HP (Hewlett-Packard) B6191-90015a manual

Diagnostic/IPR Media User's Guide P A-RISC Computer Systems B6191-90015a June 1999 © Copyright 1999 Hewlett-P ackard Company[...]

2 Legal Notices The information contained in this document is subject to change without notice . Hewlett-P ac kard makes no warranty of any kind with regard to this manual, including , but not limited to , the implied warranties of merc hantability and fitness for a particular purpose . Hewlett-P ac kard shall not be liable for errors contained he[...]

3 Ethernet is a trademark of Xerox Corporation. © Copyright 1985-1986, 1988 Massachussetts Institute of T echnology . X Window System is a trademark of the Massachussetts Institute of T echnology . MS-DOS and Microsoft are U .S . registered trademarks of Microsoft Corporation. OSF/Motif is a trademark of the Open Software F oundation, Inc. in the [...]

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Contents 5 1. Diagnostic/IPR Media Product Overview Design of the Diagnostic/IPR Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Media Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2. Hardware Support T ools Over[...]

6 Contents 5. Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Support T ools Manager (HP-UX 9000 Series 800/700) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 EMS Hardware Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 HP Predictive Suppo[...]

7 Printing History T able 1 This printing date and part number indicate the current edition. The printing date changes when a new edition is printed. (Minor corrections and updates which are incorporated at reprint do not cause the date to change .) The part number changes when extensive technical changes are incorporated. New editions of this manu[...]

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9 About This Manual The Diagnostic/IPR Media performs two functions: • The Diagnostic/IPR Media is the swinstall format distribution media for the following hardware support products for 10.01, 10.10, 10.20, 10.30, and 11.x HP-UX systems; it is also the update format distribution media for the 9.04 and 9.07 HP-UX systems) • Online diagnostics s[...]

10 Problem Reporting. If you have any problems with the software or documentation, please contact your local Hewlett-P ackard Sales Office or Customer Service Center . Reader Comments . W e welcome your comments about our documentation. If you have editorial suggestions or recommended improvements for this document, please write to us . Y ou can r[...]

Chapter 1 11 Diagnostic/IPR Media Product Overview 1 Diagnostic/IPR Media Product Overview The Diagnostic/IPR Media allows you to diagnose and fix problems when the operating system cannot be booted from the system disk. The Diagnostic/IPR Media runs on minimal hardware , with or without the system disk. The Diagnostic/IPR Media performs two funct[...]

12 Chapter 1 Diagnostic/IPR Media Product Overview Design of the Diagnostic/IPR Media Design of the Diagnostic/IPR Media The following subsections discuss the physical layout of the Diagnostic/IPR Media. Media Layout The Diagnostic/IPR Media contains Software Distributor (SD) bundles , which contain all of the online tools to be loaded onto your sy[...]

Chapter 2 13 Hardware Support T ools Overview 2 Hardware Support T ools Overview The purpose of this chapter is to give a brief high-level overview of the recommended use of HP hardware support tools . This is not intended as a comprehensive troubleshooting guide, nor as a tutorial on the products themselves . It is merely intended as an aid in beg[...]

14 Chapter 2 Hardware Support T ools Overview Support T ools Manager (STM) System Support T ools Manager (STM) System The Support T ools Manager (STM) is an online support tools platform that is currently available on HP9000 series 700 and 800 machines . STM provides automatic configuration mapping , and a set of verifiers , exercisers , informat[...]

Chapter 2 15 Hardware Support T ools Overview Initial System Loader (ISL) Standalone En vironment Initial System Loader (ISL) Standalone Environment The ISL standalone environment consists of the Initial System Loader , ISL-based tools which run directly from ISL, and the Offline Diagnostic Environment (ODE). On most P A-RISC mac hines, ISL is the[...]

16 Chapter 2 Hardware Support T ools Overview Hard ware Suppor t T ools Usa ge Hardware Support T ools Usage Each one of the products described above plays a role in the overall system troubleshooting strategy . Figure 2-1 contains a simple flow diagram that outlines the intended use of the hardware support tools . Please note that this diagram is[...]

Chapter 2 17 Hardware Support T ools Overview Hard ware Suppor t T ools Usa ge Figure 2-1 Hardware Support T ools Usage Flow Diagram W ill the Diagnostic/IPR Media boot? If the machine will not boot to ISL from the main disk, or even if it will boot ISL, but still won't boot the OS , the user has little choice but to either start sw apping sus[...]

18 Chapter 2 Hardware Support T ools Overview Hard ware Suppor t T ools Usa ge influenced by the type of machine that is having the problem and the error symptoms . If the user is troubleshooting a high-end server with many Field Replaceable Units (FRUs), it is usually beneficial to use the Diagnostic/IPR Media approach to try and isolate the mos[...]

Chapter 3 19 Using the Diagnostic/IPR Media to Run Offline Diagnostics 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics The Offline Diagnostics Environment (ODE) consists of a T est Controller (TC), a System Library (SysLib), and any number of T est Modules (TMs), all resident on the Diagnostic/IPR Media in the LIF . It provides you w[...]

20 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics NO TE Changes to Offline Diagnostics as of June 1999 (IPR 9906): • The UPDATE utility for ODE has been replaced by FUPDATE . FUPDATE is backw ard compatible with existing computer systems • F or 64-bit systems like N-Class , there will be a different version of the offlin[...]

Chapter 3 21 Using the Diagnostic/IPR Media to Run Offline Diagnostics How to Run ODE's Command Line Interface How to Run ODE's Command Line Interface T o start ODE's command line interface , do the following: 1. If you are at the PDC prompt (e .g ., BOOTADMIN> ), type search for a list of bootable devices: BOOTADMIN>search 2.[...]

22 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics How to Run ODE's Command Line Interface 7. Select the test module on the LIF that you wish to run, and decide whether you wish to run it interactively , or non-interactively . 8. If you wish to run interactively , type the following at the ODE prompt: ODE><module_nam[...]

Chapter 3 23 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . T est Module Manager ( TMMGR ) . TMMGR (pronounced TM Manager) is a special ODE module that implements an ease-of-use user interface for ODE. TMMGR is a hybrid menu/command interface that enables the user to test specific hardware modules witho[...]

24 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . screen, use the FIRST or LAST commands . User commands at the command prompt may be chained together using a semicolon as a separator . F or example , to select items 1 and 5 and then run them, the following could be entered at the command promp[...]

Chapter 3 25 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . user -selected tests for all selected hardware modules . Note , not all available tests for a module may be considered default. At any time the user may hit Ctrl-C to abort test execution. T o do detailed testing on just one particular module , [...]

26 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . Logging Screen T o enter the logging screen, type LOG at the command prompt. The logging screen displays detailed information that each TM may ha ve output during its execution. One can display the various pages of the log to correlate a failing[...]

Chapter 3 27 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . When the state of SCROLL is OFF , the console display is updated using special terminal-specific control mechanisms (allowing the redraw to occur muc h faster). If one wants to sa ve previous screen displays in terminal display memory , or if o[...]

28 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . NEXT NEXT (N) Use this command to display the next page of the system screen, the environment screen, the logging screen, or a test screen. Note, <Ctrl>-N (N) can be used as a shortcut for this command. PREV PREV (P) Use this command to di[...]

Chapter 3 29 Using the Diagnostic/IPR Media to Run Offline Diagnostics T est Module Manager ( TMMGR ) . LOG LOG Use this command to go to the logging screen. The pages within the logging screen show detailed output from each test previously run. RUN RUN Use this command to execute the currently tagged tests or to execute the tests for the currentl[...]

30 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic/IPR Media Updating Processor F irmware Using the Diagnostic/IPR Media CA UTION If you should run ODE support tools with the wrong revision of processor firmware (PDC) on your system, you could cause an HPMC . The following proce[...]

Chapter 3 31 Using the Diagnostic/IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic/IPR Media 14.It is necessary that you shutdown the operating system on the system whose firmware you wish to change . This can be done with the reboot -h command. 15.Once the system's operating system is shutdown, you can t[...]

32 Chapter 3 Using the Diagnostic/IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic/IPR Media[...]

Chapter 4 33 Suppor t T ools Manager (STM) 4 Support T ools Manager (STM) The Support T ools Manager (STM) is a platform for online support tools currently available for HP9000 Series 700 and 800 machines . Upon startup, you connect to a local or remote system. STM displa ys a map of the hardware configuration. Y ou use this system map to select o[...]

34 Chapter 4 Suppor t T ools Manager (STM) Running STM Running STM T o start STM and run support tools : 1. Enter the command appropriate for your terminal. • F or X W indows terminals and workstations , enter /usr/sbin/xstm . • F or non-graphics terminals , enter /usr/sbin/mstm (menu-based version) or /usr/sbin/cstm (command-line version). Y o[...]

Chapter 4 35 Suppor t T ools Manager (STM) Three Interfaces Three Interfaces Y ou can access the Support T ools Manager (STM) through any of three interfaces . Choose the interface appropriate for your needs , preferences, and resources . If possible, use xstm. xstm (X Window graphical) • X Window graphics terminals or workstations • Command: /[...]

36 Chapter 4 Suppor t T ools Manager (STM) System Map and Device Icons System Map and Device Icons When you first connect to a computer system, you see a system map showing all the hardware entities in the system (CPU , memory , device adapters, and I/O devices). Y ou use the system map to select the devices to test. After a test runs, the system [...]

Chapter 4 37 Suppor t T ools Manager (STM) System Map and Device Icons System Map in mstm The following figure shows a system map in mstm: Figure 4-2 /usr/sbin/stm/ui/bin/stm hpdst199 File System Device Tools Options Help ==== ====== ====== ===== ======= ==== Last Last Op Path Product Active Tool Status =========== ========================= ======[...]

38 Chapter 4 Suppor t T ools Manager (STM) System Map and Device Icons System Map in cstm The cstm system map is almost identical to the mstm system map. The main difference is that cstm provides each device with a device number: Figure 4-3 /usr/sbin/stm/ui/bin/stm hpdst199 Dev Last Last Op Num Path Product Active Tool Status === =========== ======[...]

Chapter 4 39 Suppor t T ools Manager (STM) Kinds of Support T ools Kinds of Support T ools T o use the diagnostics and support tools , the user first invokes one of the user interface modules ( xstm, mstm , or cstm ), selects one or more devices , and invokes one of the following tools to specify what type of operation is to be performed on the de[...]

40 Chapter 4 Suppor t T ools Manager (STM) Menus and Commands Menus and Commands The xstm, mstm, and cstm interfaces all have different w ays to display menus and accept commands from the user . The following subsections detail the xstm, mstm, and cstm menus and commands . xstm Menus and Commands In xstm, commands are accessed by means of pull-down[...]

Chapter 4 41 Suppor t T ools Manager (STM) Menus and Commands mstm Menus and Commands In mstm, you traverse screens and menus , and select commands from pulldown menus , which are similar to those found in xstm: Figure 4-5 mstm Menu Bar and Softkeys Figure 4-6 mstm Pulldown Menu Example[...]

42 Chapter 4 Suppor t T ools Manager (STM) Menus and Commands Screen Navigation There are two types of screen navigation: • Navigating between screens • Navigating within screens T o na vigate between one screen and another , use the T ab key . T o na vigate from one portion to another portion of the same screen, use the Prev and Next keys (or [...]

Chapter 4 43 Suppor t T ools Manager (STM) Menus and Commands Figure 4-7 mstm Menus and Commands[...]

44 Chapter 4 Suppor t T ools Manager (STM) Menus and Commands mstm Shortcut Keys A new 'shortcuts' feature has been added to mstm which lets you do frequently performed operations quickly . F or example , to select all disks and then run the verify tool on them, the user would hit the keys 'dv<RETURN>' while the mstm map i[...]

Chapter 4 45 Suppor t T ools Manager (STM) Menus and Commands cstm Menus and Commands In cstm, you simply enter the command name (or its abbreviated form) at the prompt. There are no menus and you can enter any command at any time. The following lists the cstm commands for the HP-UX 10.10 to 11.0 releases by category . The format is command ( abbre[...]

46 Chapter 4 Suppor t T ools Manager (STM) Getting Result Information (Logs) Getting Result Information (Logs) Most of the time you will get the information you need by looking at the status of device icons on the system map. F or example, a device icon in xstm is green for Successful and red for F ailure. If a device has a F ailure, consult the de[...]

Chapter 4 47 Suppor t T ools Manager (STM) Remote Execution Remote Execution Y ou can run the STM user interface on one machine, and use it to run support tools on one or more remote machines . See Figure 4-9 for a display of possible connections . The computer running the user interface is the UI system and the computer running the support tools i[...]

48 Chapter 4 Suppor t T ools Manager (STM) Remote Execution Distributed Structure Efficient remote execution is possible because STM has a distributed structure. F igure 4-10 shows how the parts of STM are distributed between the UI machine and the UUT . Figure 4-10 Diagram of STM's Distributed Structure The UI system contains the binaries fo[...]

Chapter 4 49 Suppor t T ools Manager (STM) Getting Help Getting Help STM provides sophisticated and full-featured help systems for the main STM interface and for interactive tools such as Expert tools and Firmw are Update tools . See F igure 4-11 for a sample help display in xstm. T o access an online help system: • xstm: Use the "Help"[...]

50 Chapter 4 Suppor t T ools Manager (STM) Getting Help Figure 4-11 Sample Online Help in xstm (for FW Update T ool)[...]

Chapter 4 51 Suppor t T ools Manager (STM) Common Problems Common Problems Exercisers sometimes enter a "Hung" state. STM monitors the progress of all running tools and expects each tool to send a "heartbeat" every minute or so. If these heartbeat indications are not received within a two-minute window , the tool state is change[...]

52 Chapter 4 Suppor t T ools Manager (STM) Common Problems The diagmond demon is automatically started for customers when they boot. It also happens automatically when you update the diagnostic system, as that also forces a reboot, which launches diagmond . If diagnostics are installed on the system but diagmond is not running , you can start it in[...]

Chapter 4 53 Suppor t T ools Manager (STM) Common Problems SCSI T ape and Disk T ools report SCSI commands as failed in the T est Activity Logs. Some of the SCSI disk and tape tools log errors in their T est Activity logs indicating that commands such as LOG SENSE and INQUIRY failed. This is usually because the drive being tested is an older drive [...]

54 Chapter 4 Suppor t T ools Manager (STM) Common Problems[...]

Chapter 5 55 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System The Diagnostic/IPR Media is the swinstall format distribution media for the following hardware support products for 10.01, 10.10, 10.20, 10.30, and 11.x HP-UX systems; it is also the update forma[...]

56 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Support T ools Manager (HP-UX 9000 Series 800/700) Support T ools Manager (HP-UX 9000 Series 800/700) The Support T ools Manager (STM) on HP-UX 10.x and 11.x systems provides a simple interface to online diagnostics and support tools . F or information on STM, see: ?[...]

Chapter 5 57 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System EMS Hard ware Monitors EMS Hardware Monitors Included on the Diagnostic/IPR Media are the EMS Hardw are Monitors -- an important new tool for maintaining system availability . The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware [...]

58 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System HP Predictive Support HP Predictive Support HP Predictive Support helps improve the reliability of your HP 9000 Series 800s by monitoring disk/tape drives and system memory for potential problems . If a potential problem is detected, HP Predictive Support transfers t[...]

Chapter 5 59 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System HP Predictive Support • The inventory of software and patches installed on your systems is tracked by the PROACTIVE patching utility . The HP Response Center Engineers use this information to recommend patches for customers with high-end support agreements , such a[...]

60 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System LIF-LO AD (HP-UX 9000 Series 800 and 700 Systems) LIF-LOAD (HP-UX 9000 Series 800 and 700 Systems) The LIF-LOAD product provides offline diagnostic tools by installing a subset of the Offline Diagnostics Environment (ODE) in the computer system's boot LIF volu[...]

Chapter 5 61 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) Installing Online Support T ools from the Diagnostic/IPR Media (CD-ROM) The following procedure is an example using a graphical user interface on an X11 terminal. NO TE Prior to executing the fo[...]

62 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) 1. Boot HP-UX 2. Insert the Diagnostic/IPR Media CD-ROM into the drive. 3. Find the device file for the CD-ROM drive by using the ioscan -fn or ioscan -fnC disk command. The following is an exa[...]

Chapter 5 63 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) b. Set Source Depot Type to “Local CDROM”. F or the Source Depot P ath, specify the path to the appropriate HWCR or HW patch bundle for your system. F or example, /diagtemp/XSW800HWCR1020 , [...]

64 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) Figure 5-1 Specify Source W indow[...]

Chapter 5 65 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) 10.Click on the OK button. The "Softw are Selection Window" appears: Figure 5-2 Software Selection W indow[...]

66 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) 11.Select "OnlineDiag" and use the "Actions" menu option "Open Item" for a list of products available from the CD-ROM: Figure 5-3 Listing A vailable Online Diagnost[...]

Chapter 5 67 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) Figure 5-4 Marking Products to Be Installed 12.T o install the selected products , use the "Actions" menu option "Install (analysis)" to begin the analysis phase of the insta[...]

68 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) 13.After the analysis has completed, click the OK button to start the installation. The first "Confirmation" window appears . Figure 5-6 F irst Confirmation Window 14.Click the Ye s[...]

Chapter 5 69 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM) 18.Check the Release Notes for other information on the products you installed. The Release Notes contain any special post-installation actions that may be required following this procedure. •[...]

70 Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Y our System Installing Online Support T ools from the Dia gnostic/IPR Media (CD-ROM)[...]

Appendix A 71 Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) A Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) COPYUTIL is designed to copy data from a given disk to a tape and then at a later time, copy the data from the tape back to a disk. The utilit[...]

72 Appendix A Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Operating En vironment Operating Environment COPYUTIL operates under ODE and thus it only operates in an offline environment. When COPYUTIL is executed, ODE handles all the I/O with the user and it handles several higher level commands lik[...]

Appendix A 73 Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions Quick Start Instructions Executing COPYUTIL . T o execute COPYUTIL , boot to ISL , then type: ISL> ode copyutil *************************************************************************** ****** ****** ****** Off[...]

74 Appendix A Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions At this point, typing UTILINFO would give you a good idea of what to do, but let us assume we just want to copy data off the last Quantum disk drive (disk index 5) onto the DDS tape drive (tape index 4). T o do that[...]

Appendix A 75 Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions Restored Successful. COPYUTIL> Y ou have now restored the data onto your new disk drive. Y ou may wish to verify that the data on the tape and the disk are the same. Y ou now have restored data and can exit the p[...]

76 Appendix A Disk Copy Utility — T o make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions[...]

77 B EMS Hardware Monitors Included on the Diagnostic/IPR Media are the EMS Hardw are Monitors -- an important new tool for maintaining system availability . The EMS Hardware Monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs . Hardware event mon[...]

78 Appendix B EMS Hardware Monitors Enabling Hard ware Monitoring Enabling Hardware Monitoring The EMS Hardware Monitors are installed with the Support T ools Manager . Once the monitoring software is installed, you simply need to enable hardw are monitoring and all supported hardware devices on your system will automatically be monitored. On the J[...]

Appendix B 79 EMS Hardware Monitors Enabling Hard ware Monitoring[...]

80 Appendix B EMS Hardware Monitors Enabling Hard ware Monitoring[...]

Index Index 81 C COPYUTIL (disk copy utility) , 71 operating environment , 72 cstm user interface , 35 menus and commands , 45 system map , 38 D device icons , 36 diagnose tool (STM) , 39 Diagnostic/IPR Media overview , 11 physical layout , 12 purpose , 11 will it boot? , 17 diagnostics installing , 55 overview , 13 usage , 16 , 17 disk copy utilit[...]