HP (Hewlett-Packard) D3J41UTABA manual

HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstation Series User Guide[...]

Copyright Information First Edition: April 2012 Part number: 669529-002 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in conn ection with the furnishing, performance, or use of this material. The information in this document is provided[...]

About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics: Guide to pics Locating HP resources on page 1 Workstation features on page 6 Setting up the wo rkstation on page 19 Setting up and restoring Microsoft Windows on page 31 Setting up and restoring Linux on page 33 Diag[...]

iv About this guide[...]

Table of contents 1 Locating HP resources ........................ .............. .............. ................... ................ ................ 1 Product info rmation ...... ............... ............ .............. .............. ............... .............. ............... .. ....... 2 Support ......... ............. ........... ......[...]

Using a third-party graphics configuration utility .. ....... ......... ............ ......... ............ ....... 27 Customizing the mo nitor display (Micros oft Windows) .......................... ...................... . 27 Converting to desk top configura tion (Z220 CM T and Z420) ....................................................... 28 Inst[...]

Online support ...... ......... ............ ......... ............ ......... ............ .......... ........... .......... .... 42 Troubles hooting a pro blem .......... .............. ............. ............. ............. ......... 43 Instant Su pport and Active C hat .............. ................... .................. .............. 43 Cu[...]

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1 Locating HP resources This section provides information on the fo llowing resources for your HP workstation: Topics Product information on page 2 ● Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certific ate of Authenticity labels Support on page 3 ● Product support[...]

Product information Table 1-1 Product information Topic Location Technical specifications Go to www.hp.com/ go /quickspecs . In the left pan e, select your region and then selec t Workstations . HP Cool Tools Most HP workstations with the Wi ndows operating system are preloaded with tools that may enhance system pe rformance and with additional sof[...]

Support Table 1-2 Suppo rt Topic Location Product support For U.S. support, go to http://www. hp.com/ go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/wwco ntact_us.html . Here you can: ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center HP[...]

Product documentation Table 1-3 Produc t document ation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, go to htt p://www.hp.com/ support/ workstation_manuals . These include this Us er Guide and the Maintenance and Service Guide . Removal and replacement videos To learn how to [...]

Product updates Table 1-5 Product updates Topic Location Driver and BIOS updates See http://www.hp.com/ go/workstationsupport to verify that yo u have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow thes e steps during syst em power u p: 1. Power on the wo rkstation, and press Esc during[...]

2 Workstation features For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com . HP Z220 SFF Workstation components This section describes the HP Z220 Small Form Factor (S FF) Workstation components. For complete and current information on supported accessories and components f[...]

Z220 SFF Workstation front panel components Figure 2-1 Front panel components Table 2-1 Component descri ption 1 Optical drive 5 Optional media card reader (shown) or optional second hard disk drive 2 Power button 6 Hard drive or optical drive activity light 3 USB 2.0 ports (4, black) 7 Headphones connector 4 Microphone or headphones connector (sof[...]

Z220 SFF Workstation rear panel components Figure 2-2 Rear pa nel components NOTE: The labels for the rear panel connectors use industry-standar d icons and colors. Table 2-2 Component desc riptions 1 RJ–45 network connect or 7 DisplayPort (DP) 2 Serial port 8 VGA (monitor) (blue) 3 PS/2 mouse connector (green ) 9 PS/2 keyboard connec tor (purple[...]

HP Z220 CMT Workstation components This section describes the HP Z220 C onverti ble Mini Tower (CMT) Workstation c omponents. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com . HP Z220 CMT Workstation front panel components Figure 2-3 Front panel components Table 2-3 Compone[...]

HP Z220 CMT Workstatio n rear panel components Figure 2-4 Rear pa nel components NOTE: The labels for the rear panel connectors use industry-standar d icons and colors. Table 2-4 Component desc riptions 1 Power cord connector 9 Power supply Built-In Self Tes t (BIST) LED 2 PS/2 keyboard connector (purple) 10 PS/2 mouse connector (green) 3 DVI-I con[...]

NOTE: Simultaneous usage of integrated Intel HD graphic s and discrete graphics cards (i n order to drive more than two displays) can b e enabled using the Computer (F10) Setup Utility. However, HP recommends using on ly discrete graphics cards when attaching thre e or more displa ys. HP Z420 Workstation components HP Z420 Workstation front panel F[...]

HP Z420 Workstation rear panel Figure 2-6 Rear pa nel components Table 2-6 Component desc riptions 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connec tor (pink) 3 PS/2 mouse connector (green ) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.0 ports (4, black[...]

HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-7 Front panel components Table 2-7 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.0 port (black) 8 IEEE–1394a FireWire connector HP Z620 Workstatio n components [...]

HP Z620 Workstation rear panel Figure 2-8 Rear pa nel components Table 2-8 Component desc riptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green ) 9 M icrophone connector (pink) 3 USB 2.0 ports (4, black) 10 USB 3.0 ports (2, blue) 4 RJ-45 network connectors (orange) Bottom connector is AMT enabled 11 IEEE-[...]

HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-9 Front panel components Table 2-9 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.0 port (1, black) 8 IEEE–1394 a FireWire connector HP Z820 Workstatio n compone[...]

HP Z820 Workstation rear panel Figure 2-10 Rear panel c omponents Table 2-10 Component descri ptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green ) 10 USB 2.0 ports (4, black) 3 Audio line-in conne ctor (blue) 11 Audio line-out connector (green) 4 RJ-45 network connectors (2, orange) Top connector is AMT enabled 12[...]

Product specifications Workstation weights and di mensions Characteristic HP Z220 SFF HP Z220 CMT HP Z420 HP Z620 HP Z820 Weight Standard configuration 7.5 kg (16.53 lb.) 11.6 kg (25.57 lb) 13.2 kg (29.10 lb) 17.9 kg (39.46 lb) 26.6 kg (58.64 lb) Minimum configuration 6.6 kg(14.55 lb) 10.6 kg (23.37 lb) 12.5 kg (27.56 lb) 15.5 kg (34.17 lb) 24.0 kg[...]

Table 2-11 HP Workstation environmental specifications (continued) Characteristic HP Z220 SFF, Z220 CMT, Z420, Z6 20, and Z820 Workstations Shock Operat ing : ½-sine: 40g, 2-3ms Non-ope rating : ● ½-sine: 160 cm/s, 2-3ms (~10 0 g ) ● square: 422 cm/s, 20 g NOTE: Values represent individual shock events and do not indicate repetitive shock eve[...]

3 Setting up the workstation This chapter describes how to set up yo ur works tation. Topics Ensuring proper ventilation on page 19 Setup procedures on page 21 Adding monitors on page 22 Converting to desktop configuration (Z220 CMT and Z420) on page 28 Ensuring proper ventilation Proper ventilation for the system is important fo r workstation oper[...]

● Ensure that the ambient air temperature falls with in the environmental specifications listed in this document. NOTE: The ambient upper limit of 35 C is only good up to 1524 m (5000 ft) elevatio n. There is a 1 C per 304.8 m (1000 ft) derating above 15 24 m (5000 ft). So, at 3, 048 m (10, 000 ft), the upper ambient a ir temperature li mit is 30[...]

Setup procedures WARNING! To reduce the risk of electric shock or damage to your equi pment, observe these practices: • Plug the power cord int o an AC outlet that is easily ac cessible. • Disconnect power from the computer by unplu gging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the co rd [...]

Adding monitors Planning for addi tional monitors All graphics cards provided with HP Z series Workstations support two simultaneous display monitors (see Connecting and configuring monitors on page 26 ). Cards that support more than two monitors are available. The p rocess for adding monitors de p ends on your graphics card(s) and the type and num[...]

NOTE: Monitors with resolutions above 192 0 x 12 00 pixels at 60 Hz re quire a graphics card with either Dual Link DVI (DL-DVI) or Di splayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D ca bles. HP computers do not support all graphics ca rds. Make sure a ne w graphics card is supported be f[...]

Finding supported graphics cards To find information about graphics cards supported for your workstation: 1. Go to http://www.hp.com/go/quickspecs . 2. In the left navigation bar under QuickSpecs , click on your country, then select Workstations . 3. Choose your model to view the specifications. 4. Click on the link for Technical Specifications-Gra[...]

Identifying monitor co nnection requirements The following are various scenarios for connecting monitors. ( See Matching graphics cards to monitor connectors on page 24 for more information about the different graphic cards): ● Graphics card with DisplayPort output — If the graphics card ha s four DisplayPort o utputs, you can connect a monitor[...]

Connecting and configuring mo nitors NOTE: The graphic cards that HP supp orts typically allow at least two monitors, as shown in this section; some supported cards allow more mon itors . Refer to the graphics card documentatio n for details. 1. Connect the monitor cable adapters (1) (if requ ired) to the wo rkstation, then connect the appropriate [...]

Using a third-party graph ics configuration utility Third-party graphics cards may includ e a monitor configuration util ity. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure m u ltiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some thir[...]

Converting to desktop configuration (Z220 CMT and Z420) This workstation can be operated in mini-tower or deskto p configuration. Fo llow these steps to co nvert to desktop configuration: NOTE: See a video of this task at http://www.hp.com/ go/sml . 1. Prepare the workstation for componen t installation . 2. Remove the front bezel from the workstat[...]

6. On the back of the front bezel, squeez e the HP logo mounting tabs (1) an d press the logo ou tward (2). Figure 3-8 Rotating the H P logo Rotate the HP logo 90 de grees counterclock wise, then release the logo and pre ss it back into place. 7. Remove the EMI filler panels and op tical disk drive from t he chassis. 8. Rotate the EMI filler pane l[...]

Installing optional components Depending on the workstation model, additional co mponents (such as memory, hard drives, opti cal drives, PCIe cards, or second processor) can be installed on your workstation. ● To view component installation videos, go to http://www.hp.com/ go/sml . ● For installation guidelines and te chnical information, refer[...]

4 Setting up and restoring Microsoft Windows This chapter provides setup and update informa t ion for the Microsoft Windows operating system. It includes these topic s: Topics Setting up the Microsoft operating system on page 31 Restoring the operating system with HP Recovery Manager on page 32 NOTE: After you set up the operation system, you shou [...]

Transferring files and sett ings The Microsoft Windows operating system offers data migratio n tools that help you selec t and transf er files and data from one Microsoft Windows- based computer to another. For information o n these tools, go to http://www.microsoft.com . Restoring the operating system with HP Recovery Manager The Microsoft Windows[...]

5 Setting up and restoring Linux HP offers a variety of Linu x solutions for HP work station customers: ● HP certifies and supports Red Hat Enterp rise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® Linux Ente rprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 p reload on some Z series Workstations. This chap[...]

HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certif ied versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that augment and/or re place those found in RHEL or SLED to enable proper use and behavior on HP work[...]

HPIKL driver CD Recent versions of Red Hat Linux typically require only driver updat es with minor fixes to support HP workstations. These relea ses can us ually be supported with the HPIKL driver CD, which can be used as a post-installation utility for th e standard Red Hat Linux install. After you complete the standard Red Hat install and restart[...]

Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z se ries Workstations and su pports 64-bit SLED 11 on other workstations. Various versions of SLED are cer tified and su pported by SUSE on HP workstations. For more information, refer to the SUSE certification bulletin search page at http://developer.nov el[...]

Restoring SLED (preloaded systems only) The SLED restore media is required to restor e the Linux operating system. To create r estore media: 1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images used to prelo ad your work station. 2. Follow the instructions in the readme file in this folder to copy [...]

6 Updating the workstation HP is constantly working on improving your total w o rkstation experience. To ensure that the workst ation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver , and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workst ati[...]

Upgradin g BIOS To find and download the latest available BI OS, which includes the latest enhancements: 1. Go to http://www.hp.com/ go/wor kstationsupport . 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the la test BIOS available for the worksta tion. 4. If the BIOS on the websi[...]

7 Diagnostics and Minor Troubleshooting Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, prod uct numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messag es. ●[...]

Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are a vailable on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available w hen you contact support. ● The Certificate of Authentication (COA) is used for Windows-preinstalled[...]

Locating warranty inform ation To locate base warranty information, see http://www.hp.com/ support/warranty-lookuptool . To locate an existing Care Pack, s ee http://www.hp.com/ go/lookuptoo l . To extend a s tandard product w arranty, visit http://www.hp.com/ hps /carepack . HP Ca re Pack Services offer upgraded service levels to extend and ex pan[...]

Troubleshooting a problem To help you tr oubleshoot pr oblems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of onli ne tools. To acce ss BSC and troub leshoot a pro blem with the workstation, complete the following: 1. Visit http://www.hp.com/ go/workstation support . 2. Under the Bus[...]

Helpful hints If you encounter a problem with the workstation, monitor, or softwar e, the following general suggestions might help you isolate and focus on the proble m before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys fr[...]

● If the monitor connected to a tower, desktop or all- in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if o ne is available. Alternatively, replace the moni tor with a monitor that you know is working properly. ◦ Verify that the computer and monitor are plugged into a working electrical outlet. ◦ Ver[...]

8R o u t i n e C a r e General cleaning safety precautions ● Never use solvents or flammable solutions to c lean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use t he cloth on the compone nt. ● Always unplug the computer before clea ning the keyboard, mouse, or air ven[...]

Cleaning the keyboard CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. ● Visible debris underneath or bet w[...]

Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, t urn it off. 3. Wipe the body of the m ouse with a damp clo th. 4. If the mouse has a: ● Laser or LED: use a cotton swab dampened with cleaning solution to gently brush [...]