HP (Hewlett-Packard) AMC20493-001 manual

HP Notebook PC Reference Guide[...]

2 Reference Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co.[...]

Reference Guide 3 Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. In Australia, the computer must be connected to the Telecommunication Network through a line cord that meets the requirements of ACA Technical Standard TS008. Wh[...]

4 Reference Guide For a PC supplied with a Microsoft operating system: When you start the PC and accept the Microsoft End-user License Agreement (“EULA”), your license rights are valid only if a Certificate of Authenticity (“COA”) label corresponding to your Microsoft operating system is provided with your PC. The COA label can usually be f[...]

Reference Guide 5 EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation. U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Department[...]

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Reference Guide 7 Contents Getting Started with Your HP Notebook ..................................................................... 11 Taking Inventory......................................................................................................... 12 What’s in the box? ..................................................................[...]

8 Reference Guide To protect against viruses ..................................................................................... 41 To lock the hard disk drive.................................................................................... 41 Working in Comfort with a Notebook PC ...............................................................[...]

Reference Guide 9 Connecting External Devices...................................................................................... 78 To identify connectors for external devices .......................................................... 78 To connect a printer or other parallel device......................................................... 80 To [...]

10 Reference Guide To update the BIOS............................................................................................. 123 To update Windows drivers ................................................................................ 124 HP Support and Service .................................................................................[...]

Reference Guide 11 Getting Started with Your HP Notebook[...]

Getting Started with Your HP Notebook Taking Inventory 12 Reference Guide Taking Inventory Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with the quality and attention to detail that are the hallmark of Hewlett-Packard. This manual shows how to set up and[...]

Getting Started with Your HP Notebook Taking Inventory Reference Guide 13 • RAM modules for expanding memory. • Battery. • Port replicator. To find more information The following table lists other sources of information about your computer and related products. Source Description and Location Startup Guide This printed manual introduces your [...]

Getting Started with Your HP Notebook Identifying Parts of the Computer 14 Reference Guide Identifying Parts of the Computer Front View 1. Computer open/close latch. 2. One-Touch buttons. 3. Keyboard status lights. 4. Power button. Turns the computer on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button. 6. Main status lights (lef[...]

Getting Started with Your HP Notebook Identifying Parts of the Computer Reference Guide 15 Back View 13. AC adapter jack. 14. Two universal serial bus ports (USB). 15. LAN port*. 16. S-video port*. 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem[...]

Getting Started with Your HP Notebook Identifying Parts of the Computer 16 Reference Guide Bottom View 28. Hard disk drive. 29. Battery latch. 30. RAM cover. 31. Reset button. 32. Docking port*. 33. Mini-PCI cover (no user parts inside). * on certain models[...]

Getting Started with Your HP Notebook Identifying Parts of the Computer Reference Guide 17 Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer. 1. Powe[...]

Getting Started with Your HP Notebook Identifying Parts of the Computer 18 Reference Guide The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock . Caps Lock is active. 2. Num Lock . Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. Keypad Lock . The embedde[...]

Getting Started with Your HP Notebook Setting Up Your Computer Reference Guide 19 Setting Up Your Computer WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics Web site, www.hp.com/ergo. [...]

Getting Started with Your HP Notebook Setting Up Your Computer 20 Reference Guide To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter. 2. Slide the battery’s release latch, and then slide the battery out of its compartment.[...]

Getting Started with Your HP Notebook Setting Up Your Computer Reference Guide 21 Step 2: Connect AC power CAUTION Use only the HP AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer). If “75W” is printed below the AC adapter socket on the computer, do not use a 60- watt, 3.16-amp [...]

Getting Started with Your HP Notebook Setting Up Your Computer 22 Reference Guide Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem. 1. Make sure the telephone line is an analog line, sometimes called a data li[...]

Getting Started with Your HP Notebook Setting Up Your Computer Reference Guide 23 Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power. Plug in [...]

Getting Started with Your HP Notebook Setting Up Your Computer 24 Reference Guide Step 6: Register your notebook Be sure to register your computer. Registering is free and fast, and ensures you will receive quicker, more personalized support. The information you provide during registration allows us to provide you with better products and services.[...]

Reference Guide 25 Basic Operation[...]

Basic Operation Operating Your Computer 26 Reference Guide Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off[...]

Basic Operation Operating Your Computer Reference Guide 27 To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. • If possible, shut down Windows: press CTRL+ALT+DEL, and then click Shut Down, Restart[...]

Basic Operation Operating Your Computer 28 Reference Guide 3. Use the arrow keys to select the boot device, and press ENTER. If you want to boot from a specific device whenever it is present, change the boot order using the BIOS Setup utility—see “To run the BIOS Setup utility” on page 118. To use the touch pad The touch pad includes an on-of[...]

Basic Operation Operating Your Computer Reference Guide 29 Moving and selecting 1. Place your hands in a normal typing position. 2. Move a thumb or finger across the touch pad in the direction you want the pointer to move. 3. Use the left and right click buttons, which function like the left and right buttons on a mouse, to make your selection: •[...]

Basic Operation Operating Your Computer 30 Reference Guide To use the Fn hot keys The combination of the Fn key plus another key creates a hot key —a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press t he appropriate second key, and then release both keys. This hot key Does this Fn+F1 Decreases the di[...]

Basic Operation Operating Your Computer Reference Guide 31 To use the One-Touch buttons Your computer includes five One-Touch buttons that can start any application or open a document or Web site with a single press. • Press the One-Touch button to open the corresponding application, document, or Web site. Your computer is preconfigured to access[...]

Basic Operation Operating Your Computer 32 Reference Guide 3. Type a label for the button, and then select the application, document, folder, or Web site you want the button to open. 4. If you want a label to appear onscreen when you press a One-Touch button, select that option on the Onscreen Display tab. To use the Windows and Applications keys T[...]

Basic Operation Operating Your Computer Reference Guide 33 To use the embedded keypad Your computer’s built-in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators. The keys in this keypad are marked using light blue characters. • Press Fn+F8 to turn on the embedded keypad. • Hold Fn while typing a key to [...]

Basic Operation Operating Your Computer 34 Reference Guide To adjust the display Changing the brightness • Press Fn+F1 or Fn+F2 to decrease or increase (res pectively) the display’s brightness. –or– • Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings. You have the option of adding a display settings icon in the tas[...]

Basic Operation Operating Your Computer Reference Guide 35 To adjust the volume To increase or decrease the volume • Press Fn+PageUp or Fn+PageDown. • Press the back or front half of the volume control on the left side of the computer (certain models). • Click the speaker icon in the taskbar (if not present, see Windows Help), and drag the vo[...]

Basic Operation Operating Your Computer 36 Reference Guide 2. Select the presentation you want to show. If you don’t select one, you can choose one when you start the show. 3. If you want to change the video or power settings for the show, click Settings. To show the presentation • Click Start, All Programs, Hewlett-Packard, HP Presentation Rea[...]

Basic Operation Using CDs or DVDs Reference Guide 37 Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it. Otherwise, the computer could stop responding and you could lose data. Be sure to press the CD or DVD onto the spindle. You can damage the disk or drive if you just lay it on the [...]

Basic Operation Using CDs or DVDs 38 Reference Guide To play DVD movies If your computer came with a DVD drive, it also includes DVD player software that lets you play DVD movies. • Click Start, All Programs, Multimedia, DVD Player, InterVideo WinDVD. You can also use Windows Media Player to play DVD movies. To play DVD movies on a TV, see “To [...]

Basic Operation Securing Your Computer Reference Guide 39 Securing Your Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. For complete protection, set passwords in Windows as well as through BIOS[...]

Basic Operation Securing Your Computer 40 Reference Guide • Press the HP Quick Lock button—the five One-Touch buttons are located above the keyboard. –or– • Press CTRL+ALT+DEL and click Lock Computer. This option may not be available in all configurations. To unlock the computer, follow your normal logon steps. To attach a security cable [...]

Basic Operation Securing Your Computer Reference Guide 41 To protect against viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web. Your computer comes equipped with Norton AntiVirus software. You can get detailed instructions from the software’s online Help. To lock the har[...]

Basic Operation Working in Comfort with a Notebook PC 42 Reference Guide Working in Comfort with a Notebook PC WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For more information about reducing your risk, visit our ergonomics Web site at www.hp.com/ergo —or see Working in Comfort in the online[...]

Basic Operation Working in Comfort with a Notebook PC Reference Guide 43 Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down. If your notebook computer does not have a built-in pa[...]

Basic Operation Taking Care of Your Computer 44 Reference Guide Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be dam[...]

Basic Operation Taking Care of Your Computer Reference Guide 45 To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CD-RW, or network drives. • Use a virus-scanning program (such as the Norton[...]

Basic Operation Taking Care of Your Computer 46 Reference Guide To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case. • Do not use abrasive cleaners, especially on the display. Do[...]

Reference Guide 47 Batteries and Power Management[...]

Batteries and Power Management Managing Power Consumption 48 Reference Guide Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off[...]

Batteries and Power Management Managing Power Consumption Reference Guide 49 The computer can also enter Hibernate mode if battery power reaches a critically low level. (See “To respond to a low-battery warning” on page 52.) If this happens, you will find on resuming that all your data has been saved, but some functions may be disabled. To resu[...]

Batteries and Power Management Managing Power Consumption 50 Reference Guide To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this… Use when… To enter this mode… Standby Maintains your cur[...]

Batteries and Power Management Using Battery Power Reference Guide 51 Using Battery Power To check battery status From the battery status light You computer has a battery status light—see “Status Lights” on page 17. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Win[...]

Batteries and Power Management Using Battery Power 52 Reference Guide To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes i[...]

Batteries and Power Management Using Battery Power Reference Guide 53 • Put the computer in Standby mode whenever you are not using it for a short while: press the power button, or click Start, Turn Off Computer, Standby. • Put the computer in Hibernate mode whenever you want to save your current session, but will not be using the computer for [...]

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Reference Guide 55 Modem and Network Connections[...]

Modem and Network Connections Using the Modem 56 Reference Guide Using the Modem If your computer has a modem port, you can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your computer contain[...]

Modem and Network Connections Using the Modem Reference Guide 57 To connect the modem CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack. 1. Check that the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2. [...]

Modem and Network Connections Using the Modem 58 Reference Guide failed connection, you must wait one hour before trying the number again. If you dial before the hour is up, you will get a message that says “black list.” • When using a modem in the Republic of South Africa, an external surge protector may be necessary in order to prevent comp[...]

Modem and Network Connections Using the Modem Reference Guide 59 To disconnect from the Internet You remain connected to the Internet until you shut down the computer, disconnect the phone line from the computer, or give a command to hang up the connection. • Click Start, Control Panel, Network and Internet Connections, Network Connections, and t[...]

Modem and Network Connections Using the Modem 60 Reference Guide To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions. If you have questions about local requirements, contact your teleph[...]

Modem and Network Connections Using the Modem Reference Guide 61 To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (includ[...]

Modem and Network Connections Using the Modem 62 Reference Guide To send and receive faxes Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. Fax Console fax software is included with Windows XP. To set up Fax [...]

Modem and Network Connections Connecting to a LAN Reference Guide 63 Connecting to a LAN If your model has a LAN port, you can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN 1. Check that the existing LAN[...]

Modem and Network Connections Making Wireless Network Connections 64 Reference Guide Making Wireless Network Connections If your computer includes a wireless on-off button—located on the right side of the front of the computer—you can connect by radio to an 802.11 wireless local area network (LAN) and access computers and other resources on the[...]

Modem and Network Connections Making Wireless Network Connections Reference Guide 65 • Key format: ASCII for passphrase, hexadecimal for key string. • Key length: smaller number for 64-bit encryption, larger number for 128-bit. 6. Click OK to save the configuration. This network is added to your list of preferred networks. The computer automati[...]

Modem and Network Connections Making Wireless Network Connections 66 Reference Guide To turn wireless communication on and off Important Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane. If in doubt,[...]

Modem and Network Connections Making Wireless Network Connections Reference Guide 67 If you’re within range of your wireless network, your computer automatically connects. To check the status of your wireless connection, open Network Connections in Control Panel and double-click the connection. Turning off communication and ending a connection 1.[...]

Modem and Network Connections Making Wireless Bluetooth Connections 68 Reference Guide Making Wireless Bluetooth Connections If your computer includes Bluetooth wireless capabilities, you can use it to make short- range radio connections to a wireless personal area network (PAN) and access other Bluetooth-compatible devices, such as other computers[...]

Modem and Network Connections Making Wireless Bluetooth Connections Reference Guide 69 Turning off Bluetooth communication Turning off communication ends any connection you have open. 1. Important: close any files that reside on other network computers. 2. To turn off Bluetooth communication without turning off your computer, press the wireless on-[...]

Modem and Network Connections Making Wireless Bluetooth Connections 70 Reference Guide To prepare for Bluetooth connections Before you use your computer to access other Bluetooth devices, you should configure some basic settings. 1. Make sure Bluetooth communication is turned on—see the previous topic. 2. Double-click the Bluetooth icon in the ta[...]

Modem and Network Connections Making Wireless Bluetooth Connections Reference Guide 71 To send or receive files using Bluetooth If your computer includes Bluetooth wireless capabilities, it supports the following common protocols for transferring data. To use either protocol, both computers must support that protocol—check the other computer’s [...]

Modem and Network Connections Making Wireless Bluetooth Connections 72 Reference Guide To connect to a Bluetooth printer or serial device You can connect your computer to a Bluetooth serial device—for example, you could print from a word processor to a Bluetooth serial printer. 1. Make sure Bluetooth communication is turned on—see “To turn Bl[...]

Modem and Network Connections Making Wireless Bluetooth Connections Reference Guide 73 12. Double-click the printer icon for the Bluetooth printer you want to use, then double- click the serial port icon that is shown. When you see a message confirming this printer will use the Bluetooth COM port, click OK. Whenever you print to this printer, it wi[...]

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Reference Guide 75 Add-On Devices[...]

Add-On Devices Connecting PC Cards 76 Reference Guide Connecting PC Cards The computer’s PC Card slot is available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type II and III PC Cards (PCMCIA and CardBus). If your model has two eject buttons, you can insert two Type II cards or one[...]

Add-On Devices Connecting PC Cards Reference Guide 77 Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Remove Hardware icon in the taskbar, and[...]

Add-On Devices Connecting External Devices 78 Reference Guide Connecting External Devices To identify connectors for external devices The diagrams below show your computer’s connectors for external devices and for the port replicator. Locating connectors on the computer 1. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 2. AC adapter jack.[...]

Add-On Devices Connecting External Devices Reference Guide 79 10. PC Card and CardBus slot. See “ Connecting PC Cards” on page 76 . 11. IEEE 1394 port (on cert ain mode ls). 12. Audio ports. 13. Infrared port (on certain models). Locating connectors on the port replicator 14. AC adapter jack. 15. PS/2 keyboard and PS/2 mouse ports. 16. USB port[...]

Add-On Devices Connecting External Devices 80 Reference Guide Note Before you connect any device, check its documentation to see if you need to make any settings or adjustments to the equipment before using it. This might include setting switches to configure the equipment so that it will operate properly with your computer and the software you pla[...]

Add-On Devices Connecting External Devices Reference Guide 81 Note If you have problems making this connection, contact the device manufacturer and the HP Business Support Web site (www.hp.com/go/bizsupport) for the latest version of the driver for the device. To connect an audio device If your model has a built -in microphone—look for a micropho[...]

Add-On Devices Connecting External Devices 82 Reference Guide Note If your model has a built-in microphone and you plug a device into the external microphone port, the built-in microphone automatically turns off. When you plug a device into the headphone port, the built-in speakers automatically turn off. When you plug a device into either audio po[...]

Add-On Devices Connecting External Devices Reference Guide 83 monitors vary greatly, and the display quality of your monitor may not be optimal at higher settings. If you need to increase the refresh rate on the external monitor, you can switch to only the external monitor. An alternative is to make one display a “secondary” display so you can [...]

Add-On Devices Connecting External Devices 84 Reference Guide composite phono (RCA-type) connection, a good-quality standard cable is recommended. However, some S-video/composite adapters will not work for this application. Contact HP Customer Care for more information. 2. Optional: connect an audio cable from the computer’s headphone output jack[...]

Add-On Devices Connecting External Devices Reference Guide 85 To connect an IEEE 1394 device If your computer has an IEEE 1394 port (located on the computer ’s left side), you can use it to connect devices such as audio and video equipment, disk drives, printers, and other computers. • Attach the device’s cable to the IEEE 1394 port on the co[...]

Add-On Devices Connecting External Devices 86 Reference Guide Using the infrared port • Make sure the infrared ports of your computer and the other device lie in as straight a line as possible. The two ports should be no more than 1 meter apart, with no obstructions in between. Noise from nearby equipment can cause transmission errors. • To che[...]

Add-On Devices Connecting External Devices Reference Guide 87 To use a port replicator A port replicator provides your computer with external connections that you can leave in place whenever you remove the computer from your desk. Instead of disconnecting and reconnecting peripheral devices, you can simply undock and dock the computer. CAUTION Use [...]

Add-On Devices Connecting External Devices 88 Reference Guide 4. Press the computer down until both sides click into place. 5. If the computer is off, open the computer and press the power button to turn it on. The lights on the port replicator turn on. When the computer is docked, you can use the computer’s security connector to secure the compu[...]

Add-On Devices Installing Additional RAM Reference Guide 89 Installing Additional RAM The computer has no memory (RAM) built in but has two slots that hold two RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use HP PC2100 DDR-266 or higher RA[...]

Add-On Devices Installing Additional RAM 90 Reference Guide To remove a RAM expansion module You may want to remove a RA M module so you can install a larger one. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be permanently damaged by it. Handle the[...]

Add-On Devices Replacing the Hard Disk Drive Reference Guide 91 Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2. Turn the unit bottom side up. 3. Use a pointed tool to remove the plugs from the two sc[...]

Add-On Devices Replacing the Hard Disk Drive 92 Reference Guide To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure. 1. Remove the four screws from the sides of the holder and d[...]

Add-On Devices Replacing the Hard Disk Drive Reference Guide 93 To prepare a new hard disk drive When you install a new hard disk drive, you also need to prepare it to be able to work with your computer. • If you want to restore the Windows software and operating system that were originally installed on your computer, you can do so using the Reco[...]

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Reference Guide 95 Troubleshooting and Maintenance[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 96 Reference Guide Troubleshooting Your Computer This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • O[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 97 If sound does not record • Try plugging in an external microphone. Your model may not have a built-in microphone. • Check the software controls for recording sound: click Start, All Programs, Accessories, Multimedia (or Entertainment), Sound Recorder. • In Volume[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 98 Reference Guide If a DVD movie stops playing in the middle • The DVD may be double-sided. Open the DVD tray, and read the text near the center hole of the disc. If it says Side A, flip the disc over, close the tray, and press the Play button to continue playing the movie. • You ma[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 99 Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you [...]

Troubleshooting and Maintenance Troubleshooting Your Computer 100 Reference Guide displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is no[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 101 • Run the virus-scanning program. See “To protect against viruses” on page 41. • Test the hard disk drive with the e-Diagtools diagnostics. See “Testing the Hardware” on page 115. • If necessary, you can format the hard disk and reinstall the original fa[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 102 Reference Guide Keyboard and Pointing Device Problems Use these suggestions for built-in or external devices. If the pointer is difficult to control • Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse. If the touch pad doesn’t work • Pr[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 103 • Make sure t he embedded Keypad Lock (Fn+F8) is on—or that you press and hold the Fn key to temporarily access the embedded keypad. If you can’t type the euro symbol • Hold ALT GR when you press the marked key. • The euro symbol is not on the U.S. English k[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 104 Reference Guide If a network connection responds slowly • If your network connection uses a proxy server, try enabling the option for bypassing the proxy server for local addresses. You can do this in Control Panel under your network connection properties. Memory Problems If a mess[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 105 • Eliminate extra connections in the line. If possible, connect directly to the wall jack. • Try another telephone line, preferably one normally used for a fax machine or modem. If the modem doesn’t dial or no dial tone is detected • Check all cables and conne[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 106 Reference Guide If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port. • Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System. If the modem is disabled, try to enable [...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 107 If the modem clicks repeatedly but doesn’t connect • Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. • Check all cables and connections. PC Card (PCMCIA) Problems If the note[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 108 Reference Guide If an I/O card stops communicating properly • Exit and restart the application. The card may have been reset if the computer suspended or turned off. • Check settings in Control Panel. Performance Problems For best performance, your computer should have at least 1[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 109 Port Replicator Problems If a connection isn’t working • Check that AC power is connected to the port replicator, that the computer is fully docked, and that the port replicator lights are on. • Make sure the peripheral device has power connected and is turned o[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 110 Reference Guide • If you’re using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet. • Make sure the battery is fully installed and locked in place. • Make sure you’re using only the HP AC adapter included with your computer ([...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 111 If the computer doesn’t suspend to Standby mode as expected • If you have a connection to another computer, the computer won’t suspend if the connection is active. • If the computer is performing an operation, it normally waits for the operation to finish befo[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 112 Reference Guide • Make sure Windows is running; otherwise infrared printing is not available. • See “Infrared Problems” on page 101. Serial, Parallel, and USB Problems If a serial mouse doesn’t work • Make sure you followed the manufacturer’s installation instructions c[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 113 If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). • Test the ports with the e -Diagtools diagnostics[...]

Troubleshooting and Maintenance Troubleshooting Your Computer 114 Reference Guide If the computer won’t boot from the floppy disk drive • Make sure the floppy disk drive is selected as the boot device—see “To change the boot device” on page 27. • If you’re using a USB floppy drive, use the BIOS Setup utility to make sure Legacy USB Su[...]

Troubleshooting and Maintenance Troubleshooting Your Computer Reference Guide 115 If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. • Make sure your TCP/IP setup is correct for your network: in Control Panel, open Network Connections. If you can connect, but the network [...]

Troubleshooting and Maintenance Testing the Hardware 116 Reference Guide Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the syste[...]

Troubleshooting and Maintenance Testing the Hardware Reference Guide 117 12. Optional: open the Support Ticket. In Windows, click Start, All Programs, Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and [...]

Troubleshooting and Maintenance Configuring the Computer 118 Reference Guide Configuring the Computer The BIOS Setup utility helps you configure your computer’s operation. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the ope[...]

Troubleshooting and Maintenance Configuring the Computer Reference Guide 119 Main Menu Setting Description Default BIOS Revision Shows the current BIOS version. Detected automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd[...]

Troubleshooting and Maintenance Configuring the Computer 120 Reference Guide System Devices Menu Setting Description Default Video Display Device Sets whether the built-in display automatically switches to an external display, if one is detected. Auto External Pointing Device Disables the internal pointing devices when an external pointing device i[...]

Troubleshooting and Maintenance Configuring the Computer Reference Guide 121 Boot Menu Setting Description Default Hard Disk Removable Device CD-ROM/DVD Built-in LAN Shows the order of boot devices. Move the entries to change the order. Built-in LAN provides diskless boot from a network server. 1. Hard Disk 2. Removable Device 3. CD-ROM/DVD 4. Buil[...]

Troubleshooting and Maintenance Reinstalling and Updating Software 122 Reference Guide Reinstalling and Updating Software You can use the Recovery CD or DVD to recover the original software build for your computer. The Recovery CD or DVD also provides Windows drivers specific to your computer to configure a custom system. You can find drivers in th[...]

Troubleshooting and Maintenance Reinstalling and Updating Software Reference Guide 123 7. When the Recovery CD or DVD dialog box appears, follow the displayed instructions. To perform a standard recovery, press 2, 1, 1. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take 15 to 45 mi[...]

Troubleshooting and Maintenance Reinstalling and Updating Software 124 Reference Guide 5. Connect any cables or equipment needed to connect to the Internet. 6. Click Start, All Programs, Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows. 7. Click Update, select Download Now and click OK. Follow the instructions that appear. Once th[...]

Reference Guide 125 HP Support and Service[...]

HP Support and Service Getting Assistance for Your Computer 126 Reference Guide Getting Assistance for Your Computer To get help from the Web HP has several Web sites on the Internet dedicated to providing information to HP notebook computer users. The following sites are especially useful for helping you get support for your computer: • HP Busin[...]

HP Support and Service Getting Assistance for Your Computer Reference Guide 127 To contact the HP Customer Care Center by e-mail, visit the HP Business Support Web site (www.hp.com/go/bizsupport ) under “Contact HP”. To call the Customer Care Center, check the HP Business Support Web site (www.hp.com/go/bizsupport) under “Contact HP” for th[...]

HP Support and Service Getting Assistance for Your Computer 128 Reference Guide To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported. Note HP Pavilion notebooks have regional support and service in selected countries. Cur[...]

HP Support and Service Getting Assistance for Your Computer Reference Guide 129 To prepare your computer for shipment See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows. Note If you have questions about packaging requirements when returning your n[...]

HP Support and Service Hewlett-Packard Limited Warranty Statement 130 Reference Guide Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration[...]

HP Support and Service Hewlett-Packard Limited Warranty Statement Reference Guide 131 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLU[...]

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Reference Guide 133 Reference Information[...]

Reference Information Hardware Specifications 134 Reference Guide Hardware Specifications Technology Codes Each HP notebook computer has a two-letter technology code. The technology code is shown on the serial-number label on the bottom of the computer, and it is also included in the BIOS version number. Because we are constantly improving our prod[...]

Reference Information Hardware Specifications Reference Guide 135 Power Rechargeable lithium-ion (14.8 Vdc) battery with LED charge-level gauge. Battery life: up to 3 hours typical (varies with model, usage, and power settings). Fast battery recharge: 2 hours when system is off, 3 hours when system is on. Low-battery warning. Suspend/resume capabil[...]

Reference Information Hardware Specifications 136 Reference Guide Wireless LAN (certain models) Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.4-GHz ISM band, exact frequencies and channels depend on country. Raw data rate: 1, 2, 5.5, or 11 Mbps. Transmitter output: 15 dBm typical (approx. 30 mW),[...]

Reference Information Hardware Specifications Reference Guide 137 Major ICs Models with Technology Code KA: CPU: AMD Athlon or Duron processor. Core logic: ATI U1 / ALI 1535+ chipset. Display controller: ATI M6 integrated in core logic. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: O2Micro 6912. Keyboard/embedded contro[...]

Reference Information Modem Reference Information 138 Reference Guide Modem Reference Information If your computer has a modem port, you can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your softw[...]

Reference Information Modem Reference Information Reference Guide 139 Command Function (Conexant) M n Activate speaker: 0=off, 1=on during handshaking and off when receiving carrier (default), 2=always on, 3=off when dialing and receiving carrier, on when answering. N0 or N1 Included for compatibility only; returns result code. O n 0=go on-line, 1=[...]

Reference Information Modem Reference Information 140 Reference Guide Command Function (Conexant) +ESA= a , b , c , d , e , f , g , h Controls operation of synchronous access mode: a =0 specifies in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. b =0 specified in framed sub-mode, modem transmits HDLC flags on idle (default and fi[...]

Reference Information Modem Reference Information Reference Guide 141 Command Function (Conexant) +VRID= n Report caller ID: 0=use formatted presentation, 1=use unformatted presentation. -QCPC Use full startup procedures on next connection, then select startup procedure defined by +PQC. -QCPS= n 0=do not allow modem to save generated quick-connect [...]

Reference Information Modem Reference Information 142 Reference Guide Command Function (Conexant) +MS= a , b , c , d , e , f Select modulation ( b , c , d , e , and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 (1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V23C (1200), V32 (4800/96[...]

Reference Information Modem Reference Information Reference Guide 143 Command Function (Conexant) +FMI Report modem manufacturer. +FMM Report modem model. +FMR Report modem version, revision, or date. +FPR= n Set DTE/modem interface rate in bits/sec: 0=automatic detection (default). +FRH= n Receive data with HDLC framing. +FRM= n Receive data. +FRS[...]

Reference Information Modem Reference Information 144 Reference Guide S-Registers (Conexant) Register Function (Conexant) Range/units Default S0 Number of rings to auto-answer. 0–255/rings 0 S1 Ring counter. 0–255/rings 0 S2 Escape character. 0–255/ASCII 43 S3 Line termination character. 0–127/ASCII 13 S4 Response formatting character. 0–[...]

Reference Information Safety Information Reference Guide 145 Safety Information Power Cords The power cord supplied with the computer’s AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a differe[...]

Reference Information Safety Information 146 Reference Guide Ergonomics WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library or visit our ergonomics Web site, www.hp.com/ergo. Battery Safety Note The following ba[...]

Reference Information Safety Information Reference Guide 147 Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1). These devices a[...]

Reference Information Safety Information 148 Reference Guide Mercury Safety This product contains mercury in the fluorescent lamp of the liquid-crystal display, and may require special handling at end-of-life. Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 and Bluetooth internal wireless radio is far below the FC[...]

Reference Information Regulatory Information Reference Guide 149 Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions. U.S.A. Th[...]

Reference Information Regulatory Information 150 Reference Guide Declaration of Conformity (U.S.A.) Responsible Party: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 +1 (650) 857-1501 declares that the product(s) Trade name: Hewlett-Packard Company Product name: HP Pavilion ZE4... and XT... [...]

Reference Information Regulatory Information Reference Guide 151 European Union The equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single terminal connection to the public switched telephone network (PSTN) and to a radio-frequency wireless network. However, due to differences between the individual PST’[...]

Reference Information Regulatory Information 152 Reference Guide Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network) und drahtlose Funknetzwerke zertifiziert. In Anbetracht der Unterschiede zwischen den einzelnen Telefonnetzen bietet die Ze[...]

Reference Information Regulatory Information Reference Guide 153 Japan Japan Telecommunications Approval Name of Equipment: AMC20493-001-KT1, AMC20493-001-KT3, AMC20493-001-KT5, AMC20493-001 TELEC approval number: D02-0005JP Name of Equipment: T60H424[...]

Reference Information Regulatory Information 154 Reference Guide Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your [...]

Reference Information Regulatory Information Reference Guide 155 Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company, Mobile Computing Division 19310 Pruneridge Ave., Cupertino, CA 95014, U.S.A. declares that the following product Product Name: Regulatory Mo[...]

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Reference Guide 157 Index A AC adapter compatibility, 21, 87 connecting, 21 AC adapter jack location, 15 accessories buying, 12 adding RAM, 89 AdHoc wireless network setting up, 65 adjusting brightness, 30, 34 display colors, 34 screen area, 34 volume, 30 airplanes wireless communication in, 66, 68 ALT GR key, 33 antistatic precautions, 89, 90 Appl[...]

158 Reference Guide BIOS settings, 120 brightness, 30, 34, 45, 52 dual display, 83 dual monitor, 83 extending life, 45 external, 82 port, 15 power, 53 quality, 100 secondary, 83 settings, 34 switching to external, 33 troubleshooting, 99 display colors adjusting, 34 docking port replicator, 87 docking port, 16 dragging items, 29 drive lock, 41 drive[...]

Reference Guide 159 status, 14, 17, 18 locking computer, 39 LPT1 port, 15 M Main menu (BIOS), 119 memory adding, 89 extended, 119 PC2100 DDR-266, 89, 104 removing, 90 troubleshooting, 104 video, 119 microphone location, 14 mini-PCI location, 16 modem AT commands, 60, 138 black list, 58 blackout periods, 58 built-in, 22 connecting, 57 connecting to [...]

160 Reference Guide resolution external monitor, 82 S safety battery use, 146 infrared port, 147 laser, 147 power cords, 145 wireless communication, 66, 68 saving battery power, 52 screen area adjusting, 34 scroll pad location, 14 secondary display, 83 security hard drive lock, 41 Kensington lock, 15, 40, 88 Norton AntiVirus, 41 Security menu (BIOS[...]