems (such as a confl[...]

1. Printer Information: Shows printer informa tion (such as the printer name, model number, serial numbe r, and firmware version number), as w ell as usage information . printed from t he tray. 2. Ink Delivery System Information: Shows informat ion about the ink cartridges, such as the estimated i nk levels. NOTE: Ink level alerts and indicators pr[...]

1. General Info rmation: Shows informat ion about the current stat us and active connection type of the ne twork, and other information, such a s the URL of the embedded Web server. 2. 802.3 Wired : Shows information about the a ctive wired network connection, such as the IP address, sub net mask, default gateway, as we ll as the hardware address o[...]

To clear a p aper jam from the r ear door Use these steps to clear a paper jam. 1. Press in the tab on the l eft side of the rear door to release the door. Remove the door by pulling it aw ay from the printer. CAUTION: Trying to clear a paper jam from the front of the print er can damage the print mechan ism. Always access and clear p aper jams thr[...]

To clear a paper jam i n the automatic document fee der (ADF) 1. Lift the co ver of the ADF. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from t he rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do no t remove all the pieces of pa[...]

A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party lic enses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge w[...]

Hewlett-Packard li mited warranty statemen t A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, H[...]

Ink cartridge w arranty information The HP cartridge w arranty is applicable when the pr oduct is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is n ot dep[...]

Printer specifications This section contains the following topics: • Physical specifications • Printer features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Media specifications • Print resolution • Copy specifications • Fax sp[...]

Processor and memory specifications Processor: 192 MHz ARM9 core Memory: 128 MB DDR1 System require ments NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/sup port. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • Mac OS X (v10.5, v10.6) • [...]

Network managem ent Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web serve r specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Expl orer 7.0 or higher, Oper a 8.0 or higher, Mozilla Firefox 1.0 or higher, Sa[...]

Media size Main tray ADF B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Also supports Borderless printing. B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Also supports Borderless printing. A6 (105 x 148 mm; 4.13 x 5.83 inches) Also supports Borderless printing. HV(101 x 180 mm; 4.0 x 7.1 inches) Also supports Borderless[...]

Media size Main tray ADF Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C6 Envelope (114 x 162 mm; 4.5 x 6. 4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Japanese Envelop Kaku #2 (240 x 332 mm; 9.45 x 13.07 inches) Monarch Envelope (3.88 x 7.5 inches) Ca[...]

Media size Main tray ADF Also supports Borderless printing. 10 x 15 cm tab Also supports Borderless printing. Photo L (89 x 127 mm; 3.5 x 5 inches) Also supports Borderless printing. 2L (178 x 127 mm; 7.0 x 5.0 inches) Also supports Borderless printing. 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Also supports Borderless printing. Cabinet size (120 x 16[...]

Understand supported me dia types and weights Location Type Weight C apacity Input tray Paper 60 to 105 g/m 2 (16 to 28 lb bond) Up to 150 sheets of plain paper (15 mm or 0.59 inch stacked) Trans parencies Up to 55 sheets (15 mm or 0.59 inch stacked) Photo media 280 g/m 2 (75 lb bond) Up to 40 sheets (12 mm or 0.47 inch stacked) Labels Up to 40 she[...]

Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin* U.S. Le tter U.S. Legal A4 U.S. Executive U.S. Statement B5 A5 Cards Custom-size media Photo media 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 11x14in. Tabloid 12x12in. Tabloid B4 (JIS) Ta bloid Tabloid Super B Tabloid A3 Tabloid A3[...]

Copy specific ations • Digital image processing • ADF Input tray capacity: 35 sheet plain paper • Digital zoom: from 25 t o 400% (var ies by model) • Fit to page, Custom size, ID copy • Copy speeds vary according to the complexity of the document • ID Copy • Up to 8 pages for copy collation Refer to the following table to determine wh[...]

• Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. Also, other printer functions, such as copying, might affect the number of pages th at can be stored in memory. • Manual fax send and receive. • Automatic busy redial up[...]

Recommended operating temperature: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C ( -40° to 140° F) Storage relative humidity: Up to 90% nonc ondensing at a temperature of 60° C (140° F) Electrical requireme nts Power supply Universal power adapter [...]

Regulatory information The printer meets product requirements from r egulatory agencies in your country/reg ion. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germ[...]

FCC statement FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5 . 1 0 5) has spec ified that the follo wing noti ce be brought to the atten tion of user s of this product . This equipmen t has been tested and fo und to comply w ith the limits for a Clas s B digital dev ice , pursuant to P art 1 5 of the FC C Rul[...]

Notice to users in Ja pan about the power cord Noise emis sion statemen t for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 63 5 T . 1 9 LED indicator sta tement LED indicator s tatement The displa y LEDs meet the requir ements of EN 608 25- 1 . Gloss of housi ng of peripheral device s for Germany Regulat[...]

Notice to users of th e U.S. telephone netwo rk: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipmen t complies w ith FCC rules, P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC Registr ation Number and Ringer E quiv alent Number (REN) for this equipmen t. If r e[...]

Notice to users of the Canadia n telephone network Note à l’at tention des utilisa teurs du réseau téléphoniq ue canadien/N otice to users of the C anadi an telephone net work Cet appar eil est conf orme au x spécif ications tec hniques des éq uipements terminau x d’Industr ie Canada . Le numér o d’enregistr ement atteste de la conf or[...]

Notice to users in the Eu ropean Economic Area Notice to users in th e European Economic Area This pr oduct is designed to be connec ted to the analog S witc hed T elecommunication Networks (P STN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions. Network com patibility depends on customer s elected settings, w hich mu st be res et to use[...]

Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FC C radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external [...]

European U nion regula tory notice European Union Regulator y Notice Products bearing the CE marking comply with the following EU Directives: · Low Voltage Directive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if power ed with the correct CE-marked AC adapter provided by HP . If this product has telecommunic[...]

Declaration of con formity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-1005-01-B Supplier’s Address: 138, Depot Road, #02-01, #04-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet 7500A Wide Format e-All-in-One Printer Regulatory Mod[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing qualit y products in an environmentally sound manner. Design for recycling has been inco rporated into this product. The numb er of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimil ar materials have been designed to[...]

Disposal of waste equipmen t by users in private households in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is your responsib ility to dispose of[...]

Power cons umption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR sp ecifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As a[...]

Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E 910) e-All-in-One LICENSE.aes-pubdom- -crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen <vincent.rijmen@esat.kuleuven[...]

Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation wr itten by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscap es SSL. This library is free for commercial and non-commerc ial use as long as the following conditions are aheared to. The followi[...]

3. All advertising materials mentioni ng features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endors[...]

SERVICES; LOSS OF USE, DATA, OR PROF ITS; OR B USINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STR ICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHE RWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISE D OF THE POSSIBILITY OF SUCH DAMAGE. =============================== =============[...]

Copyright (C) 1995-2005 Jean-loup Gailly and Mar k Adler This software is provided 'as-is', without any expres s or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, an[...]

B HP supplies and accessories This section provides information on HP sup plies and accessories for the printer. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases throug h the Web site. This section contains the following topics: • Order printing supplies online[...]

HP media To order media such as HP Premium Paper , go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the C olorLok logo are independently tested to meet high standard s of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster th[...]

C Additional fax setup After completing all the steps in the gettin g star ted guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printe r so that faxing w orks su ccessfully with equipment and services you might already have on the same[...]

Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syste m y ou have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office • Case A: Separate fax line (no vo ice calls re[...]

• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscripti on through your telephone company at the same number you use for fax calls on the printer. 3. From the following table, choose the combinati on of equipment an d services[...]

Other equipment or service s sharing your fax line Recommended fax setup DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answer ing machine Voice mail service C ase J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax li [...]

To set up the printer with a separate fax line 1. Using the phone cord supplied in the b ox with the printer, connect one end to your telephone wall jack, then connect the other end to the po rt labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you [...]

To set up the print er with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the o pen port on the DSL filter, and then connect the other end to the port labeled 1 -LINE on the back of the printer. NOTE: You might need to connect the supplied pho ne cord to the adapt[...]

Case D: Fa x with a distinctiv e ring service on the same line If you subscribe to a distinctiv e ring service (through your tel ephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 U[...]

4. (Optional) Change the Rings to Answer setting to the lowest setting (two r ings). 5. Run a fax test. The printer automatically answe rs incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sendin[...]

3. Now you need to decide how you want the printe r to answer calls, automatically or manually: • If you set up the printer to answer calls automatically , it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you must answer it before th[...]

To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect on e end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for you r country/ region. NOTE: You might need[...]

1 Telephone wall jack 2 Use the phone cord supplied in the b ox with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT o[...]

Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phon e line to send faxes, follow these instructions to set up your fax. 1 4 2 5 3 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was su pplied with the prin ter to connect to the 1-LINE port on the back of the p[...]

To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adap[...]

To set up the print er on the same phone line as a computer with tw o phone ports Back view o f the printer 3 1 4 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1- LINE por t. You might need to connect the suppli ed phone cord to the adapter provided for your country/region. 3 Computer with mod[...]

6. Now you need to decide how you want the printe r to answer calls, automatically or manually: • If you set up the printer to answer calls automatically , it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before[...]

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 po rt on the front and two RJ-11 ports on the back. Do not use a 2 –line phone splitter, a serial splitter, o r a parallel splitter which has two RJ-11 ports on the front a nd a plug on the back. Example of a paral lel splitter To set up the print er with a computer[...]

Case I: Shared voi ce/fax line with answe ring machine If you receive both voice calls and fax calls at the same phone number, and yo u also have an answering machine that answ ers voice calls at this phone number, set up the printer a s described in this section. Back view of the printer 1 2 3 4 1 Telephone wall jack 2 Use the phone cord provided [...]

4. (Optional) If your answering machin e does not have a built-in phone, for con venience you might want to connect a phone to the back of your answering ma chine at the "OUT" port. NOTE: If your answering machine d oes not le t you connect an external phone , you can purchase and use a parallel splitter (also know n as a coupler) to conn[...]

To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 3 2 7 6 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the pri[...]

5. (Optional) If your answering machin e does not have a built-in phone, for con venience you might want to connect a phone to the back of your answering ma chine at the "OUT" port. NOTE: If your answering machine d oes not le t you connect an external phone , you can purchase and use a parallel splitter (also know n as a coupler) to conn[...]

4 Phone cord provided with the printer con nected to the 1-LINE port on the back of the printer You might need to connect the supplied phon e cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You must purchase a parallel splitter. A parallel splitter has one RJ-11 port[...]

fax tones. If incoming fax tones are detected, the printer emits fax r eception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine ca n record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied ph one cord to the adapter provided for your country/r egion. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Re[...]

Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium ( Dutch) www.hp.be/nl/faxconfig Belgium ( French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain ww w.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test f[...]

DN e t w o r k s e t u p You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access fr om your Web browser using an existing network connection to the printer. For more informatio[...]

Set link speed You can change the speed at which data is tr ansmitted over the network. The default is Automatic . 1. Touch right arrow , and then select Net work . 2. Select Advanced Setup , then select Link Speed . 3. Touch the number next to the link spee d that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4.[...]

NOTE: If you encounter problems, see Solve wireless problems. Make sure the printer is not connected to the network using a network cable. The sending device must have built-in 802.11 ca p abilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you migh[...]

There are two communication mode option s: • Ad hoc: On an ad hoc network, the pr inter is set to ad hoc communication mode and communicates directly with other wirele ss devices without the use of a WAP. All devices on the ad hoc netwo rk must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SSI[...]

1. On the computer desktop, click Start , select Program s or All Programs , click HP , select your printer name, and then click Connect a New Printer . 2. Follow the onscreen instructions. To change the conne ction method (M ac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Application icon on the toolb[...]

Guidelines for reducing inte rference o n a wireless netw ork The following tips will help reduce the c hances for interference in a wireless network: • Keep the wireless devices away from large me tal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless te lephones, as these objects can disrupt rad[...]

To uninstall from a Macintosh computer , method 1 1. Open the HP Utility. For instructions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Unins taller . Follow the onscreen instructions. 4. After the HP software is unin stalled, restart your computer. 5. To reinstall the HP software, insert the HP so ftware C[...]

E P rinter management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Wind ows) The HP software provided with the printer pro vides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software [...]

This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on yo ur hard drive when you are browsing. These files let the EWS recogn ize your computer the next time you visit. For example, if you have configured the EWS languag [...]

F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a pro blem How do I? 233[...]

G Errors (Windows) This list represents some of the errors you might see on you r computer screen (Windows) and how to fix the errors. • Fax Memory Full • Printer Disconnected • Ink Alert • Printhead Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is out of paper • Printe[...]

Ink Alert The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purp oses only. When yo u receive a low-ink warning message, consider having a re p lacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality be[...]

To solve this problem, try the following solutions. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solv e the problem, continue trying the remaining solutions until the issue is r esolved. • Solution 1: Turn the printer off an d on • Solution 2: Install the ink cartridges correctly • Soluti[...]

To solve this problem, try one o f the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product’s con trol panel, select a different paper size in the printer driver, and then prin t the document again. The cartridge cradle cann ot move Something is [...]

3. If the printer is Paused , right-click the printer, and click R esume Printing . 4. Try using the printer a gain. Document failed to print The printer could not print the document because a problem o ccurred in the printing system. For information about solving printing problems, see Solve printing pro blems. General printer error There was a pr[...]

Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories Printer Status Report 163 warranty 168 acoustic emissions 180 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 204 after the support period 85 align printhead 114 an[...]

dial-up modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone sy anstems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 digital cameras connect 37 insert memory cards 25 distinctive ringing change 64 parallel phone system[...]

G glass, scanner clean 26 load originals 18 locati ng 10 grainy or white bands on copies, troubleshoot 131 graphics incompletely filled on copies 131 look different from original scan 135 H hardware, fax setup test 137 head 113 header, fax 63 Help 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 22[...]

shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 monitor dialing 51, 53 multi-feeds, troubleshoot 129 N network port address 150 networks advanced settings 224 connector illustration 11 IP settings 225 link speed 225 operating systems supported 171 protocols supported 171 settin[...]

printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Repo rt information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 Q quality, troubleshoot copy 131 scan 134 R ra[...]

software OCR 44 warranty 168 Webscan 44 sound pressure 180 specifications acoustic emissions 180 electrical 180 media 172 network protocols 171 operating environment 179 physical 170 processor and memory 171 storage environment 180 system requirements 171 speed troubleshoot for scanner 133 troubleshoot print 86 speed dial send fax 48 status network[...]

V vertical stripes on copies, troubleshoot 131 view network settings 224 voice mail set up with fax (parallel phone systems) 208 set up with fax and computer modem (parallel phone systems) 221 voltage specifications 180 volume fax sounds 67 W wall jack test, fax 137 warranty 168 Web sites accessibility information 9 customer support 81 environmenta[...]

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www.hp.com/support 20 1 0 © Hewlett-Packard Development Company, L.P.[...]