HP (Hewlett-Packard) C6P02UA manual

HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troublesh ooting reference us ed for maintaining an d servicing the comput er. It provide s comprehensive information o n identifying co m puter features, components, an d spare parts; troubleshootin g computer prob lems; and performing computer disassembly pr ocedures[...]

© Copyright 2011 Hew lett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro D evices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Win[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer ai r vents. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, such [...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ........... ........ ............ ........... ........ ............ ......... . ................ ......... ....... 1 2 External component id enti fication ...... ........... ........ ........... ........ ........... ....... ........... .......... ....... ........ ........ ..[...]

Packaging and transporting guidelines ........ ........... .......... ........ ........ 39 Works tation guideline s ..................................................................... 39 Equipmen t guidelines .................... ............................. ...................... 40 Component replac ement procedur es .. .......... ......... ...[...]

Updat ing the B IOS ... .......... ........... ............. ........... .......... .............. ........... .......... ............. ... ........... ..... 88 Determ ining the B IOS v ersion .. ........... ................ ........... ................ .............. ............ ......... 88 Download ing a BI OS updat e ........ .................[...]

viii[...]

1 Product description Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA HP Pavilion G6 Notebook PC √ √ √√√√ Processors Intel® Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W √√ Intel Core i5-2540M processor (2.6 GHz, SC turbo up t[...]

Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA AMD Phenom II P860 (2.0 GHz, 1.5 MB L2, 1066 MHz, 3.6 GT/s – Triple 25 W √√ AMD Phenom II N850 (2.2 GHz, 1.5 MB L2, 1333 MHz, 3.6GT/s – Triple 35 W √√ AMD Phenom II N660 (3.0 GHz, 2 MB L2, 1333 MHz, 3.6 GT/s – Dual 35[...]

Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA ● DDR3-1333 MHz Dual Cha nnel Support √√ √√ ● DDR3-1066 MHz Dual Cha nnel Support (DDR3-1333 downgraded to DDR3-1066) √√ Supports up to 8 GB of system memory in the following configurations: ● 6144 MB (4096 MB × [...]

Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA Blu-ray Disc ROM wi th DVD±R/RW SuperMulti Double-Layer (by means of SW Control) Drive √ √ √√√√ Webcam VGA camera (640x480 by 24 frames per second), fixed angle, with activity light and single digital microphone √ ?[...]

Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA Hot plug/unplug with auto-detect for correct output to wi de-aspect vs. standard aspect video √ √ √√√√ RJ-45 (Ethernet) √ √ √√√√ Three USB 2.0 ports √ √ √√√√ VGA (Dsub 15-pin) supporting the foll[...]

Category Description Intel® 2nd Generation Intel® Previous Generation AMD AMD Discrete UMA Discrete UMA Discrete UMA Battery (system) √ √ √√√√ Hard drive √ √ √√√√ Memory module √ √ √√√√ Optical drive √ √ √√√√ WLAN cards √ √ √√√√ 6 Chapter 1 Product description[...]

2 External component identification Top TouchPad Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) To uchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. (3) Le ft TouchPad button Functions like the left button on an e xte[...]

Lights Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mo de. (4) Wireless light ● [...]

Button Component Description Power button ● When the computer is off, press the power b utton to turn on the computer. ● When the computer is on, press the power b utton briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the powe r button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press [...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key (2) fn key Displays system information when pressed in combination with the esc key (3) Windows logo key Displays the Windows Start menu (4) Windows applications key Displays a shor tcut menu for items benea th the pointer (5) A c tion key[...]

Front Component Description Speakers (2) Produce sound Front 11[...]

Right side Component Description (1) Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs (2) Optical drive light Green: The opt ical drive is being accesse d. (3) USB port Connects an optional USB device (4) AC adap ter light ● Blinking white: The battery is low. ● Solid white: The computer is connected to external power. ?[...]

Left side Component Description (1) External monitor port Connects an ex ternal VGA monitor or projector (2) Vents (2) Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent over heating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-[...]

Component Description (8) Digital Media Slot Supports the follo wing optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card (9) Hard drive light ● Whit e : The hard drive is being accessed. (10) Power l[...]

Display Component Description (1) WLAN antennas (2)* Send and receive wirele ss signals to communicate with wireless local area networks (W LANs) (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs To use the webcam, select Start > All Programs > Cyberlink YouCam . (4) Internal microphone Records[...]

Bottom Component Description (1) Battery bay Holds the battery (2) Vents (5) Enable airflow to coo l internal comp onents NOTE: The computer fan starts up auto matically to cool internal components and prevent overhe ating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases t he batter[...]

3 Illustrated parts catalog Serial number location When ordering pa rts or requestin g information, pr ovide the comput er serial number an d model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric i dentifier that is uniq [...]

Computer major components 18 Chapter 3 Illustrated parts catalo g[...]

Item Description Spare part nu mber (1) 39.6-cm (15.6-in) High D efinition (HD), light-emittin g diode (LED), BrightView (1366×768) display assemb ly: NOTE: For more information on the display assembly internal comp onent spare part information, See Display assembly co mponents on page 24 . ● For use in Charcoal Grey computer models 645523-001 ?[...]

Item Description Spare part nu mber ● For use in French Canada, Pink 645893-121 ● For use in the United Kingdom, Pink 645893-0 31 645893-031 ● For use in Germany, Pink 645893-041 ● For use in France, Pink 645893-051 ● For use in Italy, Pink 645893-061 ● For use in Spain, Pink 645893-071 ● For use in Portugal, Pink 645893-131 ● For u[...]

Item Description Spare part nu mber ● For use in Intel HM65 UMA computer models 639522-001 ● For use in Intel HM55 discrete, 512 M, com puter models 636371-001 ● For use in Intel HM55 discrete, 1 GB, computer models 636372-001 ● For use in Intel HM65 discrete, 512 M, com puter models 636374-001 ● For use in Intel HM65 discrete, 6470M 512M[...]

Item Description Spare part nu mber ● V160 (2.4 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s) – SC 25 W 636634-001 ● V140 (2.3 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s) – SC 25 W 616333-001 (9 & 12) Heat sink assembly (includes re placement thermal material): ● For use in AMD UMA computer models 639463-001 ● For use in AMD discrete computer models [...]

Item Description Spare part nu mber ● 1 GB PC3 10600 1333 MHz shared 621559-001 (20) Hard drive connector board 644525-001 (21) Hard drive Supports the following 9.5 mm , 6.35 cm (2.5 in ) SATA hard drives: ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm 645086-001 Supports the [...]

Display assembly components Item Description Spare part number (1) Display bezel 637188-001 (2) Webcam module 637197-001 (3) 39.6-cm (15.6-in) high-definition, Brig htView LED display pan el 647623-001 (4) Display bracket (with hinges) 637191-001 (5) Display hinge covers 641142-001 (6) Display cable (included in the Display Cable Kit) 641136-001 (7[...]

Item Description Spare part number ● For use in Charcoal Grey computer models 641288-001 ● For use in Pewter computer models 641290-001 ● For use in Pacific Blue computer models 641292-001 ● For use in Pearl Pink computer models 641294-001 ● For use in Sweet Purple co mputer models 641296-001 ● For use in Butter Gold computer models 641[...]

Mass storage devices Item Description Spare part number (1) Hard drive Supports the following 9.5 mm , 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm 645086-001 Supports the following 7 mm , 6.3 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm [...]

Miscellaneous parts Description Spare part num ber AC adapt ers ● 65-W AC adapter 609939-001 ● 90-W AC adapter 609940-001 ● 65-W AC adapter (EM) 609948-001 ● 90-W AC adapter (EM) 609947-001 Power cord, AC, 3 wire, black, 1.83-m ● For use in North America 490371-001 ● For use in Australia 490371-011 ● For use in Europe 49037 1-021 ● [...]

Description Spare part num ber TouchPad LED board 647622-001 Screw kit ● Phillips 2.5x3.0 screw ● Phillips 2.5x5 nylon screw ● Phillips 3.0x2.0 screw ● Phillips 2.5x6.5 screw ● Phillips 2.5x10.3 screw ● Phillips 4.0×2.5 screw 637194-001 28 Chapter 3 Illustrated parts catalo g[...]

Sequential part number listing Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in Nor th America 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdo m and Singapore 490371-061 Power cord, AC, 3 wire, black, 1.83 m for [...]

Spare part number Description 593554-001 Battery, 6-cell, 2.55 Ah, 55 Wh 593836-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter 600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) 602822-001 Bluetooth cable 605560-005 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 602993-001 Realtek 8188BC8 802.1[...]

Spare part number Description 635495-001 Phenom II N870 processor (2.3GHz, 1.5MB L2, 1333MHz, 3.6GT /s), Triple 35W 635496-001 Phenom II N970 processor (2.2GHz, 2MB L2, 1333MHz, 3.6GT /s), Quad 35W 635500-001 Intel Pentium P6300 processor (2.26 GHz, 3 MB L3), Dual 35 W 636370-001 System board for use in Intel HM55 UMA computer models 636371-001 Sys[...]

Spare part number Description 636376-DH1 Keyboard, black (inc ludes keyboard cable) for use in the Nether lands 636376-DJ1 Keyboard, black (i ncludes keyboard cabl e) for use in Greece 636378-001 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Ocean Drive computer models 636379-001 Blu-ray Disc ROM wi th LightScribe DVD?[...]

Spare part number Description 639736-001 1 GB PC3 10600 1333 MHz shared [AMD ON LY??] 639511-001 Display hinges 639522-001 System board (includes replacement thermal material) for use in Intel HM6 5 UMA computer models 639527-001 Top cover (includes TouchPad board) for use in Ocean Drive computer mo dels 640215-001 Drive activity light board 640926[...]

Spare part number Description 645086-001 320 GB, 5400 rpm 9.5 mm , 6.35 c m (2.5 in) SATA hard drive 645089-001 320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in) SATA hard drive 645091-001 250 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in) SATA hard drive 645521-001 39.6 cm (15.6 in) HD LED Brigh tView (1366×768) display assembly for use in Sonoma Red computer m[...]

Spare part number Description 645893-BG1 Keyboard for use in Switzerland, Pink 645893-DH1 Keyboard for use in the Netherlands, Pink 645893-DJ1 Keyboard for use in Greece, Pink 647622-001 TouchPad LED board 647623-001 39.6-cm (15.6-in) high-de finition, BrightView LED display panel 649948-001 System board (includes replacement therma l material) for[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required The following too ls are needed to complete the removal a nd replacement procedures: ● Flat-bla ded screw driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disa ssembly or assembly procedures, review and a dhere[...]

Cables and connectors CAUTION: When servicing the computer, be sure that c ables are placed in their prop er locations during the reassembly p rocess. Improp er cable placem ent can damage the co mputer. Cables must be handle d with extreme care to avoid damage. Apply only th e tension required to unseat or seat the cables during removal an d inse [...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensit ive to electrostatic d ischarge (ESD). Circu itry design and struc ture determine the deg ree of sensitiv ity. Networks bu ilt into many integrated circuits provide some protection, bu t in many cases, ESD conta ins enough power to alter device parameters or melt [...]

Packaging and transporting guidelines Follow these groun ding guidelines when packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conduct ive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include either a wrist stra p or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded syste m. Wrist straps are flexibl e straps with a minimu m of one megohm ±10% resi stance in the ground co rds. To provid e proper ground, wear a strap snugl y against [...]

Component replacement procedures This chapter provides removal an d replacement procedures. There are as many as 7 8 screws, in 8 different sizes, that mu st be removed, replac ed, or loosened when servicing the computer. Make specia l note of each screw size and location during remova l and replacement. Serial number The serial number label, locat[...]

Computer feet Description Spare part num ber Rubber Feet Kit 639455-001 The computer feet a re adhesive -backed rubber pads . The feet attach to the base enclosur e in the locations illustrated below. 42 Chapter 4 Remova l and replacement procedures[...]

Battery Description Spare part num ber 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassemblin g the computer: 1. Shut down the comp uter. If you are unsure whether the computer is off or in Hibernat ion, turn on the computer, and th en shut it down through the operating system. 2. Disconnect all ext ernal devices co[...]

Service access cover Description Spare part num ber Plastics Kit (contains only th e service access cover) 637192-001 Before removing the service access cover, remove the battery (see Battery on pa ge 43 ) 1. Position the computer upside down, with the front toward you. 2. Loosen the two Ph illips 4.0×2.0 ca ptive screws (1) that secure the servic[...]

Hard dr ive NOTE: The hard drive spare part kit includes a hard drive bracket a nd hard drive conn ector. The hard drive brack et and hard driv e connecto r, as well as the hard drive bracket scre ws, are also available in the Hard Drive Hard ware Kit. Description Spare part num ber Supports the following 9.50 mm , 6.35 cm (2.50 in ) SATA hard driv[...]

2. Disconnec t the hard drive ada pter (1) . Then remove the hard drive bump ers (2) , and the Mylar cover (3) . Reverse this procedure to install the hard drive. 46 Chapter 4 Remova l and replacement procedures[...]

Optical drive NOTE: The optical drive spare part ki t includes an opti cal drive bezel and optical drive bracket. Description Spare part num ber DVD±RW and CD-RW SuperMulti Double-Layer C ombo Drive with LightScribe 636380-001 Blu-ray Disc ROM with Light Scribe DVD±R/RW SuperMulti Double-Layer D rive 636379-001 Before removing the optical drive: [...]

6. Remove the optical drive bracket (2) . 7. To replace the optical drive bezel, di sconnect it from the optical drive. Reverse this procedure to rea ssemble an d install the optical drive. 48 Chapter 4 Remova l and replacement procedures[...]

WLAN module Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter fo r use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Vir gin Islands 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia[...]

3. Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, repl ace the wireless module only with a wireless module authorized for u s e in the computer by the governmental agency that regulates wireless devices in your country or region. If yo u replace the module and then receive a warn[...]

Memory module Description Spare part number 4 GB PC3 10600 1333 MHz shared 621569-001 2 GB PC3 10600 MHz 621566–001 2 GB PC3 10600 MHz 621565–001 1 GB PC3 10600 1333 MHz shared 621559-001 1 GB PC3 10600 1333 MHz shared 639736-001 Before removing the memory module, remove the following co mponents: 1. Battery (see Battery on page 43 ) 2. Service[...]

Keyboard Description Spare part number See Computer major componen ts on page 18 for complete list of available keyboards. Before removing the keyboard, remove the following comp onents: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) Remove the keyboard: 1. Remove the Phillips 5. 0×2.5 screw tha[...]

2. Open the displa y and stand the computer on its side. Insert a small screwdriver through the keyboard access hol e in the bottom of the computer. (T he keyboard access hole is the same hole from which the keyboa rd screw was removed. ) Push firmly on the bott om of the keyboard until it is disengaged. NOTE: When the comp uter is standing on its [...]

4. Release the zero inserti on force (ZIF) connector (1) to which the keyboard cabl e is attached, and then disconnect the keyb oard cable (2) . Remove the keyboard (3) . Reverse this procedure to insta ll the keyboard. 54 Chapter 4 Remova l and replacement procedures[...]

Top cover Description Spare part num ber For use in Ocean Drive computer models 637196-001 For use in Luminous Rose computer models 641287-001 For use in Sweet Purple computer models 641297-001 For use in Butter Gold computer models 64129 9-001 For use in Pewter computer models 641291-001 For use in Charcoal Grey computer models 641289-001 For use [...]

2. Release the thre e zero insertion force (ZIF) con nectors (1) to which the ZIF ca bles are attach ed. Then disconnect the po wer button cable (2) , the TouchPad cable (3) , the Tou chPad button cable (4) , and USB board cable (5) from the system board. 3. Remove the two Phillips 5.0×2.5 screws that secure the top cove r to the computer. 4. Turn[...]

5. Remove the three Phillips 5.0×2.5 screws in th e battery bay, the two Phillips 5.0×2.5 screws near the hard drive connector, and the nine Phillips 6.0×2.5 screws along the edges of the base enclosure. NOTE: The four screws along the fron t edge also serve to secu re the speakers inside the base enclosure. 6. Lift the rear edge of the top cove[...]

Power button board Description Spare part number Power button board (includes cable) 641144-001 Before removing the power button board, remove th e following components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (See Hard drive on page 45 ) 4. Optical drive (see Optical drive o[...]

TouchPad button board Description Spare part num ber TouchPad button board (includes bracket and cable) 641143-001 Before removing the TouchPad button board, remove th e following components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard drive on page 45 ) 4. Optical driv[...]

TouchPad LED board NOTE: The security cable lock is incl uded with the base enclosure, spare part number 63 7187-001. TouchPad LED board 647622-001 Before removing the TouchPad LED board, remove the follo wing components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard driv[...]

Speaker assembly Description Spare part number Speaker assembly (includes cable) 641396-001 Before removing the speaker assemb ly, remove the following components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard drive on page 45 ) 4. Optical drive (see Optical drive on page[...]

USB board Description Spare part num ber USB board (includes cable) 641145-001 Before removing the USB board, remove the foll owing components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard drive on page 45 ) 4. Optical drive (see Optical drive on page 47 ) 5. Keyboard (s[...]

Power connector Description Spare part num ber Power connector 641137-001 Before removing the power connector cable, re move the following components: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard drive on page 45 ) 4. Optical drive (see Optical drive on page 47 ) 5. Keyb[...]

Display assembly Description Spare part num ber 39.6-cm (15.6-in) High Definition (HD) , light-emitting diode (LED) Brig h tView display assembly: ● For use in Charcoal Grey computer models 645523-001 ● For use in Ocean Drive computer models 636378-001 ● For use in Sonoma Red computer mo dels 645521-001 ● For use in Luminous Rose computer m[...]

6. Lift the display panel (4) straight up to remo ve it. NOTE: The security bracket is part of the right h inge. Reverse this proce dure to in stall the display assembly. Component replacement procedures 65[...]

7. To replace any of th e display a ssembly internal components, re move the following screw covers and screws: (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips 5.0× 2.5 screws 8. Flex the inside ed ge of the left side (1) , the top and bottom sides (2) , and the right side (3) of the display bezel until the bezel disen[...]

10. To replace the we bcam module, lift the webcam mo dule as far from the displ ay enclosure as the webcam module ca ble allows. 11. Disconnec t the webcam module ca ble (1) from the webcam module, and then remove the webcam module (2) . The webcam module is available usin g spare part number 637 197-001. Reverse this pro cedure to install th e we[...]

13. Remove the display hin ge covers (2) . The display hinge covers ar e available using spare part number 641142-0 01. Reverse this proc edure to install the display hinge covers. 14. To replace the display panel, re move four Phillips 4. 0×2.5 screws th at secure the display panel to the display enclosu r e. 15. Tilt the display (1) up, release [...]

16. Remove the display pan el (4) from the display enclosure. The displa y panel is available using spare part number 647623-001 . Reverse this pro cedure to install th e display panel. 17. To replace the display pane l brackets, remove the two Phillips PM 3.0×2.0 screws (1) that secure each bracket to the display pa nel. 18. Remove the display br[...]

20. Lift up to remo ve th e transceiver cable (2) . The wireless antenna transceivers and cab le are available using spare part number 6371 85-001. Reverse this proc edure to install the d isplay wireless antenna transceivers. 21. To remove the display cab le from the display enclosure, lift the adhesive tabs (1) that hold the display cable to the [...]

System board NOTE: The system board spare part kit includes UM A or discrete graphics subsystem memory and replacement thermal material . Description Spare part num ber For use in Intel HM55 UMA computer mod els 636370-001 For use in Intel HM65 UMA computer mod els 636373-001 For use in Intel HM55 discrete, 512 MB computer models 63637 1-001 For us[...]

Remove the system bo ard: 1. Disconnect the optical driv e co nnector from the system board (1) . 2. Remove the Phillip s 5.0×2.0 screw (2) that secures the system board to the base enclosure. 3. Lift the system board (3) from the right edge and pull it aw ay from the base enclosure at an angle. For AMD computer models, se e the following image. F[...]

When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● Heat sink assembly (see Heat sink assembly on page 75 ) ● Processor (see Processor on page 79 ) Reverse this procedure to insta ll the system board. Component replacement procedures[...]

RTC battery Description Spare part number RTC battery (includes mo unting adhesive) 637193- 001 Before removing the RTC battery, remove the following co mponents: 1. Battery (see Battery on page 43 ) 2. Service access cover (see Service access cover on page 44 ) 3. Hard drive (see Hard drive on page 45 ) 4. Optical drive (see Optical drive on page [...]

Heat sink assembly NOTE: The heat sink assembly i ncludes replacemen t thermal material . The heat sink fan is available separately, using spare part number 639460-001. Description Spare part num ber For use in AMD UMA computer models 639463-001 For use in Intel UMA HM55 computer models 637189-001 For use in Intel discrete HM55 computer models 6371[...]

4. Remove the heat sink assembly (3) by lifting it straight up. NOTE: Steps 6 throug h 10 apply only to computer mode ls equipped with AMD processors. 5. Position the system board right-si de up, with the front toward you. 6. Disconnect the fan cable from the system board (1) . 7. Remove the three Phillips 3.0×2.0 screws (2) that secure the heat s[...]

9. Remove the heat sink assembly (4) by lifting straight up. Each time the heat sink ass embly is removed, th e thermal material must be thoroughly cleane d from the system board at locations (1) and (2 ) , from the heat sink assembly at lo cations (4) and (5) , and from the processo r (3) . Thermal pads and thermal p aste must be installed on all [...]

The following illustration shows the locations for thermal material on system s with AMD processors. After applying fresh thermal paste to the components, re verse the above proc edure to install the heat sink assembly. 78 Chapter 4 Remova l and replacement procedures[...]

Processor NOTE: All processor spare part kits include thermal material. Description Spare part num ber Intel Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GH z, 4 MB L3), Dual 35 W 631252-001 Intel Core™ i5-2540M processor (2.6 GHz,SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W 631255-001 Intel Core™ i5-2520M processor (2.5 GHz, SC turb[...]

7. Keyboard (see Keyboard on page 52 ) 8. Top cover (see Top cover on page 55 ) 9. USB board (see USB board on page 62 ) 10. Display assembly (see Display assembly on pa ge 64 ) 11. Power connector (see Power connector on page 63 ) 12. System board (see System board on page 71 ) 13. Heat sink assembly (see Heat sink assembly on page 75 ) Remove the[...]

5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight config uration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A Temperature Operating (not writing to optical disc) 0°C to [...]

39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 nits ( typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 136 6 × 768 Configuration RGB vertical stripe Backlight LED C[...]

Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g Interface typ e SATA SATA SATA SATA SATA Transfer rate 100 MB/sec 106 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA se curity[...]

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MID I, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (P hoto-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD -RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-1 8), DVD-R, DVD-RW, DVD+R, D VD +RW, [...]

Blu-ray Disc ROM and DVD±R/RW SuperMulti Double- Layer Drive specifications Applicable disc Read BD-ROM, BD-RO M-DL, BD-R, BD-R -DL, BD-RE, BD-R E-DL, DVD-RO M, DVD+R, DVD+R-DL, DVD+ RW, DVD- R, DVD-R-DL, DV D-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), C D-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple session s), C[...]

6 Setup Utility (BIOS) Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility includes settin gs for the types of peripherals installed, the startup sequence of the computer, and the amoun t of s[...]

Navigating and selectin g in Setup Utility Because Setup Utility is not Wind ows based, it does not support the TouchP ad. Navigation and selection are by keystroke. ● To choose a men u or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for exampl e an Enable/Disable field—use eithe r the arrow keys or f5[...]

Updating the BIOS Updated versions of the BIOS may be available on the HP Web site . Most BIOS update s on the HP Web site are package d in compressed files cal led SoftPaqs . Some download packa ges contain a file n a med Read me.txt, which contai ns information regarding installing and troubleshooting the file. Determining the BIOS version To det[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reli able external power using the AC adapter. Do not d ownload or install a BIOS up date while the computer is running on battery power, docked in an optional do[...]

7 Backup and recovery ● Restore ● Creating restore media ● Performing a system restore ● Backing up and re covering your inform ation Your computer includes t ools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provide s information on th e following topics: ● Cre[...]

Restore In the event of hard drive failure, to restore your system to its factory image you will need a set of recovery discs or a recovery flash drive that you can create using HP Recovery Manager. HP recommends that you use this softwa re to create either a set of re covery discs or a recovery flash drive immediately afte r software setu p. If fo[...]

Performing a system restore HP Recovery Manager software a llows you to repair or re store the computer to its original factory state. HP Recovery Manager works from recovery di scs, a reco very flash drive, or fr om a dedicated recovery partition (se lect models only) on the hard drive. NOTE: A system restore needs to be pe rformed if the computer[...]

3. Press f9 at system bootup. 4. Select the optical dr ive or the flash d rive. 5. Follow the on-screen instructions. Performing a system restore 93[...]

Changing the computer boot order To change the boot or der for recovery discs: 1. Restart the computer. 2. Press esc while the computer is re starting, and then press f9 fo r boot options. 3. Select Internal CD/DVD ROM Drive from the boot option s window. To change th e boot order fo r recovery flash drive: 1. Insert the flash drive into a USB port[...]

To create a scree n shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the ac tive window, p ress alt + fn + prt sc . To copy the entire screen, press fn + prt sc . 3. Open a word-processing document, and th en select Edit > Paste . The screen image is ad ded to the documen t . 4. Save and print the document. Us[...]

Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recove r back to that po int if you want to reverse subsequent changes. NOTE: Recovering to an earl ier restore point does not affect data files saved or e-mails created since the last restor[...]

8 Power cord set requirements The wide range input fe ature of the co mputer permits it to ope rate from any line voltag e from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor powe r cord set included with t he computer meets the requirements for use in the country or region where the e quipment is purchased. Power cord sets for u [...]

Requirements for specific countries or regions Country/region Accredited agency Applicable not e number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEM A 1 Norway NE MKO 1 The People's Republic of China CCC 5 South Korea EK 4 Swe[...]

9 Recycling Battery When a battery has reached the end of its useful life, d o not dispose of the battery in genera l household waste. Follo w the local laws and regulati ons in your area for computer b attery disposal. Display WARNING! The backlight contains mercury. Exe rcise caution when removing and handling the backlight to avoid dama ging thi[...]

Perform the following ste ps to di sassemble the display assembly: 1. Remove all screw covers (1) and screws (2 ) that secure the display bezel to the display assembly. 2. Lift up and out on the inside edges of the b ezel on the left side (1) , the top and bot tom (2) , and the right side (3) until th e bezel disengages from the d isplay assembly. [...]

4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2) . 5. Remove all screws (1) that secure the display panel a ssembly to the display enclosure. 6. Remove the display panel assembly (2) from the displa y enclosure. Display 101[...]

7. Turn the display pa nel assembly upside down and remove all screws that secure the display panel frame to the d isplay panel. 8. Use a sharp-edg ed tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 9. Remove the display panel frame (2) from the display panel. 10. Remove the screws (1) that secure th[...]

14. Remove the backlight cables (1) from the clip (2) in the display pa nel. 15. Turn the display pane l upside down. 16. Remove the backlight frame from th e display panel. WARNING ! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damag ing this compon ent and causin g exposure to the mercury. Dis[...]

17. Remove the backlight from the backlight frame. 18. Disconnec t the display cabl e (1) from the LCD panel. 19. Remove the screws (2) that secure the LCD panel to the display rear panel. 20. Release the LCD panel (3) from the d isplay rear panel. 21. Release the tape (4) that secures th e LCD panel to the display rear panel. 22. Remove the LCD pa[...]

Index A AC adapter light, identifying 12 AC adapter, spare part numbers 27 action keys, identifying 10 antenna remov al 69 spare part number 24 audio, product description 4 audio-in (microphone) jack, identifying 13 audio-out (head phone) jack, identifying 13 B backing up customized window, toolbar, and menu bar settings 94 personal files 94 base e[...]

spare part numbers 26, 47 specifications 84 E electrostati c discharge 38 esc key, identifying 10 Ethernet, product description 4 external media cards, prod uct description 4 external monitor port, identifying 13 F f11 92 factory settings, restoring 87 feet locations 42 spare part number 42 fn key, identifying 10 front components 7 G graphics, pr o[...]

R recovering from the dedica ted recovery partition 9 2 recovering from the reco very discs 92 recovery discs 91 recovery, system 92 removal/replacement preliminaries 36 procedures 41 restore points 96 RJ-45 (network) jack, identifying 13 RTC battery remov al 74 spare part number 22, 74 Rubber Feet Kit, spare part number 42 S security cable slot se[...]