HP (Hewlett-Packard) 9100 manual

Maintenance and Service Guide HP TouchSmart 9100 Business PC[...]

© Copyright 2009 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warrantie s for HP products and services are set forth in the express warranty statements accompanying such product[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provides important su pple[...]

iv About This Book[...]

Table of contents 1 Product Description ....... ................. ........... .............. ............. ............... ............. ............ ....................... ........... 1 2 Components ....... ......... ........... ......... ......... ............ ........ ......... ............ ........ .......... ......... ....... ........... ....[...]

Processo r ........ ............. ........... .......... ............. .......... ........... .......... .............. .......... ....... ........ ............. . 31 Bluet ooth module ....... .............. ............. ................ ............ .............. ............. ................ ..... .......... ....... 33 Optic al drive .........[...]

1 Product Description The HP TouchSmart 91 00 Business PC transfor ms the PC experience with its All -in-One form factor and touch-enab led features. The PC ca n be used as an everyda y desktop, but is bett er suited to reaching customers with inte ractive touch-enabled applications . The HP TouchSmart 91 00 features a certified Wind ows 7 multi-to[...]

2 Components Front and right side Item Item Component 1 LCD display optimize d for Touch State-of-the-art 58.4-cm (23-in) diago nal widescr een high-definition display wi th HP BrightView technology.* HP BrightVi ew technology improves the contrast and clarity of your display. In addition, it bo asts a high resolution of 19 20 x 1080 and a fast res[...]

3 Built-in wireless LA N (select models only) Use the built-in wireless LAN to connect to the Internet through your existing wireless network. The diagram shows the internal location of the w ireless LAN (top left and right, not visible externally). The wireless LAN supports IEEE 802.11 b /g/n. 4 Microphone array Use the built-in digital microphone[...]

Lower left-side components Item Item Component 1 USB 2.0 Connect USB devices (USB 2.0) such as printers, externa l hard disk drives, dig ital cameras, and MP3 players. 2 Audio line in Connect MP3 players or other audio players. This connector is not for headphones or a microphone. 3 Headphones Connect headphones to the port to listen to music witho[...]

Rear components Item Item Component 1 DVI Video Out Provides digital video output fo r use with a second monitor or pr ojector. 2 IEEE 1394 port Provides connectivity to data st orage devices and D V (digital video) camera s. 3 USB 2.0 ports (3) Connect USB devices (USB 2.0) such as printers, externa l hard disk drives, digital cameras, and MP3 pla[...]

10 IR emitter (blaster) (select models only) Adhere to your TV set-top box IR receiver area to receive the remote control signal while watchin g and recording TV pr ograms. This is not re quired if you do not use a set-top box. A remote control is included with select models only. 11 USB 2.0 ports (2) Connect USB devices (USB 2.0) such as printers,[...]

Computer stand The HP TouchS mart 9100 Business PC is shipped with the computer stand collapsed against th e back of the computer. To assure th at the computer is i n a stable position on your desktop, p ull the computer stand ope n until it snaps into place. Th en, if you want to cha nge the angle of the HP TouchSmart 9100, hold each side of the c[...]

3S p a r e P a r t s See the following available spare p arts for the HP Touch Smart PC. Processors and system board Description Spare Part Number Intel Core 2 Duo P7570 (2.26-GHz, 3-MB L2 cache) processor 593893-001 Intel Core 2 Duo T6570 (2.10-GH z, 2-MB L2 cache) processor 593892-001 System board 602998-001 Drives Description Spare Part Number H[...]

Misc Boards Description Spare Part Number TV tuner, PCIe x1 card, includes hardware kit 582726-001 GeForce GT230 1-GB PCIe graphics card 593888-001 802.11b/g/n WLAN PCIe adapter 593897-001 Antenna (for use with 802.11b/g/n WLAN PCIe a dapter) 593890-001 Power Adapters Description Spare Part Number Power adapter, 150W 505911-001 Power adapter, 120W [...]

Misc Parts Description Spare Part Number Wall mount assembly, VESA 593887-001 Bluetooth module 5 93889-001 10 Chapter 3 Spare Pa rts[...]

4 Removal and Replacement Procedures The following sectio ns provide information abou t disassembling various co mponents of the HP TouchSmart PC. Preparing to disassemble the HP TouchSmart PC To avoid injury and equipment damage, always complete the fol lowing steps in order, when opening the HP TouchSmart PC. 1. Remove all media (CD, DVD, etc.) f[...]

7. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to pro tect th e touch screen surface from scratches or other damage. 8. Using the notch on the wireless keyboard and mo u se receiver, pull the receiver out of and away from the back of the computer. WARNING! Beware of shar[...]

4. Remove the screw that secures the hard drive/memory cover to the co mputer, and then pu ll the bottom edge of the cove r away from the comp uter. To install the hard driv e/memory cover, reverse the removal procedures. I/O cover ▲ Remove the connec tor cover on the ba ck of the co mputer by inserti ng your finger under th e gap on the bottom-l[...]

Feet 1. Prepare the compu ter for disassembly (see Preparing to disassemb le the HP Touc hSmart PC on page 11 ). 2. Place the computer face down on a soft, fl at surface. 3. Remove the screw that secure s the foot to the computer (1) . 4. Slide the foot off t he computer (2) . To install the feet, reverse the removal procedures. 14 Chapter 4 Remova[...]

Stand 1. Prepare the compu ter for disassembly (see Preparing to disassemb le the HP Touc hSmart PC on page 11 ). 2. Place the computer face down on a soft, fl at surface. 3. Remove the hard drive/memory cover (see Ha rd drive/memory cover on page 12 ). 4. Remove the four screws that secu re the stand to the computer. Stand 15[...]

5. Lift the stand straight up and off the computer. To install the stand, reverse the removal pr ocedures. When installing the stan d, make sure the two t abs fit into the slots in the computer so the stan d sits flush on the back of the computer. Adding Memory The HP TouchSmart PC comes with random access memory (RAM), which temporarily stores dat[...]

4. Lift the cover off the memory module slot. 5. Push the two latches of the retainin g clips away from the me mory module (1) . The memory module pops up a t an angle. Adding Memory 17[...]

6. Lift the memory module from the memory socket by pu lling the module away from the slot at an angle (2) . NOTE: Memory modules a re designed with a notch (3) to prevent inco rrect insertion into the memory module sl ot. 7. Store the memory module in antistatic packaging. To reinstall memory, reverse the removal p rocedure. 18 Chapter 4 Remova l [...]

Removing the hard drive 1. Prepare the compu ter for disassembly (see Preparing to disassemb le the HP Touc hSmart PC on page 11 ). 2. Place the computer face down on a soft, fl at surface. 3. Remove the hard drive/memory cover (see Ha rd drive/memory cover on page 12 ). 4. Remove the stand (see Stand on page 15 ). 5. Loosen the captured screw (1) [...]

Back cover 1. Prepare the compu ter for disassembly (see Preparing to disassemb le the HP Touc hSmart PC on page 11 ). 2. Place the computer face down on a soft, fl at surface. 3. Remove the hard drive/memory cover (see Ha rd drive/memory cover on page 12 ). 4. Remove the stand (see Stand on page 15 ). 5. Remove the I/O cover (see I/O cover on page[...]

8. Remove the side trims from each side by prying them a t the bottom (1) a nd lifting u p and off th e computer (2 ) . 9. Remove the optical drive cover. Back co ver 21[...]

10. If the computer includes a game con sole cover, press the side tab and rem ove the game console cover. 11. Remove the 13 screws that secure the back cover to the computer, as fol lows: ● three under each side panel ● three in the I/O co nnector area ● two at the botto m of the back cover ● two near the optical drive 12. Lift the back co[...]

8. Remove the amp bo ard shield by removing the two screws, rotating the top o f the shield upwa rd, and lifting the shiel d off the computer. 9. Remove the system board shield by removing the nine screws that s ecure it to the c omputer, and then lifting it off the computer. Graphics card 23[...]

10. Disconnect the fan connecto r from the system board (1) , remove the four screws (2) that secure the fan to the computer , and then loosen the four captive scre ws (3) that secure the heat sink to the graphics card in the order ind icated on the hea t sink. 11. Lift the thermal kit off the system board. The grap hics card is located under the m[...]

8. Remove the amp bo ard shield by removing the two screws, rotating the top o f the shield upwa rd, and lifting the shiel d off the computer. 9. Remove the system board shield by removing the nine screws that s ecure it to the c omputer, and then lifting it off the computer. 10. Disconnect the two antenn a cables from the modu le (1) . WLAN module[...]

11. Remove the two screws that secure WLAN module to the system board (2) . 12. Lift the module up to a 45 degree angle , and then remove it from the slo t at an angle. To install the WLAN modu le, reverse the remov al procedures. WLAN modules include a notch that prevents incorre c t installation. TV tuner module 1. Prepare the compu ter for disas[...]

8. Remove the amp bo ard shield by removing the two screws, rotating the top o f the shield upwa rd, and lifting the shiel d off the computer. 9. Remove the system board shield by removing the nine screws that s ecure it to the c omputer, and then lifting it off the computer. TV tuner module 27[...]

10. Locate the TV tuner module on the system board. 11. Detach the side USB I/O module connector s from the system board, and then move them aside to gain acc ess to the TV tuner modu le. 12. Disconnect the antenna cab le from the top of the module. 13. Disconnec t the AV input connecto r from the side of the modu le. 14. Remove the two screws that[...]

System board 1. Prepare the compu ter for disassembly (see Preparing to disassemb le the HP Touc hSmart PC on page 11 ). 2. Place the computer face down on a soft, fl at surface. 3. Remove the hard drive/memory cover (see Ha rd drive/memory cover on page 12 ). 4. Remove the stand (see Stand on page 15 ). 5. Remove the I/O cover (see I/O cover on pa[...]

10. Remove the USB wireless mouse and keyboard rece iver, as well as its housing, by pulling both devices straig ht out of and o ff the comput er. 11. Remove the gr aphics card (see Graphics car d on page 22 ). 12. Remove the processor thermal kit as follows: a. Disconnect the fan cable from the system board (1) . b. Remove the four screws that sec[...]

16. Remove the one remain ing screw securing the system board to the base pan. NOTE: If the computer has a gaming console, one of the screw s is a ground ing screw for the gaming console DVI connector. 17. Lift the left side of the system board, and then pull the system board out of the computer to the left at an angle. NOTE: If replacing the syste[...]

9. Remove the processor thermal kit as follows: a. Disconnect the fan cable from the system board (1) . b. Remove the four screws that secu re the fan to the system board (2) . c. Loosen the four captive screws in th e order indicate d on the heat sink (3) . d. Lift the thermal kit from the system board. 10. Rotate the locking le ver to its full op[...]

12. Carefully lift the process or from th e socket (3) . CAUTION: Do NO T handle the pins in the processor socket. These pins are very fragile a nd handling them co uld cause irreparable damage. Once pins a re damaged it ma y be necessary to replace the system bo ard. CAUTION: The heat sink must be inst alled within 24 hours of installing the proce[...]

5. Remove the I/O cover (see I/O cover on page 13 ). 6. Remove the feet (see Feet on page 14 ). 7. Remove the back cover (see Back cover on page 20 ). 8. Partially r emove the left side ca p by lifting it straig ht up and off the co mputer and resting it next to the compu ter with the ca bles attached. 9. Locate the Bluetooth h older and module ass[...]

11. Unplug the Bluetooth cable from the Blue tooth module, and then remove the holder a ssembly from the c omputer. 12. Remove the Bluetooth modu le from the holder by pulling on the small arm at the mouth of the holder, and then sl iding the module out of the holder. To install the Bluetoo th module, revers e the removal proc edures. Optical drive[...]

10. Slide the cage o ut to the side and pull it pa rtially out of the unit (2) . 11. Remove the power/data connecto r cable from the back of the opti cal drive, and then remo ve the drive cage assembly from the computer. To remove the optica l drive from th e cage: 1. Remove the four screws, two on each side of the cage. 2. Slide out the o ptical d[...]

If this does not work, remove and then rein sert the wireless keyb oard and mouse re ceiver from the back of the computer and then synchronize the keybo ard and mouse again. Synchronizing the wireless keyboard or mouse 37[...]

Installing a Security Lock A security lock (sold separately) enables you to secure your computer from the ft and unwanted changes. A security lock is a ke y lock device that has a wire cable attached. You attach on e end of the cable to your desk (o r other stationa ry object) and the other to t his securi ty slot on the compute r. Secure the secur[...]

5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Access the BIOS Setup Utility by pr essing the F10 button during st artup. Use Computer Setup (F10) Utility to do the follo wing: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for proc[...]

● Power ● Exit Use the a rrow keys to select t he appropriate hea ding, then press Enter . Use the a rrow (up and down) keys to select the option you want, then press Enter . To re turn to the previous scree n, press Esc . 4. To apply and save changes, press the F10 key. If you have made changes that you do not want applied, press the F5 key to[...]

1st Drive 2nd Drive For each, allows you to: ● Port Configuration ( disable/enable) ● (view only) ◦ Capacity (Size - HDD only) ◦ Transfer Mode ● Smart Support - run HDD se lf-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test System Information (view only) ● Installed Memory ● Memo[...]

Onboard LAN Allows you to disable/enable onboard LAN controller. Onboard LAN Boot ROM Allows you to disable/enable the boot ROM of the onboard LAN chip. Onboard 1394 Allows you to disable/enable onboard 1394 p ort. Onboard WLAN Allows you to set the on-board WLAN to: ● Enabled ● Disabled Onboard TV-Tuner Allows you to set the on-board TV tuner [...]

S5 Maximum Power Savings Disables/enables S5 Maximum Power Savings. Enab ling this feature reduces the p ower of this system as much as possible in the S5 state. Th is feature must be disabled if you want to enable Wake on LAN from S5. WOL in S5 Disables/enables limited Wake on LAN from S5. Note that the computer can only wake from S5 during a norm[...]

Computer Setup—Exit NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 5-6 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup defaults[...]

6 Software Troubleshooting Your computer uses the operating system and insta lled software programs durin g normal operat ion. If your computer works improperly o r stops because of the software, you may be ab le to repair it. Some software repairs are as simple as restarting your computer, and others require performing a system recovery from files[...]

To revert to an earlier version of a driver , click Rollback Driver , and follow the on-screen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature th at enables you to restore your computer configuration to a configuration that was in use before the current so ftware prob lem existed. Th e feature do es this by creating a [...]

To check the list of in stallable programs in the Recovery Ma nager: 1. Click the Start button, All Programs , Recovery Manager , and then click Recovery Manager . If prompted, click Yes to allow the program to co ntinue. 2. Under I need help immediately, click Software Program Reinstallation . 3. Click Next at the Welcome screen. A list of progra [...]

Creating data backup discs Use CD or DVD reco rding (or burning) soft ware that is installed o n your computer to creat e backup discs of important infor mation, including person al files, e-mail messages, an d Web site bookmarks. You can also mo ve data to an external hard disk dr ive. When writing data to a backup disc, use softwa re that include[...]

CAUTION: Before attempting to remove or touch any pa rts from the motherboard, check that the power cord is disconnected from the electrical outlet. Failing to do so can cause hardware damage and even physica l injury. 1. Shut down the operating system and turn o ff the computer and any external devices. 2. Disconnect the power cords of the compute[...]

Troubleshooting Media Card Reader Cause Solution Clicking Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected result s in the operating system no longer recognizing the Memor y Card Reader. Restart the PC to have it recognize the Memory Card Reade r again. Optical disk drive (ODD) Cause Solution 8 cm optical discs ar[...]

7 System Recovery System recovery completely erases and reformats the hard disk drive, deleting all da ta files you have created. System recovery reinstalls the operatin g system, programs, and drivers. However, you must reinstall any softw are that was not inst alled on the co mputer at the factory. This includes software that came on CDs included[...]

The number of discs in the recovery disc set depends on your computer model (typically 1–3 DVD discs). The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set. The process takes some ti me to verify that the info rmation written on the disc is correct. You can quit the process at any time. The next ti[...]

7. Under I need h elp immediately, ta p System Recovery . 8. If you are prompted to back up your files, an d you have not done so, select Back up your files first (recommend ed) button, a nd then tap Next . O therwise, select Recover without backing up your files button, and then tap Next . System recovery begins. After syst em recovery is complete[...]

3. Insert recove ry disc #1 into the DVD drive tray, and close the tray . 4. If the computer works, click the Start button, click the Arrow button next to Shut Down , and then click Shut Down . – or – If the computer is not responding , press and hold the On button for approxim ately 5 seconds, or until the computer turns off. 5. Disconnect all[...]

Index A activity lights 6 adapter 9 adding memory 16 Audio Line In 6 audio line-in 4 audio line-out 5 B back cover, removing 20 Bluetooth 2 Bluetooth module, removing 33 C CD/DVD drive 3 choosing recovery discs 51 components front 2 left-side 4 rear 5 creating recovery discs 51 D drivers reinstallin g 46 updating 45 DVI Video Out 5 E ethernet 5 F f[...]

preparing to disassemble the TouchSmart PC 11 stand 15 system board 29 TV tuner module 26 WLAN module 24 removing hard drive 12 removing memory 16 repairing softwar e problems 45 restoring the system 46 right-side components 2 S S-Video In 5 SODIMM 8 software prob lems 45 software reinst allation 46 SPDIF 5 speakers 3 stand assembly 15 Stereo Audio[...]