HP (Hewlett-Packard) J4500 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones HP (Hewlett-Packard) J4500. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica HP (Hewlett-Packard) J4500 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual HP (Hewlett-Packard) J4500 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales HP (Hewlett-Packard) J4500, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones HP (Hewlett-Packard) J4500 debe contener:
- información acerca de las especificaciones técnicas del dispositivo HP (Hewlett-Packard) J4500
- nombre de fabricante y año de fabricación del dispositivo HP (Hewlett-Packard) J4500
- condiciones de uso, configuración y mantenimiento del dispositivo HP (Hewlett-Packard) J4500
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de HP (Hewlett-Packard) J4500 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de HP (Hewlett-Packard) J4500 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico HP (Hewlett-Packard) en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de HP (Hewlett-Packard) J4500, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo HP (Hewlett-Packard) J4500, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual HP (Hewlett-Packard) J4500. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    OK # # - * 0 7 pqrs 8 tuv 9 wxyz 5 jkl 4 ghi 1 2 abc 3 def 6 mno P odręcznik użytk o w nik a HP Off ice jet J4 5 00 All-in - One se r ie s User G uid e[...]

  • Página 2

    HP Officejet J4500 All-in-One series User Guide[...]

  • Página 3

    Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett- Packard, except as[...]

  • Página 4

    [...]

  • Página 5

    Contents 1 Get started Find other resources for the product ............................ ............................................ .................7 Understand the device parts ....................... ............ ............................ ... ...... ........................... ..8 Front view .......................... ......................[...]

  • Página 6

    4 Copy Make copies from the device control panel ......................................... ....................................30 Change the copy settings ................. ... ................ ... ............... .... ............... .... ............... .. ........ .31 Set the number of copies ........................ ........ ...................[...]

  • Página 7

    Receive a fax ......................................... ................................ ........ ................................ .........48 Receive a fax manually ............ ............................................................. ............................48 Set up backup fax ............................ .. ......................... ..[...]

  • Página 8

    Set up faxing for the device ................... .................. .............. .................. .............. .... ........... ..67 Set up faxing (parallel phone systems) ............................. ..................... ...... .....................68 Choose the correct fax setup for y our home or offi ce ..................................[...]

  • Página 9

    Poor print quality and unexpected printouts ....................................... ...................................117 Common poor quality printout problems .......... .............. ... .............. ............... .. .............. .118 Meaningless characters print ................. .... ................................. ...................[...]

  • Página 10

    Obtain HP telephone support ........ .. ........... .......... .. ........... ............ .. .......... ........... .. .......... ....150 Before you call .............................. .......................... ..... .......................... ..... ................... .150 Support process .........................................................[...]

  • Página 11

    1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resour[...]

  • Página 12

    Resource Description Location • Ink levels • Ink cartridge health status HP Web sites Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge. For more information, see Obtain HP [...]

  • Página 13

    4 Scanner glass 5 Automatic document feeder Printing supplies area 1 Front access door 2 Ink cartridges Back view 1 Rear universal serial bus (USB) port 2 Power input 3 1-LINE (fax) 4 2-EXT (phone) (continued) Understand the device parts 9[...]

  • Página 14

    Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Keypad : Enters values. 2 A tte ntion light : Indicates an error condition. 3 Back button : Reverts back to its previous setting or upper level menu. 4 Left arrow button : Navig[...]

  • Página 15

    Label Name and Description 17 Original loaded indicator 18 Paper jam indicator Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. All features are sup[...]

  • Página 16

    2 Use the device This section contains the following topics: • Use device control panel menus • Device control-panel message types • Change device settings • Use the HP Solution Center (Windows) • Use the HP photo and imaging software • Load originals • Select print media • Load media • Print on special and custom-sized media • [...]

  • Página 17

    Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the date and time appear if the device is turned on. Warning messages Warning m[...]

  • Página 18

    To change settings from the HP Solution Center (Windows) Ÿ See Use the HP photo and imaging software . To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change[...]

  • Página 19

    Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP[...]

  • Página 20

    Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device . To load an original on the scanner glass 1. Lift the scanner lid. 2. Loa[...]

  • Página 21

    automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media[...]

  • Página 22

    • Do not overload the trays. For more information, see Understand specifications for supported media . • To prevent jams, poor print quality, and other printing problems, avoid the following media: ƕ Multipart forms ƕ Media that is damaged, curled, or wrinkled ƕ Media with cutouts or perforations ƕ Media that is heavily textured, embossed, [...]

  • Página 23

    Understand supported sizes Media size Main tray Standard media sizes 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) B7 JIS Borderless B7 JIS Borderless A4 (210 x[...]

  • Página 24

    Media size Main tray B7 ISO 10 x 15 cm (tab) 4 x 6 inches (tab) 10 x 20 cm (tab) 4 x 8 inches (tab) HV Cabinet 2L (same dimension as 5 x 7 inches) 13 x 18 cm (same dimension as 5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) Card Envelope (111 x 152 mm; 4.4 x 6 inches) A2[...]

  • Página 25

    Media size Main tray Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.5 x 11 inches) Borderless photo media (10 x 15 cm) Borde[...]

  • Página 26

    Tray Type Weight Capacity Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 30 sheets (17 mm or 0.67 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Main tray All supported media Up to 100 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrai[...]

  • Página 27

    Load media This section provides instructions for loading media into the device. To load main tray 1. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing[...]

  • Página 28

    4. Select the media size from the Size is drop-down list. To set a custom media size: a . Click the Custom button. b . Type a name for the new custom size. c .I n t h e Width and Height boxes, type the dimensions, and then click Save . d . Click OK twice to close the properties or preferences dialog box. Open the dialog box again. e . Select the ne[...]

  • Página 29

    NOTE: Borderless printing is not supported on plain media. To print a borderless document (Windows) 1. Load the appropriate media. For more information, see Load media . 2. Open the file that you want to print. 3. From the application, open the print driver: a . Click File , and then click Print . b . Click Properties or Setup . 4. Click the Paper/[...]

  • Página 30

    10. Select the media source. If you are printing on thick or photo media, select the manual feed option. 11. Change any other print settings, and then click Print . 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. Set up speed-dial entries You can set up frequently used fax numbers as[...]

  • Página 31

    A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • HP Solution Center (Windows) : Open the HP Solution Center and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS) : L[...]

  • Página 32

    3 Print This section contains the following topics: • Change print settings • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is[...]

  • Página 33

    Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup . 2. Verify that the correct printer is selected. 3. Change the settings that you want (such as paper size), and then click OK . 4. On the File menu, click Print to open the print driver. 5. Change the settings that you want (such as media type), and then click OK[...]

  • Página 34

    4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: Copying from the HP photo and imaging software is only available on the Mac OS. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages[...]

  • Página 35

    Change the copy settings You can customize the copy settings to handle nearly any task. When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Press left arrow or right arrow to n[...]

  • Página 36

    NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Set the copy paper type You can set the paper type on the device. To set the paper type for copies from the device control panel 1. Press the left arrow or right arrow to select Copy B&W or Copy Color ,[...]

  • Página 37

    Paper type Device control panel setting Plain hagaki Plain Paper Inkjet hagaki Premium Inkjet Photo hagaki Photo Paper NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Change copy speed or quality The device provides three options that affect copy speed a[...]

  • Página 38

    Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. TIP: You can also use Fit to Page to enlarge a small photo to fit within the printable[...]

  • Página 39

    To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the main tray. 2. Place your original face up in the ADF. 3. Press the left arrow or right arrow to select Copy B&W or Copy Color , and then press OK . 4. Press right arrow until Reduce / Enlarge appears, and then press OK . 5. Press right arrow until Legal &g[...]

  • Página 40

    The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. To copy a blurred document from the device control panel 1. Make sure you have paper loaded in the main tray. 2. Place your original face down on the scanner glass. 3. Press the left arrow or right arrow to select Copy B&W or Copy Color , [...]

  • Página 41

    5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer. Scan functions are only available after you install the software. This section con[...]

  • Página 42

    When the scan is complete, the program that you have selected opens and displays the document that you have scanned. To send a scan to a program on a computer from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software . 2. See the onscreen Help f[...]

  • Página 43

    Edit a scanned original You can edit a scanned image using the HP Photosmart Software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software. NOTE: To edit a scanned image, OCR software must be installed on your computer. • Edit a scanned photo or graphic • Edit a scanned document using optical characte[...]

  • Página 44

    6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkne[...]

  • Página 45

    Send a basic fax You can easily send a single- or multiple-page blac k-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow [...]

  • Página 46

    answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your originals. For additional information, see Load originals . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press OK . 3. Dial[...]

  • Página 47

    To send a fax using monitor dialing from the device control panel 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF) . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press Start . If the device detects an original loaded in the automatic document feed[...]

  • Página 48

    To schedule a fax from the device control panel 1. Load your originals. For additional information, see Load originals . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press OK . 3. Press right arrow until Fax Method appears, and then press OK . 4. Press right arrow until Send Fax Later appears, and then press [...]

  • Página 49

    3. Press the left arrow or right arrow until the appropriate group speed dial entry appears. TIP: You can also select a speed dial entry by entering its speed dial code using the keypad on the device control panel or you can press the Speed Dial button repeatedly (HP Officejet J4660 only). 4. Press Start . If the device detects an original loaded i[...]

  • Página 50

    This section contains the following topics: • Change the fax resolution • Change the Lighter / Darker setting • Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-and- white documents. If the receiving fax machine does not support the resolution you have chosen, [...]

  • Página 51

    NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default. To change the Lighter / Darker setting from the device control panel 1. Load your originals. For additional information, see Load originals . 2.[...]

  • Página 52

    3. Press right arrow until Error Correction Mode appears, and then press OK . 4. Press right arrow to select On or Off , and then press OK . Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device a[...]

  • Página 53

    4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a . Press the left arrow or the right arrow to select Fax B&W or Color fax . b . Press Start . c . After the device begins to receive the fax, you can hang up the[...]

  • Página 54

    Reprint received faxes from memory If you set the Backup fax mode to On , the received faxes are stored in memory, whether the device has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the device does not receive any fax call[...]

  • Página 55

    4. Enter the fax number of the other fax machine. 5. Press Start . NOTE: If you selected Color Fax but the sender sent the fax in black and white, the device prints the fax in black and white. Forward faxes to another number You can set up the device to forward your faxes to another fax number. A received color fax is forwarded in black and white. [...]

  • Página 56

    4. Press right arrow until Fax Paper Size appears, and then press OK . 5. Press right arrow to select an option, and then press OK . Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size. This setting is turned on by default[...]

  • Página 57

    5. To select a fax number to block from the caller ID list, select Select no . - or - To manually enter a fax number to block, select Enter no . 6. After entering a fax number to block, press OK . Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax,[...]

  • Página 58

    A ctivate Fax t o PC Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can be started from the Solution Center. NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On". Fax to PC requirements: • The administrator program, the computer that activated the Fax to PC feature, must be [...]

  • Página 59

    To modify Fax to PC settings from the Solution Center 1. Open the Solution Center. For more information, see Use the HP Solution Center (Windows) . 2. Select Settings , and then select Fax Settings . 3. Select the Fax to PC Settings tab. 4. Make any changes to the settings you want to modify. Press OK . NOTE: Any changes you make will overwrite the[...]

  • Página 60

    Set the answer mode (Auto answ er) The answer mode determines whether the device answers incoming calls. • Turn on the Auto Answer setting if you want the device to answer faxes automatically . The device answers all incoming calls and faxes. • Turn off the Auto Answer setting if you want to receive faxes manually . You must be available to res[...]

  • Página 61

    If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax. If you do not have [...]

  • Página 62

    Set the redial options If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the settings for the busy- redial and no-answer-redial options. Use the following procedure to turn the options on or off. • Busy redial : If this option is turned on, the device redial[...]

  • Página 63

    Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • Dial a special access code along with the fax number, or • H[...]

  • Página 64

    5. Press right arrow to select Run Fax Test , and then press OK . The device displays the status of the test on the display and prints a report. 6. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can c[...]

  • Página 65

    3. Press right arrow to select Fax Confirmation , and then press OK . 4. Press right arrow to select one of the following, and then press OK . Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every fax you send. On Fax Receive Pri[...]

  • Página 66

    To view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software . 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the device control panel and th[...]

  • Página 67

    7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. • Manage the device • Use device management tools • Understand the self-test report • Set up faxing for the device • Configure the device (Windows) ?[...]

  • Página 68

    Use this tool... to obtain the following information... HP Printer Utility (Mac OS) Ink cartridge information: Open the Information and Support panel and click Supplies Status . * * Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge avai[...]

  • Página 69

    Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox . Toolbox tabs The Toolbox contains the following tabs. Tabs Contents Estimated Ink Le[...]

  • Página 70

    HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1. From the Finder , select Compu[...]

  • Página 71

    If you need to call HP, it is often useful to print the self-test report before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges[...]

  • Página 72

    TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setu[...]

  • Página 73

    Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. • Choose the correct fax setup for your home or office • Select your fax setup case • Case A: Separate fax line (no voice calls received) • Case B: Set up the device with DSL • Case C: Set up the device with a PBX pho[...]

  • Página 74

    3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line . You do not need to continue answering questions. If you answered No, continue answering questions.[...]

  • Página 75

    NOTE: If your home or office setup is not described in this section, set up the device as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device. If you use another phone cord, you might experience pr[...]

  • Página 76

    Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable[...]

  • Página 77

    Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device. The DSL filter removes the digital signal that can interfere with the device, so the device can comm[...]

  • Página 78

    Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the port that is designated for fax and phone use. Also, make sure that the[...]

  • Página 79

    1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. N[...]

  • Página 80

    1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the b[...]

  • Página 81

    Figure 7-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LI[...]

  • Página 82

    Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device. Figure 7-6 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Comp[...]

  • Página 83

    Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect [...]

  • Página 84

    3. Connect the DSL filter to the parallel splitter. 4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the se[...]

  • Página 85

    • If your computer has one phone port, set up the device as described below. Figure 7-8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1-LINE port on the back of the device 3 Parallel splitter 4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port [...]

  • Página 86

    7. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically , it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to an[...]

  • Página 87

    NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL f[...]

  • Página 88

    Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the device as described in this section. Figure 7-9 Back view of the device 1 Telephone wall jack 2 Use the phone cord provided to c[...]

  • Página 89

    4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect bot[...]

  • Página 90

    • If your computer has one phone port, set up the HP device as described below. Figure 7-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to th[...]

  • Página 91

    4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phon[...]

  • Página 92

    Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. [...]

  • Página 93

    To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cor[...]

  • Página 94

    NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive r[...]

  • Página 95

    5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and pl[...]

  • Página 96

    Belguim (French) www.hp .be/f r/f axconf ig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program. In ad[...]

  • Página 97

    NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network . Connect the device before installing the software If you connected the [...]

  • Página 98

    To share the device 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. Right-click the device icon, click Properties , and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the dev[...]

  • Página 99

    For more information about USB device sharing, see the support information on the Apple Web site ( www. apple.com ) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer. Depending on the OS version yo[...]

  • Página 100

    7. To reinstall the software, insert the device Starter CD into your computer's CD- ROM drive, follow the onscreen instructions, and also see Install the software before connecting the device (recommended) . 8. After the software is installed, connect the device to your computer. 9. Press the Power button to turn the device on. After connectin[...]

  • Página 101

    6. Select Install . 7. Follow the onscreen instructions and also see Install the software before connecting the device (recommended) . To uninstall from a Macintosh computer 1. Launch HP Device Manager . 2. Click Information and Settings . 3. Select Uninstall HP AiO Software from the pull-down menu. Follow the onscreen instructions. 4. After the so[...]

  • Página 102

    8 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Clean the device • General troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • [...]

  • Página 103

    Handle the ink cartridges Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top. Do not touc[...]

  • Página 104

    available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. To order ink cartridges for the device, go to w ww .hpshopping.com . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace[...]

  • Página 105

    If you are replacing the black, photo, or gray photo ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you out of its slot. 5. If you are removing the black ink cartridge in order to install the photo or gray photo ink cartridge, store the black ink cartridge in the ink cartridge protector or an ai[...]

  • Página 106

    7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black, photo, or gray photo ink cartridge, slide it into [...]

  • Página 107

    To align the ink cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK . NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. Load unused plain white paper into the input tray, and [...]

  • Página 108

    3. Click the Device Services tab. 4. Click Align the ink Cartridges . The HP All-in-One prints an ink cartridge alignment sheet. 5. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK . For more information, see Load an original on the scanner glass[...]

  • Página 109

    4. Click Clean the ink cartridges . 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done . If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge. HP Printer Utility (Mac OS) 1. Open the HP Printer [...]

  • Página 110

    7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 9. Repeat if necessary for the other ink cartridge. 10. Gently close the ink cartri[...]

  • Página 111

    Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridg[...]

  • Página 112

    6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 8. Repeat if necessary for the other ink car[...]

  • Página 113

    To insert an ink cartridge into the ink cartridge protector Ÿ Place the n ink cartridge into the n ink cartridge protector at a slight angle and snap it securely into place. To remove the ink cartridge from the ink cartridge protector Ÿ Press down on the top of the ink cartridge protector to release the ink cartridge, then gently remove the ink c[...]

  • Página 114

    3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropy[...]

  • Página 115

    If you have lines or dust appearing on scanned documents or faxes, clean the mylar strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document fe[...]

  • Página 116

    To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until it stop[...]

  • Página 117

    4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid m[...]

  • Página 118

    • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running W[...]

  • Página 119

    The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshootin[...]

  • Página 120

    Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed prob[...]

  • Página 121

    Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins . Check the page-orientation setting Make sure the media size and page orientation selected in the application match the[...]

  • Página 122

    Common poor quality printout problems Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges. Check the paper quality The paper might be too moist or too [...]

  • Página 123

    Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Align the ink cartridges Align the ink cartridges. For more information, see Align the ink cartridges . Ink is smearing Check the print settings • When you print documents[...]

  • Página 124

    Clean the ink cartridge The ink cartridges may need to be cleaned. For more information, see, Clean the ink cartridges . Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best . For more in[...]

  • Página 125

    Printout shows bleeding colors Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges. Check the print settings Make sure Print in Grayscale is not select[...]

  • Página 126

    Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media . Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in[...]

  • Página 127

    • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) • If you are using thick special media (s[...]

  • Página 128

    Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. • Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for[...]

  • Página 129

    • Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Clean the device for more information. • Copy is slanted or skewed ƕ[...]

  • Página 130

    Solve scan problems If the following topics do not help, see Support and w arranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is missing • Text cannot be ed[...]

  • Página 131

    Part of the document did not scan or text is missing • Check the original ƕ Make sure that you loaded the original correctly. For more information, see Load originals . ƕ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after [...]

  • Página 132

    Error messages appear "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ƕ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software.[...]

  • Página 133

    Take steps to improve the scan quality ƕ Use high-quality originals. ƕ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load originals . ƕ Adjust the software settings according to how you plan to use the scanned page. ƕ Use or make a carrie[...]

  • Página 134

    If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed . • The fax test failed • The display always shows Phone Off Hook • The device is having problems sending and receiving faxes • The device is having problems sending a manual fax • The device cannot receive [...]

  • Página 135

    • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. • If you are using a phone splitter, this can cause fax[...]

  • Página 136

    The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you use the 2-EXT port to con[...]

  • Página 137

    connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port If the phone cord that came with the device is not long enough, you can use a coupler to extend the le[...]

  • Página 138

    • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. • If you are using a phone splitter, this can cause faxing problems. (A splitter i[...]

  • Página 139

    • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ƕ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing p[...]

  • Página 140

    After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on. Solution: If Fax to PC has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by device memory). Solution: • Make sur[...]

  • Página 141

    • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about c[...]

  • Página 142

    • Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 3 Telepho[...]

  • Página 143

    • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls. ?[...]

  • Página 144

    • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can c[...]

  • Página 145

    Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine . If you do not connect the answering machine as recommended, fax tones might b[...]

  • Página 146

    The computer cannot receive faxes (Fax to PC) Cause: The HP Digital Imaging monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times. Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. [...]

  • Página 147

    Check the ink cartridges • Whenever you install a new ink cartridge, the device aligns the ink cartridges automatically. If the alignment fails, check to make sure the cartridges are installed correctly, and start the ink cartridge alignment. For more information, see Align the ink cartridges . • Make sure that all latches and covers are closed[...]

  • Página 148

    • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (utilcccuninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall t[...]

  • Página 149

    2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. Gently push [...]

  • Página 150

    Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. • Do not combine different paper type[...]

  • Página 151

    A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online Be[...]

  • Página 152

    B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Hewlett-Packard limited warranty [...]

  • Página 153

    Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 149[...]

  • Página 154

    Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Acc[...]

  • Página 155

    Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. Visit the HP online support Web site at www.hp.com/support . HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • [...]

  • Página 156

    Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and warranty area for information about the extended service plans. HP Quick Exchange Service (Japan) For instructions on how to pack your device f[...]

  • Página 157

    Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges • The power cord, USB cable, and any other cable connected to the device • Any [...]

  • Página 158

    3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the front [...]

  • Página 159

    If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symp[...]

  • Página 160

    C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Print specifications • Copy specifications • Fax specifications • Scan specifications • E[...]

  • Página 161

    Device memory 16 MB RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ Operating system compatibili ty • Windows 2000, Windows XP Home, Windows XP Professional, Windows XP Professional x64, Windows Vista, Windows Vista x64 NOTE: For Windows 200[...]

  • Página 162

    Print specifications Black print resolution Up to 600 dpi rendered black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following: • HP Premium Plus Photo • HP Premium Photo • HP Advanced Photo • Photo Hagaki Copy specificat[...]

  • Página 163

    • Twain-compliant interface • Resolution: 1200 x 2400 dpi optical, up to 19200 dpi enhanced • Color: 16-bit per RGB color, 48-bit total (from glass); 8-bit per RGB color, 24-bit total (from ADF) • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Environmental specifications Operating environment Operating temperature: 5° to 4[...]

  • Página 164

    D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • RoHS notices (China only) • Nois[...]

  • Página 165

    FCC statement FCC statem ent The United S tates F ederal C ommunicati ons Commission (in 4 7 CFR 1 5. 1 05 ) has spec ified that the follo wing noti ce be brought to the atten tion of user s of this produc t. This equipment ha s been tested and f ound to comply w ith the limits for a Cla ss B digital dev ice , pursuant to P art 1 5 of the FCC Rule [...]

  • Página 166

    VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 63 5 T . 1 9 Appendix D 162 Regulatory information[...]

  • Página 167

    Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U.S. telephone net w ork: FCC requirements This equipment com plies w ith FCC rules , P art 68. On this equipment is a label that contains, among other inf ormation , the FCC Regis tration Number and R inger Equi valent Number (REN) for this equipment . If reque[...]

  • Página 168

    Notice to users of the Canadian telephone network Note à l’at tention des utilisa teurs du réseau téléphonique canadien/N otice to users of the C anadian telep hone network Cet appar eil est conf orme au x spéc ificati ons techniques de s équipements terminau x d’Industr ie Canada . Le numér o d’enregistr ement at tes te de la conformi[...]

  • Página 169

    Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is designed t o be connected to the analog S witc hed T elecommunicati on Networks (P STN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions. Network com patibility depends on customer s elected settings, w hich mu st be res et to use[...]

  • Página 170

    Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0831. This regulatory number should not be confused with the marketing name (HP Officejet J4500 All-in-One series) or product number. Declaration of conformity DECLARATION OF CONFO[...]

  • Página 171

    Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to sepa[...]

  • Página 172

    Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is your r esponsibility to dispose of y[...]

  • Página 173

    Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR® which is a voluntary program established to encourage[...]

  • Página 174

    Index Symbols/Numerics (ADF) automatic document feeder clean 110 feeding problems, troubleshoot 110 10 x 15 cm photo paper copy 31 4 x 6 inch photo paper copy 31 A accessibility 3 accessories self-test report 67 warranty 149 acoustic emissions 159 ADF (automatic document feeder) capacity 16 load originals 16 administrator settings 64 ADSL, fax setu[...]

  • Página 175

    reduce 34 settings 31 specifications 158 speed 33 text, enhance 35 troubleshoot 123 Copy B&W function indicator 10 Copy Color function indicator 10 Copy menu 12 correct port test, fax 132 critical error messages 13 custom-sized media guidelines 18 print on 23 sizes supported 21 customer support electronic 150 Korea 152 phone support 150 warrant[...]

  • Página 176

    modem and voice mail, shared with (parallel phone systems) 89 modem, shared with (parallel phone systems) 77 monitor dialing 42, 44 paper size 51 parallel phone systems 68 PBX system, set up (parallel phone systems) 74 phone cord connection test, failed 132 phone cord too short 141 phone cord type test, failed 132 photos 45 poll to receive 50 recei[...]

  • Página 177

    lines copies, troubleshoot 125 scans, troubleshoot 128, 129 load main tray 23 log, fax print 61 Low ink indicator 10 M Mac OS borderless printing 25 HP Photosmart Studio 14 HP Printer Utility 66 install software 94 print on special, or custom- sized media 24 print settings 29 sharing device 94, 95 system requirements 157 uninstall software 97 main [...]

  • Página 178

    photos borderless printing 25 edit scans 39 enhance copies 36 fax 45 Photosmart Software send scans to programs 38 Photosmart Studio send scans to programs 38 poll to receive fax 50 ports, specifications 156 power specifications 159 troubleshoot 114 power input, locating 9 power on button 10 print cancel 29 fax logs 61 fax reports 60 faxes 50 self-[...]

  • Página 179

    connection types 11 distinctive ringing 56 distinctive ringing (parallel phone systems) 74 DSL (parallel phone systems) 73 fax 67 fax scenarios 69 fax, with parallel phone systems 68 ISDN line (parallel phone systems) 74 PBX system (parallel phone systems) 74 separate fax line (parallel phone systems) 72 shared phone line (parallel phone systems) 7[...]

  • Página 180

    cut-off pages, incorrect text or graphics placement 116 device control panel messages 12 fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 132 fax phone cord type test failed 132 fax tests 130 fax wall jack test, failed 131 firewalls 115 ink not filling text or graphics[...]

  • Página 181

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    P odręcznik użytk o w nik a © 2008 Hew lett-P ack ard Dev elopment Com pany , L.P . www .hp.com/support[...]