HP (Hewlett-Packard) D3K59UT#ABA manual

HP EliteBook 9470m Notebook PC Maintenance and Service Guide[...]

© Copyright 2012 Hew lett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of [...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device dire ctly on your lap or obstr uct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfac e, such as an adjoinin g optional print er, or a soft surface, such as pi[...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

Drive handling ..... ............ ............. ............... ............ .............. ............... ............ . 36 Grounding guidelines ................ ......... ............ ......... ........... ......... .......... ........... ......... ......... 36 Electrostatic dis charge damage ................. ...................................[...]

Naviga ting and s electing in Comput er Setup .............. ...................... ................ 87 Restoring factory settings in Computer Setup ............ .......... ......... ............ ........ 88 Updating the BIOS ........ ............................. ............................ ........................... 89 Determ ining the BIOS ver[...]

SUSE Lin ux – Backup an d recovery . ............ ............. ........................ ........................ .................... .. 109 Creating backups .......... ............ ........ .......... ......... ............ ......... .......... ......... ............ ........ 109 Backi ng up your informa tion ................. ............... .[...]

1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ● i7-3667U 1.8-GHz (max turbo frequency [...]

Category Description Flash cache Samsung 32-GB MLC mSATA module, not available on computer models equipped with SSD, SED, or 256 mSATA. Supports no Flash cache module configuration. Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5 -i n) hard drives and solid-state drives Customer-accessible Serial ATA Supports the following hard drives: ● 500-GB[...]

Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless modu le Three WLAN antennas built into display assembly Support for the following WLAN formats: ● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20 702 Bluetooth 4.0 Combo Adapter ● Intel Centrino [...]

Category Description Ports Audio-in (mono microphone) Audio-out (stereo headph one) Battery connector DisplayPort 1.1a Docking connector HP Smart AC adapter RJ-45 (Ethernet) USB 3.0 ports (2) USB 3.0 charging/powered port (1) VGA (Dsub 15 pin) supporting: 1920×1 200 external resolution @ 75 H z, hot plug and unplug and autodetection for co rrect o[...]

Category Description Operating system Preinstalled: ● Windows® 7 Home Premium 64- and 32-bit with Micr osoft Basics (in Canada, Japan, and the Un ited States) ● Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the Unite d States) ● Windows 8 Professional 64 with Wi ndows 7 Pro fessional 32 or 64 image and wi[...]

Category Description Preinstalled with Microso ft Office Windows 7: ● Windows 7 Home Basic 32-bit with Office Transition (emerg ing markets only, not available in Japan) ● Windows 7 Home Premium 64- and 32-bit w ith Office Transition (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Per sonal (only in Japan) ● Window[...]

Category Description Restore media–DR-DVD: ● Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 Restore media–OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 3 2-bit ● Windows 7 Professional 64- and 32- bit Certified: ● SuSE Linux 64-bit Service Pack 2 Web-only support: ● Windows XP Pro[...]

2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless sign als to communicate with wireless local area networks ( WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communica te with wireless wide area networks (WWAN). (3) Internal microphones (2) Reco[...]

Component Description (6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visi ble from the outside of the computer. *The antennas are not visible from the outsid e of the comput er. For optimal transmission, keep the areas immedia tely around the anten[...]

Lights NOTE: Windows 7 keyboard shown. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● Whi[...]

Buttons and fingerprint r eader (select models only) NOTE: Windows 8 keyboard shown. Top 11[...]

Component Description (1) Power button ● When the computer is off, p ress the button to turn on the computer. ● When the computer is on, press the b utton briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the butt[...]

Keys – Windows models Component Description (1) esc key Displays system informati on when pressed in combination with the fn key. (2) fn key Executes frequently used system fun ctions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows 7 logo key Windows 7: Displays the Windows Start menu. Windows 8: Retur[...]

Keys – SUSE Linux models Component Description (1) fn key Executes frequently used system functions when pressed in combination with a function key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. Each key on the keypad performs the function indicated by the icon in the upper-right corner of[...]

Front Component Description (1) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep/Susp end state. ● Off: The computer is off[...]

Left Component Description (1) Power connector Connects an AC adapter. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent over heating. It is normal for the internal fan to cycle on and off during routine operation. (3) Security cable slot Attaches an option a[...]

Right Component Description (1) USB 3.0 ports (2) Connect optional USB devices. (2) DisplayPort Connects an optional digita l displa y device, such as a high- performance monitor or projector. (3) Media Card Reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) ● Secure Digi tal (SD) Card ● S[...]

Bottom Component Description (1) Wireless and memory module compartment Contains the wireless and memory modules. CAUTION: To prevent an unresponsive system, replace the wireless module only with a w ireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace[...]

Component Description (6) Battery release latch Releases the battery from the battery bay. (7) Battery bay and SIM slot NOTE: SIM slot on select models only. Contains the battery. Supports a wireless subscrib er identity module (SIM). The SIM slot is located inside the battery bay on the right side. Bottom 19[...]

3 Illustrated parts catalog Service tag and PCID label Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service tag. ● Product name (1) . This is the product name affix ed to the front of the computer. ● Serial number (s/n) (2) . This is an alphanumeric ident[...]

PCID label The PCID label p rovides the informatio n required to properly reset the notebook firm ware (BIOS) back to factory shipped specifications when re pla cing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 mo dels Non-Windows 8 mode ls Service tag and PCID la[...]

Computer major components 22 Chapter 3 Illustrated parts catalo g[...]

Item Component Spare part number (1) Display assembly : The display assembly is spared at the subc omponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 26 . (2) Keyboard (backlit; includes keyboar d cable and pointing stick cable): NOTE: For a detailed list of available keyboards, see Seq[...]

Item Component Spare part number (9a) SD card insert (9b) Hard drive cover (10) Heat si nk (includes replacement ther mal material): 707907-001 (11) RT C battery 702853-001 (12) Fingerprint rea der board (includes cable) 702845-001 (13) Bas e enclosure 702863-001 (14) Service cover 704441-001 (15) Memory mo dules (PC3-12800, 1666-MHz, D DR3): 8-GB [...]

Item Component Spare part number 500-GB, 7200-rpm, 7-mm self-encr ypting drive 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 2.5-inch 603783-001 (21) Battery (Li ion): 4-cell, 52-Wh, 3.55-Ah 687945-001 6-cell, 60-Wh, 2.7-Ah (travel battery; not illustrated) 696621-001 Computer majo r components 25[...]

Display assembly subcomponents 26 Chapter 3 Illustrated parts catalo g[...]

Item Component Spare part number (1) Display bezel: For use on models with a webcam 702860-001 For use on models without a webcam 702861-001 (2) Webcam/m icrophone modu le 702854-001 Microphone module 702873-001 Display Hinge Kit (includ es left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2) (3b) [...]

Mass storage devices Item Description Spare part number (1) Hard driv e (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.5-mm 603783-001 Solid-State Drive (includes drive bra cket, connector, and screws): 256-GB, SATA III, self-encrypting drive (SED) 702865-[...]

Miscellaneous parts Componen t Spare part num ber AC adapt er: 45-W HP Smart AC adapter (non -PFC) 696694-001 65-W HP Smart AC adapter 609939-001 Optical mouse: HP USB optical travel mouse 434594-001 Wireless, 2.4-GHz 656840-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 4903[...]

Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician re commended N = Non-user rep laceable Spare part number CSR flag Description 434594-001 A HP USB optical travel mouse 490371-001 A Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 A Power cord for use in Australia (3-pin, bl[...]

Spare part number CSR flag Description 676786-001 A QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 668969-001 A HP hs2350 HSPA+ Mobile Broadband Module 670292-001 A Intel Centrino Advanced-N 6235 675791-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module 675793-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module 687945-001 A 4-cell, 52-Wh, 3.55-Ah, Li[...]

Spare part number CSR flag Description 702843-A41 B Keyboard with pointing stick for use in Belgiu m (includes keyboard cabl e and pointing stick cable) 702843-AB1 B Keyboard with pointing stick for use in Taiw an (includes keybo ard cabl e and pointing stick cable) 702843-AD1 B Keyboard with pointing stick for use in South Korea (includes keyboard[...]

Spare part number CSR flag Description 702853-001 B RTC battery (includes cable and double-sided tape) 702854-001 N Webcam/microphone module (includes double- sided tape) 702856-001 N Top cover with Touchpad 702857-001 N Display Hinge Kit (includes left and righ t hinges an d left and right hinge cover s) 702858-001 N Display enclosure 702859-001 N[...]

Spare part number CSR flag Description 704441-001 A Service cover 707907-001 N Heat sink 708771-001 N 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel 710788-001 A HP hs2350 hspa+ Mobile Broadband Module 710789-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module 34 Chapter 3 Illustrated par[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sectio ns include some of the cons ideration[...]

Drive handling CAUTION: Drives are fragile components that must be handle d with care. To prevent damage to the computer, damage to a d r ive, or loss of information, observe these precau tions: Before removing or inserting a hard dri v e, shut down the computer. If you are unsure whe ther the computer is off or in Hibernation, turn the computer on[...]

CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative hum idity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vin[...]

Packaging and transporting guidelines Follow these groun ding guidelines when packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conduct ive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include either a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords. To provid e proper ground, wear a strap snugl y against t[...]

Component replacement procedures This chapter provides removal an d replacement procedures. Make special note of e ach screw size and locat ion during remova l and replacemen t. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel batter y 696621-001 Before disa ssembling the c[...]

When installin g the battery: 1. Insert the battery con nector end of the batte r y into the bay, aligning it to the left edge. 2. Slide the battery into the bay until it drops and t he latch snaps, and then slide the latch to the left to lock the batter y. NOTE: In the locked position there will be no red color shown in the latch slot. SIM NOTE: T[...]

Display assembly components (pan el, bezel, webcam, microphone) All display assemblies include WL AN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up di splays are not spared. This section describes re moving components that do not require that you entirely remove the disp lay assembly [...]

b. Remove the display bezel (4) . The display bezel is available using spare part nu mber 702860-001 on models with a webcam and 702 861-001 on models without a we bcam. 4. If it is nece s sary to replac e the webcam/microphone module: a. Detach the webcam/microph one module (1) from the display enclosure . (The webcam/ microphone module is attache[...]

5. If it is necessary to replace the display panel: a. Remove the four Phillips PM 2.0×3.0 screws that secure the di splay panel to the display enclosure. ● 702871-001 — 35.6-cm (14 . 0-in), LED, HD, AntiGlar e display panel ● 708771-001 — 35 .6-cm (14.0-in), L ED, HD+, Ant iGlare display pa nel b. Rotate the top of the display panel downw[...]

Hard drive cover NOTE: The hard drive cover is ava ilable in the Pla stics kit, spare part number 7 02877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, fo llow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then s[...]

Hard drive/SSD drive NOTE: The hard drive spare part kit do es not include the hard drive bracket, connector, or screws. The solid-state drive spare p art kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 720[...]

3. Lift the hard drive, and then pull the hard d r ive out of the ha rd drive bay. 4. If it is necessary to disasse mble the hard drive, p erform the following steps: a. Remove the connector from the hard drive (1) . b. Remove the four Phi llips PM3.0×4.0 screws (2) that s ecure t he hard d rive bracket to t he hard driv e. c. Remove the hard driv[...]

mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow the se steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.[...]

2. Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a n otch to prev ent incorrect insertio n. Reverse this procedure to insta ll the mSATA drive. Component replacement procedures 49[...]

RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before r emoving the RTC bat t ery, foll ow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e po[...]

Service cover Description Spare part number Service cover 704441001 Before removing the service cover, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gging t[...]

Memory module NOTE: Primary and expansion memory is insta lled in a stacked configuration in the bo ttom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MH z) 634091-001 4-GB memory module (PC3, 12800, 1600-MH z) 641369-001 2-GB memory module (PC3, 12800, 1600-MH z) 652972-001 Update BIOS be fore adding memory mo[...]

2. Remove the memory module (2) by pul ling the module a way from the slot at an angle. NOTE: Memory modules a re designed with a n otch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses tw o memory slots. Th e top slot houses th e expansion memo ry module and the bo ttom slot houses the p rimary memory module. Rev[...]

WWAN module NOTE: The WWAN module and the WLAN mod ule are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Mo dule 634400-001 HP hs2350 HSPA+ Mobile Broadband Modu le 668969-001 HP un2430 EV-DO/HSPA [...]

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are d esigned with a not ch to prevent incorrect insertion. NOTE: If the WWAN antennas are n ot connected to the terminals on the WWAN module, the protective sleeves must be insta lled on the antenna conne ctors, as shown in th e following illustr[...]

WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Blueto oth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001 CAUTION: To preven t an unresponsive system, replace the wireless [...]

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules a re designed with a n otch to prevent incorrect insertion. NOTE: If the WLAN ante nnas are not conne cted to the terminals on the WLAN module, the protective sleeves must be insta lled on the antenna conne ctors, as shown in th e following illust[...]

Keyboard Description Spare part num ber Keyboard 684252-xx1 Before removing the keyboard, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gging the powe r cor[...]

4. Insert a s crew driver or similar thin too l into the keyboard release opening near the fa n, and then press on the back of the keyboard until th e keyboard disengages from the computer. 5. Turn the co mputer right-side up with the front toward you. 6. Lift the rear edge of th e keyboard (1) , and then swing the keyboard up and forward (2) until[...]

8. Remove the keyboard. Reverse this procedure to insta ll the keyboard. 60 Chapter 4 Remova l and replacement procedures[...]

Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, foll ow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gg[...]

3. Remove the 13 To rx PM2.0×5.0 screw s that se cure the base enclosu re to the computer . 4. Remove the 7 Torx PM2.0×3.0 screws fro m the ba ttery bay that secure the b ase enclosure to the computer. 62 Chapter 4 Remova l and replacement procedures[...]

5. Lift the base encl osure (1) off t he computer while thr eading the ante nna cables throug h the hole in the base enclos ure (2) . Reverse this procedure to insta ll the base enclosure. Touchpad Before removing the touchpad, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the[...]

2. Lift the touchpad from the computer (2) . 3. Remove the touchpa d. Reverse this procedure to insta ll the touchpad. NOTE: When replacing the touchpad, ma ke sure to install the screws into holes closer to the edge of computer. Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow the[...]

Remove the powe r connector: 1. Position the base encl osure with the front towa rd you. 2. Disconnect the power connector cable f rom the system board (1) . 3. Lift the powe r connector fro m the computer (2) . 4. Remove the power connector. Reverse this procedure to in stall the power connector. Component replacement procedures 65[...]

Fan Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these step s: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gging the powe r c[...]

System board NOTE: The system board spare part kit includes replacemen t thermal material. Description Spare part number System boards for use in models without Window s 8: Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo fr equency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo fr equency], 3-MB cache[...]

e. Keyboard (see Keyboard on page 58 ) f. Base enclosure (see Base enclosure on pag e 61 ) NOTE: When replacing the system board, be sure t hat the following components are removed from the defective system board and installe d on the replacement system board: ● SIM (see SIM on page 41 , if applicable) ● Memory modu le (see Memory module on pag[...]

2. Remove the 2 Phillips PM2 .0×4.0 screws that secure the system board to th e computer. 3. Lift the left side of the system board up at an angle (1) . 4. Pull the system board away from and out of the computer (2) , making sure the connectors on the right side of the board (3) are clear of the co mputer. NOTE: To avoid breaking the board, suppor[...]

Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 707907-001 Before removing the heat sink, follow the se steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating sys[...]

2. Remove the heat sink (2) . NOTE: The thermal mate rial must be thoroughly clean ed from the surfaces of the heat sink and the system board co mponents each ti me th e heat sink is removed. Repla cement thermal material is included with th e heat sink, processor, and system board spare part kits. The following illustration shows the replacement t[...]

Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from th[...]

Reverse this procedure to insta ll the speakers. Smart card board Description Spare part number Smart card board (includes ca ble) 702844-001 Before removing the smart card reader, follo w these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through th[...]

2. Rotate the b oard upward (2) at an angle, and th en remove it from the computer (3) . Reverse the removal procedures to install the sma r t card board. 74 Chapter 4 Remova l and replacement procedures[...]

Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint r eader board, follow these ste ps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Dis[...]

Display assembly This section describes removing components that require you to completely remo ve th e display panel. For more information about removing displa y components that do not require that you remove the assembly from the computer, see Display assembly componen ts (panel, bezel, we bcam, microphone) on page 42 . NOTE: The display assembl[...]

2. Release the display pa nel cable from the rou ting channel (2) . 3. Open the compute r and position it with the base enclosure on a table and the display hang ing down. NOTE: Be sure to support th e displa y when removing the screws. 4. Remove the four Philli ps PM2.5×4.0 screws (1) that secure the display assembly to the computer. 5. Remove th[...]

6. To remove the display bezel: a. Flex the inside edges of the bottom edge (1) , the left and right sides (2) , and the top edge (3) of the display bezel until the bezel disengages from the displa y enclosure. b. Remove the display bezel (4) . The display bezel is available using spare part nu mber 702860-001 on models with a webcam and 702 861-00[...]

b. Rotate the top of the display panel downward (1) . c. Lift the tape that secure the display cable connector on the panel (2) , and then disconnect the cable (3) from the connector (4) . NOTE: For this procedure the display will not be connected to the computer as shown in the following image. Component replacement procedures 79[...]

8. If it is necessary to replac e the display hing es: Display hinge covers and hinges are available in the Display Hinge Kit, spare part number 702857-001. a. Remove the Phillips bro adhead PM2.0×2.5 screw (1) that secures each hinge cover to the display enclosure. b. Remove the display hinge covers (2) from atop the hing es. c. Remove the 2 broa[...]

d. Lift the display hin ges off the displa y enclosure (2) . 9. If it is necessary to replace the WLAN ant enna cables and tr ansceivers: WLAN and WWAN ante nnas are availabl e in th e Anten na Kit, spare part number 702 876-001. a. Release the WLAN antenna transce ivers (1) from the clips built into the display enclosure. (The WLAN antenna transce[...]

10. If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN ante nnas are availabl e in th e Anten na Kit, spare part number 702 876-001. a. Release the WWAN antenna tran sceivers (1) from t he clips built into the di splay enclosure. (The WWAN antenna transceivers a r e attached to the displa y enclosure with double- [...]

5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drives, d isplay, keyboard, mouse, an d printer). Compute[...]

NOTE: You can us e either a pointing device (T ouchP ad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup . 2. Press f10 to enter Computer Setup. To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in th[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determin[...]

NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From th[...]

To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If y[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ente[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determin[...]

NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From th[...]

To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If y[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup me nus withou t saving your changes, click the Exit icon in the lower-left corner of the screen, an d then follow the on-screen in structions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ent[...]

Determining the BIOS version To determine whether available BIO S updates c ontain later BIOS versions tha n those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version informa tion (also known as ROM date and System BIOS ) can be displayed as follows: 1. Start Computer Setup. 2. Use [...]

Using Advanced Syst em Diagnostics Advanced System Diag nostics allows you to run dia gnostic tests to de termine if the computer hardware is functioning properly. The following di a gnostic tests are available in Ad vanced System Diagnostics: ● Start-up test—This test analyzes the main computer compo nents that are required to start the comput[...]

6 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and mSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.74 A - 90 W Temperature [...]

35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6. 93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format HD, SVA (1366 x 768) Configuration RGB ver tical stripe Backlight LE[...]

Hard drive specifications 500-GB* 320-GB* Dimensions Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface typ e SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1 .1 GB/sec Security ATA security or S ED ATA security Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms Average (read/[...]

Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface typ e ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 550 MB/s Up to 50K IOPS Up to 460 MB/s Up to 46K IOPS Sequential Write Random Write Up to 520 MB/s Up to 80K IOPS Up to 260 MB/s Up t[...]

mSATA drive specifications 24-GB* 32-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface typ e ATA-7 ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 160 MB/s Up to 128 MB/s Up to 380 MB/s Up to 180 MB/s Up to 490 MB/s Up to 480 MB/s Sequ[...]

7 Backup and recovery Windows 7 – Backup and recovery To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive (s elect models only), cr eate syst em repair discs (select models only) with an optional external optical drive, or create system res tore points. In case of[...]

HP Recovery Disc Creator ca n create two kinds of recove ry DVDs as follows: ● Windows DVD—Installs the ope rating system wi thout a dditional drivers or applications. Choosing this selection creates a DVD that restores the original op erating system and the software programs installed at the factory. ● Driver DVD—I nstalls s p ecific drive[...]

NOTE: The backup process may ta ke over an hour, depending on file size and the sp eed of the computer. 1. Select Start > All Programs > Maintenance > Backu p and Restore . 2. Follow the on-screen instructions to set up yo ur backup, create a system image (select models only), or create a system repa ir disc (select models only). Performin[...]

4. Select Startup Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Wind ows tools, perform a search for these topics in Hel p and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you ha [...]

5. Click Next . 6. Select Repair your computer . 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 ope rating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardwa re Enabling Drivers first, and then install Recommended Ap plications. Windows 8 – Backup and recovery To protect you r [...]

To create a backup using Backup and Restore: NOTE: Be sure that the computer is con nected to AC power before you start the backup process. NOTE: The backup process may ta ke over an hour, depending on file size and the sp eed of the computer. 1. From the Start screen, type backup , select Settings , and then select from the list of displayed optio[...]

4. Select Troubleshoot , select Advance d Options , and then select Automatic Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Wind ows tools, perform a search for these topics in Hel p and Support. From the Start scre e n, type help , and then select Help and Support . Using f11 re[...]

After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardwa re Enabling Drivers first, and then install Recommended Ap plications. Using Windows Refresh for quick and easy recovery When your computer is not work ing properly and you need to regain system stability, th[...]

To use the Start screen: 1. On the Start screen, point to the far-ri ght upper or lower corner o f the screen to display the charms. 2. Click Settings . 3. Click Change PC setting s in the bottom-right corne r of the scre en, and then select General from the PC settings screen. 4. Under Remove everythi ng and reinstall Windows , select Get started [...]

SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you sh ould continue to back u p your system on a re gular basis to maintain a reasonably current backu p. Your computer includes tools provid ed by HP to help you safeguard yo ur information an d retriev[...]

5. Under Restore Point , click the time a nd date of the backup. NOTE: If multiple backu ps have been performed, cl ick Use the latest version to restore the latest version. 6. Click Restore to start r estoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows yo u to repair or restore the comput er to[...]

NOTE: HP recommends that you create the US B Recove ry Disk in the event of a system failure. The Disk On Key used for thi s process should be 4 GB or larger. Creating a USB Re covery Disk On Key 1. Connect the USB Disk On Key to a USB port on the computer. 2. Select Computer > More appl ications > Tools > Create Recover y USB . 3. Enter t[...]

Remove everything and reinstall SLED Sometimes you want to perform detailed reformatti ng of your computer, or you wa nt to remove personal information before you give away or recyc l e your computer. The process described in this section provides a sp eedy, simple way to return the computer to its original stat e. This option removes all personal [...]

8 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased. Power cord sets for u[...]

Requirements for specific countries and regions Country/region Acc redited agency A pplicable note nu mber Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sw[...]

9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste. Follow the local laws and regulatio ns in your area for battery disposal. HP encourages customers to recycle used electron ic hardware, HP original print cartridges, and rechargeabl[...]

Perform the following ste ps to di sassemble the display assembly: 1. Remove all screw covers (1) and screws (2 ) that secure the display bezel to the display assembly. 2. Lift up and out o n the left and ri ght inside edges (1) and the top and b o ttom inside edges (2) of the display beze l until the bezel disengag es from the display assemb ly. 3[...]

4. Disconnect all disp lay panel cables (1) from the display i nverter and remove the inverte r (2) . 5. Remove all screws (1) that secure the display panel a ssembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display pan el assembly upside-down. 8. Remove all screws that secure th[...]

10. Remove the display pan el frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlig ht cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel righ t-side up. 118 Chapter 9 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the d isplay panel upside-d own. WARNING ! The backlight contains mercury. Exercise caution when removing and handling t he backlight to avoid damag ing this compon ent and causin g exposure to the mercu r y. 17. Remove the backlight frame from th e display pan[...]

18. Remove the backlight from the backlight frame. 19. Disconnec t the display pa nel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display re ar panel. 21. Release the LCD panel (3) from the d isplay rear panel. 22. Release the tape (4) that secures th e LCD panel to the display rear panel. 23. Remove the[...]

Index A AC adapter, spare part numbers 29, 31 advanced system diagnostics 86, 90 antenna removal 8 1, 82 spare part number 27, 33, 8 1, 82 Antenna Kit, spare part number 27, 33 audio, product description 2 audio-in (microphone) jack, identifying 16 audio-out (head phone) jack, identifying 16 B Backup and Restore 101, 105 base enclosure remov al 61 [...]

E electrostati c discharge 36 embedded numeric keypad , identifying 13, 14 equipment guid elines 39 esc key, identifying 13 Ethernet, product description 2 external monitor port 17 F f11 recovery 10 3, 106 fan remov al 66 spare part number 23, 33, 66 fingerprint reader board remov al 75 spare part number 24, 32, 75 fingerprint reader, identifying 1[...]

pointing stick 9 ports DisplayPort 17 external monitor 17 product description 4 USB charging 16 power button, identifying 12 power connector remov al 64 spare part number 64 power connector, identi fying 16 power connector, spare part number 64 power cord set requirements 113 spare part numbers 29, 30 power lights 10, 15 power requ irements, pr odu[...]

W webcam spare part number 42 webcam light, id entifying 8 webcam, identify ing 8 webcam/microphone module remov al 43 spare part number 27, 33 Windows reinstall 112 remove everything and reinsta ll option 112 reset 112 Windows 7 operating system DVD 103 Windows 8 operating system DVD 106 Windows applications key, identifying 13 Windows Backup and [...]