HP (Hewlett-Packard) DV6 manual

HP P av ilion dv6 Entertainm ent P C Maintenance and S er v ice Gui de Doc u ment P art Number: 5 7 5 9 7 6 -001 September 200 9 This guide is a troubleshooting re ference used for maintaining and ser vicing the computer. It provides comprehensive information on identifying computer features, compon ents, and spare parts; troubleshooting computer p[...]

© Copyright 2009 Hewlett-Packar d Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under licens e. Intel and Core are trademar ks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Micr osoft and Windows are U.S. registered tradem[...]

Safety war ning notice Å W ARNI NG: T o reduce the po ssibility of heat-related injur ies or of ov erheating the com puter , do not place the computer dir ectly on y our lap or obstruct the comp uter air vents . Use the computer only on a har d, flat surface . Do not allow ano t her hard surfac e, such as an adj oining optional pr i nter , or a so[...]

Maintenance and S er vi ce Guide 1 Cont ents Product description External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

2 Maintenance and Servi ce Guide Conte nt s Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Di[...]

Conte nt s Maintenance and S er vi ce Guide 3 Backup and Recovery Recovering system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Maintenance and Service Gui d eMaintenance and Service Guide 1–1 1 Pr oduc t desc ription Category Description Product Name HP Pavilion dv6 En tertainment PC Processors Intel® CoreT™ i7 mobile processor : i7-820-QM, 1.73 GHz, SC turbo up to 3.06 GHz i7-720-QM, 1.6 GHz, SC turbo up to 2.8 GHz Chipset Northbridge: Intel PM5 5 (Discrete models) S[...]

1–2 Maintenance and Servi ce Guide Produc t descriptio n Panels 15.6-inch, WXGA pan el (1366 × 768) Typical brightness 220 nits Webcam Low profile VGA camera Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second Memory 2 customer-accessible/upgradab le memory module slots Supports dual-channel memo ry PC3, 1066 MHz front side bus (FSB)[...]

Pr oduct des cripti on Maintenance and S er vi ce Guide 1–3 Support for the following WLAN formats: ■ Broadcom 4322 802.11 a/b/g/n WLAN ■ Broadcom 4312 802.11b/g WLAN ■ Intel 512AN 802.11 a/b/g Half-Mini Card (HMC) WLAN ■ Intel 512AN 802.11 a/g/n Half-Mini Card (HMC) WLAN TV Tuner Integrated NTSC/ATSC/QAM hybrid TV tuner module with F-PAL[...]

1–4 Maintenance and Servi ce Guide Produc t descriptio n Operating system Preinstalled: Windows 7 Serviceability End-user replaceable pa rts: AC adapter Battery (system) Hard drive Memory module MiniCard components Optical drive Category Description[...]

Maintenance and S er vi ce Guide 2–1 2 External component identification To p c o m p o n e n t s Displa y compon ents Item Component Description 1 Internal microphones (2) Record sound. 2 Webcam light On: The webcam is in use. 3 Webcam Records audio and video and captures still photograp hs.[...]

2–2 Maintenance and Servi ce Guide External com ponent identif ication To u c h Pa d Item Component Function 1 TouchPad light ■ White: TouchPad is e nabled. ■ Amber: TouchPad is disabled. 2 TouchPad* Moves the pointer and select s or activa tes items on the screen. 3 Left TouchPad button* Functions like th e left button on an external mouse. [...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–3 Buttons, speak ers, and fingerprint r e ader . Item Component Description 1 Speakers (2) Produce sound 2 Power button* ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, press the button briefly to initiate Sleep. ■ When th[...]

2–4 Maintenance and Servi ce Guide External com ponent identif ication Keys Item Component Function 1 esc key Displays system information when pressed in combination with th e fn key. 2 fn key Executes frequently used system func ti ons when pressed in combination with a function key or the esc key. 3 Windo ws logo key Displays the Windows Start [...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–5 Lights Item Component Description 1 Power lights (2)* ■ On: The computer i s on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Battery light (beside power connector) ■ On: A battery is charging. ■ Blinking: A batter[...]

2–6 Maintenance and Servi ce Guide External com ponent identif ication Fr ont components 9 Wireless ■ Blue: An integrated wireless de vice, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ■ Amber: All wireless devices a re off. - Num Lock The integrated numeric keyp ad is enabled, or num lock is enabled[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–7 Left-side compon ents Item Component Function 1 External monitor port Connects an external VGA monitor or projector. 2 Expansion port 3 Connects the computer to an optional docking device or an opti onal expansion product. ✎ The computer has o nly one expansion port. The t[...]

2–8 Maintenance and Servi ce Guide External com ponent identif ication Right-side components Item Component Function 1 Optical drive Reads optical di scs and, on select models, also writes to optical discs. 2 Optical drive light Blinking: The optical drive is being accessed. 3 USB ports (2) Connect optional USB devices. 4 TV antenna/cable jack (s[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–9 Bottom components Item Component Function 1 Hard drive bay Holds the hard drive. 2 Vents (7) Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool intern al components and prevent overheating. It is normal for the internal fan to cy[...]

Maintenance and S er vi ce Guide 3–1 3 Illustrated parts catalog Ser vice tag When ordering parts or requ esting information, provide the computer serial number an d model number located on the service tag. Component Descr iption 1 Product name This is the product name af fixed to the front of the computer. 2 Serial number (s/n) Thi s is an alpha[...]

3–2 Maintenance and Servi ce Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–3 Item Description Spare Part Number (1) 15.6-inch d isplay assembly (includes wireless ante nna transceivers and cables) ✎ See Display assembly components on page 3-9 for more info rmation on display assembly spare part numbers. BrightView display assembly with webcam and 2 micro ph[...]

3–4 Maintenance and Servi ce Guide Illustr ated parts catalog Denmark, Finland, Norway, and Sweden 570228-DH1 France 570228-051 French Canada 570228-121 Germany 570228-04 1 Greece 570228-DJ1 Hungary 570228-211 For International use 570228-B31 Israel 570228-BB1 Italy 570228-06 1 Japan 570228-291 Latin America 570228-161 Portugal 570228-131 Russia [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–5 Switzerland 518965-111 Taiwan 518965-AB1 Thailand 518965-281 Turkey 518965-141 The United Kingd om 518965-031 The United States 518965-001 Keyboard, Espresso Black, textured keyboard chara cters ( includes keyboard cable) for use in the Un ited Stat es 518966-001 (5) Speaker assembly[...]

3–6 Maintenance and Servi ce Guide Illustr ated parts catalog 6-cell, 55-Wh, 2.55-Ah Li-ion battery 511872-001 6-cell, 47-Wh, 2.2-Ah L i-ion battery 484170-001 3-cell, 47-Wh, 4.4-Ah L i-ion battery 516915-001 (17) Optical drive (includes bezel and bracket) ■ DVD±RW and CD-RW SuperMulti Double-L ayer Combo Drive with L ightScribe 511880-001 ■[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–7 ■ For use in Afghanistan, Albania, Algeria, Andorra, Angol a, Argenti na, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas , Bahrain , Bangladesh, Belarus, Belgium, Benin, Bermuda, Bhutan, Bo livia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Br[...]

3–8 Maintenance and Servi ce Guide Illustr ated parts catalog ■ For use in Andorra, Antigua and Ba rbuda, Argen tina, Au stralia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovi na, Brazil, Brunei, Bulgaria, Canada, Chile , the People' s Republic of China, Colo mbia, Costa Rica, Croatia, Cyprus, [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–9 Displa y assembly components BrightV iew panel Item Description Spare part number 1 Display bezel 512364-001 2 Display Hinge Kit (include s right and left hinges an d display panel cable) 574556-001 3 Webcam/m icrophone module 571742-001 4 Display pa nel 570095-001 5 Display panel (L[...]

3–1 0 Maintenance and Servi ce Guide Illustr ated parts catalog Mas s s to r age de vi ce s Item Description Spare part number 1 Hard drive (includes left and right bra cket rails, connector ca ble, Mylar cover with tab, and 4 rubber isola tors): ■ 500-GB, 7200-rpm 575402-001 ■ 500-GB, 5400-rpm 511879-001 ■ 320-GB, 7200-rpm 511876-001 ■ 3[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–1 1 P lastic s Kit Item Description Spare part number Plastics Kit 5979162-001 1 ExpressCard door 2 Hard drive port b ezel cover 3 Memory module compartme nt cover[...]

3–1 2 Maintenance and Servi ce Guide Illustr ated parts catalog Cable Kit Item Description Spare part number Cable Kit, includes: 512832-001 1 TV tuner cable 2 Modem module cable (include s RJ-11 jack)[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–1 3 Mis ce ll aneo us part s Description Spare part number AC adapter: 120-W AC adapter 463953-001 Wired headset wit h volume control 371693-001 Wireless laser mouse (includes infrared transceiver) 430958-001 Power cords: For use in Ar gentina 490371-D01 For use in Australia and N ew Z[...]

3–1 4 Maintenance and Serv ice Gui d e Illustr ated parts catalog Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 430958-001 Wireless laser mouse (includes infrared transceiver) 449729-001 RTC battery 463953-001 120-W AC adapter 464793-002 ExpressCard module 465540-001 Full-function remote[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–1 5 490371-D61 Power cord for use in India 504593-003 Broadcom 4312 802.11b/g WLAN module for use in Antigu a and Barbuda, Barbados, Belize, Canada, the C ayman Islands, Guam, Puerto Ri co, Tr inidad and To bago, the U.S. Virgin Islands, and the United States 504593-004 Broadcom 4312 8[...]

3–1 6 Maintenance and Servi ce Guide Illustr ated parts catalog 512836-001 Audio/infrared board for use in compute rs with discrete graphics subsystems (includes cable) 516498-001 Screw Kit 516499-001 Rubber Feet Kit 516855-001 USB board for use in computers with discrete graphics sub systems 516915-001 Battery, 3-cell, 47-Wh, 4.4-Ah Li-ion 51786[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–1 7 517864-171 Keyboard, Moonlight White, te xtured keyboard characters for use in Saudi Ara bia ( includes keyboard cable) 518108-001 Top cover for use only with white computer models not equipped with a fingerprint reader (includes speaker, TouchPad and cable, LED board and cable , a[...]

3–1 8 Maintenance and Service Gui de Illustr ated parts catalog 518965-221 Keyboard, Espresso Black, molded keyboard characters for use in the Czech Republi c ( includes keyboard cable) 518965-251 Keyboard, Espresso Black, molded keyboard characters for use in Russia ( inclu des keyboard cable ) 518965-281 Keyboard, Espresso Black, molded keyboar[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–1 9 570228-161 Keyboard, Espresso Black, textured keyboard characters for use in Latin Ame rica ( includes keyboard cable) 570228-171 Keyboard, Espresso Black, textured keyboard characters for use in Saudi Ara bia ( includes keyboard cable) 570228-211 Keyboard, Espresso Black, textured[...]

3–20 Maintenance and Servi ce Guide Illustr ated parts catalog 572507-001 Intel 512AN, 802.11a/g/n W L AN HMC for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argenti na, A rmenia, Aruba, Austral ia, Aust ria, Azerbaijan, the Bahamas, Bahrain, Bangl adesh, Barbados, Belarus, Belgium, Belize, Be nin, Bermuda, Bhutan,[...]

Maintenance and S er vi ce Guide 4–1 4 Remo val and r eplacement procedur es Preliminary replacemen t requir ements To o l s r e q u i r e d You will need the following tools to comple te the removal and re placement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers ■ Torx T8 screwdriver Ser vice consider ations Ä CAU[...]

4–2 Maintenance and Servi ce Guide Remo val and replacement procedures Dri ve handling Ä CAUT I ON: Dri ves are f ragile components that m ust be handled w ith care . T o pre vent damage t o the computer , damage to a dri ve , or loss of infor mation, obs er ve thes e precauti ons: ■ Bef or e remov ing or inserting a hard dri ve , shut dow n t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 The following table shows how humidity affects the electrostatic voltage le vels generated by different activities. Ä CAUT I ON: A product can be degr aded by as little as 7 00 V . P ac k aging and transporting guidelin es Follow these grounding guid elines when packaging[...]

4–4 Maintenance and Servi ce Guide Remo val and replacement procedures Equipment guidel ines Grounding equipment must in clude e ither a wrist strap or a foot st rap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the g[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–5 Component replacement pr ocedures This chapter provides removal and replacement procedures. There are as many as 73 screws including captive screws, in 9 different sizes, that must be re moved, replaced, or loosened when servicing the computer. Make special note of each sc[...]

4–6 Maintenance and Servi ce Guide Remo val and replacement procedures Computer feet The computer feet are a dhesive-backed rubber pads. The f eet are included in the Rubber Feet Kit, spare part number 516499-001 . There are 4 rubber feet that attach to the base enclos ure in the locations illustrated below. Battery Before disassembling the comp [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–7 To install the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of the battery downward until it is seated. The battery release la tch automatically locks the battery into place. W ebcam/mic rophone module ✎ This section applies [...]

4–8 Maintenance and Servi ce Guide Remo val and replacement procedures 4. Release the display bezel top ed ge 3 from the display enclosure. 5. Release the webcam/microphone module 1 from the display enclosure as far as the webcam/microphone module cable allows. 6. Disconnect the webcam/m icrophone module cable 2 from the webcam/microphone module.[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–9 Opti cal dr iv e ✎ The optical drive spare part kit includ es an optical driv e bezel and brack et. Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the computer on, a[...]

4–1 0 Maintenance and Servi ce Guide Remo val and replacement procedures Reverse this procedure to reassemble and install the optical drive. Memor y module Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–1 1 5. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises aw ay from the computer.) ✎ If necessary, use a non-conductive pointed tool to spread the retaining tabs. 6. Remove the memory[...]

4–1 2 Maintenance and Servi ce Guide Remo val and replacement procedures TV tune r module ✎ The TV tuner mo dule spare part kit do es not include a TV tuner module ca ble. The TV tuner module cable is included in the Cable Kit, sp are part number 512 832-001. ✎ The TV tuner externa l antenna cables are avail able using spar e part numbers 482[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–1 3 RT C ba t t er y Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devic[...]

4–1 4 Maintenance and Serv ice Gui d e Remo val and replacement procedures Hard dri ve ✎ The hard drive spare part kit includes left and right br acket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–1 5 4. Use the Mylar tab 1 to lift the hard drive up, and then slide it to the left 2 to release it from the hard drive bay. 5. Disconnect the hard drive cable 3 from the system board. 6. Remove the hard drive from the hard drive bay. 7. If it is necessary to replace the har[...]

4–1 6 Maintenance and Servi ce Guide Remo val and replacement procedures WLAN module Description Spar e part number Broadcom 4312 802.11 b/g WLAN module: ■ For use in Antigua and Barbuda, Barbados, Beli ze, Canada, the Cayman Islands, Guam, Puerto Rico, Trinid ad and Tobago, the U. S. Virgin Isl nds, and the United States 504593-003 ■ For use[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–1 7 Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsu re whether the computer is off or in Hibernation, turn the computer on, and then shut it down thro ugh the op erating system. 2. Disconnect all external devices connected to t[...]

4–1 8 Maintenance and Service Gui de Remo val and replacement procedures Remove the WLAN module: Ä CAUT I ON: T o pre vent an unr esponsiv e sy stem, r eplace the wir eless mo dule only w ith a wir eless module author iz ed for use in the compute r by the gov ernmental agenc y that regulates w i r eless dev ices in y our country or regi on. If y[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–1 9 4. Remove the battery (see “ Battery” on page 4-6 ). Remove the switch co ver and keyboard: 1. Turn the computer upsid e down, with the front toward you. 2. Remove the following screws: a. Two Phillips PM2.5×7.0 sc rews 1 that secure the switch cover to the computer[...]

4–20 Maintenance and Servi ce Guide Remo val and replacement procedures 5. Move the switch cover back so it rests on the display. 6. Remove the three silver Phillip s PM2.0×3.0 screws that secure the keyboard to the computer.[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 1 7. Lift the rear edge 1 of the keyboard. 8. Slide the keyboard 2 back until the keyboard connector on the system board is accessible. 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard ca ble is connected and disconnect the cable 2 from the syste[...]

4–2 2 Maintenance and Servi ce Guide Remo val and replacement procedures 11. Disconnect the LED board cable 1 from the low insertion force (LIF ) connector on the system board. 12. Disconnect the power button board cable 2 from the LIF co nnector on the system b oard. 13. Remove the switch cover. Reverse this procedure to insta ll the switch cove[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 3 Remove the power button b o ard: 1. Turn the switch cov e r upside down with the front toward you. 2. Remove the Phillips PM2.5×4.0 screw 1 that se cures the power button board to the switch cover. 3. Remove the power button b oard 2 and cable. Reverse this procedure to[...]

4–2 4 Maintenance and Service Gui de Remo val and replacement procedures 5. Remove the speak er assembly 4 . Reverse this procedure to install the speaker assembly. Displa y assembly Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the comp[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 5 Ä CAUT I ON: Support the display as sembly w hen r emov ing the follo wing scr ew s. F ailure to support the display as sembly can re s ult in damage to the display assembly and other computer components. 3. Remove the four Phillips PM2.5×6.5 screws 1 that secure the d[...]

4–2 6 Mai ntenance and Serv ice Guide Remo val and replacement procedures 7. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and scre ws: Two ru bber screw covers on the display bezel bottom edge 1 . Two Phillips PM2.5×6.5 screws 2 . The display rubber screw co[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 7 10. If it is necessary to replace the displa y inverter, release the display inverte r 1 as far from the display enclosure as the display panel cable and backlight cable allow. 11. Disconnect the display panel cable 2 and the backlight cable 3 from the display inverter. [...]

4–2 8 Maintenance and Servi ce Guide Remo val and replacement procedures 13. If it is necessary to replace the display pa nel, remove the two Phillips PM2.5×5.0 screws 1 from the top corners and the six Ph illips PM2.5×5.0 screws 2 from the display hinges. 14. Flex the bottom 1 of the display panel and release the displa y hinges. Disconnect th[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 9 15. If it is necessary to replace the display hing es, remove the two Phi llips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 16. Remove the display hinges 2 . The display hinges are available in th e Display Hinge Kit, spare part number 574556[...]

4–30 Mainte nance and Service Gui de Remo val and replacement procedures To p c o v e r ✎ The top cover spare parts kit includes the following: speakers , TouchPad and cable, LED board and cable, and switch cover. Before removing the top co ver, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 1 4. Turn the computer righ t-side up, with the front toward you. 5. Disconnect the following cables from the system board: a. TouchPad cable 1 ✎ On computer models equipped with a standard display assembly, this cable connects to a ZIF connector on the system board. On [...]

4–3 2 Maintenance and Servi ce Guide Remo val and replacement procedures 8. Lift the rear edge 1 of the top cover until it rests at an angle. 9. Remove the top co ver 2 by lifting i t straight up. Reverse this procedure to install the top cover. Bluetooth module ✎ The Bluetooth mo dule spare part kit does not in clude a Bluetooth module cable. [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4– 33 Remove the Bluetooth module: 1. Remove the Phillips PM2.0x3.0 screw 1 that secures the Bluetooth module to the top cover. 2. Release the Bluetooth module 2 as far from the top cover as th e Bluetooth module cable allows. 3. Disconnect the Bluetooth modu le cable 3 from t[...]

4–3 4 Mai ntenance and Serv ice Gui d e Remo val and replacement procedures f. Top cover (see “Top cover” on page 4-30 ) Remove the modem mod ule: 1. Disconnect the modem module cable 1 from the modem module. 2. Remove the two Ph illips PM2.5×3.0 screws 2 that secure the modem modu le to the system board. 3. Lift the modem module 3 straight [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 5 Remove the audio/infrared b oard: 1. Disconnect the audio/infrared board cable 1 from the LIF connector on the system board. 2. Remove the one Ph illips PM2.5×3.0 screw 2 . 3. Release the clip 3 built into the base enclosure th at secures the audio/infrared board. 4. Li[...]

4–3 6 Maintenance and Service Gui d e Remo val and replacement procedures Remove the USB board: 1. Disconnect the USB board cable 1 from the LIF connector on the system board. 2. Remove the Phillips PM2.5×6.5 screw 2 that se cures the USB board to the base enclosure. 3. Remove the USB board 3 from the base enclosure. Reverse this procedure to in[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 7 1. Remove the power connector cable 1 from the clips and routing channe l built into the base enclosure. 2. Remove the Phillips PM2.5×6.5 screw 2 that se cures the power connector and bracket to the base enclosure. 3. Remove the power connector brack e t 3 by pulling it[...]

4–3 8 Mai ntenance and Serv ice Gui d e Remo val and replacement procedures ■ Memory module (see “Memory module” on page 4-10 ) ■ WLAN module (see “WLAN module” on page 4-16 ) ■ Modem module (see “Modem mod u le” on page 4-33 ) ■ Fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-40 ) ■ Processor (see “Proc[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 9 3. Remove the Phillips PM2.5×6.5 screw 1 that se cures the system board to the base enclosure. 4. Lift up on the right side of the system boar d until it is at approximately a 45-degree angle 2 . 5. Remove the system b oard by sliding it to the right out of the base enc[...]

4–40 Mainte nance and Service Gui de Remo val and replacement procedures Reverse this procedure to install the modem module cable. Fa n/heat sink assembly ✎ The fan/heat sink assembly spare kit in cludes replacement therma l material. ✎ To properly ventilate the computer, allo w at least a 7.6-cm (3-inc h) clearance on the right side and rear[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 1 1. Turn the system board upsid e down, with the expansion port and external mo nitor port toward you. 2. Disconnect the fan cable 1 from the sy stem board. 3. Loosen the seven Phillips captive screws 2 through 8 that secure the fan/heat sink assembly to the system board.[...]

4–4 2 Maintenance and Servi ce Guide Remo val and replacement procedures Process or ✎ The processor spare part kit includ es replacement thermal material. Before removing the processor, follow these steps: 1. Shut down the computer. If you are unsure whether the comp uter is off or in Hiberna tion, turn the computer on, and then shut it down th[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 3 Reverse this procedure to install the processor.[...]

Maintenance and S er vi ce Guide 5–1 5 Setup Utility Å W ARNI NG: Only auth ori zed t echnic ians trained b y HP must r epair this equipment . All trou bleshooting and repair pr ocedure s are detailed to allo w repair at only the subas sembly or module lev el. Because of the comple xity of the indiv idual boards and subas semblies , do not attem[...]

5–2 Maintenance and Servi ce Guide Setup Utility 5. To save your change and exit the Setu p Utility, use the arrow keys to select Exit > Exit Saving Changes , and then press enter . Your change goes into effect immediately. Nav igating and sel ecting in t he Setup Utility Because the Setup Utility is not Window s based, it does not suppor t th[...]

Setup Utilit y Maintenance and S er vi ce Guide 5–3 The Setup Utility default settin gs go into effect when the computer restarts. ✎ Your password, security, and language settings are not changed when you restore the factory default settings. Ex iting the Setup Utilit y You can exit the Setup Utility w ith or without saving changes. ■ To exit[...]

5–4 Maintenance and Servi ce Guide Setup Utility Diagnostics m enu LAN Power Saving (select models only) Enable/disable L AN Power Saving. When enabled, saves power wh en the computer is in DC mode. Card Reader/1394 Power Saving (select models only) Enable/disable Card Reader/1394 Powe r Saving. When enabled, saves power when the computer is in D[...]

Maintenance and S er vi ce Guide 6–1 6 Specifications Computer specifications Metric U.S. Dimensio ns Width 37.85 cm 14.90 in Depth 25.80 cm 10.16 in Height (front to back) 3.50 to 4.40 cm 1.38 to 1.73 in Weight Equipped with optical drive, hard dr ive, and battery 3.14 kg 6.93 lbs Camera adds 0.009 kg 0.02 lbs Input power Operating voltage 18.5 [...]

6–2 Maintenance and Servi ce Guide Spe cifica tion s 15 .6 -inc h, HD BrightV iew displa y spec ifications Metric U. S. Dimensio ns Height 21.0 cm 8.3 in Width 35.9 cm 14.1 in Diagonal 39.5 cm 15.6 in Number of colors Up to 262,000 Contrast ratio 500:1 (typical) Brightness 220 nits (typical) Pixel resolution Pitch 0.255 × 0.255 mm Format 1366 ×[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–3 Hard dr iv e spec ifications 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9 .5 mm Width 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g Interface type SATA SATA SATA Transf er rate 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA secu rity ATA security Seek times (typical read[...]

6–4 Maintenance and Servi ce Guide Spe cifica tion s Blu-ra y ROM D VD ±R / RW SuperMulti DL Dri ve specification Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (Mode 1 and mode 2), CD-ROM XA (Mode 2, form 1 and form 2), Pho[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–5 D V D±R W and CD-RW SuperMulti Double -La yer Combo Dr iv e specifications S ystem DMA specifications Applicable dis c Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CDR,[...]

6–6 Maintenance and Servi ce Guide Spe cifica tion s S ystem interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft® Natural Ke yboard IRQ2 Cascaded IRQ3 Intel 828 01DB/DBM USB2 Enhanced Host Controller—24CD IRQ4 COM1 IRQ5* Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—24[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–7 S ystem I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller channel 0-3 CF7 PCI Bus on MS ACPI-Compliant System 020 - 021 Program interrupt controller (Master controller) 024 - 025 Program interrupt controller (Aliases) 028 - 029 Prog[...]

6–8 Maintenance and Servi ce Guide Spe cifica tion s 0C0-0DF Direct memory access controller channel 4-7 F0 Numeric data processor 380-383 ENE CIR Receiver 384-38E EC 3B0-3BB VGA 3C0-3DF VGA 400-47F LPC 4D0-4D1 Programmable interrupt controller 500-53F LPC 600-60F LPC 610 LPC 800-80F LPC 810-817 LPC 820-823 LPC D00-FFFF PCI Bus on MS ACPI-Complia[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–9 S ystem memor y map spec ifications Size Memory address System function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFF F System BIOS 15 MB 00100000-00FFFFFF Extended memory 58[...]

Maintenance and S er vi ce Guide 7–1 7 Sc r ew listing This section provides specification and reference information for the screws us ed in the computer. Some screws listed in this section are av ailable in the Screw Kit, spare part numb er 516498-001. Phillips P M2. 0×3. 0 blac k sc r e w Where used: 2 screws that secure the mounting bracket t[...]

7–2 Maintenance and Servi ce Guide Scre w li stin g Where used: One screw tha t secures the WLAN to the system board Where used: One screw tha t secures the TV tuner to the system board[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–3 Where used: One screw tha t secures the Bluetooth module to the top cover Where used: 4 screws that secure the display hinge to the display panel[...]

7–4 Maintenance and Servi ce Guide Scre w li stin g Phillips P M2. 0×3 .0 silv er scre w Where used: 3 screws that se cure the keyboard to the computer Color Quantity Length Thread Head diameter Silver 3 3.0 mm 2.0 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–5 Phillips P M2.5×3 . 0 sc re w U Where used: 2 screws that se cure the modem to the system board Where used: One screw tha t secures the audio/in frared board to the system board Color Quantity Length Thread Head diameter Black 3 3.0 mm 2.5 mm 5.0 mm[...]

7–6 Maintenance and Servi ce Guide Scre w li stin g Phillips P M2.5×4. 0 sc r e w Where used: One screw tha t secures the top cover to the computer Where used: 4 screws that secure the top cover to the computer Color Quantity Length Thread Head diameter Black 13 4.0 mm 2.5 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–7 Where used: 4 screws that secure s the speaker assembly to the computer Where used: One screw tha t secures the power button board to the switch cover[...]

7–8 Maintenance and Servi ce Guide Scre w li stin g Where used: 3 screws, located inside the battery bay, that secure the switch cover to the computer[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–9 Phillips P M2.5×5 .0 scre w Where used: 8 screws that secure the displa y panel to the di splay enclosure Color Quantity Length Thread Head diameter Black 8 5.0 mm 2.5 mm 5.0 mm[...]

7–1 0 Maintenance and Servi ce Guide Scre w li stin g Phillips P M2.5×6 .5 sc re w Where used: One screw tha t secures the op tical drive to the computer Where used: 9 screws that secure the top co ver to the bottom of the computer Color Quantity Length Thread Head diameter Black 26 6.5 mm 2.5 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–1 1 Where used: One screw tha t secures the USB connector to the base enclosure Where used: One screw tha t secures the power connec tor and bracket to the base enclosure Where used: 2 screws that secure the switch cover to the computer[...]

7–1 2 Maintenance and Servi ce Guide Scre w li stin g Where used: 3 screws that secure the keyboard to the computer Where used: One screw tha t secures the system board to the base enclosure Where used: 4 screws that se cure the disp lay assembly to the computer[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–1 3 Where used: 2 screws that se cure the hinge bracket to the display[...]

7–1 4 Maintenance and Serv ice Gui d e Scre w li stin g Phillips P M3. 0×3. 5 sc re w Where used: 4 screws that secure the hard drive brackets to the rail Color Quantity Length Thread Head diameter Black 4 3.5 mm 3.0 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–1 5 Phillips P M2.5x5 .5 captiv e sc re w Where used: 2 captive screws that secure the hard drive cover to the computer (screws are secured by C-clips) Color Quantity Length Thread Head diameter Black 6 5.5 mm 2.5 mm 5.0 mm[...]

7–1 6 Maintenance and Servi ce Guide Scre w li stin g Where used: 4 captive screws that secure the fan/heat sink to the system board (screws are secured by C-clips)[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–1 7 Phillips P M2.5×7 .0 scre w Where used: One screw tha t secures the top cover to the comput er as well as the speaker to the system board Color Quantity Length Thread Head diameter Black 1 7.0 mm 2.5 mm 5.0 mm[...]

7–1 8 Maintenance and Service Gui de Scre w li stin g Phillips P M2.5×14. 0 captiv e screw Where used: 3 captive screws that secure the memory module compartment cove r to the computer (screws are secured by C-clips) Color Quantity Length Thread Head diameter Black 6 14.0 mm 2.5 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–1 9 Where used: 3 captive screws that secure the fan/hea t sink to the system board (screws are secured by C-clips)[...]

Maintenance and S er vi ce Guide 8–1 8 Back up and R eco v ery Rec overi n g syst em i nfo rm a ti o n Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a re[...]

8–2 Maintenance and Servi ce Guide Back up and Reco very ■ If necessary, you can exit the program before you have fini shed creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1. Select Start > All Programs > Recovery Manager &[...]

Back up and Reco very Maintenance and S er vi ce Guide 8–3 ✎ The backup process ma y take over an hour, depe nd ing on the file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follow the on-screen instructions to set up and create a backup. ✎ Windows ® includes the User Acco[...]

8–4 Maintenance and Servi ce Guide Back up and Reco very Pe r f o r m i n g a r e c o v e r y ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (an entire drive ba ckup) as soon as you set up you r computer. Recovery Manager software allows you to re[...]

Maintenance and S er vi ce Guide 9–1 9 Connec tor pin assignments 13 9 4 Audio-in (mic roph one) Pin Signal 1 Power 2 Ground 3 TPB- 4T P B + 5T P A - 6T P A + Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground[...]

9–2 Maintenance and Servi ce Guide Connect or pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channe l 3 Ground[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 9–3 External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertic al sync 15 DDC 2B clock[...]

9–4 Maintenance and Servi ce Guide Connect or pin assignments HDM I Pin Signal 1 Transition minimized differenti al signal (TDMS) data 2+ 2 Transition minimized differenti al signal (TDMS) data 2 shield 3 Transition minimized differenti al signal (TDMS) data 2- 4 Transition minimized differenti al signal (TDMS) data 1+ 5 Transition minimized diff[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 9–5 RJ-11 (modem) RJ- 45 (network) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 Transmit + 2 Transmit 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

9–6 Maintenance and Servi ce Guide Connect or pin assignments Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

Maintenance and S er vi ce Guide 10 – 1 10 P o wer cor d set requir em ents The wide range input feature of the computer permits it to operate from any line voltag e from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets th e requirements for use in the country or reg ion where the eq[...]

10 – 2 Maintenance and Servi ce Guide P owe r c o rd se t re qu i re me n t s Requir em ents for specific countries and regions Country/region Accredite d agency Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark D EMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 [...]

Maintenance and S er vi ce Guide 11 – 1 11 Recycl in g Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in yo ur area for computer battery disposal. Displa y Å W ARNI NG: The bac k light con tains merc ur y . Exerc ise caution when r emo[...]

11 – 2 Maintenance and Servi ce Guide Rec ycli n g Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel dise[...]

Rec ycli n g Maintenance and S er vi ce Guide 11 – 3 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 . 5. Remove all screws 1 that secure the display panel ass embly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside do[...]

11 – 4 Maintenance and Servi ce Guide Rec ycli n g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight co[...]

Rec ycli n g Maintenance and S er vi ce Guide 11 – 5 16. Turn th e display panel ups ide down. 17. Remove the backlight frame from the display panel. Å W ARNI NG: The bac k light con tains merc ur y . Exerc ise caution when r emov ing and handling the backligh t to av oid damaging this component and cau sing exposur e to the mer cury . 18. Remov[...]

11 – 6 Maintenance and Servi ce Guide Rec ycli n g 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear pane l. 22. Release the tape 4 that secures the LC D panel to the display rear panel. 23. Remove the LCD pane[...]

Maintenance and S er vi ce Guide Inde x–1 Inde x 1394 pin assignments 9–1 A AC adapter, spare part number 3–14 administrator password 5–3 antenna components 1–2 spare part number 3–3 audio board, spare part number 3–5 audio, product description 1–2 audio/infrared bo ard removal 4–35 spare part number 4–34 audio-in jack location [...]

Index –2 Mai ntenance and Serv ice Guide Index display components 2–1 display enclosure, spare part number 3–10 display hinge covers, spare part number 3– 3 Display Hinge Kit, spare part number 3–9 display inverter, spare part number 3–10 display nameplate, spare part number 3–3 display panel 3–9 display panel cable, disconn ecting [...]

Index Maintenance and S er vi ce Guide Inde x–3 M Main menu 5–3 mass storage devices, spare part numbers 3–11 memory map specifications 6–9 memory module product description 1–2 removal 4–10 spare part numbers 3–6 , 4–10 memory module compartment cover, spare part number 3–5 microphone location 2–1 product description 1–2 micr[...]

Index –4 Mai ntenance and Serv ice Guide Index security 1–3 serviceability 1–4 TV tuner 1–3 webcam 1–2 wireless 1–2 product name 1–1 , 3–1 , 4–5 R recovery from the dedicated r ecovery partit ion 8–4 from the recovery discs 8–4 procedure 8–4 program or driver 8–1 recovery discs 8–4 recovery partition 8–4 recycling batt[...]

Index Maintenance and S er vi ce Guide Inde x–5 location 2–7 , 2–8 pin assignments 9–6 user replaceable parts 1–4 using system restore points 8–3 V vents 2–9 volume down light 2–5 volume mute button 2–3 volume mute light 2–5 volume up light 2–5 W warranty period 3–1 , 4–5 webcam location 2–1 product description 1–2 spa[...]