HP (Hewlett-Packard) H5Q20AA#ABA manual

1 2” (30cm) HDMI DVI VGA Display Po r t DVI/HD MI DVI/V G A[...]

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http://www.hp.c om/go/contactHP http://welcome.hp .com/country/us/en/wwcontact_us.html[...]

Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contai ned herein is subject to change without notice. The only warra nties for HP products and services are set forth in the express warranty stateme nts accompanying such products and services. Nothing her ein should be construed as constituting an a[...]

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1 Getting information Type of informati on Where to find ● Set up your computer. Quick Setup (this Guid e) ● Use the computer. ● Connect to the Interne t. Quick Setup (this Guid e) ● Recover factory settings. Troubleshooting and Maintenance Guid e on your co mputer. Select the HP Support Assistant app on the Start screen, select My computer[...]

Type of informati on Where to find ● Find computer warranty information. HP Worldwide Limited Warranty and Te chnical Support included with your computer. Select the HP Support Assistant app on the Start scre en, select My computer , and then select User guides . ● Get up-to-date informatio n and help from the Windo ws community. http://www.hp.[...]

2 Setting up your computer WARNING! To reduce the risk of electri cal shock or damage to your equipment: • Place the computer in a locat ion away from water, d ust, moisture, and soo t. These can increase the inside tempera ture, or can cause fire or electrocution. • Do not disabl e the power cord groun ding plug. The g rounding plug is an impo[...]

c. Select your country and language, if necessary, an d click Support & Drivers . d. Select Download drivers and software (and firmware) , type your computer model n ame and number in th e product field, and press Enter. e. If necessary, select your comp uter model fr om Product search results . f. Select your computer operating system. g. Clic[...]

3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC fe atures audi o connect ors (headphone and Audio O u t) that are optimized for B eats Audio™ headp hones and external audio systems (purchased separately). Sele ct HP TouchSmart PC mo dels also include fo ur Beats-optimized inte rnal speakers and a B[...]

3. Select Playback devi ces . The Sound wi ndow opens. 4. On the Playback ta b, look for the Default Devi ce. It may display a green circle with a ch eckmark in it. If the Default Device is one of the following, then your HDMI monitor is already acti vated: ● NVIDIA High Definition Au dio (select mode ls only) ● ATI High Definition Audio (sel e[...]

NVIDIA graphic s cards 1. Right-click an empty area of the desktop, and then click N VIDIA Co ntrol Panel . The View Selection window ope ns. 2. In the Selec ting a Task area on the l eft, under Display , click Change resolution . The Change resolution window op ens. 3. If your HP computer is connected to an HP monitor, make sure that the Show only[...]

dual-monitor set up (or for three moni tors), and proceed t o the instructions fo r ATI Eyefinity Catalyst™ setup. 1. Verify that the PC is set up according to the instru ctions in the setup view . Do not power on the PC or monitor. 2. Connect the monit ors to an available display connector on the back of the PC. The monitor’s connection type m[...]

4 Maintaining your computer Cleaning procedures Keeping your computer system free of du st, dirt, and heat will prolong its life. ● Dust, pet hair, and othe r particles can build up , creat ing a blanket effect; as a result, compo nents can overheat or, in the ca se of the keyboard and mouse, not work smoothly and effectively. ● Check your syst[...]

5 Troubleshooting Refer to the docu mentation provid ed by the product manu facturer for informati on about peripheral-spe cific problems, such as issues wi th a monitor or a printer. The following t ables present some issues you might encounter w hile installing, starting up, or usi ng your computer and possibl e solutions. For more informati on o[...]

Symptom Possible solution Computer seems to be locked up and is not resp onding. Use the Task Manager to close any programs not respond ing, or restart th e computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager . 3. Select the program that is no t responding, and th en select End task . If closing progra[...]

Power Symptom Possible solution Computer does not turn off when the Power button is pressed . Press and hold the Power button u ntil the computer turns off. Che ck Power Settin gs. Compute r shuts down automatically. ● The computer might be in an exceedingl y hot environment. Let it cool down. ● Ensure that computer air vent s are not bl ocked [...]

Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by th e computer. Use the mouse to tur n off the computer, unp lug and reconne ct the keyboard to the back of your computer, and then r estart your computer. Mouse (with cable) does not work or is not detected. Unplug and reconn ect the mouse cabl[...]

Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse with in range of the receiver, approximately 3 meters (10 f eet) for normal u se, and within 30 cm (12 inches) during initial setup or for re -synchronization. ●[...]

Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c , select Control Panel , and then select System a n d Security . 2. Under Action Center , select Troubleshoo t common computer problems , and then select Troubleshoo t audio playback . If you use an High-Defin ition Multimedia In terface (HDMI) conne[...]

Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c , and then se lect Control Panel . 2. Under Network and Intern et , select Connect to the Internet . Verify that you are using the proper cables for your In ternet connection type. Yo ur computer might have a dial- up modem and an Ethernet ne twork adapter [...]

Updating device driver s Complete the following pr ocedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1. From the Start screen, type c and then select Control Panel . 2. Select System and Security , and then in the System area , select Device Manager . 3. Select the arrow to expa[...]

Software program and hardware driver reinstallation If any of your factory-install ed software programs or hardware drivers are damaged, you can reinstall them by using the Reco very Manager program (select mod els only). NOTE: Do not use the Recovery Mana ger progr am to re install software pr ograms that came on CDs or DVDs included in the comput[...]

6 Support information Ways to get help Easy to reach. Easy to use. Aw ard-winning HP Cu stomer Support is ou r promise to help you get the most fr om your computer. Wh ether with tool s located on your computer, from information on th e web, by phone, or through your local re tailer, you’ll find wh at you need . Before contacting the H P Customer[...]

Customer support for repairs If your computer need s to be repaired or to have parts repl aced, you have two choices: ● You can easily repl ace many of your computer pa rts that are conside red consumer replacea ble. This is the fastest me thod of repair, as many ti mes we can send the part directl y to your home or business in a few days. (This [...]

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Printed in The power to ma ke a change Thank you for you r purchase. HP is dedicated to produc ing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environmen t in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can[...]