HP (Hewlett-Packard) E0K95UARABA manual

HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide IMPORTANT! This docume nt is intended for HP authorized service providers only.[...]

© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Leap Motion, the Leap Motion logo, and Airspace are the trademarks of Leap Motion, Inc. and are used here by permis[...]

Important Notice about Cu stomer Self-Repair Parts CAUTION: Your computer includes Cu stomer Self-Rep air parts and parts that should only be accessed by an authorized service provider. See Ch apter 5, "Removal and replacement proced ures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal a[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of overheating the device, do not place the device directly on your la p or obstruct the device air vents. U se the device only on a hard, flat surface. Do not al low another hard surface, su ch as an adjoining option al printer, or a soft surface, such as pillows[...]

vi Safety warning notice[...]

Table of contents 1 Product description .................... .............. ............... ............ ............... .............. .............. ... 1 Service tag an d PCID label ............................. ........................ ................................ ............... ... 6 Service tag .. ......... .......... .......... ........[...]

Workstation guideline s ............................... ........................................ ...... 43 Equipment guidelines ........ .......... ............ .......... .......... .......... .......... .......... 44 5 Removal and replac ement procedure s fo r Customer Se lf-Repai r part s ............................. 45 Component r eplacement p[...]

Starting Setu p Utility (BIOS) ......................... ....................... ..................... 100 Updating the B IOS ............. .................. ................... .................... ........... 100 Determining th e BIOS version ............................ ................. ...... 100 Downloading a BIOS update .................. .[...]

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1 Product description Category Desc ription Produc t Name HP ENVY 17 Notebook PC HP ENVY TouchS mart m7 Notebook PC HP ENVY TouchSmart 17 Noteboo k PC Processo rs ● Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC tu rbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70-GHz (SC tu rbo up to 3.70-GHz) pr[...]

Category Desc ription Switchable discrete graphics: ● Nvidia N14P-GV2 (GeForce 740M) switchable di s crete graphics with 2GB of dedicated video memory (128Mx16 DD R3 1GHz x 8 pcs) ● Nvidia N14P-GT (GeForce 750M) switchable disc rete graphics with 2GB of dedicated video memory (128Mx16 DD R3 1GHz x 8 pcs) Panel 17.3" high-definition (HD) li[...]

Category Desc ription Solid-state drive Only configured with system m emory up to 8 GB: ● 32-GB mSATA (select models only) ● 24-GB mSATA (select models only) Optical drives Fixed Serial ATA 9.5-mm tray load Supports the following optical drives: ● DVD+/-RW Double-Layer SuperMul ti ● Blu-ray Disc ROM wi th SuperMulti DVD±R/RW Double-Lay er [...]

Category Desc ription Wireless Integrated wireless local area network (WLAN) options by w ay of wireless module Two WLAN antennas built into display assembly Supports Intel Wirel ess Display (WiDi) Antenna support for 802.11a/b/g/n with MIMO support 2×2 Supports the following WLAN formats: ● Intel® Centrino® Wireless-N 2230 802.11 b/g/n 2×2 W[...]

Category Desc ription Power requirements Supports the following HP AC adapters: ● 65W (4.5mm connecto r) (select models only) ● 65W EM (4.5mm con nector) (select models only ) ● 90W (4.5mm connecto r) (select models only) ● 90W EM (4.5mm con nector) (select models only ) ● 120W (4.5mm co nnector) (select models only) 1-M length power cord[...]

Service tag and PCID label Service tag When ordering parts or requesting information, provide the co mputer serial number and model description provided on the service tag, whic h is located on the bottom of the computer. Item Desc ription Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number Thi[...]

Service tag and PCID label 7[...]

2 External component identification Display Component Des cription (1) Internal display switch Turns off the display and init iates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in [...]

Component Des cription (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right edge of the Touch Pad or touch screen (select models only) to dis play the charms, tap Search , and then tap the search box. Type c , and then select CyberLink YouCam from the list of applications. – or – From the Start screen, typ[...]

Component Description (1) Power button ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the butt on briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of uns[...]

Keys Component Des cription (1) esc key Reveals system information when pres sed in combination with the fn key. (2) fn key Executes frequently used s ystem functions when pressed in combination with the b key, the spacebar , or the esc key. (3) Windows key Returns you to the Star t screen from an open app or the Windows desktop. NOTE: Pressing the[...]

Lights Component Des cription (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer s huts off power to the display and other unneeded comp onents. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amo[...]

Component Des cription (4) Caps lock light On: Caps lock is on, which swit ches the keys to all capital letters. (5) Fingerprint reader light ● White: The fingerprint authenticat ion was successful. ● Amber: The fingerprint authentication failed. TouchPad Component D escription (1) TouchPad zone Moves the on-screen p ointer and selects or activ[...]

Left side Component Des cription (1) Security cable slot Attaches an optional security cable to the compu ter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or st olen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to c[...]

Component Des cription (7) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power light ● Wh ite: The computer is on. ● Blinking white: The com puter is in the Sleep state, which is an energy-saving mode. The computer sh uts off power to the display and[...]

Component Des cription (3) Optical drive Reads and writes (selec t models only) to an optical disc. (4) Optical drive eject button Releases the optical drive disc tray (5) AC adapter light ● White: The AC adapter is co nnected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is [...]

Bottom Component Des cription (1) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (2) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery bay[...]

Component Des cription (5) Speakers (2) Produce sound. (6) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive sy stem, replace the wireless module only with a wireless module authorized for use in the com puter by the governmental agency that regu[...]

3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, produc t key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 6 for de tails. Computer major components 19[...]

20 Chapter 3 Illustra ted parts ca talog[...]

Item Component Spare part number (1) Display assembly : The TouchScreen display assembly is spar ed as a whole unit assembly only. The non- TouchScreen display is spared at the subcomponent leve l only. For more non-TouchS creen display assembly spare part information, see Display assembly subcompon ents on page 28 . 17.3-in, AG, FHD, LED TouchScre[...]

Item Component Spare part number Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability (inc ludes keyboard cable and backlight cable): For use in Belgium 736685-A41 For use in Canada 736685-DB1 For use in the Czech Repu bl[...]

Item Component Spare part number For use in Saudi Arabia 720244-171 For use in Spain 720244-071 For use in Swit zerland 720244-BG1 For use in Turkey 720244-141 For use in the United Kin gdom and Singapore 720244-031 For use in the United Stat es 720244-001 Keyboard with pointin g stick for use on HP ENVY To uchSmart 17 Notebook PC computer mo dels [...]

Item Component Spare part number Equipped with the Intel HM87 Expres s chip set, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Linux operating system 720266-001 Equipped with the Intel HM87 Express chipset , a graphics subsystem with UMA memory, and the Windows 8 Profess ional operating system for use o[...]

Item Component Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GT (GeForce 750M) graphics subsystem 720233-001 For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GV2 (GeForce 740M) graphics subsystem 720232-001 For use only on computer mod[...]

Item Component Spare part number Base enclosu re for use only on compu ter mo dels equipped with a non-TouchScreen display assembly 720225-001 Rubber Feet Kit (not illustrated): For use on HP ENVY To uchSmart m7 Notebook PC computer m odels 720259-001 For use on HP ENVY TouchSmart 17 Noteboo k PC computer models and computer models equipped with a [...]

Item Component Spare part number 1-TB, 5400-RPM 676521-001 1-TB, 54 00-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400 -RPM hybrid 732001-001 640-GB, 5400-RPM 669300-001 500-GB, 5400-RPM 683802-001 500-GB, 5400 -RPM hybrid 732000-001 Hard Drive Hardware Kit 720237-001 (26) Service cover: For use on HP ENVY To uchSmart m7 Notebook PC [...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes 2 rubber screw covers) 720227-001 (2) 17.3-in, LED. HD, BrightView display panel (includes 2 rubber screw covers): 17.3-in, AG, FHD, LED 720256-001 17.3-in, BV, HD, LED 720257-001 (3) Display hi nge (includes 2 rubber screw covers ) 720238-001 (4) WLAN Ante [...]

Mass storage devices Item Component Spare part number (1) Optical drive: For use on HP ENVY TouchSm art m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti D VD±R/RW Double-Layer Combo Drive 720249-001 Blu-ray Disc ROM with SuperMult i DV D±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-0[...]

Miscellaneous parts Component Spare p art number AC adapter: 120-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710415-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-P FC, EM, 3-wire, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) 710412-001 HP [...]

Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 4[...]

Spare part number Description 710662-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 711903-001 Intel Core i5-3230M (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor 713163-001 Intel Core i3-3130M (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 717384-001 I[...]

Spare part number Description 720242-061 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a n on-TouchScreen di splay assembly in Italy (includes keyb oard cable and pointing stick cable) 720244-001 Keyboard with backlight for use on HP ENVY Touch Smart 17 Notebook PC comput[...]

Spare part number Description 720244-BG1 Keyboard with backlight for us e on HP ENVY TouchSmart 17 Notebook PC com puter models and computer models equipped with a non-TouchScreen di splay assembly in Sw itzerland (includes keyboard cable and backlight cable) 720244-DB1 Keyboard with backlight for use on HP ENVY Touch Smart 17 Notebook PC computer [...]

Spare part number Description 720259-001 Rubber Feet Kit for use on HP ENVY TouchSmart m7 Notebook PC computer models 720260-001 Screw Kit 720261-001 Top Speaker Kit 720262-001 Front Speaker Kit 720263-001 Subwo ofer 720264-001 24-GB solid-state drive 720265-001 System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UM[...]

Spare part number Description 720268-501 System board equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system for u se only on computer models equipped with a non- TouchScreen display assembly (in clu des replacement thermal material) 720268-601 System board equipped with the I[...]

Spare part number Description 731999-001 1-TB, 5400-RPM hard drive 732000-001 500-GB, 5400-RPM hybrid h ard drive 732001-001 750-GB, 5400-RPM hybrid h ard drive 732792-001 Keyboard bracket for use only on computer models equipped with a backlit keyboard 733476-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter 736475-001 Base [...]

Spare part number Description 736685-031 Keyboard with backlight for use on HP ENVY Touch Smart 17 Notebook PC computer models and computer models equipped with a n on-TouchScreen di splay assembly with Leap Motion capability in the United Kingdom and Singapore (includ es keyboard cable and backlight cable) 736685-041 Keyboard with backlight for us[...]

Spare part number Description 736685-FL1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer model s and computer models equipped with a n on-TouchScreen di splay assembly with Leap Motion capability in the Czech Republic and Slovakia (includ es keyboard cable and backlight cable) 737327-001 Intel Dual Core i3-4000M 2.40-G[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of th e cons iderations that you must [...]

Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Impr oper cable placement ca n damage the comput er. Cables must b e handled with extre me care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion[...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensitive to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitiv ity. Networks built into many integrated circuits provide some protection, bu t in many cases, ESD contains enough power to alter device parameters or melt silico[...]

Packaging and transporting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, bags , or boxes. ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their conta[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

5 Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair pro gra m is not available in all locations. Installing a part not supported by the Customer Se lf-Repair program may void your warranty . Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement p[...]

Battery Description Spare p art number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected [...]

Service cover Description Spare p art number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720254-001 Before disass embling the computer, follow these steps: 1. Shut down the computer. If you ar[...]

Hard drive Description Spare p art number 1-TB, 5400-RPM 676521-001 1-TB, 5400-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400-RPM hybrid 732001-001 640-GB, 5400-RPM 669300-001 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Before removing the primary hard drive or secondar y hard drive (s elect models only), follow t[...]

2. Use the tab to remove the hard drive from the hard drive bay (3) . Remove the secondary hard drive (select models only): 1. Disconnect the hard drive cable from the system board (1) , and then remove it (2) . Component re placement procedures 49[...]

2. Use the tab to remove the hard drive from the hard drive bay (3) . If it is necessary to disassemble the primary or secondary ha rd drive: ▲ Remove the hard drive cable (1) , and then remove the hard driv e bracket (2) . Reverse these procedur es to reasse mble and install the hard drive. 50 Chapter 5 Removal and replaceme nt pr ocedures for C[...]

Memory modules Description Spare p art number 2-GB memory module (PC3L, 12800, 1600-MHz) 691739-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 Before removing a memory module, follow thes e steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hiberna[...]

Reverse this procedure to install a memory modul e. WLAN module Description Spare p art number Broadcom BCM4352 802.11ac 2×2 Wi -Fi + BT 4.0 Co mbo Adapter 724935-001 Intel Centrino Advanced-N 6235 WLAN modu le 670290-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001 Intel Wireless-N 7260BN 802.11b/g/n 2×2 [...]

Remove the WLAN module: 1. Disconnect the #1 and #2 WLAN ante nna cables from the WLAN modu le (1) . NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. T he #2 WLAN antenna cable is connected to the WLAN module #2 auxiliary termin al. Component re placement procedures 53[...]

2. Remove the Phillips PM screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module by pulling the mo dule away from the slot at an angle (3) . NOTE: If the WLAN antennas are not connected to th e terminals on the WLAN module, the protective sleeves must be installed on the antenna connec tors[...]

Optical drive NOTE: The optical driv e spare part kit inclu des the optical drive connector bo ard and cabl e. Description Spare p art number For use on HP ENVY TouchSmar t m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMu lti DVD±R/RW Double-Layer Combo Drive 720249-001 Blu-ray Disc ROM with SuperMu lti DVD± R/RW Double-Layer [...]

3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the re ar panel toward yo u. 5. Remove the two screws ( 1) that secure the optical drive bracket to the optical drive. 56 Chapter 5 Removal and replaceme nt pr ocedures for Customer Self-Repair parts[...]

6. Remove the optical drive bracket (2) . Reverse this procedure to r eassemb le and install the optical drive. Component re placement procedures 57[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized servic e provider. Accessing these parts can dama ge the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, [...]

Display panel NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The non- TouchScreen display is spared at the subcomp onent level only. Before removing the display panel, follow thes e steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then sh[...]

5. Lift the display bezel (4) , and then remove the bezel (5) . The display bezel is available usin g spa re part nu mber 720227 -001. 6. Remove the display hinge covers (1) ,1 screw per hinge. 60 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

7. Remove the 6 display panel screws (2 on the top and 6 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. 8. Support the display panel as you lean the panel forward (1) , and then release the support strip (2) that secures the display pa nel connector. 9. Disconnect the display panel cable from the display panel (3) , an[...]

10. Remove the 4 s crews securing th e hinge brackets to the panel (1) , and then remove the panel (2) . Reverse this procedure to install the display panel. 62 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

RTC battery Description Spare p art number RTC battery 651948-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer.[...]

Base enclosure Description Spare p art number For use only on HP ENVY TouchSmart m7 Not ebook PC computer models 720226-001 Base enclosure for use only on HP ENVY Tou chSmart 17 Notebook PC computer models with Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY Touc hS mart 17 Notebook PC computer models without Leap Motion ca[...]

Remove the base enclosure: 1. Turn the computer face down, and remove the rubber feet (1 ) and the 2 screws (2) . 2. Remove 10 2.5x4-MM screws (1) , and then remove 4 screws from the left and right sides of the base enclosure (2) . Component re placement procedures 65[...]

3. Remove 3 2x5-MM scre ws arou nd the memory module area. 4. Remove 3 2x3-M M screws from the optical driv e bay, and then remove 5 2x3-MM screws from the hard drive bays. 66 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

5. Remove 3 1. 5x2-MM screws from the battery bay. 6. Disconnect the subwoofer cable (1) , the optical drive cable (2) , and the front speaker ca ble (3) from the system board . Component re placement procedures 67[...]

7. Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare p art number Front speaker Kit (includes left and righ t speakers and cable) 720262-001 Before removing the f ront speakers, follow thes e steps: 1. Shut down the computer. If you are uns ure whether the compute r is of[...]

Remove the front speakers: 1. Turn the computer, with th e front edge toward you. 2. Remove 4 screw s (1) . 3. Disengage the cables, and then rem ove the front speakers (2) . Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector bo ard and cabl e are includ ed in the optical dr ive spare pa [...]

7. Remove the memory modules (see Memory modules on page 51 ). 8. Remove the WLAN module (see WLAN module on page 52 ). 9. Remove the optical drive (see Optical drive on page 55 ). 10. Remove the base enclosure (see Base enclosure on pag e 64 ). Remove the optical drive connector board: ▲ Remove the screw (1) , and then lift the optical drive con[...]

6. Remove the hard drive (see Hard drive on page 48 ). 7. Remove the memory modules (see Memory modules on page 51 ). 8. Remove the WLAN module (see WLAN module on page 52 ). 9. Remove the optical drive (see Optical drive on page 55 ). 10. Remove the base enclosure (see Base enclosure on pag e 64 ). Remove the subwoofer: ▲ Disconnect the subwoofe[...]

Display hinges and top cover Description Spare p art number Display hinges (includin g covers and brackets) 720238-001 For use only on HP ENVY TouchSmart m7 Not ebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capabi[...]

Remove the display hinge covers: 1. Disengage the WLAN cable (1) and the display cable (2) , and then disconnect the webcam cable (3) . 2. Remove the 3 6.5-MM sc rews on the left sid e (5) and the 4 6.5-MM screws on the right side (5) that secure the hinges to the display panel. 3. Open the hinges slightly, and then slide th e top cover away from t[...]

Display panel cable Description Spare p art number Display panel cable 720229-001 Before removing the display panel cable: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the compu[...]

Webcamera/microphone module Description Spare p art numbers Webcamera/microphone m odule 720273-001 Webcamera/microphone mo dule cable 720229-001 Before removing the webcamera/microphone module: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the oper[...]

▲ Release the webc amera/mic rophone mo dule (1) , and then disc onnect the webcame ra/ microphone mo dule cabl e (2) . Reverse this procedure to inst all the webcamera/microphone module. 76 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

WLAN antenna cables Description Spare p art numbers WLAN antenna cables 720222-001 Before removing the antenna cables: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer.[...]

▲ Remove the WLAN antenna transceivers (1) , and the n remove the ca bles (2) from the left and right sides of the hinge. Reverse this procedure to install the WLAN antenna cables . 78 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

USB board Description Spare p art number For use only on computer models equipped with a graphics subsy stem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics su bsystem with UMA memory 720251-001 Before removing the USB board, follow these[...]

Remove the USB board and cables: 1. Disconnect the USB board cable (1) disconnect the ZIF connect or for the ribbon cable (2) from the top cover, a nd then disen gage the cabl e (3) from the channels. 2. Remove the screw s se curing the USB board (4) . 80 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

3. Disengage the audio cable (1) , disconnect the board (2) , and then remove the USB board (3) . Reverse this pr ocedure to insta ll the USB bo ard and cabl es. Fingerprint reader board Description Spare p art number Fingerprint reader board 720236-001 Before removi ng the Fingerprint read er board, follow these steps: 1. Shut down the computer. I[...]

8. Remove the WLAN module (see WLAN module on page 52 ). 9. Remove the optical drive (see Optical drive on page 55 ). 10. Remove the base enclosure (see Base enclosure on pag e 64 ). Remove the fingerprint reader board and cable: 1. Disconnect the cable (1) that secures the fing erprint r eader to th e top co ver. 2. Release the top cover shield (2[...]

6. Remove the hard drive (see Hard drive on page 48 ). 7. Remove the memory modules (see Memory modules on page 51 ). 8. Remove the WLAN module (see WLAN module on page 52 ). 9. Remove the optical drive (see Optical drive on page 55 ). 10. Remove the base enclosure (see Base enclosure on pag e 64 ). 11. Remove the USB board (see USB board on page 7[...]

Power connector cable Description Spare p art number For use only on computer models equipped with a graphics subsy stem with discrete memory 720240-001 For use only on computer models equipped with a graphics su bsystem with UMA memory 720241-001 Before removing the power connect or cable, follow these s teps: 1. Shut down the computer. If you are[...]

3. Release the clips (3) , and then remove the power connector cable (4) . Reverse this procedure to install th e power connector cable and bracket. Fan Description Spare p art number Fan (with foil) 720235-001 Before removing the fan: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer o[...]

10. Remove the optical drive (see Optical drive on page 55 ). 11. Remove the base enclosure (see Base enclosure on pag e 64 ). Remove the fan: 1. Disconnect the fan cable from the system board, an d then remove the piece of tap e that secure s the fan to the heat sink (1) . 2. Remove the 3 scr ews securi ng the fan to the unit (2) and (3) 3. Lift t[...]

Description Spare part number Equipped with the Intel HM87 Express chips et, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 2-GB of discrete mem ory, and the Windows 8 Professional operating system 720267-601 Equipped with the Intel HM87 Express chips et, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 2-GB of discrete memory, [...]

Before removing the sys tem board, follow t hese steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the computer by firs t unplugging[...]

3. Lift the system boar d (1) , and t hen remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to ins tall the system board. Heat sink Description Spare p art number For use only on computer model s equipped with the Intel HM87 Express Ch ipset and an Nvidia N14P-GT (GeForce 750M) graphics subsystem 7202[...]

3. Disconnect the power from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46 ), 5. Remove the display panel (see Display panel on page 59 ). 6. Remove the service cover (see Service cover on page 47 ). 7. Remove the hard drive (se[...]

Processor Description Spare p art number Intel Quad Core i7-4900MQ 2.80-GHz (SC turb o u p to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) 723523-001 Intel Quad Core i7-4800MQ 2.70-GHz (SC turb o u p to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723524-001 Intel Quad Core i7-4702MQ 2.20-GHz (SC turb o u p to 3.20-GHz) pr[...]

13. Remove the fan (see Fan on page 85 ). 14. Remove the system bo ard (se e Syste m board on page 86 ). 15. Remove the heat sink (see Heat sink on page 89 ). Remove the processor: 1. Use a Torx T8 screwdriver to un lock the processor by turning th e screw counter-clockwise 1/2 turn (1) . 2. Lift the processor (2) to remove it from the socket (3) .[...]

For use in country or region: Spare part number : For use in country or region: Spare part number: For use in the Czech Republic and Slovakia 736685-FL1 For use in Saudi Arabia 736685-171 For use in Denmark, Finland, and Norway 736685-DH1 For use in Spain 736685-071 For use in France 7 36685-051 For use in Switzerland 736685-BG1 For use in Germany [...]

5. Remove the display panel (see Display panel on page 59 ). 6. Remove the service cover (see Service cover on page 47 ). 7. Remove the hard drive (see Hard drive on page 48 ). 8. Remove the RTC battery (see RTC battery (see RTC bat tery on page 63 ). 9. Remove the memory modules (see Memory modules on page 51 ). 10. Remove the WLAN module (see WLA[...]

3. Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1) , slide the keyboard to release it from the tabs, and th en rem ove the keyboard from the top cover (2) . Reverse this procedure to install the keyboard. Rear speakers Description Spare p art number Speaker Kit (includes left and right speakers and cable) 720261-001[...]

9. Remove the memory modules (see Memory modules on page 51 ). 10. Remove the WLAN module (see WLAN module on page 52 ). 11. Remove the optical drive (see Optical drive on page 55 ). 12. Remove the base enclosure (see Base enclosure on pag e 64 ). 13. Remove the fan (see Fan on page 85 ). 14. Remove the system bo ard (se e Syste m board on page 86 [...]

Power button board Description Spare p art number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you are uns ure whether the compute r is off or in Hibernation, tur n the computer on, and then shut it down through the operating system. 2. Disconnect all extern[...]

3. Remove the P ower button board (2) . NOTE: The Power button board's cable is attached to the board. Reverse this procedure to install the Power button board. TouchPad module Description Spare p art number For use only on HP ENVY TouchSmart m7 Not ebook PC computer models 720230-001 For use on HP ENVY TouchSmart 17 Notebook PC computer model[...]

7. Remove the hard drive (see Hard drive on page 48 ). 8. Remove the RTC battery (see RTC battery (see RTC bat tery on page 63 ). 9. Remove the memory modules (see Memory modules on page 51 ). 10. Remove the WLAN module (see WLAN module on page 52 ). 11. Remove the optical drive (see Optical drive on page 55 ). 12. Remove the base enclosure (see Ba[...]

7 Setup Utility (BIOS) and System Diagnostics Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Outp u t System (BIOS), controls communication between all the input a nd output devices on the s ystem (such as d isk drives, display, keyboard, mouse, and printer). Setup Utilit y (BIO[...]

BIOS version information (also known as ROM date and System BIOS ) can be revealed by pressing fn + esc (if you are already in Windows) or by using Setup Util ity (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main . 3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to se lect Exit , sele ct Exi[...]

4. Double-click the fi le that has an .exe ext ension (for example, filename .exe). The BIOS installation begins. 5. Complete the installation by follo wing the on-screen instructions. NOTE: After a message on the scree n reports a su ccessful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Dia[...]

8 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V d[...]

43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 PPI 106 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-g lare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Lu[...]

Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 10 7 g 115 g 101 g Interface type SATA SATA SATA Transfer rate 145 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security Seek times (typical read, including setting) Single track 2.0 ms 1.5 ms 3 ms Average 12 [...]

9 Backing up, restoring, and recovering Your computer includes tools provided by HP an d the operating system to help you safeguard your information and retrieve it if you ever need to. Th ese tools will help yo u retu rn your computer to a proper working state or even back to the or iginal factory state, all with simple steps. This chapter provide[...]

See Creating HP Recovery media on page 107 . 2. As you add hardware and software programs, crea te system restore points. A system restore point is a snapshot of cer tain hard drive con t ents save d by Windows System Restor e at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creat[...]

● Be sure that the computer is connected to AC power before you begin creatin g the recovery media. ● The creation proces s can take up to an hour or more. Do not interrupt the creation pro cess. ● If necessary, you ca n exit the program before you have finish ed creating all of the recovery DVDs. HP Recovery Manager will finish burning the c[...]

● If you want to reset yo ur computer using a minimized imag e, you can choose the HP Minimized Image Recovery optio n from the HP Recover y part ition (select models only) or HP Recovery media. Minimized Image Recovery installs only driv ers and hardware-enabling applications. Other applications included in the image continue to be available for[...]

section provides a speedy, simple wa y to return the computer to its or iginal state. This option removes all personal data, apps, and settings from your compute r, and reinstalls Windows . IMPORTANT: This option d oes not provide back ups of yo ur information. Before using this option, back up any p ersonal infor mation you wi sh to retain. You ca[...]

What you need to know ● HP Recovery Manager recovers on ly software that was installed at the factory. For software no t provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the ma nufacturer. ● Recovery through HP Recovery Manager should be [...]

Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your compu[...]

10 Power cord set requirements The wide-range input feature of the computer permit s it to operate from a ny line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer me ets the requirem ents for use in the country or region where the equipment is purchased. Power cord sets for us[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand [...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conduc tor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agen cy responsible for evaluation in the count ry or region where it will be used. 2. Th[...]

11 Recycling When a non-rechargeable or recharge able battery has reache d the end of its useful life, do not dispose of the battery in ge neral household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original pr int cartridges, and rechargeable batter[...]

Index A AC adapter 16 spare part numbers 31, 32 AC adapter, spare p art numbers 30 action keys identifying 11 antenna removal 77 spare part number 28 , 77 Antenna Kit, spare part number 28, 77 audio, product description 3 audio-out (headphone) jacks 15 B backing up personal files 107 backups 106 base enclosure removal 64 spare part numbers 25, 32, [...]

fingerprint reader board removal 81 spare part number 81 fingerprint reader light identifying 13 fingerprint reader module spare part number 32 spare part numbers 39 fingerprint reader module, spare part numbers 21 fingerprint reader, identifying 10 fn key, identifying 11 Front Speaker Kit spare part number 35 G graphics, product description 1 H ha[...]

power button board removal 97 spare part number 21, 34, 97 power button, identifying 10 power connecto r cable removal 84 spare part number 84 spare part numbers 21, 32 power connector, identifying 16 power cord set requirements 113 spare part numbers 30, 31 power lights, identifying 12, 15 power requirements, product description 5 processor remova[...]

U USB 3.0 ports, identifying 14, 15 USB board removal 79 spare part numbers 24, 34, 36, 39, 79 V vents, identifying 14, 17 W webcam light, identifying 8 webcamera/microphone cable spare part number 32 webcamera/microphone module removal 75 spare part number 28, 75 webcamera/microphone module cable spare part number 28 webcamerea/microphone module s[...]