HP (Hewlett-Packard) E0M41UAABA manual

HP Envy 14 Sleekbook Maintenance and Service Guide IMPORTANT! This docume nt is intended for HP authorized service providers only.[...]

Copyright 2013 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of itsproprietor. The information contained herein is subject to change without notice. The only warranties for HP p[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of overheating the device, do not place the device directly on your la p or obstruct the device air vents. U se the device only on a hard, flat surface. Do not al low another har d surface, such as an a djoining optional pr inter, or a soft surface , such as pillo[...]

iv Safety warning notice[...]

Table of contents 1 Product description .................... ........... .............. ............. ............... ........... ................ .... ... 1 2 External component identification ............... .......... ............. ......... ............ .......... ............ .... 5 Display .. ........... ........... .............. ...........[...]

Service cover ........... ......... ........... ......... ........... ........... ........ ........... ......... ........... ..... 37 Battery .. .......... ............ .......... .......... ........... ............ ........... .......... ............. .......... .... 39 Solid-s tate drive ................ ........................... ..............[...]

7 Backing up, restorin g, and recove ring .......... ..................... ...................... ....................... 88 Creating rec overy media and ba ckups ............... ..................................... ................................. 89 Creating HP Recovery me dia ...... ............... ............... .............. ............. [...]

viii[...]

1 Product description Category Desc ription Produc t Name HP ENVY 14 Sleekbook Processo rs Intel Dual i7-4500U (1.8GHz, turbo u p to 3.0GHz) 1600MHz/4MB Cach e Intel Dual i5-4200U (1.6GHz, turbo up to 2.6GHz) 1600MHz/3MB Cach e Intel Dual i3-4010U (1.7GHz) 1600MHz/3M B L3 Chipset Intel Lynx Point — LP PCH (In tegrated in MCP) Graphic s Intel HD G[...]

Category Desc ription DDR3L - 1600MHz dual channel support Hard Dr ives Supports 7-mm/9.5-mm, SATA, 2.5-in hard drives Support Intel Smart Response Techno logy (SRT) Accelerometer / HDD protection support SATA hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ● 1 TB, 5400 rpm, 8 GB NAND hybrid, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 750 GB, [...]

Category Desc ription Supports the following WLAN formats: ● Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo Adapter ● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter ● Broadcom BCM43241 802.11abg n 2x2 Wi-Fi + BT 4.0 Combo Adapter ● Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter ● Ralink[...]

Category Desc ription Power requirements Supports the following HP AC adapters: ● 65-W Smart Pin, 4.5 mm connector ● 65-W Smart Pin, 4.5 mm connector, EM ● 65-W Smart Pin, 4.5 mm connector, MSH Power cord, 1 m Supports the following batteries: ● 3-cell, 5.0WHr 4.56 AH battery Operatingsystem Pr einstalled: ● Windows 8.1 ● Windows 8 Stan[...]

2 External component identification Display Component Des cription (1) WWAN antennas (2)* (s elect models only) Send and receive wireless signals to com municate with wireless wide area networks (WWAN). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video, captur es still ph[...]

Component Des cription (5) Internal display switch Turns off the display and init iates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (6) WLAN antennas (2)* Send and receive wirele ss signals to communicate with wireless local area networks (WLANs). NOTE: To [...]

Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the bu tton briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in[...]

Keys Component Des cription (1) esc key Reveals system information when pres sed in combination with the fn key. (2) fn key Executes frequently used s ystem functions when pressed in combination with the esc key. (3) Windows button Returns you to the Star t screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will re[...]

Lights Component Des cription (1) Power light ● On: The computer is on. ● Blinking: The comput er is in the Sleep state, whic h is an energy-saving mode. The computer shuts off power to the display and other unneeded compon ents. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of p[...]

TouchPad Component D escription (1) TouchPad zone Reads your finger gesture to mo ve the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button o f an external mouse. (3) Right TouchPad button Functions like the right butt on on an external mouse. 10 Chapter 2 External component identification[...]

Left side Component Des cription (1) Security cable slot Attaches an optional security cable to the compu ter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or st olen. (2) HDMI port Connects an optional vide o or audio device, such as a high- definition television, any compati[...]

Component Des cription (6) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP3D DriveGuard has temporarily parked the hard drive. (7) Power light ● On: Th e computer is on. ● Blinking: The computer is in the Sleep s tate, which is an energy-saving mode. The comput er shuts off power to the display and other unn[...]

Bottom Component Des cription (1) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13[...]

Right side Component Description (1) SIM slot (select models only ) Supports a wi reless subscriber identity module (SIM). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo s peakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not[...]

Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service la bel, which is found on the bottom of the computer. Item Component Description (1) Serial number (SN) This i s an alphan umeric identifier that is unique to eachproduct. (2) Part number/Product number (PN) This [...]

3 Illustrated parts catalog Computer major components 16 Chapter 3 Illustra ted parts ca talog[...]

Item Component Spare part number (1) Display assembly Touchscreen models (35.6-mm (14.0-inch), WLED): ● HD ,Brightview display panel in Na tural Sil ver (Touchscreen) 727484-001 ● HD , Brightview display panel in Ruby Red (To uchscreen) 727485-001 ● HD, AntiGlare display panel in Na tural Silver (Touchscreen) 727486-001 ● HD, AntiGlare disp[...]

Item Component Spare part number Keyboard with backlight for use in the United States 727503-001 Keyboard with backlight for use in Latin America 727503-161 Keyboard with backlight fo r use in Thailand 727503-281 Keyboard with backlight for use in Japan 727503-291 Keyboard with backlight for u se in Taiwan 727503-AB1 Keyboard with backlight for u s[...]

Item Component Spare part number ● For use only with model numbers 14-k000 - 14-k099 equipped with an Intel Core i5-4200U processor, QHD display, and Windows 8 Profess ional operating system 737595-601 ● For use only with model numbers 14-k100 - 14-k199 equipped with an Intel Core i5-4200U processor and a non-Windows 8 operating system 744761-0[...]

Item Component Spare part number ● For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and a non-Windows 8 operating system 744763-001 ● For use only with model numbers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and Windows 8 Standard operating [...]

Item Component Spare part number (19) RTC battery 725458-001 (20) RJ-45 cover Black 729606-001 Red 733475-001 (21) Card reader board 728133-001 (22) Battery (3-cell, 5.0 WHr, 4.52 AH, Li-ion battery) 715050-001 (23) Service cover Black 727508-001 Red 728180-001 Computer major components 21[...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel 727478-001 (2) Webcam/microphone module 725465-001 (3) Hinges For use in non-tou chscreen models 727483-001 For use in touchscreen models 728930-001 For use in models with WWAN 735102-001 (4) Raw display panel (35.6-mm (14.0-in ch), WLED) HD, BrightView 727509-001 HD,[...]

Item Component Spare part number Touchscreen 728929-001 QHD touchscreen 740240-001 (7) WWAN antenna cable NOTE: Available in antenna kit that cont ains both WLAN and WWAN antenna cables. 727742-001 (8) Display enclosure For use with silver models without a touchs creen and without WWAN 727474-001 For use with silver models without a touch screen wi[...]

Mass storage devices Item Component Spare part number (1) Solid-state drives 128-GB solid-state (SSD) drive, MLC 727514-001 128-GB SSD, TLC 747210-001 24-GB solid-state (SSD) drive 734247-001 Hard drive, SATA (not illustrated) 1-TB, 5400 rpm, 2.5 in 676521-001 1-TB, 5400 rpm, 2.5 in, hy brid (8-GB integrated flash memory) 731999-001 750-GB, 5400 rp[...]

Miscellaneous parts Component Spare p art number AC adapter (65W, nPFC, 4.5m m) For use in all countries and regions except for India 710412-001 For use in India 714657-001 Power co rd (3-pin,black,1.83-m): For use in Argentina 490371-DO1 For use in Australia 490371-011 For use in Europe 490371-021 For use in India 490371-D61 For use in Japan 49037[...]

Sequential part number listing Spare part number Description 490371-001 Pow er cord for use in North America (3-pin, black, 1.83-m) 490371-011 Pow er cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Pow er cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Pow er cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-[...]

Spare part number Description 725458-001 R TC battery 725465-001 Webcam 727470-001 W LAN antenna for use in non-touchscreen models 727471-001 W LAN antenna for use in touchs creen models 727472-001 W WAN and WLAN antennas for u se in non-touchscreen models 727474-001 Dis play back cover for use with silver models witho ut a touchscreen and without [...]

Spare part number Description 727503-161 Backlit key board in black finish for use in Latin America (in cludes keyboard cable) 727503-281 Backlit key board in black finish for use in Thailand (includes keyboard cable) 727503-291 Backlit keyboard in black fin ish for use in Japan (includes keyboard cable) 727503-AB1 Backlit keyboard in bl ack finish[...]

Spare part number Description 727530-501 Sys tem board for use only with model nu mbers 14-k000 - 14-k099 equippe d with i5-4200U processor, graphics subsystem with disc rete memory, and Windows 8 Standard operating system 727530-601 Sys tem board for use only with model nu mbers 14-k000 - 14-k099 equippe d with i5-4200U processor, graphics subsyst[...]

Spare part number Description 737595-001 Sys tem board for use only with m odel numb ers 14-k000 - 14-k099 equipped with Intel Core i5-4200U processors, QHD display, and graphics subsy stem with discrete memory, on non-Windows 8 models 737595-501 Sys tem board for use only with m odel numb ers 14-k00 0 - 14-k099 equipped with Intel i5-4200U process[...]

Spare part number Description 744763-001 Sys tem board for use only with m odel numb ers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD display, and a non-Windows 8 operating system 744763-501 Sys tem board for use only with m odel numb ers 14-k100 - 14-k199 equipped with Intel Core i5-4200U processor, WWAN, QHD dis play, [...]

4 Removal and replacement procedures CAUTION: This computer does not have user-replace able pa rts. Only HP authorized service providers should perform the removal and replac ement procedures described here. Acce ssing the internal part could damage the computer or void the warranty. Preliminary replacement requirements Tools required You will need[...]

Cables must b e handled with ex treme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Ha ndle cables by the connector whenever possib le. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by par[...]

CAUTION: To prevent damage to the computer when you are removing or instal ling internal components, observe these precaution s: Keep components in their e lectr ostatic-safe containers until you are ready to install them. Before touching an electr onic compone nt, discha rge static electr icity by using the guidelines described in this section. Av[...]

Packaging and transp orting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, bags, or bo xes. ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their cont[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords. To provide pr oper ground, wear a strap snugly ag ainst the skin[...]

Component replacement procedures This chapter provides remova l and replacement procedures. There ar e as many as 90 screws that must be re moved, replaced, or loosene d when servicing th e computer. Make s pecial note of each screw size and loc ation during removal and replacement. Service cover Description Spare part number Service cover, black 7[...]

2. Remove the 8 larger Phillips scr ews nearer the rear of the compute r. 3. Lift the front of the service cover upward (1) , and then lift the cover off the computer (2) . 38 Chapter 4 Removal an d replacement procedures[...]

Battery Description Spare p art number 3-cell, 50 WHr, 4.52 AH Li-ion battery 715050-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connecte[...]

Solid-state drive Description Spare p art number 128-GB mSATA solid-state drive (SSD), MLC 727514-001 128-GB SSD, TLC 747210-001 24-GB mSATA solid-s tate drive (SSD) 734247-001 Before removing the SSD, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shu[...]

2. Remove the solid-state drive from the connector (2 ) . Reverse these procedures to reassemble and install the solid-state drive. Component re placement procedures 41[...]

Hard drive Description Spare p art number 1-TB, 5400 rpm, 2.5 in 676521-001 1-TB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash memory) 731999-001 750-GB, 5400 rpm, 2.5 in 634250-001 750-GB, 5400 rpm, 2.5 in, hybrid (8-GB integrated flash mem ory) 732001-001 500-GB, 5400 rpm, 7 mm 683802-001 500-GB, 5400 rpm, 7 mm, hybrid (8-GB integrated flash m[...]

3. Disconnect the hard drive connector (3) from the hard drive. 4. Remove the hard drive from the computer. Remove the hard drive bracket: 1. Remove the 4 Philli ps PM 2.0×3. 0 screws (1) on the hard d rive bracket. 2. Remove the hard drive brackets (2) from the hard drive. Reverse these procedur es to reasse mble and install the hard drive. Compo[...]

WLAN module Description Spare p art number Intel Centrino Wireless-N 2230+ Bluetooth combo w/ *2 antennas (802.11 b/g /n) 670290-001 Ralink Wireless + Bl uetooth combo w/ *2 antennas (802.11 b/g/n) 690020-001 Mediatek 7630E 802.11b/g/n 11 WiFi and Bl uetooth 4.0 Combo Adapter 710418-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ ac (1x 1) WiF[...]

3. Remove the WLAN module by pulling the mo dule away from the slot at an angle (3) . NOTE: If the WLAN antennas are not connected to th e terminals on the WLAN module, the protective sleeves must be installed on the antenna c onnectors. WWAN module Description Spare p art number HP hs3114 HSPA+ Mobile Broadband Module 723896-001 CAUTION: The WWAN [...]

Remove the WWAN module: 1. Disconnect the WWA N antenna cables (1) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna ca ble is connecte d to the WWAN module “Aux” terminal. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module t o[...]

Memory modules Description Spare part number 2–GB memory module (PC3L, 1 2800, 1600–MHz) 691739–001 4–GB memory module (PC3L, 1 2800, 1600–MHz) 691740–001 8–GB memory module (PC3L, 1 2800, 1600–MHz) 693374–001 Before removing a memory module, follow thes e steps: 1. Turn off the computer. If you are unsur e whether the computer is[...]

RTC battery Description Spare p art number RTC battery 725458-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. [...]

RJ-45 module cover Description Spare part number RJ-45 module cover (black) 729606-001 RJ-45 module cover (red) 733475-001 Before removing the RJ-45 module co ver: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all [...]

Left speaker/ subwoofer Description Spare p art number Speaker Kit (includes left speaker/subwoo fer and right speaker) 727513-001 The computer includes two separate speakers — a sp eaker on the rig ht side, and a speaker/su bwoofer on the left side. You must remove the system boar d to remove the right speaker. You do not h ave to remove the sys[...]

3. Remove the 2 P hillips PM 2.0×2.0 broadh ead screws (2) that secure the subwoofer to the computer. NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the subwoofer. 4. Remove the subwoofe r (4) . Reverse this procedure to ins tall the left speaker/subwoofer. Component re placement procedures 51[...]

USB/audio board Description Spare part number USB/audio board for use in models withou t WWAN 729607-001 USB/audio board for use in models with WWAN 727507-001 Before removing the USB/aud io board, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it[...]

Power connector cable Description Spare p art number Power connector cable (includes bracket) 736358-001 Before removing the power connect or cable, follow these s teps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnec[...]

4. Lift the bracket (4) from ato p the connector, and then lift the pow er connector and cable from the computer (5) . Reverse this procedure to install the power connector and cable. Card reader board Description Spare p art number Card reader board 728133-001 Before removing the card read er board, follow these steps: 1. Shut down the computer. I[...]

3. Lift up on the board to disconnect the conn ector on the bottom of the board from the system board, and then remove the card reader board from t he computer (3) . Reverse this procedure to inst all the card reader board. Fan Description Spare p art number Fan 725445-001 Before removing the fan: 1. Shut down the computer. If you ar e unsure wheth[...]

3. Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (3) , and then lift the fan upward to remove it (4) . Reverse this procedure to ins tall the fan. 56 Chapter 4 Removal an d replacement procedures[...]

System board NOTE: The system board sp are part kit include s replacement thermal material. Description Spare p art number System board for use in mode ls with discrete graphics: ● For use only with model numb ers 14-k100 - 14-k199 equipped with an Intel Core i7-4500U processor and a non-Windows 8 operating syst em 744760-001 ● For use only wit[...]

Description Spare p art number System board for use in mo dels with UMA graphics: ● For use only with model numbers 14-k00 0 - 14-k099 equipped with Intel Core i5-4200U processor, WWAN, and a non-Windows 8 operating system 737453-001 ● For use only with model numbers 14-k00 0 - 14-k099 equipped with Intel Core i5-4200U processor, WWAN, and Wind[...]

Before removing the sys tem board, fo llow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the computer by firs t unplugging [...]

● Power connector cable (1 1) ● RTC battery ca ble (12) ● Left speaker and subwoofer cable (13) 2. Remove the Phillips PM 2.5x5.5 screw that secures the s ecurity brac ket to the computer (1) , and then remove the bracket from the computer (2) . 3. Remove the 3 Phillips PM2.0×3.5 screws (1) that secure the syste m board to the computer. 60 C[...]

4. Lift the left side of the system bo ard upward (2) , and then lift the s ystem board toward t he left and out of the computer (3) . Reverse this procedure to ins tall the system board. Component re placement procedures 61[...]

Heat sink Description Spare p art number Heat sink for use with computer models with a graphics su bsystem with discrete graphics 727480-001 Heat sink for use with computer models with a graphics subsy stem with UMA graphics 728132-001 NOTE: To properly ventilate the computer , allow at least 7.6 c m (3 in) of clearance on the left side of the comp[...]

2. Remove the heat s ink from the system board (2) . 3. Note the locations of thermal material over th e soldered on pr ocessor on the sys tem board (1) and the bott om of the heat sink that services it (2) . Reverse this procedure to ins tall the heat sink. CAUTION: These screws must be installed in the sequence t hat is marked on the heat s ink s[...]

Power button board Description Spare part number Power button board (includes cable) 727504-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external[...]

3. Remove the two Phil lips PM2.5× 3.5 screw s (1) that secure the power button board to the computer. 4. Remove the power button board (2) . Reverse this procedure to in stall the power button board. Component re placement procedures 65[...]

Right speaker Description Spare p art number Speaker Kit (includes left speaker/subwoo fer and right speaker) 727513-001 The computer includes two separate speakers — a sp eaker on the rig ht side, and a speaker/su bwoofer on the left side. You must remove the system boar d to remove the right speaker. You do not h ave to remove the system board [...]

2. Rotate the hinge up ward to gain acc e ss to the speaker (3) . 3. Remove the Phillips PM2.0×3.5 broadh ea d screw that sec ures the right speaker (1) . 4. Remove the right speake r from the computer (2) . Reverse this procedure to ins tall the right speaker. Component re placement procedures 67[...]

Keyboard For use in c ountry or region: S pare part number: For use in coun try or region: Spare part number: Keyboard support bracket 728181-001 Keyboard in black finish (not backlit) for u se in the United States 727502-001 Backlit keyboard in black finish: For use in the United States 727503-001 For use in Japan 727503-291 For use in Latin Ameri[...]

NOTE: You do not have to remove the disp lay panel to remove the key board, but you do have to rotate the display hinges upward. 1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left di splay hinge to the computer, and then rotate the hinge upward (2) . 2. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×5.5 screw (2) that[...]

6. Slide the keyboard shield back slightly (3) , and then lift it off the computer (4) . 7. Lift the keyboard straight up and off the computer. Reverse this procedure to install the keyboard. NFC board Before removing the NFC board, follow these steps: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, tur[...]

6. Remove the fan (see Fan on page 55 ). 7. Remove the card reader board (see Card reader board on page 54 ). 8. Remove the system boa rd (see System boar d on page 57 ). 9. Remove the keyboard (see Keyboard on page 68 ). Remove the NFC board: 1. Disconnect the cable (1) from the NFC board. NOTE: Note the post (2) built into the computer that the N[...]

TouchPad module Description Spare p art number TouchPad (includes cable) 727540-001 Before removing the TouchPad, follow these step s: 1. Shut down the computer. If you ar e unsure whether the computer is o ff or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected t[...]

4. Remove the TouchPad and cable (4) . Reverse this procedure to install the TouchPad assembly. Component re placement procedures 73[...]

Display assembly Description Spare p art number Touchscreen model s (35.6-mm (14.0-in ch) WLED): HD BrightView display assem bly for use in silver models 727484-001 HD BrightView display assem bly for use in red models 727485-001 HD AntiGlare display ass embly for use in silver models 727486-001 HD AntiGlare display ass embly for use in red models [...]

6. Remove the fan (see Fan on page 55 ). 7. Remove the card reader board (see Card reader board on page 54 ). 8. Remove the system boa rd (see System boar d on page 57 ). Remove the display panel: 1. Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the r ight hinge) (1) . 2. Remove the Phillips PM2.5× 3.5 screw from[...]

7. Loosen the left and right side edges of the plastic beze l cover (4) , and then loosen the bottom edge of the plastic bezel cover (5) . Remove the plastic bezel cover (6) . NOTE: There is also adhesive that se cures t he bottom of the bezel to the display. The display bezel is available usin g spa re part number 72 7478-001. 8. If you need to re[...]

9. If you need to repl ace the webcam module, disconnect the webcam cable (1) , and then lift to disengage the adhesive th at secures the webcam (2) to the display enclosure. The webcam module is available us ing spare part number 725465-001. 10. If you need to remove the raw display pane l, remove the 4 Phillips PM2.0×3.0 screws (1) that secure t[...]

11. Lift the adhesive strip atop the display panel connecto r on the back of the raw display panel (1) , and then disconnect the display cable. (2) . Remove the display panel from the display enclosure (3) . 12. If you need to repl ace the display/we bcam cable, lift the WWAN transceiver (1) . 13. Remove the cable from routing clips on the side of [...]

14. If you need to replac e the WWAN antennas and transc eivers, remov e the antennas from routing clips on the side of the display enclosur e (1) , and then lift the antennas out of the display enclosure (2) . The WWAN antennas and transceivers rout e to the top of th e display enclosure. Antenna cables are available usin g the following spare par[...]

15. If you need to replace the WLAN antennas and tran sceivers, remove the antennas from routing clips on the side of the display enclosur e (1) , and then lift the antennas out of the display enclosure (2) . The WLAN ante nnas and transceivers rout e to the bottom of the display enclosure. Reverse this procedure to install the display panel. 80 Ch[...]

5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Outp u t System (BIOS), controls communication between all the inp ut and output devices on the s ystem (such as d isk drives, display, keyboard, mouse, and printer). Setup U tility includes settings for the typ es of peripheral s installed, the star tup[...]

Navigating and selecting in Setup Utility To navigate and select in Se tup Utility, follow these steps: 1. Turn on or restart the computer, and then press es c while the Press the ESC key for Startup Menu message is dis played at the bottom of the screen. ● To select a menu or a menu item, use the ta b key and the keyboa rd arrow keys and then pr[...]

Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Util ity to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press es c while the Press the ESC key for Startup Menu message is dis played at the bottom of[...]

BIOS version information (also known as ROM date and System BIOS ) can be displayed by pressing fn + esc (if you are already in Windows) or by using Setup Util ity (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main . 3. To exit Setu p Utility (BIOS) without savin g your cha nges, use the arrow keys to select Exit , sele ct [...]

4. Double-click the fi le that has an .exe ext ension (for example, filename .exe). The BIOS installation begins. 5. Complete the installation by follo wing the on-screen instructions. NOTE: After a message on the scree n reports a su ccessful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Dia[...]

6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W Temperature Operating 5C to 35C 41F to[...]

35.6-mm (14.0-inch) di splay specifications Metric U.S. Dimensions Height 16.50 cm 6.50 in Width 25.34 cm 11.60 in Diagonal 33.66 cm 14.0 in Number of colors 262,144 Contrast ratio 200:1 (typical) Bright ness 200 nits (typical) Pixel resolution Pitch 0.197 mm 0.197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display[...]

7 Backing up, restoring, and recovering Your computer includes tools provided by HP an d Windows to help you safeguard your information andretrieve it if you ever need to. These tools will help you return your comp uter to a proper working state or even back to the original factory state, all with simple steps. This chapter provides information abo[...]

Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create HP R ecovery me dia. This s tep creates a back up of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the h[...]

Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be create d. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the comput er and determine s the required storage capacity for the blank US[...]

Restore and recovery There are several options for recovering your sy stem. Choose the method that best matches your situation and level of expertise: ● If you need to restore your pe rs onal files and data, you can use Windows File Hist ory to restore your information from the backups you created. For more information and steps for using File Hi[...]

For more in formation, see Removing the HP Recovery partition on page 95 . Using Windows Refresh for quick and easy recovery When your computer is not working pr operly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is impo rtant to you. IMPORTANT: Refresh removes any traditional applic[...]

To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of th e screen to reveal the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started ,[...]

Using the HP Recovery partition to recover (select models only) The HP Recovery partition (select models only) allo ws you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager[...]

Removing the HP Recovery partition HP Recovery Manager software allo ws you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition mean s you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for recovery. Create HP[...]

8 Power cord set requirements The wide-range input feature of the computer permit s it to operate fr om any line voltage fr om 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased. Power cord sets for us[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand [...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm conducto r size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agen cy responsible for evaluation in the co untry or region where it will be used. 2. The [...]

9R e c y c l i n g When a non-rechargeable or recharge able battery has reache d the end of its useful life, do not dispose of the battery in ge neral household waste . Follow the local laws and regulations in your ar ea for battery disposal. HP encourages customers to recycle used electronic hardware, HP original pr int cartridges, and rechargeabl[...]

Index A AC adapter 14 AC adapter, spare p art numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR /RW Super Multi Dou[...]

I integrated webcam, identifying 5 internal display switch, identif ying 6 internal expansion cards, product description 3 internal microphones, identifying 5 J jacks audio-out (hea dphone) 14 network 14 RJ-45 (network) 14 K keyboard product description 3 removal 68 spare part numbers 17, 68 keys action 8 esc 8 fn 8 Windows button 8 L lights AC ada[...]

RJ-45 module cover removal 49 spare part numbers 21, 29, 49 RTC battery removal 48 spare part numbers 21, 27, 48 S Screw Kit, spare part number 25 security cable slot, identifying 11 serial number 15 service considerations cables 32 connectors 32 plastic parts 32 service cover removal 37 spare part numbers 21, 28, 37 service tag 15 serviceability, [...]